La Quinta Inn & Suites by Wyndham Galveston West Seawall

Daughter’s 10th birthday. Great time

:-) great place on the coast

Expedia customer service booked the wrong date for our May 29th check in check out May 30th at the La Quinta Inn & Suites by Wyndham in Sugarland. The front desk and my daughter called Expedia and the lady on the phone said you have it booked for thee

The breakfast was great and it was close to almost everything we did The beds felt like sleeping on hard plywood. They don't clean the rooms often when you stay multiple nights.

Location N/A

Location. Super comfortable bed. Didn’t have to pay for parking. Walking into building, smelled of pesticides/chemicals. Room was on 3rd floor, entire 3rd floor smelt of pot the minute you stepped out of elevator. Had to use room spray in attempt to keep pot smell from seeping into our room from the halls!

Staff and property maintenance has gone down hill. Only stayed because of the La Quinta name. By far the worst stay at La Quinta in almost 20 years of staying with La Quinta!

It made it so convenient for breakfast time. By the way - breakfast was amazing ! -I loved there hot tub !! So perfect for tired traveling feet Total recommend -Staff was very hospitality, every time I walk in, they had a smile on there face very friendly and helpful

Quiet and no noise from the seawall. I stay here a lot but stopped having the breakfast. No variety and a little oily fried food.

Nice clean n peaceful

Very good

It was clean and breakfast area was very clean and large.I did not like floor in our room.

Superb

Bien

Everything was clean 4th floor ice machine didn't work had to go to 5th level other then that had an amazing weekd

The room was clean. The ice machine on our floor was not working. I informed the staff, but it was not taken care of while we were there. Had to go to the third floor.

Very convenient for us to stay before and after our cruise. The staff was friendly and the breakfast was great. We would definitely stay there again if we are ever in Galveston.

Very good

The smell of the place ruined the whole stay. While it was clean the smell was overwhelming.

Nice Nice

The hotel was nice, but the 3rd floor reeked of mildew and urine! My bathroom shower wasn’t the cleanest.

The closest door in our room was broken. We could not open it to take out the iron. I had to go downstairs to have the receptionist walk me to another room to take out iron and ironing board. When we went to dinner and came back there was absolutely no parking. We along with many others had to park in the fire lane. I would not recommend this hotel to anyone. We would not rent here again.

Would check your bed before sleeping there

He then said- you can leave the towels and trash outside if you want.

We were told it was not approved, then why was it offered??? We had to have housekeeping come in when we first arrived because the furniture had not been wiped down. All of the furniture had nicks in it like someone had a party and trashed the room. We took pictures just in case they tried to charge us. But the beds were comfortable and breakfast was ok.

the pillows! can we purchase them? or can you tell what brand? very nice ! breakfast was horrible. watery eggs, very bland sausage. the "breakfast" lady deserves a raise. she seems to be trying to clean up KID messes. kids were chaos and she was very professional.

Room was clean. I recommend hotel

We always stay here when in Galveston but that’s changing after the last two visits. Property seems to be getting run down. For a place back off the beach they need to be better than the rest and they used to be. New owners? Idk but definitely not as clean or well maintained.

Every year we book a cruise. Every year we stay at La Quinta. It’s always so clean and organized! I’ve never had an issue staying there.

Do not waste your money on this hotel!!!

The staff was amazing! Service was overall excellent

Superb

All

All All

Excellent everything

Excellent everything

Parking was very easy. Location was ok. Staff was a joke it was one man. He could’ve cared less if we checked in or not. Room and clean don’t even go together. Very dirty floors. Refrigerator was taped together, bed appeared to clean. AC was LOUD and everything in our room was wet from humidity. Lightening in the room was poor very dark. Probably to mask the dirt on the floor. Two tissues in the box no more to be found. Room by the pool on 4th floor kids screamed and jumped to all hours. Finally fell asleep out of exhaustion. Next morning went down for coffee and what was supposed to be breakfast which was yucky. Back to our room got our luggage and headed out to the port. Never in my mind would I have dreamed what we had to pay for these rooms. Oh well live and learn. Never stay there again not even if they paid me !!

Great place to stay at a great rate for the night before our cruise. Would definitely stay here again!

Exceptional

Good location, clean, nice breakfast choices, comfortable room

I liked that the breakfast area was a good size. Would have liked a few more choices, maybe boiled eggs if you don’t have scrambled eggs.

Hotel was clean and convenient to stay before our cruise. Staff let us store our begs when we arrived before check in time.

Convenient location to Walmart and Kroger’s if you forgot anything and across the street beach.

Convenient location to Walmart and Kroger’s if you forgot anything and across the street beach.

Room was dirty and ants were everywhere

Good

Muy limpio y ordenado muy buena atención

The room was nice and bed was comfy, free coffee in the lobby was a plus Wifi problems but the staff were happy to help!

The room was nice and bed was comfy, free coffee in the lobby was a plus Wifi problems but the staff were happy to help!

