Holiday Inn Express Ft. Lauderdale Cruise-Airport by IHG

Clean room and great variety for breakfast, good location

Hallways reeked, bad attitude from staff

People were nice. The location was convenient It was clean and near many things

Superb

Exceptional

Location, parking garage Older, needs updating for the price

Great hotel - clean, convenient and everything you need. Staying here again when in town.

pretty good

Nice breakfast in fact it is the highlight. Good quality and efficient staff. I would recommend this. Reception staff very friendly Hot coffee 24/7 Thank you

.

Very good

Very good

Staff was helpful at check in and during our stay. Hotel was within walking distance of many restaurants and shopping. Likes the parking structure, although a little tight on space size and mobility of larger vehicles it served the need well. Checking in and out easy and quick. Breakfast was good and hot. Room was very spacious and clean.

It was very clean ,the rooms were comfortable, and the breakfast was very good I only stay at holiday inns express ! The parking was just ok and the staff did not tell me when I checked in that you need to use your key to up to your room , besides tgaf everything was good .

The only complaint we have was our room smelled musky. We had to go buy some air freshener spray in order to sleep in the room. We only stayed one night.

Excelente hotel lo recomiendo a todos. Muy cerca del puerto de crucero. La transportación del Aéreopuerto al Hotel tardo como 1 hora. Cerca de muchos restaurantes y supermercados y tiendas caminando. Habitaciones super limpias, cafe 24 horas, desayuno completo y muy bueno. Piscina limpia y grande. La transportación para el puerto de cruceros mejor es con aplicaciónes de transporte mas económico. Habitaciones conectadas excelentes para familias.

Your experience at this hotel will 100% depend on the room you get. The staff is great, free shuttle to/from the airport, cheap shuttle to/from the cruise port. Free breakfast is great; pancakes, omelets, bacon, turkey sausage, etc. The rooms are updated and “clean”. I’ve stayed here a few times; great room one time, Another time the hot water never got hot, it was “not cold “ at best. Another time the room smelled so strongly of mildew that my eyes watered. It’s good for an overnight stay but you may have to request a different room based on the issues you encounter.

Breakfast was nice! Hotel was close to the airport. The room had a bad smell, and the bathroom lights did not work correctly.

Location for cruising is excellent and the hotel is family friendly. Good value.

Everything was great and a good location.

Exceptional

Clean room. Nice bed and pillows. Fantastic breakfast! Helpful staff.

Great hotel for the price. They have an amazing pool and rooms are much cleaner. The staffs were super nice. great selection of continental breakfast items

Poor

Staff was very helpful

Good no worries at all and it’s a short Lyft ride to everything

The elevator didn’t work when we checked in. Room is getting a bit tired, especially the bathroom.

Perfect location for FLL cruise port. In the morning we could see our ship from our window, also great rate to leave your car there for your cruise. Room was excellent, beds amazing. Will stay here again!! No negatives!

Beds Four elevators none worked electric lock for stairs didn't work either

Beds Four elevators none worked electric lock for stairs didn't work either

Clean, professional staff, good breakfast. Nice pool deck and amenities Me and my family heard our neighbors being intimate. My kids said it sound like a woman is crying

Superb

It was a very nice hotel! We really enjoyed our stay there! Everything was great! Very clean and the breakfast was great!

Exceptional

Great location, very friendly and helpful staff, clean room, overall satisfied with the hotel.

The hotel has been refurbishing. It’s nice. Good location. Breakfast is good, Joyse the waitress in restaurant is kind and so helpful. He arrived a little bit early and they keep our luggage, it’s help us. The swimming pool was refurbishing. And the internet doesn’t work at rooms.

Good breakfast selections, room with a view of the pool and surrounding area.

Morning breakfast

Exceptional

The hotel has been refurbishing. It’s nice. Good location. Breakfast is good, Joyse the waitress in restaurant is kind and so helpful. He arrived a little bit early and they keep our luggage, it’s help us. The swimming pool was refurbishing. And the internet doesn’t work at rooms.

Closeness to ports Morning breakfast

Nothing. We loved everything

Good breakfast selections, room with a view of the pool and surrounding area.

We liked everything about this property. It was SO clean. The beds & pillows were very comfortable. The staff was amazing. Location was amazing. Close to the airport and the cruise terminal. They even offer a shuttle to the cruise terminal and the airport which we found convenient. I can't say enough good things about this property. If we're cruising out of fort lauderdale again, there's no other choice. Highly recommend Nothing. We loved everything

There are seven holiday inns in Ft. Lauderdale. Our taxi took us to the wrong one. It took two hours to get another taxi. Very disappointed.

Okay, place to stay the night if you’re going to catch your cruise ship next day.

Good

Agent checking in was excellent sorry I didn’t remember her name !! Transportation was also landed at 6 PM and didn’t get to the hotel to 8 PM so many passengers waiting for one van !!

The location was great! The bathroom floor was dirty and clearly needed mopping. For those with early flights, breakfast could have been served at 6am instead of 6:30. I had to leave for my flight at 6 without breakfast, so the paid accommodation was wasted.

Room was clean, the staff was super friendly, the breakfast was way better than any old continental breakfast! It fit our needs perfectly for a night stay before our cruise!

Exceptional

NA

Area cleanliness and staff was great The breakfast

Room is clean and huge space. Good and variety breakfast

I was near shops and restaurants in the area I stayed. Also I had access to their public transportation and free shuttle to the beach. This was a great area.

Yes

Or after long hours working and coming late at night my room door wouldn't open it will glitch and I would have to go back downstairs just to get my key fix When I told the man at the front desk his response was it happens to everyone the stuff glitch a lot. I don’t like how my inconvenience was brushed off.

Property is conveniently located near Port Everglades. It has shuttle service to and from the airport. A shuttle service at a cost to the port. The fitness center is nice but needs a deep cleaning. Breakfast is good and the pool is amazing as it is outdoors and located on the 4th floor. Overall, an excellent bang for your buck

Elevators were down, place smelled like mildew.

Location They charged my card €210 after paying and I’m still waiting for charges to be cancelled

Yes to both

Stayed one night before a cruise, location is perfect, next to the port, airport pickup was quick, lots of restaurants close by along with a CVS and Public's. Usually our go to hotel if the price is right.

Everything was great the staff was very friendly and helpful breakfast was hot and fresh. Great room

Bed was comfortable but room needs a deep cleaning.

Breakfast is the almost same styed 3 days , Only minor variation. Room and bed ok Breakfast. Room was in the corner, view was poor

Room was clean and staff helped without issues and close to everything

Locations was great Shuttle took forever, shower leaked and front desk wasn’t very friendly

Locations was great Shuttle took forever, shower leaked and front desk wasn’t very friendly

Excellent location, helpful staff and breakfast options for everyone.

The staff was attentive and helpful. Breakfast included something for everyone. Location was close to many restaurants and Walgreens.

The staff was very helpful and friendly. Bathroom was very clean

Close to pier Staff could have been friendlier

Superb

Good

Staff could have been friendlier

Pretty dodgey breakfast. Room was clean. Overall good value

Exceptional

Booked this room due to vicinity to cruise terminals. I Am a member of their loyalty program and am used to a level of property. This property did not issue me my points, yes I asked, and it was below standard for the over $200 cost.

