The Westin Fort Lauderdale Beach Resort

Very friendly staff . Clean and courteous

Somehow there was some big miscommunication and we weren't able to get them in a timely fashion. The ac thermostat in our room was also faulty. They did send a tech to come look at it he did a hard reset. But the problem persisted and continued after he left. This hotel doesn't have smart tvs. Other than that everything else was fine.

It was great A to Z

Lo que menos me gustó fue el restaurante lona que el huésped no tiene prioridad

Room was decent but the pass through window to the bathroom was very strange and no privacy to do your business. Guess you can look out the window while in there from across the room.

Excellent spot very clean

Loved the Resort beautiful place to stay the parking fees and resort fees are really high other than that had a great time

Great location. And staff. First night we had issues with our ac and they moved us to a. Diff room.

When we arrived, our room was not clean. It was very dusty, there was hair on the bedsheets and night table, and there was a bad odour in the room, so we requested a room change. In the new room, the shower had no fan, and there was no writing pad or pen by the phone. The Wi-Fi was down for two hours during our stay, which was very inconvenient. Would I stay here again? I'm not sure at this time, as a couple of the staff members made the experience better, especially Petro. Thank you, Petro, for being so kind and helpful.

We love the Westin! Second time staying their, perfect location and vibes.

Valet was a bit messy. Not happy you can park your own car. View carefully your bill on check out. Otherwise very nice

Parking and resort fees total rip off

The hotel is getting old

Hidden resort fees of $48 per night. Cost me $62 a day to park. Just list the true cost and stop with the deception

Great location 15min from airport

Fantastic hotel, great location! Clean and well maintained too.

The walking bridge to the beach was very nice

Restaurant staff and hotel staff were not helpful at all. We have to beg for them to clean our room. Not a very good experience with this hotel. It's horrible for a Westin.

Location, beach access, pool. Shower, pillows, breakfast, extremelly noisy, elevator on south tower shakes the whole building when it moves.

I had to pay for amenities that I did not use. Otherwise, I would think was great.

The only thing I didn't care for was the restaurant downstairs. Service was awful and the food was mediocre.

Everything is awesome

Oh, almost forgot -- very comfortable beds. Would stay again, except food options might keep me away.

Excellent room, service and experience overall! Great ocean view.

Parking they don’t tell you that . Be prepared for $150 at least more ones you get to the property. I had paid in advance ones I got there they charged resort fees and parking . I think it’s not worth it.!!!!

Overall the front desk help is very helpful and kind. When you check in. They do what they can to accommodate you. However be prepared if you’re checking in just before 4pm it’s a zoo in the lobby and if you drove your own car, the front entrance where the bell hops are greeting the incoming cars and guests in my opinion is not large enough to accommodate the amount of incoming cars and taxis and ride share vehicles entering the property therefore the front of the hotel can always appear to look like a traffic jam and seem a little frantic. Rooms are nothing to write home about especially for what you would expect from a Westin quality hotel. We booked a premium ocean view room. We thought the room would have a balcony, we were disappointed when all it had was a sliding door we could open. To make matters worst the room they gave us was facing the pool also. You would think that’s a good thing but if we open the door to enjoy the sounds of the oceans the peaceful sounds of waves were drowned out from crowd noise raising up from the pool deck and it was just loud and filled our room. But if you closed your window you can’t hear anything. So 5 stars on the sound proof windows. In the room dining is nothing to write home about. Although I there were several things I ordered they did not have and in room dining called to ask what I’d like to substitute the item for. The food at Lona Cocina which is the hotel restaurant was wonderful. I highly recommend breakfast. Beach front pric

Great hotel, service and location!

The rooms were clean and all over the hotel always smelled amazingly good 👏

Very beautiful and clean resort.

Not a pleasant experience. View from room was a wall with a planter box with dead weeds/flowers. Door was difficult to close w/o slamming. TV kept going out. Make up mirror on one side had fingerprints. Toliet seat needed to be replaced. We had a dog and our room was next to elevator & of course dog would bark when people got on and off it. The money we spent to stay there was not worth it and disappointing.

Super helpful and accommodating staff, everyone was very friendly. Would definitely recommend staying here to friends.

Crossing to the beach The restaurant eat very bad , and the room never balcony, please takeoff the reserva balcony because this hotel no have balcony.

The hotel is dated and needs an overhaul. Elevator not working and hotel pool is too small for the size of the property. Hotel is built for corporate guest versus vacationer. staff were very nice.

The hotel is dated and needs an overhaul. Elevator not working and hotel pool is too small for the size of the property. Hotel is built for corporate guest versus vacationer. staff were very nice.

The restaurant eat very bad , and the room never balcony, please takeoff the reserva balcony because this hotel no have balcony.

Older hotel, needs renovations. Pool is too small too.

Everything Nothing

Everything Nothing

Pleasant

Cons: Needs major mechanical and cosmetic updating. Cracked bathroom tiles, buildup of discolored grout patching around fixtures, and weird shutters in bathroom that offer little privacy. AC leaked condensation on the floor near the entry door. Entry door deadbolt did not engage and exit door in hallway leading to outside staircase was left open and unsecured. Room was not completely clean.

Great location, the restaurant downstairs was delicious and the staff was delightful!

Didn’t love this property. Overcharged for parking, resort fee for not a lot of resort feel. Property is worn down and needs some cleaning.

My parents loveeedddd their stay and amazing time! The beach staff for their chairs and umbrellas were a bit flustered but overall they had an amazing time!!!

Convenience !

Very satisfied with everything

The cleaning staff always did a wonderful job cleaning our room. The resort is perfectly located and made it easy to get around. We will staff here again.

Exceptional

My room overlook the beach. ❤️

Malheureusement cet établissement est overrated, rien à voir avec les photos. Le prix est exagéré compte tenu des prestations. Je ne recommande pas.

