Americas Best Value Inn Ft. Myers

Hotel did not help out with anything. Was not able to stay at hotel

Very safe and many security cameras around facility

being stranded in airports for the last 24 hours. The room was clean, bathroom clean, fridge clean, however the couch was peeling, and the water in the shower was lukewarm. I could overlook those things because i was a drivable distance to the beach, in a paradise, and it was affordable in an emergency. Just be ware that the hotel is right next to a night club that plays loud music late into the night.

Good

Great place nice staff good deal and very nice pool

On one side of the hotel, there is a club so if you go on that side of the hotel, you’ll get no sleep on the other side of the hotel. There is no club. They need to let people know because they don’t get the music off till 2 AM in the morning.

Very affordable and clean! Comfortable beds; big room; no moldy smell (or any other smell). Very quiet at night. I would definitely stay there again. They refused to accept the Florida tax exempt certificate.

It’s not a hotel it’s more like a motel ‼️ we didn’t get in the pool it was dirty looking water was cloudy.

Comfy beds and clean bathroom I will come back thanks

Excelente Servicio y el lugar y las recamaras muy aseadas y acogedoras, 100 % recomendable.

Exceptional

It has a great value because place is clean and rooms are clean for the price not bad Lack of staff to supervise or help our experience was with a monitor

It has a great value because place is clean and rooms are clean for the price not bad Lack of staff to supervise or help our experience was with a monitor

Nothing was unique or special about the place and the try to still my money

Exceptional

This was very close to where we were staying, and it was very clean and updated. I would stay there again!!! No elevator

This was very close to where we were staying, and it was very clean and updated. I would stay there again!!! No elevator

Clean room decent breakfast for the cost. Really nice and quiet

Close to everything. Amazing price.

Close to everything. Amazing price.

Exceptional

Exceptional

Hidden $100 deposit and $20 per day pet fee.

Everything was perfect

The location is convenient The online person I had that night at check in was rude. Also, it’s next to a bar that played music all night.

The location is convenient The online person I had that night at check in was rude. Also, it’s next to a bar that played music all night.

Ice machine. Easy checkout.

My rooms shower. Ice machine. Easy checkout.

Good

Close to everything AC didn't work and the pool was small the rope kept falling off

AC didn't work and the pool was small the rope kept falling off

The rooms were very spacious and the staff is very good people The people try to

The rooms were very spacious and the staff is very good people The people try to

Comfortable beds, clean rooms The ac in our room "229"was extremely loud when it turned on, and they dont provide coffee or tea in the rooms , everything is in the lobby and they only serve coffee and tea for a few hrs in the morning .

The ac in our room "229"was extremely loud when it turned on, and they dont provide coffee or tea in the rooms , everything is in the lobby and they only serve coffee and tea for a few hrs in the morning .

Bueno

Minimum effort, value was goal. This motel was hard to navigate.

Exceptional

Clean,renovated motel. First time got a chance to use assistant through video. Interesting experience. Breakfeast could be better(no eggs, no tea bags) Loud air con in room.

This is my go to place when I stay in Fort Myers. Plenty of places to eat and socialize within walking distance. The rooms are always clean and free of odors, and the amenities are just fine. No one in the area is as excellent for the price.

Just about everything I did not like this time I believe this will be my last day ever my first day was great

Remote kiosk for check-in. Noise from restaurant was abominable.

Everything was great from start to finish. Very clean and nice facility

Overall I had a great experience.

Had to switch rooms because, the AC was running hot. 2nd room the door didn't lock from the outside so, anyone could walk in if I was not inside to lock it manually.

Ice machine Had to switch rooms because, the AC was running hot. 2nd room the door didn't lock from the outside so, anyone could walk in if I was not inside to lock it manually.

Superb

Good service y clean room

The rooms are really nice and affordable and I was pleased....

Lo que me gustó fue que tenía olor agradable, aseo, todo bien limpio y ordenado no tengo nada que decir al respecto excelente servicio me encantó

Passable

We really enjoyed our stay. In my option, it is a good location. I'll likely stay here every time I visit. Check in was the highlight because it was virtual. I've been all over the world and that was my first time experiencing that and it was quick and simple. The ONLY real issue I had is, we stayed two nights and did not have our room clean after the first night because I forgot to remove the do not disturb tag. When my wife went to get two towels, the staff member response made me feel like she thought we were going to steal the towels. I know the hotel is near the beach and people likely take them there and forget them or take them even. Nevertheless, I didn't appreciate it. Other than that I like the place and will be back.

Kind of a weird property. The check-in process is conducted over a video terminal, which took 3 tries to create a working key. It was inexpensive, but an overall weird experience.

