DoubleTree by Hilton Hotel Galveston Beach

Great Location. Great view of the beach. Nothing

I would like to express my disappointment regarding my recent stay. My room had a water leak that caused water to accumulate on the floor. I reported the issue and requested a room change, but no assistance was provided. On the first day, staff only cleaned the water, but the same problem occurred again the following night. I had planned to extend my stay for an additional two days; however, due to the ongoing issue and the lack of support in resolving it, I decided to check out instead. I hope you will review this matter and take appropriate steps to improve the experience for future guests.

I was very disappointed with the lack of service and the failure to follow through on what I was promised. Based on this experience, I would not recommend staying here and will not be returning.

Location to gulf and Restaurants Elevator!!!!!

Love the room that we had

Excelente ubicación

We love this hotel we stay there every summer. The staff is very helpful. Front desk nicest people property is beautiful. Looking forward to our next stay there.

Clean. The balcony was incredible! Staff was personable and made us feel welcomed. Our bed was not as comfortable as it could have been. I felt that the mattress was too soft for a platform type bed.

I paid a premium price for this hotel. The price was very comparable to the San Louis Galveston. The San Loui was booked up so decided to try this place out. Absolutely no comparison (other than price). The room was about the size of a large closet. With terrible view and sketchy location with not much security that I was aware of. Don't spend a 5 star price for a 2 star motel.

The place was really ghetto, not clean, and unpleasant.

Exceptional

There is only 1 elevator for the entire hotel. It always took 5+min to get up or down

The location and the pool was great as always. The elevator once again was messed up. The carpet in the room was disgustingly stained. The drywall in the bathroom was separated and peeling.

Superb

We picked this hotel because it was close to everything. This made it really convenient to see the historical areas, the beach, and shops etc. There was a rental shop right next door, too! However, the elevator and carpets were pretty dirty. The hotel room balcony was great, and the room was ok, the carpets and the mattress cover under the sheets were gross. They only had regular cable on the TV, so there was no way to rent movies. The bathroom shower needed some work and the fridge smelled. The food at the restaurant was good, the drinks were strong, and free cookies are always nice. The pool was great, and I loved that you could eat in the pool at the pool bar, fun! The staff was friendly, but they could have told us a little more about the amenities available. All around, we had a good stay, and it was a reasonable price. We paid about $150 a night booking online, and a gal we were talking with at the pool said they were charging her $300 because she just booked a room that day.

Nothing Nothing

Nothing Nothing

Very good spot. The pool was very well maintained and cleaned. Front desk was very helpful.

Very good spot. The pool was very well maintained and cleaned. Front desk was very helpful.

Superb

Our room was not clean and we found bed bugs on the bed. They only have one elevator in the whole building and we also got stuck in the elevator for 30 mins before maintenance could get us out. The photos online look nothing like IRL.

It was nice

It was nice

Hotel is old but beach front location is great, staff is wonderful,

Lots of parking available. Nice grassy area for families to play and relax as well as a nice fire pit area.

Room are dirty and just nasty.

It was clean and very convenient to the beach. Just loved it. The people were friendly, very helpful

It was clean and very convenient to the beach. Just loved it. The people were friendly, very helpful

Good to stay

Good beach view

Good beach view

Pleasant

We love this hotel!!!

Good

Very good

The property is not as new or nice as it looks in the Photos online

Ridiculous they charge extra for parking. Issues with elevator clinking and stopping. Thought we were stuck..finally git it to go down. Took stairs up to 4th floor. There was another elevator but blocked off with drapes. But staff so friendly and helpful!

The room was nice and clean, but the hotel only provided housekeeping service once every three days. No complimentary breakfast was included, and the breakfast buffet cost $22.00. Free coffee was available in the lobby area. Unfortunately, I would not stay at this hotel again, as there are many other hotels in the same price range with better reviews and amenities.

Overall wonderful trip

And you need clean a little bit

Great place

Love the room we were in ocean view, and pool view, the pool was lovely a swim-up bar that was great!!!!

The hotel was clean and the location was great.

Quite Great location

A wonderful beach front hotel with great bars and restaurants

We stay here every time we visit Galveston. This time around I made a bad decision to book a hotel down the road to give it a try. It was awful! So we quickly reserved the Double Tree and left the awful hotel. That night I paid for 2 hotels but coming to this one was worth it. Double tree is exceptionally clean, great staff, and the convenience of the bar at the property as well as the delicious steakhouse nearby. I’ve learned my lesson in an expensive way, I will never test another hotel In Galveston it will always be the Double Tree.

