Residence Inn by Marriott Gaithersburg Washingtonian Center

Everything else - very nice, and I liked the place. The staff was friendly and everything was spotless, no weird smells or anything that I would complain.

Exceptional

Dan and Lori

Great Nothing

Great ? Nothing

Check-in was outstanding! Extremely friendly and welcoming. Would definitely stay here again.

The staff is not well trained -- the person at the front desk was a nervous wreck and couldn't focus on helping me for about 10 minutes. Do not recommend this hotel.

Quiet and private secure property

Great good job....

Business center, location. Not enough coffee or creamer in the room for a multi night stay. No ice machine. Coffee not available in the lobby at early morning checkout.

Business center, location. Not enough coffee or creamer in the room for a multi night stay. No ice machine. Coffee not available in the lobby at early morning checkout.

It was a pleasure to be a guest here. The location, the cleanliness and the service were outstanding. The front desk person, Jackie, was especially patient, kind and knowledgeable of the surrounding area attractions.

It was amazing, cozy and breakfast was always great It was cold, the room was freezing us they told they didn’t have any blankets they could give us.

It was amazing, cozy and breakfast was always great It was cold, the room was freezing us they told they didn’t have any blankets they could give us.

Overall the property is fine, but not what we were looking for. We wanted a little more space or comfort for a long weekend. Unless the property is revamped, we'll likely stay elsewhere next time.

Rooms are worn out time for a remodel. Carpet in room smells bad.

get rid of the waffle irons at breakfast. they alarm every single morning . just get someone in the kitchen to bring out fresh waffles every 15 minutes

no negatives to say about this hotel. Nothing significant to give it 10/10 either. but it is clean, and staff are good. get rid of the waffle irons at breakfast. they alarm every single morning . just get someone in the kitchen to bring out fresh waffles every 15 minutes

My stay here couldn’t have been better! The staff, the room, the location - the entire stay was beyond perfect! The front desk associates went above and beyond for me and even the housekeepers were so kind and respectful! 10/10 rating!

My stay here couldn’t have been better! The staff, the room, the location - the entire stay was beyond perfect! The front desk associates went above and beyond for me and even the housekeepers were so kind and respectful! 10/10 rating!

Superb

Room was very clean and the staff was nice. I would stay again

Everything was amazing and beautiful! You overcharged me $152 I paid through booking and the hotel charge my card! For this reason I won't visit again. I requested my money back from the hotel and they said no!

Everything was amazing and beautiful! You overcharged me $152 I paid through booking and the hotel charge my card! For this reason I won't visit again. I requested my money back from the hotel and they said no!

friendly and accommodating staff.

Very good

This was an amazing place to stay! It was a little home away from home. I would definitely stay there again!

The front desk person was fantastic? I think his last name was Xiu. He was professional, polite and he knew what he was doing.

The front desk person was fantastic? I think his last name was Xiu. He was professional, polite and he knew what he was doing.

Breakfast was very good. The coffee was excellent. I liked all the available toppings for the oatmeal and waffles. The staff was great helping me solve a timing issue I had with an online class I was teaching. A top-of-the-line stay.

Breakfast was very good. The coffee was excellent. I liked all the available toppings for the oatmeal and waffles. The staff was great helping me solve a timing issue I had with an online class I was teaching. A top-of-the-line stay.

The staff are really nice and helpful. The room was fine but definitely needs to be updated. The carpet is old and worn, the fridge is dented and the dishwasher has a broken rack

Very good

Great staff all around, I had an issue with my door a few times but Jose was very helpful as the maintenance man and made sure everything was fixed personally. Jacquline was great during check in and whenever I needed something from the front desk she was right on it.

Cleanliness and the breakfast!

Overall our stay was very good. The staff was very friendly and Freddie checked in with us when he was at the desk. The room was very spacious. Only downside is that they didn't come to the room during our stay. We got no fresh towels.

Air ventilation system extremely inefficient... A reason I would have to think twice before returning. The other reason was the poor sound rating preventing quiet enjoyment.

The staff was the best, everyone I spoke to, especially Jacqueline, Freddie, Sidney and Albert. Thank you all!

The room was clean; the staff was wonderful, especially Jacqueline, Sidney, Freddie, and Albert. Thank you so much for all your help!

Great staff and convenient location.

The room was clean and nice but my hot water in the shower barely got warm. And the service from the front desk was absolutely terrible

Great location!

When I reserved my room in July, I was expecting a walk-in shower and fireplace. Yes, I did use Expedia to make the reservation, but it is Marriott that placed the images on the page. When I drill down to the room details I expect to see the correct details, not to be scammed.

