Hilton Garden Inn Frederick

Good

The staff was friendly and very helpful.

Great stay. Clean and super helpful staff.

Check in was quick, very nice staff. Location perfect. Nice and quiet. Free parking. Spacious room. The gym was great says my husband, especially the spinning bike. The fan in the bathroom was loud and pretty useless. Towels didn't even dry out over night.

The staff was pleasant, and the overall experience was smooth and stress-free. The location was convenient for what I needed, and I felt comfortable throughout my stay. For other travelers, I would recommend considering what amenities are important to you before booking and checking what's nearby if you plan to explore the area. If you're looking for a clean, comfortable place to stay with a welcoming atmosphere, this hotel is worth considering. Overall, I enjoyed my stay and would stay here again.

Clean and comfy.

Clean and comfy.

Very good

Breakfast was excellent, staff friendly and helpful

No comment

Exceptional

We were very pleased with the friendliness of the front desk staff.

👍

Everything No hot water but all good we were aware

Everything No hot water but all good we were aware

Pricey breakfast. Room was clean and comfortable. Staff was friendly and helpful

I was really disappointed with water You guys have a wonderful environment

I was really disappointed with water You guys have a wonderful environment

nice staff and clean room

Very good

Stayed here for one night as a pit stop. I stayed at 2 other Hilton’s on my trip that were amazing. This one was just ok.. I was under the impression from another booking site that there was a hot tub but it’s no longer there and appears to have been filled in (see pics) Pool was supposed to be heated too but was really cold and dirty! A lot of bugs in the pool and around it.. room was fine but only like 3 channels on tv. Wouldn’t stay here again.

The staff at the Hilton Garden Inn is exceptional. Shayna Darrell and the rest of the staff are always friendly and helpful. When my dog was sick( I had to put him down) Darrell and Shayna were so kind and understanding. Darrell helped take Bear out to the car because he could not stand up. The kindness shown by the staff at the Hilton is why I stay there for each visit. It is like visiting family when I stay at The Hilton Garden Inn in Frederick.

The staff at the Hilton Garden Inn is exceptional. Shayna Darrell and the rest of the staff are always friendly and helpful. When my dog was sick( I had to put him down) Darrell and Shayna were so kind and understanding. Darrell helped take Bear out to the car because he could not stand up. The kindness shown by the staff at the Hilton is why I stay there for each visit. It is like visiting family when I stay at The Hilton Garden Inn in Frederick.

The best place to stay when visiting Frederick

We were in Frederick, MD for our date night without the little one. Booked this place for the night and thought there would be a hot-tub, but was informed that it is closed permanently. So that was a little disappointing. Staff there were super helpful and friendly. The building is overall maintained nicely in the public area, but our room has a peeling wallpaper in the bathroom. Overall clean and comfortable, and pretty reasonable for a stay.

Good for a Quick stop on m’y roda trip

Exceptional

Beds weee great, water pressure was perfect No complaints

Beds weee great, water pressure was perfect No complaints

very affordable, very nice staff, clean hotel, clean rooms.. have been staying there a bunch!

Exceptional

We were in town for a wedding and spent two nights. We loved the convenient location to downtown Frederick. The hotel was clean and safe. The room was spacious and provided all of the necessary amenities. The staff was friendly and helpful. We used the the gym which was bigger and had more equipment than most hotel gyms. We would recommend this hotel to others and will definitely stay here again.

During our stay the entire building lost water.

Beds are a little hard so if you like the softer beds they may feel uncomfy. Pet friendly! If you do early check in dont expect to get a hot shower right away! With the morning rush there was no hot water at 2 pm. Best time to shower i found was after 9pm. Plenty of hot water then.

Shower faucet ran contiguously, pool was filthy and nasty with what looked to be vomit and hair floating everywhere. Breakfast took forever. When waitress and cook weren’t busy eating, they were in no hurry for anyone else. Our meals were brought out one at a time, and not how they were ordered. We were finished eating when last meal arrived. There’s more to complain about, but not worth the time. I am really surprised, because Hilton has never let us down.

Staff was outstandingly helpful, professional, and friendly. Appreciated the morning breakfast and especially the coffee options in the lobby. The location is good, and the stay was peaceful. The only issues are related to the facility itself: The HVAC system in the rooms is a challenge to sleep with, despite earplugs, and it goes from cold to hot fast, not really settling in on the set temp. The bathrooms are old.

Exceptional

Well, I consider this high-end hotel. I was in town on business and the rate and availability was present so I booked and it was a wonderful experience. The breakfast is well worth it and staff is very friendly. It’s a welcoming city.

