Candlewood Suites Fredericksburg by IHG

The location was perfectly fine right off the highway next to a gas station that we needed and it was close to our event. There was no clear sign to show where the front of the business was. We drove around the entire building to find the entrance. The room I booked a double room was giving away to someone else. We were forced to get a roll away caught. My other friend book herself a separate room that night. The rooms weren't clean the carpet was dirty. Front desk could not explain to us why. They said there was no staff. Try to reason manager on the phone she was not helpful.

The location was perfectly fine right off the highway next to a gas station that we needed and it was close to our event. There was no clear sign to show where the front of the business was. We drove around the entire building to find the entrance. The room I booked a double room was giving away to someone else. We were forced to get a roll away caught. My other friend book herself a separate room that night. The rooms weren't clean the carpet was dirty. Front desk could not explain to us why. They said there was no staff. Try to reason manager on the phone she was not helpful.

Exceptional

Nothing They canceled my reservation bc they overbooked and dis not bother to help me find other accommodations

I booked through booking.com and they haven’t sent me a refund. And no one will get back with me. You guys called and said there was no availability after I already paid for it.

Nothing They canceled my reservation bc they overbooked and dis not bother to help me find other accommodations

The entire floor I was on reeked of cigarette smoke, my room included.

I booked through booking.com and they haven’t sent me a refund. And no one will get back with me. You guys called and said there was no availability after I already paid for it.

There was nothing to like hotel called me and canceled at last minute There was nothing to like hotel called me and canceled at last minute

Passable

Stay cancelled at 3pm day of by staff due to overbooking

Bathroom sink still had toothpaste in it when i checked in at 4pm.

We reserved a non-smoking king room by the time we got there they had given our reservation away and didn't have any rooms for us. They didn't really apologize they just told us the facts. I don't recommend this hotel

Dirty, dated, broken or missing items. Really old mattress, mold in bathroom, stained sheets and towels, dirty carpet and furniture. Way overpriced for what you get. Was in town for a doctor's appointment, will need to come back to area for a week next month and will be looking elsewhere for a place to stay.

Bad

Bad

Smelled horrible

This hotel is so awful, I wouldn't recomend staying here to anyone. It is very run down and poorly maintained. The walls and carpets are very dirty. The first floor smells like stale garlic and old cooking oil, and the fourth floor had the very distinctive smell of a rats nest. The smells were so bad that it stayed on my clothes after I left. I'm very disappointed in this stay. I paid $158 for the quality of a $50/night crack hotel.

Nothing 20 plus roaches in the room

20 plus roaches in the room

Bad

There was nothing to like hotel called me and canceled at last minute There was nothing to like hotel called me and canceled at last minute

Stay cancelled at 3pm day...

Very good

Exceptional

Very poor

Made a reservation and even got a confirmation but then received a call 30min later that room was not available.

Nothing

the room was alight minus all the things i didn’t like there were bugs in my room, there was an awful smell in the hallways and rooms. the elevator was not great. the shower pressure was terrible

the room was alight minus all the things i didn’t like there were bugs in my room, there was an awful smell in the hallways and rooms. the elevator was not great. the shower pressure was terrible

Room wasn’t cleaned it was trash behind th

Bad

There were bugs in the room and the TV remote and can opener had a sticky brown substance on it.

Refrigerator did not work.

Disappointing

Definitely was cleaner than i expected but it was a great stay overall!

Not applicable

Traveling as a single female the location was awesome. Easy to get to food, gas, shopping and easy access to the interstate. Staff was very friendly and accommodating. Loved that they had smoking rooms available, so I didnt have to leave my room. Cleanliness of the room was ok. The kitchen area was the dirtiest. Leftover food and drink was left in the fridge, microwave was very dirty. But bathroom and sleeping area was good. Kitchen area needed to be cleaner.

Convenient location Very basic room. Cheap repairs. No breakfast.

Do not stay here, roaches in the rooms and have the stuff doesn’t even work.

Overall, a poor experience.

Had to cancel. Call the man at the front desk and was told I would receive a full refund just to wait 3-5 Business days. Called back three days later, as I still had not received the refund. When I spoke to a representative they said that no such refund was going through. The representative also had an aggressive attitude with me even though I was polite and calm. DO NOT STAY HERE. Management lies and does not keep there word. I would not trust my financial information with these people. I didn’t like being told I was going to receive a full refund, and then being told I was not receiving a refund. Clearly there is a culture and character issue at this place of employment. If a promise is made it should be kept plain and simple.