Problem with booking but staff was helpful and patient to resolve issue.

The only thing that could have been better were the elevators. Sometimes there was only one of the three elevators working. One was out our entire stay, but I did see that they had maintenance there looking into it. I would recommend this hotel to anyone, and we plan to visit again!

consistently had to request room service

For the price of the stay one would think the rooms/bathrooms would be updated and clean. The hotel was busy during our stay so we had to wait 5-10 mins for the elevator. Didn’t meet my expectations as far as it being a Westin Resort. Otherwise, the staff was friendly and it was in a great location.

This was a perfect little getaway, in the perfect location! Would highly recommend this property to others! Loved waking up to the view every morning!

Everything was excellent except for the shower…small tiles were missing and grout needed replacing. Otherwise the bathroom and and room were immaculate and clean. Staff was wonderful and location is great!

Unfortunately we booked the coldest day of the year but the view was beautiful and the room was warm.

PEDRO at the Pool & towel stand was friendly & courteous!!! Thank you Pedro We will return to the WESTIN.

Elevators were slow. Restaurant was ok not great.

Nice ocean front hotel

It need some updates

Bed linen had ripped holes in them, bathroom door was falling off its runners etc etc etc. There was no option on restaurants or a bar in the hotel it was external to the hotel and therefore open to the public. The pool was open from sunrise however the pool was dirty and not cleaned until 9am so if you wanted an early morning swim you were out of luck. Not value for money. I never leave reviews but was generally disappointed in my whole stay. Lady on reception at checkout was very nice and asked for our opinion on our stay. I asked her if she would like the truth and she said yes, when I told her she gave us a small discount

We celebrated our 40 th anniversary. We had a wonderful time. The staff at the Westin was outstanding from the front desk to housekeeping. We only encountered horrible customer service twice at the restaurant attached, However we did not allow that to mess up our stay, we left and had a wonderful dinner down the street. Thank you Westin we will return.

Run down, elevators are pretty well useless. Smells bad

The hallway on our floor smell moldy. The bathroom door is terrible there is no privacy in the bathroom.

Housekeeping was horrible they didn’t clean room and never got washcloths and the shower was disgusting. We were in the south tower and it was mold on the ceiling. The bathroom smelled as if it was a sewer issue. For this hotel to be a 4 star it gave 1 star rating. The only good side was the staff waived 2 days of resort fees.

Sheets & alarm clock were stained Hole in wall

Great place!

Room service was not available when advertised

On the beach Older hotel with remodeling

On the beach Older hotel with remodeling

Staff made our stay 5 star!

I was a little disappointed with this resort. I realize that it is spring break, and I know that times are tough. But being a Westin, I just found it run down. One of the elevators was broken so it was always difficult to get up or down from the room. The main restaurant is pretty awful. And our room smelled pretty bad, the toilet keep flooding. But we had a good time despite it all.

Excellent stay! Everything was wonderful!

Friendly staff. Amazing view of the ocean. Thank you!

Food was good.

Very good

Overall great hotel. South tower is a little outdated but the overall cleanliness was good. The staff were so friendly and helpful! The staff at the beach/pool were great.

Exceptional

Levators not working well. No walk in shower. Very good ocerall

Elevators were down, dated bathroom. Outside of those drawbacks…. Great location, view and central location.

We had to swap rooms because the bathroom door was broken, the cleanliness was not great

The room was super clean! No complaints!

Exceptional

We were fortunate to be able ti check in very early, after a cruise. The property was clean, pool staff very accommodating and efficient. Desk staff very polite.

Clean room

The room was fine but could have been cleaner. Furniture is a little run down and there’s a weird window between the bathroom and bedroom so not much privacy. On the plus side having the sky bridge from the pool to beach is awesome and the amenities and location are great.

Great location. Leona’s restaurant was outstanding. The rooms were clean and the beds were comfortable.

Hotel was fine other than room being available over an hour after check in time. Although that seems to be the norm at all hotels lately😳

Everything was great, amenities were everything we needed. Only complaint was it was very easy to hear our neighbors at 6:30AM, but they were being extremely inconsiderate and being loud. Location is 10/10 and the bartenders/waiters by the pool were very friendly and took very good care of us! Definitely would return for another trip.

Property was outdated. But staff was wonderful!!

I hate to do this but this hotel was not great. Certainly not a 4 star. There was a lot of management chaos. When we arrived, there was someone in our room and the front desk did not know who it was. We got placed instead in a room that was not as nice as the one we reserved because they had nothing else. We still have no idea what happened there. The elevators were malfunctioning, the water pressure in the shower was very low, and there was a significant drip coming from the air conditioner which caused our room to be damp and the huge pile of wet towels on the floor to catch the water were in the way. We told the front desk three times about the drip and they did not address it. It just felt like the staff was overwhelmed with all of the needs and the deferred maintenance issues.

Sauna Elevators

Elevators

Yes, great view

Choose ocean view!

Excellent staff. Welcoming and helpful. Pool was fun, excellent staff over by pool and beach area. Room was just ok but beds are amazing. Bathroom dated a bit and needs better lighting. Housekeeping was unimpressive. No soap in the room upon checkin, tried to call but desk phone dead…had to request soap and shower gel (bottle was empty)…- and last day we were there they forgot to clean room. We left from 11-4 at beach, came back and room left as we found it. Didn’t want to be inconvenienced to have it cleaned at that time as we needed showers and had dinner plans so didn’t call it in. Overall the location is great and staff was wonderful. Really enjoyed pool and beach.

The rooms view was amazing!!! Restaurant and beach staff and pool were all very accommodating and friendly. The hotel is located in a beautiful spot for relaxation and yummy restaurants including the one downstairs. Will come back!

Oceanfront room was nice. Long long waits for elevators took away from vacation time. $30 for beach umbrella or get sunburn. $25 to use spa. Felt like everything was an extra charge.