Close to beach

Elevator and hallways were filthy. The room was mostly clean but very dated and not well maintained. I would not stay here again.

Great rooms easy access to the beach and sea wall blvd

Excellent location. Professional staff.

Cute hotel!

Pubic hair all over the bed sheets Floors in the Hallway looked like they need to be shampooed Waited 25 min for front desk clerk, wound up just going to walmart to get new sheets and blanket

Very clean Great staff

Un mal olor en las evitaciones mala cálida en hotel yo creo que lo mejor de ese hotel son personas del hotel nada especial del hotel

Initial room we were placed in had wonderful views of the seawall, however, the bed linens were soiled and there was black mold on the pillowcases, lampshades, headboard & bathroom ceiling. Staff was very amenable and promptly moved us to a different room that was clean.

Room overlooked the beach. Carpet was filthy. Drinking glasses in room were used and dirty. Paint was peeling off of bathroom door.

Everything was great.

Clean room

Nice

Yes

We had done online check-in the night before. I was given the option to select the room I wanted and the room was guaranteed to a credit card. We selected the top floor to see over the thatch-roofed bar to see the ocean. When we arrived after 14+ hours of travel, and stops at several other hotels to drop folks off, we were exhausted. We checked in at the desk and our keycard said floor 2. When I inquired, she said she had to select my room by 5pm that same day because we weren’t there. The room I had selected (518) was no longer available (even though I have a pic of the confirmation). She said there was nothing she could do. My best guess, of course, is she gave our room away because we hadn’t physically checked in yet (by 5pm…really?). I was not happy, not at all. She claimed my “pre check-in” didn’t take in the system. If that’s the case, why can I show confirmation of the room I selected? I could’ve lived with the condition of the hotel even though it was def not the “Excellent” other guests said it was. The lying, I will not tolerate. Very disappointed in this Hilton Hotel. Do not recommend, not only for character of staff, but also condition of hotel. Thanks!

Great service

Obstructed

Some of the staff were perfectly fine and helpful. Two of the front desk staff were rude. One woman never acknowledge me even when I greeted her. I requested a bottle of water and she never looked at me as she handed it to me. Another staff person was not letting ANYONE to check into their room until 4 pm even though rooms were ready. I finally went to another desk person and was immediately given a room key.

Overall was an excellent stay

Room was cute, clean, and perfect for our trip!

Dated, dirty and overpriced.

The room was fine. Breakfast was not. My child wanted a bowl of cereal. They were out of milk. They offered chocolate milk instead. In term of shuttle service to the cruise pier, the front staff offered a list of shuttle buses that were fully booked already. Not very organized. I probably won't recommend this place again.

I paid extra for an upgraded room, and an hour before check in I was told the room was no longer available. Some kind of plumbing issue. We ended up getting a different room. The hotel was not very well maintained. The breakfast buffet was not free. We figured it was included with the stay ended up paying over 50 dollars for 2 people and a simple scrambled egg breakfast. Very disappointed. We went to the onsite bar and got a couple Bloody Mary's on special happy hour pricing. Paid 18$ including a tip. The next day we ordered the same thing and paid triple the price not including a tip, and was told they mistakenly gave me the wrong price the day before. They would not work with us, and basically said it wasn't there problem!! Search before you stay!! Much better options are available if you look around.

From the moment we enter the building, the staff was friendly and courteous. The hotel room was clean and well stocked. This is definitely the go to hotel while visiting Galveston!

It’s an older property. They do offer food but it is not included in the room price. Apparently you’re supposed to get a welcome bag when you check in. We did not get one but our friends did. Just a bottle of water was over $4.

Nice pool, good location

Great location on beach.

Rooms were not very clean. The breakfast was not free. Our friends room smelled very musty not good for allergies. Pool was very dirty.

The corner balcony room with ocean view was fabulous.

First of all our room wasn’t ready when we got there then we got there and the air conditioner wasn’t working very well. The elevator was constantly broken so traveling up and down multiple stairs with heavy luggage was nearly impossible as I am handicapped. There were no options for us. It was not a great experience at all.

Clean room and super friendly staff!

Hotel is old and expensive for what it is, but staff was friendly and no issues.

Staff was nice.

