Fremont Marriott Silicon Valley

Exceptional

Superb

Hotel was easy to find, ample amount of parking, no issue checkin in it took one minute, the room had a nice view and was exceptionally clean Nothing i loved my stay

Good

Spacious room, clean, staff was super nice. Would book again.

good breakfast and clean room

Wish parking was free. Site says self-parking available but did not indicate that there was a cost for that.

Todo fue excelente solo las que limpian los cuartos deberían de pasar un más tarde pasan demasiado temprano

M

Breakfast and customer service was very good

Great hotel. Great price if u get it on the right day.

clean room

Front desk very polite and very friendly. I loved everything nice and clean.

Front desk very polite and very friendly. I loved everything nice and clean.

Exceptional

Perfect location, knowledgeable staff, loved the rooftop access to all, excellent COFFEE and the BAR team was amazing.

Loved it but no one answers the phone

Exceptional

Staff in the Great Room were attentive and pleasant At night it was hard to sleep due to noise.

At night it was hard to sleep due to noise.

Clean All the extra hidden charges

Clean All the extra hidden charges

There was a 20 dollar fee for parking, which in this area was ridiculous!! Then, we were not told there was a fee for breakfast and for 2 of us, AFTER EATING, we got a 60 DOLLAR BILL!!! FOR BREAKFAST!! The room was clean, that was the only plus.

It was close to where I needed to go I had previously reserved a King size bed in my room and I was given two Queens.

It was close to where I needed to go I had previously reserved a King size bed in my room and I was given two Queens.

Desk offered me an apology and breakfast the next morning, but that’s far from what I’d expect of keeping me up all night. I was told by the front desk that many people had complained so I wasn’t hearing things. My wife listened to my videos and her comment was, “it sounds like a train going through your room”. Not good!

This is the hotel where I have stayed every time I visited Silicon Valley on business over the past 25 years. It appears to be well-managed; the hotel's overall condition is quite decent. I recently heard that an Indian owner acquired the property. Previously, the restaurant served upscale cuisine, but now the food is merely on par with that of a two-star hotel; furthermore—a new development—they have started charging for parking, a fee that did not exist before.

One of the cleanest properties of marriot I have been to. Staff are great too. Only thing that can be improved is the pool , if it can be more heated because it was definitely cold . Otherwise a great place to stay.

I was not eligible for breakfast.

Good

Exceptional

Pleasant

Receptionists not really nice ,annoying and not nice as the hotel name The area quietness

Receptionists not really nice ,annoying and not nice as the hotel name The area quietness

Awesome thank

Very good

Clean, quiet, pleasant stay. Amir at front desk was so friendly and kind! Limited public transportation access. You need Uber.

Overall a Great Business Stay experience

Did't come to clean room until around 3pm

Did't come to clean room until around 3pm

Room was spacious and clean. Staff was friendly.

Room was spacious and clean. Staff was friendly.

Staff are great, very attentive, obliging and helpful. We had a wonderful stay . Shout out to Amir who was very helpful and nice and others who I don’t have names for

Staff are great, very attentive, obliging and helpful. We had a wonderful stay . Shout out to Amir who was very helpful and nice and others who I don’t have names for

Yes, yes, yesss

Yes, yes, yesss

Exceptional

It was very much enjoyable

It was very much enjoyable

like the location. nothing

Was good breakfast

Was good breakfast

staff was great. very clean.

Excellent house cleaning service. Great front desk service.

Breakfast was average, service slow and had to be prompted, location worked Booked a double room, none were available at checkin, had to rebook two rooms to get two beds and cancel original booking.

Breakfast was good. I wish there was more options for breakfast lunch and dinner

Exceptional

Clean room and staff were friendly

Clean room and staff were friendly

Excellent

Excellent

Sorry I didn’t get breakfast

Sorry I didn’t get breakfast

The staff

The staff

Clean room. Friendly staffs.

Clean room. Friendly staffs.

Clean, friendly staffs, great food.