The breakfast was made fresh every day, it was a great location, but there was exposed wires from the AC unit and and the other room we booked the TV did not work! My husband being with an IT background fixed that TV.

Breakfast options are very few. Not sure if that’s everyday or just that day.

Breakfast was soso, but clean, friendly staff and easy stay. We'll use them again.

Plenty of lighted parking.

Very clean and friendly ! The breakfast was amazing .

And do maintenance our toilet rocked Shower door was loose

Easy parking, easy to navigate the building. A basic breakfast selection but does the job! Room was spacious, bed was super comfy. Internet streaming access. Great pool area, but was lacking towels. Very menial complaints that were outweighed by all the pros that this property offered.

Nice property. Wish it had balconies and a better view as it is very close to the seawall.

Breakfast was Luke warm as was the coffee and there was a wait for the coffee to be refilled. Needs to be updated.

The other Tv did not work at all but we told them not to fix it because we really did not need it. The toilet ran constantly and the whole faucet was loose. We had to hold it when we turned it on. We were not moving again and i think they thought it was a bother to move us the first time. We told them about both tvs but did not tell them about faucet at sink in bathroom until we left. And decalf coffee was cold and too strong at breakfast. We ate out last day we will not stay here again

Todo muy bien

hotel was fine

The location was great. It is a quick walk to the beach. The pool/hot tub was awesome! My kids had so much fun swimming. That is pretty much the only positives about this hotel. Breakfast is pretty much limited to waffles and cereal. Our room smelled terrible when we first arrived. We had to go to the store and buy our own air fresheners. The towels and linens were stained. The room just wasn’t overall the cleanest. Overall, not the worst hotel I have stayed at but definitely not even close to the best.

Thanks for a great stay

The room was very nice and clean but noticed stains on one of the pillows. Other than that it had a great stay.

Yes

Strong odor otherwise not bad

We were able to check in a little early and rest. The pool and hot tub are nice. The staff is friendly.

Arrived and informed that didn’t have a reservation. I showed my confirmation etc for my reservation. The desk clerk was rude. Finally they found my reservation listed under my first name.. Still a jerk. The room was so humid my clothing that I hung up felt damp the next morning. I will never stay in this facility.

Room was clean and comfortable. Breakfast was typical hotel breakfast...so not the greatest, but okay. We just stayed the night before our cruise, but I would say here again.

Ok

Not bad for a quick weekend stsy

The rooms are horrible.

There were no shower amenities, and the room smelled like urine

Pros: The bed was okay, the body wash smelt good, the room was cold which I love. The breakfast was better than I expected and it is close to the beach if that’s what you are there for. Overall, I personally wouldn’t probably stay there again but it wasn’t the worst experience of my life.

The room smelled old and musty and the bed wasn’t comfortable for me.

Great place to stop with a reasonable price. Clean rooms and friendly service

On the positive side: Breakfast waffle is in a Texas shape which was fun. Parking is free. Room A/C was functional and beds were comfy enough. Walking distance to beach and Kroger’s Detractors: WiFi wasn’t working and the staff did not know how to trouble shoot and brushed it off. -Fitness center had no A/C and no yoga or exercise mat -Bathroom didn’t have ventilation -Front desk wasn’t very helpful at all (4 different people all not great) -breakfast was rather basic, lacking in fruit and not replenished over a 2 hr period Probably would not here stay again

Breakfast was as expected, not great. The main thing i didnt like about my stay was the room was so small, when i booked i looked for the biggest sq ft! We were crowded, had to sit on the beds and the room smelled like pee! The fridge was in a very inconvenient spot. For $300/night, def not worth it. I cancelled my future reservations here.

Hallway smelled terrible. Big stains on carpet in hallway. Was only given two towels and two washcloths for a four day stay with two adults. Water pressure in shower was terrible. Could have rinsed off faster using a cup. Was very disappointed that the hotel advertised a bar/lounge area onsite. Upon arriving we were told that the bar was permanently closed. Website needs to be updated. One elevator did not work. The door just kept opening and closing. Check in/out was quick and easy. Room did not have enough lighting. Two lights upon entry but only two wall lamps further into the room.

So bad the smell on the room, the smell was awful 😖 too much humidity in the room, we asked for a change of the room several times but always it was an excuse to not do it, we paid for a room and we were treated like if the room was given to us free, like there were not option

The entire property well clean including the pool and jacuzzi!! Loved it!! Stayed with my family and will definitely be booking here again

No breakfast or coffee had to wait never materialized. Slow.

Exactly as advertised. Breakfast was good and the room was comfortable.

It was a little hard to find, but once we got it straightened out the hotel was nice.

Only reason I’m giving one star is because zero is not an option. The staff at the front desk was rude. There were two tvs in the room, one wouldn’t change channels and the other had no volume. The shower was barely a trickle and the room just smelled bad. Certainly not what I expected for a $200 a night room needless to say we won’t be back.

Nice

Clean odd shaped room.

Yes

TV didn’t work moved to other room comforter was stain and one of the beds sheets was stain just all issues with the rooms overall.