Sinple yet Excellence

Staff and breakfast team were kind and welcoming

I typically will book a Holiday Inn Express without worries knowing at minimum it will be clean. This one was the exception. We were only staying 3 nights so we decided to just deal. When you first walk in you're hit with the overwhelming scent of highly perfumed cleaning products so thick that it left a sticky film on everything. The air felt damp and musty in the rooms, the carpets were so gross I didnt want to walk on them without shoes so I made a path with towels. I bought lysol wipes so I could at least make it feel somewhat clean. I wiped down the dresser and with one swipe the wipe was gray. I don't even want to tell you what was on the headboard. After one really rough night of sleep, while working that afternoon the fire alarm started going off intermittently for about an hour or two. Of course not their fault but after the sleep quality and the layer of filth on everything we had had enough and booked another hotel for the rest of our stay. While working with Expedia on cancellation and a refund the manager Tiffany was dishonest about the series of events and refused to refund for that night because we checked out after 7 when we left before 630. She also claimed that the fire alarm only went off for a minute which is absolutely untrue. All in all just a really unfortunate experience.

Clean and breakfast excellent

Very convenient to the cruise port, staff were very friendly!

Our floor was kind of sticky feeling. Not many extra towels. Too dim of light in bath to see well in mirror. No fan switch. Instead it runs all night. Otherwise hotel is ok.

Pleasant

Clean and nice pool. Staff was rude.

Superb

Clean and nice pool. Staff was rude.

The hotel looks kind of small but the area is good overall Elevators were a bit tricky at the beginning, but you get use to them easily Grat location.

Friendly staff. Thin walls.

Breakfast and room were very simple and what you would expect. Staff here are absolutely wonderful though! They have a separate locked Luggage room that you can use to store your items if your room isn't available yet (we got off our cruise early AM and room wasn't ready until PM as expected). They helped our group coordinate getting from the airport to the hotel, then from hotel to the cruise ship. Then back from ship, and again from hotel to airport. All incredibly seamless! If I didn't have a hurt ankle I would not have paid for the shuttle to the cruise, because the walk is simple and beautiful, but it was really great that it was an option and the staff made it easy to book and use. Absolutely will stay here again before and after our next cruise!

Had a lot of confusion checking in

Close to cruise port Had a lot of confusion checking in

Great easy convenience for a Disney cruise, just a street away from the cruise terminal and very close to Fort Lauderdale airport. Definitely would book here again and great reasonable price.

Staff was pleasant and helpful

La Habitación estuvo bastante comfortable

La Habitación estuvo bastante comfortable

Good location, convenient to cruise port. Competent staff, clean hotel, very satisfactory for the night before a cruise. We have stayed here before and will again. Restaurants within walking distance for dinner. This hotel met our expectations, no complaints.

Good location, convenient to cruise port. Competent staff, clean hotel, very satisfactory for the night before a cruise. We have stayed here before and will again. Restaurants within walking distance for dinner. This hotel met our expectations, no complaints.

Good

LaQueisha (spelling?) at the front desk as well as all of the front desk personal were super helpful and kind when I interacted with them. The extended check out time and ability to store luggage and use the facilities after check out was super helpful. Karen and Bonnie provided a delicious and flavorful breakfast with so many options. I particularly enjoyed the egg white and vegetable omelette and the sausage gravy. The King bed was so comfortable and the varied lighting options in the room was a level up compared to other hotels. I would return always when I have the opportunity.

LaQueisha (spelling?) at the front desk as well as all of the front desk personal were super helpful and kind when I interacted with them. The extended check out time and ability to store luggage and use the facilities after check out was super helpful. Karen and Bonnie provided a delicious and flavorful breakfast with so many options. I particularly enjoyed the egg white and vegetable omelette and the sausage gravy. The King bed was so comfortable and the varied lighting options in the room was a level up compared to other hotels. I would return always when I have the opportunity.

Breakfast was good. Room was clean.

Breakfast was good. Room was clean.

We had spent the night at this hotel on our way down to Key West and stayed another night again on our way back home. Very nice hotel for a very good price.

We had spent the night at this hotel on our way down to Key West and stayed another night again on our way back home. Very nice hotel for a very good price.

The hotel is misrepresented on the hotels.com site, the interior felt like a prison and had a musty smell. Rooms were stuffy with the AC not functioning properly. Portions of the room were in disrepair and again the room had a musty smell. We walked in and walked out immediately and booked rooms in a different property. Do not recommend.

The hotel is misrepresented on the hotels.com site, the interior felt like a prison and had a musty smell. Rooms were stuffy with the AC not functioning properly. Portions of the room were in disrepair and again the room had a musty smell. We walked in and walked out immediately and booked rooms in a different property. Do not recommend.

Passable

Good breakfast

Good breakfast

Hello, I hope you’re doing...

Very good

Hello, I hope you’re doing well. I noticed I haven’t received back the booking deposit in my payment method. Could you p

This place needs to shut down and remodel with a deep cleaning. Unbelievable that the ownership would allow this place to be seen by the public.

This place needs to shut down and remodel with a deep cleaning. Unbelievable that the ownership would allow this place to be seen by the public.

Yes, breakfast was fresh, air conditioner worked well and kept the room comfortable, very clean place. I will returned when I need.

Yes, breakfast was fresh, air conditioner worked well and kept the room comfortable, very clean place. I will returned when I need.

Walking distance to the water taxi and a few small shopping centers and restaurants. Had a shuttle from the airport and access to an independent shuttle to the cruise port. The hot breakfast added to the value. Staff was excellent - everyone we encountered. Location not ideal for a beachy feel. It would be better to have a car if you're staying here.

I should have expected that I would be asked to give a review of this hotel even though I did not check in for this reservation at all! I booked for the wrong date and tried every method to get Expedia and/or the hotel to change the date of the booking but no matter what I tried, they would have forced me to pay a cancellation fee just to change the date. The staff of this hotel that answered my calls (and Expedia's) were some of the rudest staff I have ever encountered. I'm sure my one night booking means nothing to them, and being a budget hotel close to the Fort Lauderdale Cruise Ports means they can get away with giving you the bare minimum of their time and effort.

I should have expected that I would be asked to give a review of this hotel even though I did not check in for this reservation at all! I booked for the wrong date and tried every method to get Expedia and/or the hotel to change the date of the booking but no matter what I tried, they would have forced me to pay a cancellation fee just to change the date. The staff of this hotel that answered my calls (and Expedia's) were some of the rudest staff I have ever encountered. I'm sure my one night booking means nothing to them, and being a budget hotel close to the Fort Lauderdale Cruise Ports means they can get away with giving you the bare minimum of their time and effort.

I should have expected that I would be asked to give a review of this hotel even though I did not check in for this reservation at all! I booked for the wrong date and tried every method to get Expedia and/or the hotel to change the date of the booking but no matter what I tried, they would have forced me to pay a cancellation fee just to change the date. The staff of this hotel that answered my calls (and Expedia's) were some of the rudest staff I have ever encountered. I'm sure my one night booking means nothing to them, and being a budget hotel close to the Fort Lauderdale Cruise Ports means they can get away with giving you the bare minimum of their time and effort.

Bad

Prices.

Everything was wonderful, except the pancake machines were not working until the last day ?. Working pancake machines.

Location to the port. Breakfast is also good.

rooms clean in

rooms clean in

The room was clean and spacious. The hotel was really close to any store you could want and the cruise port, which was great. Breakfast had lots of options too!

The room was clean and spacious. The hotel was really close to any store you could want and the cruise port, which was great. Breakfast had lots of options too!

