Holiday Inn Express Charlotte West - Gastonia by IHG.

Staff very respectful and pleasant! Clean room and decent breakfast. Would stay again. Stayed 2 nights

Extremely quiet environment with professional and friendly staff.

Super comfortable bed, large room, the AC and heat both worked amazing and the shower was lovely. The staff was very helpful and very nice.

Great. I do like this spot!

We loved the staff and pet-friendly. Breakfast wasn't much.

I would have liked more washcloths because when bathing my family uses a lot of of them. There was not much I didn’t like I really enjoyed the visit.

Terrible front desk lady nasty attitude

Breakfast as 10/10 Clean up came too early. Not enough towels during stay and had to constantly ask ..

Hotel was clean and convenient, right off hwy. Asked for a room that was not facing the hwy so it would be quieter. Very comfortable mattress/bed. Exactly what we needed for a stop during a cross country trip.

The biggest issue was the noise. The walls are extremely thin — while getting ready, I could clearly hear a woman’s entire conversation in the bathroom next door. You can also hear everyone walking and talking in the hallways. To make matters worse, someone above us (I’m assuming a child) was jumping and stomping for nearly two hours at night and then started again before 6 AM, waking me up. It was very difficult to get any rest. Overall, the noise level and location made this a disappointing experience. Staff was nice and helpful.

Breakfast was hood

Nice stay

Bed was uncomfortable and cover was dirty and something was biting me all night

The clean room and breakfast

The staff was wonderful and the customer service was amazing too.Demise and Teayana made our stay very enjoyable. I would recommend this hotel to my friends, colleagues and family.

Perfect stay

Bed was comfortable. Food was well presented. The cleaning staff was very responsive. The front desk staff was not as responsive or friendly. Road noise in our first room forced us to change rooms. Our second room had a broken dresser that could have been fixed with a couple of screws, but was never fixed (they offered to move us, but we didn't want to move again). Air conditioning would cause the room to go from too hot to too cold during the night. Entry and exit to the hotel was awkward requiring a U-turn if you were getting off I-85 from the east followed by a sharp right turn then an immediate left turn to get to the hotel.

The breakfast was great. We enjoyed the indoor pool. We had a charge from booking.com plus an additional charge from the hotel on our card that we didn’t expect.

I love it! Look forward to returning soon.

Yes

The breakfast was decent, beds were very stiff and uncomfortable. The freeway noise was also loud making if difficult to sleep well. I typically love a hotel night...but not here

N/A

Na

There was a car in the parking lot that was full trash bags . I tried to contact Hotel.com to tell them about my concerns and didn't get any help. The AI CHAT was not helpful and I couldn't get a number for support. So I made a reservation form Holiday Inn. Belmont. I wish there was someone to talk to about my concerns.

Area didn’t feel the safest. The price was a little expensive for a rough experience.

Sausage patty n links i would switch companies dry n ?

We liked the friendliness of the front desk staff and breakfast personnel. We liked the closeness to the Separk Mansion (7 minutes away). We stayed three nights. Service (towels, coffee pods refill, etc.) was not done. The last night we had to go to the front desk to request towels ourselves. They only had two pool towels available. We usually tip the maids well, but we couldn’t this time.

Only one elevator? Breakfast is basic. No room AC/heater temperature controller?

Great stay!

People shutting doors all hours, waffle and juice makers were broken, shower wasn't very hot, could hear the floor above me walking. Interstate traffic was loud.

Ok breakfast Waffle machine was down Juice machine was down Shower water needs to be more hotter

The hotel did not live up to its reviews. It was a much older place than it appeared. It also had its own nastiness. In the elevator, there was a sticky substance on the floor, and instead of cleaning it up, they put a slippery when wet sign in the elevator over the handrail. My room was just okay, minus the two large stink bugs I had to remove. The bed was uncomfortable. The bathroom had nowhere to hang anything. The fixtures were old and not nice. There was also no closet in the King Bedroom anywhere. Just a few coat hooks. I was not impressed at all. I would not stay there again.

One elevator, pancake machine and juice machine broken down.

Very good breakfast with lots of hot options. Location was right off the highway. Rooms were clean.

Customer service was excellent along with the staff would recommend ? percent

M go-to stay when I go to 2 Kings. Employees are always courteous

The breakfast, TV, and the bathrooms. Nothing.

