La Quinta Inn & Suites by Wyndham Fremont / Silicon Valley

This hotel is in desperate need of a makeover. Many things were dated and in need of maintenance. This is a five story hotel but the elevator is unreliable. My family got stuck inside after checking in and going out to dinner. The firefighters had to come rescue us after the staff was unable to reset the elevator and get the doors opened. We checked out and to their credit satisfied my request for a refund. I’m thankful for the girl at the front desk for being responsive to my calls from inside the elevator and keeping me and my family updated while we waited for help.

There is no maid service while you are staying there. They have cockroaches.

Room was was properly stocked. Missing ironing board . Some lamps didn’t go on. They should have usb chargers most places have them in room now. Saw a huge bug in bathroom on lobby .Breakfast was good but they didn’t keep up with demand of food needed That is one of te reasons I go to La Quinta. Other than that it was fine.

Just don’t book it, more than half the time you have to fight to open the door because the old lock mechanism doesn’t work (our next door neighbours each hall too) dirty af and old and broken, and staff just hate their job there. Breakfast is cold and gross, a convenient store is better. Save the stress

The stay was nice.

Cockroaches, family of three. When we arrive, the king size bed had four tiny travel, airplane sized pillows, the pullout couch our child was meant to sleep on. I had absolutely no bedding. This means no pillows no blankets. She had to sleep with a sheet and clean clothes for a pillow. We went back four times and they never had any pillows or extra blankets.There was no amenities no toilet paper no tissue no shampoo or conditioner lol and literally one towel… the room smelled like pee do you have asthma? Breathing is awful. When I asked them to fill the shampoo and conditioner, they have the audacity to give me one sample size shampoo, one conditioner, one towel for makeup, remove remover, and one bar of soap lol remind you we have three people two grown-ups and a 13-year-old geez. There was literally hair in the bed and the last day we found cockroaches that’s when I finally was like I need to say something now on a review let me continue rewind upon checking in they were two hours behind sunny and a large female were very rude and shouldn’t be doing customer service. They forgot to give me my parking pass as well. I asked to speak to your manager, but they said Nothing could be done because I booked through a third-party even though I’ve purchased insurance with the hotel so I hope this helps somebody I don’t ever complain much but I had to hear this was ridiculous. Don’t come here. I wouldn’t bring my pet either.

Because the bugs kept crawling on me, I couldn’t sleep. We showered, packed our belongings, and checked out early at 6:00 a.m., then searched for a laundromat because the hotel’s machines were dirty and did not accept quarters. I request a full refund and immediate corrective action -- the entire hotel is unsanitary, not just our room, and this must be addressed promptly.

staff at front desk are very nice. house keeping not cleaning rooms thoroughly. Appliances not being wiped and floor carpets are very dirty. Never been carpet cleaned for years from what it looks like. Lots of pets hair dander, urine smell, poop stains on the floor. Friendly reminder, bathroom faucets always leaking even if reported to front desk a few times.

Clean and parking easy

Location and access Not clean, carpets are all soiled, staff are not friendly, poor support from Maintenance. My door was locked inwards and had to wait more than 45 mts. Still maintenance did not come. Only the front desk girl was available and no help from anyone. Breakfast is not coordinated well. Poor service as well. We stayed 2 days and the room service was never done and the toilets were not cleaned. Not recommended for stay.

Nice hotel. Would definitely stay there again.

nothing The carpet was dirty. the bathtub faucet was broken and leaked heavily all night. I was very tired to change rooms. the window lock was broken. the knob to the room door was defective on the outside. I needed to try several times to open. breakfast is dull. the property needs some repair.

The morning staff was great It had roaches and the guy(stocky Latino) on the evening staff was not helpful, very lazy, and didn’t care. He said the manager was too busy to contact me(2 weeks). I got nothing. I’ve stayed there several times over the years with all good experiences. Until this year on 3 separate occasions I was put in roach infested rooms with not a word from management

Passable

I will stay here again by the way good oarking

If you’re booking to take a bath don’t even bother! They have no tub stoppers so your tub won’t be able to fill up, the tv remotes didn’t work, repeat breakfast, swimming pool is dirty & not heated, the doors to the hotel don’t key code lock, they stay opened/unlocked or even propped open all night long! Definitely not a safe space or clean space. I also was charged a smoking fee even though I haven’t taken a smoke since last year! Absolutely insane. Definitely don’t stay here there are better hotels

They give me downstair room which is dirty near pool. The bed has some bugs and I am icheing all night and can't sleep weel.

Exceptional

It was ok. Dirty rug in my room. When I walked around in clean Sox, they got dirty from rug

Good

The stay was nice I will look to stay again when in town.

