Hilton Garden Inn Nashville/Franklin Cool Springs

Exceptional

It's very calming and nice.. It could use some deep cleaning and hand rails at the whirlpool it's very slippery.

I made a reservation for a handicap accessible room with appropriate facilities on the ground floor When I arrived I was given a non accessible room on the 2nd floor. There were no facilities for my handicap. I was unable to shower or wash my hair. I spoke to Russel and he was not helpful. The next morning I had breakfast which was satisfactory. I was served by Jannell an she was great. Accomodations!

Friendly staff and beautiful facilities Stains on the hallway carpet. One day, the maids didn’t make our bed.

The bed had a drip in the center. Was like laying in a hammock. This was NOT enjoyable.

Beautiful hotel and good location. Would stay here again.

Clean room, typical breakfast buffet. However, they charge for self-parking.

Deborah from the front desk was kind. The manager was useless. The room was missing basic necessities. The door was crooked and we could hear people in the hall til late.

Deborah from the front desk was kind. The manager was useless. The room was missing basic necessities. The door was crooked and we could hear people in the hall til late.

Very good

The staff helped sell us on the hotel, the hotel engineer insisted I try the omelette, which was amazing, great location, front desk to house keeping were all very nice, won’t stay anywhere else, too easy and safe!

Didn’t, they canceled my reservation They just up and cancelled my reservation and I was screwed for cheer weekend

Good

Nice staff. Hotel set back away from traffic noise--a plus!

Front desk staff were very friendly and welcoming

Nice location. Good food Room was over ran with ants! They even got into the bed

Room was over ran with ants! They even got into the bed

Didn’t, they canceled my reservation They just up and cancelled my reservation and I was screwed for cheer weekend

Great stay

Good place to stay, nice and clean room. Was a little caught off guard that we had to pay for breakfast.

We stay here every year. Clean rooms and the staff is friendly and helpful.

Superb

Very nice hotel and staff was nice but I didn’t get the room I paid for.. we were told we got an upgrade because they oversold rooms but our upgrade was a 2 queen room when I booked and wanted the king room.

Beautiful open clean lobby! We were welcomed with live music and the lobby smelled amazing and fresh!

Bfast was good. They made specialty omelette. Very good...nice location tucked in a corner st cool springs

Bfast was good. They made specialty omelette. Very good...nice location tucked in a corner st cool springs

Na

Very good

The rooms were nice and clean. Breakfast has a variety of options as well as made to order choices.

All of our friends were able to check in early. Our room wasn’t ready so we had to wait. No big deal-but the staff member at check in said she would waive our parking fee since we had to wait. Very kind-but it wasn’t waived and we were still charged.

All of our friends were able to check in early. Our room wasn’t ready so we had to wait. No big deal-but the staff member at check in said she would waive our parking fee since we had to wait. Very kind-but it wasn’t waived and we were still charged.

The mattresses were a little too firm for us

Clean updated

Clean updated

Great breakfast ( hot), great area!

I had a problem with the air conditioner in my room. It has a very loud squeal sound most of the night and made it very difficult to sleep.

Air conditioner wall unit sounded like we were sleeping next to a train.

Air conditioner wall unit sounded like we were sleeping next to a train.

Convenient

Convenient

Exceptional

Friendly staff

Everything was good

The staff wasn’t very welcoming.

The staff wasn’t very welcoming.

Everything was great except for the wifi. We were trying to use the streaming apps and it kept buffering about every 30 seconds. Other than that, this was one of the best hotel experiences I've had. Comfortable beds, very clean, hot water in the shower, good breakfast, easy and friendly check in.

xa

Superb

Exceptional

Great stop on my way North! Great room, Excellent food & bar service, breakfast was amazing too. Real eggs not powdered and many choices. I will definitely stay here again!

Awesome facility

Not an entirely safe place to visit

B

Great location , excellent breakfast , very good service. Will stay here again!

Clean, friendly help. Bartender was great. Only issue is paying to park.

The room and service was nice but the smart tv in the bedroom would not connect to the internet. This was important as my gf and I both remote work during our stay.

Clean quiet room. Great breakfast

It was very clean and nice.

Friendly staff, clean room, great location and plenty of parking

I got charged 230 for a king suite with a Jacuzzi tub that did not work.And the room was very small and the staff was rude and it didn't even include breakfast. The website said 205, and I was charged in extra $25.For what?

