Best Western Historic Frederick

Just spent one night and slept well.

Small area to eat breakfast at. Parking was ok. Staff was helpful. Would not stay at again.

Pleasant

The room was clean and the bed comfortable. The bathroom was small, there was no elevator the steps were a little dirty and the parking lot had a number of pot holes. My first impression was that this motel was run down. I was pleasantly surprised by the interior.

Superb

Fine hotel. A little old and worn but clean and fully functional for all our needs. Bed was really great and water pressure was superb too.

Exceptional

Breakfast was delicious and rooms were more modern than expected! Staff were wonderful.

It was a good place to stay. Good breakfast. Great location.

Honestly, we did have a problem with the shower in the room. I called the front desk, the response was immediate, the gentleman that came to the room was so friendly, fun and earnestly wanted to please us as guests. He was so helpful and accommodating, it was very impressive. The person who checked us in earlier was very kind, he also went out of his way to help me without my asking for help. So the two employees that we encountered were exemplary. I highly recommend this hotel.

For the price it was a great choice.

Window did not lock and had to change to another room. Window screen bent and falling out but window did lock in second room. Had to call desk for tv remote and drain in shower broken.

So close to family and highways. NA

The property needs a deep clean (carpets and grout in rooms) but the staff are exceptionally kind and the breakfast is good, internet is good and the pillows are the best ever!!!

Very good

It was a decent hotel

price of room was quite a bit higher than on here

price of room was quite a bit higher than on here

Room was clean, breakfast was hot

Superb

Good hotel very clean breakfast is okay.

Exceptional

Staff was accountable and kind. Breakfast was better than expected. Few minor things like tools left in bathroom from repairs that really weren't finished but didn't interfere with our stay. Remote control wasn't working properly. I was offered another room but too tired to move.(ALL Carpets need cleaning or replacing...minor stench) Overall it wasn't a bad stay but it wasn't A1

Superb

I would not recommend this place, and I would never stay here again.

Would definitely stay here every time I'm in town for

Water pressure. -It was not clean. -A bit dated. -Washer/dryer has only one set with coins. Old and dirty. -Bathroom was gross. -Breakfast was the worst I’ve ever had. Just waffles, bagels, cereal, carton scrambled eggs.

Very good

Water pressure. -It was not clean. -A bit dated. -Washer/dryer has only one set with coins. Old and dirty. -Bathroom was gross. -Breakfast was the worst I’ve ever had. Just waffles, bagels, cereal, carton scrambled eggs.

Very good

Location was good and it had a lot to park a truck in. Breakfast was lackluster. Out of all the good things and even though there was an attendant for breakfast, she didn’t refill anything. Also, I usually had been able to get a paper copy of my receipt but this time for some reason I couldn’t get one. Ice machine on the 2nd floor was out of order, vending machines almost empty on both floors. Crappy efforts on repairs all over the building. I don’t recommend staying here.

Location was good and it had a lot to park a truck in. Breakfast was lackluster. Out of all the good things and even though there was an attendant for breakfast, she didn’t refill anything. Also, I usually had been able to get a paper copy of my receipt but this time for some reason I couldn’t get one. Ice machine on the 2nd floor was out of order, vending machines almost empty on both floors. Crappy efforts on repairs all over the building. I don’t recommend staying here.

Bad

Good breakfast

The building was not kept up, the fitness room was hot and no weights, broken TV, there was hair in the bathtub

Check in was seamless. Everything was correct, room appeared clean and well maintained. When we returned from dinner and turned on the lights, very small little bugs appeared near the lights. We killed them and more appeared. I called the front desk, a young man came (Mitch) to check the problem. He identified them as sugar ants. He left to see what could be done. Returned to say we could move to another room very near the highway or to an upstairs room but there was no elevator. So at 10:30 pm we collected our belongings and moved to the 1st floor near the highway (room 157). Got very little sleep due to LOTS of road noise. We were scheduled for 2 nights so they gave us room 104 for the second night. When I went to pick up the keys I was told that 104 had already been rented so they gave us 137 instead. I checked the room for bugs and spent the night there. They said they were extending a 20% reduction in our bill. As far as I can tell, that has been done. I will know more when I get my credit card bill. Overall, I probably won't chose a Best Western room in the future. This was an unpleasant experience and one I will not knowingly allow to happen again.

Hotel was in excellent condition. Bed very comfortable. Felt safe in and outside. Bathroom very small but extremely clean as well as the room.