I didn’t have any issues there. I didn’t have any problems with the electronic check-in. I stayed there for four days. My room was on the opposite side from the bar, so it was quiet. The breakfast is good—there aren’t many options, but it’s still good.

I've machine

Pool, very clean rooms

Pool, very clean rooms

I've machine

They clean the room for you everyday

They charge you whether you stay there or not

My room was very clean. I only stayed for 2 nights. The room was bigger and nicer than expected. One of the best fridges I've had. The cleaning staff was friendly. The only thing needed in the room would be a dresser to be able to put your clothes away. I used the desk which surficed. This was my first time using a kiosk for check-in. It went smoothly.

Very good

It worked for what we needed, but was hard to understand the person on the kiosk. The kiosk for check-in and checkout

It worked for what we needed, but was hard to understand the person on the kiosk. The kiosk for check-in and checkout

Good stay

Bad

The location made it tough to get in and out!

The location made it tough to get in and out!

No staff present, had to use a kiosk. Had a problem with the room and was eventually able to change rooms.

Very good

The bed was really comfortable and the shower was great. That was all I needed. Nice having a small refrigerator and microwave in the room too.

House keeping was great The couch in my room sucked, not having a actual person at the desk.

The couch in my room sucked, not having a actual person at the desk.

Not a lot of bells and whistles in terms of amenities, but the place was wonderfully appointed, very clean and staffed by a great group. I gladly stay there again.

Pleasant

The place was truly run down and I'll but be staying there again. Kudos to whoever took pics of the place you really fooled me.

No nonsense place to crash

Air conditioner very noisy, but overall ok for the price. Checking in on a kiosk was a little strange

Very good

My bed sheets seem rough. I was impressed with the room when I walked in.

Good

Great staff loved the quick breakfast!

Room was a bit run down. Hotel is next to an outdoor bar, and it gets very loud every night. We had people two rooms down who lived at the hotel -they were outside doing drugs and drinking, threatening and mocking us as soon as we arrived. Not cool

They have a check in Kiosk with a live person working it. Only issue is it's difficult to hear them when people are talking behind you. Will rent from here again, can't beat the price.

The room was clean. Breakfast area closes promptly at 9. There really wasn’t much there at all for food.

The hotel pictured was not representative of the actual place. The front looks maintained, but the actual motel is quite old. As a single mother traveling with my son, I was scared when the checkin process was through a kiosk and the only staff was behind bulletproof glass. The rooms are all open air in the old style. I was given a first floor room which made me feel very unsafe. We left after 1 night and scrambled to find something else.

Room was clean and had everything we needed, staff was nice and friendly. The hotel could do better on the continental breakfast. We ate elsewhere every morning. The pool area could have used a ground clean up.

Was good

Didn't get to experience it. Our non smoking room was obviously a previous smoking room. Paint can't cover this smell.

Great stay, the virtual check in was beyond stupid.

Laundry- equipment out of order

Staff was very helpful.

The Bar next door has a DJ event that lasted to 2am that blasted music the whole time

This is a basic motel that is a good value. The rooms were clean and comfortable. The cleaning staff did a great job. Breakfast wasn't very good - basic. If you want a good value then I would recommend here. I would stay again.

You're dealing with someone working remotely via a webcam. Machine not clearly labeled with where things are or where they are supposed to go. At least the person I spoke with knew which way to direct me to get to our room, despite not being on site.

Cleaning lady wonderful

N/A did not use

Probably won’t be staying here again. Place was too dirty for me. Doors held together by screws threw them. Front door poorly latched. Futon was falling apart. Fridge was disgusting:

Nothing the room was unclean. There were noisy neighbors at the bar next door. There was no person to check me in.

Room clean TV not working First time I checked in with a monitor and a person in the other side

Overall, the place and location was great.

The staff was friendly and the room was clean.

Most staff were good

Laundry was great most of the staff was great.. I am staying here because I am moving there from Atlanta. I have been here for about 10 days and I should be 6 more days til my clear . But manager said she said that she did not want me to extend my stay and I had to go

No human being in the hotel lobby. All transactions were done to a machine. No receipts given. Security deposit not mentioned on booking.com reservation. Did not get deposit back or a receipt. Told to call some phone number which I did not hear through the machine. It was an all around bad experience. Plus the pool was filthy and the grounds were too. Used qtips and unidentifiable crap all over the ground.

The room itself was clean, however two out let's didn't work, the hair dryer was broken,( a loaner was given although we were told in 2-24 that they would replace it.. didn't happen), the AC/Heater was about 90 decibels.. couldn't hear TV when it was running.. which was all the time as even when the off button was push it made noise... When the compressor kicked it you thought a jet was taking off(this was due to the motor starter(capacitor) had a hard time starting the motor.

