Hyatt Place Dallas/Garland/Richardson

Spacious and efficient rooms. Comfortable beds. In a nice safe location. Would return

Good stay. Newer hotels offer refreshed experience. But the value here is good.

Exceptional

Never again

Breakfast is not great. Dark rooms. Lighting are not sufficient. They dont provide courtesy water bottle.

Everything amazing

Very good

Room had a weird smell and our shower wasn't thoroughly cleaned. The door also leaked. Luckily we only stayed for a night.

Very nice, clean hotel with friendly and helpful staff.

Exceptional

Really enjoyed our stay. From the courteous staff to tasty breakfasts to the swimming pool and workout room. Conveniently located near great eateries as well as a Sam’s Walmart and Target. Will definitely stay here again!!!

Location to event No cold water, ran a bath for my kid and the water was scalding hot. Staff didn’t seem to care had to call GM days later for resolution.

Very good

Very clean and breakfast was excellent

Clean room and breakfast was the best!

I didnt eat breakfast

Staff really nice and super friendly Room clean

Very fun property and helpful staff!

Exceptional

Exceptional

Helpful staff

Location was great. Very convenient! I wish breakfast started before 7:00.

Location was good Moved to a different room and still no hot water to shower

No private sink - open to sleeping areas

We are repeat guests, as family lives in the area. The staff has been consistently helpful, and there are zero issues with cleanliness. Our stays have always been relaxing and comfortable, and we will be back!

We had a wonderful stay. Yet, we did not eat breakfast, but we were told where it was located. The room was spacious and clean. We would definitely stay here again.

Superb

Nice

Place was amazing and breakfast was great!

Great stay

Very good

Everything was good but our fridge was leaking which I called and they did offer us to change rooms which was nice but our kids were already asleep. The toilet also ran all night long and the shower head leaked. But that stuff didn’t bother us too bad because it was just a quick stay for a few hours of sleep.

Nothing Everything

Nothing Everything

Rooms were clean, and very pleasant staff. The complimentary breakfast was a plus. Located in a very good neighborhood

Very helpful and professional.

Very good

It was a good stay for convenience and location Access of tv ports to enable my own streaming services

It was a good stay for convenience and location Access of tv ports to enable my own streaming services

Great

Great customer service

Good

Room was nice and big. It was close to where I needed to go.

All around experience

Clean room and convenient location

Great experience. Cordial staff, clean room. Very good breakfast.

The location of felt safe. The facility appeared very well maintained. I really enjoyed my room! Very clean and everything inside it worked well. Complementary breakfast was good! Plenty of accommodations near the hotel too. There is a delicious authentic Mexican restaurant named Nuevo León Taqueria. Highly recommend. Thank you Hyatt!

Room was clean, hallways smelled fresh. Nice lobby, breakfast area. Would definitely stay again

It is a beautiful hotel! The staff is very nice, their breakfast is amazing, and the rooms are beautiful with comfortable beds! The only reason I didn’t give it 5 stars is because my mom and I both had pillows on our beds (one room with 2 queen beds) that smelled awful, like very mildewed. We only stayed one night, and I forgot to mention it to the desk staff when we were checking out because we were in a rush. Would most definitely stay there again, though!

It was close to where I needed to go.

Rooms were

Poor

Plenty of parking and relatively quiet during the night. The bed was noisy and uncomfortable. The drink glasses were sitting upright with no cover on them. Some stains were on the couch.

The bed was noisy and uncomfortable. The drink glasses were sitting upright with no cover on them. Some stains were on the couch.

It was quiet, clean, location, friendly staff The lighting in shower and toilet area was too dim.

It was quiet, clean, location, friendly staff The lighting in shower and toilet area was too dim.

Clean place

Great location for going to graduation. Breakfast was lacking.

Good

Breakfast was good. TV was poor

Clean, but older hotel in need of updates. This hotel was chosen for the close vicinity to the Curtis Culwell Center for a graduation. So, the one night stay was okay.

Nice clean hotel with friendly, attentive staff.

Nice stay had a blast in dalles tx

Breakfast was the same everyday, quiet for the most part. Good location to a Walmart and the Curtis culwell center.

Staff was wonderful and even looked up driving directions for me to get home through the maze of interchanges. Well worth the time for a restful night.

Yes

Everything about this hotel is good the only thing I don’t like about the Hyatt is their breakfast I definitely feel like it could improve.

Good bed clean room

Breakfast was fire The room wasn't as clean/sanitized. Poor ventilation

Breakfast was fire The room wasn't as clean/sanitized. Poor ventilation

Superb

The breakfast had great selection

Exceptional

Location to our job site and restaurants Rooms are dated but very clean and the bathrooms are larger than most. Comfy beds.

Rooms are dated but very clean and the bathrooms are larger than most. Comfy beds.