Clean room, comfortable bed, and friendly staff.

It has become our go to place when we go to Frederick

Room smelt musty, not clean. The smallest bathroom I have ever seen. Literally a closet. For 172 dollars I expected more. I left before breakfast. Couldn’t wait to get out.

Love Holiday Inn Express!

😂

Nice stay

The front desk and cleaning staff were very helpful. The room was clean and roomy. However, the layout of the bathroom is odd (The sink is outside of the bathroom, and it is very tight inside of the bathroom.) Additionally, it will be more accommodating if they put a larger coffee table so that you can use it for two people.

Friendly Staff, very helpful. great location

shower had mold on wall

Room was clean and breakfast and coffee were great

Shower had "dirt" from last(?) tenant TV did not work in the first room we were assigned 2 socket Lamp had one socket broken Did not have dairy free options at breakfast as posted Night clerk (manager or owner?) did attempt to fix TV, and showed great compassion helping a movement challenged guest get to their room. I was impressed and did what I could to help. Price was reasonable.

Great hotel for the price. Slow internet

Standard best western. Please make better breakfast.

Room was clean. Breakfast was terrible, tasteless powdered scrambled eggs and undercooked brown & serve sausage. Hallways smelt heavily of marijuana during our entire stay. Very noisy until 3 am both nights of our stay. Will never stay or recommend again.

A good breakfast. Staff friendly.

Very nice room. Convenient to where I needed to go.

Staff was friendly, the inside of the hotel was clean but trash was scattered throughout the parking lot. Noticed several spiders in the tub and stink bugs were on the walls.

be vary cautious when staying at this hotel. we booked a room with two double beds and after arriving to the room, as the blanket was pulled back we noticed an actual bedbug. this is a serious cleanliness issue for us so we went to the front desk to request either a refund or to be moved to another room since it was 2am and finding another place to stay was not possible at the time. the night shift clerk was extremely rude and kept telling my friend to be quiet and that she would not talk to her because my name was on the reservation but we were standing there together explaining our concerns. after an unpleasant interaction the clerk changed our room and let us examine the new room and the bedsheets to make sure there weren’t any bugs. I will say, the only main positive with this hotel was that we were slightly impressed with the free breakfast options. the food was actually decent and had many choices to choose from.

The property is not handicapped friendly.

We have stayed at this property multiple times and were impressed by the friendly and hospitable atmosphere. It is also very conveniently located and there are neighborhoods near by that are good for walking.

Clean, quiet room and good breakfast for a good price.

Bed too hard. Too many pot holes in parking lot.

The room was clean and comfortable. Our only complaint was the lack of an elevator.

Clean room, great staff!

Room was clean

To start with, the staff were first rate. Always polite, kind, professional, and accommodating. Room was clean & fresh smelling. Only a couple stains on furniture were present. Breakfast was fresh, delicious, and continuously stocked during the morning time offered. The only minor drawback was the heating-cooling unit in the room seemed responsive to personal control only part of the time; overall however, the air temperature in the room was comfortable.

My room had ants in it

Staff & breakfast was good. Only concern was noisy noisy fan in air/heat unit in room.

The blankets are very thin, I froze all night. The hvac system is very loud, kept me up most of the night. The bathroom had a bug in it and wasn’t super clean. The front desk told me there was a gym on the 2nd floor but walked the entire floor and no gym was found. Not the best

Nice hotel for a stay close to downtown. The staff are friendly and caring and the breakfast is above average.

We were only staying in for 1 night. I was told by 2 different staff members that my charge would be $55. When we checked out the next morning, they slapped a charge of 2 nights and $139. It is fraud and they lied to us. I put the blame on the General Manager Bhavesh Prakash for defrauding us who does not know what customer service all is about.

Everything was very good except the gym. That was disappinting

The staff is 1st class. The king room I stayed in was top class and very comfortable. This is the first time I have ever submitted a written rating in all the years I have traveled. That should tell you everything you need to know

Room was very clean, especially the bathroom. Given the price this was a surprise. Refrigerator was in excellent condition too. Overall it felt like a quality room. There is no elevator, but no issues getting to second floor

Front desk staff are amazing! However, room cleanliness needs improvement. Counters needed to be wiped down.

Easy check in/out, great price , clean room and breakfast!!