The property was dirty. And smelt like wet dog. Room was dirty when I walked in. Trash can was full of trash. Dirty towels on the bed and floor. The telephone didn’t work in the room. Had to walk downstairs to get my room changed and then there was a roach I. The second room

Too many bugs

Check out right after checking in due to about 12 cockroaches in our bathroom babies and adults

Check out right after checking in due to about 12 cockroaches in our bathroom babies and adults

Short stay

Lobby was clean Room infested with roaches

They have roaches and still have not gave me my refund

They have roaches and still have not gave me my refund

clean and the staff is friendly the amount of time it took to get something fixed

The young woman at the desk when I checked in was fantastic. I wish I had gotten her name, but she was outstanding The light next to the bed was broken, one of the towel racks was ripped out of the wall

Basic Nothing really

I like the staff that was in the building during the time upper management was not helpful at all. Thought rooms were clean, but found several roaches and baby roaches in the room and the bathroom.

Good pillows. Hot water. Roaches. All over the kitchen counter, side of the fridge, down the side of the cabinets and even the door. The corner going into a closet. Disgusting. Room smelled like sickly cinnamon. Elevators and hall like cigarette smoke. Carpet was coming up in corners. Box spring frayed like a cat used it as a scratching post. Stains on the floors and ridiculously uncomfortable furniture.

The roach infestation was absolutely disgusting. They were in all of the rooms I was moved too. Staff didn’t seemed to be surprised. Would not stay here again.

Very convenient. The room was very comfortable The room was clean overall, but a little dusty.

Outstanding Outstanding

I saw at least 3 cockroaches in the bathroom that I killed.

Well, I got off work around 9 PM ordered a Pizza. Around 1 o'clock in the morning. Left it out on the table because I was going to take it to work with me when I woke up at 5 in the morning. But, to my surprise, when I woke up to 8 or more roaches, helping themselves to my Pizza.. I'm very disgusted

Rachel was the front desk staff on duty on the second day of my stay. My room needed to be changed due to a lamp not working and the toilet seat coming off. Maintenance staff was not in on this day to help further with repairs, but she was quick to action. Rachel helped me and addressed me with kindness and genuine customer care. She provided everything I asked for and even went out of her way to check the new room for me, print documents for me, and treated me to cookies and snacks as a courtesy for my troubles. She was outstanding!! The hotel itself was okay. I like that the rooms were suite style with full size refrigerator, microwave, stove top, and kitchen sink. They have washers and dryers for free and free coffee. There was a gym and business center as well. I hung out in the outdoor seating area in the back of the hotel it was small but comfortable. The hotel is located right off of 95 so it is very convenient for travel.

Rachel was the front desk staff on duty on the second day of my stay. My room needed to be changed due to a lamp not working and the toilet seat coming off. Maintenance staff was not in on this day to help further with repairs, but she was quick to action. Rachel helped me and addressed me with kindness and genuine customer care. She provided everything I asked for and even went out of her way to check the new room for me, print documents for me, and treated me to cookies and snacks as a courtesy for my troubles. She was outstanding!! The hotel itself was okay. I like that the rooms were suite style with full size refrigerator, microwave, stove top, and kitchen sink. They have washers and dryers for free and free coffee. There was a gym and business center as well. I hung out in the outdoor seating area in the back of the hotel it was small but comfortable. The hotel is located right off of 95 so it is very convenient for travel.

The hotel room was dirt, it smelled bad and i found roach remains in the refrigerator and closet. There was trash behind the bed and nightstand. The laundry room was so nasty as if no one ever cleans it. The staff was okay though.

The hotel room was dirt, it smelled bad and i found roach remains in the refrigerator and closet. There was trash behind the bed and nightstand. The laundry room was so nasty as if no one ever cleans it. The staff was okay though.

Staff was not really engaged with the client. No breakfast

Staff was not really engaged with the client. No breakfast

Checkin was fine, room was clean, and water pressure was good. Would definitely come back.

Checkin was fine, room was clean, and water pressure was good. Would definitely come back.

Clean room, great water pressure staff is extremely nice and professional.

Clean room, great water pressure staff is extremely nice and professional.

We woke up the next morning and my wife noticed a roach. I told her if its just one its okay. Seconds later I saw the Initial roach and several others coming out of the cabinet and from on top of the refrigerator. We went downstairs to request a new room and we were able to change. Just to realize there were baby roaches on the a/c unit, on the walls, in the bathroom and still in the kitchen. What made it even worse as we were leaving the room to go back downstairs to the front desk there was a roach crawling on the wall in the hallway. We notified 2 of the front desk receptionists so they both were tracking each incident through there shifts andwe were told if weleft when we left we would get a full return due to the incident. And later found out the general manager was not aware and said she would issue a refund and we have yet to see it.