Very clean facilities and room! Utilized pool until our room was ready! Staff very friendly and helpful. Breakfast at Tinta was amazing

The room was clean, and we enjoyed how friendly and welcoming the staff were! Perfect place to relax.

Just ok

While the view from the room was spectacular, the hotel is really not worth the cost. The hotel is clean and the staff was nice and friendly but the actual building is old and needs serious renovations. The building is only 14 floors high but the elevators are extremely slow and the gym is super lackluster with very limited workout equipment. I would not spend this kind of money to stay here ever again; the W or the Atlantic is a much better option.

DO NOT STAY HERE. The hotel is horribly outdated.

Waking up to the ocean view from a high floor was perfect! Francine was most helpful and accommodating in making sure my stay was wonderful. Valet, servers, and the on property restaurant was also top tier! Loved being so close to the beach!

Elevator not working, rooms too small and nothing like the pictures

Our room had partial beach/ocean view. The room was clean and our beds were made and our towels were changed every day. The beds were comfy, shower was running well, coffee machine was very old (not a Keurig), mini fridge was a good size, no microwave, ice machine had no ice. Hotel was quiet in a very nice neighborhood. Lots and lots of restaurants within walking distance. David was great at check in, he even gave us two free drinks voucher. Everyone was kind around the hotel. We really liked the attached restaurant. Pool area was clean. The restaurant around the pool had good food and drinks. Cafe had many nice drinks and breakfast options like bagels and muffins. Their coffee was great. Also Starbucks has great seating by the sidewalk with great full moon views. One very awkward thing to me was that there was no balcony at all. I don’t smoke but I’d like to sit outside when I’m in the room but it wasn’t an option even for ocean front rooms. It’s an old but well maintained hotel with direct beach access via an over the road bridge so I can recommend it to everyone.

Ocean view, but very noisy ac, floors were sticky

Yes, partial view

Beautiful hotel, love the beach...

Beautiful hotel, love the beach connector, restaurants and access for children?

The hotel was nice and accommodated our stay, but there were things that could be improved. The first was the traffic in the circle drive to the entrance. We took an Uber from the airport and once we arrived at the hotel, it took 15 minutes just to make it through the circle drive to the main entrance, this stayed consistent throughout our stay. The shower in the room was clean but showed aging, there was a lot of calcium buildup on the shower head and was a bit nasty looking. The louvered sliding bathroom door that wouldn't close all the way, and louvered bathroom window didn't offer much privacy. The pool was nice but you has to get out there early to grab a chair, one day they ran out of towels by the pool. The restaurant, bar and pool cafe and bar were all very good and the staff was great. My room was clean everyday and the staff was great. Overall nice place, but for the money not what I expected a little more. I will probably investigate another place to stay on my next trip.

The ocean was visible from my room and even visible from the bathroom which was a very cool feature. The room was quite spacious and the bed was wonderfully comfortable.

Hotel slightly out dated compared to price compared to other upscale hotels. Too few elevators for the amount of guests. Wait time to go up and down acceptable. Staff was good food was decent.

Staff in transportation were very helpful.

The location For what I paid, the hotel was underwhelming. You pay for the location but the hotel is extremely outdated and rundown. The amenities are also outdated and the gym was a joke. The AC has no heating function, maybe not expected in Florida but the days I was there it was between 68 and 35F. I stayed for 2 nights and paid over 900 dollars. That's a total rip-off for a hotel which was last renovated in the 90s I would say.

The location For what I paid, the hotel was underwhelming. You pay for the location but the hotel is extremely outdated and rundown. The amenities are also outdated and the gym was a joke. The AC has no heating function, maybe not expected in Florida but the days I was there it was between 68 and 35F. I stayed for 2 nights and paid over 900 dollars. That's a total rip-off for a hotel which was last renovated in the 90s I would say.

Love the Westin

The hotel is worn out. Two of three elevators were not working when we arrived and on one day the third one broke down with us in it. The hot water in the shower would fluctuate between hot and cold while showering. Ice machine was broken and removed from the floor. The hotel needs a refresh. It just looks old, dirty, and unkept.

Over priced for what you get.

Excellent, friendly staff, restaurant and breakfast great!!

Amazing property

Good room and view, pool closed at 3 for private event and restaurant was overcrowded and food cold

Firststable

Absolutely amazing

Great location, staff and breakfast It's a little dated outside.

It's a little dated outside.

Nice amenities.

Slowest elevators ever

Check in, valet parking was superb. Room and staff, excellent. Highly recommend this hotel and location.

Very good

Staff

The guy who works the pool area should get a raise! He was off one day and it clearly showed. He was always at the ready with towels or putting up or down the umbrellas. His day off, it was a struggle.

Always great service and great amneties.

Good

Yes

Nice!!

Nice rooms. Beautiful location.

They were clean

Bathrooms were too dated and old

The entire resort did not have heat. It was freezing in the room. I felt like the resort could have been cleaner. The water took literally 10 min to get warm in the shower. Lastly , the valet parking is 58 dollars a day. No self parking. Very disappointed in this resort. It is not a typical Westin. It is old and not in great shape.

Hotel needs a refresh outside. Takes many minutes before front desk answers. No heat. Poor restaurant, where they forget basic thinks like water. Etc

The absolutely unacceptable event is when we checked out. We called at 8AM and requested a taxi to the airport for 8:30. When we got down to the lobby, the porter looked concerned. He went and asked the guy at the front desk. The front desk guy looked so guilty but said, yeah, I ordered it. The porter called for us. Yeah, the front desk never ordered it. He lied. By the time the taxi did come, we were late and had to rush, which we should not have had to do.