The room was clean and convenient.

The outside ofvthe property was vrry clean and modern. The inside of the

My home in the US. Has been staying here for one month. Staff is so nice and efficient. Wonderful experiences!

Room was very clean. I asked for a quiet location because I'm a light sleeper, and my room was indeed quiet and I slept just fine. Hot breakfast and coffee were good. I thought I was getting a full kitchen - had a small stove but no oven (did have microwave). Comfortable desk chair for computer work and reading. Courteous staff. Will stay there again.

It was good.

All was well.

Rooms were comfortable

nice and spacious

clean

Kitchen was fully equipped

The room was great! Check in was a little rough but they worked it out and went above and beyond to make it right. Would definitely stay again

Bedroom and living area were both dimly lit. One bedside light was not working, I contacted the front desk and was told it would be repaired, but after four nights in the property it was never fixed. The noise from the interstate highway was annoying. The HVAC noise was loud and unlike white noise it varied continuously which made it difficult to tune out. Twice while walking to and from the breakfast buffet I was sprayed by the irrigation system which intrudes on the sidewalks

Good and fast

Breakfast was fresh. I just eat different things for breakfast. Not the facilities fault.

Very nice place for long term staying!

A

It was a great and clean property, will stay there again and will recommend it

Really great service the staff was amazingly helpful thanks again staff for all the help

Was pleasantly surprised and will be staying again.

The front desk staff were so welcoming, friendly and helpful.

Location and the staff

Regarding cleanliness, I noticed a dead bug on the closet door, which I left intentionally to see if it would be cleaned, but it remained there for two weeks. Additionally, two of the towels provided had a bad odor, so I did not use them. I also reported that one of the shampoo and conditioner dispensers was broken, but it was never replaced during my stay. On a positive note, the staff working in the restaurant—especially during breakfast—were excellent, very attentive, and consistently provided great service.

It was a little noisy by the highway. Breakfast options were good.

The toilet is not working There is a cockroach in the bed. A horrible stay

Great place for a family to stay because of 2-bedroom suites. Many food options along the ery walkable path along the lake. Great place to meet up with people when come into town. Price was similar to single room in the fancy hotel in the area, so great for families that need two bedrooms, two bathrooms, and a kitchen/living room. It even had a gas fireplace! Very comfortable. Good free breakfast. Great stay!

Comfortable and clean accommodations. I was surprised when assessed a parking fee upon arrival that I didn't expect; the website stated the price I paid was "all-inclusive." The fee should be noted on the website. The TV did not work, but I had a book and didn't report it until the next day.

Great location and friendly staff. I would do stay again.

No other comments

We really enjoyed our stay. The staff was super nice. Breakfast was plentiful. It was very clean in the room and out, including the pool. Room was spacious and had a great kitchen/living area. Close to many "viby" restaurants! Fun and functional all around! Highly recommend!

Great.

The breakfast was welcome. We had a wedding so the hotel was convenient and we slept before and after in comfortable beds. The grandchildren liked the pool.

As always, this hotel is amazing. Everything is excellent, and the staff is incredibly attentive. Highly recommended!

was a good trip

Very clean, hospitable staff, lovely stay

Nice

Great place and location. Excellent room cleaning. Very good breakfast. Very friendly and helpful staff.

Great location

We like this property. The location was very convenient to Rio Washingtonian and was walkable. The room was clean, spacious, well stocked and well laid out. Our only criticism was our sleep was disturbed as the air conditioner was quiet loud.

Door to hallway did not shut unless you slammed it very hard. We left room not knowing door stayed open.

Actually I found all the hotel staff to be friendly and helpful. I will definitely return.

Convenient location, very good breakfast, well kept grounds and rooms

Excellent

I was honestly quite disappointed by this Residence Inn location. The buildings themselves are clearly a bit dated, but that wasn't the main issue. The hallways of the building I stayed in (building B) smelled - like a vaguely musty, humid, poopy smell. When I first walked into the building, I thought it was just because it was a little warm that day (the reception building was also quite warm - while checking in, I was wondering if their a/c was working), but the smell persisted throughout my three-night stay. Thankfully, the room did not smell - I would have refused to stay there if it did. And luckily, my room was very close to the building entrance. I literally would make a beeline for the exit when leaving and my room when coming back, open-mouth breathing the whole time so I didn't have to smell whatever it was that was going on. I've stayed at other Marriott properties in this same area and they've been great and the location is indeed highly convenient but I can say that without question, I won't be coming back to this Residence Inn location.