We woke up the next morning and my wife noticed a roach. I told her if its just one its okay. Seconds later I saw the Initial roach and several others coming out of the cabinet and from on top of the refrigerator. We went downstairs to request a new room and we were able to change. Just to realize there were baby roaches on the a/c unit, on the walls, in the bathroom and still in the kitchen. What made it even worse as we were leaving the room to go back downstairs to the front desk there was a roach crawling on the wall in the hallway. We notified 2 of the front desk receptionists so they both were tracking each incident through there shifts andwe were told if weleft when we left we would get a full return due to the incident. And later found out the general manager was not aware and said she would issue a refund and we have yet to see it.

Room was nice and cozy. Staff was pleasant and helpful. Special accommodations exceeded my expectations. I will stay again with you.

Room was nice and cozy. Staff was pleasant and helpful. Special accommodations exceeded my expectations. I will stay again with you.

Excellent customer service. The staff was friendly and helpful. The facility is a little run down. My room had a stale smell to it. I wouldn’t stay again but it was good enough for one night.

Excellent customer service. The staff was friendly and helpful. The facility is a little run down. My room had a stale smell to it. I wouldn’t stay again but it was good enough for one night.

Staff was very friendly. Room carpet is getting very old. It was very stretched out in places where it rippled. Getting in and out of the parking lot was a bit tricky through no fault of the hotel due to construction along the highway. But overall a pleasant hotel at a budget price.

Staff was very friendly. Room carpet is getting very old. It was very stretched out in places where it rippled. Getting in and out of the parking lot was a bit tricky through no fault of the hotel due to construction along the highway. But overall a pleasant hotel at a budget price.

Not up to IHG standards. Bugs and our room had no thermostat when we checked in

Not up to IHG standards. Bugs and our room had no thermostat when we checked in

I liked the property a lot. The accomodations and the price was very good. The internet and heat system were my only issues but, I found it to be the one of best and I have stayed at Marriott Residence, Comfort Inn of n and Suites, Hilton and other's.

I liked the property a lot. The accomodations and the price was very good. The internet and heat system were my only issues but, I found it to be the one of best and I have stayed at Marriott Residence, Comfort Inn of n and Suites, Hilton and other's.

Found a cockroach in the bathroom in the morning. And other bugs on the desk

Found a cockroach in the bathroom in the morning. And other bugs on the desk

Booked a 2 bed and had to take a 1 bed with a roll out bed upon arrival .. the roll out bed was in bad shape with a torn mattress .. other than that the visit was fine

Booked a 2 bed and had to take a 1 bed with a roll out bed upon arrival .. the roll out bed was in bad shape with a torn mattress .. other than that the visit was fine

no locked room. i asked and was told it was policy..if i had not been attending a funeral i would have sought alterative hotels. Very dated..floors missing pieces..double bed. room smelled of dog.

no locked room. i asked and was told it was policy..if i had not been attending a funeral i would have sought alterative hotels. Very dated..floors missing pieces..double bed. room smelled of dog.

I've stayed in this property several times and the location is very convenient and reasonable.

I've stayed in this property several times and the location is very convenient and reasonable.

The carpets was dry

The carpets was dry

Nice for a one night stay. If you were staying longer in the area it would be wonderful with the kitchenette.

Nice for a one night stay. If you were staying longer in the area it would be wonderful with the kitchenette.

Fast friendly service, ok area with grocer and restaurants. Could be cleaner

Fast friendly service, ok area with grocer and restaurants. Could be cleaner

Good

Good

A lot of broken stuff in the room, the more you look the more dirty you find it. Bugs

A lot of broken stuff in the room, the more you look the more dirty you find it. Bugs

Smelled like dog pee in the elevator and lobby. Tried to force a checkout an hour earlier than on site.

Smelled like dog pee in the elevator and lobby. Tried to force a checkout an hour earlier than on site.

I had to leave once I seen the bugs Ridiculous I need a refund for my 3 nights

I had to leave once I seen the bugs Ridiculous I need a refund for my 3 nights

Hello, upon my arrival my room was not clean all that well. I decided to check out the next day and the front desk person was unable to handle this transaction and I am awaiting for a call back from the manager.

Hello, upon my arrival my room was not clean all that well. I decided to check out the next day and the front desk person was unable to handle this transaction and I am awaiting for a call back from the manager.