The breakfast was great and The staff was really nice.

The breakfast was great and The staff was really nice.

It was difficult to get clear instructions about the free airport shuttle. The room smelled.

Shuttle can be paid only cash. The room’s carpet was extremely dirty.

The property was very clean, well-maintained, and conveniently located near the airport and cruise port. The staff was friendly and helpful throughout my stay, and the check-in process was smooth. The room was comfortable, quiet, and had everything I needed for a short stay. Breakfast was also a great bonus with good variety. Overall, the experience was very good. If I had to mention something, I would say that some areas could benefit from minor updates.

Great easy affordable option for Disney Cruise pre and post stays

Great easy affordable option for Disney Cruise pre and post stays

This was a great hotel to stay at before my cruise. Very nice and clean breakfast buffet was very impressive.

This was a great hotel to stay at before my cruise. Very nice and clean breakfast buffet was very impressive.

Beds were very comfortable. Staff friendly Key card stop working next day and housekeeping left our room door open.

Very clean room and bathroom, breakfast was surprisingly great! Service/staff were also great.. best stay we had in a long time. Will definitely stay again!

Very clean room and bathroom, breakfast was surprisingly great! Service/staff were also great.. best stay we had in a long time. Will definitely stay again!

Breakfast was good

Breakfast was good

Everything went well. Great location, friendly staff.

Everything went well. Great location, friendly staff.

Closeness to the port

It was very expensive but close to the cruise terminals. Close to restuarants on a stip with pharmacy and grocery all lin walking distance. Seemed a little outdated. The coffee machine didnt work in my room. Not unpleasant but not worth the money.

It was very expensive but close to the cruise terminals. Close to restuarants on a stip with pharmacy and grocery all lin walking distance. Seemed a little outdated. The coffee machine didnt work in my room. Not unpleasant but not worth the money.

The hotel location is very good for people cruising out of Fort Lauderdale. Our room wasn’t clean, however, shiv wasn’t good. The free breakfast was very nice

The hotel location is very good for people cruising out of Fort Lauderdale. Our room wasn’t clean, however, shiv wasn’t good. The free breakfast was very nice

The only negative was that our room faced a sewage processing facility. Not a good view. However, we were only there one night before our cruise.

The proximity to the cruises

Very clean and staff was super friendly. Breakfast was also really good! N/A

Excelente ubicación y acogida por parte del personal .

Excelente ubicación y acogida por parte del personal .

Location was great for what we needed Our bathroom shower obviously not working as it leaked out all over the bathroom floor requiring massive towels to soak up the entire floor

Close to beach and overall clean Left for a day and came back and room was not refreshed, trash was not taken out and I’m not used of that kind of service when staying at any hotel! Ac didn’t make the lace cold at night , it was humid.

Staff was very helpful, even accommodating me even though I arrived earlier than the check in time.

Staff was very helpful, even accommodating me even though I arrived earlier than the check in time.

All good

All good

Great location for cruises and shopping Nothing

Ac was working fine

Ac was working fine

Clean room. Good breakfast. Close to cruise ports and airport

Clean room. Good breakfast. Close to cruise ports and airport

The floors (carpet) in the room were extremely disgusting. Walked on it for 5 minutes and the bottom of my feet were black from dirt. The staff was pleasant and eager to assist.

The floors (carpet) in the room were extremely disgusting. Walked on it for 5 minutes and the bottom of my feet were black from dirt. The staff was pleasant and eager to assist.

The room was clean, the staff were helpful, the breakfast was decent, and the air conditioning kept the room cool.

The room was clean, the staff were helpful, the breakfast was decent, and the air conditioning kept the room cool.

I won't stay there again.

I won't stay there again.

Clean,friendly, easy shuttle close to shopping

Clean,friendly, easy shuttle close to shopping

Staff were friendly and helpful.

Staff were friendly and helpful.

Very clean property and friendly service.

Very clean property and friendly service.

As a place to stay before our cruise, it was perfect. One night is enough. The hotel itself seemed dated. The handicap shower had a liner that was too short so there was no way to shower without making a mess of the bathroom floor. It's location was perfect to anything you might need before a cruise. The shuttle service was a nice touch and appreciated.

As a place to stay before our cruise, it was perfect. One night is enough. The hotel itself seemed dated. The handicap shower had a liner that was too short so there was no way to shower without making a mess of the bathroom floor. It's location was perfect to anything you might need before a cruise. The shuttle service was a nice touch and appreciated.

Easy check in…. Clean room…

Easy check in…. Clean room…

Very old property. Rooms so outdated. Friendly staff.

Very old property. Rooms so outdated. Friendly staff.

Just awful. The hotel needs a complete facelift. The carpet in the room was so dirty that walking on it turned the bottom of our feet black. The bathroom was worn and sketchy cleaned The whole room just felt dirty. Hallways looked worn and smelled like old (if you know that expression you know what I’m talking about ). The lady at front desk did her job but was not welcoming and acted like she was doing us a favor by talking to us. Look elsewhere for a hotel

Just awful. The hotel needs a complete facelift. The carpet in the room was so dirty that walking on it turned the bottom of our feet black. The bathroom was worn and sketchy cleaned The whole room just felt dirty. Hallways looked worn and smelled like old (if you know that expression you know what I’m talking about ). The lady at front desk did her job but was not welcoming and acted like she was doing us a favor by talking to us. Look elsewhere for a hotel

The facility itself was fine. Included breakfast was nice. Location is convenient. The shuttle is a bit of a joke. You call the number and pick the shuttle option but it’s just a recording to say to call the hotel. You call the hotel and just wait on hold forever. We ended up just taking a cab.

The facility itself was fine. Included breakfast was nice. Location is convenient. The shuttle is a bit of a joke. You call the number and pick the shuttle option but it’s just a recording to say to call the hotel. You call the hotel and just wait on hold forever. We ended up just taking a cab.

Clean great breakfast free

Clean great breakfast free

Cleanliness good. Staff exceptional. Breakfast nice variety of foods. Shuttle very convenient and accessible. Good location.

Cleanliness good. Staff exceptional. Breakfast nice variety of foods. Shuttle very convenient and accessible. Good location.

Good location, friendly staff, comfortable beds.

Good location, friendly staff, comfortable beds.

Im a littke picky but the property is showing its age. The room was average but showed some damage and poorly done repairs. The breakfast was standard fair scrambled eggs, bacon, potatos etc. but runs very full on cruise days. The staff were helpful but uninterested in our stay. Im sure the higher price was due to the proximity to the cruise port, but still at the bottom of Holiday express standards.

Im a littke picky but the property is showing its age. The room was average but showed some damage and poorly done repairs. The breakfast was standard fair scrambled eggs, bacon, potatos etc. but runs very full on cruise days. The staff were helpful but uninterested in our stay. Im sure the higher price was due to the proximity to the cruise port, but still at the bottom of Holiday express standards.

No breakfast. Staff was great even turmoil.

No breakfast. Staff was great even turmoil.

Clean room, friendly staff, within walking distance of the Convention Center

Clean room, friendly staff, within walking distance of the Convention Center

Room was dated. Staff was very friendly. Nice breakfast and pool area.

Room was dated. Staff was very friendly. Nice breakfast and pool area.

Location is accessible to nearby restaurants and stores.

Location is accessible to nearby restaurants and stores.

Friendly service good breakfast close to the cruise port

Friendly service good breakfast close to the cruise port

Yes

Yes

Staff was very friendly and accommodating.