Yes

For what I paid for a room it was very rundown. I’ve had better motels. The lamp was covered in rust, it was musty and mildew smelling. The shower spigot diverter was broken, I had to put my finger up inside and push it closed so I could take a shower. The handle it was broken on it. I could not lock the deadbolt on the door without using all my strength to lift it up and force it into place. It had been obviously broken into previously which left a large gap where light came through. It was extremely unsecure. The main elevator was broken. Everybody was using the service elevator, which was having issues and had to continuously be reset. The breakfast was subpar and cold. I would not recommend anybody staying here. The bar in the front was great and the view was spectacular. That was it. I am very disappointed with the experience

The property is old and needs renovating, but the staff, view, and location were perfect. Super noisy between 7AM and 12PM…we heard every conversation and suitcase going by. If you’re an early riser then you’ll be good!

The property is just a little dingy/old but it’s not too bad

Needs updating and the bad smell needs to be addressed

On the bright side, all other hotel staff were friendly, pleasant and very helpful. Breakfast buffet was plentiful and satisfactory but not worth $34 fee. Standard TV remote control super easy to navigate. Bed and pillows were like sleeping on clouds and sheets buttery soft.

Kinda ruined down. Extremely slow elevator but the staff worked extremely hard to help you.

Basically a Super8 on the beach (across the street) with a swim up bar. Everything else was meh. Torn dingy lamps, broken baseboards and such. Not Hilton standards by any means.

The elevator was not working the entire week. Staff kept telling us "tomorrow" when in fact other staff said it would be the following week. The room door was damaged and you could see into the room. The shower leaked continuously and there was no shower curtain. When I told the front desk, they handed me one. Very poorly maintained hotel. And be honest - don't lie to people about the elevator not getting fixed for awhile.

Hotel and staff were wonderful, the only reason I didn’t give full stars is because the elevator was broken

Clean room. Balcony with sea view. Friendly staff. Breakfast included.

Great place to stay before your cruise.

Just average

Room was terrible..no elevators..safe broken...staff in restaurant not pleasant will not stay again will not recommend

Elevator wasn’t working

Booked for 2 nights...no elevator..and on 5th floor...i stayied in 2 different rooms...and second room bathroom had hair in bathroom..toilet seat was left up..like it was used...will not stay again

Yes the only problem was the elevator was not working

Staying at the Double Tree was the best decision I made when staying in Galveston. Emmanuel was very nice and helpful. I will stay here again whenever I come back.

Great viewpoint

nice hotel

Beautiful view

Enjoyed the view of the beach. It was nice having the beach within walking distance. The room was spacious and clean. The only issue was it would take several tries to open our room with the key card. I informed the staff when checking out that they may need to have someone checjk the lock.

Cookies were not available in the late evening ok but not even at checkout. Best thing were staff and view but not worth 283 bucks

Nice room with balcony overlooking Gulf. Really great service & parking. No complaints.

The front desk girl was phenomenal

The location was perfect — right across from the beach and close to restaurants and attractions. The pool area was clean and relaxing, with plenty of seating and a great view of the ocean. My only minor note is that the restaurant service could have been a bit faster during peak hours, but the food was still enjoyable. Overall, it was a great experience, and I’d definitely stay here again for a weekend getaway.

Staff was warm and friendly. However, the overall look and feel of the inside of the hotel feels a bit less than I would expect from the DoubleTree brand. The location is good as I was attending the Lone Star Rally and the hotel is just a few blocks from the Beach Central stage.

Encantó solamente nose porque el hotel cobra el parqueo , siempre me quedo en varios hoteles y nunca tengo que pagar el propio parqueadero del hotel. Sobre la Habitación muy buena y cómoda el restaurante también me gustó la atención muy buena.

The room was in good condo condition. The staff was friendly and accommodating

It's ok, something looks old. Maid svc is excellent. Commode is loose.

old lazy service too far down seawall not worth the cost

The hotel just didn't feel clean and definitely not a $200 a night room.

The staff was amazing. I arrived after an early flight so my room wasn’t ready. When my room was ready the front desk clerk found me at the beach bar. 😁. On top on that I got a room upgrade with a balcony beach side. ⭐️⭐️⭐️⭐️⭐️

Quiet but needs udating

Room smelled musty

And floor. The room felt damp/musty The room next to us was so noisey we couldn’t sleep

This hotel was steps away from the Seawall. Good food available for breakfast. Rooms had great beds and maids came every day to check for maid service. Will vacation here again.