Good

No hacen limpieza en los cuartos, hay cucarachas, el ascensor varias veces estuvo dañado, es un hotel bonito, pero no sé preocupan por atender las necesidades de los huéspedes, todo hay que pedirlo en los cuartos andan cucarachas por la falta de limpieza, solamente un señor en el desayuno fue muy amable, después de ahí no se siente calor humano.

It looked beautiful from what I saw I never was able to check in because I stood in the lobby for 25 minutes calling for someone to check me in . Ino one ever came so I had to leave to get a different hotel. The worst experience I have had here.

Exceptional

I never was able to check in because I stood in the lobby for 25 minutes calling for someone to check me in . Ino one ever came so I had to leave to get a different hotel. The worst experience I have had here.

Property is not well maintained. The elevator was out of order when we arrived. The room was in ok condition.

We love the pool

Bad

Pleasant

Good

Very good

Clean room

The elevator is frightening.

The staff friendly Hairs on the bathroom floor Band aid stuck to the carpet by the table Both elevators were out of service had to use stairs And I have arthritis in both of these no more rooms available on the1 or 2nd floor

The staff friendly Hairs on the bathroom floor Band aid stuck to the carpet by the table Both elevators were out of service had to use stairs And I have arthritis in both of these no more rooms available on the1 or 2nd floor

The room was dirty and there were no towels in the room it was really annoying our key kept needing to be reset.

The hotel is easily accessible if you’re traveling to Oakland or SF. It’s about 20/30 away 3/5 stay !

No one should ever come to stay here

Parking easy. Internet

Bad

Room wasn’t clean before arrival

It was fine for a one night stay but for sure needs some love. Rooms and carpets are run down, lots of stains and just not very clean feeling. The staff is nice and helpful, parking is easy.

Helpful staff

Soo disappointed. I made this reservation specifically for the jacuzzi and it has been closed for weeks apparently. The staff was not nice and the building is outdated. I could have used that money to stay in a cheaper place for the same quality. 👎

Dirty sheets, ac not working, rude lady at the breakfast lounge in the morning. Won't be staying here again

My husband stays here every week and so far we have not had any type of problem with this facility. They are clean and they are on top of the facility and if you need anything, they will help you.

There is paid parking at a motel, can you believe it! Also, the carpets were musty and dusty, the elevator was 30 years too old. The decor was straight out of the 1970s. The keycard for the doors would reset after every use and need to be set to the room by the staff. Lights in the room did not function. There was a box of condoms in the cabinet. There were living cockroaches in the washroom too. The breakfast was pain inducing and barely edible.

There were roaches inside the room.

I went back to the front desk and informed the staff that the room was occupied. The male clerk asked if the room was not made up? I replied that it was occupied. Her stated that it should not be. He and the female clerk began checking a printout sheet and the computer and asked me to have a seat. After 10 mins, they said they found a room and it was Room 325. The male clerk escorted me to the room, which was far from the elevator. I asked if I could change rooms the next day and was assured that I could. The following day, Friday, 24 April, I asked to be moved to another room that was disabled accessible or nearer the elevator. He asked if I was extending my stay. I replied that I had reservations through Sunday. He said, "No, we are all booked up." Later that evening, I found the motel was not full and observed someone check in that did not have a reservation. On top of that, the bathroom was not clean.

When asked for more towels after only two were in the room they said they are in washer. I asked for the room to be cleaned and beds made and when we returned nothing was done. The breakfast are okok

The room wasnt ready when we got there, even though it was a couple hours after check in time. When we got in the room, there were nasty stains on the carpet and hallway. There was also mold in the bathroom. The tv remote didnt work. The elevator didnt work for a full day. There was no hot breakfast either morning we were there. There was garbage left in the hallway for 2 days. It was one disappointment after another.

Good value stay

I requested and paid for a room for 4 people, the room had a king suze bed and a 2 seater sofa that wiukdnt fit 2 people , very unconfortable . Had only 2 towels , which i complained to the frint desk and never git other towels , so i dropped off my daughter and grandson at fruends house so they coukd be mire comfortable.

good clean

The room was clean, the breakfast was good and the parking very acceptable

Yes

Noises

Quiet place to sleep close to San Jose airport

Ok

I didn’t eat breakfast but my daughter said it was ok. The eggs were nice very tasty. I didn’t use the gym

It says no smoking but you can smell weed in the halls. It is definitely pet friendly but I guess the person left the dog alone or something because the dog didn’t stop barking for over an hour. The elevator door shakes when opening or closing and the elevator feels scary to ride in. The breakfast was not that great and didn’t smell great either.