The room itself was clean, however two out let's didn't work, the hair dryer was broken,( a loaner was given although we were told in 2-24 that they would replace it.. didn't happen), the AC/Heater was about 90 decibels.. couldn't hear TV when it was running.. which was all the time as even when the off button was push it made noise... When the compressor kicked it you thought a jet was taking off(this was due to the motor starter(capacitor) had a hard time starting the motor.

The room and bathroom were very clean and towels were extra white.

The room and bathroom were very clean and towels were extra white.

There wasn’t a staff. I checked in with a live agent on a television.

There wasn’t a staff. I checked in with a live agent on a television.

The room was very clean and quiet

The room was very clean and quiet

I had 244.95 on hold after paying 191.00 with Hotels .com what is the deal. This wasn't a very nice we hotel. It was adequate to say the least. My acct is still waiting to have 100.00 credited back. Fix this and call me with an explanation. I signed for 144.95 and not another 100.00. I expect credit back

I had 244.95 on hold after paying 191.00 with Hotels .com what is the deal. This wasn't a very nice we hotel. It was adequate to say the least. My acct is still waiting to have 100.00 credited back. Fix this and call me with an explanation. I signed for 144.95 and not another 100.00. I expect credit back

Clean, very nice room

Clean, very nice room

The "breakfast" had no protein and white bread.

The "breakfast" had no protein and white bread.

Staff was courteous.

Staff was courteous.

Please pay attention read well !! Worst experience ever front desk is through a kiosk “victor” there is night club right next to it. Very Loud!!!Following morning I requested another room “Victor” stated to give some time to the housekeeper to clean to come back in an hour he didn’t help at all he doesn’t know anything about costumer service he just close the screen. The lady in person tried her best. Old rooms, smelled really bad broken furniture Like I said WORST EXPERIENCE EVER!!!!

Please pay attention read well !! Worst experience ever front desk is through a kiosk “victor” there is night club right next to it. Very Loud!!!Following morning I requested another room “Victor” stated to give some time to the housekeeper to clean to come back in an hour he didn’t help at all he doesn’t know anything about costumer service he just close the screen. The lady in person tried her best. Old rooms, smelled really bad broken furniture Like I said WORST EXPERIENCE EVER!!!!

Terrible bugs everywhere dirty they I left 1 day earlier then my stay and they didn’t even give me my $100 deposit back

Terrible bugs everywhere dirty they I left 1 day earlier then my stay and they didn’t even give me my $100 deposit back

Front desk 100 deposit

nice room very clean good location stayed here before will be back!

Awful. Check in is done over a 2 way TV. Accents were very heavy and i felt as though I was under suspicion immediately for who knows what? The add specifically states their rooms have a wired internet connection as well as wifi. Well the wired connection does not work, nobody working on site had any clue about a wired connection and the wifi was laughably poor. The room was clean, rate was cheap but if you have a choice I would go elsewhere.

Awful. Check in is done over a 2 way TV. Accents were very heavy and i felt as though I was under suspicion immediately for who knows what? The add specifically states their rooms have a wired internet connection as well as wifi. Well the wired connection does not work, nobody working on site had any clue about a wired connection and the wifi was laughably poor. The room was clean, rate was cheap but if you have a choice I would go elsewhere.

Hair on the sheets.\n Iron was broken and iron table was very dirty couch. Recliner was Very old and cracked.\n And the office chair was Crumbling, apart in the upholstery. Place definitely can use a remodel. I paid around a $130 for the night. Breakfast was very weak and not enough options compared to other hotels. Overall experience was okay but I probably will not stay there again

Hair on the sheets.\n Iron was broken and iron table was very dirty couch. Recliner was Very old and cracked.\n And the office chair was Crumbling, apart in the upholstery. Place definitely can use a remodel. I paid around a $130 for the night. Breakfast was very weak and not enough options compared to other hotels. Overall experience was okay but I probably will not stay there again

Using FaceTime checking personell was annoying. Also having to grant another credit card access and be charged 100$ deposit was very annoying. It was promptly removed after stay. I had to have a room attendant come to check there was no damage when we left.

Staff were horrible, front desk is a kiosk. They barely speak English. The restaurant next door is obnoxious with the music they play it at the highest level until 2 am

Staff were horrible, front desk is a kiosk. They barely speak English. The restaurant next door is obnoxious with the music they play it at the highest level until 2 am

Room was clean toiletries were plentiful great two night stay. Weird check in with the FaceTime like check in but seamless.

Room was clean toiletries were plentiful great two night stay. Weird check in with the FaceTime like check in but seamless.

It seemed like we were in a drug zone. Women outside our door screaming and cursing several times during the night. Loud cars driving around the parking lot. If you want to sleep and feel safe please don't stay at this place.