Very quiet, nice kitchenette with full fridge, stovetop and ice machine. Comfy bed. Very good breakfast buffet. Bus stop across street, easy to take Ride On 74 bus to Shady Grove metro station, and from there Red line into DC.

Great rooms

I stayed with a group at the Residence Inn Gaithersburg for 15 nights. The hotel location was great, 5 minute walk to the Rio Shopping Mall with lots of restaurants, quality shops, and a Super Target for groceries. The hotel serves hot breakfast every morning, included in the room rate. Each room has a full kitchen, including stove and dishwasher, and equipped with dishes, silverware and more. The staff were very friendly, courteous, and managed several special requests without any problem.

Act like we are somebody, actknowlege people and have smile and personality. This person lacked it all.

I love neighborhood

I have stayed there numerous times and I love everything about it!!!

Great property and the staff was super accommodating.

Great stay!! Loved it!

Highly recommend!

Very nice clean place I was amazed

N/a

We only had one issue. One of our rooms developed a leak in the ceiling above the bathtub. When we informed the staff, they quickly checked it out and moved us to another room. They also indicated that the room night would be removed from our bill, but that has yet to happen.

Very nice and quite. Only suggestion is to add EV charging.

The team is very polite and friendly...

Residence Inn location is reliably clean, safe, friendly staff.

Need to disclose the parking fee attached to the bill.

Room was great. Had to pay for on property parking. Close to Rio. No coffee or tea in lobby area.

Very old property. The room had a mold smell. Some of the staff were rude and not helpful other ones were very friendly and kind.

The staff was amazing. Except for Amir. He was very arrogant. But the rest of the staff made up for it. Especially Freddie. He’s a star.

Comfortable place to stay great. Water pressure in the shower and friendly staff. Breakfast was delicious with the homemade waffles. Be aware that parking is $12 a day.

As As great

Excellent!

The property was very nice, clean, and quiet. Freddie the clerk was very polite and helped us get checked in. I would recommend this suites to anyone.

The Hotel initially was trying to charge me more than the Reservation price through Hotels.com. The hotel has added a daily parking fee. The breakfast was good.

Highly recommend!

So Excellent in all ways!!!!

Nice, clean, property. Rooms are comfortable and clean.

.

Spacious layout, clean, near the Rio. Would stay again.

check in and check out process was fast and easy. room was clean and quiet. will come back again

Highly recommend!

Room cleaning was now only every other day and we experienced it every third day at the first of our stay. The room carpet was stained and burned (in a non-smoking room), our cooktop glass broken, toaster fell apart when we moved it and there was not an oven in our room. We learned when we inquired about it, that there are only ovens in certain rooms and not all rooms. The smell in the room was poor--dank and a cross between burned oil and standing water. There was also not a table that was practical for more than two people to sit at for eating. People on the first floor had children screaming through the halls and one man and woman were screaming at each other as their marriage was being verbally dissolved in the hall. Is the Residence Inn more a long term apartment for people in transition or a hotel? We are trying to think through if this hotel is best for us on our next visit. While the location is idea, the overall condition of the room is getting poorer. Our housekeeping staff did a good job when they came and the front desk staff tried to be helpful. We hope there can be adjustments and improvements, as we would like to continue using Residence Inn. Thank you.

My experience at Marriott was disappointing. Upon check-in, the initial room assigned to us had a strong cigarette odor, likely due to a previous guest smoking in the room. This necessitated a return to the front desk to request a different room. Unfortunately, the key to the second room wouldn't work, leaving my family and me stranded in the cold night. The front desk staff, acknowledging the inconvenience, promised to compensate us with loyalty points for the hassle we endured. However, instead of receiving the promised compensation, we were unexpectedly charged an additional $20 fee for two days car parking.

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The hotel was in a great location. The carpet in the hallways needs cleaning. The staff was friendly and attentive. The room amenities were adequate. The breakfast was pretty decent.

Close to highway so. Onvenoent for commuting. Shopping center nearby and plenty of restaurants.

A complete dump

Very comfortable and clean room.

It's odd that they charge for parking when the lot is not secure. I didn't have any safety concerns, but that seemed like a junk fee. Breakfast area was clean but not inviting. We didn't eat there. Overall, a decent stay.

It's was very comfortable for them, easy to get in, few minutes walk from RIO with shopping and food options. I have 2 issues: The cleaning of the room wasn't good and not as often as we were told. I don't understand why they charged for parking in that area, they end up parking on the street.

Frederick at the latest lobby desk - what a great guy!

