Best Western Plus Seawall Inn & Suites By The Beach

The inside of the hotel was really clean. The outside could have used a once over but not terrible. The room was clean. Our toilet did overflow but it was taken care of. It is a bit strange that the coffee maker and ice/cups are in the bathroom. Especially with how much room the actual room has. We didn’t use either item as they were not needed for our stay but I wouldn’t either for that reason.

We were there for my kids softball tournament that weekend. They seemed really comfortable and were able to relax to the fullest. Really clean and tidy and staff was really nice and polite. Also the hot breakfast in the morning was great as well. No complaints here.

Exceptional

Very good

Overnight the air conditioner caused condensation in the room and there was a film of water on EVERYTHING in the room, including the floor that caused it to be extremely slippery.

We liked being close to everything. The room was clean and nice.

Clean Room and nice people

Nice for one night stay. We did see drug paraphernalia not far from the door sooooo we stopped just to sleep and get on a cruise ship the next morning

!

Very good

The location was amazing for the places we needed to go. The staff was great, very kind and helpful. It had a mildew smell in the hotel hallways and rooms.

Good

the receptionist was very nice

The best hotel the treatment the cleaniness the fresh breakfast clean pool There's nothing to not like it's great hotel

the receptionist was very nice

Great location not to far from the cruise terminals free parking

Great location not to far from the cruise terminals free parking

Exceptional

Breakfast was decent Chair was wet, no blackout curtains, water did not drain in the bathtub

Breakfast was decent Chair was wet, no blackout curtains, water did not drain in the bathtub

It is an older hotel that definitely should be updated. The floors and bathroom had old stains. The laundry facility smelled moldy as we walked past it to get to our room.

Breakfast tasted good. The staff was friendly. The price was good. There was adequate parking. It is an older hotel that definitely should be updated. The floors and bathroom had old stains. The laundry facility smelled moldy as we walked past it to get to our room.

Clean and convenient Nothing

Excellent staff! Very helpful. Can't think of anything.

Price and proximity to port Far from everything else

Staff was very friendly only real complaint is the parking lot is too small and it gets very crowded the later it gets in the day

It was close to the ports

Wonderful front deck staff made us feel like family ! Good hot breakfast! Love this place 😁

We enjoyed our stay and the breakfast was a nice touch. The extended parking for cruise travelers was a nice addition. Will be staying again.

Very nice

Renae was excellent with checking in & helpfull suggestions. Very good breakfast. Nice room.

Outdoor pool area was quite nice, if a bit small

The Knight staff Customer Service worker she was so delightful and so informative and provided us such great information. We will be coming back.

Elizabeth was amazing!! Very helpful and knowledgeable about the area!!

Muy buen hotel en general.

Excellent customer service.

The staff and management were friendly and welcoming. We will definitely stay here again.

Everyone was very friendly. Great service

I booked a surprise trip for my partners birthday from April16th-April20th. I booked a specific suite. I had been in communication with the staff/property well in advance letting them know how important this trip was. When we arrived we were placed in a room that I did not book. I immediately went back to the lobby and informed staff that there was a mistake and we were in wrong room. Staff reported they would reach out to manager but in the meantime there was not anything they could do…fast forward management never came to us. I seemed him out Saturday and was initially told he was unaware of the situation. I told him I knew he was aware because staff (multiple staff members) assured me they made him aware via phone,message and protocol book. The manager, Bijal was very dismissive telling me because I booked through third party there was nothing he could do. I told him that was unacceptable he then said he could change the room . Meanwhile the trip was half way over. We were placed in the room I payed for Saturday 2pm. When we checked out Monday he gave us two waters while making reference to us not having to pay so much at the gas station for them and no solution in sight for the actual issue of being placed in the wrong room for half the trip. I’m very disappointed with our experience here to say the least.

It was a good place to stay before our cruise.

Very clean and wonderful breakfast

There was not enough parking. The rooms and entire property needs refreshing.