Staff, heated pool, free breakfast!

5 stars

Room was clean and the staff were all very friendly!

Breakfast was wonderful. Loved the toiletries on the wall in the bathroom. Loved the blackout shade on the window!!! N/A

Next to an Econo Lodge and Motel 6

The coffee was so fresh and tasty, and although we didn't eat the breakfast, we witnessed how everything was freshly prepared, hot, and ready! The front desk workers were extremely professional, courteous, and pleasantly enjoyable in conversations and hospitality! The lighting in the bathroom is immaculate! The floor in the bathroom was not swept or mopped, the toilet is very low, outdated, and not very clean, and the carpet was stained and, according to my son, smelly everytime he tried to get down and play on it.

The front desk ladies got us checked in right away and was very friendly. Hotel employee went ABOVE AND BEYOND. This lady was so helpful.

Breakfast was well prepared with plenty of options. Very well presented and comfortable seating. Excellent breakfast. Staff was extremely helped with questions I had. Check in and out was seamless. Can’t think of anything…excellent value for the money.

Pet friendly property with friendly, courteous staff. Breakfast available

Front desk were very helpful!

Overall I loved the room& as far as cleanliness was for the most part good. The staff ( Ms. SANDRA) was very professional & nice. 2 minor issues in my opinion:#1 water in shower could have been hotter.( my favorite part of hotels are the HOT showers)& breakfast wasn't good. But I would most definitely stay here again

Staff was exceptional. One of the best stays Ive had.

Clean and comfortable. Staff was great. Did not care or the $100 security deposit that would be removed after a week-10 days!

Everything was excellent, really nice staff and the room was perfect! Great stay

Staff was polite and friendly

Your representative, I forgot his name older gentleman with the beard. Awesome dude. But the stay went perfect for our event. Will stay here again when we revisit.

It was a dirty place.

I just loved the area the hotel was private and quite

My son forgot his phone in the room and the man at the front desk yelled at him and on a previous stay he didn’t want to sell me any snacks but did sell them to my husband 20 minutes later. Everyone else except this man is great but because of him we will not be back and have cancelled future reservations. We had no air conditioning and no other room available for myself and my kids.

Clean room good food

Still waiting for receipt from Expedia who stated text us we’ll email your receipt”. 6 hours later no receipt

We never made it to breakfast and we don't own any pets overall the place is great to stay will definitely be back again

No hot water for the showers at night nor in the morning. Lukewarm at best. No TV remote in room. One we got from the front desk would not turn off the television. In a room right by the elevator so awakened by the noise from that all night long. Evening shift front desk, Sandy, extremely rude. Came across that I was bothering her when asking questions. Will never stay here again.

The front desk staff was very accommodating. The breakfast was good.

The ladies at check-in were amazing, very helpful.

Everything was very enjoyable.

Would recommend when staying in this area

Overall the experience was great. Checking in and out was super simple, room had a good amount of amenities, and breakfast was one of the better spreads I've had.

If I'm ever in need of a hotel in the area, I'll return here in a heartbeat! Thanks for being so welcoming!!

Quiet

The team was friendly and the check in and out process was easy.

Probably one of the best choices for the area because the pickings are slim! Location is Convenient from highway and a fine overnight stay with comfortable beds. We did grab breakfast on the way out the next morning and there was eggs, sausage, biscuit and gravy and yogurt plus the usual continental breakfast options. It’s not a destination, but okay if passing through. Indoor pool was reported by kids as being good.

My stay was very brief. I found bed bugs in my room and immediately left. The property manager refunded the money charged to my card so that was excellent.

Staff was very nice the room smelled terrible and the drain in the tub was stopped up and nasty

The staff was very friendly and professional

Staff was very nice, and helpful!

Demise had great customer service.

Hotel was nice and clean; the staff was friendly. My only complaint... I've stayed at a lot of hotels this was the only time I have heard people staying on the floor above me stomping while I was trying to sleep. I saw a sign that they were doing renovations, but one of the staff members told me renovations were done.

OK

On dead end street, fairly quiet. Indoor pool and nice outdoor patio with seating. Clean and comfy beds. Free popcorn and water.

Was nice area and places to go

Very continently located.