The room had roaches had to leave in the middle of the night.

The room had roaches had to leave in the middle of the night.

The mattress was uncomfortable. The room was very small. Couldn’t adjust the room temperature. Staff was not friendly or professional.

The mattress was uncomfortable. The room was very small. Couldn’t adjust the room temperature. Staff was not friendly or professional.

Very disapointed

Very disapointed

My room needed to be changed three times due to a roach problem

My room needed to be changed three times due to a roach problem

We were there for one night. Easy off expressway. People were friendly. Were told When we checked time of breakfast there was none. Room was musty, stained and ripped carpet. Bed was comfortable, curtains blocked out light. Price was too high for what you got.

We were there for one night. Easy off expressway. People were friendly. Were told When we checked time of breakfast there was none. Room was musty, stained and ripped carpet. Bed was comfortable, curtains blocked out light. Price was too high for what you got.

It's an average hotel

It's an average hotel

Property was in a good area put the room I tried stay in wasn’t clean I seen a roach on the wall ac wasn’t cold all and all was not a comfortable. I had to pay for another hotel.

Property was in a good area put the room I tried stay in wasn’t clean I seen a roach on the wall ac wasn’t cold all and all was not a comfortable. I had to pay for another hotel.

For a while now or live ins.

For a while now or live ins.

0y

0y

Simply just like home!

Simply just like home!

Then the fact the elevator was out of service leaving one in operation. Once i got to the room, the room had existing trash. Overall, the place is very dirty. Would not recommend it

Then the fact the elevator was out of service leaving one in operation. Once i got to the room, the room had existing trash. Overall, the place is very dirty. Would not recommend it

Arrived and hotel was overbooked. No room available

Arrived and hotel was overbooked. No room available

It was nice and cozy and no one interrupted my peace.

It was nice and cozy and no one interrupted my peace.

Not to bad of a price for the room but then charging extra when when checking in was a little ridiculous

Not to bad of a price for the room but then charging extra when when checking in was a little ridiculous

Everything was good other then the bed was very uncomfortable.

Everything was good other then the bed was very uncomfortable.

I got into the shower to find that the boxed soap had been opened and apparently used; the shampoo and body wash containers on the wall were both empty.

I got into the shower to find that the boxed soap had been opened and apparently used; the shampoo and body wash containers on the wall were both empty.

Was told the room was unavailable and they tried calling me. Next offered a smaller room. I looked at the room and it was filthy. There was no refrigerator, when I opened the dishwasher there were many love roaches crawling throughout. The room was dirty. The smell was horrific. I let the front desk know and he was not surprised. He actually said he was aware but they are only on the fourth floor.

Was told the room was unavailable and they tried calling me. Next offered a smaller room. I looked at the room and it was filthy. There was no refrigerator, when I opened the dishwasher there were many love roaches crawling throughout. The room was dirty. The smell was horrific. I let the front desk know and he was not surprised. He actually said he was aware but they are only on the fourth floor.

When I got there to check in the receptionist was very rude and said they did not have me with a reservation. She then found me was very rude. when we got to our room my husband turned the tv on and it said no signal. I called them and they said that TV does not work so there is nothing I can do there is no technician. I called the following day and they said I told you it does not work no care in the world to make us comfortable. Again very rude and confrontational. I would not recomend staying there.

When I got there to check in the receptionist was very rude and said they did not have me with a reservation. She then found me was very rude. when we got to our room my husband turned the tv on and it said no signal. I called them and they said that TV does not work so there is nothing I can do there is no technician. I called the following day and they said I told you it does not work no care in the world to make us comfortable. Again very rude and confrontational. I would not recomend staying there.

The property had roaches in room 217. The hallway/room smelled like wet dog and the linens were dirty. When asked for new linens. I was told that I needed to bring down the old linens first.

The property had roaches in room 217. The hallway/room smelled like wet dog and the linens were dirty. When asked for new linens. I was told that I needed to bring down the old linens first.

The staff was excellent, professional. Very nice people.