Our one night stay was great. Only issue was the parking. Carpet needs replacing.

There was no parking when it was time to check in.

The breakfast was fresh and the staff were pleasant. I had an issue with the kids upstairs but the front desk dealt with it promptly.

Bed / pillows were comfortable Breakfast was basic but fine Parking lot had zero parking due to the number of guests. I parked in a fire zone. Front desk was not manned. 2 vagrants entered the lobby for coffee.

Clean room, cold a/c polite staff. Busy hotel, small, close to beach no views or balconies. This is a very noisy hotel with people coming and going, loud jumping kids, laundry room on 2nd floor constant flow. Close to cruise harbor so prepare accordingly

Staff was very good. Very limited parking. Cleanliness was acceptable but good have been better

Clean. Easy. Friendly

busy night for parking

smelled and the walls were very thin could hear the person snoring

Great friendly staff!

I expected better from a Best Western. The evening front desk was friendly and tried to help. Our TV did not work. The front desk lady gave us a different remote and turned it off and on. She said to wait 7 minutes and it would work. It did not. We were already in PJ's so just went to bed. I like to watch TV before I sleep and in the morning to watch the weather especially on a trip. I said something at the front desk the next day but no offer of adjustment was given. There was a quarter inch gap between the door and the door frame letting light and noise in. I thought the price was high and not a good value for our experience. Will never stay here again. There are too many other choices. The hotel was rated 8.6 and was a Best Western so I thought it would be OK. The room was clean. The breakfast OK. If you walk to Russo's pizza from the hotel, the sidewalk ends before you get there and you have to walk across a busy divided intersection So not very walkable.

Out door Pool looks inviting Staffs was very helpful and friedly Breakfast was good and enough I appreciated the 24 hours coffee ,yogurt and cereal was available on the main lobby

Nice stay before our cruise.

The room was very clean. Staff super nice!

Our go to place in Galveston! Love the staff. Very Decent location. Quiet and safe. Clean and comfortable.

Very clean and front desk attendant was so friendly and helpful!

Great location!

Description of the room was completely wrong. Romantic idea ruined. Worst night sleep woke up with back pain as if I slept on a cot. Definitely not worth the price paid. Everything was still a drive away.

My low rating is due to the infrastructure. Our room had considerable frayed carpet, chipped and broken tile in the bathroom.it needs a new facelift. We wouldn’t stay there again. Wrequested adjoining rooms Aldo we requested needs a lot of TLC

The hotel is in need of repair. The staff, while friendly, was also kind of a mess. The cable tv wouldn’t work. Called the front desk multiple times, no response. Went to the front desk and the attendant came to the room. She spent at least thirty minutes trying to fix it. Finally, maintenance was called. That debacle lasted at least another hour. He would leave the room to go to others, then freely walk back into the room. No knock, just came and went. Was given the option to change rooms and we accepted. The room key was to be delivered. Waited another thirty minutes and no show. Went back to the front desk to finally get a key. The entire issue was more than two hours, which to me, was unacceptable. Again, staff was kind but extremely disorganized and for the price, room was subpar.

The carpet is awful and there are piles of “whatever” under the carpet causing walking to be unsafe.The television was not working most of our stay… we were very disappointed.

Hotel had some maintenance issues. Roof fell into shower area. Service was good.

Room was clean, staff was nice but not enough help

The lobby was nice, the breakfast was good and the staff was friendly. Our room, however, was quite a different story. It had a horrible smell, the carpet was old and grimy, and the bathroom was in dire need of upgrading. They offer free cruise parking, but I am sure I could have stayed in a nicer place and paid for parking for less than I paid for my room for one night. Additionally, there are cars everywhere on Saturday nights, which made me wonder what would happen in an emergency. There was nowhere for emergency vehicles to park. I will not stay here again.

Over priced but room was comfortable and location was convenient. Breakfast was good but not as many hot options as a Holiday Inn Express.