Clean, friendly staffs, great food.

Room smelled old

Room smelled old

evrything Breakfast

Clean

Clean

Nice place

Nice place

We like the location The smoke alarm went off cause the steam in the shower while I was ironing my clothes they said that it was smoke which we did not smoke in there so they kept my deposit and $150 for the alarm going off and kept my money kept trying to charge me $550 so I don’t know what that was about but would like my money back

- Booking shows the reservation for Dec 2–5 and fully paid, but at check-in the hotel claimed it was only for one night (Dec 4–5). My manager had to pay again for a new reservation. The property promised to issue a refund but has still not confirmed it. Please clarify how this happened and advise on issuing a full refund, as the original booking was correct and confirmed.

I have a question I book two nights why the next day no housekeeper on my room can you please explain it thank you

I have a question I book two nights why the next day no housekeeper on my room can you please explain it thank you

Perfect

Perfect

Friendly staff, clean room, on site parking. Would definitely be staying here again!

Friendly staff, clean room, on site parking. Would definitely be staying here again!

clean and plusant

clean and plusant

All the above especially the front desk person Nick he’s amazing

All the above especially the front desk person Nick he’s amazing

Friendly welcome from Reception. (Kumar) 2,3 times room key was not working and they changed the room. This should be avoided.O

Great bat the bar

Great bat the bar

May at the front desk was awesome. Restaurant was decent tho my fries were almost burnt. The pool was enjoyable, maintence staff tried to cut the closing time by an hour but front desk honored the time posted online and on site.

May at the front desk was awesome. Restaurant was decent tho my fries were almost burnt. The pool was enjoyable, maintence staff tried to cut the closing time by an hour but front desk honored the time posted online and on site.

Service is excellent!

Service is excellent!

Pool was cold, went to tell front desk and they called the engineer and they came looked at the thermostat and never really felt the water and checked it to see if the thermostat was wrong this took multiple attempts for them to finally feel how cold the water was before they realized that the thermostat was wrong,

Pool was cold, went to tell front desk and they called the engineer and they came looked at the thermostat and never really felt the water and checked it to see if the thermostat was wrong this took multiple attempts for them to finally feel how cold the water was before they realized that the thermostat was wrong,

Clean room. The only thing missing was no usb-c to usb-c connections?

Clean room. The only thing missing was no usb-c to usb-c connections?

A

A

Clean, new and nice amenities and decor.

Clean, new and nice amenities and decor.

Rooms were clean and service was excellent

Rooms were clean and service was excellent

Great place to stay.

Great place to stay.

Great staff love the place. Nice and clean.

Great staff love the place. Nice and clean.

Room was very clean and bedroom was very comfortable

Room was very clean and bedroom was very comfortable

The room was super clean.. And wonderful staff! Very clean and comfortable rooms…

The room was super clean.. And wonderful staff! Very clean and comfortable rooms…

The rooms were very spacious and comfortable I didn’t like that we had to pay to park there and there was a party going on in. The music was very loud and I can hear it from in my room.

N/A

N/A

Very clean| nice staff| hot water wasn't hot enough.

Very clean| nice staff| hot water wasn't hot enough.

Clean & comfortable rooms. The staff was very friendly. Shoutout to Al R at the restaurant. He was so sweet & friendly to me. I greatly appreciate his kindness.

Clean & comfortable rooms. The staff was very friendly. Shoutout to Al R at the restaurant. He was so sweet & friendly to me. I greatly appreciate his kindness.

The receptionists are extremely attentive and courteous.

The receptionists are extremely attentive and courteous.

Hi

Hi

The pool food and the room Nothing

Good location, nice room.

Good location, nice room.

The room was gorgeous! The only issue we had was the TV in our room would power down every 20 minutes or so...

The room was gorgeous! The only issue we had was the TV in our room would power down every 20 minutes or so...

My one night stay was good. Affordable price for the room I got.

My one night stay was good. Affordable price for the room I got.