Room was clean and nice. Staff was courteous and did a great job but the hotel seemed to be understaffed a

yes

Very clean room. A comfortable bed was appreciated. The tub in our room was relaxing. Our meeting room had most of what was wanted, missing sweet iced tea:)

The hotel was in a great location. It was stylish and modern. My room was spacious and bright. The bed and pillows were extremely comfortable. The layout and style of the room was very nice. My room was very nice, but there were a few small issues. The laminate was peeling up on the nightstands by the bed very badly. The wing back style chair had a strange stain on the seat. I I liked the coffee and tea available in the room, but it would’ve been nice to have free coffee in the lobby.

Plumbing in our room was awful toilet wouldn't flush and drain wouldn't drain the bathroom exhaust fan didn't work so it was humid and steamy tv had no movie channels for when you get to hotel at night and just wanna watch a movie

Very clean and comfortable. The staff were so welcoming and friendly!!

Clean room. Super friendly and helpful staff.

This stay was amazing! Would definitely recommend.

Perfection. Clean, great parking, fantastic location, shopping, restaurants close by. Quiet yet a mile or so to interstate .

Room 324

Clean room nice patient staff

Nice place, good location, nice room + friendly staff.

I stayed in room 411. The hotel was so nice. Unfortunately, the next morning I woke up with several bites on my arms and neck. My daughter who slept in the other bed didn't have any bites. I went to the doctor and was told they were bed bug bites. I took pictures.

Charging $10.00 to park in the hotel parking lot was a bit of a shock. Last time I will stay at a Hilton.

The jetted tub I had booked was not available so they upo

Clean and very comfortable rooms. Cleaning staff tried to enter the unit at 9:30AM while I was undressed. Please do not enter rooms until check out time

I purchased the full hot buffet and it was more than worth it however I can see how it can get pricey for a family of multiples over multiples days. Thankfully I was only in town for a night. It was convenient as most things were closed on Thanksgiving morning. Room and common areas were VERY clean. I used to clean professionally and will say I was impressed with how clean the floors and carpet in the room were particularly..would stay again for short stays if traveling solo. Convenient to most things also, but again I didn’t get to explore as it was a ghost town Thanksgiving day.

The breakfast wasn't free. Our room was giving to someone else so we had to settle for a king bed with a sleeping sofa. I didn't get a discount or anything for them giving my room away

The Bed was hard as a rock and the pillows were no better. ALSO I itched from head to toe the whole time . I will not be staying there again.

Yes

Clean and very helpful staff!

Nice clean, comfortable room...Staff is always helpful.....Dawn at the bar is super nice....

The room was very clean. Comfortable bed. The location was easy to find and close to everything we had planned. Very much enjoyed the stay. Will definitely stay again.

Booked it through Expedia pre paid ,Then they charged me again at the hotel and said it was for incidentals, but no, it was the price of the booking fee. That won’t go off my card. I asked two different people at front desk to fix the issue and both said they couldn’t. I have to talk to a manager who won’t be there for three days. I have no idea if I will get the money back, but I guess since I paid double for the room for one night it should be a really good hotel.

Location The room had damages, pillows are old and smelled, the carpets were dirty. Breakfast was not good especially for the money.

This was very nice

very good staff

My room was not clean it was a sock left in the bathroom from a previous stay. Hairs left in bathroom. Rooms were thin you could hear peoples conversation and dogs playing.

N/A

Clean Room, Staff was great, Great Breakfast, Bar Area and Outside Fire Pit were awesome

Breakfast was fresh and meet our needs.

Clean, nice accommodations, and helpful friendly staff!

Our room was next to the elevator had we had a LOT of noise all night long. I’m pregnant and we checked in around 12:30a with children. No one got any rest from all the elevator activity. Very disappointed. We had been traveling all day.

Very nice hotel .. enjoyed

I loved that the gal who checked me in was able to move me to a downstairs room close to the door so that my old dog could make it in easily. Would have thought breakfast was included in this price.

Curtain wouldn’t open, food around the bed, and food wrapper by the bed. Bed was hard as a brick.

Perfect location, free parking .. I couldnt stay longer..

Very friendly staff ! Easy and quick check in

Bed was uncomfortable sinking in the middle. The coffee pot in the room didn’t work. Everything else was good.

I liked the music Fridays and Mondays.

Excellent service, friendly people and hot coffee. Beds are very comfortable and showers worked well.

Upon check-in I was asked for a credit card for "incidentals". Room was already prepaid for so credit card was not needed for anything else. Upon returning home from my trip I see a charge of $21.96 from Hilton. It was for parking.

Expensive breakfast options. Parking fee is bogus.