For our one night stay it was practical and sufficient, however property needs a good refresh. If you’re just looking for a place to rest your head and don’t have high expectations, it works. Gentleman at reception was friendly and helpful.

yes

The mattress was disgusting and there was roaches in our room. Also the room for one night was 228.00, it was a Friday night. This room looked like it should have been 50.00 a night. The night manager did put us in another room but as soon as he walked us to new room and opened the door a roach ran across. Will never stay at this property again

Didn’t wake up for breakfast, parking was fine.room was clean small but was only there for a one night stay , staff was very welcoming

Great, clean hotel close to the beach.

Good

The property itself was fine. However, all of the staff we encountered seem disinterested in helping us or any of the other customers.

There was A LOT to choose from at the breakfast menu! We will definitely be back to this hotel!

Where to begin? Cleaners and buffet minders were friendly and helpful, reception not so. As we checked in we were advised that our room wuoldn't be cleaned during our three days stay but if we wanted clean towels we could ask for them at the reception or through the maids, which makes this hotel stay more of a regular day, not very much like a vacation, having to make the beds every morning just like at home. So about cleanliness, at home we clean the toilets every day, at your hotel...not possible. Speaking of toilets, ours run every five minutes, day and night. About the bed: a king size mattress that was so old and decorated with the indentations of several years of hugging bigger buts than ours, so much so that the first night, at midnight, wife placed two (2) bath towels to fill the hole in the middle of her mattress and she's five feet and only weights 135 lbI! When she went to bed before I, she promtly dessapeared into that black hole and I had to recue her pulling her from it when she needed to go to the bathroom. So, bed: uncomfortable. Entry door: after the first 24 hrs it locked us out, went to reception and was told it was my fault because I had placed my cards with my phone which of course I didn't, because I put mi phone in my back pocket and the cards were in my hand. Next day, same problem, no accusations. Day number three, same, so reception agreed ssomerhing was wrong with door, called maintenance and the problem was that the KEYS given to us were wrong.

Great area and place for the night before our cruise.

Nice hotel

Nice hotel for the money. The parking was great. The breakfast was good considering the price of the hotel. Very close to the beach and other areas of interest. I would stay at this hotel again.

The hotel was okay.

Room smelled like humidity but I guess that's to be expected right next to the beach

They have beds, they're not the most comfortable, but they're clean and it's fine for a one night stay before a cruise.

I was happy to be able to check in half an hour early, since we went to the beach and we needed a shower. The man working the front desk seemed to naturally have a lot of attitude and seemed to be kind of rude from the beginning but I didn’t let it bother me until we made our way to our room. Our bathroom smelt like someone had just smoked cigarettes inside the bathroom. When we reported it to the front desk. The man did not believe us saying”if someone was smoking in the room we would get an alert” it smelt so terrible. But that man in the front desk asked Arturo I’m guessing he was a house man to help us. Arturo was very friendly and very empathetic towards us. He sent one of the house cleaners upstairs to help clean the smell out of the bathroom. The house cleaner was super nice. The only person that ruined our trip was the front desk guy, he had terrible customer service, shouldn’t work in this type of industry since he had no hospitality. We even asked if we can switch rooms and he responded really sassy “ there is no other rooms available” it just sucked because it was my birthday and the interaction with this man ruined it for me. Basically if the bathroom didn’t smell like fresh cigarettes and the front desk guy was much nicer I would give a higher rating. Next time I’m in Galveston I’ll spend extra money on a better hotel with better service.

This is another of the great La Quinta facilities, available and very close to the Seawall. The only situation we had with this hotel is finding the entrance! The drive, directly off the Seawall boulevard, is not as well advertised as it should be and we had to drive around the block several times just to specifically find it. Otherwise, it was GREAT!

Good breakfast, close to activities

Definitely not a place I would recommend—especially if you’re traveling with kids.

Great first time there Mr Christos made sure we were taking care of and gave us some tips on local food places which helped a lot on the vacay. Rooms were clean and hotel itself is in a good location.

The old guy at the front is horrible. Customer service is horrible. The restroom dirt dirt all around the toilet brown rust.

The hotel was clean and I appreciated the breakfast. The food was fresh and a variety of coffee, tea, juice, etc.

This place was not clean at all ..it smelt terrible..one person checking people in..took forever..would not stay here again

Friendly staff. Nice large room. Love the shower instead of tub. Will stay there again.

The staff were very friendly and accommodating! We disembarked our cruise at 8am with all our luggage and didn’t have a form of transportation or anywhere to keep our stuff! We were able to store it at the hotel before check in. We were able to use the pool while waiting and they even got our room ready an hour early!

Some property upgrades are needed to rooms, bathrooms but overall a good option for an overnight stay.

There was roaches

Coffee and breakfast was not good. Wasn’t worth the price

Yes an charges daily

N/A

Clean room

There were no blankets for the sleeper sofa and nothing was offered as a solution inacceptable

Clean room, great complimentary breakfast, free parking and a good location. Great spot to stay the night before a cruise.

The coffee maker in the bathroom was nothing special.