The staff is hateful

Yes house keeping made sure my room stayed clear and the front desk was very curious

Staff very helpful

I was what I expected. Nothing special, nothing less

The room was clean but needed updated to remove the stains in ceiling and tub. The desk clerk was asleep at the main desk on Sunday morning while the other person worked and made sure breakfast was available.

the room was very clean. the staff very courteous. I would stay there again!

The room was great for a 3 night stay! The staff was very accommodating and sweet :)

Very courteous staff. Breakfast was very good, enjoyed our stay while traveling.

Check in and out was great, but the room had the smallest bathroom, thin walls, and outlets didn’t work. Ceiling tiles were molded over and was in a room by the electoral closet, which was loud.

Clean room and offers a great deal of privacy.

Room was clean and the staff could not be more accommodating. Well done

Very clean and friendly staff

Staff were nice and helpful. Room was clean.

Sketchy neighborhood, sub par hotel with 2 cop cars in the parking lot the whole time. Did not inspire confidence or sense of safety.

The staff was very courteous and helpful.

Room was in good condition. Desk clerk was okay. The manager was rude. He was helping himself to things on our table in the dining area without asking, never asked for the pepper or salt. He kept reaching over us and taking things off our table and personally using them. We eventually brought our food up to our room. He had no respect for personal space. Maybe the manager could use a lesson in the proper way to ask to use items that others may be using. He made us felt uncomfortable.

The room was clean but dated. The sink and bathroom area was really cramped and not suitable for more than one person.

Breakfast was nice with good selection Last hotel we stayed at they had no juice, coffee was empty and there was 1 muffin. All staff was friendly especially the yound man at front desk the night we arrived - very pleasant (didn't catch his name)

Clean and a good spot to stop for the night. Decent selection for morning breakfast.

I'm very happy to stay here because when I check in at the hotel all the staff are very profesional and friendly also the room I booked is very nice, clean,confortable and remodeled and I definitely recommend this hotel for everyone, also I will come back to this hotel again when I have the opportunity again.

Clean room, staff was nice, quite.

Nice place and decent breakfast and friendly staff

When we got there and checked in, they gave us a key to someone else’s room, which was uncomfortable when I unlock the door and there was somebody already in the room. Then the room they gave us. The bathroom did not have a vanity to it so it was hard to brush our teeth and put out stuff that we need for hygiene and impossible for my wife to do her make up.

Not very clean. Shower curtain had hair on it.

Located in a neighbor that is nice for walks. Everything about the hotel was just kind of mediocre. Kind of run down.

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Staff was very helpful

I actually had to sleep with my headphones on playing relaxing music. Worst sleep ever in a hotel.

This place was dirty and didn’t look clean! The bathroom was so small the toilet was practically in the shower!

Roomy bed area with couch.

Nice, clean, and a friendly staff. Housekeeping staff was friendly and responsive to my needs as well. I stayed for 4 nights while I traveled to Maryland to visit my children.

Check-in was slow.

Hotel was old and it felt that way. Shelf in shower was on such an angle that anything fell off it.

Decently clean rooms. Bathrooms are so small. Staff at the desk was nice, we didn’t do breakfast so can’t say good or bad. Shops near by decent.

Plumbing noises through the wall.

Not great. Two of the 3 lamps they have in the rooms was not working. The room was therefore very dim the entire stay. Also had some sort of drywall issues above the shower head?

The check in person - I want to say I wish it was smooth. Wanted to give me only one key for a two person check in, said their “Stock was low.” I ended up getting the second key but how is stock issues my problem. He also called my last name “very German” said it was a compliment, he needs to work on the small talk. Same person at check out this morning looking like he just rolled out of bed. Glad I’m not the manager, he would have been told to go home shower and wake up, he’s the face of the property.

Had an old smell. Bathroom very small

Water pressure in shower a little weak but room was nice and staff friendly.

Well worth the $120 for a night.

Totally nice room, comfy bed, accommodating staff.

No weather for a pool and no time for it either.

The room was very clean, bed was very comfortable.

This hotel is a good and moderately priced hotel, near to downtown Frederick and lots of wonderful restaurants. The staff and cleaning good as well. No complaints.

Bed was comfortable and room was very clean. Would stay again.

