Omni Fort Lauderdale Hotel

Wonderful new hotel. Slept comfortably, modern rooms. 100% recommended

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Amazing.

Everyone was welcoming along with the upkeep of the property

We really enjoyed our stay at Omni Hotel Fort Lauderdale. Everyone was very friendly and welcoming. All areas were clean, fresh and well maintained. We stayed for our 35 Wedding Anniversary and they provided welcoming and anniversary amenities that we enjoyed and helped with our celebration. We would highly recommend this hotel whenever visiting Fort Lauderdale. We will be back.

I loved everything about this hotel except the valet parking. To high. But it was a beautiful stay. We enjoyed the pool area and the gym was great. The staff was friendly and helpful

Everything My balcony had no furniture

Great property

The room was large and clean, the only thing we don’t like is that the bed was so soft we couldn’t sleep well whole night

Excellent experience overall. From check in to check out, extremely satisfied with staff, facilities, restaurants, food, pool, bars, room, and location. The proximity to the cruise port is a huge benefit, especially with the shuttle that goes to the port. We came back from our cruise to stay here. Our family loved the property so much that it will likely be our go to property for any future cruise or even visits to Fort Lauderdale. Honestly, nothing was bad. Wish we spent more time here.

Brand new hotel. Amazing pool, great amenities, helpful staff, great restaurants.

Amazing service beautiful stay

Very Nice hotel!! Brand New!! Clean! GREAT Pool!! Great View!!!

Everything! Beds are so comfortable!! The only thing I didn’t like is the pool area was too crowded on weekends.

Great pool and location Charging 150$ deposits per night is insane . Also staff locked me out of my room during my stay because a payment of my last night didn’t go through due to a fraud alert on my card , so instead of calling me , I came back late at night with a newborn to be locked out of my place. Unprofessional.

Great pool and location Charging 150$ deposits per night is insane . Also staff locked me out of my room during my stay because a payment of my last night didn’t go through due to a fraud alert on my card , so instead of calling me , I came back late at night with a newborn to be locked out of my place. Unprofessional.

Everything! Beds are so comfortable!! The only thing I didn’t like is the pool area was too crowded on weekends.

The pool area was great and staff at pool was friendly and attentive. They have a rooftop lounge that is awesome.. we didn't get a chance to go to the sports bar but , they do have one on property...the location is prefect if you are cruising, or just on vacation..they have complimentary car drop that took us to the beach ..its must to stay here.. we will definitely be back...beautiful hotel, great location. If I could rate higher than 5 I would... no issues from check in to check out..

The parking option only valet someone stopped by to see me and had to pay $40 to valet

I had a wonderful vacation at the Omni, blown away by how beautiful it is inside. Cleanliness is top tier- along with the staff service all top tier. This will be my new go to getaway hotel when I’m in town! Loved everything!

Service was amazing! Property is beautiful. Staff very nice and accommodating, highly recommend!

Great hotel,the food in Reef 76 and Fair Ketch was amazing and all of the staff we very attentive and helpful

Ana ing property

The property is stunning. The rooftop pool deck with full poolside service is perfection. Clean, comfortable and luxurious. Kid friendly.

The property is stunning. The rooftop pool deck with full poolside service is perfection. Clean, comfortable and luxurious. Kid friendly.

I don’t normally review but this was place perfect for the price and location. Very nice hotel. Shower/tub is my only ‘complaint’.

This resort was gorgeous, new, and so clean. The staff was so polite and professional. I look forward to visiting again soon.

El hotel está muy bueno pero la piscina no es compatible con el lujo del hotel el domingo entraron nuevos huéspedes y casi ni cabíamos la música de la piscina es fatal fatal pusieron una música en vivo que nos dió hasta dolor de cabeza porque duró hasta las 4 de la tarde

Amazing

N/a

Amazing staff and 5 star experience next time in Fort Lauderdale I’ll definitely stay again.

Wonderful

Omni Hotel in Ft. Lauderdale is outstanding and 5 star from top to bottom.

Exceptional

We had a great stay. The hotel is beautiful, super clean and the staff are very gentle.

Exceptional

New hotel. View is amazing. Amenities are great.

Book for our anniversary and just WOW. New hotel with amazingly clean rooms, friendly staff and tons of amenities. The experience from check in to check out was just WONDERFUL. Will be back!

Excellent hotel, connected with the convention center. Great breakfast. Very nice bar and restaurant within the hotel. SPA is charged extra.