Enjoyed my stay

No hot water at all on the first room they put us in. Then they moved us to a second room and still no hot water.

No hot water at all on the first room they put us in. Then they moved us to a second room and still no hot water.

First impression is everything i made reservation weeks in advance. For a king accessible room and ask to be put in a room non pet room, i did no realize all there rooms are pet friendly I don'tthinkthat was disclosed. I do have some allergies. The first thing at check in we don't have the room you reserved no accessible or non pet room. We do apologize well that doesn't make it right that's excuses. And why so ok because it's a non refundable reservation so we check in and head to the room get off the elevator and it's at the end of a long hall. Really you put us in a room with a long walk. The whole reason for a handicap room is accessibility my husband has walking difficulties. The breakfast was good and the room was clean a little noisy from the hwy near by and the ac unit in the room.

Nice rooms, clean, the staff was very nice, good breakfast

The facilities are great and the staff is friendly. The breakfast is really good. They seem to have pretty good security. Got locked out in the pool area because it closed at 10 pm and the clock out in the pool area had the wrong time on it and the key enter wouldn’t open with my key. Also they had some convention event there and it was frustrating for the parking on that Sunday because a lot of the people were there that weren’t guests took up all the parking and I could find a place to park. They should reserve a place for guests only.

The facilities are great and the staff is friendly. The breakfast is really good. They seem to have pretty good security. Got locked out in the pool area because it closed at 10 pm and the clock out in the pool area had the wrong time on it and the key enter wouldn’t open with my key. Also they had some convention event there and it was frustrating for the parking on that Sunday because a lot of the people were there that weren’t guests took up all the parking and I could find a place to park. They should reserve a place for guests only.

Easy check in friendly staff

Breakfast was great. Plenty of hot food, fruits, coffee and drinks. Parking was ample and safely lit at night. Room was spacious, well appointed but shows its age. Everything worked fine and I felt safe so would stay here again.

Great stay! Place was so clean, beds so comfortable, great breakfast buffet, and cheerful- helpful staff!

Superb

Courteous and fast check in. Within walking distance of various restaurants. I would recommend it to any visitor to the area.

Had to asked for a different room , because the one we got was infested with ants all over the beds / walls & floors it was extremely dirty trash underneath the beds pills & food

Breakfast 🍳 was very good

Very good

Love the hotel. Was there with 2 of my daughter's for an event. Room was great and everything was clean. Staff were all happy to help any way you may need. Will be staying here again.

This is a very nice property with friendly staff The only downside we encountered was that the buffet breakfast was not hot. The food was good and presentation was very nice, but the coffee and the food were cold.

This is a very nice property with friendly staff The only downside we encountered was that the buffet breakfast was not hot. The food was good and presentation was very nice, but the coffee and the food were cold.

I would have liked to have had non pork options for breakfast but it was good.

Water pressure a little low. It would have been nice to have a microwave and adjustable nozzle on hand held shower head. All and all a great stay, will stay again when back in the area. Also the bed was very comfortable

Clean, comfortable, and very spacious. Both evening and morning desk clerks were very short when spoken to and unfriendly.

Great place to stay when attending events @ the Curtis Culwell Center!

The breakfast was a nice amenity since we were there for an extended stay. The room seemed to always be humid but overall a nice stay.

It was close to the event I was attending. Plenty of places to eat close by. I didn't have anything that wasn't nice. Nothing out of the ordinary at all. It's clean, nice staff, nice room and great breakfast.

I didn't have anything that wasn't nice. Nothing out of the ordinary at all. It's clean, nice staff, nice room and great breakfast.

Everything was on point. Staff was amazing.

Very pleased with our stay. The staff was very courteous and addressed our needs. The room was very clean.

Television.

Exceptional

Breakfast was good has everything you need to eat. Parking was great no problem and felt very safe. Mattress do need to be replaced they were very soft and middle was a little sunk in. It would have been just fine for me but husband and I together made it obvious. Bedding was great and slept well. Staff was so nice and would definitely stay again

The breakfast room was clean and spacious. The food was good. n/a

The breakfast room was clean and spacious. The food was good. n/a

Excellent staff and breakfast

Breakfast was fresh and tasted good. They had a good variety. Hotel location was exactly where we needed it. 😊rooms were dark compared to other hotels but would gladly stay again.

Breakfast was good, bit we had to switch rooms because the first room we were provided had bugs, and the TV didn't work. The staff was accommodating and helped us to quickly move to a different room. After changing rooms there were no issues.

The staff were friendly and attentive. The food was fresh and tasty.