Yes! Everything met my expectations!

Clean room, very nice staff

Fire pit and the pool

We are locals and this is one of our favorites! We had the best time! The pool is huge, service is top notch,& the hotel is always clean. The location is next to the beach with lots of restaurant options within walking distance.

The staff was was very welcoming and down to earth. The facilities were immaculate. I’ve stayed at this location a few times and have always been happy.

The staff were fantastic but for 80% of the time the elevator did not work.

Elderly and handicapped unable get to or from rooms

The elevator was a little sketchy at times, apparently the main guest elevator wasn’t working so we were using the staff elevator during our stay. Great location, close to restaurants. I would definitely stay here again and recommend to other.

Great customer service

The rooms are nice, the elevator is terrible, no continental breakfast or microwave in the rooms. Wasn't worth the cost.

Our stay was great. Close to everything. The hotel was clean and the staff was friendly. Will definitely stay here again.

It was a great stay and beautiful view of the beach and everything around . Will definitely come back

The location was great. The staff was very friendly. The only problem was the only had one elevator that took a little while to get up and down to your room. I would stay at this property again.

We took a friend of 20 year friendship who was starting her chemo on that day and she just didn’t want to be at her home.when we arrived the Hotel entrance and halls had a heavy musty wet smell.only 1 elevator working for all the people in the Hotel. In room #204 the A/C unit had heavy wet mold all on top of the unit . The beds were very lumpy.we had to get our friend some breakfast outside of the Hotel, along with other people that walked by breakfast buffet as I watched them all turn around and leave.we were trying to make our friend have a special day.and it didn't happen !

Thank you

Staff was very friendly and welcoming .the hotel was very close to a lot of main attractions and restaurants in Galveston.

Inside hotel was dirty, only one elevator working and very slow. I would never stay there again. Seen a roach at entrance of restaurant.

Great staff! Welcoming, friendly, helpful and professional!

Excellent service but needed a little bit of cleaning update

Loved the pool, pool bar, perfect location, gorgeous views from 5th floor balcony, good food & services!

The property is across the street from the beach but the area around is really run-down. The rooms need to be renovated, beds need new mattresses, 3rd floor smelled like cigarettes, pool never had clean towels, and there is only one elevator. We waited a long time in a elevator line to get to our room. Friendly staff but property feels dingy.

Bathroom needs serious overhaul/update. Shower handle broken and mould around tub. Hair conditioner dispenser broken. Linen and bed comfortable. Good breakfast. Helpful staff.

Friendly staff. Doorway of room smelled like urine and large wad of hair found on side of bed.

Clean and great staff

Lots of space, 2 doubles and a fold out couch.

It ws great . Right on the water , Room was clean , easy parking . Pool with swim up bar.

Nasty and uncomfortable

Dirty. Bad smell. Unsafe door. Bad bar service. Bad lobby. Slow elevator. Crowded in all areas.

Overall, the state was OK, however, we waited three hours for our room assignment, which was done one week prior to arrival. We had to wait one hour after official check in for a room that should have been done and completed one hour before our official check-in custodial did a very poor job, in my opinion of prioritizing and getting our room available and ready by the 4 PM online website check in time we were provided some incentives to offset that inconvenience, but custodial staff was seen talking in socializing in the hallways and then janitorial carts, not moving from one room for over one and 1/2 hours on the fifth floor.

Pool and pool bar very nice. Carpet in hallways made it difficult to roll suitcases. Bedside lamp shades dirty.

GREAT HOTEL AND DINING

Bed was uncomfortable. Also, one of the two elevators was broke so it caused a backup waiting for the elevator. Staff had to use the only working elevator.

The room was in bad condition we had water leaking from the roof the blankets where dorty there was mold behind the side table which we didn't see till we where living but the service was good location was good too

This was a decent hotel for its location and our family of 5. Kids are 13,10 and 4 and I would take them back again. Food and Things to do well within walking distances. Overall a great spot. The pool was NICE!

The pictures make the property 10 times better than what it actually is. The property also had a terrible odor the whole time I was there. Worst thing about this hotel is the fact they have one elevator. There were so many times I was waiting in literal lines to get on the elevator. The pool was nice but aside from that I wouldn’t ever stay here again.

Great view from our room staff was very accommodating. hotel location was perfect for all our dining needs. will definitely be back !