We booked a room for 3 people, a king with a pullout sofa for our son, but no bedding was provided in the room for the sofa bed. When I called the front desk, I was told I had to walk down to the front desk to get it myself. The staff, though polite, initially gave me only a wadded-up blanket. When I asked for sheets, she went back and retrieved a wad of sheets; back in the room, I realized it was the wrong size for the sofa bed and lacked a top sheet. Exhausted, I chose not to return to the desk. The sofa bed mattress was old, yellowed and uncomfortable. The king bed was comfortable, the only nice part of the room. The bathroom faucet wouldn’t switch to the showerhead, streaming only from the faucet despite pulling the shower pin. My husband couldn’t fix it, and we reported it the next day. I requested a partial refund for the inability to shower, but was told prepayment made this impossible. Later, the staff offered a room change, but as we were settled, moving for showers was impractical. I appreciated the attempt to address the concern.

There was a stench in the hallway that smelled like cat pee, which I know to be the padding underneath the carpeting. The room was not very clean.

Room was okay, the bathroom was awful there was mold all over the tub and the used some sort of mat to cover it up but the mold it growing outside of the mat now and the shower curtain and linens had rips/holes in them. Other than those issues the hotel was quiet and conveniently located next to shops and restaurants.

Clean room. Older building but rooms have been updated nicely.

Its old, small rooms, needs updating and better cleaning.

It was an older property or seemed to be, but very quiet. Breakfast was so so. Rooms were clean. Close to interstate and restaurants.

Not well kept and dirty

Great breakfast, love the coffee

It was a older facility but well maintained and clean

Quiet and convenient.

The room given to us had a leak in the bathroom, so we had to change to a different room. The desk clerk was very nice and helpful, but she had reported that issue to housekeeping 2 days ago. The rooms could use a good thorough cleaning.

Good location with access to shopping and dining in frederick.

Bed was too high off the ground. At 63 and only 5 feet tall, I had to push the foot stool around the room to get into bed. Nothing in or around the tub to hold on to for getting in and out of the shower. Cost was fair and front desk was nice. But there was no ice available until the middle of the night.

Very nice staff . Easy and speedy check in.

Ok

Would recommend

Eggs at breakfast were just fair but I like biscuits and gravy and the gravy was very good. Although the agent was new to the area, she gave me a map of the historic downtown area and quick directions.

Great place to stay,very clean

Clean room.

Air conditioner did not work in the room. They offered to move my room, but it was upstairs and a double bed, I requested the first floor and a king room. Oh, and there’s no elevator and my daughter is handicap. So yeah, it was not happy with this visit. And I think they knew that air conditioner wasn’t working because apparently it was the only room left which I find hard to believe.

Blah blah blah.

No elevator, poor breakfast. Good location, comfortable beds.

Bathroom was super small - but beds were very comfortable and all staff very friendly and helpful

Not clean enough

If you turned the shower on hot it made a loud screeching sound and the air conditioning unit didn’t make our room much cooler what so ever hard to sleep. Nice pool

Great spot.

Great property, exceptional for the value.

We really like the location, since it is on our route for our vacation. Place is also very clean, and the staff is friendly and professional.

Basic hotel that is a few minutes drive from downtown Frederick. The hotel could use a facelift, as it is a little dated, but has a large amount of rooms. The room was a bit dark with limited lighting — my only critique. The breakfast was fairly good with a number of options in the small dining room. It should be noted that this hotel doesn’t have an elevator to the second floor.

were dirty and there was mold all over the ceiling. The floors hadn’t been properly cleaned. The carpet in the room itself had us wearing socks the entire stay. The sink outside the bathroom was dirty and looked like it hadn’t been scrubbed in months. The TV didn’t work. The only saving grace was the beds were comfortable. I can’t believe best western put their name on this one. What a disappointment.

It was clean and staff was super helpful

I liked the friendly staff, updated finishes in the room, and the convenient location close to shops, food, etc. Some of the lighting in the room was not working.

Everything very good

Hotel was a bit run down & not very clean (greasy door knobs) ac didn’t seem to work right, shower made horrible squealing noise. Bathroom was extremely small. It was alright for a one night stay. People that worked there were nice & it was in a nice, quiet part of town close to the historic part/shops.

problems with door locks, new ones being installed

The room smelled of smoke, the shower was not clean, the breakfast sausage was cold.

It was average at best. People in the front messed up reservations for a family member that we paid for in advance. She showed up and they told her they had no suxh reservation for her and caused her to have a severe panic attack considering she drove a long way and it was late in the evening.

Overall it was a good stay.

Average hotel. Person at front desk was kind and professional. Hotel has smell of old smoke and cigarettes. Vending machines on our floor (2nd) and in the stairwell. King room with sofa was comfortable enough. Went to front desk to ask for pillows and a blanket, desk clerk got them right away. Missed breakfast, coffee was fine.