Clean room, quiet, well kept

Room was great for a one night stay before our cruise

The older gentleman at the front desk, is very rude.

Our room had an unpleasant smell. But the property was clean. My issue is that I was charged double. One person could not figure it out and referred me to the manger, that was not there. It was finally fixed and refunded. However, 2 days after check out i received another charge for a nights stay. I was told it will be refunded but it is still an inconvenience for this to happen after check out.

The room was very clean.

Great location. free parking ,breakfast and WIFI

Nice rooms and great location

Rooms are always clean. Good variety for breakfast. Staff is helpful and friendly.

It was very loud

The address given does not take you to the property. I ended up in an abandonded donut store parking lot and it said I had arrived. It took 3 tries before I finally figured out where to go and an extra 20 minutes.

Nice staff

Breakfast left a lot to be desired!

Great location and friendly staff

This stay was just very disappointing not up to the standards that LaQuinta by Wyndham is famous for

Everything was wonderful! Staff, cleanliness of hotel and area, 10/10!!

The property wasn’t really AT the Seawall blvd. It’s quite a walk to the beach.

Nothing to really complain about for this property other than the room air conditioner fan would not shut off despite anything you did to it. The property was clean, the staff was very friendly and helpful!

Great stay. Very clean Hotel

Clean room, hallways smelled old, and i got a ruined irpn with rust. Staff was kind enough to replace. Breakfast was great.

Disappointed in breakfast

Great location

Rooms very noisy.

Had a great time, very nice and clean. Staff was great

Such a beautiful place to be. The hotel is so neat and quiet.

Clean room, great location

The whole building smelled bad

Fine for a one night stay. Good breakfast.

Mold! We stayed on the 4th floor and the second the doors opened on the elevator we could smell mold! Once we got in our room the smell wasn't as strong as the hallway. The room appeared to have been painted recently. They painted over light switches and on the baseboards. You could also see in the bathroom where they stopped painting about two feet from the ceiling. There was also a crack in the floor between the two beds. The room appeared clean however the AC was off in our room when we arrived so the air was a bit stale. Several slammed doors after midnight. And the man who checked us in was not very friendly. Overall dissappointed in our stay and thankful it was only for one night.

Clean, quiet

Great hotel, clean rooms and great breakfast

The concierges was not friendly and there was mold in our room. I definitely would not stay here again.

Excellent choice!!

Yes

Room very Clean !!!

The fourth floor smelled terrible, the jacuzzi and pool were out of service, and forgot my toothpaste and they didnt have any at counter only sold big tubes.

Our room was great, and it’s always good to see a familiar face when we stay. To me, it’s a positive when there is not a big turnover in staff.

Clean room

Clean room and good breakfast

Yes

The room was clean and spacious. Staff was friendly and helpful. Perfect place to stay before our cruise out of Galveston.

I booked a room for two nights due to the ice storms in DFW because I would not be able to drive home. After the first night we decided to try and make the drive back home. I spoke with the front desk and we checked out that morning. She said I would get refunded for the day we didn’t stay. I have not received a refund or communication from the hotel. The hotel was fine but the customer service piece is not ok.

Cleanliness,

Pillows were a bit flat, but bed was comfortable. Only down was the noise of the other guests in the halls and slamming doors... While the property was quiet, guest nose was not; I don't fault a property for the noise of guests though.

There were unknown spots all over the floor, toothpaste splattered on the mirror, and electrical wires hanging out of the AC unit, which felt unsafe and unacceptable. The room clearly had not been cleaned or inspected before being assigned to guests. When I went to the front desk to address the issue, I was told there was nothing they could do because we booked through Expedia and that no other rooms were available. No alternative solution, no attempt to help, and no sense of concern after such a long trip. Between the filthy room and the lack of customer service, I would not recommend staying here. Booking through a third party should not excuse basic cleanliness or guest safety.

Everything

It did the job. Just had a 11 night stay before a cruise.

…

The room was clean and comfortable. Enjoyed the breakfast. Minor complaints only.

Room was amazing

Nice big room. Staff was accommodating in letting us stay extra night.

Room was clean and nice. The gathering area was well kept.

Room was clean, staff polite

The room was clean. Check in was quick and easy.

Enjoyed my stay. Will refere to other friends

Room was very good!

Everything was exceptional perfect

Nice quiet clean room.

Nice clean and affordable

Clean room, friendly staff.

Very spacious

The extra space makes this pleasant. It's helpful to have rooms with space consideration. That helps with comfort. Thank goodness ease of access was considered in the design and arrangement of rooms.

The room was very clean and smelled good. Quiet and perfectly located before our cruise.

Room was clean and comfortable and just far enough away from the seawall traffic noise.

Very nice hotel and helpful staff.

Breakfast was good, room not very clean.

Clean and quiet. Staff is very friendly and informative.

Staff was very helpful. Room nice and clean.

Very pleasant stay!