Staff was nice the room was older but everything worked and was clean

Clean room and good facilities

Why and how is this hotel rated so high on Expedia?? It's a dump. I am embarrassed I booked here and had to apologize to my family multiple times for taking the Expedia reviews seriously. Firstly, they allow long term cruise parking so there is no parking for guests; we had to park on the Seawall which is not the hotel parking lot. The interior was run down. This place needs a major renovation. The entire gym was closed. The walls were so thin that we heard the conversations of the guests next door and heavy footsteps and loud noises from upstairs literally all night. The noisiest hotel I have ever stayed at. The refrigerator didn't work. The furniture was chipped and cracked. The "pull out sofa" mattress was no longer a mattress, just springs. Awful. The most bizarre thing was the floor underneath the carpet in the room; there are weird huge bumps in the flooring underneath the carpet. It's like walking in a funhouse. The only positive thing about our stay was the front desk manager Renee; she was kind and helpful and cheerful.

The staff were amazing

Clean, close and affordable

Dirty and run down

The place was very clean and nice right on seawall! Them offering cruise parking was a plus! It is first come first serve though so if you are planning to use them for cruise parking I would recommend getting there sooner! But the staff was very nice and answered any questions we had! Definitely will be staying here again!

Parking is terrible. Not even close to having enough parking space for full occupancy

Parking is a TOTAL NIGHTMARE. will not stay here again.

The check-in woman was exceptional. Very professional and proficient

I cannot control a flight getting cancelled or a shuttle dropping me off at the wrong Best Western, but then trying to cancel OH NO you can’t have a refund. Expedia needs to help customers and not allow the Hotels to dictate there policies

The staff was great and very knowledgeable about Galveston. The room was clean and tidy. They were repainting near our room, but Liz let us know we could change rooms if it became an issue, which was very accommodating. We would definitely stay here again.

Nice staff and a great breakfast.

Pool was cloudy. Elevator to 3rd floor would not operate, TV did not work (pixilated) WiFi did not work, no coffee pot as advertised, no washcloths, no bar in toilet paper holder, desk clerk had limited understanding of English and had an accent so strong he was unintelligible.

Clean, spacious room. BUT the walls are PAPER thin!! This is not the property for a restful night. You could hear every word (and deed) from the hallway, front office and your neighbors. Best part is it's less than two miles from the cruise port terminals, and offers free parking for 7-day cruisers. Free continental breakfast. Comfortable bed. Great A/C.

The carpet was disgusting. Made the room feel gross

yes

Yes

A print out of the amenities would be helpful. Breakfast time, laundry, office etc..

Yes

Before booking, I called the hotel four times to confirm one simple question: could I book one night and park my car for 7 days while going on a cruise? Each time, the receptionist confirmed yes — book one night, sign a waiver, and park. I did exactly that. I arrived, signed the waiver, and was told I could park anywhere. After leaving the property, the owner called me and immediately began yelling, using profanity, and threatening to tow my car and call the police unless I returned and physically stayed the night — something that was never communicated before. When I asked why it mattered, he said I “didn’t understand sh…t,” the told me not to return to the property, and said a towing company had already been called. Fearing for my safety, I sent my husband to retrieve the car. The owner then followed him, cursed at him, and attempted to provoke a physical confrontation and told him “to go back to his country!” This was not a misunderstanding — it was a discrimination, intimidation and harassment. I have proof of my calls and followed all instructions given. No guest should ever feel threatened by a hotel owner. This place showed zero professionalism or basic decency.

Great price too!

Great spot to stay thats close to everything. Parking can get a little hectic. Most likely because of people leaving their cars to go on the cruise ship. I heard. If you stay one night, your car can stay for free for up to 7 days.

Great

Ok

Clean room and friendly staff.

Clean very nice and the people were very nice.

The room stank.

Front desk lady was great ! Clean rooms. Nice hotel.

Staff were terrific especially Elizabeth she was wonderful so nice.