Staff was very friendly and accommodating.

Great location and the hote

Great location and the hote

Don’t count on the airport shuttle to pick you up. Waited over 1 1/2 hours and ended up taking a taxi.

Don’t count on the airport shuttle to pick you up. Waited over 1 1/2 hours and ended up taking a taxi.

I drove 4 hours after work and showed up at 930 pm exhausted and ready to sleep. Called the number to check in since staff doesn’t stay at night. Got the code and walked into my room. It was used. I never complain about dirty stuff like scuffs or dust and whatnot. But the blankets and pillows were messed up all over the bed where someone had been sleeping. Empty pizza box. Used towels on the floor. Empty water bottles and trash. They gave me a used room. I called back to kindly and extremely calmly explain and ask if I could get another room. Lady on the phone was not even phased or bothered that the room was used. She just said “we don’t have any other rooms. Maybe you can find something somewhere else. Got back on Expedia and booked a room for double the price of what I’d already paid. Drove to the new motel. The lady at the front desk of the second motel said she was the one who had just talked to me and the the two hotels are sister properties. Ideally, she should have offered me a room there free when I first called. But she didn’t even bother to tell me over the phone that they had a room available that I could even pay for. Spring break week, car show week. Limited lodging options. And she was too lazy and selfish to even let me know over the phone “I’m so sorry your room wasn’t ready there. There’s no more rooms at that location, but I’m at a sister property and we do have availability .” I was pleasant the entire time and she just couldn’t be bothered. Lazy

I drove 4 hours after work and showed up at 930 pm exhausted and ready to sleep. Called the number to check in since staff doesn’t stay at night. Got the code and walked into my room. It was used. I never complain about dirty stuff like scuffs or dust and whatnot. But the blankets and pillows were messed up all over the bed where someone had been sleeping. Empty pizza box. Used towels on the floor. Empty water bottles and trash. They gave me a used room. I called back to kindly and extremely calmly explain and ask if I could get another room. Lady on the phone was not even phased or bothered that the room was used. She just said “we don’t have any other rooms. Maybe you can find something somewhere else. Got back on Expedia and booked a room for double the price of what I’d already paid. Drove to the new motel. The lady at the front desk of the second motel said she was the one who had just talked to me and the the two hotels are sister properties. Ideally, she should have offered me a room there free when I first called. But she didn’t even bother to tell me over the phone that they had a room available that I could even pay for. Spring break week, car show week. Limited lodging options. And she was too lazy and selfish to even let me know over the phone “I’m so sorry your room wasn’t ready there. There’s no more rooms at that location, but I’m at a sister property and we do have availability .” I was pleasant the entire time and she just couldn’t be bothered. Lazy

The staff is incredibly rude and disrespectful. We waitded hours to get a room while others got rooms before us. Then we got into the rooms and they were filthy and smelled like mold /moldew. Part of the walls were falling apart. The pull out sofa for my kids was broken and beat down. It had no linen when I called for linen the housekeeper brought be one sheet. I waited patiently for 40 mins before I went down to the desk to ask for a blanket and pillows then was told they are only allowed to give out 1 pillow mind you I have two kids. We were also put into another part of the hotel as the rest of our family. But instead of going from the 2nd floor to the 4th floor where they were staying we had to go down to main floor walk through the lobby back into an elevator up to the 4th floor where the rest of our family was staying. In all, I feel like we were ripped off. For the price we paid one of these issues would have been enough. But this was over the top worst hotel experience I think I have ever had. I must say the pool was very nice and clean.

The staff is incredibly rude and disrespectful. We waitded hours to get a room while others got rooms before us. Then we got into the rooms and they were filthy and smelled like mold /moldew. Part of the walls were falling apart. The pull out sofa for my kids was broken and beat down. It had no linen when I called for linen the housekeeper brought be one sheet. I waited patiently for 40 mins before I went down to the desk to ask for a blanket and pillows then was told they are only allowed to give out 1 pillow mind you I have two kids. We were also put into another part of the hotel as the rest of our family. But instead of going from the 2nd floor to the 4th floor where they were staying we had to go down to main floor walk through the lobby back into an elevator up to the 4th floor where the rest of our family was staying. In all, I feel like we were ripped off. For the price we paid one of these issues would have been enough. But this was over the top worst hotel experience I think I have ever had. I must say the pool was very nice and clean.

No hot water for showers both days different times

No hot water for showers both days different times

Good and decent hotel stay

Good and decent hotel stay

The staff members were kind and very helpful

The staff members were kind and very helpful

Clean rooms.

Clean rooms.

No hot water and the elevator doesn’t work properly

No hot water and the elevator doesn’t work properly

Room was rough and not overly clean. Breakfast left a lot to be desired

Room was rough and not overly clean. Breakfast left a lot to be desired

Nice. affordable and close to the cruise port.

Nice. affordable and close to the cruise port.

Don't use this facility. We had reservations that were disrupted by Delta's inability to get us to Fort Lauderdale. We tried our damndest to cancel the reservation before check-in, but to no avail. Then the Inn not only failed to refund our money but also charged us a cancellation fee. It wasn't our fault. Not good customer service at all.

Don't use this facility. We had reservations that were disrupted by Delta's inability to get us to Fort Lauderdale. We tried our damndest to cancel the reservation before check-in, but to no avail. Then the Inn not only failed to refund our money but also charged us a cancellation fee. It wasn't our fault. Not good customer service at all.

Friendly staff

Friendly staff

Bed was so comfy. Breakfast was good.

Bed was so comfy. Breakfast was good.

Room 102 smelled like mildew and there was hair in the shower

Room 102 smelled like mildew and there was hair in the shower

Was extremely disappointed with this property. Have stayed at Holiday Inn Express many times before. This property appeared to have water damage and the room we were given had a moldy smell. Was too late to go somewhere else otherwise we wouldn’t have even stayed there. Won’t be using Hotels.com anymore.

Was extremely disappointed with this property. Have stayed at Holiday Inn Express many times before. This property appeared to have water damage and the room we were given had a moldy smell. Was too late to go somewhere else otherwise we wouldn’t have even stayed there. Won’t be using Hotels.com anymore.

We liked the location. Bus stop out front made it easy to get around since we didn't have a car. We have stayed here before and have always been happy with our stay.

We liked the location. Bus stop out front made it easy to get around since we didn't have a car. We have stayed here before and have always been happy with our stay.

Na

Na

Great central location to either the beach or downtown Ft Lauderdale. Front desk staff is outstanding!

Great central location to either the beach or downtown Ft Lauderdale. Front desk staff is outstanding!

Breakfast was good.

Breakfast was good.

Our room was dirty, smelled of mildew, we had NO hot water. The sleeper couch was so off balance we had to use pillows to try and level it out. No extra sheets, blankets or pillows for the sofa couch. Bathroom had hair all over the floor. Behind another guest in line to speak to the manager and he had a picture of a roach found in their room, they offered his kid a free snack!!

Our room was dirty, smelled of mildew, we had NO hot water. The sleeper couch was so off balance we had to use pillows to try and level it out. No extra sheets, blankets or pillows for the sofa couch. Bathroom had hair all over the floor. Behind another guest in line to speak to the manager and he had a picture of a roach found in their room, they offered his kid a free snack!!