Room was not ready when we arrived, but staff made sure we knew we could enjoy the guest-only pool until it was. Very friendly & helpful staff. Only issue…the guest elevator was out of service. All guest used the small service elevator and the wait was long at times.

Very accommodating.

The pool area and staff were very nice.

Cramped , staff looks poorly dressed, too busy almost claustrophobic, barely passing a motel grade, overrated

Great saff

First i want to say that the employees at this hotel are exceptional. Every person we encountered was very friendly, welcoming, and had a smile on their face. They truly make the stay enjoyable. The location is conveniently located across the beach, plus within walking distance of shopping and dining. One thing worth noting as our only complaint is the elevator. It was actually a running joke of visitors because each time we needed to use it, there were always others waiting as well. It seemed to be the only functioning elevator so it took awhile to be able to use it. We gave up waiting a couple times and used the stairs.

Great!!!

We love this hotel and stay here every year we visit. Hotel staff is great and the pool is amazing.

Good location, hotel bit old & tired

This day was amazing there was no complaints, customer service at the front desk was great, the rooms was clean, the pool and the view was amazing. We will definitely be back.

Staff was super nice and helpful! Great distance to beach and pier.

I check in at 10:00 pm and I found someone in there from management fixing a broken wall drying wall paint with a aire unit .and all my towels were wet..other then that cleaning lady was very helpful and nice person…

Close to sea wall and had pool bar/food

Our room was filthy, there was food & broken glasses underneath the edge of our bed with an inch of dust on it so it had clearly been there a while, we found it when we dropped the remote. One of elevators weren’t working so everyone was limited to one that took a long while to get anywhere. The pool & bar were nice but that’s about all I recommend from this place.

The lobby smelled bad, the room on the 3rd floor smelled like mold. Waited for another room, the room on the 5th floor had a bad smell to it as well and there were crumbs in the sheets, the room was not cleaned properly. I received a free drink pass for all the trouble, had a hard time at the bar, they didn’t want to honor it, I was forced to go back and get the manager then go back outside to the bar so I could hear them arguing about it, finally got my drink went to the pool and the pool looked dirty. I stayed at the Hilton resort off seawall blvd the first night of my trip with absolutely no problems, I packed all my stuff back in the truck and went back to the Hilton resort $300 dollars later. Horrible experience.

Average hotel on the seawall. Pictures made it look more grand than in person. I am not a fan of carpet in hotels. Also not enough towels. Other than that, staff was very nice & Accommodating

The hotel staffs was friendly, however the room is below a

The bed was SO comfortable!! The only reason i gave 4 stars, due to the slow elevator and the room smelled funny.

The kid that checked us in was great. The downfall was one elevator & it was SLOW. It seems to be an older hotel but it was still very decent.

This is not on par with other Hilton DoubleTree hotels that I have stayed in. The property and rooms are not well maintained. It looks like it has been neglected.

A great hotel, across ftom beach, great pool, food and dtinks good. Super friendly staff. No complaints

The service was phenomenal! Location was excellent as well. A little dated, and could use some updating, but clean and very accomodating. The pool and swim up bar were excellent. We would definitely stay here again, and recommend to others.

Great weekend stay, along w great staff.

Enjoyed the swim up bar. But the hotel in general was a little outdated.

Dirty & old

Great and friendly people. Definitely great at taking care of customers

Location, location, location, easy to walk to the beach, close to pleasure pier and restaurants

The hotel staff was wonderful. Super helpful, charming and sweet. Very attentive to your every need. The hotel, itself, needs updating, room felt damp from the air-conditioning unit. The AC was cold concidering the temps outside. The pool is lovely, the swim up bar was nice and the food there at the bar was excellent with big servings. Location was great, close but not excactly in the center. Easy to get to everything.

They lost one of our reservations. They had only one small working elevator. Most of the staff were very friendly and helpful, with exception of one waiter. Access to beach was nice. Rooms were nice and cold but a little worn.

Nice staff

The pool was dirty someone threw up I did notify staff they just looked at it didn't try to have it cleaned up. The breakfast was outstanding the staff was very nice and attentive

Amazing place and location! The employees were all nice and friendly. Will definitely stay there again!

The shower did not work in the room.

had an amazing time the view was great!! enjoyed being able to spend time at the pools swim up bar and be seconds away from the beach.