This hotel does not let you check in early even though I called and the staff gave me the indication that I could check in early. When I got to the hotel they went back on their word and forced me to pay an early check-in fee in order to check in early. Overall summary, this hotel does not honor its words with their guest. They don't manage their rooms. If you call in after 6 pm, there is no technician around to service any rooms and you will have to wait until the next day to get service so if you're only staying there for one night then you are totally screwed. I used to hold La Quinta Inn with high regard but after this experience - never again.

Worst hotel Ive ever stayed in. The breakfast made me sick, coffee machine in the room was covered in dust, carpet was stained, and the tub was rusty. Booked 5 nights only stayed for 1.

I am a Wyndham time share owner and Wyndham should be embarrassed to have their name associated with property, this building is old, in need of serious upgrades, sinks back up, bathtubs water doesn’t shut off (waste of water) carpet is filthy and the cleaning of the rooms is lacking, found Taco Bell packaging behind bed, pleas revisit breakfast options for Silicon Valley better choices should’ve offered.

Laundry was accessible

bed was good but carpet in the room felt unclean and sticky. Bathroom was basis with leaky tub faucet

The room was pretty outdated and not the cleanest. There was rust in the shower and I found dead bugs on the counter. The hallways weren't that clean either. It's also disappointing to hear their pool was closed despite online advertising.

Not managed well and did not get good response from staff.

Convenient location, room was clean, the elevator was concerning - shaking/unsteady and making unusual sounds. Free self-parking. Left early and did not get to try the breakfast but I would stay here again.

Was in one room that was VERY dirty had toe nails between the beds and on and behind night stand got moved to another room . Even dirtier. Actual poop on bathroom counter . Roaches in the second room were coming out during the day. Front desk staff was great though. Got me my refund quick no struggle.

Clean room

Clean room, gym, breakfast included. It was a pleasant stay but they do charge parking per day.

First I requested to be on the first floor with Service dog when I arrived I got the fifth floor and the room. The toilet was totally taken apart. The bed didn’t have bedspreads one was missing pillows. It was filthy so I had to go all the way back down the front desk then they gave me a room on the third floor. They said that nothing on the first and every day we were there the elevator didn’t work so we had to log our stuff up and down the stairs, it was dirty. It was smelly and when somebody tells you they’re bringing a service dog and need the first floor, they should be prepared to accommodate you. I will never stay there again. I’m even disappointed that Hotels.com allows them to advertise on your site.

Facility is old and not clean.

Corkscrew pay cash. No where on the website did I see where it said that. Shower curtain wouldn't stay closed, which resulird

Parking was very limited, lots of trucks parked at the front instead of the back. No disabled people rooms. Room smlled funny like someone vaped. Carpet was very dirty and stained. No eggs or meat for breakfast. No fruit. No housekeeping performed on the third day; not even clean towels wete provided. Elevators were broken down. No hand soap on cafe restroom. Lots of garbage left behind on halls and linens. Laundry broken and not working properly. No on site manager. Limited front desk staff in the evening. Slippery bathroom. Difficult to access the building only at the front. Pool area was closed with no explanation cannot use spa.Fire drill intrrrupted day activites, no hearing protection provided.

Very clean room thanks

Beds were

We had to have the by changed several times. The room was so out dated and not cleaned properly. Won't be staying her again.

The hotel was old, not clean and most of the staff were unkind. There was housekeeping once during our 4 day stay. On the day of checkout, housekeeping tried to get into our room every half hour beginning at 8:30am.

There breakfast. Water and mini muffins on top of a microwave. No fridge no microwave No pool no hot tub No elevator on our side of the hotel that worked No gym No palm trees Not that pictured hotel/pool. Clearly not the interior. Hall way- stench so strong you have to cover your face to your room each way reeks of rotting trash Trash up and down all hallways Old not updated very creeky elevator as noted in photos The room itself: Requested handi capped and was placed on second floor. Room had visible rust falling from the hand rails in bathroom as well as a shelf hanging off of the wall noted in photos. Dozens of visible wires lined the walls noted in photos unlike the stock photos provided in the Expedia website Neighbors doors loud slamming all night the single night i did sleep in the room along with no room service avaiable for towells when the shower curtain was too short to protect the floor from getting wet. I was left to air dry. Overall I would rate the staff a 4/5 due to some minor communication issues however their overall demeanor was appropriately distributed in the hotel to its guests. The hotel itself is a 1 star motel. Not hotel. It did not include any commentaries such as hand soap for in the bathroom or washcloths or other simple comforts hotels have to ensure the comfort of its guests. I think I would have been more comfortable at most neighboring hotels and was very pleased at the Hilton blocks away for the remaining two nights of my stay in Santa Clara.