Nice

Nice

Wonderful

Wonderful

Good Location, easy assess

Good Location, easy assess

Overall was fine - ice machine room on my floor was not open, so that was not ideal, and I thought parking was included, but was $20/day - would have stayed at Element a few miles down the road with complimentary breakfast and parking had I realized that when booking

Overall was fine - ice machine room on my floor was not open, so that was not ideal, and I thought parking was included, but was $20/day - would have stayed at Element a few miles down the road with complimentary breakfast and parking had I realized that when booking

The Hotel was nice and clean, Beds were comfy and the staff generally friendly Unfortunately I misplaced the booking (booked initally one month later) while they were able to sell me a room at an increased prize to stay, neither the staff nor their chat support was able to refund the wrong booking. While well within there rights, this leaves a very bad impression of their service

Thank you nick. he is very helpful and explain to me about the hotel . dining and other stuff.

Thank you nick. he is very helpful and explain to me about the hotel . dining and other stuff.

Staff was extremely unhelpful and unfriendly. The hotel was fine, but the hallway smelled of sewage.

Staff was extremely unhelpful and unfriendly. The hotel was fine, but the hallway smelled of sewage.

We enjoyed our stay, this is our second time at this hotel. The staff is always friendly and welcoming, the rooms are very clean, and the parking structure is easy to navigate.

We enjoyed our stay, this is our second time at this hotel. The staff is always friendly and welcoming, the rooms are very clean, and the parking structure is easy to navigate.

It was clean and updated Noise level from a party or convention that went on all night on a Sunday. Also was charged $550 for smoking and neither myself or my partner smoke. Customer service was poor when I called to question the charge. I was passed around to different people one of which couldn’t even figure out how to find my reservation and gave me a email to write to of reservations@hotelplanner.com which never responded so was probably not good information or a scam since I have been getting junk/scam texts since then. Once I figured out on my own how to contact someone that can help because apparently the property manager can’t I was told a ticket was created and I would hear back in 5 days but as of yet I haven’t heard anything. I was also contacted after I left a review saying they have escalated it to the property manager but still haven’t heard anything. At this point I will likely just dispute the charge on my credit but I will never stay at a Marriott property again.

We are Vegans, The Restaurant "Breakfast" menue was Outstanding! AND Very Reasonably priced. The Breakfast Buffet is expensive.

We are Vegans, The Restaurant "Breakfast" menue was Outstanding! AND Very Reasonably priced. The Breakfast Buffet is expensive.

Manager only acknowledge but did not speak or even give me information regarding my deposit or the parking. Ignore me the entire time checking in. Others have told me that same day they were treated the same, but only the women were treated this way.

Manager only acknowledge but did not speak or even give me information regarding my deposit or the parking. Ignore me the entire time checking in. Others have told me that same day they were treated the same, but only the women were treated this way.

No remote for TV the first day!

No remote for TV the first day!

Room service

Room service

Although the room was realtively nice, the comforter was not. The comforter was covered in mold. Front desk did provide another comforter but that one was also full of mold. My partner did become ill which we suspect was the mold filled comforter

Although the room was realtively nice, the comforter was not. The comforter was covered in mold. Front desk did provide another comforter but that one was also full of mold. My partner did become ill which we suspect was the mold filled comforter

no microwave, laundary room is not convenient (the app is hard to use)

no microwave, laundary room is not convenient (the app is hard to use)

The staff was courteous and check-in was fast. The pool was great. I would definitely stay there again.

The staff was courteous and check-in was fast. The pool was great. I would definitely stay there again.

Rooms were clean, beds were comfortable. Very relaxing i enjoyed my stay. Breakfast was excellent and staff was friendly and attentive.

Next time as a courtesy, it would be nice to know if our room that we will be staying in is going to be right next-door to the laundry room. Our stay was quiet and pleasant for the most part, however we were woken up about 3 or 4 AM to the sound of slamming of washer and dryer doors next to us which caused the pictures in our room to shake and wake us up.