Nothing

Items that were disappointing: - Bathtub - smallest possible not what was described at check in. Yellow water, very yellow, which is supposedly not their fault. - Paper Thin Walls: - Can hear neighbors plumbing very loud, every time they used the restroom I could hear the flush and talking as if they were in my room. Even with ear plugs trying to sleep. - Neighbor snoring - can hear through the wall. Constant coughing as well. Even while I put down towels to block the gaps beneath the room joining doors. - Car noises from the street are pervasive. - Cleaners and staff having little group meeting or party thing in adjoining room in the morning at 8am. Including hammering and laughing. So odd. Paper thin walls. Had to go over to talk to them so we could sleep. - Floors are a little sticky - Room service was like a box lunch. Pre made and disgusting. - Multiple calls with no answer to the front desk (one was an emergency - broken glass and needed a broom) - Shower no soap - Starbucks 1.5x to double the price normal Starbucks - Gym has one stretch mat

Superb

Great amenities

Staff was great. Room was clean. The bathroom needed to be more private.

Very was breathe taking. I would go back.

Clean room every day - beautiful view- excellent service throughout stay - pool bar and staff were top notch

Hotel was dated, dirty and worn out. Common areas filthy. Service poor especially in the restaurant

Great stay.

close to ocean taking 2elevators

Clean room and the staff were very courteous.

Everything was great

Very convenient, clean and accommodating resort.

Location, bar and restaurant with excellent service from Nelson.

Very clean Everything was excellent

the parking fees to high and with adding the resort fees adds a 100 day fyi

Love the ambiance, amenities and accessibility to the surrounding areas. Customer service (hospitality) they answer on the app but never got it done. TV completely old school and horrible service as well as connectivity. Bed was made very poorly and door was so heavy that you physically had to hold it so it wouldn’t wake up your neighbor when slamming. For a premium ocean view room, it was definitely NOT worth it.

Helpful staff

Great

Everything was great

No issues!

The hotel was clean and beautiful. Most of the staff were wonderful. However, we were disappointed when we were kicked out of the pool at 2:00 to prepare for a private event. Then the following day, we were asked to leave the pool area so that they could take promotional photos of the pool area. We were also disappointed that the pool had not been cleaned after the private event. The pool was cloudy, and there were many napkins and other debris floating. The woman at the pool during the promotional photo shoot was very rude and called security simply because several guests expressed frustration. It was not a kind and accommodating response to our reasonable questions and concerns. Both pool situations could have been taken care of with proactive communication at check-in or via email so that we could plan our trip accordingly.

Great resort but slapped us with a $260 “amenity fee” at checkout that was never disclosed. We paid up front through Expedia and they never mentioned this hidden fee. Annoying

This is rated as a 4 star hotel with a price per night of $429 + taxes and resort fee. We stayed in 2 different rooms during our stay. Both rooms were showing their age - leaky faucets, bathroom sliding door off the hinge, light not working in the bathroom, one room had a clock radio and the other did not. Only one elevator was working most of the week we were there. House cleaning came and left one bath towel for 2 people. We asked twice for another bath towel, but it was never delivered. The staff was friendly and accommodating and compensated us for the inconveniences. Other than the apologetic staff - Overall experience was a little disappointing for a Westin Hotel.

Staff was amazing!!! Rooms were so clean! Perfect location can not wait to go back!!!

The only thing this hotel has going for it is it is on the beach. There are no other attractions within a walkable range. The bathrooms in the rooms are not exactly private as they have louvered doors which let out light when used at night. We changed rooms as our first room had a window - thats right, a window which opened and was a few feet from the bed. The mexican restaurant was not very good either except for cocktails. We would not recommend this Westin Hotel!

Great experience. Highly recommended

Specially the manager

Beach and location

The resort is beautiful, staff is extremely friendly and accommodating.

Staff were great! Hotel good location.

Wonderful. Hotel was great.

The view was unbelievable.

We experienced a couple inconveniences, but they were taking care of. The only thing I was disappointing is when I came back from my cruise and I came to The desk we were promised a room at 10 o’clock. The person there told me they have a room on the 14th floor. I said I can’t do that then they said well we have something on the fourth floor shakeel and that happened to me and my family and grandchildren last year when we got a room at 5:30 which was unacceptable and at the same time he over talk to me and raise this voice show me like a gentleman I just walked away let my wife take care of it. I didn’t expect that type of treatment. You could reach me at 514-594-8581. My name is Alan Greenberg, and after the cruise I came back to the room for three nights before the cruise I was at 539. Thank you.

Dirty Room/Outdated/Needs immediate renovations

The staff at the check in was wonderful. The room is perfect. The restaurant in the hotel is great. The view is beautiful and the hotel is convenient to everything.

Excellent customer service, nice clean hotel with a good vibe.

The view was incredible, the staff were accommodating and friendly, the pool was easily accessible as was the beach, and the fitness room was excellent for a hotel.

They lied and said that my daughter bring somebody into the lobby and the person she bring in stole a soda from the lobby office but she was not associated with that person and they made us leave It was all lie just because she was standing by him on camera did not mean that she knew him and I was very upset because she did nothing and she did not know that person she met him outside of the hotel and he was talking to her and they just ended up walking inside the lobby of the hotel together and I'm very upset about it and I'm going to call corporate because they are very unprofessional about their findings on what they were accusing my daughter of

The room was dirty. It was surfaced cleaned only. But you could find dust and dust bunnies. The air conditioner was extremely loud too.

Convenient location, great service

Two of three elevators down on Saturday (14 floors). Housekeeping never cleaned until we complained each day. Valet no one was overseeing it to function properly and not enough valets during peak periods. Coffee bar great on mezzanine but pool food was not good quality. Amazingly the beach guys were terrific as well as the towel guy

Yes

Good view from room

Excellent hôtel very beautiful and big rooms nice staff , would return soon .

We have a wonderful time!!!

Clean and good location.

room was good . some one tried to charge something to my room and they immediately reconciled it. Very happy with food, amenities and room!