Todo muy bien. Gracias

Todo muy bien. Gracias

Room was perfect. Beds made & room cleaned everyday. A+++++

Clean, recently updated

Clean, recently updated

Muffins that were severely lacking. Coffee and juice. And of course, good old hotel waffles. Staff really tried to satisfy our need for hot water and in the end at 7 o'clock at night. They wanted to move us to the second floor and we were both exhausted from being at the beach.All day and we both have physical limitations.

Muffins that were severely lacking. Coffee and juice. And of course, good old hotel waffles. Staff really tried to satisfy our need for hot water and in the end at 7 o'clock at night. They wanted to move us to the second floor and we were both exhausted from being at the beach.All day and we both have physical limitations.

It wasn’t anything at all that was pleasant or enjoyable about this

Pretty clean overall, shampoo and body wash dispenser wasnt working right but everything else was good

Pretty clean overall, shampoo and body wash dispenser wasnt working right but everything else was good

The room was okay. It was very outdated nothing fancy, a good enough bed, restroom and TV. The breakfast was minimum 1 cereal, toast, waffles, apple and orange juice and coffee -powdered creamer. The worst thing is the Mexican restaurant next door that blasted music from 7:00 pm until 2:00 am. closing time. It was loud enough to compete with the in- room television.

The room was okay. It was very outdated nothing fancy, a good enough bed, restroom and TV. The breakfast was minimum 1 cereal, toast, waffles, apple and orange juice and coffee -powdered creamer. The worst thing is the Mexican restaurant next door that blasted music from 7:00 pm until 2:00 am. closing time. It was loud enough to compete with the in- room television.

Not much! Bed ok Pool looked good, clean Could use a good up date, especially in bathroom

The room was clean, the staff was polite. Service was fine. As for the breakfast situation they offer is pretty sad and what made it even worse were the guests touching all the muffins and bread with their hands rather than using the tongs. So I suggested to the front desk to put signs to use the tongs.

The room was clean, the staff was polite. Service was fine. As for the breakfast situation they offer is pretty sad and what made it even worse were the guests touching all the muffins and bread with their hands rather than using the tongs. So I suggested to the front desk to put signs to use the tongs.

Very good

Very good

Clean room easy check in and out.

Clean room easy check in and out.

Loved everything about the hotel and room, however it’s located next to an OUTDOOR bar playing loud music until 1:00 in the morning…. 😠

Loved everything about the hotel and room, however it’s located next to an OUTDOOR bar playing loud music until 1:00 in the morning…. 😠

How nicely upgraded everything is

How nicely upgraded everything is

The room was ok...nothing special. The side of the hotel that our room was located on had a very loud DJ playing music next door until 2:00 am. So loud, in fact, we could hear it above the TV. If the front desk was manned with a real human, they would've heard it, too. By the time they finished at 2:00, we got a whopping 2 hours of sleep before we had to get up and work an 11-hour day. Since the club is obviously not going to relocate, we'll be staying elsewhere next month when we come back to town.

The room was ok...nothing special. The side of the hotel that our room was located on had a very loud DJ playing music next door until 2:00 am. So loud, in fact, we could hear it above the TV. If the front desk was manned with a real human, they would've heard it, too. By the time they finished at 2:00, we got a whopping 2 hours of sleep before we had to get up and work an 11-hour day. Since the club is obviously not going to relocate, we'll be staying elsewhere next month when we come back to town.

The room was adequate for the price. The breakfast could have had more choices than just waffle and Frosted Flakes. We had three staying in our twin queen bed room, but had to insist to the cleaner to give us enough towels for three people.

The room was adequate for the price. The breakfast could have had more choices than just waffle and Frosted Flakes. We had three staying in our twin queen bed room, but had to insist to the cleaner to give us enough towels for three people.

Clean comfortable room. Having to check in with someone on a screen with no clue where they are. I prefer face to face interaction.

Nice cl

Nice cl

They should have a person in the lobby to help people with the kiosk

They should have a person in the lobby to help people with the kiosk

It was affordable and has a clean pool

It was affordable and has a clean pool

The positives were the bed and the pillows were super comfortable. Pool was clean . Rooms were clean .

The positives were the bed and the pillows were super comfortable. Pool was clean . Rooms were clean .

Room was very clean. Has some issue with flushing the toliet but all other than that was great.

Room was very clean. Has some issue with flushing the toliet but all other than that was great.

Noisy cards all day. A lot of litter over the fence in the parking lot pool is not heated. Rarely was there someone actually behind the front desk it was all done through kiosk. Room was clean everything worked hot water was iffy

Noisy cards all day. A lot of litter over the fence in the parking lot pool is not heated. Rarely was there someone actually behind the front desk it was all done through kiosk. Room was clean everything worked hot water was iffy

Shower was warm at best. Breakfast is a waffle essentially. Clean property overall.