Tony, the kitchen manager was excellent!

Good

Overall ok experience. Marijuana smell throughout hotel. Room given to us had not been cleaned had to go back down and gave us a different room. Guy at desk was nice and friendly.

Housekeeping was the worst I have ever experienced! They did not replace toilet paper and there was none left! They did not replace towels, washcloths coffee pods, packets for the sugar and creamer. They did not make the beds, remove trash and if they did not do all of this I seriously doubt they cleaned anything. The only thing they did do was remove the wet towels from the floor. However the one lady at the front desk and sorry I cannot remember her name was just excellent. She was more than accommodating and friendly. Very engaging with her customers and would go above and beyond to get you what you needed.

Made sure to get room with mini fridge but it wasn’t working. Made sure breakfast was included but the pancake maker wasn’t working. Made sure on site pool for kids but limited open hours ruled that out.

The hotel was clean and the bed was very comfortable.

Stayed there this past the weekend. Visiting family in the area for the first time. Can’t say enough about the staff. Amazing service! Courteous, attentive, ridiculously friendly, just an over the top team in general. The only blemish of our stay was an overnight spree of car break-ins in which we fell victims to. 8 total car broken into Sunday morning. Just wish the hotel could do more to prevent/detract these things from happening. Provide a bit more assurance to paying customers in terms safety, and their well being while being guests at their establishment. I understand crime happens everywhere, but hotel chains like these should take minor steps to deter/prevent things like this from happening. Maybe increasing security a bit. It’s frustrating. Hard to get a good nights sleep after something like this. Specially when you are traveling with your most precious asset, your family, and your 10 year old is now scared to stay at such a place. Once again I can’t say enough about the staff, and the hotel in general, just hope steps are taken to prevent things like this from happening in the future.

It was decent

Very nice stay. Comfortable, clean and nice staff. Property felt safe as others in the area did not.

The only issue was the pool closed at 9. We didnt know. And it closed just as we went to it. I had picked this hotel specially for the indoor pool.

👌

EVERYTHING WAS AS WE EXPECTED IT TO BE - FRIENDLY, GREAT, PROFESSIONAL SERVICE WITH A SMILE - WATER WAS HOT IN OUR ROOM, AIR WAS COLD, BREAKFAST WAS GREAT !!!!

Hotel was clean and smelled clean in all areas. Breakfast area too small and food wasn't being replenished quick enough.

Great to use. We had to in an emergency due to layover in CLT and no other hotels available. Farther away but very clean and great staff.

Unsafe place having a motel 6 next to it drug dealing. Other than that, I have a son with autism and sometimes he has his moments, so there was one night that he spilled his drink on the bed and I went to the lobby to get some sheets. The thing is that this staff member gave me a hard time making up excuses on not fulfilling my request and he got to a point he said “if I want to” also said that “if I needed the sheets I could look for them earlier since I was coming in and out the whole day from the hotel” obviously his comment was rude. As far as I know I could go in and out as many times I want without being questioned, plus I clearly said to him that the situation with the sheets was an unpredictable accident with my autistic son. At the end what it seems is that this employee is not considerate with people with disabilities. At the end of this unnecessary back and forth this employee did got the sheets that I needed for my son.

loved the pool

The hotel was under construction, so i imagine there have been updates in the last few weeks. There were small roaches in our room. We spoke with the management and they were very accommodating about it

Me and my wife has been staying here for the past 3 years the people that work there are friendly guy Gary works at night is really cool he's become a real good friend of mine

Property is being worked on

Great location!

Really great stay with my service dog

The smell was so amazing in the hotel and the staff was so awesome . Great stay

Front desk people were nice, bed was comfortable, but...Had to request a different room because of a barking dog next door. Moved to new room, was told issue with dog was taken care of, but had same problem with yelping dog most of the night. Thank goodness for earbuds. Also building is under renovation, with construction mess/noise. Door to my room was very hard to close, and there was trash scraps and a couple ibuprofen (I hope) tablets on the floor of the room. Think walls and traffic noise. I will not stay here again.

Had an amazing stay. Staff was super friendly and helpful the whole stay. Definitely gonna be my favorite for when i stay in the area

pet friendly!!

To be fair, the property was being renovated (which I was not aware of before booking) and the building and decor was a bit dated. So it was okay, but not what I expected.