Accommodations were as advertised and the made to order breakfast and bar were a pleasant surprise

Christian -glad you’re back. You greet us with smiles. Marlin and Daryl are always busy cleaning. Thanks to all the staff!!

We stayed for one night. Had not eaten and were to tired to go out. We ate at their bar and found it to be excellent. The food, people and drinks were very good. The bed was very comfortable.

The room and beds were clean and very comfortable

Clogged bathtub, no toilet paper, no TV signal

Staff members were great ! Room had a misty smell . Onsite restaurant food very poor .

Clean room; very kind staff

friendly staff

The staff was very kind and room was clean!

Staff were very courteous

Nice

My room was fine but when I asked Amish for extended check out, he told me that I had to be a Diamond or Platinum member. It was later confirmed by another staff but he was very professional when explaining it and never offered a reason why. The front desk staff on Sunday morning explained it professionally and I understood. Also the breakfast was cold and my fiancé received her breakfast immediately and mine arrived 15 minutes later. There was also lots of discussion between several guests about whether the turkey sausage were actually turkey or pork. The menu showed turkey links and they were patties. I do not eat pork and tasted 1 and did not eat the others. I would like to receive some accommodation for the unsatisfactory breakfast experience.

Elevators and public areas are really outdated. The patina on the elevator brass is something else, along with the fading green paneling and a persistent “human smell.” I didn’t use the pool or gym, but I walked by and both looked older. Staff were genuinely very sweet and helpful. The gentleman who helped my mother with her morning coffee and toast was kind and attentive, and the gentleman who checked us in was also helpful and very kind. The room itself was pretty meh, but it was well cleaned and the sheets were neatly made. I do wish they offered more of a breakfast bar (or something along those lines). I didn’t eat here, but honestly, given the options nearby, I probably should’ve tried it. The mall across the way has a few chain spots, but they all feel like this place too—older shells of something that used to be there.

The bed and pillows were not comfortable. TV was flaking out. Room was fine but some key areas could use an upgrade.

Great place great staff only thing I still have not got my deposit back

Nice room but breakfast buffet was not worththe extra charge

Staff was very courteous and helpful.

Room was small with few utensils.

Great breakfast and service from our server, JR. Front desk personnel were friendly and helpful.

This hotel is not clean throughout. Dirt everywhere.

Quality and Spaciousness of the room, lobby, and halls was lovely. Labelling around stairwells could be improved I didn't know if the stairwell next to my room I was in was fire exit only or a normal stairwell.

Good location, clean room, nice lobby, and restaurant on site! All staff were welcoming. A special thanks to our waiter JR at the restaurant who was so friendly. The breakfast was excellent! Will definitely stay here again!

Disappointed in available breakfast options compared to years ago.

Friendly staff. Love the little bar. The girl working the bar is wonderful. Room is extremely clean. I really like staying at this hotel

Clean rooms, friendly staff

Breakfast was overpriced. Thermostat was difficult to get set. Room was clean. Staff was friendly and helpful.

Half empty alcohol bottle left in room. Bathroom tub with brown stains around the drain and tub spout diverter.

Nice, clean room and friendly staff.

Room was clean, comfortable and quiet. The staff were very kind. I loved having access to the fitness center and that there were lots of options for restaurants nearby. Thank you gif the very pleasant stay!

Staff was good but the hotel was dirtier than on previous visits. Saw dog poop in a hall.

Excellent property in Fredrick. Close to downtown , shopping and other activities. Excellent value , excellent service and very accommodating.

Dirty bathroom, damaged tv

The hotel was very nice, close to many food options. The gym and common areas are well maintained and clean. The staff are super friendly and helpful. I’ll stay here again.

Very nice spot for the price :) in a cute location. Building is pretty.

Impressed! Great rate & a great stay. Very clean. Room spacious. Staff professional, helpful & friendly. Property is just couple miles away from Frederick. We will stay here again for sure. Highly recommend!

For the price, a very nice, no frills, large clean room.

Everything! I enjoyed my stay here it was the best experience ever

Not a bad place to spend the night Property could use a refresh

I spent 2 days at the Hilton garden and did not have time to use most of the services offered.

Great all around! Wish breakfast was included.

Good

quiet hotel great location

Staff was great for the most part. Requested late checkout and was granted no issue. Cleaning people were very rude and kept knocking and asking when we were leaving. Were told the pool area had a jacuzzi and it didnt. Lots of black mold on shower ceiling. For the amount of money i spent I was pretty let down

👍

Room was very clean. Staff was professional and courteous.