The staff took forever to come to the counter. The lobby smelled like smoke. We got to the room and it was filthy. The whole place smelled like marijuana and the bed was dirty. The bathroom was dirty. We immediately asked for a refund and left the hotel.

Room was dirty. The whole place isn’t clean. And the room was infested with cockroaches. The whole building needs a total renovation!

Maybe a wider refrigerator? And also check the thermostat, the one I had was a little warm.

Room

Room was dirty shower had hairs all over and sink did too lots of dust trash under the bed

the room we stayed in had a stained comforter (probably blood stains.) i brought it up to the manager and was just given another comforter, instead of having the blanket replaced. in addition, the bathtub had rust stains from the handicap rail in the shower, and other stains i’m not exactly sure what they are. we were told breakfast began at 7am (on sunday), but we had to wait until 7:20 because it wasn’t finished being prepared. the staff member in charge of breakfast was rude to me and my sister as well. we (obviously) weren’t aware breakfast hadn’t began yet, and started utilizing the waffle machine, only to have the staff member tell us rudely, “i’m not done making breakfast yet, jesus christ.” i usually stay at la quinta, but this particular one was not it. definitely wouldn’t recommend staying here.

The 1 bedroom suite with a pull out sofa in sitting area, is listed as sleeps 4. Unfortunately the pull out couch could not even sleep 1. Metal bars running across all three sections making it impossible to sleep. My husband is in town for medical treatment, which requires this type of sleeping arrangement for 2 adult guests. The room smelled of dog urine, multiple stains in sitting area (room 331) the side exit door that had a sign that said it was locked 24/7, use room key, was not locked ever. Lock non functioning. The front desk staff was very nice, and the lobby and breakfast area was well stocked and clean.

Hotel is a little outdated but it was clean. Clean room, clean sheets and towels. Smart tv was a plus! The front desk staff was super friendly as well. Would stay here again.

Everything seems dirty, and had a mildew smell. The place needs to be updated.

N/A

Dirty but at this point its the more then 30 emails

The price is decent no problem

Buddy of mine got excited about the waffle makers at the breakfast bar

One of the worst Property’s ai have

Didnt have

Unpleasant experience, would not recommend and ever go back.

Carpets inside the rooms are stained. Card key access keeps on not working & had to request for a new one several times during our 4-day stay.

The tub/shower valve leaked to the point there was a rust spot. The heater didn't work. There were no blankets just a light weight comforter.

The room was in OK condition. The bed was done. Everything was clean with the exception that the restroom was not wiped down and trash from previous guest was not thrown. I had toiletries that were left from previous guest.. but I will say they did bring the towels quickly after I called and requested them. But the elevator wasn’t working.

Bed

Bugs, uncleaned rooms/ hallway

Rooms were smelling horrible

Staff unwilling to help

Dirty rooms

Staff not professional.

My car was broken into. Stole all my belongings.

I original booked for King size bed and despite repeating several times the front desk gave me 2 queens.

Muy bien todo

Room 175

No hot water But … The biggest problem is that my truck was broken into and several valuables were stolen. I've always been a good customer of the Quinta Inn, but I'll think twice about returning, especially to that area.

The “Continental” breakfast is anything but continental. It was just toast, bagels, waffles, hard boiled eggs, yogurt cups, Cheerios, oat meal, coffee and water. Yes it’s a variety but all carbs and yes I am grateful we had that option if it was needed. They never room serviced our room in the 5 days we were there. We had to ask for fresh towels and toilet paper everyday. Also no warm blankets. The bathroom had mold in tub and sink. The elevator was broken AGAIN just and I use a walker so it was dreadful!!! They did fix it the next day…yay! The staff was nice but looked unhappy. They did semi-decorate for holidays which can make some of us happy to see that. They price is good for the California Silicon Valley but it does not measure up to some of reviews. I have stayed there twice now and price and safety was good. I did not enjoy the fact we had to pay for parking if we were already told in hotels.com there was free parking. The amenities not the greatest but at least it’s an option. Would I stay there again? Yes!!! Due to price, safety and location.

The staff was friendly, accommodating, and very helpful. I like their continental breakfast a lot. The hot waffles really hit the spot. Very reasonable nightly rate. Got a lot of bang for my buck. Overall, my family and I had a pleasant experience staying there at La Quinta Inn & Suites by Wyndham Fremont/Silicon Valley, CA. Thank you so much for taking good care of me and my family.

The bathtub was not draining water and it’s very uncomfortable to change room when you kids tired and sleeping and you unpacked your bags. Also we traveled with other friends and they reported bathroom sinks not draining water too.