Earlier this year, I stayed at this hotel, and came back for an overnight stay. I arrived late, and it been a long travel day for me. The receptionist was welcoming, patient, efficient, and gave me a bottle of water and some snacks, which was greatly appreciated. The bed was very comfortable and the shower got hot quickly. The breakfast and coffee were very good. Great value for the money, and would not hesitate to recommend and/or return for another stay.

Superb

Did not like the beds. Old and made noice everytime you move.

We were in late & out early so we didn’t use any of the amenities. We didn’t have pets with us either.

The property is always easily accessible, clean and the staff friendly and helpful. This has always been our go to when we visit this area. NOTHING!!!!

Room smelled like sewage changed room and ac didn’t work

The room was spacious and beds comfy. My main issue was I had ants in the bathroom area and sink so that was not pleasant. Also didn’t enjoy how the shower head is set up in the rooms with bathtubs. It was hard to shower with those type of shower heads. I’d also like to have a microwave in the room to heat up leftovers.

I did not see any pets!

Location A lot of the furniture in the room was either broken, rotten from water damage, or chipped off. One bed was made the other was half made.

The breakfast , pool and staff was amazing How long the one elevator took

Bed had blood on sheets.

The hotel

Location, breakfast and staff were top notch! Housekeeping and maintenance were also very professional. I think we encountered at least one person from each department in two days. All of the amenities were great! The pool was cold but the hot tub was very nice. We enjoyed our stay and will book again if we’re in this area. We had a minor hiccup upon check in but Jessica handled it very quickly and professionally. This listing and the Hyatt website showed this place to have an indoor heated pool. That in incorrect. We brought it to the attention of the staff and they assured us it would be fixed. The noise was a lot. We were in room 531 right beside a “staff only” area and I don’t know what they were doing both mornings at 6:30 but it woke up our whole room. We had to get a fan for the second night to help drown out the noise. It helped a little but still noisy.

Yes the parking was safe

Goood hotel

Location was good. Room was a good size. Liked having the sofa bed. Breakfast was awesome. Needs some maintenance and updating. The parking lot was blocked off on one side due to an event, making it difficult to exit without driving around to different entrances.

I liked everything!!!

El almuerzo estupendo las persona del recivibor miu amable

Friendly atmosphere and staff and managers

Thank you!

Thank you!

Yes

Yes

The room had dead bugs behind the bed, water stains on the ceiling, kids screaming and running from the other room.

The room had dead bugs behind the bed, water stains on the ceiling, kids screaming and running from the other room.

Loved everything it was real close to what I was going to see. I was there to see the TNA Genesis pay-per-view. I was there last year in the same hotel. I was not going to get any other hotel I had so much fun their last year at your hotel that I did not look for any other hotel when I got this one. If they do the Genesis next year I will go back to your hotel again because I loved it.

Room was ok

Room was ok

Everything Everything everyone was friendly & no complaints

Friesnly staff clean room

Friesnly staff clean room

The front desk made a look when I first walked in but that wasn’t a big deal, I’m use to that. I gave the hotel 3 stars because one of the beds was obviously broken, it sunk into the middle and creaks every time you move on it, woke up with a horrible back ache. You could tell the breakfast had been sitting out for a long time or either made the day before, the French toast was hard and the meat, eggs and potatoes had a hard layer over it. My mother who has dentures couldn’t chew it. The hotel was okay other than those things.

The front desk made a look when I first walked in but that wasn’t a big deal, I’m use to that. I gave the hotel 3 stars because one of the beds was obviously broken, it sunk into the middle and creaks every time you move on it, woke up with a horrible back ache. You could tell the breakfast had been sitting out for a long time or either made the day before, the French toast was hard and the meat, eggs and potatoes had a hard layer over it. My mother who has dentures couldn’t chew it. The hotel was okay other than those things.

Check-in was scheduled for 3:00 PM. I arrived at 4:00 PM, but the room was not ready until 4:15 PM, which caused me to be late for a scheduled event at 4:30 PM. Additionally, the room was not thoroughly cleaned upon my arrival; there was dirt behind the couch that needed to be addressed. The shower water was only cold, which was inconvenient.

Check-in was scheduled for 3:00 PM. I arrived at 4:00 PM, but the room was not ready until 4:15 PM, which caused me to be late for a scheduled event at 4:30 PM. Additionally, the room was not thoroughly cleaned upon my arrival; there was dirt behind the couch that needed to be addressed. The shower water was only cold, which was inconvenient.