Quiet great staff

Rene at the front desk was so helpful and friendly. Parking is beyond a challenge and once you get a spot don’t leave! Breakfast was warm and good choices. Would recommend to anyone with a family member in UTMB for a good place to stay.

Great

The staff were very beautiful women who helped me tremendously throughout my stay! The hotel is very lucky to have these women as their employees!

Very clean and relaxing

Room was super clean, friendly staff, very good parking and good breakfast

Clean room and staff help accommodate us with parking.

Clean room and bathroom, good breakfast but the paint smell was bad, cant use card to purchase snacks cash only parking was limited

Very old, carpet looked very dirty and worn

Elizabeth was great!

I loved it

Staff was super helpful and it was very clean! I loved that we could check in at late hours (we drove in at about 12:30am) and we were able to leave our car there while on a cruise.

The pre cool to meet our attival

Staff

Only stayed one night. If I were to have stayed longer would have picked another place.

The staff tried to be helpful but, they were never at the desk because they were attending to the cruise passengers. Would not stay here again.

We only stay 1 night ( pre-cruise) and it was fine. Staff were very nice and informative. The hotel itself needs updating but clean.

Check in was smoothe and staff nice

Had a great stay, room was very spacious, clean, would definitely come back. 👌

The front office staff was very pleasant and the facility was clean, room very comfortable. I would certainly stay there again!

My only positive was the front desk staff, they were friendly and tried to fix my issue. My room had a musty damp smell and there was mold on the curtains. My biggest issue with my room was the shower. The shower handle was broken, it just spun around and around and I think this is the reason it wasn’t producing hot water. I was there for 3 nights and for 3 nights I took cold to luke warm showers. The sink however did have hot water so I started using a cup of hot water from the sink to shower. The breakfast had spots for yogurt, but no yogurt, they had eggs and sausage but only pork options so I had to pass on that as well.

Great customer service

Staff was so helpful

Enjoyed the breakfast but would be great if they had more than 1 waffle iron. Myself and several other people had to stand in line while another person made 5 waffles with total disregard to anyone else waiting on waffles.

We checked in late night and the front desk clerk was welcoming. It is only a few minutes from the cruise port. This is our second time staying and will stay again. Love that they have cruise parking.

We only stayed 1night we were going on a cruise the next day . Rooms need updating but for I night and compared to hotel prices in the area it was bearable.

Friendly helpful front desk. Good hot breakfast.

We arrived early on Friday. There was plenty of parking. We left for dinner and upon return (cruise ship passengers had arrived for their trip the next morning), and there was not one parking place left) even in the fire lane, or street sidewalk. Cars were parked every inch around the property in areas that were illegal places to park. This was Friday night, same cars continued to be left in those spaces until we left Sunday. It would seem Best Western had rented those parking places to the cruise passengers for the week they traveled. It left the guests at Best Western with no parking places. Except to park illegally. Which we were forced to do. This should not be acceptable, as it reflects badly on your national brand of a great hotel chain.

The room was amazing. Clean smelled fantastic. Housekeeping was awesome.

Excellent

I was put in a handicap room, the bathroom flooded after you showered.

Easy road access

My husband stayed and said it was a good place to stay!

your check in clerk wonderful service

The room smelled like mold covered in scent. They did offer to move us but the other room was no better. Both my husband and I felt sick all night long.

Friendly people. Clean

Definitely would stay there again

The building is a little old, and the floors are weird but it was a great stay overall! The staff was wonderful, and the breakfast was great!

It was very clean

Our ac did not work

Great spot to stay before our cruise! Nice place clean rooms

Water only available for a purpose. Staff was very nice.

From the time we stepped through the doors, we were greeted with kindness. We had issues with a lamp and it was replaced in a timely manner. Renee was our counter help and she was excellent

Everything’s fine!

Staff were very helpful

We didn't have breakfast on-site as we running late to our commitment; nonetheless, it's a great hotel.