The staff were very friendly and nice, and the breakfast had more options than other hotels I've stayed at. Highly recommend staying at this wonderful place.

Everything was just perfect I recommend

The breakfast was un impressive. Fine, but…

Great location. Staff was very friendly. Continental breakfast was adequate. Will not return to this Best Western.

The place need to fix the ceiling bathroom and some parts in the room you can see it need to repaired. I should of take pictures

The first room we were given had a very unpleasant odor. Additionally, our keycard malfunctioned six times over the course of just two days, which was quite inconvenient. The hot water dispenser also doesn't work unless there's water in the coffee machine, which means you can't get any hot water for tea or other needs—this seems like a design flaw, as the hot water dispenser should have its own dedicated supply. The lighting in Room 146 is also too dim, and the window appears to be broken. As mentioned earlier, the smell in the room was particularly bad and made the stay uncomfortable.

Customer service was excellent. Would come back.

Clerk was very accommodating to our needs (no stairs to get to room). Shower diverter was very leaky, causing weak water flow from shower head. Free breakfast was fine, about as expected. Location close to the freeway.

No upkeep in this hotel. Dirty room

I was not able to sleep past 7am because they are replacing the roof and there was a lot of noise. I stayed in the second floor so they were literally above me. My shower also had a hole the size of my foot. Would not recommend it. My room was 227.

5

Deferred maintenance is obvious!

Pretty dated hotel. Loud and bathroom might have been the smallest I've ever seen

Ive stayed here several times, and its ok for what i pay for. Frequently, the microwave oven, or the TV has minor issues, or the heater/ac is a bit loud. The staff is nice and helpful.

relatively close to downtown- clsest budget hotel

It was clean and nice . I would stay there again.

Coffee great

Everything is perfectly fine for a budget hotel. Bed seems comfortable. Front desk attendant was very pleasant. Bathroom seems exceptionally small.

The room was very clean. The property was in a good location for our needs.

Our stay was very pleasant

Bad

Our stay was very enjoyable

Ok

NO HOT WATER. Do you need to know more?

Everything was Awesome

Staff was very nice. Heater did not work in room

I got a new room later on in which the fridge was not plugged in and the bathroom doors lock was broken

Room was having bed bugs - kids faced skin irritation and now we are at Dr.’s clinic

shower heads not cleaned. hair dryer broken. breakfast buffet ran out of hot food and was not replenished

Great stay for a great price

The prize was convenient and the property’s staff was very helpful

Great location, surprised at how clean it was!!

Great stay, clean and quiet.

See above

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Would stay here again

The property is close to the area we are visiting, so it is very convenient. There is nothing fancy about it, but it is nicer than expected for $89 a night. Room is large with a king size bed, sofa, desk, refrigerator and microwave.

Very nice

Truly excellent check in staff. Had a sort of odd reservation combination, they took care of it with great ease. Cleaning staff were very considerate, and did a fab job. Very nice location.

This property was old and run down. Outside access to rooms and for sure not worth the price. The online booking was misleading and if I hadn’t booked online and arrived so late in the day, I would have cancelled my booking.

Place was an actual dump hated every second left as soon as I got there and the staff was very useless.

Hotel needs a renovation.

Not a fan at all. My room smells, there is water damage on the ceiling that was repaired by masking tape, the bathtub is un usable, lights don't work, parking is terrible due to several people taking up 3 spots, and it just feels dirty and unsafe. Will never stay here again. Worst Best Western I have ever stayed at.

The property was well maintained and all of the staff was courteous and helpful.

Bathroom was very small - there is a spa tub in the room, but no way to close the drain, so it was useless. I felt like I was in a box while using the toilet. Room and facility were clean and breakfast was good.

Breakfast was great and plenty

Check in started with the staff making fun of previous guests for not knowing there aren't elevators. The room was weirdly placed. Small bathroom, leaky shower door. The sink was in the other room.

Clean and good place for the night. Friendly staff esp coming in late at night.

The room was OK, but the bathroom was way too small

The bed was extremely uncomfortable, neither myself or my husband could get comfortable. I eventually bailed to the couch in the middle of the night. The bathroom is very small and hard to move around in. Staff was friendly and the area around it is nice with good dining options.

I likely would not stay here again. It was priced accurately for this property but the facility is not kept up well. It was clean but worn out and therefore felt dirty and old. It was not walking distance to the historic area. I would suggest considering a bed and breakfast in town.