Staff was excellent. We experienced flight cancellations which caused us to be in the airport for 29 hours. We had to stand in line for 7 hours to rebook our flight. Needless to say we were exhausted. The hotel staff were very nice and accommodating. They brightened our day! Thank you staff!

Staff was excellent. We experienced flight cancellations which caused us to be in the airport for 29 hours. We had to stand in line for 7 hours to rebook our flight. Needless to say we were exhausted. The hotel staff were very nice and accommodating. They brightened our day! Thank you staff!

Airport shuttle was very slow due to traffic. Took a cab from airport

Airport shuttle was very slow due to traffic. Took a cab from airport

Close to the convention center is why we booked- only issue was paid for parking twice and the guy was arguing with me

Close to the convention center is why we booked- only issue was paid for parking twice and the guy was arguing with me

Clean room, nice staff would stay here again! Lots of shops and places to eat nearby.

Clean room, nice staff would stay here again! Lots of shops and places to eat nearby.

Location to cruise port, some shopping and restaurants is great. We waited for over 40 minutes at the airport for the shuttle to arrive for pick up. I tried calling the hotel twice and couldn’t get through to anyone. The man on check in was super rude when I let him know about the shuttle and the amount of people arriving. I asked him about booking the cruise port to airport shuttle and he said they don’t offer that. Yes they do. I booked it the next morning with the lady who runs it. He also gave us the room right next the elevator….grrr. I have stayed at this hotel many times and it is not worth the $698 I paid for one night.

Location to cruise port, some shopping and restaurants is great. We waited for over 40 minutes at the airport for the shuttle to arrive for pick up. I tried calling the hotel twice and couldn’t get through to anyone. The man on check in was super rude when I let him know about the shuttle and the amount of people arriving. I asked him about booking the cruise port to airport shuttle and he said they don’t offer that. Yes they do. I booked it the next morning with the lady who runs it. He also gave us the room right next the elevator….grrr. I have stayed at this hotel many times and it is not worth the $698 I paid for one night.

The airport shuttle experience was horrendous. I waited 1 hour and 20 minutes for the shuttle, after being told it would be 45 minutes which was bad enough. Glad I didn’t have to pay for it. Will never do that again. The pickup area at the airport was congested and confusing. Better off paying for a taxi.

The airport shuttle experience was horrendous. I waited 1 hour and 20 minutes for the shuttle, after being told it would be 45 minutes which was bad enough. Glad I didn’t have to pay for it. Will never do that again. The pickup area at the airport was congested and confusing. Better off paying for a taxi.

Upon check in staff were not super friendly or helpful. One woman was actually rude. Room was clean, but could use some “freshening up” (paint touch up, carpets cleaned, etc).

Upon check in staff were not super friendly or helpful. One woman was actually rude. Room was clean, but could use some “freshening up” (paint touch up, carpets cleaned, etc).

Nice

Nice

The location is great. The sink in our room only had sporadic water - several times we turned on the tap and no water came out. The bed was ridiculously soft. The worst however was trying to sleep with the air conditioning - it sounded like it was powered by a jet engine. Even with noise canceling headphones in it was impossible to sleep. Then there was the humming that we thought was from a laundry room next door, but it was a regular room. Maybe it was from their air conditioner. Pluses - great blackout curtains and the staff were lovely.

The location is great. The sink in our room only had sporadic water - several times we turned on the tap and no water came out. The bed was ridiculously soft. The worst however was trying to sleep with the air conditioning - it sounded like it was powered by a jet engine. Even with noise canceling headphones in it was impossible to sleep. Then there was the humming that we thought was from a laundry room next door, but it was a regular room. Maybe it was from their air conditioner. Pluses - great blackout curtains and the staff were lovely.

Rooms were good

Rooms were good

Room was ok, a place to sleep. Property definitely has aged. Outdated, old paint, decor, worn. Seemed clean, good location for food and proximity to port.

Room was ok, a place to sleep. Property definitely has aged. Outdated, old paint, decor, worn. Seemed clean, good location for food and proximity to port.

Close to Port Everglades and Ft. Lauderdale airport. The staff was friendly and helpful, especially when navigating where to catch the hotel shuttle. The rooms and facilities were clean and well maintained. Will stay there again.

Close to Port Everglades and Ft. Lauderdale airport. The staff was friendly and helpful, especially when navigating where to catch the hotel shuttle. The rooms and facilities were clean and well maintained. Will stay there again.

Nice place

Nice place

Our room was dirty and had a horrible smell. Was very disappointed as we have stayed there before. Not staying at this hotel again.

Our room was dirty and had a horrible smell. Was very disappointed as we have stayed there before. Not staying at this hotel again.

Very rundown, stuff on the walls

Very rundown, stuff on the walls

Stayed at the hotel for a night prior to cruise. Waited in the airport more than one hour for the shuttle and never came. After all the long wait we decided to take a cab to the hotel. The room was ok, clean but outdated. Reception area and the lobby don’t look attractive. Not a good first impression. Breakfast very limited and nothing special. One night was ok, but wouldn’t return or recommend. The only good thing is the location, close to Port Everglades.

Stayed at the hotel for a night prior to cruise. Waited in the airport more than one hour for the shuttle and never came. After all the long wait we decided to take a cab to the hotel. The room was ok, clean but outdated. Reception area and the lobby don’t look attractive. Not a good first impression. Breakfast very limited and nothing special. One night was ok, but wouldn’t return or recommend. The only good thing is the location, close to Port Everglades.

This is a great place for a one-night, pre-cruise stay. Right outside of Port Everglades. Lots of store and eating options nearby within walking distance. Usually, one of the best room rates in the area during peak season in February.

This is a great place for a one-night, pre-cruise stay. Right outside of Port Everglades. Lots of store and eating options nearby within walking distance. Usually, one of the best room rates in the area during peak season in February.

Staff was an efficient and check in and out was a breeze. The room was clean although a little mildew smell from the humidity. Continental breakfast was very good.

Staff was an efficient and check in and out was a breeze. The room was clean although a little mildew smell from the humidity. Continental breakfast was very good.

Place is a little old but staff is great, place is clean, breakfast was great. I would definitely stay there again when going on another cruise

Place is a little old but staff is great, place is clean, breakfast was great. I would definitely stay there again when going on another cruise

Great breakfast. Easy to get to cruise port

Great breakfast. Easy to get to cruise port

Yes

Yes

The elevator is broken. It gets stuck now and again and staff is unreacheable in those circumstances

Noisy hotel. They need quiet door closures because guests let their doors slam closed at all hours

Eoom was clean. Older property but good service and clean

Enjoyed going to area restaurants that were in walking distance of hotel.

Free shuttle to airport was 40 minutes late. We ended up ordering an Uber

The room was clean. The staff were polite. The hotel’s location stood out. Don’t do it, but the port is within walking distance. There are a lot of food options around the hotel. The front desk staff will provide a list. If I’m cruising out of Port Everglades, I’ll definitely stay here again.

Breakfast are is super small and always packed from 7 to 10am. Showers are BAD. Water is either boiling hot or ice cold. I visit constantly holiday inn hotels but this express at 400 per night is absurd and the quality of the hotel is bad.