No shower gel upon arrival, TV would go black or scramble picture after a few minutes of watching anything but the news, food left on our bed and in floor from staff bringing clean towels in while we were gone, hair in food ordered from restaurant, heat would automatically switch to air conditioning on its own.

Great value, location and comfort

Overall fine, charged for bottled water in the room and did not offer free continental breakfast :(

Great staff and great location near many restaurants etc. Easy access to surrounding highways. Some of the rooms need the bathrooms remodeled. Aside from that good price and nice accommodations.

The staff was great—the place was clean but the room’s heat did not work properly

Everything was as expected

Very loud with kids running amok

Comfortable room. Very friendly staff.

Friendly fast checkin

Very professional

Very nice hotel. Would definitely stay there again

Clean, quiet

Excellent location. Clean, respectful staffing.

Yes, the room was fine, and the staff were extremely courteous.

Comfortable beds

Quick check-in was very nice after arriving at 1am.

Always welcoming and super clean.

The staff onsite was amazing, friendly and check-in was quick. I will being staying here every time I am in the area.

It’s not a free breakfast: it cost $15 each, and the hot water took 20 minutes to warm up. I think some upgrades are due but it was a decent stay

Shower did not have hot water

Sorry to complain, but we want you to improve. Hotel is nice and nice location. Room didn’t have enough towels per guest, one bath and one hand towel. But did provide more upon request. Rooms accoutrements short, no shampoo, soap, toilet paper not restocked. Breakfast was the quality of a free breakfast but full charge. If providing breakfast improve the quality, get real syrup and condiment dispensers and utensils. Make real food and not the freebie quality. Maintain consistency with other locations. Or provide breakfast with stay like other Hiltons.

Yes good staff.

na

Signed up for breakfast but after filling up our plates were told we didn’t have breakfast and could pay $16 each

It was terribly dirty and the shower has mold in in.

*

Very clean all around room, lobby and grounds. Easy access to interstate.

No hot water at check in

Room and facilities were fine. Had issues with loud motorcycle outside room in the middle of the night but not the hotels fault. Conveniently located off highway close to lots of food options.

When we arrived for our reservation, the staff at the counter seemed annoyed and would not look at us. We checked in and went to our room which seemed nice on the surface but the chair in the living room had a large stain on the seat that appeared to be urine. The shower head was detached from the wall and so was the spigot so we could not get the water to turn off completely. The final straw was the mattress. It was so bad that we cut our trip short and drove home to Ohio so we didn’t have to go through another night in that bed. I really like the Hilton brand but this property has a lot of room for improvement.

Friendly, efficient

The staff! The people they all are five star!

The room had very little lighting so i could not read. I also thiught the hitel had a hot tub based on the online photos. Good location to visit frederick.

Easy parking. Plenty of dining options nearby.

Parking was good.

Yes clean room and praking was safe

Nice hotel, will stay again

Outdated rooms and the shower in the morning was cool-warm never got hot!

Clean room | Staff | Shops nearby | Gym

. elliptical in gym didn't work

Did not have hot water. Tried running hot water from the sink and shower and both were like warm at best

We arrived well before check-in, but Jhalea was gracious enough to find ready rooms, which was fantastic after 4 days on the Appalachian Trail. Rooms were everything you expect from the chain, clean, comfortable and well-maintained. My only minor complaint is that the laundry room requires you to download an app to wash/dry clothes - no way to pay cash. Then you have to ask for your unused balance back through the app. Convenient for the hotel but a pain for the traveler.

Clean room and breakfast

Housekeeping is much delayed till 6pm. It required several requests to front desk. I am Hilton Honors as well !

Dirty floors, no hot water, and lousy housekeeping. Also my daughter got food poisoning from a frozen dinner

Clean roim

Great

Great service

Comfortable hotel. Has a welcoming lobby with different places to sit/lounge. The bar is a nice addition. Complimentary coffee was nice in the mornings. The place was clean enough but if you looked deeper, some things could use a deep cleaning but not a deal breaker where it felt gross.

IT was great

All good Thank you

Clean room, great staff, ample parking space.

Clean

There was no hot water. Bad customer service.

It would have been nice if there was some literature in the room re: time of breakfast. We missed the breakfast. And it would be nice if coffee was available around the clock in a coffee butler for the guests. All in all, the stay was a wonderful experience. I would stay there again and I would recommend it to others. Sincerely, Mary Ann Nolte

Very nice property and location. Very accommodating and the staff was professional and courteous.