Beach was convenient and beach chairs were included plus a bar on the beach so that was great! Room was nice. Wish there was more privacy from bathroom. Also the tower was quite a distance with two elevators neeeded to be used.

The room was clean and beds very comfy. We were able to check in early without an extra charge. We were able to use the resort facilities after checking out, since our flight wasn't until evening. Loved having an onsite Starbucks too! Very convenient access to the beach.

The Ocean View was Beautiful

Food and drinks were good as well

We had issues with giving them a card for the security deposit and them taking all the money from the account for all tabs which we didn’t approve. They ended up blocking out room access when we came back after a long all day trip, again with kids and very late at night, so we spent about 15 minutes at reception trying to sort the issue. They stopped the charges going through but no apology and then another wait for security to let us into our room. Honestly they treated us like criminals. Breakfast was nice, good range on offer but felt a little chaotic. Queues out of the door although lots of tables free. Service seemed good. We had a range of options and the only meal that was disappointing was the avacado on toast, tiny portion in comparison to the others which were very large. I needed another order of that to fill me up. Staff at reception were just rude and didn’t seem to care about customer service. Valet team were incredibly nice so no complaints there. Wouldn’t recommend!

We enjoyed our stay. Staff was excellent. Loved location and beach access. Hotel is a bit outdated but still nice. We would go back.

The hotel overall was as expected. The first room we had the AC didn’t work. So they quickly moved us to an upgraded room for free. The resort is being worked on. Renovation/construction all around. The pool was not impressive. Elevators weren’t working in multiple places. The restaurant and valet were nice.

Too high a fee for parking and resort fee even if you don’t use the facilities.

Amazing stay at The Westin! Room and the facility were absolutely gorgeous and clean. Kind and friendly staff. Loved the access to the beach through the bridge. Starbucks on site and last but not least, my favorite part, morning yoga at the beach included for guests. Will be back.

The staff was fine ,but the hotel is old and needs an updating desperately.

It needs to be listed online that there are two towers and indoor bridges the connect them. The walk to rooms and amenities is ridiculous!

Beautiful room, spectacular view, wonderful staff. The bedding was fabulous! The shower set up left the bathroom floor soaked so be careful. The elevators are slow and one of the three was out of service. You really had to pay attention to the elevator as it was easy to miss one when it arrived.

Beautiful view of the ocean in a spacious clean room. Staff accommodating and excellent customer service from the valet and front desk.

Prefer the Largo Mar.

Got put in a room by the elevator. The blanket is very heavy

I booked this hotel for my friend and her daughter while she was competing in the Orange Bowl tennis tournament, and they absolutely loved their stay. The Westin exceeded expectations in every way. The hotel has a beautiful pool and all the amenities you could ask for—everything was truly exceptional. The rooms were comfortable, the atmosphere was welcoming, and it was the perfect place to relax and recharge between matches. Highly recommend the Westin for families, athletes, and anyone looking for a high-quality, comfortable stay.

The amenities were wonderful. Best bar on the strip downstairs and the pool bar was a blast too. Really enjoyed our stay

Our main complaint though, is that whilst we had paid for our breakfast in the package, we were not prioritised in that long queue for breakfast each morning. We had to join the queue with other diners/walk-ins. This is fundamentally wrong, and will stop us ever returning, and if you dont like an indefinite wait for your food, I would suggest looking elsewhere. Good points were comfortable rooms, nice staff, nice pool.

The property also had an onsite Starbucks, Lavazza coffee and snack shop, great Mexican restaurant, a SIXT car rental company and a decent variety of fitness equipment that had a view of the ocean. I didn’t interact much with the hotel staff during our stay, but our rooms were cleaned everyday with zero complaints. I interacted with the third party services that were on site and their staff and received great service. Evan at SIXT car rental gave me an amazing deal on a Jeep.

Very clean hotel. Pool area was nice. Had a DJ on Saturday. Direct beach access. Waves had great food and easy access to Mexican restaurant

Jasmine was a delight to work with. She helped us get into a room quickly and early enough for us to rest for the day.

Clean room nice view

Overall, our stay was okay. We had higher expectations based on what we paid for our time there, but if you're looking for a solid 6/10 experience, this is it. It won't be awful, but it won't blow you away either.

Hotel restaurant was good, portion sizes were very large. Hotel is feeling a little tired but there us a lot of maintenance ongoing.

Pool Spa

The location was directly accessible from the beach The hotel staff was rude overcharged for my staff and treated me disrespectfully. The property was dirty the room nasty the bed sheets still had other people hair and dirty -disgusting hotel

Close to beach, clean, friendly staff

Everything was good.

Staff were very friendly and helpful

The staff is fine BUT understaffed. I took my room with breakfast, but after waiting 45 minutes for a table 3 days in a row I stopped going for breakfast and ate the charge for the next week.

Some issues with the noise and the door keys hardly worked

Amenities

I have stayed a few times in the north tower and really liked my stays. This time I was in the south tower and the room was fine except the water pressure in the shower was extremely poor to the point that it made it difficult to shower. I know they were doing some maintenance on the water lines over the nights while I was there so hopefully this would fix this problem as othwerwise the stay was fine

Great amenities with beach access and pool! The restaurant at the hotel was fantastic! We enjoyed staying here and highly recommend

Very good. Would stay there again & recommend to others

Clean room with a beautiful view of the ocean. Nice pool and easy access to beach. Enjoyed yoga class on the beach with Linda. Hotel generally is a bit tired and in need of a refresh but didn’t detract from a nice stay. Good do with more than 2 body boards for the beach. Lona restaurant is great for food and drinks.

Great hotel in a great location with very friendly helpful staff.

Fantastic hotel in a great location, staff on reception, bar and housekeeping all excellent, no complaints at all. Lovely decor also :)

The room with a view of the ocean was amazing. We loved it here. The pool and beach access was super easy.