But I did appreciate the sign that said we’re busy making changes so that your next visit will be more comfortable.

Great hotel. Water pressure could’ve been better but hotel was really nice and clean

The bathroom was broke the door was locked the pillow was smelled like old I was dirty towels on the floor bathroom

Good services

The staff was incredibly kind and attentive. Room was clean and breakfast was good.

We needed a place to sleep for the night and this one had great reviews. The hotel is still being renovated. There are many new aspects such as shower lining, paint, and carpet but they are still working on tiling. our bathroom tile had cracks which took away from the aesthetic. The mattress was extremely comfortable but we could hear some light highway noise. The room seemed clean. There was some air freshener smell that was masking some other smell. The staff was friendly and nice. I think it will be really nice once the renovation is complete.

This hotel is undergoing a renovation. The location is a tad sketchy (lots of homeless folks wondering around the area).

Good location when visiting family. The beds were extremely comfortable and the room was spacious. Enjoyed the complimentary water bottles. Staff was welcoming from the moment we checked in, breakfast, and check out.

3 night stay.

Close to interstate

It was fine for a quick overnight trip! Staff is friendly and helpful.

Easily accessible

The people work there were very friendly the bed was comfortable the room was clean

They should inspect after maids clean the room cause they didnt clean the bathroom and their was a dead roach on the side of the fridge very visible...so the question is what else they didnt do

.

The lobby was almost a blank canvas and whoever is completing the work does not clean up well when they are done working for the day. This should have been done more strategically…by floor or by section/wing/hall. Maybe they should have just shut the hotel down for a few weeks to do the full project. Our room had water on the floor near the entrance from the fridge, plus paint and smudges in the restroom and shower. Hopefully they were not done renovating the room because it still needed some touch up and clean up. We also had no shower gel. Besides do what seemed to be a new bed, this property was a little bit of a disappointment.

Remodeling, so everything was dirty, coin opperated laundry, but no quarters, breakfast was very limited and not well maintained. If able I would give 0 stars.

This was a well below average experience that compelled me to write a review. I would recommend travelers DO NOT stay here while the property is under construction, which it looks to be the case for the next few months. The staff were friendly and did they best they could under the circumstances. I was especially displeased with having airborne wall paint dust get in my coffee while in the lobby for only a few moments. The property is not clean and should not be open for guests unless you are a true loyalist to the Holiday Inn Express brand. If I had known the hotel was in this type of shape beforehand, I absolutely would not have stayed here- there are plenty of other comparable hotel in the Gastonia area. I am sure the hotel will look nice after construction finishes but not a moment before...

Very friendly

The hotel is currently going through renovation because of which the whole place is a mess with carpets being removed and water leaking from the ceiling. Keep that in mind before booking. Strictly average hotel

There was a lot of construction going on the entire time of stay. Rooms and hall smelled of paint and strong chemicals. Our sink in bathroom leaked so bad to the point that we couldn’t use it and they didn’t offer to move us just said they didn’t have anyone to check it at that time and we could let management know when we checked out.

Hotel is under renovation so parts of it look a reck. Carpets ripped up, sheet rock dust, ladders, and buckets everywhere. Our room was completely remodeled except for the tub. The room was very modern, very clean, but the tub was awful. It needs to be replaced, perhaps it’s already on their agenda to do. But the hotel staff is excellent! The breakfast was really, really good with omelettes, bacon and sausage. Impressive for a hotel breakfast. I would definitely recommend the hotel after the renovations are finished.

The room was great bit I would have liked to have known that the hotel was being renovated. There was alot of clutter and construction debris around the hotel

The hotel is under MAJOR renovations to the pint of the room numbers taped above the doors, naked light bulbs in the hallways, open paint buckets left by the ice machines, and more. I’m surprised any of that is acceptable under construction codes.

The property is currently being renovated so dont be in shock when going to your room. All staff are very nice but there is a particular gentleman that works at the front desk who is so nice. He worked on Sunday afternoon and Saturday when I was checking out. He makes you feel so welcomed!! The property is conveniently located near interstate 85. I was able to get to my destination in minutes.

Our room the AC in it was loud and annoying. We ended up leaving at 4 in the morning because I couldnt sleep.