Perfect for an overnight stay to visit family in the area on our way to North Carolina.

Friendly staff, clean, bathroom just needs updating.

I enjoyed the fitness room, my room, and the patio. I liked the area around the hotel.

No hot water in shower

Quiet hotel and clean

Clean

The property was fine. The staff was wonderful. My only complaint is that the room smelled like wet dog.

The only downfall too me was that beds were hard. Its totally a me problem, but yeah,they could have been softer.

We enjoyed our stay and would go back.

Great place to stay but really $3 for a bottle of water in the room if you are not a Hilton member?!

Great location, friendly staff, ample parking lot. Highly recommended.

Staff was very friendly, lots of food and shopping in walking distance. Overall a good experience

The hotel is very clean, modern and up to date. However, the staff is very unfriendly and rude. There are so unaccommodating. I asked for my room to be cleaned and we came back to a dirty room once again. We had a three night stay and our room was not cleaned even once. It was disgusting and we were told that it will be done. Our AC as well was not working for two nights and were told to be patient and it will come on. Also...we kept getting locked out of our room and having to go downstairs to get another key. It was so inconvenient. The overall hotel and room is very nice but the staff is beyond rude which leaves a bad experience overall.. I am not sure if he is the owner but Anish greeted us with a terrible attitude overall and seemed he was like that to all the guests.

Quiet and nice area

Quiet clean and great stay

Stay was good. Nice property, great staff.

The bed was super comfortable and the room was clean. However the tub had mold stains all around and it looked like it hadn't been scrubbed properly in a while. We didn't have any hand soap.

Great place to stay...lady on the front desk always take care of me

TV, Keurig, lights, A/C. Bathroom was very clean and conveniently had all the necessities in place. The bed was comfortable and the room was quiet. A brilliant hotel playing way above its class.

Very clean and great parking

Had to wait more than two hours to get a room. Even after having an online reservation. Just get ready to wait is my advice.

Below my expectations

The beds & pillows are horrible! Poor air in lobby, hallways, and elevators. Staff very uninviting.

Everything was great! Very clean and quiet. Staff was very friendly and accommodating. A special thanks to LaShea for great customer service!

Ok

Litter/garbage all over the property. Lazy and unfriendly receptionist at front desk.

It was easy to get to, plenty of parking, the rooms were nice and clean

Room need more lighting.

Unfriendly front desk person when i checked in. Given a room next to pool which was musty and smelled. Would not recommend.

Positive: There was an issue with ac and the guy came right up and helped. Overall will never stay again

Best night sleep in hotel was very quiet no running down hallways

We stay at this hotel every year when we travel to Maryland to see our children and grandchildren.

Easy check in, room cool when we arrived and very clean.

Very nice stay with great service

Professional staff and clean property.

Overall, we would have had a perfectly nice stay, but the temperature regulation in the room was terrible. The thermostat was set at 69F when we arrived and cold air was blasting. We had to turn the heat on in June to make it comfortable. After that, every hour or so the A/C would turn back on at full fan. We’d have to get up and reset the thermostat. Eventually, we had a very nice serviceman come up, who reset the thermostat. He explained that it has a motion detector that resets the temp to 70 when you leave. When we were sleeping or watching TV the motion detector didn’t work, and we got blasted with cold air on and off all night. I slept with a hoody on. My wife got up several times to reset the thermostat. Not a great way to get a restful night sleep before driving all day.

We had a very pleasant stay. I needed assistance from the hotel management staff. Shameka and the assistant general manager Sheena could not have been more helpful and accommodating. Many thanks to them both!

Room change needed due to car urine odor and leaking toilet

great coffee shop in the center across the street

I booked a reservation for a king and upon check in was given two queens and on the ground level n3xt to the pool. Room was extremely humid and smelled like chlorine.

Property was fine, would

I did find charging regular customers $3 for a bottle of water to be a little silly and I wish I would have seen the sign before I used to to make coffee, as I assumed that's what it was there for.

Too expensive and my reservation included free breakfast but they did not honor it. very sad

Dirty pool. Weak breakfast. Bar and restaurant are a joke

The staff was not friendly, and the breakfast buffet tasted like it had been prepared the day before. While the bed was very comfortable, I recommend bringing your own pillows, as the ones provided were worn and uncomfortable. Additionally, the shower’s water temperature was difficult to adjust; it often turned very hot, and even when set to cold, it wouldn’t cool down effectively.

Not good. The building is tired; moldings in the bath are rotted; the Wi-Fi doesn't connect ( they said they were fixing it but 18 hrs later still not fixed), the tub faucet wouldn't shut off, the A/C sounded like an idling diesel engine AND breakfast (not included $15) was seriously rubberized eggs in the steam tray.