Shower was warm at best. Breakfast is a waffle essentially. Clean property overall.

yes

yes

Room was fine. No staff available for questions. Checkin was on a screen with a guy that was located out of the country. Food all carbs. Apple juice didnt work first morning. No attendent. Tables not cleaned. Ice machine didnt work correctly. No coffee machine in room. There was a refrigerator in room with freezer. That was a positive

Room was fine. No staff available for questions. Checkin was on a screen with a guy that was located out of the country. Food all carbs. Apple juice didnt work first morning. No attendent. Tables not cleaned. Ice machine didnt work correctly. No coffee machine in room. There was a refrigerator in room with freezer. That was a positive

Except for that I was put right next door to an older man who apparently was a nudist, because he had his curtains wide open and he was completely nude the whole time. Not that I wanted to look. It's just that when I walked from my car to the door of my room that's what I saw.

Except for that I was put right next door to an older man who apparently was a nudist, because he had his curtains wide open and he was completely nude the whole time. Not that I wanted to look. It's just that when I walked from my car to the door of my room that's what I saw.

Lo que pasa es que me pusieron en una habitación fuera de servicio y el baño no servía deberían de regresar mi dinero por deshonestos

Lo que pasa es que me pusieron en una habitación fuera de servicio y el baño no servía deberían de regresar mi dinero por deshonestos

It was a decent place to stay, rooms were cleaned every day, but the neighboring rooms tended to be noisy .

It was a decent place to stay, rooms were cleaned every day, but the neighboring rooms tended to be noisy .

Clean, reasonable price

Clean, reasonable price

Clean room, fast and friendly, quiet and convenient

Clean room, fast and friendly, quiet and convenient

with a person showing up.. I believed it was AI until my checkout. Also different is that I paid expedia for the room, but the motel asked for deposit of 100 dollars. I was not expecting this. and got upset... I thought it was some kind of ripoff. I gave cash. and had to wait around the next morning until 7 Am for a person to show up and check the room...They showed up and I got my 100 back. I was very angry until then.. and then let it all go.. the room was good. and it was fine.

with a person showing up.. I believed it was AI until my checkout. Also different is that I paid expedia for the room, but the motel asked for deposit of 100 dollars. I was not expecting this. and got upset... I thought it was some kind of ripoff. I gave cash. and had to wait around the next morning until 7 Am for a person to show up and check the room...They showed up and I got my 100 back. I was very angry until then.. and then let it all go.. the room was good. and it was fine.

The onsite staff was prompt in their cleaning and courteous in all their interactions with me.

The onsite staff was prompt in their cleaning and courteous in all their interactions with me.

Very good and smile good.

Very good and smile good.

Housekeeping cleaned every day and did a great job…

Housekeeping cleaned every day and did a great job…

WiFi didn’t work, no one at front desk answered the phone for assistance.

WiFi didn’t work, no one at front desk answered the phone for assistance.

Virtual desk clerk was interesting but the pool was freezing. No towels out there. More like a motel. Pictures a little deceptive.

Virtual desk clerk was interesting but the pool was freezing. No towels out there. More like a motel. Pictures a little deceptive.

Plumbing such as sink and bath fixtures need replacement.

Plumbing such as sink and bath fixtures need replacement.

Worst experience and never going to use this again…loud music from near by bar, no hot water and hotel rooms are in worst condition

Worst experience and never going to use this again…loud music from near by bar, no hot water and hotel rooms are in worst condition

Horrible

Horrible

I booked a room, showed up, and there was NOBODY in the lobby. I had to be helped by someone on a FaceTime call, so that's immediately unprofessional. Also after a long awkward silence, I was told I couldn't check in when I arrived. They also wouldn't process a refund, so I had to call my bank to dispute the charge and pray for the best. I cannot afford to waste 80 dollars rn, it's the holiday season. Extremely disappointing.

I booked a room, showed up, and there was NOBODY in the lobby. I had to be helped by someone on a FaceTime call, so that's immediately unprofessional. Also after a long awkward silence, I was told I couldn't check in when I arrived. They also wouldn't process a refund, so I had to call my bank to dispute the charge and pray for the best. I cannot afford to waste 80 dollars rn, it's the holiday season. Extremely disappointing.