Very friendly and attentive staff helped to make our stay a pleasant experience. The proximity to the beach, restaurants and shopping areas provides a one stop hub to enjoy our stay weather short or extended.

Great location and very friendly staff

Sliding bathroom door was very hard to open and close. One elevator wasn’t working so it caused numerous delays in getting up and down from the 7th floor. No refills on the coffee were made during our 2 day stay.

Great location, great staff and very clean room

Everything was Wonderful!!!

Clean room,

it was good

I don’t have a single negative thing to say

Very pleased with all.

The arrival experience was great. Check in experience is well organized.

Muy bueno una atencion maravillosa

The room's floor was very dirty so I had to wash it myself twice. Also found old popcorn and debris under the dresser. Staff was very pleasant and gave me extra towels for washing the floor. Pool area and bar were closed almost all day on our last day of stay since they were photo shotting pics for advertising, and it took 6-7 hrs and was very inconvenient that we couldn't enjoy the pool.

Room very clean, reception helpful. Bar very expensive. Pool bar being rebuilt so lots of machinery noise.

The room was cleaned regularly and cleaning staff were incredibly!! 🙂

Wonderful stay! I would highly recommend. Everyone was pleasant and helpful. The beach access was convenient. Beach towels and chairs provided. Pool was nice, as well as the grill and bar. The restaurant was great! We ate there for both breakfast and dinner. Rooms were clean. Would stay again!

We did not use the spa

The hotel is very clean and located in a good area. Love the easy access to the beach. The front staff are fantastic. The only downfall in my opinion is I would have liked more variety in the restaurant options, if you don’t like Mexican you are very limited. The breakfast was very good. Overall, the stay was fantastic and we will be back.

Staff was awesome the amenities were good.

Location Our AC was leaking and floor was wet

Unbelievably dirty for one of the nicer hotels. Carpets everywhere in the hotel were filthy, especially in the hallways. The staff is unprofessional. The restaurant in the front of the hotel was great. The valet service was pricey. Not what you would expect from a Westin. There are much nicer and cleaner properties on the strip. Would definitely not recommend to family and friends.

Great stay

I was very disappointed. The rooms were not kept well. They looked clean, but the furniture was banged up and the wooden slotted bathroom door kept getting stuck. The AC was broken (Not great in hot, humid Florida) and there was mold on the ceiling. In addition, there is a $58 parking fee which was not mentioned on the listing and there are no other options for parking.

Hotel is very dated, tv didn’t work, one morning no hot water. Restaurant is good off lobby. Beds are very comfy.

Beach view was spectacular!

The staff was so friendly and the rooms were so clean!

Todo muy bien,la estancia fue excelente

Everything was exceptional

The spa therapist I had was amazing. The beach staff was excellent, as well as the front desk. The beach views were stunning, and the rooms very clean. If I ever needed something, the service was quick and friendly. I will be making this my go-to spot in Fort Lauderdale. Easy.

There was only the option to park your car with the valet and the price was super expensive on top of a resort fee so two nights was $356 extra with no food just parking and Resort fee because I had a girlfriend and she had her car also

David made my day! After arriving to the property early, David allowed us to check in and use the ammentities. His kindness and professionalism were truly appreciated.

Hotel restaurant is excellent.

Great service, location, food and overall experience.

Under construction/noisy near pool

nice hotel

Property is in a great location with stunning views of the ocean. Front desk staff was exceptionally courteous and helpful.

Amazing view! Easy access to beach! Not as high quality bath upgrade for resort but was nice and clean! Staff was friendly!

👎👎 Everything was ok until check-out. We got charged again the resort fee after it was included in the booking. Don't trust their statement with "included in the price". That one thing ruined the experience.

Clean room is nice stuff

The room facing the beach was amazing

Great view !

Positive feedback: housekeeping staff was consistently friendly and helpful. Suggested feedback for management: customer service training. There were countless times I overheard staff talking bad about their work conditions, on their phones, and moping around like they hate their jobs. It reflected on their experiences with customers. Spouse’s observations: Elevator #3 out of order entire trip Elevator # 2 out for 1 day Pool/Beach Elevator: out for at least 2 days Pool Bar: Cheap make-shift replacement for the usual nice pool bar. Spa Staff: Not Friendly—so we opted not to get our usual massages at Westin’s Heavenly Spa Front Desk Staff: I told him we got erroneously charged for Parking $58 x 3. He got a card from the valet that had our last name. I told him AGAIN that it was erroneous but he insisted by saying “Isn’t this your name on the valet card?” And I again said that we didn’t have a car. He says I’m just trying to get to the bottom of this because it has your name on it. I again told him it is not ours. We do not have a car. Then he told me to calm down. I was not uncalm. My spouse explained to him that maybe it was when we got dropped off maybe it’s cuz the attendant asked our name.

Right on the beach. Friendly staff. Valet parking a bit on the expensive side.

Closer to the beach

All staff was super nice & polite. The entire place was clean. 1/3 elevators were down due to renovations. I’m not sure how full my floor was but I never heard any noise from any other rooms. My room had an ocean view. The front of the hotel has mock balconies but you can still open the sliding door. It was too humid to keep it open for more than a few pictures of the water. You can hear the waves crashing from the room. I’d definitely stay here again.

The Mexican restaurant downstairs was really good, waves upstairs was also descent. The heavenly beds were very comfortable. It needs updating , the rooms, the hallways, and the pool are all outdated. The showers were also terrible.

The location is great. Everything I had in the restaurant on my 2 day stay was very good. The spa was amazing. All the staff I encountered was very friendly and helpful. Will definitely be staying here again.

We like everything about the property. Have an awesome time.

Great view of beach. Easy walk.

Resort was very nice, right across the street from the ocean. Beautiful, we did have a problem with our room. The A/C dripped water on the floors, but they fixed the problem and gave us drink vouchers

A nice time

Great area. Staff memeber Storme is the best

Great staff all around!