Clean room, good breakfast, great location

Room was clean

The night person is a douche! His customer service skills are lacking. He was rude to every person he spoke to while we were waiting in line. And then to us as well. Getting to the location of this hotel was shady but the property itself is nice. Not enough to come back though due to the jerk at check in.

So easy and fast

There was no ice on floor no coke dispenser. Room was nice and clean. Good bed. Breakfast could have been better. Check in was okay. No one to check us out but could leave key. No issues noted. Would recommend if needing a one night stay to board a ship next day.

Great stay. Wish they had a better breakfast.

Yes, however didn't like waiting till 4pm to check in, most other hotels let you in as early as 2pm

The ac never worked. Very frustrating and didn’t sleep well because too hot in room.

Clean room, quiet, safe area.

Very rude staff. Bedroom was nice

The room was clean but the property was a little run down with doors that didn’t shut properly and bleached out spots on the carpet.

Yes

The room was ready when we arrived. It was nice to be able to check in and grab a nap.

Location to Seawall Blvd and beach was close by. Hot beeakfast was good with selection of juices. Room was quiet and clean but in need of maintenence.

Included breakfast was minimal at best

Staff and cleanliness

Na

Room is old

It was all good

Room was spacious and clean.

Room needs some tlc.

The hotel and room was clean. Front desk staff were friendly and welcoming.

Regular breakfast..no complaints

Clean room.

Great staff and good food

Excellent!

Room didn’t smell fresh but it was clean and comfortable.

Staff was very nice and helpful. The room was very clean. Breakfast was so good. I really enjoyed my stay.

Room are good and staff are great, a nice stay close to the beach

Was as expected

Room very clean very nice hotel. Workers frjdn breakfast had a lot to choose from. Definitely recommend

Breakfast was fresh. Check in and check out process was quick.

It was musty and really needed to be aired out or something. The room was really bad smelling.

Courteous staff. No issues checking in.

Clean room. Great bathroom! Good location.

Staff was great, Room was clean. Price was right. Great hotel for the price. I'll be coming back.

Clean room, good lounge space

The room was very clean and the check in process was very smooth and quick

Clean, curtious employees

Tv had everything showing in purple

Needs lots of updates and improvements

Looked nice but my room had a huge roach in it.

The design of the hotel sleeping rooms is horrible. We felt we were staying in a sardine can! No room to walk around the room at all. The beds are very uncomfortable, pillows are awful, lighting is bad. The corner chair was filthy. The A/C made a funky vibrating noise. The room smelled like urine. People were smoking pot in the stairwell. The only good things: the staff and the nice lobby area, the location was close to what we needed, Breakfast was good, but they always start too early & close too late on weekends. I have stayed at very nice LaQuintas before and felt comfortable booking with the brand. We will not stay here again.

Staff was friendly, the breakfast was good. The rooms could use some updating but other than that for a one night stay it was good.

Clean-ish rooms, friendly enough staff, satisfactory breakfast. Everything was just bare minimum, you get what you paid for. Hallways smelled musty, and laundry only accepts $4 in quarters

It was the worst accessible room I have ever seen. The lift bar was placed behind the toilet. Making it useless. I have pictures.

Clean facility, staff was welcoming.

It was nice and clean

Room was very clean and the people working there were very helpful and courteous.

Our first day arriving we were forced to wait for Che Jin at 4 pm. We were thinking so they could clean our room. We walked around and came back. We get to our room the tv is broken, the sheets were dirty, and the air didn’t work. The guy downstairs had an attitude but gave us another room. In the new room the floor was dirty along with the sheets. Behind our chair in our room was a Cheeto that looked like it had been there for at least a week. I slept with my clothes on and a hood on my head. We don’t think the hotel was fully staffed. Since I paid on this site we couldn’t get our money back. We were stuck in hell! They tell you that they don’t clean the room while your there so if your room is dirty your out of luck. Find somewhere else to stay.

Great affordable place next to the beach. Friendly staff and clean rooms

Everything wss great at this hotel. Close to the seawall

Great stay

The room was clean, but it had an unpleasant downside: an awful sewer smell that permeated the air during our stay. To cope with the overpowering odor, I had to sleep with a nose cover most of the night.

Good

No issues

Room was terrible and poor lightning. Breakfast not worth talking about.

Noisy

Very clean, comfortable beds, good staff and friendly. Room was rather small.

The evening/night desk clerk was very friendly. The room was huge and very nice. Would definitely stay here again!

Room was clean and staff helpful.

Didn’t like location and staff was a not very welcoming

All employees are very friendly We definitely come again ! Thx ! Mr. Shah

Room was not spotless. Chase lounge needed severe cleaning. Dust and dirt in other places. Sticky remote.We stayed 2 nights and we're told we would have to come to the desk if we needed fresh towels. Because we would not get room cleaning since we were only staying 2 nights. High price just to have a bed to sleep in. Probably will not return.

The room, bedding, and bathroom were very clean. No odors or issues. Front desk staff was nice. We arrived sooner than expected and we were told it would be about an hour before we could check in since our room wasn’t ready yet but only had to wait 20-30 mins. Very pleased with the stay. Plenty of parking. Good value for the price.