Upon arrival (3:30pm) I was informed my room wasn't ready due to late check-out and received a parking pass. There was a total of 4 rooms (3 separate parties being charged) that were reserved and only 1 was ready. One room was to be an adjoining room. They were informed that room was given away and they would have to get another room. They put their things in the room and left. When we all returned to the hotel (10-11pm) I got my room card as well as one other guest in my party. The 3/4 room had one room card and was requesting the other room card (kids-down the hall!!). They were told that they were being charged and additional $75 for a dog. How could that be when they DIDN'T bring a dog? The woman at the desk said an employee said there was a dog in the room. He reiterated that he didn't have a dog and again she said there was. I then spoke to let her know that upon check-in our rooms weren't ready and how could she TELL him he had a dog. He paid the additional money due to the kids needing a place to sleep. She then asked the Security Guard to go check the room with him. The Guard did a sweep of the room and no dog was found. Later they were informed they were wrong about the dog, and it belonged to another guest. That same dog and another barked ALL night and though they complained NOTHING was done to fix the issue. Customer service was terrible as well as the shower had NO hot water! Other guests were mad at check-in as well.(cheer/dance competition)

Upon arrival (3:30pm) I was informed my room wasn't ready due to late check-out and received a parking pass. There was a total of 4 rooms (3 separate parties being charged) that were reserved and only 1 was ready. One room was to be an adjoining room. They were informed that room was given away and they would have to get another room. They put their things in the room and left. When we all returned to the hotel (10-11pm) I got my room card as well as one other guest in my party. The 3/4 room had one room card and was requesting the other room card (kids-down the hall!!). They were told that they were being charged and additional $75 for a dog. How could that be when they DIDN'T bring a dog? The woman at the desk said an employee said there was a dog in the room. He reiterated that he didn't have a dog and again she said there was. I then spoke to let her know that upon check-in our rooms weren't ready and how could she TELL him he had a dog. He paid the additional money due to the kids needing a place to sleep. She then asked the Security Guard to go check the room with him. The Guard did a sweep of the room and no dog was found. Later they were informed they were wrong about the dog, and it belonged to another guest. That same dog and another barked ALL night and though they complained NOTHING was done to fix the issue. Customer service was terrible as well as the shower had NO hot water! Other guests were mad at check-in as well.(cheer/dance competition)

Broken handles on the cabinets, hair in the bathroom, and no hot water all of Saturday night. I had one child take a cold shower, one went to a lower room to shower, and I just had to wait for the next day.

Broken handles on the cabinets, hair in the bathroom, and no hot water all of Saturday night. I had one child take a cold shower, one went to a lower room to shower, and I just had to wait for the next day.

Room wasnt ready. When the room was ready 4 and a half hours later. It was the wrong room. Was charged for a lie from a staff memeber that a dog was in my room. No towles. No hot water. Water wouldnt drain in the sink. Dog I was blamed for having barked and couldnt get any sleep. Plus more... HORRIBLE HOTEL!!!

Room wasnt ready. When the room was ready 4 and a half hours later. It was the wrong room. Was charged for a lie from a staff memeber that a dog was in my room. No towles. No hot water. Water wouldnt drain in the sink. Dog I was blamed for having barked and couldnt get any sleep. Plus more... HORRIBLE HOTEL!!!

Room wasn’t available at check-in and no hot water in the morning.

Room wasn’t available at check-in and no hot water in the morning.

Everything

Everything

Beautiful property, clean and comfortable bed with good pillows

Beautiful property, clean and comfortable bed with good pillows

The staff was wonderful and welcoming! I appreciated that we had two large counter spaces with mirrors and plugs to get ready!

The staff was wonderful and welcoming! I appreciated that we had two large counter spaces with mirrors and plugs to get ready!

Would have liked more then one wash cloth in our room. But it was a great stay.

Would have liked more then one wash cloth in our room. But it was a great stay.

Great

Great

Room was nice and staff very professional.

Room was nice and staff very professional.

Excelente servicio y calidad

Excelente servicio y calidad

Room was great! Very spacious and comfortable. Breakfast was fantastic. Staff was friendly and helpful!

Room was great! Very spacious and comfortable. Breakfast was fantastic. Staff was friendly and helpful!

The room was spotless. The customer service was stellar and breafast was better than I expected. I was extremely impressed and cant wait until my next stay!

The room was spotless. The customer service was stellar and breafast was better than I expected. I was extremely impressed and cant wait until my next stay!

cold showers both mornings

Great

Great

This was a wonderful visit. Staff was wonderful room was great! Definetly will stay again and recommend highly. Those breakfast potato’s a were THE BEST!!!

This was a wonderful visit. Staff was wonderful room was great! Definetly will stay again and recommend highly. Those breakfast potato’s a were THE BEST!!!

Great customer service

Great customer service

N/A

Staff has been very courteous and friendly. Breakfast is wonderful.

Staff has been very courteous and friendly. Breakfast is wonderful.

This hotel has been phenomenal. The staff is wonderful, the breakfast is outstanding. Everyone has been exceptionally friendly, minus one incident but I won’t hold the whole establishment responsible for that.