The body wash bottle dispenser in the shower was empty. When I informed the lobby staff about it, they just gave me soap packets instead of having somebody refill it. The ice dispenser and vending machine was relocated from the second floor to the ground first floor but the information signs on the second and third floor did not update this information. It was still a decent experience staying here for the price but the minor annoyance is the reason for the drop from a potential 5 stars rating to a middle of the pack 3 stars review.

When it comes to the staff, they were amazing really sweet and comprehensive of my condition. Our trip was not for pleasure. It was for medical reasons so I was a little disappointed in my stay there.

Staff

Everything was great

Nice place

The room was nice but dated. The staff was friendly. There was an issue where they said a sensor showing someone was smoking in the room. I don't dmokeand the

Dirty

I was not able to checkbin . I want a refund. Thr staff were extremely rude.

G

Good place for a budget.They need to keep the carpets clean and phones working in the rooms.Staff is very good

Sink was clogged with cluster of hairs stuck. Unclogged it myself with various ways. Not completely declogged but working condition.

Courteous staff.

Yes very nice

It was great . Rooms clean and good services. But in the hallways and sttairs was dog poop . Honestly I dont think is sanitary

Room

CLEAN ROOM, GREAT STAFF & HOT BREAKFAST

I got charged a smoking fee and they kept my $150 deposit, funny thing was the time they said I was smoking inside was the same time I was checking into the hotel

They didn’t have orange juice. They’re boiled egg were from a week ago rotten all they have coffee, banana yogurt, and bagel. This didn’t look like a continental breakfast to me at all.

Stayed here in the past and tried it again, the quality has gone down. Hotel was dirty and showing wear and tear, rooms dirty, breakfast was "cleaned out" by other guests with no items left or very limited selection. It requires more attention to cleaning and upgrades. For the cost I would not stay here again.

The room carpet had several stains, I don’t know if it was because we asked for a per friendly room.

The front desk person had me wait over 20 minutes. There was only 1 towel and no floor mat towel.

Courteous Staff, decent room, and nice lobby. The hallways absolutely need renovations. It looks very outdated and dark. Yet, for the price and the area, it's a good value. If you are looking for fully renovated or new hotel, this isn't it.

Nice people, clean room.

Roaches, 2 tv remotes... couldn't use tv, outside doors stated theyre locked 24/7 but were never locked

The front desk attendant was efficient and helpful…. Quick check in, and when the bed light wouldn’t go on he gave a portable lamp.

Fresh fruit breakfast.

Limited breakfast option of carbohydrates (waffles, boiled eggs and bread). There are no healthier fresh fruits in breakfast.

Nice and clean rooms, love the free brekfast.

Hotel hallway carpets have many stains including large bleach stains. Couch was too filthy to sit on. Staff was pleasant and helpful when they were present but were gone for more than 20 minutes in the key checkout period, which made it challenging to check out on time for my meeting/training.

It wasn’t as clean as I expected n loved the first time. My bathroom was not cleaned accordingly enough for me to be comfortable for at least the 2 hour stay I was there for. Front desk act like he didn’t really care but I didn’t want to make a big deal neither but whatever

Reasonable with the price.

It's average

Carpet needs upgrading. Friendly staff.

Carpet in the room too old needs upgrading. Staff are friendly. Breakfast limited choices.

The property was not very well maintained. The carpets throughout the hotel were extremely dirty, as if they have not been cleaned in years. There was times where you can smell weed throughout the hotel. The key cards constantly needed to be re assigned as they would constantly not work for the hotel room door. The breakfast was ok, just cereal, breads, and waffle maker. If you are looking for a very basic cost effective stay this isn’t a bad choice, but just be prepared that it is far from being a great stay.

Nice quiet

Old

Bread and cereal are NOT breakfast

Fair

I don’t even know how they can give any stars to this place or how are they still allowed to rent out rooms. First of all I had called before to request adjoining rooms with my pregnant daughter and granddaughter who came down from Germany. This already should tell you all she wanted to was take warm shower , eat and relax after a 11+ flight with a toddler & being pregnant. Upon checking in I ask about the adjoining room kid at the front says they don’t have any!??? Ummm the girl at the front desk most certainly said they do & to just requested upon reserving the room. So I said fine something next to her please plus I am ADA already so I needed and expected accommodation. He gives my daughter her keys she’s room #407 or 408, he gives me my key it’s room 425!!! I didn’t say anything we go to her room this room looks outdated and dirty. I go to the bathroom because I needed to use it first thing I see upon turning on the lights is a cockroach crawling on the toilet paper!! I freaked out told her I’m not sure if it was a bed bug or cockroach. My 5 y.o. Swapped at it so u could not take a picture of it. I run to the beds to check mattresses the beds skirts are stained all around , sheets have traces of hair 😫. She calls the front desk she is told they would change the room ( I just wanted to not stay at all!!!) so we go check my room which is all the way to the far end of the hall, we open the doorand right away get a whiff of a nasty smell STALE ANIMAL PEE and cigarette

ants and dirty don’t clean rooms

carpet on the hallways makes you feel you are entering a infested hotel. Bleach marks, food stains...you name it.