The staff was excellent, professional. Very nice people.

this place is strickly for homeless people. Guest have big size Pit bull dogs on ropes, Hallway & elevator smells like marijuana. The guest dog jumps up on other guest. You have guest who are just hanging out in the lobby just loitering. For the price of these rooms you would expect it to be clean, speaking about clean the hallways have dirty linens laying outside of rooms and housekeeping door. I have plenty of trouble getting my overcharge for the room back. I am still waiting for my incedential deposit back.. This place needs staff changes real quick because only the General Manager can do refunds . This one hotel i wont ever stay at or tell anyone about . This hotel is not for tourist. The front desk agent was outside smoking more than doing her job.. which she aint even good at, she knows not enough to be left alone on a shirt alone..

this place is strickly for homeless people. Guest have big size Pit bull dogs on ropes, Hallway & elevator smells like marijuana. The guest dog jumps up on other guest. You have guest who are just hanging out in the lobby just loitering. For the price of these rooms you would expect it to be clean, speaking about clean the hallways have dirty linens laying outside of rooms and housekeeping door. I have plenty of trouble getting my overcharge for the room back. I am still waiting for my incedential deposit back.. This place needs staff changes real quick because only the General Manager can do refunds . This one hotel i wont ever stay at or tell anyone about . This hotel is not for tourist. The front desk agent was outside smoking more than doing her job.. which she aint even good at, she knows not enough to be left alone on a shirt alone..

The room had a damp smell. They didnt have the room i booked. They tokd me i could cancel my reservation because they didnt have a handicapp room available. They charged my card twice in errror, and when i asked about it, all they could say is that humans make mistakes. I will never recommend, nor stah ever in this hotel. The lights swtch didnt work properly?, there were knats flying around. The carpet was filthy. This was not a quality hotel..

The room had a damp smell. They didnt have the room i booked. They tokd me i could cancel my reservation because they didnt have a handicapp room available. They charged my card twice in errror, and when i asked about it, all they could say is that humans make mistakes. I will never recommend, nor stah ever in this hotel. The lights swtch didnt work properly?, there were knats flying around. The carpet was filthy. This was not a quality hotel..

Unfriendly staff with a horrible smell when you walk thru the door. Next to a gas station/trucking lot. Staff was unfriendly and went thru my room.

Unfriendly staff with a horrible smell when you walk thru the door. Next to a gas station/trucking lot. Staff was unfriendly and went thru my room.

Other than that, it was great

Other than that, it was great

Horrible stay. Most uncomfortable bed i’ve ever tried to sleep in. Rooms are hot, hallways are musty and overall not very clean. Elevators smelled like Bob Marley spent the night in there smoking it up. Oh - and their listing says they have a restaurant…. They don’t. It’s like a snack room you can buy stuff. Save your money, sanity, and prevent back pain and don’t stay here.

Horrible stay. Most uncomfortable bed i’ve ever tried to sleep in. Rooms are hot, hallways are musty and overall not very clean. Elevators smelled like Bob Marley spent the night in there smoking it up. Oh - and their listing says they have a restaurant…. They don’t. It’s like a snack room you can buy stuff. Save your money, sanity, and prevent back pain and don’t stay here.

We only stayed in the room from 11:30pm Saturday night. And left about 10:00am Sunday morning. And got a good night sleep 😴

We only stayed in the room from 11:30pm Saturday night. And left about 10:00am Sunday morning. And got a good night sleep 😴

Outside traffic noise. Otherwise a nice clean stay.

Outside traffic noise. Otherwise a nice clean stay.

The room was perfectly fine and bed was very comfortable. However, the other guests were very sketchy and I passed a man in the hallway holding a long serrated knife just walking with his head down. Very unsettling.

The room was perfectly fine and bed was very comfortable. However, the other guests were very sketchy and I passed a man in the hallway holding a long serrated knife just walking with his head down. Very unsettling.

The bathroom toilet didn’t flush

The bathroom toilet didn’t flush

Good Hotel

Good Hotel

Woke up the next morning and everything had a wet feel. Hallways had a strong odor of cooked food.

Woke up the next morning and everything had a wet feel. Hallways had a strong odor of cooked food.

We requested a non smoking room and got a smoking room. Our room was given away. Unable to receive refund because manager not on site. Room was dirty and smelled like smoke. Disgusting. It was hard to breathe and left early in the AM due to breathing conditions.

We requested a non smoking room and got a smoking room. Our room was given away. Unable to receive refund because manager not on site. Room was dirty and smelled like smoke. Disgusting. It was hard to breathe and left early in the AM due to breathing conditions.

It was not kept clean, room lights didn't work and AC was poor in a hot/humid environment.

It was not kept clean, room lights didn't work and AC was poor in a hot/humid environment.

Great hotel in a terrible location. Trying to get in & out of the property is a pain in the ass. Have to make a U turn when exciting off of 95 to get back to it. Overall placement is just not convenient.

Great hotel in a terrible location. Trying to get in & out of the property is a pain in the ass. Have to make a U turn when exciting off of 95 to get back to it. Overall placement is just not convenient.