I’ve heard the spa is very nice, but I sadly did not get to get to, the downstairs sports bar is also very nice with having games as well I had booked an executive premier balcony room and last minute asked if they had an ADA accessible room with the same layout and they said yes, but ended up in another room that was not the same it was charged still. Someone who had joined me at one point at the hotel and came up to the room once had an altercation when I was not at the property. When I was on my way to the property, I called the hotel and requested that if anyone tried requesting to go up to my room that was under my name with no guest, added onto it to not let them. This person had an education with staff when I was not there, and I spoke with staff and did everything I could to help them and a situation to remove this person from the property which resulted in me getting banned, even though I called taking precautionary measures, and sadly this hotel, treated a handicap person with unfair treatment, and disregard with the assumption she was drunk and telling me it’s my face that he almost got hit by cars while letting him order the street instead of providing a safe environment out of concern. Does does break ADA rules with more information that will be explained by unfair treatment towards me, somebody who took precautionary measures and helped hotel staff and tipped them out because of what they dealt with, but was not fair to me that I got banned when I did nothing wrong.

I’ve heard the spa is very nice, but I sadly did not get to get to, the downstairs sports bar is also very nice with having games as well I had booked an executive premier balcony room and last minute asked if they had an ADA accessible room with the same layout and they said yes, but ended up in another room that was not the same it was charged still. Someone who had joined me at one point at the hotel and came up to the room once had an altercation when I was not at the property. When I was on my way to the property, I called the hotel and requested that if anyone tried requesting to go up to my room that was under my name with no guest, added onto it to not let them. This person had an education with staff when I was not there, and I spoke with staff and did everything I could to help them and a situation to remove this person from the property which resulted in me getting banned, even though I called taking precautionary measures, and sadly this hotel, treated a handicap person with unfair treatment, and disregard with the assumption she was drunk and telling me it’s my face that he almost got hit by cars while letting him order the street instead of providing a safe environment out of concern. Does does break ADA rules with more information that will be explained by unfair treatment towards me, somebody who took precautionary measures and helped hotel staff and tipped them out because of what they dealt with, but was not fair to me that I got banned when I did nothing wrong.

the hotel is good but there is only 1 pool, rooms are fine for the price, many dining options and that's a plus

Excellent location!

Exceptional

Amazing hotel. Clean, spacious, wonderful dining options. Loved the pool and the rooftop bar. Guest room was immaculate. Customer service was great.

Terribly overrun with cheer team and families… no coffee or breakfast places that weren’t crammed. Never again.

This hotel was absolutely gorgeous. They upgraded our room to a large suite and beautiful views. The spa, pool and bars were beautiful as well. The food by the pool was really good as well. Prices were great as well.

This is a wonderful property very close to all the ports for all cruse lines. The staff was great at explaining everything.

Exceptional

Fantastic staff, close to the port, amazing views

Fantastic staff, close to the port, amazing views

Stay at the Omni was amazing. Free upgrade to large room with balcony definitely a surprise when we checked in. Room had champagne on ice, extra water and towels when we arrived. Don’t sleep on the chocolate covered pretzels either! Pool area was amazing with plenty of seating. Bar right by the pool with plenty of servers taking orders from your seat. Location was good just 10-15 mins to beach and Las Olas. Property is new so super clean. There’s a cool bar on the rooftop level called Ibis that is worth checking out for a drink. Food overall at the hotel was average not bad just expected a little better based on the price point probably the only downside.

Fantastic place to relax, have good food and spend time away from home

Although the hotel was fantastic, there was a cheerleading competition held there the same weekend we were and it was inundated with screaming children that were unattended. The hotel staff worked as hard as they possibly could to manage this, but we could not use the amenities because of the amount of kids that were there . It was very odd to have Uber. Lyft or taxi arrivals go to the side door opposed to the main door.

Ok but faceless rooms of the conveyor belt - no one cares about anything! Empty bottles of Fanta were sitting in the closet that no one cleaned! $60 parking that’s abnormal for FtLauderdale ! Too big too impersonal!

Great

Clean room and beautiful hotel

Wish our stay was longer!

Super posh! Nice clean hotel with a beautiful pool area and very comfy beds. We stayed there the night before a cruise and when we woke up and opened our curtains we could see our ship waiting for us. They even had a complimentary shuttle to take us to the port that morning. Wish our stay was longer!