The hotel was clean and comfortable. We like that it was within walking distance to Golden Corral.

Front desk was very attentive to our needs and was able to check us in, in a timely manner.

Clean room , comfortable bed

Let this be a warning for those who are looking to stay here.. It REEKS of MOLD & MILDEW in the rooms and the hallways smell like a hamster cage… The morning front desk lady is very sweet though.

Staff was nice during check in and check out. Hotel smelled of mold or mildew and the carpet in the hall looked like they had bleach stains in front of every room. The room door was hard to open and shut and it sounded like others had the same problem. We could hear people walking above us and it was loud enough to wake us. The room and bathroom where overall fairly clean. The pool area looked nice but we did not use it.

Yes

Room was clean and comfortable. The room was humid but nothing to bad.

Good hotel everything that you need breakfast swimming pool good service good people attitude friendly

Clean room

Great stay

Everything was clean

It was very clean and customer service was great

A/C didn’t work properly

Front desk attendant was very personable and helpful. The room and public spaces were clean and comfortable. Easily walk to the beach and a few restaurants. Short Uber ride to the cruise terminal.

Staff is awesome room is spotless

We found small bugs in our room on the floor and the room was run down. Cracking paint and two lamp shades were missing.

The room was very spotless and the attendance was very nice and welcoming all the staff

Yes.

Clean room

Bed was great! Breakfast was good! Overal great!

All around the hotel was excellent

The air condition was fine, and the room was clean. I didn’t care for the breakfast too much,

The bathrooms fan are ornamental, they don't work, and they are needed My reservation with Travelocity was 2 rooms and upon check in they told me it was only one, thankfully there were rooms available and i was able to get the second one, however, they didn't honor the price i was given upon reservation, I had to pay a slightly higher price

Mold. Mold and mildew smell all over hotel. Can see multiple areas in room where there’s mold on lampshades. I want a refund this air was disgusting to breathe in.

As soon as we stepped off the elevator the smell of maybe mold would knock you down. It was no better in our room. Our sheets were stained. They had a feeling of damp when you laid down. Our commode would not flush, the rude gentleman at the check in said he could provide us with a bucket to put water in to flush it. When I was trying to talk to the gentleman on the phone he kept interrupting me and talking over me. Worst hotel experience I have ever had. I 10/10 do NOT recommend this place to stay!

Our stay went well, the biggest issue was the mildew smell in the room. Even with the room at 65 all day, it always smelled like mildew. It made it so hard to be in the room since the smell was so strong and we had to keep the room so cold to keep it from smelling worse. They had run out of extra blankets as well so I struggled to sleep. I also have a cpap machine and after returning home, my machine has smelled like mildew and even replacing the filter and mask, the smell has stuck. It’s only now finally going away. All in all, good hotel but the mildew smell makes it almost unbearable.

Room does not have vents. Too moisturizer and humidity in the room. AC is not work well enough! Dont feel comfortable to stay last night!

The staff was very welcoming. Our room was comfortable but had an awful odor. It was coming out of the bathroom a moldy odor. The bed was comfy. The breakfast was good well stocked nothing ran out.

Parking was hard to find. The access to this hotel is in a strange location. but once you get there it's not bad and it's close to the beach.

Parking was easy. Area very safe. Breakfast was a little blend.

Walkable to the gulf, but not viewable from the hotel. But still great location.

Friendly staff.

I had excellent time. Good option.

Great hotel!!! Enjoyed our short stay and will definitely stay here again!!

There was an old moldy smell in the hallways and the room. Things looked clean but the smell was bad.

Rude check in experience. Breakfast is terrible. Decent room though.

Our shower was full of mold, our tvs would turn on or off on their own we asked for that and the batteries to be fixed with no response also the phone would not work.

The room had mold on the walls. The bathroom was not clean. The breakfast is good, the employees are friendly.

Everything went as I expected good location and parking was good.

My bed was really nosey!

Close to Walmart and several restaurants in the area. Great for pre and post cruise. Great for spending a few days at beach.

Food good. The pool was nice.We enjoyed our stay.

Yes

Smelled weird......front desk guy was rude.

Na

Love this place to stay when in Galveston

Noticed a few things in the room, but overall great stay at the hotel.

The smell in the hotel was horrible. As soon as I walked in I was hit with this horrible smell that lasted the whole stay. Then the beds kept squeaking. And then in the middle of the night the fire alarm goes out we're thinking it's a fire in the hotel but the alarm is only going off in our bedroom and they would not do anything to accommodate us to give us a refund they just said sorry thank you for staying.

Very comfortable and convenient property to stay in, the only issue i have faced, has been when getting a rideshare from the airport, the address of the property does not line up with their navigation and i end up having to direct them

Checked in , checked the bed and found nasty mold all over the sheets, went to front desk to switch rooms and guy was rude and didn’t care. Said I’ll just refund you and you can find somewhere else

It was an amazing stay! I would definitely recommend for future trips

The, room was just perfect 👌

Clean room, a/c was perfect. Coffee was available. Staff was knowledgeable and helpful.