The staff were friendly and personable. I also found the location to be very convenient.

Attractive grounds and modern lobby with a variety of seating arrangements. Nice restaurant set-up for breakfast and evening meal. Polite employees.

First morning we weren’t charged for breakfast. Then the following morning, we were charged over $60 for two adults and two kids and my son only had a cup of cereal. There also wasn’t any information in the room in regards to wifi, TV channels, amenities, hours, etc. I wouldn’t recommend staying here.

Overall, our stay was good. The beds were too firm. My back was hurting when i woke up in the morning. They didn't vacuum the carpet and my allergies were acting up. I found particles on the carpet. The employees were very helpful and accommodating to us during our short stay.

The staff was friendly. The room was clean. The lighting as a bit dark. The rooms could use a slight freshening but generally I would stay there again if I need to.

I just needed a place to stay while in town for a graduation. Staff was friendly and helpful. Room was clean. Lots a restaurants nearby. Overall a decent place to stay on a trip.

Super clean. Comfortable bed and very friendly staff

Nice hotel. Would stay again. It was clean and front desk person was very nice. Didn’t eat there so no comment on dining

We had a quick one night stay for a wedding we were attending and the hotel was nicely maintained. The lobby area was also large enough to handle an after wedding gathering with a lot of other guests. The staff at the front desk were also friendly.

It was out dated . The shower was naste , faucet broken . It was just place to lay your head. If you book at a Hilton hotel you think of at least a decent room . Dingy carpet. Thought it should have been a super 8 .

Staff never at the front desk, the grass almost 6” high around the property. Even tho I prepaid for my breakfast, both mornings I was there by two different restaurant’s staff I was told I had to sign a bill with the fees of the breakfast since it their rules. Even after the front desk staff verified the breakfast was prepaid still they both wanted me to sign a bill! Not sure why the Hilton thinks I s a good idea to keep these lines under their names!

Fairly expensive hotel for the area, and they charge for breakfast (continental basic) which is free at most hotels.

Location, staff professionalism and the amenities.

Beds were so comfortable. Slept like a baby.

ther was long black hairs on the sheets

I had a pleasant time staff was amazing

I had a great stay.

Super fast checkin. Room was clean and nice.

Staff members were nice, and amenities were very good. Nice pool and good breakfast selections.

Great

It was a nice place to stay. It was clean and felt safe. My biggest complaint is a Hilton should provide 2 ply toilet paper!!

Perfect

Wouldn’t recommend. Outdated. Shower didn’t work.. phone didn’t work.. wasn’t the cleanest. You can tell housekeeping only cleans what’s visibly dirty and does not clean highly touched surfaces or seating. Makes the cleanliness questioned just yuck. Felt uncomfortable having to sleep there while I was on a short vacation. I was only offered a partial refund and a maintenance request was never put in after I called to complain to the front desk from my personal phone because again, the room phone didn’t work. Is that a safety concern?

In the bathroom there are cut out sections of the counter top on the side, and empty inside, maybe there were drawers in the before. I don't like that. Looks creepy. Also, there was an empty water bottle shoved in one. I would change those in the rooms.

Quiet, clean, convenient

Staff was helpful and pleasant. Room was comfortable.

Very polite staff,

It was a last minute decision to stay in the Frederick area and we booked this hotel based on other reviews. Alyssa at the front desk is professional, helpful and friendly...she is a great representation of the hotel. Our room and the hotel lobby was clean, inviting and cozy. We also enjoyed a night cap at the bar and the bartender was friendly and professional. Quick but great stay. We'll be back!

Na

Kids were running around and also was trying to relax and I hear the fire alarm someone pulled I think it was just a mess and the room ac did not work

Easy check in. Some basic issues with cleanliness. We were woken up in the middle of the night by a dripping sound and found that the mini fridge in the room had been unplugged resulting in the ice box melting near an electrical extension cord that was fashioned right next to the refrigerator - big safety hazard. Would not recommend the breakfast as it’s not included in the reservation and for $15/person the selection was very disappointing. Overall was an alright place to lay my head for a night but probably wouldn’t stay again.

Very clean , staff we’re pretty cool and laid back , very quite ! Definitely recommend!

Facility was nice on the facade but the room felt worn down. Specifically the comforter was tattered, and the shower was subpar with terrible water pressure and inconsistent hot water. Not what I expected for how highly rated it was. Staff was pleasant and professional.

Convenient location