Exceptional

When large groups arrive, the hotel closes off certain areas to accommodate them, leaving the rest of the guests without access to those amenities. Last weekend, I experienced this firsthand. One day, the pool was closed, and the next day, one of the restaurants and the pool bar were also shut down. Additionally, some areas of the lobby were closed, making the overall stay less enjoyable for everyone else who wasn’t part of the large group.

Exceptional

Parking was easy, valet service was fairly quick. Staff were nice in all areas, especially the bellhop to take luggage to your room, all extremely nice, helpfuland personable. Rooms were modern, new, and very clean. The food choices could be increased especially for those with food allergies - limited menu options. Limited in dining for breakfast, we were not able to order in-room dining for breakfast as we had hoped all weekend because they only allow five orders per time slot, which is ridiculous for a hotel of this size with over 800 rooms. That was very disappointing. We had a very early wake up call and needed breakfast at 6:00 a.m. and there were no other accommodations available for food allergies as the market did not offer the same food as in-room dining that would have accommodated our food allergies. When I asked the staff for other options no one was able to escalate and provide any other options to accommodate even though they did have gluten-free bread at one of the other restaurants. The pool was also closed for half a day on the day we wanted to use it. We were given credit but didn't change the lost experience and when we asked for a later check out to accommodate they were only able to provide a very short extension, not as much time as we would have liked in order to fully enjoy the property as we had hoped we would.

Clean new great staff. Very convenient transport from hotel to the cruise pier which is why we stayed here. Walking distance to water taxi for trips to other parts of Fort Lauderdale. Not enough staff for buying coffee and take away food in the morning waited a long time

Clean new great staff. Very convenient transport from hotel to the cruise pier which is why we stayed here. Walking distance to water taxi for trips to other parts of Fort Lauderdale. Not enough staff for buying coffee and take away food in the morning waited a long time

This hotel was absolutely stunning. Super close to the cruise port

Good

Concierge was awesome and the room was clean and beautiful.

property nice, staff mostly helpful, bartender did not attend to all the customers, pool restaurant staff was not very efficient

Gorgeous hotel. Brand new. Roof top pool and bar is amazing.

Beautiful rooms, wonderful staff, amazing pool the kids did not want to get out Gorgeous views from every corner of the hotel Will be coming back here again

Superb

The room was very clean. Staff were polite. Breakfast at the reef76 kitchen and bar was not great due to options (Buffet) being limited and food was cold but the staff were friendly. The parking/valet service at Omni was the worst in my opinion because as guests of the hotel parking shouldn’t be that expensive $68 per day when there is a free parking spot just 3mins away. Well I decided to go park at 3mins away spot which turned out to be a good walk to see spots around the hotel to explore.

Excellent

Excelent

Reef 76 was horribly noisy. Sounded like a cafeteria style restaurant. Food was ok. Kale slaw too spicy but it only alternative to fries.

Exceptional

Parking wasn’t the best and check in was a nightmare but, the staff was very hospitable and did everything to appease us during the lengthy wait. Wish I had more time to explore and enjoy the amenities. I did run into an issue where I was charged twice but after calling and providing receipts, the issue was resolved. I plan to stay again and explore more

Staff was great

Awesome hotel!

Hotel beautiful,the room nice and clean staffs helpful

Hotel beautiful,the room nice and clean staffs helpful

It was incredible

10/10 would recommend!

Upon arrival, there were hidden fees that were not disclosed while booking. And upon departure, there was a destination fee that was not mentioned at the beginning. Cesar at the front desk was horrible when I inquired about the fees, he told me that I did not have to come back to the hotel!! He was very mean and ugly. The room itself was really nice. Although, the housekeeper opened my door with the "Do Not Disturb" Sign on it to clean. Ron, the Bellman was extremely courteous and helpful! But I do not think I will stay there again.

Beautiful hotel and incredible team members! Concierge was amazingly helpful, friendly, and fun :)

The view is amazing, the comfortable room, bathroom, everything is our expectation. There's no breakfast included, and the buffet starts at 10:00 AM, which was super expensive: US$ 95.00

Pool was nice staff was great

A state of the art!!!

Very nice hotel. In a nice part of town.

Comfortable bed

👍

Amazing hotel. Clean and still very new. My wife and daughter loved the pool area. The gym was my fave takeaway.

N/A

Beautiful property. Great service. Great pool deck.