⸻ Review of Holiday Inn Express Fort Lauderdale Overall, we had a pleasant stay at Holiday Inn Express Fort Lauderdale. The staff at check-in were very friendly and welcoming, which made for a great first impression. Our room was clean and comfortable, and since this was just a one-night stay before boarding our cruise, it met our needs perfectly. The breakfast the following morning was also very good, with a great selection of options to choose from. Unfortunately, our experience was marred by the lack of assistance we received after checkout. Once we had boarded our cruise, I realized that I had left a jacket in the closet of our room. I immediately contacted the front desk but was hung up on multiple times and felt dismissed when trying to explain the situation. When I finally got through again around 4pm, I was told that the jacket was not in the closet. We are confused and disappointed, as the jacket was definitely left there. The lack of helpfulness in resolving the issue significantly impacted our overall impression of the hotel. While the stay itself was comfortable, the poor follow-up service left us with a negative final experience.

Always good just wish it was more reasonable, staff was great, room was great, location was great!!

Clean room, good breakfast included & great location for shopping & to get to cruise port.

Staff, cleanliness, good breakfast, location

Room was clean. Breakfast was good

Room was clean and staff was friendly.

The hotel was perfect had clean beds and clean rooms and nice pool with great breakfast also staff was amazing and coffee was amazing too we will stay there again

Our room faced a sewage treatment plant and you could smell it every time you came back to the room. Didn’t like that at all. Good location and appreciated the airport shuttle!

Nice location for a cruise departure. Friendly staff. Clean room and well cared for.

All good

Sadly whilst people tried, nothing could undo being refused check in at 2am because of incapable staff. Trying to resolve the issue took 4 members of staff total.

Friendly , clean and helpful

Very close to port walkable to ship depending how much luggage you have. Clean room n free breakfast continental

The room was spacious and clean.

Everything was good and met expectations. We arrived 3 hours before check-in time and room was ready an we were able to go immediately to the room. Hotel shuttle from airport was also great. I called and was told 20-45 minutes on the wait. 5 minutes later, the shuttle was there. He said he turned around and came back since he was just leaving on an earlier pick-up.

Room was ok but the front staff was not very good. We had a fire alarm go off in the middle of the night. When we went out of the building the staff said that there was not a problem? When fire dept. showed up the front desk worker did not know how to open the door where the fire panel was located. Fire dept said there was no danger and we could go back in. No explanation as to why

Disappointed, have at Holiday Inn Express before on various vacations. Ft Lauderdale Holiday Inn was not updated, old and a musty smell. Expected much more for the price.

great stay for our pre cruise

Great location. Lots of shops and restaurants around. It would be nice if the breakfast ended at 10am rather than 9.30am.

Great room!

Breakfast

Everything esa ok , except for the fire alarm at midnigth

Courteous staff. A little pricey but we were stuck. Conveniently close to cruise ports and airport and an Irish pub (Waxy’s) within walking distance.

The heater/air conditioner only blew COLD air out. Yes, we had it on heat. Cold air was even coming through wall by the unit. We were given sheets to put over it. Did not help! Maintenance Supervisor came and looked at it and said she would have maintenance look at it. Too late. We were checking out. Room 412. Would only give one blanket per room. We needed 2. Paid a decent amount of $$ for this room to be very cold all night. Was not good. Would like a discount for at least part on the room rate. Thank you for your consideration. Dianne Hill

They promote a privately owned shuttle to the port for $15 per person, which I do not recommend. Very chaotic and a complete money grab. Not a good way to end a nice stay at the hotel and begin a vacation. Get an uber, the ride with the tip is cheaper and you'll be much happier.

Very disappointed. The hotel needs a serious update. I’ve stayed in every kind of hotel From luxury to budget and this was one of the worst. The carpet in my room was dirty and worn. No water pressure and ran out of hot water after a few minutes. We asked for an extra blanket which never came. I’d really suggest looking elsewhere. Theirs plenty of other hotels in the area that look much nicer for about the same price.

The front desk staff were very helpful and kind. Our room and bathroom were very clean although they appeared nice, the bed pillows were rather flat and in need of replacement. We did not like being rushed out of the breakfast room. It was the least pleasant aspect of our stay as it added daily stress. We have never had that experience before at HIE.

Courteous helpful staff and clean rooms. Great location nearby shops and food within walking distance. Just needs some remodeling/updating with fixtures and furnishings in the rooms. WiFi was great - no issues with connection in case u have to work.

Hotel needs an uplift

Great location efficient friendly staff super breakfast choices.

Tracy at reception was excellant. She must be a highly valued employee

Room was clean staff very friendly check in was very good got to the hotel early from cruise had our room before 3 pm check in

Bed was comfy (not rock hard like many hotels), and breakfast was good.

Room was clean, staff was nice. Only issue was there needs to be a door seal on the bottom of the door. Noise in the hall was very loud.

Our room wasn't ready so we were told that someone would call when it was ready. So we walked around and went to a coffee shop for awhile, about an hour and a half or more. Nobody called so we went back to the hotel to see if it was ready. It was. We were given 2 keys that did not work. The girl at the desk gave us new keys. They didn't work either so they called maintenance to help out. Andrew gave us a key that worked. Next, the television didn't work. We called and they said they would send maintenance. Nobody came so I went to the front desk again and they called maintenance again. Andrew came and fixed the tv. Andrew was doing many jobs so they must have been understaffed. I would give the staff high ratings for being friendly and doing the best they could do with long lines. The cleanliness of the room was just fair. The floors were dirty. One of the lights by the bed did not work. The lobby needs to be spruced up so it's a nice place to sit while waiting. For the prices charged for a room, the whole place could use a facelift where people feel good to be here. Cleanliness and ambiance would be good for starters.

Great stay!

Clean rooms

The room did not have hot water and the fridge was not working. Also the door in front of the fridge was broken. They moved us to another room, but the other room had the same issues, no hot water and fridge that did not work.

Good

Front desk staff (Aliisa) all very helpful

Clean, comfortable and perfect for my overnight business trip. Easy access and exit.

I think it’s time to renovate the rooms

Convenient to airport and cruise port

Good breakfast menu. Staff was very courteous and helpful.

Clean room. Nice breakfast

Bed was comfortable, breakfast good, but bathroom was not very clean and the linen was all wrinkled. Didn’t have a good feeling that it was freshly laundered. Safe didn’t work in our first room and we had to move. Staff was very friendly. Fine for staying one night after our cruise but property is definitely showing signs of wear and needs a refresh.

Clean room. Helpful desk clerk

Good location. A lot around within walking distance. Staff i met were courteous.

Room was disgusting. My feet were black from the carpets in room. Couch was dirty and torn. Elevator on floor did not work. Fell carrying suitcases down the steps cause elevators out. Ice machine on floor not working. For price we paid for this room it should have been perfect. Motel 6 would be better than this hotel. What a joke. Don’t waste your money.

Besides the staff and location being great, I would look elsewhere next time.

Clean, great location to the port, secure and breakfast had a good variety with super kind ladies keeping the food going and clean tables.

It is also nice to know the room will be clean and the beds comfortable. And to know the staff is always willing to help with anything we need

The only thing that was great about the hotel was the proximity to the port for our cruise, but the actual hotel was not great. It smelled of humidity. Their elevators were out of order and it was overall just old. But they served their purpose for a pre cruse sailing day night.

Place needs some attention. Close to cruise port so very busy but room was very musty, moldy, halls smelled. Breakfast was crowded and limited. My family ended up sick.

Fast check in, great room, breakfast included…this place was a great value!

Entire team was outstanding with customer service skills and very knowledgeable with their skill set.