This hotel has been phenomenal. The staff is wonderful, the breakfast is outstanding. Everyone has been exceptionally friendly, minus one incident but I won’t hold the whole establishment responsible for that.

Breakfast was the best i have had from a hotel.

Breakfast was the best i have had from a hotel.

Room was good breakfast was great

Room was good breakfast was great

Helpful staff. Nothing

The room had an odor, the toilet did not flush, one of the beds was broken, when sat on it you could feel the springs and literally bed sunk down to floor.

The room had an odor, the toilet did not flush, one of the beds was broken, when sat on it you could feel the springs and literally bed sunk down to floor.

This is my sixth stay here and I am NEVER disappointed. Quality Sevice! Excellent staff! Affordable Accommodations!!....

This is my sixth stay here and I am NEVER disappointed. Quality Sevice! Excellent staff! Affordable Accommodations!!....

Staff was friendly but not proactive. Housekeeping was good but not detailed. Food was good but breakfast not same every day. Hotel hosted a wedding reception Saturday evening that was loud and later than posted time.

Staff was friendly but not proactive. Housekeeping was good but not detailed. Food was good but breakfast not same every day. Hotel hosted a wedding reception Saturday evening that was loud and later than posted time.

Super nice staff and loved the room!

Super nice staff and loved the room!

Very clean and excellent attention.

Very clean and excellent attention.

Didnt eat breakfast

Didnt eat breakfast

The room was dated. The a/c unit reeked fumes in room 212. Staff was very friendly and welcoming

The room was dated. The a/c unit reeked fumes in room 212. Staff was very friendly and welcoming

The room was extremely dated with no updated Type C plugs for phones/computers, etc. Shower head was stuck pointing at the wall and the pressure was not good because it would not connect completely from the tub faucet. The breakfast was meh. Definitely not good by comparable hotels for the rate we paid.

The room was extremely dated with no updated Type C plugs for phones/computers, etc. Shower head was stuck pointing at the wall and the pressure was not good because it would not connect completely from the tub faucet. The breakfast was meh. Definitely not good by comparable hotels for the rate we paid.

Excellent service ! Wonderful experience!

Excellent service ! Wonderful experience!

Wonderful comfortable fabulous breakfast easy check in

Wonderful comfortable fabulous breakfast easy check in

Quiet, comfortable and clean! Love the selection for breakfast!

Quiet, comfortable and clean! Love the selection for breakfast!

The room was great! Clean, very comfortable. Staff was wonderful. Enjoyed our stay.

The room was great! Clean, very comfortable. Staff was wonderful. Enjoyed our stay.

Room was ok…room too bright at night-Need better night shade.. could not get front desk on phone.

Room was ok…room too bright at night-Need better night shade.. could not get front desk on phone.

Our recent stay at the Hyatt was unfortunately disappointing. Upon arrival, we were placed in a room where the heater literally fell apart, leaving us uncomfortable. The bed was in terrible condition—almost as if the springs were popping through—which made it impossible to get a good night’s sleep. Walking through the third-floor hallway was equally unpleasant. It was filthy, with food scattered everywhere, giving the impression that cleanliness and upkeep were not a priority. To make matters worse, we had to specifically request fresh towels, which should have been a basic amenity provided without asking. While Hyatt is known for its reputation and hospitality, this experience fell far short of expectations. The lack of maintenance, cleanliness, and attention to guest comfort made our stay frustrating rather than relaxing.

Our recent stay at the Hyatt was unfortunately disappointing. Upon arrival, we were placed in a room where the heater literally fell apart, leaving us uncomfortable. The bed was in terrible condition—almost as if the springs were popping through—which made it impossible to get a good night’s sleep. Walking through the third-floor hallway was equally unpleasant. It was filthy, with food scattered everywhere, giving the impression that cleanliness and upkeep were not a priority. To make matters worse, we had to specifically request fresh towels, which should have been a basic amenity provided without asking. While Hyatt is known for its reputation and hospitality, this experience fell far short of expectations. The lack of maintenance, cleanliness, and attention to guest comfort made our stay frustrating rather than relaxing.

Breakfast was good - you could order eggs how you liked, there were plenty of dish options (fruit, oatmeal, pancakes, sausage & peppers, yogurt, toast). For being right by the freeway I didn’t hear traffic noise in my room.

Breakfast was good - you could order eggs how you liked, there were plenty of dish options (fruit, oatmeal, pancakes, sausage & peppers, yogurt, toast). For being right by the freeway I didn’t hear traffic noise in my room.

room was amazing, check in was quick and easy, as well as check out. All staff were extremely friendly.

room was amazing, check in was quick and easy, as well as check out. All staff were extremely friendly.

The room was very clean, and the staff quite welcoming, esp. Ryan. A tiny downside, only, was that our glassware was never renewed during our six-night stay. The bed was quite comfortable, and the breakfast was decent. We will stay here again!