No worries stay. Very clean and helpful staff.

The hotel was exactly what we needed. Pet friendly, clean, comfortable. We had a great experience with a woman at the front desk. She was so very compassionate as we traveled for a family member’s funeral. We would stay here again if we traveled back to the area.

Not good. First, the hotel is undergoing repairs/renovation so it’s a mess with construction/ painting / surplus items littered all over the hallways. Our room was missing a shower curtain, there were ants everywhere, and the bathroom ceiling was covered with black mold !

And stinking sigared smoke

Under construction

gave us a room that was not made up, also, key given at check in did not work. after a long day on the road, the room should have been made up.

The properties need to be maintained.

Not a clean experience

Excellent stay. Will stay again.

Clean and new. Friendly and helpful staff. Grandkids enjoyed the pool. Only downside was not enough seating at the pool. I had to stand the whole hour kids were in. Other than that. All was great!

Excellent

I was just passing through as my flight was delayed. They were able to get us right in. Also, the breakfast the next morning was delicious.

Property is good. It was clean and employees were super kind and friendly.

Our room was missing a lampshade but was very clean and comfortable, which is what really matters! There was a small section of the wall in the bathroom that has water damage, so it didn't look clean, but that's all it was. The water pressure in the shower was amazing! Upon arrival the hotel was having technical issues but got us checked in on paper with no problems or delays. The area surrounding the hotel seems a little rough, but the hotel itself was fine. If we came back to the area, we would stay here again.

Great location. Staff was amazing! Especially the gentleman at the front desk, very nice and helpful. The room overall was good. Bed was comfy and clean. A few spots were a little grimy and needs a deep clean, but would definitely stay here again. Breakfast was excellent as well

The people that cleans the room need to clean the bathroom a little bit better. When I cut on the water for the tub hair came in the tub like all they did was rinse the tub out.

Some bugs in the room

My room smelled moldy/cigarettes. The toilet was leaking behind the toilet on the floor(which had been for awhile because the floor was stained). The shower handle kept moving to super hot even if you tried to change the temperature.

Very accessible and well priced. The gentleman checking is in was great, very nice, very detailed and service oriented and he’s from my hometown!

Near I-85

Nice location

Hotel appears like a renovation was interrupted or not done well. Furniture looks good, bed was comfortable, bathroom clean, but then window shade was stained, old fashioned bathtub fixture had a rubber gasket to fill a gap between the wall and back of fixture, the baseboard made of carpet was gapping near the nicely functioning HVAC wall unit. Outside, parking lot needs repaving. So, not a bad place to stay, just the appearance is not quite that appealing.

Nice clean hotel and the staff is very nice.

I booked a double an something was wrong with the door. The keys weren't the issue. The door just would not open. Unfortunately, they had to move us to a KING which was an inconvenience because we had too many people for a King. I had to send my child over to one of my friends rooms that booked there as well. There was also ants in the air conditioner. I most likely wouldn't stay here again.

Thank you

Broken clothes drawers in room. Ants every day in room. Room safe not useable due to exposed wires that get caught in door when closed. Staff is Uber friendly and nice.

IT WAS VERY CLEAN AND NICE RELAXING PEACEFUL

Clean and price appropriate.

It was horrible the ac was broke in our room the bathroom and tub was dirty

I really didn't like much. It was inconvenient and difficult to find. It did appear to be freshly painted and the clerk at the desk said it was being renovated... well they have a long way to go. The room we had booked was small and oddly laid out so I didn't have much room to lay out suitcases but perhaps I should have paid more attention to description. However, we discovered the toilet was stopped up and since it was late there was no maintenance personnel to fix. The clerk offered a plunger, but sorry that's not my job. She did "clean" up the only other room available and put in fresh towels, made a bed. I give her credit for trying to be accommodating but she forgot to take the trash and food in the refrigerator. I soon learned why the room was available. First, the TV remote was not working (a minor issue) and I had to manually operate it but then I discovered that the carpet was wet in front of the air conditioner/heating unit and the window left open to help dry it (it was cold outside). The bracket holding the shampoo and conditioner in the bathroom was broken. The new clerk on the desk in the morning had no clue about what had happened the night before and made no indication that we could get some compensation for our trouble and/or some discount for the poor condition of the premises.