Next time as a courtesy, it would be nice to know if our room that we will be staying in is going to be right next-door to the laundry room. Our stay was quiet and pleasant for the most part, however we were woken up about 3 or 4 AM to the sound of slamming of washer and dryer doors next to us which caused the pictures in our room to shake and wake us up.

Sink was clogged, door doesn't shut all the way in our room, had to slam it every time we left or came in. The door didn't completely shut and we unknowingly slept with it unlocked all night!! To top it off our fridge only cooled to 45 degrees.... lol. Area is industrial, not the best vacation spot. Parking was limited and you are charged per day. Would not return.

Sink was clogged, door doesn't shut all the way in our room, had to slam it every time we left or came in. The door didn't completely shut and we unknowingly slept with it unlocked all night!! To top it off our fridge only cooled to 45 degrees.... lol. Area is industrial, not the best vacation spot. Parking was limited and you are charged per day. Would not return.

It was very upsetting that I paid for a 2 double bed and I had not choice but to settle for a room with king bed

It was very upsetting that I paid for a 2 double bed and I had not choice but to settle for a room with king bed

We couldn’t check on until 6:30

We couldn’t check on until 6:30

I am a 1st Responder and booked this room to rest in between my long work shifts. I called the hotel a couple of days before and requested early check-in in and the staff member named Nick said that anytime after noon would be acceptable, but to call a couple of hours before, the day of to make sure. When I called the day of, the same guy, Nick, told me that there was no way I could check in early, and to call back later. When I told him I was a Bonboy member and a 1st responder, he mocked me, sounded irritated, and then hung up on me. I called another Marriott hotel right after and booked another reservation, and was allowed early check-in with no problem. Afterwards, I called back the Fremont Marriott and requested to speak to a manager. I was told by Nick that there was no manager on duty and shunted me to a voicemail. I left a message, but no one bothered to call me back. I am so disappointed with this hotel. I commute almost 2 1/2 hours one way to work, and stay at Marriott properties only, 3-4 times per month to rest and avoid having an accident. It's so sad how Nick didn't care about my overall well-being. The Pleasanton Marriott was further away from my Job in San Jose, but worth the drive, since they treated me like a human being with respect and consideration, which is not something that Nick is capable of, sadly!

Easy spot to meet Silicon Valley customers. Beautiful rooms!

Easy spot to meet Silicon Valley customers. Beautiful rooms!

Room was dirty, lots of spider webs, fire alarm went off as part of a drill and there was no warning, requested additional towels multiple times and were never given more.

Room was dirty, lots of spider webs, fire alarm went off as part of a drill and there was no warning, requested additional towels multiple times and were never given more.

We had were by the elevator and early in the morning people were very noisy. Also on the first morning, someone pulled the fire alarm.

We had were by the elevator and early in the morning people were very noisy. Also on the first morning, someone pulled the fire alarm.

Loved it!!!!

Loved it!!!!

When checking in was asked by staff if members said yes looked up my account and comped me the room that’s service that I don’t fo and bec I d quite hear him I did nt tip him I wish I did thank u and I’ll stay ther and Marriott properties

When checking in was asked by staff if members said yes looked up my account and comped me the room that’s service that I don’t fo and bec I d quite hear him I did nt tip him I wish I did thank u and I’ll stay ther and Marriott properties

Close to free way

Close to free way

Best place to stay

Best place to stay

In room coffee allows me to make my coffee when I wanted. I enjoy the great taste of fresh coffee when i wanted. I was hoping to go for a dip in the pool but I ran out time of the day.

good

good

The pool area was really stuffy and the chlorine was burning our eyes, we constantly had to open the doors to let the air flow but staff would come back and close it

It’s a good Marriott. Nice restaurant and facilities. I didn’t like that there were no eating options between 10 am and 11 am when lunch begins. There were at least 10 of at 10:10 wanting breakfast but no options until the lunch menu. Very frustrating

It’s a good Marriott. Nice restaurant and facilities. I didn’t like that there were no eating options between 10 am and 11 am when lunch begins. There were at least 10 of at 10:10 wanting breakfast but no options until the lunch menu. Very frustrating

What started at a positive review is now a negative review. From five star to zero stars. Just don't stay there unless you want to be robbed with extra charges. Tried numerous times to reach a manager for over 2 weeks and still no response.