Need better pillows.. Staff was good.

Clean and well decorated. Mattress was very comfortable. Clean white cotton bedding and down pillows. Love this location for restaurants, beach and shopping. Will stay there again.

The stay was cool it was just Al the hidden fees to be there that I didn’t like

This hotel was so wonderful! Everything from our arrival to our departure was so perfectly executed. The staff, the food, the location- all awesome. We really loved the pool and the bridge to the beach! We will definitely return!

They added alot of unnecessary fees and taxes

Ride and unprofessional manager. Not the room I booked. A/C unit extremely loud and couldn’t sleep. Checked out after 1 terrible night and experience.

Restaurant staff treating customers like an option - first it was the mom with kids complaining, then it was our more mature guests, then more African American experiences more and more disrespect - cold coffees, rude languages, overcharge on bills - many only used 2 of the 5 days breakfast voucher the purchased. On our last of 5 days a Caucasian guest and her son also complained of the terrible service they experienced at said restaurant. Safe to say we will not be back.

Lovely hotel, very accommodating

My wife and I liked the bridge to the beach and the view from our room was wonderful.

The Beds were very comfortable. easy access to the beach and the staff was very nice I would definitely stay there again.

The pool area along with the wait staff for drinks and food was FANTASTIC!! Looking forward to returning and seeing the new improvements to the new bar by the pool.

Not exactly sure why people feel entitled -- but Jasmine took it in stride with a smile and professionalism. Fine hotel and accomadations on the beach

I like this hotel only because it’s beach front.

Restaurants and souvenir shops walking distance. I love this location and resort was amazing. There is nothing I didn’t like. The beds were also very comfortable. I will definitely be back!

Location was great! On site restaurant (Lona) is fantastic for all 3 meals! Poolside bar was great, staff was very attentive. Being picky here but the water pressure in the bathroom could have been better.

Every thing was very good. Did not like paying a lot for valet while not having other over night parking options

Too many hidden fees. Parking 60$ a night and you’re a guest. No balcony. Just terrible

Other than that rooms were clean, staff were nice and friendly. Pool area great, tons of loungers, minus at times loud music.

I really enjoyed the view from my room, they let me check in super early and check out late. The whole staff was really kind and caring. I’ll be back!

Phenomenal atmosphere

Great

Great location with nice amenities. The hotel is older and could be cleaner. A large hold was placed on my card at check-in, but it wasn’t clearly explained. Front desk staff were kind, though some of the other staff seemed a bit bothered.

Dirty

Beautiful hotel and great staff. Close to beach and lots of food options and bars.

This place is great!!!! The rooms were spacious...the bed was awesome...the pool was great...the beach area was very clean and well maintained...will be back😎

Family loved the hotel and taco night offered - you made their visiting amazing!

NA

Great place great location

amazing!

Dislike: some of staff's rude attitude and tone of voice, poor customer service!

Nice view.

Third time staying here. This one as good as the last two

They did not communicate that we would have to pay $75 a day for the incidental fee when I was only told it would be for one day. When I booked the hotel, I knew about the resort fee, but they will charge you for the incidental fee each day. Of course, you will not have an incident, so they deducted the incidental fee and put it toward your resort fee. It's not all communicated until your card is being charged daily, which you are not aware of.

Excessive parking charge. Charge for a beach umbrella after paying a $50/ night resort fee. Rip-off

Nice place

Excellent location on the water with lots of shopping and food options within walking distance. Food on site was very good , large portions. Beach access a breeze with reserved chairs and umbrella

Nice summer escape for a couple of rest days.

Very nice property

Good hotel

The elevator was out of service the entire stay The room keys deactivated multiple times. The ceiling fan in the restaurant broke off while circulating flew off and hit the man at the table next us.

I liked everything

Great location, service and amenities

Very comfortable, clean.

I slipped and fell in the hotel and nobody made any accommodation's. Also, the ac was broken in the room it was 78 degrees and I let the desk know and they didn't reimburse me for this

I loved the place, the resort, 10 out of 10. The staff they have is not friendly. The woman they have in the cafeteria has ugly behavior. The person who cleaned the room needs to check her work; she doesn't clean well. 👎And valet parking is very expensive. 👎Everything else was perfect, thank you. 👍

Loved the location, pool, cleanliness & hotel service.

Beach location Hot water was not working in the room. Was given a room next to the elevator. Super noisy. Pool only operates until 7 and its very small for the two towers. Parking is 60$ a day .

Beautiful beach, relaxing spa. Amazing accommodating staff

Wonderful spacious room, I definitely recommend trying an oceanfront view !

Nice clean room, convenient and on the beach

Food was good Bed was comfortable

Great service

Exceptional

Excellent location. Staff was friendly and professional.

Everyone was friendly!

Location, comfortable rooms. Staff was excellent

The restaurants at the resort were great! The service was always wonderful! The fitness center had a variety of things and was very clean. Beach access with chairs were convenient. I enjoyed the resort, but I had several issues with the shower. There was little water pressure and very little hot water. Our view was of the parking garage. It was difficult to sleep at night due to the noise. I did enjoy most of the stay, but I wouldn’t book a room here in the future.

Walkable distance to shops and restaurants.

Overall an excellent place to stay as well as beautiful beach views and proximity to the beach.

The hotel was ok, the bathroom in the room was dirty, the shower head was clogged, the toilet was dirty. The floor in the room was dirty. You can tell it had not been cleaned in a while. We booked ocean view which was beautiful. The Mexican restaurant is great.

Great pool area and drinks. The bed was very comfortable and the room was clean. Great service from the front desk.