Had a great time, staff was professional

Horrible place to stay, rooms are dirty, stink and they need to be gutted out and redone. The pool is the onlly area that is nice.

The room is pretty depressing. The only beauty is the beach front view and the pool. The staff was amazing.

Had a great stay, great view!

The property is very outdated and has an odor. A/c and location were great!

Great service comfort and clean rooms. One elevator made it long wait to get to your room.

Our first night went swimming they have a bar at the pool could not get a drink for nothing, other then that it was beautiful,

Enjoyed the stay!!

Clean and comfortable with a very friendly staff. Second time to Galveston and we’ve stayed here both times. Great location on the seawall.

It seemed run down. Needs a refresher

Needs a little updating. The elevator is super slow. Outdoor pool and bar is great. Staff is super friendly and welcoming. Overall, we had a very nice time!

We just got married and wanted to extend our honeymoon by one more day, and we found an amazing room available at the DoubleTree on Expedia...or so we thought. To start, we did not get the room we booked on Expedia (1 king, corner balcony). We were told that the room we reserved was "flooded by the guest in there the night before". The front desk offered us another room, which was significantly cheaper and when we brought this to their attention they said "well, that's what happens when you book through a 3rd party" and then tossed us some complementary cookies we would have gotten anyways. Upon entering the room, the carpet was ripped up and the bathroom was not clean. I reached out to Expedia about the issue and they said they could cancel our booking and a refund would be at the discretion of the hotel management. We didn't want to have to fight as we were tired and just wanted to rest so we chocked it up to lesson learned. Only 1 elevator was in operation and according to other guests, that's been the situation for years. Finally, about 45 minutes before checkout, someone came knocking on our door asking if we were checking out. I have never had that happen at a hotel before and we felt very rushed to get out (nevermind that it was POURING rain outside so all of our stuff got wet because we were just trying to get out of there). Do yourself a favor and find another place to stay other than here - I wish we had.

The bathroom was not cleaned well

I like that the pool was 4ft all around that there was not a deep part.

If you decide to come to this location. Dont let the picture fool you like it did me, its not, backyard on the sand! Theres a main street that separate it from the beach and a massive drop with very large stairs to carry stuff down or a little bit of a walk to a big hill to go down. The only reseaon I booked it was because i thought it was sand access but its not. And in the hallway there is a very bad odor and it over powers everything, maybe some bleach!

Room was spacious and clean. Staff courteous and friendly.

We paid for a room with balcony. We were given a room on the first floor that had a window and the view was the pool not the gulf. The receptionists said that is what happens when you book through a third party like Expedia. Nothing they could do and and our stay was not like we expected. Will not be booking through Expedia again.

Don’t recommend

We arrived on Sunday the first and we left on Thursday, 5th of June we were greeted by a lady that was absolutely amazing kind interacted with my granddaughter. The staff was amazing from the top to the bottom from the bottom to the top. I have nothing but amazing things to say about this property. I’ve stayed there a few times before I love it. Well, kept nice rooms. Clean the properties beautiful. I definitely will be going back.

Room was clean and tidy.

Wet floor so asked staff to change room but the staff refused. Next day, they changed the room reluctantly. Bad smell and dirty room. I think payment for first day should be refunded.

From checking in to checkout, the staff was knowledgeable, helpful and friendly. They were incredible. Great location and great views of the Gulf.

It’s not really a clean property, and the only elevator they have took like 30 minutes to get in because it gets so packed. Staff are not that polite, they look like they’re not in the mood to be at work

Location

Great property.

Was not worth the rate they charge. Needs update

Staff not accommodating on a 30 minute late check out request!

The hotel was super good, perfect location on seawall Blvd , very close to the pleasure of pier. We stayed in a room with a balcony and the view was mind blowing. The staff was very pleasant and courteous especially Emmanuel and Hope.

The staff were friendly and its right off the beach

Staff was friendly, the room was clean. The location is great. The bar connected to pool was really neat. The drinks were not the best and over priced. The hotel only had one elevator so the wait time was very long. Over all, I would stay here again and recommend to others.

Service was great

The staff were nice and friendly. This hotel was walking distance from the pier. I would recommend and will definitely come back.

The AC had a strange sound to it but it cooled very well and the sound didn’t bother us after we went to sleep. Loved the balcony. The check in and check out staff were so friendly and pleasant to deal with. The food at the Longboard Pool Bar was good with an excellent beach viewi. We had a good stay and would stay again.