Room was somewhat musty, but when in Galveston it’s expected. Great staff, clean, and breakfast bar was neat and clean.

room was clean & bed was comfy

Good

The room was clean but the entite hotel had the worst musty smell

I loved the location of the hotel as it was walking distance to the beach and had a lot of stores and food places close by

Musky smell in room.

Very nice and clean room, staff were very friendly!

The older cacucasion gentleman with glasses (he refused to give me his name) at the front desk was the most rudest person I have ever experienced. Since the moment I walked into the lobby I felt unwelcomed and uncomfortable. He was very short with his answers to my questions and when I asked him "why he was being so rude to me?" He answered with an attitude that he wasn't. So then I asked for a manager and responded "No you can't I am the only one here!" So then I asked for his higher up and refused to give me the information. Then because I was persistent he cancelled my reservation. Which, mind you my kids had spent all day at the beach and were tired we had to drive back home two hours. This was the worst treatment I had ever received in a hotel.

Day trip with the grandchildren which they had fun.

Safe area and very clean

It was close to the cruise terminal but it was no clean and had a funny smell

Hard to find.

Very clean hotel bedrooms and bathrooms are very nice and clean and the hotel is very modern and updated.i felt very safe ther e

Our room had mold in it. Husband got sick.

Very nice place. We checked in about 5:30 pm the man who checked us in is the best so friendly helpful and kind. The next morning we asked for a late check out and the lady in the am said she could only give an extra 30 min. Which wasn’t helpful at all. Rooms are clean and nice.

Breakfast was amazing. We were on the fourth floor and the floor above sounded like a bowling alley. Maybe it was the people in the room but still.

Perfect location for our stay prior to cruise

Close to the beach. Convenient drive to cruise ports. Reasonable price.

Property was in great shape and functional. Big parking lot. Great location.

Great value.

It was a nice stay we were on the 5th floor very quiet. However, most days we were there the first floor smelled awful. Not sure what it was. But when we got to our floor there was no smell. The gentlemen who checked us in was kind enough to find us a luggage trolley bc some ppl forget to bring them that.

Staff was great. Other people getting waffles in the morning suck. Waited 30 mins day one and had to leave because one person was making 20 for all their family (bet they didn’t even eat them all). No one else could get one!

Overall we did like the place, but what I had an issue with was that someone was having was a a party, I didnt mind that but all the all parking was taken and people that were staying had to park further? That was my only real complaint. But area was clean, and Staff were friendly.

The staff was very kind and friendly. However, the room was very plain and not worth the inflated cost for the holiday weekend. The room was so humid that the sheets were actually damp.

Room we stayed in was dusty, sheets were stained in places. Didn’t have the safest vibe either. Would not stay here again.

However, there are a few downsides. The breakfast was disappointing. For the price we paid, I expected more variety — instead, we were served just a sausage or patty with egg. The only fruit option available was an apple, and there weren’t even simple offerings like hot chocolate. Other hotels at similar price points manage to provide a much better breakfast spread. I truly hope they invest in upgrading the breakfast experience, because the hotel itself is wonderful, and I would love to return. One more thing — the pool towels need attention. They were handed out neatly folded, but still visibly stained. If a towel looks worn or dirty, it should be discarded. As paying guests looking to relax, we shouldn’t feel like we’re being served with the bare minimum.

Very nice , clean and kept up

Good service

Clean and quiet.

Very clean

I liked that it was hidden a little and so close to everything.

Hot tub had no railings, making it unsafe getting in and out easily. Late opening of pool and hot tub. We were looking forward to a brief swim and soak before checking out, but couldn’t. Room clean but air conditioner very noisy, difficult to sleep with noise level.

Property is Top Shelf. Great place to stay..

The checking in was not great this particular location used to be very cleaned that was why I chose to stay in the same hotel but it not cleaned at all the bed was just making some noises kept going down to ask for toiletries.

Good place to stay

Great staff, nice hotel room could have benefited from a couch

After leaving/returning that evening no one was staffing the front desk. TV kept turning on & off Absolutely no one at the front desk the morning we left. Several people looking for mgr, no one around. Sorry we stayed

great value for a stay before our cruise

Friendly service

The AC was old and too loud

We had a nice stay. Thanks to the gentleman working at the check-ik desk on Thursday afternoon/evening. He was really helpful.

The property was very clean, the morning breakfast was wonderful, and the staff was so friendly !

I called the hotel several times in the morning to find out whether rooms have microwaves and fridges but no one answered the phone. Check in went smoothly. Found comforter soiled with food stains. Called front desk to get a new comforter but I was told there is housekeeping staff and we have to bring the comforter down to the front desk ourselves. We did that but we had to prove that we were telling truth about stains - had to show the stains before we got a new comforter. We also had to bring luggage cart back to lobby so that front desk guy doesn’t have to leave the front desk. For their defense, they did have notices in the elevators asking guests to bring the luggage carts down. Hotel was short staffed. We travel a lot but never had hotels telling guests to bring the luggage carts down or having to prove that bedding is actually soiled by carrying it to the front desk. Terrible customer service

The property was clean

The pool was clean and lobby was inviting.