Very clean

Stayed here for a little weekend getaway and fell in love with this hotel. Everything was 10/10. Will definitely stay here again

Love to stay here on my next visit

A beautiful hotel

Location, choice of restaurant options, comfort of bed and pillows Went to spa. Had a terrible experience at the spa starting from the front desk staff and continuing on to the staff member who gave pedicure. Very unfriendly atmosphere would never recommend going to spa ever again. It was so unpleasant I almost just left in middle of service

Clean, current, comfortable- new and hip. Loved the pool and restaurants… didn’t have enough time to enjoy all of it. Elevators !!! Broken

I love this hotel so much. Second time visit and I never want to stay elsewhere in FL. I’ve never slept on a more comfy mattress. they have a shuttle to take you to a cruise but if you are on Disney, you can WALK TO THE SHIP! Doesn’t get any better than that

Every member of the Omni staff was excellent from the valet to the cleaning person to the bartenders to the greeters. A visit to the pool bar is a must! Will definitely be visiting again.

That it’s connected to the convention center. The friendliest staff and cleanliness of the hotel. The long lines to get an early breakfast to go. When there is a tournament in town, you will wait 20 minutes for coffee.

I never leave reviews, but I felt compelled to do so. This was one of the best experiences my family and I had staying at a hotel. The staff was very helpful, the hotel itself was clean and the amenities were amazing. I'm not a fan of Florida but i can definitely see myself coming back just to stay here.

Ita valet parking

10/10 you must stay here if you visit Fort Lauderdale

Very beautiful hotel good service

Loved the staff and facility. Phone signal. Wifi was not great.

Location and cleanliness It can be noisy.

Everyone was very friendly and helpful

I must say, this hotel exceeded my expectations!! Hubby and I did a staycation and we loved the experience and great hospitality from the entire staff. We will be back again very soon

It was the best hotel i ever stayed at in my life! Modern, clean, friendly staff, and has ton of amenities! I can't wait to come back

Outstanding in all respects!

Amazing experience! Highly recommend.

I did not eat breakfast The staff was amazing please vaule your employees because those are the ones who keep the business going and for returning guess fromm the moment we pulled in it was breathtaking sean, gigi and the two young ladies in the restaurant who help us can not recall there names but i wish i did becaue it was a pleasure speaking to them and getting to know them

Valet 24/7 clean and nice staff

Great staff

Great Place very modern design

The staff reached out before I e

Was perfect for us for a 1 night stay before our cruise. Close enough to las olas yet far enough from the chaos.

Staff was amazing and the property is absolutely beautiful.

I will definitely go back

Great Hotel, clean, great pool with bar service. A little pricey, but what you can expect from a hotel in this location. Great room with big showers and amazng views.

Parking was excellent but I wasn't informed about valet parking fee

clean room, friendly staff,good food and convenient

Clean across the board !

Our room was not cleaned on the first night, and despite calling to schedule housekeeping, no one ever came. When we went to the front desk to address the issue, we were met with a dismissive attitude and made to feel as though we were being dishonest, which was extremely frustrating. Service throughout the hotel was inconsistent. The poolside restaurant, Tide Coastal Kitchen, had wait staff who came across as inattentive and unwelcoming, almost as if they had already assumed we wouldn’t tip—which was far from the case. We tipped generously throughout our stay, no less than $20 each time. In contrast, the team at Reef 76 was excellent—especially Edgar and Maine, who were friendly, professional, and truly made an effort. On our second night, there was a very uncomfortable situation where a parent was loudly and aggressively cursing at their child in a public area. It was disruptive and inappropriate, and no hotel staff stepped in to address it, which was surprising for a property of this level. Overall, we spent close to $3,000 on our stay, including parking and dining, and an additional $120 in tips. While the property itself is beautiful, the service and overall experience did not reflect the cost. We were even contacted by management afterward and offered a complimentary night at their Orlando location

Hotel is amazing, clean, amenities and staff are great. It was my birthday and they upgraded my room with a beautiful view. Only issue was with FedEx, horrible customer service. Other than that overall it was a great experience!

Resort fees

Large room. Excellent customer service! Close to beaches and restaurants. The breakfast was amazing!

Beaitiful ocean views

The location is perfect The rooftop bar should be open from Wednesday to Sunday

We were here for the RacquetX conference next door. The hotel and all the staff were amazing. Great food at Reef 76. We would definitely recommend the breakfast there.