My room was much better this time than 10 days ago last time it was smelt of dogs and it was dirty. This time. The room was very good. It smelled fresh. I was happy with the room this time, but the area needs to be cleaned up. a lot of people strange people walking around.

My room was much better this time than 10 days ago last time it was smelt of dogs and it was dirty. This time. The room was very good. It smelled fresh. I was happy with the room this time, but the area needs to be cleaned up. a lot of people strange people walking around.

The worst of it was the construction trying to enter the building. Which they have no control of.

The worst of it was the construction trying to enter the building. Which they have no control of.

This facility in extraordinarily RUN-DDWN. It needs to be closed and entirely renovated. IHG ought to be ashamed of this property.

This facility in extraordinarily RUN-DDWN. It needs to be closed and entirely renovated. IHG ought to be ashamed of this property.

We booked the reservation online and once we arrived at the hotel there were no non smoking rooms available. Then at 11pm we had to call you cc dept to get a refund, Afterwards we had to drive around at midnight to find a room because we couldn't book anything online after 10pm.

We booked the reservation online and once we arrived at the hotel there were no non smoking rooms available. Then at 11pm we had to call you cc dept to get a refund, Afterwards we had to drive around at midnight to find a room because we couldn't book anything online after 10pm.

There were people walking around the property standing on the corner of where our bedroom is for 45 hours straight they even had BB guns in the backyard. The room smelt like wet dog there was animal hears on the chairs crumbs on the floor. The place was smelly and dirty. I’ve been going to this Candlewood suites for six years and never saw it like this before.

There were people walking around the property standing on the corner of where our bedroom is for 45 hours straight they even had BB guns in the backyard. The room smelt like wet dog there was animal hears on the chairs crumbs on the floor. The place was smelly and dirty. I’ve been going to this Candlewood suites for six years and never saw it like this before.

Staff was amazing

Staff was amazing

Close access to I-95

Close access to I-95

"Warning domestic violence" The room was clean the area around the hotel was very dificult to navigate though that is not why i am leaving such a bad reveiw. I have genuinely never had an experience like this at a hotel and i do not understand why the issue was not handled at all. I booked my stay for 2 nights but left at 4 am the first day after hearing major domestic violence that shook the room all night to the point i could not sleep and i am a heavy sleeper. We had began calling about this distubance at 11:pm and nothing seemed to have been done at all about it. Suposedly they called the room and they said everything was fine but if anyone had bothered to listen on the floor we were on at all let alone the floor above us they would have realized it was not fine. I shared with the front desk that i heard loud banging that shook the walls and chairs being thrown across the room and women screaming to stop and to get out of their room and that they were hurting her and a man shouting awful things at them. This was not normal and i regret that i didnt think to call the cops myself. I was refunded for my second night but i didnt receive anything for the night i wasted there not being able to sleep i gad to get another hotel about an hour away and was too tired after not sleeping all night to attend the ren faire as i intended too so i really just wasted alot of money on this and i highly regret my stay.

"Warning domestic violence" The room was clean the area around the hotel was very dificult to navigate though that is not why i am leaving such a bad reveiw. I have genuinely never had an experience like this at a hotel and i do not understand why the issue was not handled at all. I booked my stay for 2 nights but left at 4 am the first day after hearing major domestic violence that shook the room all night to the point i could not sleep and i am a heavy sleeper. We had began calling about this distubance at 11:pm and nothing seemed to have been done at all about it. Suposedly they called the room and they said everything was fine but if anyone had bothered to listen on the floor we were on at all let alone the floor above us they would have realized it was not fine. I shared with the front desk that i heard loud banging that shook the walls and chairs being thrown across the room and women screaming to stop and to get out of their room and that they were hurting her and a man shouting awful things at them. This was not normal and i regret that i didnt think to call the cops myself. I was refunded for my second night but i didnt receive anything for the night i wasted there not being able to sleep i gad to get another hotel about an hour away and was too tired after not sleeping all night to attend the ren faire as i intended too so i really just wasted alot of money on this and i highly regret my stay.

We stayed here for about 6 weeks while waiting to be able to move into our new place, it was really nice for those who need temporary housing. They had a lot of things most hotels don't, like pots and pans, a dishwasher, a stove, a microwave, plates, bowls, cups, and silverware. In general, it was probably a better place for us to be than a more expensive hotel would have been just for all these extras. My one big complaint is that the floors are always so sticky, I believe it's due to how they clean the rooms but we always had to wear shoes and even then the shoes would stick to the floor. Regardless, I would stay here again if I was in the same situation.