The room was very clean, and the staff quite welcoming, esp. Ryan. A tiny downside, only, was that our glassware was never renewed during our six-night stay. The bed was quite comfortable, and the breakfast was decent. We will stay here again!

It did take a while to get hot water to 6th floor

It did take a while to get hot water to 6th floor

The room was clean. I wasnt able to use my fire stick

The room was clean. I wasnt able to use my fire stick

It was amazing stay will look forward in staying again.

It was amazing stay will look forward in staying again.

Great breakfast options. Great stay property alittle shappys carpet torn by elevator. Room had a funky smell overall good stay.

Great breakfast options. Great stay property alittle shappys carpet torn by elevator. Room had a funky smell overall good stay.

Staff

Staff

We have stayed in this hotel every year for years when we come to watch the state volleyball tournament and have always been able to give it 5 stars. This year we were a little disappointed. The room coffee pot was malfunctioning. The mattress had a bad sag and needs replaced. The “hot” breakfast was lukewarm.

We have stayed in this hotel every year for years when we come to watch the state volleyball tournament and have always been able to give it 5 stars. This year we were a little disappointed. The room coffee pot was malfunctioning. The mattress had a bad sag and needs replaced. The “hot” breakfast was lukewarm.

The entire place was pleasant and easy

The entire place was pleasant and easy

Good room

Good room

Rooms were clean. But did not have a microwave. Other than that was a nice stay

Rooms were clean. But did not have a microwave. Other than that was a nice stay

Had to move rooms twice, due to excessive noise levels, loud guests in other rooms til nearly 2am, loud barking dogs in another room next to mine, and 3 other nearby guests’ rooms had to be moved also—front desk told me, due to excessive noise levels from dogs that are pets—not service animals. Pets (non-service animals) should be put on the same floor, for everyone that wants to listen to an all day bark-a-thon! Highly disturbing, had to leave the hotel to go get work done, because the guests with the loud barking dog(s) were not at the hotel—loud barking dog(s) left unattended. It makes no sense to accommodate one guest with a loud barking dog(s) and lose several other guests’ rooms (3 to 4) who will not have a great experience, and will likely check out early and leave bad reviews. Room was nice, AC unit was a bit loud, and the toilet in my first room did not work. Hotels should not be kennels for everyone ‘s pets, after all, how does the hotel know if a guests’ pets are well behaved or not? Major Policy Change needed!!

Had to move rooms twice, due to excessive noise levels, loud guests in other rooms til nearly 2am, loud barking dogs in another room next to mine, and 3 other nearby guests’ rooms had to be moved also—front desk told me, due to excessive noise levels from dogs that are pets—not service animals. Pets (non-service animals) should be put on the same floor, for everyone that wants to listen to an all day bark-a-thon! Highly disturbing, had to leave the hotel to go get work done, because the guests with the loud barking dog(s) were not at the hotel—loud barking dog(s) left unattended. It makes no sense to accommodate one guest with a loud barking dog(s) and lose several other guests’ rooms (3 to 4) who will not have a great experience, and will likely check out early and leave bad reviews. Room was nice, AC unit was a bit loud, and the toilet in my first room did not work. Hotels should not be kennels for everyone ‘s pets, after all, how does the hotel know if a guests’ pets are well behaved or not? Major Policy Change needed!!

Old room, dirty chair, door frame on bottom missing-just worn out hotel-needs upgrades

Old room, dirty chair, door frame on bottom missing-just worn out hotel-needs upgrades

Clean loved all the coffee supply's staff was super friendly

Clean loved all the coffee supply's staff was super friendly

The hotel staff was very nice and helpful. Quiet and very clean. Great breakfast, good variety of options to eat.

The hotel staff was very nice and helpful. Quiet and very clean. Great breakfast, good variety of options to eat.

Such a big, nice room! We enjoyed our stay

Such a big, nice room! We enjoyed our stay

Breakfast was alright but not excellent.

The room was very clean and smelled really good. The breakfast was not cooked well, sausage had no browning Nd potatoes undercooked. The eggs were good.

The first day after coming from CCC, AC didn't worked in the room. Tech came and replaced the whole unit instead .* Big Thanks to Abraham who installed the AC.

The rooms are big, clean and really spacious. Breakfast is great and was continuously replenished (as there were a lot of guests). The Front Desk Reps were very courteous, pleasant and very professional. Will definitely recommend this property.

Room was a little old looking, weak water pressure and an awkward setup with the sink outside the bathroom. But overall, good space for the family and breakfast was good!

Nice hotel, was walking distance from CCC where we had an event.

I didn't have breakfast.

Clean room, friendly staff, and a good breakfast.

Nice area, staff are great and property and rooms are nice and clean.

.