Staff was awsome and over the top Will be back for a longer stay

Beautiful brand new property with awesome views.

Exceeded our expectations

Staff was wonderful and hotel was beautiful

New so everything was perfect. Close to shops and restaurants. Beach was in walking distance. Cell connection was sketchy in some areas. A little expensive for the location.

The pool was not visible from my room

Majority of the staff was unhappy or unavailable to serve guests, whether at a restaurant or in the lobby. Room smelled like mold. Pool was unavailable the first day. With multiple events at the convention center, the hotel restaurants were unable to handle the crowds and kitchens were backed up.

Amazing place. Pricey but worth it in my opinion. stalff was amazing and upgraded us as well. If you are going to embark on a cruise at Terminal 2 you can walk to the ship. lots of things within walking distance. Restuarants and bars are top notch and views were exceptional.

This property was awesome, and we loved every aspect. It was a great location on the water with beautiful views. We were at the Omni two nights before a cruise, and wished we had booked for more nights prior to our departure. We will definitely stay at the Omni again since we often cruise out of Ft Lauderdale!! We loved everything!!

Clean rooms

The breakfast was very good and the location is bright and relaxing. The traffic pattern at the entrance to the hotel is convoluted and confusing, but probably difficult to impossible to improve.

Amazon stay! Beautiful hotel and amenities

Great location. Very nice hotel.

Everything was beautiful.

Buffet was decent could have more variety. But tasty Length of time to get valet car. Some of the restaurants had very limited menu. Not much to choose from

Very new! N/A

Great hotel great service great atmosphere

Great staff and clean room.

Loved the hotel, new , clean pool area magnificent, lovely breakfast at restaurant but had very poor experience with a parking attendant who was extremely rude, I escalated to hotel management and they handled situation

We had an absolutely wonderful stay. The hotel is brand new, everything looks very clean and stylish. The amenities are wonderful. We were surprised with an upgrade and special delivery of champagne and snacks for our anniversary. The pool zone is truly amazing, rooftop bar is top of the top. The views, the smell, the design and atmosphere — everything is outstanding. We’ll definitely be back!

Room was Clean, staff courteous and good amenities

Excellent Best stay I have had

Courteous staff and excellent staffing levels. Roof top bar and the swimming pool were standouts

Rooms were nice and clean but hotel service made the experience feel rushed due to the volume of people in the hotel. We were not aware of an event happening said day as our check-in so due to the event traffic, we had to sit for over a hour to park with valet. Called the hotel front desk to ask about how we can park to check in and she was abrupt saying it’s nothing they can do about it. Ordering food and drinks at the hotel bar took forever to come. Bartenders had too much going on to focus on requests as we tried serval times to get their attentions and a couple times had to remind them about whatever we asked for. If we knew there was an event at the convention center, we would have rethink our stay. Seems like most of the focus was on the event.

Then was told valet wasn’t answering there phone to get my car brought up. So we went down and requested my car and was told it would take 20 minutes to bring it up. After 30 minutes I requested to speak with the manager of valet. He refused to come out. And don’t forget, I paid $65 to park for one night. What a clown circus that operation is. After 45 minutes I finally got my car brought up.

The room was spotless t

The most significant problem is the valet/Uber pickup and drop-off setup. The design is an absolute disaster. The drive is full of tight turns, there’s little to no clear signage indicating where to go (or not go), and traffic quickly bottlenecks with no way for cars to exit or reroute. The average wait for a pickup or drop-off was 40 minutes to an hour. One evening after dinner we actually chose to be dropped off several blocks away and walk — only to arrive and find a valet line of well over 100 people waiting for their cars. There simply isn’t enough staff or leadership outside directing traffic and managing the flow. Service at the front desk was inconsistent. One associate in particular was quite snooty — eye rolls when we asked questions, no assistance with getting connected to the hotel WiFi (just handed us a number to call), and when we inquired about late checkout we were quoted $300. We then requested just one extra hour until noon, were told that was fine — but it was never entered into the system and we ended up locked out of our room with our luggage still inside. Housekeeping was also hit or miss. One afternoon we returned at 4:00 PM and the room still hadn’t been serviced. The rooftop bar

great hotel

Staff was amazing. The one small issue I had, staff immediately took action. I will be back.

Valet is trash!!!! Beautiful hotel, outside the parking lot; waiting 40 minutes for the valet to bring your car around, and you can’t wait in your room while they grab the car is completely unacceptable.