What started at a positive review is now a negative review. From five star to zero stars. Just don't stay there unless you want to be robbed with extra charges. Tried numerous times to reach a manager for over 2 weeks and still no response.

Not warm enough. Was cold For me- Got sick the next day.

Not warm enough. Was cold For me- Got sick the next day.

Great location, very friendly staff.

Great location, very friendly staff.

Great staff and cleanliness. Favorite hotel in Silicon Valley

Great staff and cleanliness. Favorite hotel in Silicon Valley

Good

Good

Good location.

Good location.

Great place to stay, check in staff was super nice and gave a nice room upgrade. It seem like a place that books a lot of conferences. Surrounding area is pretty industrial. Great stay if you are visiting family in the area.

Great place to stay, check in staff was super nice and gave a nice room upgrade. It seem like a place that books a lot of conferences. Surrounding area is pretty industrial. Great stay if you are visiting family in the area.

The property is fine but dated. Rooms are fine but the pool, the fitness room, and the restaurant are all subpar for a Marriott property. Location is right next to freeway which is good but there is nothing of interest around it.

The property is fine but dated. Rooms are fine but the pool, the fitness room, and the restaurant are all subpar for a Marriott property. Location is right next to freeway which is good but there is nothing of interest around it.

Nice & clean location.

Nice & clean location.

A few nitpicks - it's really a wonder why in the 1 bedroom suite there's no door separating the bedroom from the living room. The open concept is incredibly annoying. Who was the designer who came up with the idea? Who approved the design and said "yeah it makes sense that if a person books a 1 bedroom suit, they actually want a studio". To be fair, the pictures do show the open concept clearly, but for some reason I hoped it would be more private.

A few nitpicks - it's really a wonder why in the 1 bedroom suite there's no door separating the bedroom from the living room. The open concept is incredibly annoying. Who was the designer who came up with the idea? Who approved the design and said "yeah it makes sense that if a person books a 1 bedroom suit, they actually want a studio". To be fair, the pictures do show the open concept clearly, but for some reason I hoped it would be more private.

good

good

It was conveniently located for our specific need

It was conveniently located for our specific need

The hot tub pressure jets were broken the hot tube was dirty. There was no towels on the shelves. Had to walk inside all wet and asked the front desk and then called the front desk to tell them again still there was no towels overall the waiting for towel

I did not get the room I paid for. I paid extra for a two bed room and they didn't have it to give and I had to settle for one king bed room. One of the staff manager said he would apply extra points to my Marriott account to compensate for the mishap and send me an email confirming that but I never received anything? If anything I should be credited for the parking. Please get in touch with me to confirm what is going to be done to resolve this issue.

I did not get the room I paid for. I paid extra for a two bed room and they didn't have it to give and I had to settle for one king bed room. One of the staff manager said he would apply extra points to my Marriott account to compensate for the mishap and send me an email confirming that but I never received anything? If anything I should be credited for the parking. Please get in touch with me to confirm what is going to be done to resolve this issue.

Clean and nee

Clean and nee

Very accommodating and caring staff. Thank you

Very accommodating and caring staff. Thank you

It was a very good day. I got a complimentary breakfast and they also open up the pool early for me so that I can go swimming. I’ve always liked this place because of the indoor pool and sauna it’s just somewhere that I go to get her sometime to have peace

It was a very good day. I got a complimentary breakfast and they also open up the pool early for me so that I can go swimming. I’ve always liked this place because of the indoor pool and sauna it’s just somewhere that I go to get her sometime to have peace

Checkin staff were talking to each other. To a minute to be greeted.

Checkin staff were talking to each other. To a minute to be greeted.