The room needs to be cleaned more properly between guests. When I arrived, there was a tea bag left in the coffee maker from previous guest. Also, the face tissue was not properly refilled, making it hard to take.

This is my 4th stay here at the Hyatt. I wish I could give 10 stars for a review!!!! Excellent customer service! Beautiful hotel! No complaints!!!...that's why I keep coming back!

Clean room and property close to shopping and restaurants.

The staff was, as always, friendly and welcoming. All our needs were taken of, and the breakfast is always fantastic. We will be back!

Wonderful experience

Room was dirty. Stains on the sheets, remote and tv channel list. They came and changed the sheets right away. The staff was overall very nice but the room was just not clean.

The shower was never more than slightly warm the 5 nights we stayed. The gym didn’t have full sets of dumbbells and sometimes the water wasn’t stocked. The breakfast was good there. The hotel had quite a bit of wear and tear. It was fine for the price but would never stay again.

Older furnishings but clean.

I would stay here again

This hotel is in serious need of a remodel. The room gave me an ick feeling due to the yellowing curtains, outdated furniture and the room had a smell of feet and canned soup. The air worked but didn’t actually cool the room properly, and when it kicked on this is when I smelled CAN soup. I guess the previous person didn’t take his bag of trail mix and water that the hotel left as a welcome gift. The letter was written to him. The shower poured water on the floor due to the poor design which also made it difficult to enter the shower due the bathroom door opening in the way of the shower entrance. Those yellowing curtains were bad!

Front desk staff were super! Breakfast and area clean and well stocked. Furnishings were shabby. Door frames rotted. Carpet dirty appearance. Room and bedding clean and comfortable. Whole place could use an upgrade. Could put some of that money to better use. Good for our purposes but don’t expect anything fancy from this Hyatt.

Excellent

Hotel needs to be updated Very clean

Nice property, very clean, friendly staff, however, the hot water in our room was not working. I called front desk and told them and they said they would send maintenance up to fix AND they offered to move us, but we we were only staying two nights and were on the go, so we elected to have maintenance repair. We returned very late that next morning of day 2 and it still wasn’t fixed. We endured it because we had to get up 5 hours later arriving back prior to check out at 6 this morning. Otherwise, room was nice and clean and I liked the layout. I would suggest that the TV remote control be updated. Ours was something from like the 90s. They offered a very good continental breakfast. I would stay here again, just need the hot water working.

Nice staff and decent breakfast. Gym needs improvement

Nice rooms. Clean hotel. Good prices.

Good location and service

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30 families from out water polo team stayed their for Junior Olympics. Rooms were very large and easily slept 5-6. Breakfast each morning was very good. Parking was easy and the hotel is located near restaurants, groceries and entertainment. I would highly recommend this hotel to a large group!

Blood in the sheets :(

Bed comfort

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Very nice place

Very little hot water in the shower.

👍

Convenient location, parking, access to main roads, many dining options at walking distance. Super stores in the neighborhood. Nice breakfast. Would stay again.

The only thing missing was a microwave. When you are traveling you need a way to warm up your fiood. Otherwise everything else was great.

My son loves staying at this hotel! We do it every now and then for fun! Clean and relaxing!

See above

My original room had an HDMI that wasn’t working, and they were accommodating enough to move me to another room with a working HDMI. The staff were absolute sweethearts.

The air conditioning unit is not working properly and the water is not running properly the front desk are not friendly.

Hyatt place used to little more upscale but overall everything was good the front staff was very accommodating.

Amazing

It was in a good location.

Nice overall hotel. My dad and son enjoyed it also

Gloria at the front desk was especially helpful and the staff are always pleasant and friendly. We’ll always stay here when we’re in this part of town.

Loved it!

Fresh lines and clean very fresh Bathrooms needs a big time fix:: Bathtub faucet almost on its last leg Shower head very old and not very effective Bathroom exhaust fan doesn’t work at all, after shower you need a running bathroom exhaust fan. Front desk staff very courteous and very friendly.

Spaciuos and clean

Spacious rooms. Comfortable and clean. Quiet location.

Great

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Very convenient

Bathrooms are very congested and light is very low in the bathroom

Despite having lots of families visiting for graduation ceremonies nearby, the hotel ran things efficiently and smoothly. Quiet hallways, clean rooms, quality linens, nice room arrangement. Awesome stay!

Need exhaust in the bathrooms.

The room initially had a musty smell very stuffy even though A/C unit was on after a night of A/C on high it was fine room very clean plenty of space. Excellent healthy breakfast choices. Used the dining area at night for a 2yr Great grandson Birthday. gr8 space and had a perfect family event with take out food. Desk staff was so helpful. 8 family members stayed in your hotel.