Check-in was smooth and welcoming. The front desk staff was friendly and helpful, and the room was clean, modern, and comfortable. One of the biggest advantages was location. The walk to the courts was under five minutes, which made the stay far less stressful than driving back and forth and dealing with traffic and parking. The amenities were a plus. The gym is excellent, the pool area is well designed, and the common areas are comfortable places to relax. Room service was good, and the kids menu was reasonably priced. There were a few drawbacks. Elevators were slow at times and housekeeping missed our room for part of the stay. The rooftop bar had strict dress code and age policies that felt less welcoming for a hotel environment. Overall, the convenience, comfort, and quality of the hotel made the stay worthwhile. I would consider staying again, especially for tournaments or short getaways where being close to the venue matters.

Staff was amazing. Room was super clean and beautiful. Only problem was the vallet

Amazing

The hotel itself was great, but the valet and check-in experience was among the worst we’ve encountered. Unless there are meaningful improvements to those processes, we would be unlikely to stay at the property again.

Beautiful brand new building Rooms were comfy and clean Great gym Friendly staff CONS: Hotel is overcrowded - valet service only and expect a wait for both drop off and pickup during peak hours Service at restaurants is sub-par - staff seems undertrained and overwhelmed Pool is nice but good luck getting a seat

Reason for low rating was because it took us an hour to get into the parking garage, and a half hour to check in. The staff was overwhelmed by the massive amount of people all trying to check in at the same time. The hotel itself is very nice.

Beautiful new property and friendly staff. But the lines for parking, valet, check-in and the coffee shop are longer than Disney World! Ubers can’t find it and you feel like you are trapped due to the crazy traffic near the valet. It’s good for a pre- or post-cruise visit. But if you plan to leave the propert, I’d suggest reconsidering. I feel bad leaving a 3-star review but want to be honest regarding the chaos.

Check In took over an hour, valet took almost 2 hours just to park my vehicle. There was not enough staff to accommodate guests that were checking in. The pricing at the restaurants were extremely high and not worth it. Also, I was told I would get free drinks, which I had to ask for on my own and the drinks are only for beer and wine only. Considering the amount paid per night, it isn’t worth it and something else should’ve been included.

There was an hour wait to check in!!!! No apology after standing in line all that time. Very difficult for uber to pickup at the hotel. Very confusing. Room service food was bad.

The room was clean exactly what I expected the only problem I had was there was no refrigerator but it was great

Room was beautiful staff was helpful welcome drinks snacks etc I arrived during a busy time for all the things going on in Ft. Lauderdale this president weekend but when I say they took care of everyone while waiting to be checked in they did. Room was super clean beautiful hotel lots of amenities definitely will stay here again

Nice new hotel- great staff and service. Nice location for cruise terminal with efficient luxury shuttle service

Great staff. Clean room, brand new hotel, excellent food. Rooftop pool on the 10th floor has a great view of fort Lauderdale Beach and Port. Highly recommended, I'll stay again here.

The rooms were exactly as pictured, and the view from the 19th floor was absolutely beautiful. The hotel itself is very large and offers seven different restaurants, giving plenty of dining options. There’s also a rooftop restaurant on the 29th floor with breathtaking panoramic views. Overall, a great experience!

Room was in excellent condition. Service was great. Amenities were large, modern, and extremely enjoyable. Overall, we had a great experience.

We will definitely stay again.

Where do I begin? Staff, service and room was great. Beautiful hotel with room was spotless. They've only been open for 2 months. They were not prepared for this weekend with the volleyball tournament going on and the Marathon Health and Wellness Expo. There were poor directions and signage so the people for the convention center were coming through that hotel's entrance which caused a major gridlock approaching the hotel as well at the hotel. Since there is no self parking (only valet) you could not get your car or even get back to the hotel. I ended up paying to park across the street because after 1 1/2 hours, I gave up on trying to get to the entrance of the hotel. There were very short staffed and the valet workers were doing the best they could but they were very disorganized. One guest said her keys were lost for 5 hours.Check-in took over 30 minutes. I mentioned I may need to stay an extra day but wouldn't know until the next day and hope they won't sell out. The front desk agent told me "we have 811 rooms. It's hard to sell us out." I tried all day Saturday to go to the front desk but every time I did, the line was wrapped around in the lobby. The phones in the room do not call directly to the front desk. Of course, when I went early Sunday morning to extend my stay I was told they were sold out. This was definitely a weekend when all hands needed to be on deck (higher ups). It was very clear the staff had very little direction and overwhelmed. Very frustrating.