Breakfast was terrible, rotten oranges , baggels were dried and hard, limited options. Few days they had a excuse of saying that they did not receive supply's . We reached the GM she was a understanding women and gave us one nite free of charge!! Hope they improve on the services, for the price they are asking!! 132$ was just not worth it. Areas around are safe, Rio next door, lots of restaurants to hang out.

The area was very nice and close to all sorts of places to eat. The building looked fine on the outside, but the inside looked old and unkempt. Nearly every door needed painting. The room was terribly humid. We had to run the A/C at 60 degrees the whole time just to get it cooled off enough to feel comfortable. Then came the late night party down the hall. Very loud music started up about quarter til 10pm. The party was several rooms down the hall from us, but the music made our walls vibrate. We thought for sure the management would put an end to it. Finally by 11pm I had had enough and called the front desk. They seemed unaware. They said they checked it out, but I had to call back again at midnight. They apparently notified the room because the music was then turned down, however, I had to call back again because the music was still loud enough to vibrate our walls and the party people were up and down the hall talking and carrying on. The night manager said he was going to get his "team", which I took as "security" to talk to them. At that point I had to say that it better work or I would have to call 911. Thankfully, it stopped. It was a rough night. I highly doubt if I would take the risk of staying at this particular place again.

If you are in Bethesda, MD for a long stay, this is a great place to lodge. Its in a safe place near John Hopkins University convenient to shopping , dining, and medical facilities. And, this hotel is pet friendly. I enjoyed my stay.

Awesome

We took great advantage of the proximity of the Washingtonian Rio area, particularly the walking trails. We recommend this residence inn happily.

Its in a very peaceful location as well as not 3 mins away from many dining and shopping options

Nice

Nice employee in front desk

Had to switch rooms cuz sink in bathroom was broken and so was tv in the living room area

The staff were very friendly but the room felt dated, in particular the bathroom. The tub looks old. The towel bar a little crooked. The toilet handle needed jiggling to stop it from running. I always trust a Marriott but I think for the rates they charge, this one could use some updating

Mr. Fredy and amir were very nice and helpfull

Happy to be in your hotel

Very good

I was there for 7 days. My room was cleaned once. 1 TIME, AND THAT WAS MY SECOND DAY THERE.

We loved the property. Included breakfast was a plus. Everyone was super friendly.

The refrigerator ran all the time. You can hear the people above you taking a shower and making noises.

The room was very spacious and comfortable. The location is great -- about a quarter mile walk to the Rio Lakefront where it is very scenic and there are plenty of restaurants. The only downside to mention is that, while the room has plenty of electrical outlets, there aren't any built-in USB sockets, so you do always needs to have your own charger.

Lived up to expectations. No untoward factors as had been reported in previous reviews, that we were aware of. Stayed 4 nights in 2-bedroom suite. Friendly, responsive staff. Everything fresh. Oh, landline phone in room could be updated to include direct line to front desk - couldn't figure that out.

Was good value. Staff was very professional and helpful. Pool was not in great condition and snack shop was mostly emptied out. Our room was very clean but did have a mildew scent. However, for the price and convenience it was a decent stay.

Our stay was nice and overall, acceptable. No major complaints.

I had to change my plans in the middle of the trip, and the management was extremely helpful in keeping me in the same room.

The staff was amazing very responsible polite kind that morning staff that mid-staff the daytime staff they were all wonderful they did or give me their names but I misplaced the card but each and everyone please their names were very important they all were excellent from the time we got there to the time we left I had a chance to come in in the morning to meet the staff the afternoon and the evening staff were all excellent please recognize that you have a excellent front desk staff there

The front desk staff was very helpful. The maintenance guys were great. The General Manager helped us greatly with long-term reservations. Everybody was friendly and accommodating. The breakfast buffet was consistently good. We will stay there again.

This place was very clean, kid friendly, kitchenette had all the supplies i needed. Will definitely stay here again.

professional, clean and around a lot of things

We got q late check in, in the hottest weekend ever, and my room never got below 74 degrees I. Night time was worst for some reason, maybe have to do that I was a the top floor in the corner at the top of the main steps that have access to the parking lot. The room was clean and equipped with the basics.

Sofa bed was extremely uncomfortable, so the sofa cushions were used instead. Lastly, our door would not close easily and if not pushed very hard would be left opened. Door to room 107A must be repaired! Other than that, we had a great stay!! Pool was fantastic, wifi for work was strong and I could walk around the property with my laptop and never get disconnected! Work desk was great too. Breakfast did not disappoint, and the front desk service was top notch.

It was a great stay

Gave it a low rating on cleanliness as it stated our room would have a cleaning every other day and yet no one came for the first 7 days of our 8 day stay. Also, the internet service was down the first day or two and spotty rest of stay.