We asked for an accessible room due to my wife needing knee replacement. They offered us a room on the 3rd floor, near the elevator. They neglected to tell us that the only elevator serving the 3rd floor was out of order. A member of the staff who ran into us just after we discovered the elevator issue, took us too our rooms and brought all of our luggage to the room. I didn't get his name but he was by far the most helpful member of the staff. When I went to the front desk to ask about the elevator, I was assured that the elevator would be repaired before the next morning. When I tried to return to my room, I found that the key card they had issued me did not work. The next morning, the elevator was still not in service and, fortunately, we ran into the same gentleman who had helped us the day before, who again took care of bringing all of our luggage down for us. I tried to tip him, but he refused to take any money. The front desk staff was useless, not offering any solutions, just meaningless apologies. The one person who did provide assistance was exceptional.

Great location for cruising. Ok for 1 night before or after cruise.

Stayed here for our cruise 2 times now. Excellent each time

The room was very clean and Staffs are very friendly and nice.

The room was very clean staff was very helpful

Staff was helpful. Room, location met out needs

Airport pickup was very slow due to traffic and the high volume of cruise passengers arriving for the next day departures. There are multiple Holiday Inn Express hotels so it was difficult to make sure we got the right shuttle. Hotel was great. They had a $15 shuttle to the port that we took advantage of.

They don’t return the deposit. Breakfast it’s ok

Everything went quickly and smoothly. The room was clean and comfortable.

Room was very clean no comfortable. Staff brilliant.

Breakfast was amazing. Hotel was clean.

As always everything was good.

It was great

Breakfast staff seemed annoyed by customers.

Top group of people running the hotel. Room was clean and hotel well maintained. The free breakfast was great and lots of it.

Check-in was very smooth once we arrived. The shuttle from the airport however took 90 minutes to get us. Just about ready to grab a cab when he showed up. No explanation or anything. The room was fine but it never did get made up the next morning so we had to go down to the front desk and ask for more cups. The location is convenient and we have always stayed here prior catching a cruise and never had these issues before so hope it's a one of.

Was ok...

Room was very clean and a good size. Beds are very nice. Staff were friendly and helpful.

Consistently Noise Tuk Tuk Tuk from the ceiling. It was really bad.

Excellent location. Plenty of options for restaurants, shopping and tourist activities within walking distance. We appreciated the shuttle service from the airport and to our cruise. Bathroom was recently updated and was nice. Rooms were needing updated and showed significant wear. The property was clean and safe. Staff was friendly and helpful.

Great, friendly staff. Excellent location. Lots of variety for breakfast, replenished constantly. Room was clean,bed comfortable.

The staff are friendly, the rooms are clean, breakfast is convenient, and airport and cruise ship transfers are available. The location is excellent, close to bus stops, and offers a free LauderGo shuttle. There are also many restaurants and supermarkets nearby.

Close to the cruise port clean room

Clean hotel with fast friendly service

Just stayed night after flight cancelled. Didn’t eat. But place clean

Room was fine but check out was at 11am, key card was turned off at 9:30am. Staff blamed it on day light savings which happened 2 months before our stay. Shuttle van from the airport never showed up after calling four times, had to.take an Uber.

The staff were courteous however the mattress and springs on the pull out couch were uncomfortable

Friendly staff, clean rooms

Rooms were junky cabinets broken particle board had been wet at sometime and swelled breakfast was cold noisy in hallways when trying to sleep not worth the price honestly

Beds comfortable and staff friendly

Front desk attendant (Gabriel) was polite and friendly, great service overall.

Easy to access from airport and close to cruise terminal

Enjoyed

Staff was professional there was various eating options within walking distance

The smell throughout lobby and hallways was not the best. Breakfast was average what you’d expect …nothing amazing but it was sufficient.

Hotel was clean and quiet. Staff at front desk were excellent. They were very professional and helpful. The driver (Peter) for the airport transfer van was amazing and very helpful. The room was comfortable and clean. The pool deck on the 4th floor was pleasant in the morning to just have a coffee and enjoy the weather.

Yes

Spotless room and staff very friendly & helpful!

Overall 5 star experience

We stayed on Christmas day and the front desk girls both helped us to find a place open to eat. They also allowed us to check in early. They were amazing!! Housekeeping guy was also very attentive and responsive to our needs and requests. Very nice crew. I will stay in this hotel again!

Room great and they let us check in early. We also loved the pool!

Yes

Picked this hotel because of good reviews and "free"shuttles. But, free shuttle took over 1 hour to pick us up from airport, then never showed up and another hotels shuttle brought us cause he felt bad driving by us so many times. Then the shuttle to cruise terminal next day was gonna cost $15/person cash. A Uber cost $10 for 4 people total. Hotel was nice and room was clean. Decent breakfast. Hotel blamed outside company for shuttle issues and dismissed it.

The room had an electrical short which caused the rest of the lights and outlets in the room to not work unless that light was left on all night. Also, if you forget anything, kiss it goodbye! They refuse to ship it even at your expense.

Loved the place

Great location. Close to water taxi.

No windows can be opened. Others are good.

All are good! Very friendly staff and clean room!

The breakfast menu is variety. Room is clean and A/C keeps the room comfortable. Quiet room. Attendance very professional.

Everything fine

Staff and breakfast. Didn’t get to use amenities.

One of the cleanest places I've stayed in in a long time. And very very friendly staff. Good location to the port walkable to grocery store and several restaurant options. Would definitely stay here again. Thanks

Quick and easy check in, conveniently located.

FYI, for all you cruisers: The hotel is VERY close to Port Everglades and the hotel provides shuttle to all the ships.

Room was shabby in need of refurbishment

Hotel was clean and conveniently located if you are cruising from Port Everglades. Lots of restaurants and “essentials” shopping within easy walking distance. Would definitely stay there again. A very friendly and helpful staff.

Good room

Overall its great

Staff

Staff was amazing.GM Axel was accommodating and very professional

Great dinner and grocery store right across the street

Easy check in

Everything was great!

Yes

Would stay again. Free city bus stops in front of building to get you over to the beach front and back.

We enjoyed our stay ,staff very helpful!

The staff was very friendly, but the room felt dated. We stayed for two nights, and they forgot to clean our room; we had to ask for fresh towels. Overall, it was okay, but we don’t think we’d stay there again—next time we’d choose a different place

Room was excellent, staff amazing. Facilities top notch

Friendly staff, good location for us. Room was ok Air conditioning and bathroom vent were louder than would have liked. Requested an email copy of room bill and it was never received

Clean quiet excellent location

Staff at breakfast and desk were not friendly or helpful. We stayed prior to leaving on cruise. I would not recommend. Next time will go closer to the beach

Check-in was smooth, room is large and comfy. Perfect for a night before our cruise. I would not stay 1 week for a vacation but for 1 night its totally ok. Room is clean, spacious. Breakfast is simple but ok.

Room 545 extremely smelled, both floor and carpet were sticky. Room was very spacious. Bathroom and shower areas were very clean. Breakfast was ok and the servers were very polite and helpful. Used only the Airport shuttle from the hotel to the airport, shuttle floor was very dirty. Should remind people to book the shuttle on advance and print it on the provided leaflet when people checked in.

The front desk attendant when we checked in was very friendly and later she helped me out with some dining options.

The room was clean and comfortable. This stay was only marred by two jerks walking down the hall talking loudly.

The front desk check in and check out service was amazing.

The room was clean but it needs to be updated. The mattress was very old.