Cleaning staff isn’t professional. I usually stay in this hotel weekly because I work in the city. Someone of the cleaning staff left me a note Suggesting tips I left $10 now it got worst they don't clean the floor and don’t pick the trash up. I guess because they were expecting more money. This week I dropped a glass cup accidentally and they made the bed and didn't pick up the broken glass for 2 days. Good job guys. Merry Christmas

Cleaning staff isn’t professional. I usually stay in this hotel weekly because I work in the city. Someone of the cleaning staff left me a note Suggesting tips I left $10 now it got worst they don't clean the floor and don’t pick the trash up. I guess because they were expecting more money. This week I dropped a glass cup accidentally and they made the bed and didn't pick up the broken glass for 2 days. Good job guys. Merry Christmas

After making my reservation for only a few hours I asked for a first floor for handicapped (no elevator) found a none working toilet, had floating fences and all dirty. I asked to have another room, they said they didn’t have. Wouldn’t give me a refund, they promised to have the problem fixed and properly cleaned, nope! That was a nightmare, I had to go to Wawa’s to use a much cleaner bathroom! Totally disrespectful and poor customer service. Disappointed and disgusted.

After making my reservation for only a few hours I asked for a first floor for handicapped (no elevator) found a none working toilet, had floating fences and all dirty. I asked to have another room, they said they didn’t have. Wouldn’t give me a refund, they promised to have the problem fixed and properly cleaned, nope! That was a nightmare, I had to go to Wawa’s to use a much cleaner bathroom! Totally disrespectful and poor customer service. Disappointed and disgusted.

Decent for price

Decent for price

Loved it. The staff was great rooms were clean.

Loved it. The staff was great rooms were clean.

Like piss, no staff on duty, check in at an electronic kiosk through video cam.

Like piss, no staff on duty, check in at an electronic kiosk through video cam.

They take a $100 deposit no biggie but they charged my card twice and said I “should” get it back - no humans in the lobby just a kiosk. Breakfast if you can even call it that was toast or English muffin

They take a $100 deposit no biggie but they charged my card twice and said I “should” get it back - no humans in the lobby just a kiosk. Breakfast if you can even call it that was toast or English muffin

next door was a night club that played music so loud i was coming through the walls could not sleep at all

Very disappointed.

Not thrilled with the kiosk check in/out. Motel was not nice but clean. Very bad smell of bleach. Didn’t use the pool. Would not stay again

I couldn't get enough change to do laundry. They provide a washer and dryer, but they wouldn't give me change to use their washer and dryer for 2 loads of laundry. There's no human to deal with in regards to check in and/or any problems you have. It's a computer that checks you in with some guy on a screen. The floors in our room were deplorable. Just walking around for like fifteen minutes in the room left your feet literally blackened. The beds were comfortable.

Property is clean and staff is very helpful.

The customer service I received was the worst I've ever experienced. It was all through atv screen, he could barely speak English and lost his temper with me immediately. He went as far as to take his headset off and ignore me. I will never get a room from them again.

Housekeeping comes in every single day the rooms are very spotless the only thing I did not like about it was the fact that the free breakfast doesn't even start until 7:00 a.m. when most people go to work between 5:00 and 6:00 is when they want their coffee not at 7:00

Nice and clean

Staff was great. Room was clean. Romm was cleaned every day. Bed made every day. Enjoyed my stay and would stay again.

Great area and lot’s to do. Family friendly

Easy quick check in. Nice room for the money.

The staff ! The house keeper where very rude.

Budget Hotel . Virtual Desk manager. Clean

Everything was awesome, the location was good, staff was nice, and room was way better than we expected! Would definitely stay here again!

Room...very clean...good air conditioning...very reasonably priced

Perfect

Very clean

Yes, lots of convenient parking was available

roaches in showertub

The check in longer than usual, and you talk to a guy on screen .

I have never been treated so horrifically at the front desk as my experience last night it was a complete disaster. A woman actually walked out and went home. The front desk clerk left and went home. She had no intention of assisting me. She actually spent the entire time blaming me so this is the last time I’m even gonna book through hotels.com. I didn’t get any back up. She didn’t help and this place to say damn mess. I actually want a full refund. This is crazy.

I have to say this place is the best . I recommend that place 100%

Clean room and easy service

Nice new inside rooms very clean comfortable bed!!!!

No personal front desk

Good location and close to everything

was a bit cold and weird; seemed like he was doing a lot of keypunching in data. Room was very nice and the breakfast waffles were delicious.

Good but my tv didn't work

Nothing fancy, but perfect for the frugal traveler.

Everything went good, very friendly staff

Room was good, bed comfortable and shower clean. The "FREE Deluxe Breakfast" well waffle, muffin and cereal is not Deluxe, where is the protein?. Otherwise good

I have stayed here many times and always enjoyed my stay

Check in is flustrating as you talk to a screen. Rooms are walk away from Reception and smell damp. Breakfast is horrible, uneatable.