Rest room y carpet very dury, breakfast I think they need to include more options

Diagusting issues with the keys thensystem doesnt work. have to retien to reprogram keys several times. Breaksast very limited options. Cleaning is a issue and carpet verybdust

Clean room, reasonable price.

Breakfast is very limited

Breakfast was extremely limited. Front desk service bordered on unfriendly. No eye contact was made with me and no words of welcome on arrival or thanks upon departure. The tissue box in the bathroom was missing. I had to call front desk and ask for one to brought to me. I bottle of water cost $6, whereas when I stay at the Marriott Courtyard, water bottles are provided in the room and additional ones are provided at no cost. I also was told I had to pay for parking. The carpets in the hallways and room were littered with small bits of debris, and contained multitudes of stains. I would never rebook a stay at La Quinta. The only positive thing I can say is that the bed was comfortable.

The hotel is not clean.

Staff

Reasonable motel

Clean, pet friendly, felt safe.

Clean room and breakfast was okay

No luggage dolly available during arrival or departure….no dedicated staff available to restock breakfast bar…had to ask front desk clerk for assistance

Room clean and staff was friendly. Thank you

Great value

Everyone was very nice and professional. My room was cleaned every day. Thank you for a great stay.

Only problem was a room door was very hard to open. It took all our strength to open each time we had to come in our room The door needed to be fixed.

Smelly room Broken sink Bed matter too soft

Clean room easy crash access

Staff was friendly & price was fair

Breakfast is poor.

The room was a nice size but not very clean; the couch in the suite had a few stains, the sheets had a small stain and when we requested additional towels they left them on a pile on the floor outside our front door. Aside from that, the complimentary breakfast with the waffle maker and hard boiled eggs was simple but nice and convenient.

Not happy room was very noisy from the free way I couldn't sleep

My Thanks to Shivani, Monica and everyone working there.

NEVER AGAIN!

Staff horrible customer service.

Too dirty and bad smell

El hotel nunca realizó la limpieza de la habitación, no cambiaron toallas, no tenia jabón, la puerta del baño no cerraba, el agua de la ducha tenia una fuga permanente. las alfolbras del piso están terriblemente sucias. El wifi es muy lento. El desayuno es un chiste, no tiene nada. Me cobraron parqueo por noche cuando el hotel es abierto. El Ascensor es viejo, en fin terrible.

Minimal laundry available.

Opportunities: 1 working elevator (could have been better communicated) 2. Room keys were an issue to use 3. 24 hour locked door was not locked 4. Breakfast was not sufficient for guest

Carpets desperately need cleaning.

Overall great. However, when facing away from Tesla local business has 5 am garbage pickup.

Very nice and clean place

The first room I was given had a strong urine odor. The 2nd room was better but still had a slight odor. The property overall is a bit rundown with stained carpet. The bed was clean though. And the staff was very nice.

Unfortunately, the room I had on the ground floor had a very strong dog odor, as well as faint cigarette smell permeating the air. Having stayed here before, I know there are other rooms (at least on upper floors) that don't have the dog scent.

No issues

Clean and appropriately sized room

The room smelled very musty.

Property was aged. Front desk employees were very pleasant.

Terrible hotel

Me gustó estar ahí está limpio

Location was the only good part. Hotel is pretty run down, seems like 3 star hotels in this area are just not worth staying at.

So far so good

Hate old carpets, disgusting to step on old carpet inside room…. Also i mainly pick the hotel for the jacuzzi, to find out that was out of order …. Ugly experience.

Security doors do not lock. Carpets very dirty. Room not vacuumed

The outdoor pool was very dirty. The spa was out of order, which was not properly disclosed at the time of booking. We booked the (rather expensive) motel mainly because of the pool and spa for the kids. We arrived at 1am, and all parking spots were taken (some trucks/trailers were parked horizontally). The receptionist shrugged off all responsibility. There is no nearby outdoor parking.

Things were convenient

Bed was very comfortable. Bathroom floor tile and tub needed attention.I think 150.00 deposit is a little steep.

Room carpet is dirty and cockroach in the drawer

When I booked the room, I didn’t know there would be a deposit I would have to pay . I don’t have the money for the deposit. Do I even get my money back?