Check in clerk was very friendly and helpful. We were allowed to park our car there for 5 nights while on a cruise.

Ease of the front desk help un the morning to afternoon was good. Evening not so much, disgusting the tub wouldnt drain fast enough while showering and standing in 2 in of water. The rebrand and remodel may be in the right direction, however not there yet. Still a 2 star at best

Great stay we will be back!

My family’s stay was amazing the staff and hotel were great

…

We had a drunk man open our door with his key the first night and tried to enter the room. It was very late and we heard him trying to gain entry to other rooms as well. The door bar was in position however so he was unable to access completely thank goodness. I alerted the front desk who re-keyed our room keys. Crisis averted!! : ) The pool was amazing and parking was the best I've even encountered at a hotel. We will stay again!

The cleanliness and comfort of this hotel is superior to several hotels I've visited in the area in the past few years. The one complaint I have is the outdated elevator, which I found too small.

I stayed overnight on a Sunday to Monday at Best Western with ny husband. First thing I noticed when walking in to check in was how fresh and clean the hotel smelled. The room itself was a good size for 2 adults. The tv had direct tv with a guide which was nice. Make sure the showerhead is pointed down toward the tub because I didnt adjust it and water went out of the shower and puddled onto the floor and reached the door. It was a good value and in a quiet part of Galveston. Would stay again in the future.

The staff was really nice. The hotel was very clean. The breakfast was great!

Staff very friendly. Hotel kind of older and needs some maintenance.

Upon arrival noticed chewed gum on the sheets. Mold and dirt on the curtains and lamp shades. Bathroom had quite a bit of mold in the shower. It was noisy. The rooms have no sound barrier. You could hear people talking and walking in the hallway and sounded if they were in the room. For almost $300 for one night I expected more.

Clean, comfortable, good breakfast friendly staff

It’s very convenient to where we needed to be, good hot breakfast, easy check in and out and very clean.

2 day stay. The hotel is run down in spots but it is galveston and the beach, you have to expect some of these things. bed was a little uncomfortable. Housekeeping was wonderful. Breakfast was wonderful. I felt safe at the hotel.

.

The hotel was clean; rooms were large with refrigerator and microwave; breakfast was typical of most similar chains. Outdoor pool area was spacious with nice pool. Front desk staff were not friendly.

Nice rooms and is conveniently located within walking distance of the beach

Breakfast could be a bit better

The staff were AMAZING and welcoming!! Very clean facility, easy parking, and the breakfast was great.

6/10 great front desk staff no full size mirror.

Noisy, no pets, but some one had a dog. We book in Expedia they gives us the worst room in the hotel.

Property was very nice and clean.

Nice and clean

Yeah

The hotel is an excellent location to downtown Galveston and the seawall It is not too far from the Port of Galveston. The hotel allows guests that are going on a cruise to leave their car on the property for the duration of the cruise at no extra cost. You save money by not parking down by the port. There are inexpensive options for getting a ride to the port.

no balcony and doesn't look out over the water... the handicap bathroom needed a no curb shower rather than a tub... very difficult for handicap person to navigate.

The lady at the front desk was very helpful and attentive.

The young lady at checkin was excellent!

Always a smiling face at the counter. Every employee was accommodating.

Decent but not great

Staff member Elizabeth was great! Check in was fast & easy. She greeted us as soon as we walked in! Made our stay very welcoming. Will definitely be booking there again!

Easy access to the beach

Clean and friendly

Nice and clean

Nice clean property. Good ac. Friendly staff.

Hotel stay was okay for a short trip.

Close to the beach. Clean and comfortable beds.

Good location, right across the highway from the seawall. And convenient to the ferry and downtown. We were able to look out the window of our room and see the ocean. Also, the entire property was clean and up to date, comfy bed, great pool, good breakfast with eggs, sausages, waffles, breads, cereals, etc. I would definitely stay there again!

Mold, smell of septic tank and ring of the bathmat in the bathroom. Elevator smelled of smoke.