No protein in the breakfast to be honest prefer live people for check in

Nice location. Price very reasonable for the area. Room was cozy, comfortable and quiet. I would recommend this Hotel to anyone who wants a place to stay for a while. As so many things are nearby. Food, shopping and entertainment.

Im not use to using a kiosk to check in. If you cant have a real person to greet you at check in, why are you even in the hospitality business. Last time you will ever see me.

Good price. Good staff

I hanging out sometimes at the El Estadio Latin Bar and Grill until 2:00 am. And is convenient for me stay in this hotel next to the bar. To avoid drive to home

I was not impressed by having to check in with a remote desk clerk. How completely impersonal. English was not his first language. I'm really tired of being subjected to impersonal service.

I like it. It is quite and the check in was fast.

No protein in the breakfast, everything else 10 of 10

The property is conveniently located about 15 minutes to the beach.

Amazing. Such a magical hotel.

All good, beautiful,local tuner restaurant noise at night put me to bed well

This stay was dirty my property was stolen

Breakfast was not expected. Like most hotels that include breakfast have eggs

Nice clean rooms and better than expected for such a great rate

Everything is ok except the breakfast in the morning .

It was a comfortable stay. The main thing that I'm not happy with is the $200 deposit which used to be $100. Some people don't have that extra $100 or it's all they have left to their name and then that person goes without eating etc. So I'm not sure that I'll be staying again in the very near future. I've stayed here more than a few times in 2024. Sorry but a $200 deposit is ridiculous especially at times like these when people are struggling.

Toilet was very loud, something out of whack.

Good stay. The breakfast is too simple. They need to improve a little more . The rooms have good condittions.

The room was dirty. The furniture was broken in the pool was so mold that you couldn’t swim in it.

Mal el internet muy malo

Pool area is good

Room was very clean.

Amazing!

Overall the stay was good enough for me to come back. Rooms were clean. Only negatives is there’s a sports bar right next to it that plays really loud music and depending on what side of the hotel you’re on you can hear it in your room. Also had multiple power surges where the power went off and on. No storm so not sure why it happened but I use a CPAP machine and the constant outages made it turn off and woke me up.

Heir dryer don work and iron

Everything looked clean but I slept at the hotel for 1 night and I had a roach crawling on me on the bed.

Estuve poco tiempo. Pero la estancia fue agradable

Everything was nice!

I stayed for over a month and the staff always were nice and friendly. They always asked if they could do anything for me. Great place

-

I didn't like the fact that the doors were located on the outside of the building as mine was way on the far, dark end of the building as I was by myself, after 10pm, walking to my room. Positive-Beds were comfortable and clean crisp sheets. Room appeared very clean.

Worked got what we needed. Breakfast could be better but overall we’ll come back and that’s what’s important

Clean and efficient.

Easy check-in, very clean, I would book again.

Cleanliness was excellent but the breakfast consist of nothing but bread muffins cereal and waffles which is nothing but carbs no protein no nothing and you don't actually get to see a person behind the desk you're talking to him through a computer screen and it took forever for me to check out and get my deposit back

Good

Very convenience for workers

The staff was good about refreshing the towels and bed. The property was clean and quiet. I didn’t know the shampoo was out till I was in the shower. Luckily I brought some in the bathroom of my own. It was the morning of leaving so I didn’t ask or report it. The breakfast could be better. Long wait for waffles. Second day we went to Mel’s Diner! Very good service and food there!

It’s a good place good price

You get what you pay for

Out of the foue motels we stayed at this one was our favorite.

Ok

Our room was fine but the one next to us had bed bugs. I was actually surprised by this because, I’ve stayed here before & seen how well they clean the rooms. It’s always been my preferred place because of that when I visit. But, they’ve dropped the ball apparently. The poor little girl was ate up by the bugs and management gave them a hard time about switching rooms. They had also found roaches in their room. Because of how their situation was handled, I can’t give the place a good review. They also have a kiosk check in with someone on video call. I found that extremely weird & unfriendly.

The bar next to the hotel was playing loud band music until 1am. I hardly got any sleep from that.

Average bedroom facilities. Don't look forward to a nice breakfast though. Your options are VERY limited. You get the following: Croissants, 2 types of cereal to choose from, bread (no toaster available), and a waffle maker with syrup. If you're lucky, you'll find some milk. Only two types of juices. Orange and apple. The lady who was working in the breakfast area in the mornings are not very friendly, and when asking for something, you hope and pray she understands you. If so, you get bit of an attitude. The reception desk wasn't physically manned once in 4-days we stayed there. You have to talk and deal with someone virtually when checking in and out. The staff cleaning the rooms are from Haiti, and barely speak english, but seem to understand it ok'ish. The lady working in the breakfast area, doesn't seem to understand english, and can't speak a word....and the breakfast really sucks. Don't look forward to it. For the money it's ok, but overall, I won't choose this place again, purely because of the breakfast and staff language barrier issues...and a short tempered lady manning the breakfast area. Oh...and don't be late. Breakfast is only served until 9:00am...not one second later. She'll start cleaning around you while you eat, and remove the food and shut off the juice machine while you're still eating...no chances of getting a second piece of bread or another cup of juice one second after 9:00am. Also, there is an extremely noisy club jamming in the evening behind you.