Clean and very well kept the staff was very friendly and helpful I say y’all are top notch and the only place I will stay when I come back to your town

They were nice and understanding

Good service, clean room

We were there for my twin grandsons graduation. We stayed at Hyatt Place in Garland, Texas the hotel stay was a great experience. Beautiful rooms, everything was clean, the staff from the housekeeping to the front desk they were emaculent. The breakfast was fantastic, love the set-up. We've never been to one like that. I'm spilling the tea to others when visiting, to book Hyatt Place.

Not good. Asked them to clean the room and never did it

This is an amazing spot to relax and have fun. The staff was great.

EVERYTHING WAS GREAT AT THIS PROPERTY AND I WILL DEFINITELY STAY AGAIN IF I HAD TO

Every time I’m in town visiting my son I stay here. Staff is friendly and easy going. complementary breakfast is amazing. I love staying here 10 out of 10.

Great stay! Highly recommended! Nice staffs, clean and great amenities!😊

The floors in the elevators were constantly wet or dirty. On the last day we saw a roach in our room gave us the heebeegeebees! We should not see any insects in a hotel room much less a roach!

My sister and I were in Dallas for a cousin's funeral. She is diabled. I reserved a room with two queen beds and our room had only one king bed. I am not sure why this was done.

Nice place to stay

The property is very clean, the service staff was very polite.

Traveling through on our way home. The place is easy to get to. It’s clean and comfortable. We use this hotel each time we need a place in Dallas.

Cons: Could not reserve connecting rooms and didn't get them (did at least get side by side). Breakfast was meh. They didn't have a waffle maker, just the limp freezer waffles. They didn't even have salsa for the eggs (hello, this is Texas). Pros: There was a nice eating area where we were able to eat pizza for dinner. We had the pool mostly to ourselves. There is a nice wet/dry area where you can dry off before going back into the rest of the hotel. Rooms were clean and staff was nice. Overall, a nice experience for what we needed.

Near and clean. Breakfast menu has lot of vegetarian options

Bigger park

Es mi segunda vez aquí todo genial

Extremely dated property

Nice place, reasonable price.

The room has a lot of space and breakfast is good. Love to stay with Hyat Place in future

Our 2-nights stay was amazing.Staffs are friendly and I like how they smile to guests,friendly approach really makes a difference.

I had a travel cancellation. The policy is that a no show would be charged 1 nights. This was a 2 night stay and they refuse to credit me the one night even though it is in their written cancellation policy.

Good and nice place to stay, just shower curtains need well washed or replaced.

Friendly stuff

Great place!

Bar on site was not a full bar, but more of an afterthought set beside the check in desk

Excellent experience

The sweet lady at the front desk always goes above and beyond for me. Without ever having to ask.

Everything was great except for a noise the AC unit was making all night long. Disruptive to my sleep. Other than fhat, clean and comofortable.

Not as quiet as I would like. Walls are on the thin side.

The abandoned restaurant in front of the property is an eyesore. I know it is out of the hotels control.

The property was nice, customer service was good, room was nice and the hotel is right in the center of shopping store and restaurants

I like this hotel i get married in this hotel so many memories are there i usually go for these memories thank you.

Everything was wonderful

Older hotel with great big rooms. They serve a pretty good breakfast, went far beyond my expectations for what you pay.

My first stay was nice but when I had to return due to my flight getting canceled I got another room which wasn't a very nice experience. The air conditioning was too loud, flush was too loud and the washroom door wasn't closing and locking.

When had a thing at the convention center behind the hotel so it was nice to be able to just walk over.

My room had some dirt on the wood floor and the shower could have used a little more scrubbing to clean the grout, but the room was reasonably clean and comfortable. Very convenient location.

The property itself was very nice & clean. Super convenient for our events that weekend. However, every morning, the water pressure in our room was AWFUL. In a 10 min shower, it turned off 4-5 times for at least 45sec-1min each time…& it didn’t trickle, it went completely out. Then came back on freezing cold. It was annoying & not enjoyable. A hotel that size should not have a water pressure issue to that extreme.

Clean

We were there for a cheer competition and the hotel was very convenient because it was literally across the street. However, the area where fridge is, was very dusty as well as the windows. Shower floor felt slimy, and that was gross. Cleaning crew needs to do better.

very friendly, nice breakfast, great rooms

Simple, accessible property with nice rooms

We had a great time here

Staff is so nice. Excellent customer service!

Excellent choice among the available in Garland, Hayat is dated but it is kept in good conditions, will come back

Great parking

The hotel was not clean throughout. There was several maintenance isuuses that needed to be addressed as well. Some of the staff seemed pretty clueless on what was going on or even that there was an issue.

I liked the property. Gym had a peleton which was good.

Great stay. Clean and in a good location. Only problem was obtaining hot water for showering. Would stay again.