- I reserved 2 upgraded beach view rooms for 3 nights and requested that they were adjoining rooms. They were able to give one of the rooms to us early (it was ready), and I again validated with the desk staff they there were adjoining, which she confirmed thinking that our terminology was the same. Around 4pm we received a call our other room was ready, and when I went down to get the key I found out that the room was down the hall and around the corner. I asked the desk agent to get us the requested adjoining rooms and he said “they are adjoining”, and that adjoining only means they are in the same vicinity (although the English definition means that they rooms have an adjoining wall, which our rooms did not even have an adjoining hotel room) – if we wanted rooms with a connecting door I had to request a “connected room”. I then asked to give us our “connected rooms”, and there was no availability and nothing he could do. He did offer to give us rooms in the back of the building that were “connected”, but did not offer us any co

Better than what I expected. Thank you.

Good

Loved location. Pool on site and easy access to the beach

Muy lindo y como la cercanía a la playa. Lástima que ambas camas “matrimoniales” eran muy chicas

Melva at the front desk was awesome!!!!!!

Pool area is great and there is friendly staff and good food by the pool. Having direct access to the beach and a ton of beach chair availability is a plus!

Five Stars.. Amazing Hospitality by all the staff..

Valet was extremely slow

everything was perfect.

Great location but very out

The gentleman who checked us in was very good and gave me an upgrade for being a Bonvoy member. But the room we hit had an AC unit leak, so we needed to change rooms. Only here for one night, so that sucks.

Enjoyed my stay. Perfect location

Room was dirty. The room leaked water from the ceiling. The beach chairs were to be out until 5pm and the beach boy would clean up early. The pool chairs and tables we reserved for people that didn’t even use them in the restaurant. I told the manager and he didn’t do anything about it. Water fountain in front of the gym didn’t work. Parking garage looks very dangerous. Save your money there are plenty of other hotels in that block

The breakfast was great 10/10..The location was great as well 10/10 Didn't like the fact that I booked a room with the balcony and their was none. Didn't like the fact that I didn't receive any service until late in the evening. I called the front office for room service after 4pm. Waiting for about 45 minutes and still no service. I went downstairs and ask if my room was gonna get serviced today. Someone finally came.

El lugar es lindo, pero se nota un poco descuidado, el carpet se podía evidenciar sucio y el olor de los cuartos se sentía un poco a húmedo y viejo, la puerta del baño estaba en muy malas condiciones y el valet parking estaba exageradamente alto.

Paid for ocean front room and cruise ship right in front of room and anothe one one coming so limited view and no option was given to make sure this wasnt the case and I paid top dollar! and went to get ice but no bag for ice. They brought bags up about an hour later but didnt tell us where ice was. Had to go to other floors to find it and no signs anywhere. More wasted time Since phone wasnt fixed even though we waited for we engineer instead of enjoying our time, They wanted to send engineer to fix phone 1st thing the next morning?! Im on vacation. I dont want to be woken up on the weekend on vacation for them to fix my phone that should have been workin in a room I've paid approximately $500 per night for When we got back to hotel after exploring I told front desk girl to please make sure no one came to the room in the morning and the hotel attendant was rude and said "then put your do not disturn sign on your door" duh... but i had been getting texts throughout the evening saying that they were going to send someone 1st thing in the morning!.. very very frustrating and for the money I spent (over 2K) I expected more.and this is only the first night of 3 ;(

Only double beds vs. queens, bathroom dated.

I loved my stay will be back again

The resort staff was excellent and professional!

Service was excellent! Staff super friendly. Walkable to everything! Pillows were very uncomfortable. Got woken up every morning by 6:30 am gardener. Very expensive with fees, parking etc.

Beautiful property with great view of the ocean.

food was amazing and not expensive. highly recommend and we are defiantly coming back

We used to love this hotel, visiting every summer but not one staff member acknowledges this...ever. Very inconsistent on what the "resort fee" includes. Couldn't get extra washcloths or toilet paper or even the bottles of water that are supposedly included in our resort fee when asked. We used to love this hotel. Now it's just ok, very dated, no smart tv in the room, etc. We'll be exploring other options in the area next time.

Nice place will stay again

Impeccable service and perfectly located

Great location!

Property in general was average but upon arrived the air vent in the hall outside our bedroom door was mold infested, there was old water damage over my bed, and one elevator car had issues all weekend to the point it was either off or when it was on it was violently shaking and you could not feel safe in it.

Perfect location. Greta view. Food. Pool connected to the beach. Drinks was well priced. Service was good

Convenient location…close to the beach and restaurants.

Y

The staff were not that great or helpful either other than Hannah I think at front desk - she was the tall Caucasian lady- she was superb! Everyone else just gave poor service.

The Westin is a bequtiful resort. We LOVED our oceafront room! We enjoyed everything from the breakfast at Lona restaurant to the bicycles, proximity to the beach and airport. Excellent!

Super nice but

A big plus was the convenient overhead walking tunnel that connects directly to the beach, making access to the sand incredibly easy. The location is also ideal, with restaurants and shopping all within walking distance. Plus, having a Starbucks on-site was a nice bonus. However, there were a few drawbacks. The overnight parking fees were steep at $62.06 with tax, and beach chair rentals were an additional cost. While you do get 2 free beach chairs per room, any extra chairs or umbrellas come with a charge. The main issue was that the elevator in the South Building was broken for the entire weekend, causing long wait times for the single functioning elevator. With the hotel being quite full over Memorial Weekend, it meant waiting for long periods and sometimes having to take the stairs. Overall, despite these inconveniences, I would still recommend the hotel for its great service, location, and amenities. I would rate it 4 stars but gave 3 stars for elevator issues.

Comfort and good place

Great location, good facilities, clean, friendly helpful staff. Were impressed with food availability, convenience and cost. Room was spacious, well appointed and comfortable. Only concern was pool seating access and use of beach chairs by non guests.

Beautiful location and room!!

Lady who works in the gift shop is watching movies on her phone as loud as can be and doesn’t even care-never saw that anywhere. Pool is overcrowded because it is too small for the amount of seating they provide. One working elevator that sounds like it’s going to crash. Crazy