Saw roach in bathroom and ants on breakfast tables. Carpet is very dirty

Hotel needs carpet cleaning or something new bad, stains everywhere from lobby to the room. Had to wear slippers in the room. A very nice hotel with lots of potential if they invest in renovation.

Hot tub wasn't working. Nice older rooms

It was ok but rooms smelled like dog pee and they gave me air fresher which didn't help

Another family there , upset that the AC in thier room didn't work, was told that they could just "open a window" He grudgingly gave them a new room after stating "I don't know what you want me to do. I guess I could give you another room" The hotel has dirty stained carpets, an elevator that sticks and sporadically works. Despite our previous stays at other Wyndham hotels we will likely not being using this chain again.

Roaches. E v e r y w h e r e. I’m not easily grossed out by bugs, and decided to tough it out for a night only to wake up with one crawling up my leg. Left earlier than intended. It’s really disgusting apart from that, and the curtains were covered in old blood stains.

They kept my $150 deposit and didn't even bother telling me they kept it.

Place is dated. Needs a update. Walked into the room found a bottle cap on the ground. The light switch turned on all the light one wanted on one of turned off the switch it turned a the plugs off and couldn't have just a lamp on. Mold in the bathroom no hair dryer. A lot of damage the the the furniture like a big hole on the chair and to fix it all they did was flip it which showed the zipper that's how I found the hole. Everything was just dated.

Wow - legit horrible place to stay. Breakfast was plain bagel or plain toast or waffle ………. That’s it. Rooms were decently clean but the floors were filthy everywhere - elevator would randomly not work. Staff was nice though / not thier fault it’s ran and up kept horribly / I’ll never stay here again,

The best

The carpet in the hallway was stained. Other than that everything was great. Very affordable as well. They do require a $150 deposit.

Hotel bed was very comfortable after Morgan Wallen concert.

To be honest, I did not like how the person in the front desk treated us. He treated us like we were criminals. He didn’t want to take our money or deposit until 12 3012 almost almost close to nine 1 o’clock almost time where I was gonna be like you know no-show. We had to wait in the lobby for a very long time and then in the morning they they were new people so the lady or the girl in the front was pretty nice. The breakfast was OK but yeah, I would not go there again.

Winson in front desk is good .he offers excellent service

this place is filthy

Great value for a south bay area hotel. Not new, not totally clean, nothing knocks your socks off, but it is hard to find a under $100 in the south bay.

The worst hotel we ever stayed in my life. There’s mold in the bathroom and leaking shower. The staff don’t care about the customers.we have to cut short our stay from 3 nights to 1 horrible night. I won’t stay in this, if they pay me back also.

It was good after all it just the bath tub the water was running all night long

Windows not soundproof. My room view is the freeway. Go figure.

N/A

The food was standard and the bed was comfortable. Overall the room wasn't horrible it just needed work.The carpet desperately needed to be cleaned in the room and in the hotel hallway. It was just unmaintained, holes where patched but not painted, plaster in the ceiling falling off, parts of the bathroom handles literally falling off. All of these things were not major but they added up and became noticable.

Was nice and quiet. Easy freeway access as well.

She let us check in early and got me the room that wanted to Breakfast is pretty good And overall I'd definitely recommend

The staff was very slow and they would not really accommodate to extra towels or anything of the sort. Check-in was not the best. The breakfast was terrible two pieces of bread and some waffles.

It was awful. Smelled like dog urine as soon as you walk in the hotel. Room wasn't an animal room but the furniture was covered in dog Fur and smelled so bad. My daughter woke up having so many allergic reactions to all the animal hair and dirt.

Worst hotel we’ve stayed in ever, the key cards were not working, we had to change rooms multiple time because it was so hard to breathe in them, almost all the sheets were stained, the pillows felt like rocks, the shower heads were rusted, the tubs were filthy and to top it all off we found a dried up puddle of blood behind the couch with dead roaches. The staff needs to actually look in rooms before the let people sleep in them because these rooms were extremely neglected and dirty. Absolutely disgusting!

Front desk staff was less than helpful. when we arrived the hall and carpets throughout the hotel were dirty. The elevator kept bouncing making weird noises scared us every time we went up and down. the best part of the hotel was the pool. The cleaning lady was very kind. The breakfast lady was very kind. Other employees around the hotel were very nice. overall stay experience of all the La Quinta”s We’ve stayed in this one was the poorest state.

Stay away from this property - broken elevator, very old beds, stained carpets, dirty room, broken hot tub, trashy experience. Didn’t feel like anything really got cleaned. There was a dirty plunger in a bag in our room, food on the floor, stained carpets that smelled of urine, beds that are probably 30 years old. Worst hotel experience of our life. Would have slept better in our car.