We stayed here for about 6 weeks while waiting to be able to move into our new place, it was really nice for those who need temporary housing. They had a lot of things most hotels don't, like pots and pans, a dishwasher, a stove, a microwave, plates, bowls, cups, and silverware. In general, it was probably a better place for us to be than a more expensive hotel would have been just for all these extras. My one big complaint is that the floors are always so sticky, I believe it's due to how they clean the rooms but we always had to wear shoes and even then the shoes would stick to the floor. Regardless, I would stay here again if I was in the same situation.

First of all, we did not stay at this hotel. I paid for it, checked in and went to the room for about a half hour, then checked out with thd promise of a refund. The room was the last available room in the queen category but it was a smoking room. The smell was unbearable even after I Febrezed the entire room twice. (Febreze supplied by the hotel staff). I would never recommend that anyone stay in a smoking room unless your are desperate or have no sense of smell. Otherwise, I have complaints regarding the staff.

First of all, we did not stay at this hotel. I paid for it, checked in and went to the room for about a half hour, then checked out with thd promise of a refund. The room was the last available room in the queen category but it was a smoking room. The smell was unbearable even after I Febrezed the entire room twice. (Febreze supplied by the hotel staff). I would never recommend that anyone stay in a smoking room unless your are desperate or have no sense of smell. Otherwise, I have complaints regarding the staff.

Everything

Everything

Quick check-in/out, very friendly staff.

Quick check-in/out, very friendly staff.

Loved the full kitchen!

Loved the full kitchen!

This hotel has really gone down hill. They put me in a smoking room, without even warning me ahead of time. It smelled terrible and there was nicotine all over everything. When I tried to switch rooms, they told me that there was none left that were non-smoking. When I got into my room, I had no towels. I didn’t plan on showering until the morning anyway so I figured I would go down to the desk and ask when I woke up. I went down at 7 AM the next morning and asked for a towel just be told they had none left. I was handed a hand towel… To shower with! Then I was told that if I found a housekeeper in the halls, I could ask for one. So I was supposed to search the hotel to find a towel?! Isn’t that their job??? So I just went back to my room and use my hand towel. When I checked in, I had asked for a late check out so I was given a 12:00 check out time. At 11:45 a man was knocking on my door asking me why I was still there. This man did not look like an employee with the exception of a piece of paper in his hand. He wasn’t dressed well and was chomping on a toothpick.

This hotel has really gone down hill. They put me in a smoking room, without even warning me ahead of time. It smelled terrible and there was nicotine all over everything. When I tried to switch rooms, they told me that there was none left that were non-smoking. When I got into my room, I had no towels. I didn’t plan on showering until the morning anyway so I figured I would go down to the desk and ask when I woke up. I went down at 7 AM the next morning and asked for a towel just be told they had none left. I was handed a hand towel… To shower with! Then I was told that if I found a housekeeper in the halls, I could ask for one. So I was supposed to search the hotel to find a towel?! Isn’t that their job??? So I just went back to my room and use my hand towel. When I checked in, I had asked for a late check out so I was given a 12:00 check out time. At 11:45 a man was knocking on my door asking me why I was still there. This man did not look like an employee with the exception of a piece of paper in his hand. He wasn’t dressed well and was chomping on a toothpick.

I booked and paid online. When I arrived at the property they said that I had to pay for my room. When I told them that I booked through a third party they stated that they only received a room request and not payment. So I was charged again so they could assign me a room. Thus is completely unacceptable. Next ti.e I will just book with the property.

I booked and paid online. When I arrived at the property they said that I had to pay for my room. When I told them that I booked through a third party they stated that they only received a room request and not payment. So I was charged again so they could assign me a room. Thus is completely unacceptable. Next ti.e I will just book with the property.

I liked the walk in shower and didn't like the pet hair on the floor and the side of the bed up against the wall

I liked the walk in shower and didn't like the pet hair on the floor and the side of the bed up against the wall

The manager was very supportive and even called around other hotels for me. Thanks to that manager I was able to stay in a safer property.

The manager was very supportive and even called around other hotels for me. Thanks to that manager I was able to stay in a safer property.

Checked into a room that was already occupied.

Checked into a room that was already occupied.

Was a quick stop but perfect

Was a quick stop but perfect

Excellent service everyone friendly and helpful. Room exactly as expected with surprise additional amenities like stove top, dishwasher and even garbage disposal.

Excellent service everyone friendly and helpful. Room exactly as expected with surprise additional amenities like stove top, dishwasher and even garbage disposal.