Check-in was scheduled at 3pm. We arrived at 3:15pm and our room was not ready. We had to wait approximately 30 minutes for our room to be ready. There were dirty dishes in the hallway outside our door and the door across the hall throughout our entire stay. The lighting in the room was very poor and made it hard to see. The bed was extremely hard and uncomfortable. It almost felt as if sleeping on a plank of wood. There were dirty towels on the floor in the elevator and sitting on top of a trash can in the hallway. The staff cleared the hot breakfast at 10:25am when it was scheduled to end at 10:30am. However, Ms. Star at the front desk was very kind and helpful. She comped the hot breakfast due to our room not being ready on time.

Need to repair room fridge but breakfast was amazing every day

To a clean room with clean sheets and towels. When we told the front desk and inquired why the room wasn’t cleaned, his only response was “so you need more towels?” Additionally, the hallway and elevator to and from the pool was always wet with puddles throughout. No one cleaned it up— just put up a “wet floor” sign. It just felt like a lot of laziness happening in regard to cleanliness.

When we arrived in the room I walked over to look out the window and the carpet was soaked from the air conditioning unit. I called down to report the issue and was told maintenance would be coming up. Hours later we decided to go check at the front desk. The guy had apparently forgotten about it and maintenance was already gone. No accommodation was made to get us out of the room and we were having to climb ober the bed to get in and out cause the floor was soaked. Next day maintenance came by and he said we'd have to move rooms. Said it would be a couple of hours. When I went to the desk to see how long we would have to wait the room was already available they jist didn't communicate that. We spent most of our trip sitting around waiting on this hotel instead of being able to go out. The pool was also closed. The only thing offered for the inconvenience was a free breakfast voucher. Very disappointed. This is my second time staying here and the last.

Nice sheets

Definitely recommend and will return for future stays!

Very good the shower water pressure was impressive

Great stay

Beds and pillows were comfy, room was nice.

The pool area had unfinished ceiling. Unsightly. The elevator call button was missing the face. The outdoor furniture wasn't kept up.

nice property

C

AC & mini fridge so loud couldn’t sleep.

Our stay was great!

Our room phone had no dial tone. When I reported it to the desk was told it could not be fixed during our stay.

Working with family member in bad health.

Very clean, the breakfast was amazing and all of the staff were friendly and helpful. We will stay here again!

Was very pleasant stay.

had to swap out my own fridge from another room.

We had 2 rooms and they weren’t ready at 3;45 when we got there. We got new rooms and the tv didn’t work, had to call and again because the remote didn’t work.

Really nice hotel!

Was hard to find entrance to the hotel from the street at night..

The door to the cabinet housing the refrigerator was about to fall off. Can't understand how that went unnoticed by cleaning service. I also can't understand how a USED K-Cup was left near the coffee maker and not replaced by a fresh one.

I always enjoy my stay here, any time I just want a quick get away.

Jenni was a great hostess in the kitchen area. She was extremely friendly and engaged with most of the guests in a very caring way.

convenient location to where we had to be, close to restaurants, staff was very helpful and pleasant

The room seemed to be worn out. Trim on the furniture was not attached and the hook on bathroom door was torn off. For a property that by all appearances was relatively new, it has really been run down.

Staff was very rude

Beds were comfortable and pillows were super soft. Hot water wasn’t as hot as I like and no Kleenex but overall great stay!

Quiet hotel, comfy beds. Perfect for our long weekend in Nashville.

Easy access....very clean...pool in good condition

Nice hotel, needs better pillows.

Everything was very clean and convenient. We enjoyed our stay.

Not much staff on duty . No Food available. No Bar to get a drink . We are traveling with our dog and needed to stay at our hotel to dine . I choose this place because they said they had a kitchen and staff . That was a lie . All the lights were out and nobody working . When I asked about it the staff was unapologetic.

Happy hour and mushroom swiss/spinach salad was good. Breakfast was disappointing, server had her back to me, had to flag her down, food was lukewarm, and pricey. Nit picking, 2 bottles of shampoo in shower, no conditioner. Disappointing for the price.

Conveniently located for a Nashville trip.

The staff was exceptionally nice. The room was just as depicted on the website.

Very neat! Night shift bartender very welcoming and attentive!

Lovely staff, great room. Wonderful amenities. Thumbs up all around!

Nice place

Nice room, pleasant service.

Love the hard floors in the rooms. All carpet is very dirty for hotels.