I wish breakfast was more than bread and drinks, but the facility was excellent. I was surprised at how quiet it actually was considering the freeway was right next to us :)

Staff courteousness

Fridge had food from last people that stayed there, dirty sock under a chair, leaking bathtub faucet ,had to go to front desk to request soap to wash hands and clean towels. Never got housekeeping for the 2 nights I stayed

Not friendly to those who want to walk anywhere

The room and bathroom were both dirty. The bathtub was dirty as in not cleaned before we arrived. There was hair on the floor. Toilet was dirty. The carpet looked like a drug house's carpet. It smelled like smoke, we had to leave because of my asthma.

Good rate versus what's been offered, the room is quite big.

Awesome stay

Ok

Property was really run down and the room was not throughly cleaned. I'm surprise that they can operate this hotel based on what I have seen.

I truly think they should take the carpet out . It’s to dirty and old . I found 2 cockroach in the bathroom and in the breakfast area .

We had a good stay, only downfall was we were next to a family with a child who would try to open the joining door to our room. And the child would scream and cry really loud very late at night or early morning. 130am or 2am. We were always at the pool and the hot tub was not working, stayed cold.

Staff were all friendly and helpful and was quiet for being near the freeway.

Very bad customer service

Don't like the $3 for parking for a large parking lot.

Old place, bathrooms and carpets are dirty and not maintained or upgraded, dint see any improvements in the last few months. Average place to stay.

When we first got the first room, they put us in after I had paid for an upgrade of a deluxe king with a sweet. I thought that’s everything I was getting. They walked me up to a double twin which the floor was wet the whole carpet so we had to go to a different room on a different floor. My room key had to be reset over 10 times the two days I was there I was locked out of my room numerous times I had to continuously reset my key and they did not offer room service or give me clean towels or anything unless I went down and asked for it. I had no service whatsoever

Na

That is my feedback

It is not as expected

We arrived and checked in, went to our room when turn the ac on it smelt like cat pee. Call down and they offered to change us rooms went and grab the key and the second room wasn’t as nice as the first room it was as small as a motel 6 room. I went down and complained and got no resolution from the front desk and was just given a email to complain to the manager. The continental breakfast had very limited options no juice nothing to drink basically the first day, very basic breakfast. The pool was cold and dirty the hot tub was broken.

Need some more cleanliness …

Was great for the price. The pool did not seem well kept, but it was also pretty windy so I'm sure that made it a bit difficult to keep clean. The breakfast was disappointing, but at least it was offered.

I did not like to pay for Parking fee of $25.00

Staff was nice, room was clean.

Staff was amazing

I was on the sode of the freeway and there was a constant roaring noise. I couldnt sleep. This room was on the 3rd floor. I moved to a different room at LaQuinta on tge first floor. She said it was facing the pool but it wasnt. It was a back parking lot for big tractor and heavy machinery. At 4am, I heard beep, beep, beep (backing up) then Boom...something dropped. I even had a construction worker look in my window. No, not a good fit. I immediately checked out.

Had to use the stairs one elevator is not working and it smelled like urin unfortunately

terribly dirty surrounding, antique elevator. one elevator, breakfast less than diner

I liked the location of the property. I DID NOT like how dirty the hotel is overall. When we checked in, the room we were assigned (on the 2nd floor) had a strong smell of urine. We notified the front desk and they reassigned us to another room (on the 5th floor). This room was very dirty/disgusting. There were roaches coming out if the bathroom sink, the sofa bed and carpet had disgusting stains. Also, the description of the room said that it was for up to 4 people. I chose this room and paid extra, because it was supposed to be bigger than a standard room. The disgusting/stained sofa bed was very small, my two children wouldn't have been able to sleep on it comfortably. Once again, we notified the front desk. They reassigned us to a smaller room with two beds. This room was better, but smelled like cigarettes and the carpet was very dirty. We asked to speak to a manager several times, but she was never available. We were assured by staff that she would contact us when she was there and available. This didn't happen until 3 days later, and only because we continued to insist to speak with her. Also, the staff said that there were notes that she had spoken with us by phone, which is not true. When we finally spoke with her, she seemed to be bothered by our complaints. She said the the strong smell of urine is probably because they allow pets in the room and that they can't discriminate against pets. We were awakened at 3 a.m. by a dog in a neighboring room the was barking.

Terrible service at the front desk and the hotel was dirty. Plus a 150 dollar deposit. I would not stay there again if my life depended on it.

Shower was broken l needed a shower before work but was unable to get another room or refund

I would not recommend this property at all especially if you have children