I had to change my room multiple times. Whoever cleaned the room left their hair all throughout the bed. There was hair all throughout the room and bathroom. The rooms and hallways smelled horrible. I will not be returning.

I had to change my room multiple times. Whoever cleaned the room left their hair all throughout the bed. There was hair all throughout the room and bathroom. The rooms and hallways smelled horrible. I will not be returning.

We stayed for several days and housekeeping never showed. New sheets would’ve been nice. Also something was wrong with the AC it kept ticking and was difficult to sleep.

We stayed for several days and housekeeping never showed. New sheets would’ve been nice. Also something was wrong with the AC it kept ticking and was difficult to sleep.

Room was dirty and smelled horrible

Room was dirty and smelled horrible

Booked for a friend and the feedback was absolutely positive. Very friendly and professional staff, clean hotel, and overall excellent experience.

Booked for a friend and the feedback was absolutely positive. Very friendly and professional staff, clean hotel, and overall excellent experience.

Close to the highway could be loud at times. Room did smell like smoke but not overpowering. Staff very helpful

Close to the highway could be loud at times. Room did smell like smoke but not overpowering. Staff very helpful

Nice play to stay

Nice play to stay

Over all, it was a decent experience. The staff at the hotel was attentive and pleasant.

Property you can measure cleaning and carpet change. Staff was great though. Rachel was very helpful

Great value; clean, comfortable; easy access from I95.

My only complaint would be the water pressure was not that great

Lovely

There were roaches in my room..i told the front deck..they said someone would be contacting me by phone or, emai. I haven't received either yeti

The hotel itself was fine, but I was not happy when the credit card I provided was ran for $50 then another charge for $12.31 within an hour of checking in and we hadn’t used a thing!! Still trying to get that handled!😡Oh there was an issue with a bag of garbage sitting in the hallway all the time we were there.

The staff was very friendly, rooms are cozy, smoke smell is a bit strong, but, the staff gave us air fresheners. Everything is close by, but, the traffic is CRAZY!!!!! I would DEFINITELY CHOOSE CANDLEWOOD SUITES as a place to STAY.

We had a great experience. staff was very friendly.

Easy to check in - very friendly staff- beds were comfortable- requested a king size bed or two queens but only one queen available and it was fine. Bathrooms were very clean. Really liked the sound machine that was in the room. Helps to block out any noise so my dog doesn’t bark - keeps her nice and calm. Thinking about buying one for us.

We were a late check in because of traffic & gave a smoking room even though I reserved non smoking! Room smelled so bad!

I just booked a one night stay. The only thing I would have asked for is coffee in the lobby.

This hotel left a lot to be desired.

There was hardly anyone available at the front desk, we were there a week our room was not cleaned once, it smelled horrible an trying to locate clean towels was almost impossible

After my one night stay, one elevator out of service and other had no working lights, so walked down four flights of stairs.

Staff was helpful during fire alarm.

We have always searched for candlewood when we traveled as we loved these hotels. As of late, not so much, to the point we probably won't stay at another. When we went to go in our room the door would not work. We had to get a different room, and the only king room they had was a smoking room. We do not like all of our belongings smelling like smoke, but I wasn't paying for something I'm not getting, so I agreed. The room reeked, had stains all over the floors, chairs, and couch. The toilet seat was basically falling off, to the point you had to be very careful or you would end up on the floor using the restroom. Then in the morning we discovered the coffee pot did not work either. We couldn't even notify anyone upon checkout as your to just leave your room key in a box on the desk and there was no one there when we left. My fiance was furious and I was also upset, as these hotels used to be very luxurious and comfortable. Like a little home away from home. Anymore they have become a "what will be wrong this time." We've stayed at others last year that we additionally had issues

It was ok . Good for price .

Front desk helped us to move into a different room with two beds next day. Other than that everything else was fine.

Booked a room with two beds. Said they didn’t have two beds when we arrived and couldn’t get one. Walked into the room with a damp carpet and the strong smell of mold and mildew. Main light in the room can’t be turned off because the light switch it broken. Had to duct tape it to get it to stay off. Desk light is broken. Bathroom door doesn’t latch and the lock is also broken. Told me they couldn’t give me a discount or any type of refund because I booked through Expedia.

Our room was comfortable and well equipped. Staff was was friendly and efficient.

perfect

Wonderful front desk staff. Went out of their way to help. However the room was very dirty. Just didn’t want to complain because they were short staffed.

there was a dead bug in my fridge.