The hotel was a nice, serene place to unwind and relax. We loved the convenience of the location being around several outlets for food, snacks, and drinks. Everything was clean and decorated for the holidays.

The front desk staff was very helpful. The room was clean and comfortable.

Room was great and area was perfect for shopping!

My stay at this hotel was fabulous. Amber was the manager on site and was able to untangle my double booking error without me paying a penalty. Initially, I had gone to the wrong Hilton hotel and Amy and Donna were trying their hardest to find my reservation. Finally, I checked my email and learned I was at the wrong hotel. All three ladies, Amber from the Hilton Garden Inn and Donna and Amy from the Hilton on Corporate Causeway, went beyond to solve my mix-up. Thank you, ladies for your hospitality!

Great stay and good breakfast. Bed was a bit uncomfortable however, everything was clean and accessible.

Friendly and helpful staff. The room was clean and quiet. The price of the room was reasonable and we were pleased with our stay.

Great stay, nice hotel

Good stay!!

Great experience

Mattresses need replaced. They were so hard. Left with my back hurting

great

…

Just an overnight stay and will be back for more.

Property was nice. Night shift clerk Tyler was rude and unwelcoming. He gave us a room where bed was unmade. I called from the room and he said no way! We took a picture. Went to get another room and said he didn’t want to see the picture. Never said another word to us. Just put the cards on the counter and turned around

Wasnt offered free breakfast that came with hotel stay, paid $35 daily for breakfast. Front desk was on his phone and maybe said a few words. Handed room key with no breakfast coupons or gave info on how to get to room. House keeping kept room nice. Pizza boxes and trash in common area by elevators. Barking dogs in hotel, and parents who let kids run wild.

No coment

Absolutely loved this hotel. Super clean and safe surroundings definitely would go back!!

Great place to stay!!

The property was clean, the staff was professional and courteous, it was in a great location.

.

I loveddd this hotel! The staff is very friendly!! I absolutely loved and adored our bartender MARCEL!! 5 Stars…….

Autumn checked in on me via text. My friends in another room needed towels and got them immediately. Friendly prompt courteous service.

Professionalism and courtesy

Very Nice place staff was amazing

Excellent

It was a nice clean room. However the receptionist wasn’t friendly at all. Didn’t greet us or really even talk to us. I asked what room we were staying in, his response was it’s on the key card. That was it. Not a good first impression.

Our first room smelled like someone smoked in it and they tried to clean it. Smell too much for me. But the manager switched us no problem. The new room was great. No issues. Clean and spacious. Coffee pot in room. Smell was clean. Room was fine. Overall I would recommend and stay here again.

I would like to see more handicap rooms .

Many options for food in the area

Was a great place for our family to spend 1 night in as we are traveling across the country.

Bathroom too small for a double room

All around decent

Friendly staff

Quiet, no noises through the night. Clean.

the pool and gym

Nice all round

I had no complaints, top tier hotel, great staff, breakfast was great, especially the potato casserole OMG!!

We had 2 Jr Suites, they are very spacious and beds are comfortable. The gentleman who checked us in was not pleasant and didn’t seem to like his job. Breakfast was $15 per person and isn’t worth it so we passed.

I enjoyed a simple floor plan

It was nice I was there for a business meeting but there was one guy at the front desk I’m not sure if he was a manager or what but he just seemed very rude and off

Staff was great.

We was here for hockey tournament, the staffs the facilities the area was excellent.

The hotel was great. Staff very professional and helpful. Great experience

The staff is so friendly and helpful! I needed to charge y laptop keyboard and they let me borrow a charger. The restaurant and bar staff were also so kind. The room was clean and comfy. The only negative is the tv. It had Netflix and YouTube but the internet was so slow I couldn’t get either to work. Luckily I had my iPad so I just watched shows on there. No biggie but it would’ve been nice to watch tv from the tub which is why I booked the whirlpool room.

The room and facility was extremely clean and beds were very comfortable. Nice updated quiet room for a good nights rest! The pool was very nice and clean, in working order also. We did choose this hotel because they had a restaurant but when we got there we were told they weren’t open Sunday evenings. So be aware of that. Also breakfast was good but at an additional cost.

Great hotel! We always enjoy our stay there.

Very clean and friendly staff. Pleased with our stay.

The people are amazing. The room was not clean. There was garbage near the bed.

Great quiet clean easy location.

The jet tube was out of order. I unpacked . Setup the room for my fiance with rose petals balloons and candles and boom ..front desk come to let me know the room is out of order. Moved to another room just to smell like a dog pen. Never again will i stay here.