The hotel is nice, ambiance and customer service were excellent, BUT THE VALET IS ATROCIOUS. From waiting over 30 minutes to losing my car keys and making us late for both of our soccer games is just unacceptable behavior. I think the hotel really need to fix so as not to take away from the beautiful architecture and ambiance that the hotel offers.

Check in time and communication

I don't usally do online hotel reviews, but I'm very torn about this hotel. On one hand, this is a very nice hotel - it's brand new, has large rooms and a nice fitness center. On the other hand, it took me 45 minutes in line just to check in (with no explanation or apology from the front desk staff) and all the restaurants are overwhelmed and it's difficult to get served. Even the line for the carry out coffee shop was over 30 mins this morning. Lastly, the ride share access is very confusing to the drivers and they end up going to the adjacent convention center (in my case) or circling the hotel trying to figure out how to get in. I left plenty of time this morning but still almost missed my flight because my driver couldn't figure out how to get to the pickup area. If none of those things would bother you, then I'd recommend this hotel. However, if those things would bother you, I'd suggest waiting a few months until they get their 'new hotel' kinks out.

Great clean rooms. Good staff. Downside was having to wait 30 minutes for the valet to bring the car up. Otherwise, a 5 star.

Airport shuttle would have been good, did not get the room we requested but was fine. Coffee bar line was awful and very unorganized. Reef restaurant was very good and excellent staff.

Everything was amazing. Valet was $60. I think its a bit much but other than that. I have no complaints. Such a gorgeous place and service was impeccable.

Excellent customer service by everyone we encountered!

The foodnia to die for!

New building but still some small issues. Elevator needs a key scan on both sides, otherwise reaching across people to scan and choose floor. Lobby is a lot of wasted space so takes awhile to walk through to coffee shop. The pool restaurant was serving compressed/3D printed? chicken, was very rubbery and unappealing,would expect real chicken for the prices. At reception was offered 1 welcome drink but none for the second person in my room until I asked and they shrugged and said "we are not supposed to but I will this time" Had confirmed reservations at Ibis Sky lounge but was not in their system when we arrived so was told "well we can try to fit you in tonight" Staff constantly made us feel like they were doing us a favor for the most basic things. On arrival we walked by 5 valeat and 4 bell hops, none of whom offered to help us with our luggage. On departure 2 bell hops assisted us when we were halfway through the lobby. The location is really the only good thing about this hotel, and its proximity to Cabbarra's (delicious and quick and they serve excellent chicken!). The Omni staff need a bit more fine tuning for superb customer service scoring. May or may not choose again.

• “I had a great day and the service was excellent.”

Staff were wonderful. Room clean and nice amenities.

Great staff very clean and friendly

Great location and great room

Clean room, pool area is gorgeous.

Staff is awesome!!

This hotel is outstanding. I never want to stay anywhere else in Ft Lauderdale. It’s new, beautifully designed, smells amazing. The pool is spectacular and oh so comfy bed. Complimentary cruise port shuttle. Book now for your cruise before they sell out!

It was an Omni…it was excellent. Still had that new hotel smell. Great location for the night before a cruise…had a helpful 2 minute shuttle ride to the port

Staff was really nice in all areas of hotel. Pool area on 10th floor is amazing and the water delightfuly warm. Visited all restaurants very good.

Hotel was great, super clean as well. Eugene was great getting us checked in and overall wonderful stay.

Yes, the room was clean and staff was amazing. All restaurants are amazing. I felt welcomed, and greeted by all staff. I will be back to visit.

Beautiful hotel!

Beautiful room and hotel. Still having growing pains, just opened. Staff helpful. Good food in the restaurants and priced well. Minor things needed to improve, such as more hooks in bathroom for towels, daily housekeeping VERY LATE in the afternoon, needed to call to get it done. NO SELF PARKING on site, valets sent me to the Hilton across the street, and they charged $50. Valet service was $60 at the Omni hotel. So definitely check into that if you have a car.

It’s the cleanest and most beautiful hotel we have ever stayed in. Customers are obviously always top of mind here. Also, we watched all of the cruise ships come in and out of the port from our room. Free shuttle to Fort Lauderdale beach and Port Everglades. Next time we cruise from Fort Lauderdale we will definitely be staying here!