Nice staff, no carpets, clean spaces, coffee available for free 24/7

What made this a 5 was the courteous staff. They went out of their way to be warm and kind and welcoming. The room was clean, breakfast was more than sufficient and the amenities were sufficient for what we needed.

The room was perfect

Staff was friendly, room clean and shuttle to port was very smooth

Room clean, staff very friendly but the phone didn’t work!

Comfortable bed and quiet.

Front desk gentleman Erin/Aaron (unsure on spelling) was extremely calm under pressure with chaos of many people coming & going all at once and the lobby full of people hanging out to leave or waiting till check in time. He was able to get us to our room early which was greatly appreciated. Room smelled musty but bed was very comfortable.

The breakfast was amazing and the staff was nice

Nice hotel got check in early big plus

Used the cruise ship shuttle

Good location

Yes

The room had smell to it make sure it it's clean properly

Te incluye transportación, pero el hotel no te contesta en mucho de los casos, hay ocasiones que hasta cuelgan, terminamos pagando un UBER ya que el transporte del hotel llego y no espero, no tuvimos la oportunidad de llegar donde el para decirle. no espero ni 2 minutos

Great hotel. Staff was just awesome!

Rooms where clean and comfortable, a little out dated

All very nice

The room was clean, decently priced (for one night), and great location.

Everything was just great. See you in January

The beds were like floating on air. The room was immaculate. My only complaint is the Ft. Lauderdale Shuttle Service that they promote. We bought the pickup from cruise to airport for $40.00 for two. We waited at the airport for pickup for an hour and a half. Called the number the first time after half hour and they said the van was on the way…click. Second call the man rudely said we were in the wrong spot (we were not). We watched every pickup and there was no van. Finally I asked the policeman for a professional courtesy and he put out a call on the radio. The service did send a separate van but he was caught up in traffic. When the driver finally arrived he said we were in the correct spot. Never again for this shuttle! Holiday should promote a service far better than this one. Other than this incident/service we will continue to stay with Holiday Inn.

Close to everything and walkable to food and store to stock up before the cruise. Absolutely will stay here next time. Staff were great, breakfast was good, good water pressure for a nice shower. Very close to cruise port.

Yes

Efficient, friendly check-in. I appreciated the information sheet with WIFI password, amenities etc.

Everything was good

Clean room

Check in was fine, front house staff is great. The hotel is a ONE star at best. It is worn out and unfortunately dirty,completely unkempt. Sticky floors in breakfast room, elevator filthy [asked for it to be vacuumed but never happened. Our room wasn't cleaned the first day and the second day we had to ask for it to be cleaned after being away for 6 hours. After it was cleaned we could write our name in the dust plus bathroom floors were dirty underneath the sink. Looked for manager but he left the building, IHG should be embarrassed to call this hotel a Holiday Inn Express and expedia should be embarrassed to rent this hotel as anything but a dump. Forgot to indicate my wife found mice poop around the pool chairs.

Staff was very nice and held our bags until check-in. Location was great and very close to the airport, the free shuttle was a great perk. Rooms were clean and the bed was very comfy.

Staff were courteous and rooms clean. Shuttle to hotel was late and not very organized. Waited avoer 1 hr and had to call 3 times to come pick us up. The driver was very kind and expressed that the hotel didn’t provide him with client contact info so didn’t know who he was picking up.

Havent had breakfast yet....shuttle pickup area was easy to finf but took 45 minutes to show up but all ended up okay..nice location...lots of restaueants in walking distance...people were very helpful on checking in ...

Not bad but the carpet in the room was filthy.

First off, the staff was amazing at check-in and throughout our stay. The breakfast buffet was quite good with many hot choices and attentive service replenishing food. And on top of all that, the rooms were well appointed, no wear showing and CLEAN!

Great customer service at the front desk. Alyssa was great to work with and very kind. The room was spacious and clean with comfy beds. Many restaurants within walking distance. Complimentary shuttle to the airport with a great driver Tim. Enjoyed our stay.

The room was awesome. Staff friendly and professional.

Everything was good..we liked !! Thanks

Yes

Picked up from the airport right away. Close to the cruise port and offers transportation.

The staff were excellent and the facilities were very nice for the price paid.

The room was fine for a budget, one night stay. But the staff, the staff was phenomenal! Most accommodating and courteous staff I have ever had. Super friendly and professional!

We booked a handicap accessible room for my disabled mother. The beds definitely should not be as tall as they are, she could not get in the bed without us making an unsafe ramp/platform out of books and towels to get my 72 year old mother in the bed. Definitely should have lower beds in a handicap accessible room, I’ve never seen this before anywhere, and the front office was no help when I asked if any rooms had a lower bed. Basically was told no and if we don’t stay we would not be getting a refund.

This hotel miraculously deals with hundreds of guests per day. Brilliant work on their part.

The room appeared clean, but the carpet in the room was very dirty and the bottom of my feet were black. This was not our typical experience here. We've stayed 2 other times with no issues.

The room was right next to the street and we could hear all the traffic noise through the windows even over our sound machine. We asked for a non handicap room and they said because we booked through hotels.com that it was set in stone and they can't change anything. The parking was also very awkward and small spots. Then to get out you had to navigate very carefully around the other people who were walking through to get on the shuttle. There was also and extra $50 hold for the room that was not advertised on the website and parking was an extra $10 per day. The shuttle to the port was excessive at $15 per person, so for a family of 4 it would have been $60. We got in late and didn't have time to find another hotel but if we could have we would have definitely choosen to go somewhere else.

The breakfast was good. Fine for one night stay, but wouldn't stay here for a longer period.

It was ok but the breakfast gets crowded and there are no sneeze guards

Excellent location, close to restaraunts, grocery and pharmacy. Close walk to the waterway. Very safe area to walk in. Hotel shuttle came at the timeframe quoted to me when I called for pock-up at the airport. Location was clean, breakfast was good with several different options. Will definitely stay T this location again when I cruise out of Ft Lauderdale.

Cleanliness of the room and in general Nice pooll, comfortable room, spacious bathroom. I loved Dove brand for hawashing?

The room was clean!! The staff very amable!!

Nice staff, large and clean room, good coffee, but the sewer treatment facilities were smelly on the sixth floor.

All of the above

The breakfast was excellent

Airport shuttle was great. Not sure why they have to charge $15 each to get to the cruise terminal and charge $200 more on a Saturday night. We would have stayed here again but for the up pricing on a Saturday I chose not to, too bad cuz the bed was comfortable.

Yes

Very clean, in walking distance to so many stores/food and staff was so wonderful & accommodating.

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Staff was friendly and very helpful. Very well located, it is within walking distance of restaurants and stores.

The staff was phenomenal. The location was phenomenal. The room was nice, not phenomenal. No make-up mirror and the lighting in the bathroom was the worst I’ve ever encountered. This is a Holiday Inn Express that is priced like a much nicer hotel.

The room was clean, the beds were fine, breakfast was ok. The bathroom had wear and tear and needed some touchup paint in several places. The location was great - several places to eat and pick up anything you may have forgotten m nearby. It served our purpose of a place to sleep between our flight arrival and cruise boarding! I’d probably stay again.

Great price and hotel. Great location to the cruise port and my needs for the stay

Room was clean. AC unit okay but not great. Very noisy location. Poor coffee selections as there was all but one decaf or tea.

Everything was good

Friendly staff and let us check in early

Changed my room to an unacceptable one

Room was okay. Older building but met our needs. We liked the breakfast