Na

Your virtual people are very confusing.

im still staying there, it is very clean and I have not one complaint, hotel and staff were great but hotel.com screwed me over on a day

A wonderful day stay

I am Joseph’s father I paid for the room. We don’t live together so I had to help him that way thank you for your good service and your wonderful room. He said thank you so much. I plan on doing business with the future.

I like is clean and comfortable

Very very unfriendly check in, Stated I could not park near my room, no reason given, empty sound parking lot. Left nasty notes on the cars that did park there. Very unprofessional.

Good place to stay for a quick stay but pool didn’t look very nice or the breakfast only had cereal and croissants

Room was clean and smelled nice. Looks like everything was renovated. The only low point is the bar across the parking lot. The music and screams went until 3am and the room is not sound proof at all.

Rooms very clean.

It was very close to where I needed to be in the morning. Room was nice. Beds comfortable. Breakfast was not so good. No juice( machine didn’t work). Just Bland. Waffles were good!

I wish the breakfast offered more than just cereal and waffles.

The room was basic but spacious and clean. The bed was comfortable. There was not a person on site at the front desk. The area was a little rough but we had no problems. The check-in process was completed remotely with a video chat on a kiosk. It went relatively smoothly but I had to put my credit card through 3 times before they said the $100 deposit was paid. I was charged all 3 times and they were not able to remove the 2 extra charges. Their solution was for me to contact my bank and dispute the charges which is inconvenient.

Roaches

Good staff and comfortable place

I wasn’t sure what to expect when I drove up but was pleasantly surprised. The room was very clean and neat. I enjoyed my stay.

Good place,relax,

Always professionals who run a top notch organization.

The whole stay was comfortable an pleasant the house keepers an staff are amazing 😍

Staff was friendly property was safe and clean. Will be back

Good experience

The walls were full of holes badly spackled and not painted, there was a construction crew redoing the roof all night till 3-4am. I didn’t sleep at all. There was no one physically there to help guests, to the point police came looking for a fugitive and asked for assistance in person and was denied because no one was there in the office, its all done over video chat. The breakfast was terrible, no eggs, no sausage, no yogurt, no syrup, stale nasty cereal that messed up my stomach and a weird smell of mold in the building. Worst hotel stay ever for me, I want a refund they denied me one and told me bye bye. I didn’t sleep at all, the room was not clean or up to code, they had a dehumidifier plugged in to account for the mold. And the pool was green nasty, not clean. No breakfast, no pool, no rest. What was the point of my stay, if not to acquire those very things?

All professional employees.

Great place for a quick stay but the price too high in my opinion

The water was extremely hot and it was loud. The room was hot as well. You can hear anyone and everyone in that hotel.

Check-in was by an automated machine

👍

The ac was very noisy. Breakfast was poor

At 3 am someone knocked my door

The bedroom is decent and clean, the beds were ok. There was a token with someone online for you to make your reservation, he charged my card twice even after I said it showed approved. At the checkout I had to show my card statement to the machine so the guy could call for a manager. A manager came and void one of the transactions. Beware of how many times they charged you the deposit!!!! Breakfast was a little disappointing, but ok, you get what you’re paying for.

nice clean rooms, good location, close to shopping and quiet

Outdated but the floor and sheets were clean

Was perfect

The property is very safe and family friendly the breakfast is great!! The housekeeping a staff are definitely A+ I love this place a recommend it to everyone!!

Room was clean. Breakfast options were cereal, and a few different varieties of carbs. Check in was virtual. Housekeeping did a great job at keeping the room clean throughout our stay.

Pool was unswimmable. No live person to check us in or out. Everything was done via video screen. Not for me!

Checking in is quite strange. There are NO employees working the desk! All very futuristic, you talk to a "man" on a video screen. It worked but didn't feel secure if there were any problems during the night.b

I reserved 2 rooms and they were 10 rooms away. They should have been together. The check in was a zoom link with someone off site and not very personal. There was powdered creamer for the coffee. I would not stay there again.

I don't recommend

Probably will not return.

Was good!

Banquette en plus (un peu abimée) mais permet un couchage en plus Borne a l'accueil pour le check in et check out pratique avec personne en virtuelle

Everything was excellent

Nice plac.

Not impress at all