Place smelled musty and moldy.

So grateful to have this experience.

We got a double queen beds, my husband and granddaughter thought they were uncomfortable. They were a bit squeaky when you tried to get out of bed in the middle of the night. The room was clean, the AC worked great. Lots of food option close by. The only down side was you had to go down to front concierge to get more towels, coffee and anything else you were needing for your room if you stayed more than one night. We would stay again, even having to do the extras. The staff is super friendly and courteous.

Close to beach

Great property!

The board walk was easy to get to. Restaurants were close and very convenient. The staff had all the answers and graciously shared their knowledge and experiences....we we're truly grateful

Check in advised that hotel staff will not enter your room during your stay so if you need towels or anything else you must visit the front desk. Advised that trash can be put in the hallway along with dirty towels. But cleaning is only for empty rooms. Had a difficult time when entering the room figuring out how to turn on the lights. There isn't wall switches but each lamp has to be turned on individually. Immediately had to go back downstairs and ask for a light bulb for the desk lamp which didn't have one. Hallway carpets are stained in various places and in some spots concrete floor is showing and carpet is gone all together. The down elevator button doesn't work on either elevator and you have to push the up button to call the elevator regardless of which direction you're going. Bathroom door doesn't lock so don't expect any privacy if you have children. Tiny shampoo, conditioner and body soap for 1x use. There is bar handsoap and a makeup remover wipe. Room is pretty clean and beds are comfy. However, one bed sounded like it was going to come crashing down with even the slightest movement. It didn't effect comfort or sleep but it was loud and a little scary. Not sure what was going on there. Nice selections on the TV. There is Netflix as well as other channels like Paramount etc T

Air Conditioner makes a rattle in room 324 it would wake us up from time to time. The tv across from the sofa we couldn’t figure out how to use it!

Terrible. Manger was a prick after there was pubes on the toilet and nastiness in the shower floor, there was also

Everything was good

There was a very large roach in the bathroom. That was a turn off and no one seemed fazed or apologized. Jist gave another room

This Galveston location provided a good one night stay. The staff was courteous and friendly. The room was cold, and provided a safe place for the night. Breakfast was provided as well. Delicious waffles to make. Would have loved some options for fresh fruit to choose from. Overall a good stay for my family, people were friendly as well.

Average breakfast, very clean hotel and very comfortable. Unfortunately sometimes rowdy guest can ruin it for everyone as you can easily hear the ruckus from above

Mold!!!! CAUTION

Did not felt welcome (staff)

I liked th

I thought the staff was friendly and everything was kept very clean. The only thing I complain about was it’s kind of hard to find the turn in for the hotel!

I've stayed at this property several times, usually for the second weekend of the Historic Homes Tour each year. I enjoy this property as it is near the seawall, it's pretty safe, quiet and the rooms are nice and clean. I highly recommend this hotel.

Good overnight stay after a long day at the water park. Conveniently located with free parking and breakfast included. Spacious room. Close to the beach , walmart and several dining options

Extraordinary bargain through Expedia. Very nice mobility friendly room.

So if you’re looking for hotels with bars this is not the one. Everything else was good clean and comfortable. Always someone in front. Would definitely book again for the comfort.

Highly recommended

Hotel was ok

Absolutely fabulous trip w all family members present. Some newbies and 2 15 mo old baby girls worked just prcectly and very comfortable sleep

Staff was kind and professional.

The staff was pleasant

Great choice for an overnight stay

It was just a terrible experience and felt like a motel 6. Will never stay there again in life …

Nice place!

False advertising of being on or near the beach. Behind Walmart store, to walk to the beach you must walk around the surrounding hotels. No direct view of the ocean which was the reason for going.

Nice stay overall

There was still trash in my room that had been left by the previous guests. Their policy is to only clean your room on the 4th day of your stay.

Great place to overnight before our cruise! We would book again! The front desk was friendly and amazing!

Hotel is clean. Walkable distance to the beach.

I can't even say I got what a I paid for because of the location it was pricey. The bed and pillows were horrible. The shower dripped head went all over the place with little pressure. Coffee in the room was bad, luckily they offered good coffee in the lobby. The cleaning crew was friendly and offered assistance out side your room but never enter your room til checkout…i liked that.

Nice, clean property, but area around the hotel is grimy and not what I'm looking for when I step out of my hotel.

It was a nice place and atmosphere was great but it was straight up moldy in there. My husband didn’t get even 1 hour of sleep. We checked out early.

Galveston is pricy, if you’re gonna hang at the beach, it good. Kind of bare bones, no amenities to speak of. No bar, restaurant. Probably best for family with kids, not so good for adults.

Had so many issues with our room from bloody ice in the freezer, door lock battery going dead and unable to fix it, mold in the shower, towel and toilet paper bars broken, ac struggling to work. Three rooms in 48 hours and just not happy with it at all.