Great customer service and such a great motel to stay at and can’t forget the pool definitely a great place for family

Great customer service and such a great motel to stay at and can’t forget the pool definitely a great place for family

Good

Good

This good place

This good place

I never received back my $75 deposit. Anita said she was going to help out but I felt like they didn’t even care. So I never got it back and I don’t recommend this hotel

Good food and very accessible.

Had a fabulous time the one night we stayed. The indoor pool was amazing.

The only thing I did NOT like and it says breakfast included and it’s not included, they don’t tell you until after you’re done eating. Then they tell you and just come up with the bill you can’t do anything because you already ate. That’s the only thing that’s really bad about that place.

Despite having a reservation, for months, to hotel was 'sold out' and did not honor the reservation. They made me walk a block, with my luggage, to another Marriott property. Horrible handling of a customer. They host the NCCAVS conference every year - for decades - but lew the reservations for all the conference speakers. What happened to Marriott?

safe, clean and comfortable totally enjoyed

Great experience, very nice suite rooms.

was told by an employee that because it was Valentines weekend you guys jacked the prices up for the alcohol drinks and the food menu well that’s really not fair since we were there for the Cincy conference I have never in my life paid $20 for a margarita that is just insaneand your price is on the menu were outrageous all because it was Valentines weekend and we had reserved this room almost 2 months in advance

It was awesome to stay!!

.

Good

Great price great location

Sraff is very Friendly and accomodating

I stayed in a king size bed rm with accessibility features. The room was nice and clea. with updated furniture. The gym is pretty solid and it’s nice to jump in the hot tub or pool after a long grueling day.

Staff is friendly and kind

Good location

None

Needs updating. The sheets had stains on them. We rented a conference room for a work event and the room was like stepping into 1994. Old tv not a smart tv. Many of us couldn't connect to the wifi and those who did had weak connection. Only food option is the lobby bar and theres no room service.

Great customer service. I felt welcomed. I will definitely be booking again in the future

My toilet in room 701 did not flush

Quiet

Nice

everything is good i am very happy to stay

great

Lovely staff

Great

The time before last , I couldn't take a shower in the morning because there was a a water leak coming from the upstairs room, filthy.tjis last time I tried to get breakfast but I couldn't, even though I am a member OF MARRIOTT VNBY

The coffee maker is not easy to use.

The hotel was clean overall. The buffet breakfast was $20 per adult, $17 per child. A minor inconvenience was that the ice machine on our floor was broken so we had to use the machine on another level. A major inconvenience was that the door lock’s battery died on the actual door, rendering our room keys useless. So anytime we wanted to leave them room, someone had to stay behind to make sure we weren’t locked out. The times we went to the front desk for help, the same miscommunication kept occurring with the staff. We’d wait in front of our door for about 15-20 minutes and watch a maintenance person wave their key over the door lock only to realize the battery was dead. Getting into our room took longer than it should have. I would’ve been more understanding had it just been my husband and I, but we had our children with us. They offered a complimentary breakfast the morning we were leaving at around 10:30 am only to find out that the kitchen closed at 10:00 am. The vouchers were useless. We will not be staying here next time.

I love my stay. I just went there for a party that I gave and I just needed some relaxation time and it was very quiet nice and intimate and I will be back. I love it and everyone was nice.

The staff here is always really friendly and helpful.

Staff was very helpful and courteous hotel was very clean. Room was very nice. Love the hot tub.

Friendly staff and clean rooms

None

Everything is perfect !!

Nice and clean , quite and nice personal staff.

-

.

It was good.

Breakfast was good.

Great staff and very helpful. Made our stay enjoyable

It was an amazing place to stay . Great staff, Kevin in bar and Forrest at reception! Enjoyed the spa and pool! A real plus. Easy to get too. Lots of parking. Foods at bar was so good. Real yummy.

What I didn't like was no restaurants or coffee shop nearby the hotel..

Great customer service. Thank you.

Very nice property for sure coming again

Excellent

Very excellent

It is excellent

None