The property is very modern and clean. The staff was phenomenal. The only issue we had with the room was that it is on the dark side with not enough lighting especially in the bathroom. One mirror with dim lighting around it was all that was provided in the bathroom. Almost impossible to do hair/makeup anywhere in the room. Ended up having to open the curtains and use a tiny mirror over the desk for that. There was a problem with the people overhead being really loud. One call to the front desk and it was handled quickly.

I like it by the seawall, and it’s just a drive with a few restaurants we could go to

Had no issues with my stay it was well

Decent, a bit dated, especially unattractive from the outside. Close to the cruise port.

The room was nice and very clean. This was a one night trip, but would definitely stay there again for a longer stay. The breakfast was good with good fruit options.

We enjoyed our suite, thought the tub was opened to the room but it was still big enough for two and we enjoyed the peacefulness of it all. Next time we would do the third floor to have a better view of the ocean. Staff was friendly and hotel was clean they take pride in their jobs and that shines through.

Close to the beach.

The lady at the front desk was very nice. The room was very clean and smelled good. The bed was very comfortable. The bathroom was clean and accessible for me and my wheelchair. I would definitely stay there again.

Good stay

This Hotel is close to water but not on the water, view of water is blocked so you have to walk or drive to see the ocean.

Customers appear like me The location meets my needs New mattresses needed Noise levels ok Pool very nice need one similar

Great place to stay.

It was easy check in and out. Elizabeth at the desk, hands down best ever! She needs a raise! Love her to pieces!

The lady working the front desk on 06/02 is absolutely amazing. She was so helpful in figuring out my reservation issue. She took her time and didn’t rush through it. Promote her!

Could NOT check in until 1 hour after the scheduled check in time !

It was amazing

We were here to have a place near the hospital so our needs were different than vacationers. Location was excellent, included breakfast ok although overcrowded on holiday. Room maintenance was

A great weekend getaway

Beds were comfy! Clean rooms and great breakfast!

No ocean view even for ocean view room

Property clean and quiet. Breakfast was so so. Found I could pay a cheaper price at hotel. We paid $129.00 plus fees and they quoted someone at desk a rate of $85.00 a night.

Property was conveniently located for our trip to the island.

Clean, comfortable, efficient, and quiet. The staff was friendly and helpful. No frills, but all the essentials were done perfectly, and the property is well maintained.

We had an “ocean view” and could barely see the ocean for all the buildings. And what ocean we could see was far away. Don’t waste money on an ocean view upgrade, you’ll be disappointed

The room smelled like insect repellent. The furniture is all chipped the carpet is old and dirty. The pool is great.

Hotel rooms seem a little rundown but otherwise it’s quiet and the staff are wonderful. The rates are also

Elevator wa out...we were on the third floor..not close to the beach the area to get to the beach was basically wooded or a lot of grass. Cans wa 4 dollars for dollar tree packs and no close restaurant or shopping. Ubers were expensive. Only like breakfast. Room was clean bathroom small

Too noisy and could not sleep.

Very nice comforting place.

The front desk person was really friendly and nice. She made getting to the room easy. Everything was great except the center lamp did not work and a few humps and bumps under the carpet.

Good property

The staff Mrs Katt was a great host she was pleasant from check in to check out. The TV reception was not that good but everything thing else was good. Breakfast was delicious. I'll stay again and recommend the stay

We stayed one night and parked for a cruise. Free breakfast and parking for a week and there is the sweetest lady that you can call to taxi you to and from the terminal. Customer service made up for what the hotel lacked. Good spot for those on a budget for sure or a one night spot to sleep.

In and out quick trip for a Friday night. Wonderful staff and quiet place

Quite place .. clean

Overall good experience room wasn’t what i expected and definitely surprised me and I did enjoy my stay

Great location near the Stewart Beach, well-maintained hotel facilities (non-smoking hotel), family friendly, wonderful hot breakfast options. Highly recommend.