This hotel is beautiful. The location is great! Most importantly…the staff was amazing. Very professional..warm and accommodating! We loved everything about our experience!

We ordered our meals (great uber eats selection!) delivery as well as ate at the sports bar spot downstairs. For the two of us without drinks it felt pretty expensive and was loud ~100 bucks for an appetizer and 2 mains. The morning we left we tried the coffee shop downstairs. It is good. The food and drinks were good. The service was excellent along with a very kind manager who stopped to ask what we thought. Everything is new and some of that newness is the staff figuring out the way things work best. The check in felt a little unoptimized and some procedures like checking out, valet, and advice on where to go felt a little bit wobbly. We would absolutely stay here again and recommended my dad who comes in town occasionally to also stay here.

The property, the restaurant and the staff is amazing

The beds and pillows are fabulous!!

Excellent hotel everything was very clean and crisp. The food was delicious in the fair catch restaurant. Around the hotel the construction made the site very non-pedestrian friendly.

Very clean

Amazing property/ location is A +

Great

super nice

Besides that everything was great - clean and nice rooms and friendly staff.

Phenomenal stay! I can’t wait to return.

Beautiful new hotel, excellent shuttle to the cruise terminal. Enjoyed the gym, restaurant and conveniences.

Magnifique hôtel, accueil et service incroyable !! Je recommande fortement .

Clean room,

It was awesome.! Building and grounds were immaculate. All the staff encounters were very good.

The room was spotless. Brand new hotel. Great staff.

Wow! The hotel is beautiful. Great amenities, walking distance to cruise port but the best part is the service. Ffom the Bell service to front desk to restaurant staff. Everyone was so helpful. Well done! Will return

Beautiful hotel

Loved this hotel!

It was great! Super close to the cruise termimal. Very clean and friendly staff.

New hotel. Service was overall good. Some

Clean rooms, facilities and the staff is very kind

All was great! Clean rooms and friendly staff!

The hotel is beautiful! Very clean, chic, modern and good for adults and family. The room was super cozy- beds and pillows were comfy AF. We ate at the Reef 76 restaurant on site and it was delicious. Service was top notch. If you’re coming through this area I highly suggest you experience a stay here.

The hotel features a beautiful swimming pool on the 10th floor with an amazing view of the cruise ships and the canal. Everything is clean, chic, and the staff is extremely friendly and welcoming. The rooftop bar offers stunning city views and has a very stylish, upscale atmosphere. The lobby is spacious with multiple seating areas and elegant décor, making it a great place to relax. The restaurant and sports bar have a great vibe, complete with a pool table and a golf corner, which adds a fun and unique touch. The complimentary shuttle to the beach is a big plus—the drivers are very helpful and knowledgeable, always happy to share information about the city. Overall, a fantastic stay with great amenities, views, and service. I really had a great time with my family.

I did not go to the spa or pool. I went because I went to see the Jonas Brothers and found this hotel. Beautiful hotel and brand new. It has an eclectic style. Very modern and just gorgeous. Loved my room.

Great property with beautiful indoor and outdoor space

This hotel is brand new. The

The spa was excellent and the food is to die for in all the restaurants. The front desk staff needs better training as they caused a very embarrassing situation for us. They are not very sure about procedure. Waiters need better service except for Maria in Reef 72....she is absolutely excellent and deserve the highest praise! I wanted to offer her a job in Canada! Hussain made us feel extremely welcome as he is the hotel set it upper!

Amazing property. Beautiful in every way. Everything you would need in a resort holiday. Top standard.

Great amenities! Awesome staff and hotel stay

Will definitely stay there next visit to Ft Lauderdale.

Our group of 10 stayed there after our flight was cancelled and the following day we kept getting delayed. They were welcoming in us staying in their beautiful lobby area after we checked out of our rooms, until it was time to go to the airport. The food was delicious on site. We ate in the sports bar and upstairs in the pool deck. The only disappointing aspect was paying $11 for a tiny açai bowl.

Everything was amazing

Brand new! Very big and great service

The staff were amazing! The hotel is beautiful, the rooms are comfortable and nice.

Great!!

Cleanliness, all staff were great from hotel to dining , great food options, beautifully decorated ~ especially for holidays, shuttle service and driver were great, room amenities & options exceeded expectations. We did not make it to pool but im sure it was beautiful as well.

Well it was a new room so room was great. The staff everywhere was excellent. Highly recommend