GALLERYone- A DoubleTree Suites by Hilton Hotel

Good Hotel

It was my first visit/stay. It was amazing. I love the campus. It was clean and very affordable. Absolutely loved the lay out of all the amme

Great location, nice and clean rooms. Friendly staff, and perfect if you are looking for something near the beach.

They charge you $55 a night for parking. I wasn't made aware during check in. I was told there was valet when I asked where can I park my car.

We stayed in a king balcony suite w a view of the canal. Room and bed were comfortable and nicely decorated. kitchen is small but sufficient. Cookware bare for anything other than eggs and sandwiches. The hose under the sink was leaking water and maintenance took care of it immediately. Nice shower. Nice outdoor space. GREAT location. Easy walk to beach or to Publix and liquor store. Water taxi stop #8 was right there. Staff were super helpful. Definitely would stay here again

Staff was very helpful.

The out side. Dinning by the bar on the water was nice also the games in the lobby are were nice The rooms first room they gave me the air didn't work mold all around the ac and the room was disgusting that was room 1009 the second room they gave us the air didn't work maintenance man came up to fix it he got it working but made a awful loud rattling noise he stuffed towels around it to try to silence it but didn't work finally I called management they came up to the room and I told them to listen to this this room was 928 so they moved us into another room which was room 9:30 that room was okay all in all me and my girlfriend lost 3 hours of our time that we could not spend together because of these rooms they are to be ashamed of the way these rooms are and the condition that they are in especially in the area that this hotel is in very very disappointed

The hotel smelled of mildew and marijuana. The fixtures in the room are starting to break and the wood finish is peeling off the cabinets. There were male enhancing drugs left in the closet of the room. I stayed in, which makes me think they didn’t clean thoroughly. Since I booked through Expedia, I went through them for a refund, but they told me that I should’ve contacted the hotel. I assumed this was the right step but when I had an emailed the hotel, we will see if I get a response.

The check in process was smooth, property maintained, stayed on the 3rd floor bathrooms could be cleaner. Downside, I paid for a city view that was really a view of the dingy parking lot next to the very loud bridge. You can hear very loud traffic. The city view is falsely advertised. First time staying wasn’t impressed.

The location was great. The facility wasn't too clean in the public areas.

Exceptional

Everything was great! Nothing!

Superb

The parking was way too expensive!

The parking was way too expensive!

Nice room. The main TV wasn't working. Room could've used a deeper clean. Everything else was good.

This getaway was very special go my husband and I. Unwinding for work an having fun relaxing time away. The parking which was not mentioned about valets parking and an additional $55+ per night. The room th first night my husband had an asthma attack and could not sleep in the bedroom. After paying for a king suite and could not enjoy the stay. After trying to figure out what was causing my husband having persist couch. We saw the entire bed head was full of dust. There is absolutely no attention to details when it comes to cleaning. I brought this to the attention to the front desk clerk and her response was " they will let manager know." No apologize for the inconvenience and they will work on addressing the issue. Also they were having a personal conversation on the phone about another guess. This was our first time staying at this hotel and will not recommend to friends and my families. No consideration for the ART of retaining quality customers service.

Wonderful location, wonderful room and fantastic amenities!

This getaway was very special go my husband and I. Unwinding for work an having fun relaxing time away. The parking which was not mentioned about valets parking and an additional $55+ per night. The room th first night my husband had an asthma attack and could not sleep in the bedroom. After paying for a king suite and could not enjoy the stay. After trying to figure out what was causing my husband having persist couch. We saw the entire bed head was full of dust. There is absolutely no attention to details when it comes to cleaning. I brought this to the attention to the front desk clerk and her response was " they will let manager know." No apologize for the inconvenience and they will work on addressing the issue. Also they were having a personal conversation on the phone about another guess. This was our first time staying at this hotel and will not recommend to friends and my families. No consideration for the ART of retaining quality customers service.

We loved it and will return

I have to say hotel is very beautiful in a good area you’re located by everything and the best part of it is that you’re by the beach like 10 minutes away. The staff was select excellent that’s why I keep picking this hotel every time I’ve been flat Light up three times I keep coming back to this hotel so if you wanna have fun enjoy it stuff is good nice scenery area and you right there by everything so go ahead and enjoy yourself. I stay here believe you you will have fun.

Exceptional

Nice location and nice place to stay

Loved it

Power didn’t work in half the room, elevator had issues, overall very run down, staff was nice and helpful.

Exceptional

Property was beautiful! We arrived early so our room wasn’t ready but we were able to enjoy the pool area. Once we got into the room it was perfect. Only needed 1 night but nice to have the space and amenities.

Superb

The location was fantastic.

The location was fantastic.

You could have jogged to the beach if you wanted to Everything else the place was a mess, I got sick the 1st night, n if I knew for 2 days it would be over $110 yea they charged you per day for parking I could have used it to pay for a better hotel with cleaner everything n the option to park my own car if I don’t want to pay that ridiculous over priced parking, that you got to want 5-10 minutes to get your car sometimes.

Passable

You could have jogged to the beach if you wanted to Everything else the place was a mess, I got sick the 1st night, n if I knew for 2 days it would be over $110 yea they charged you per day for parking I could have used it to pay for a better hotel with cleaner everything n the option to park my own car if I don’t want to pay that ridiculous over priced parking, that you got to want 5-10 minutes to get your car sometimes.

The room was run down and grimey. There was LOTS of water damage everywhere, the floor was super uneven and gross (it turned our feet black and we had to have staff clean it twice), the room smelled like mildew, the beds were lumpy and uncomfortable. Everything seemed half done and cheap. We really expected so much more from a “Double Tree” property. The staff were wonderful though. They were funny, personable, helpful, and accommodating.

Great size of room beautiful grounds nice staff

Loved the view of the inter-coastal & the ability to take the Water Taxi from the hotel location. Loved the bedroom being separated by sliding doors from our suit.

Housekeeping was a little hit and miss but once we got on the list it worked out okay. The rooms were spotless,

Nice outlook on the canal Not much

great place; great location

Yes

The pool Na

Na

The staff was very helpful and kind. The dining was delicious and the hotel was clean and comfortable especially the bedding. The beach is a bit of a walk away but not too bad at all.

Customer Service is key to the Guest Experience from Valet to Check In. Improve those interactions. Also have cookies for all guests confirmed for that date or no cookies at all. Room 721 TV needs service. Channel 3 did not play well.

Perfect location to take water taxi , spacious room

The area that the hotel is located in is in a great area is very close to the beach and there are many plazas and shopping centers around.

The area that the hotel is located in is in a great area is very close to the beach and there are many plazas and shopping centers around.

Outdated decor and rooms should have complete towel sets, no face clothes in my room

The carpet in the room was frayed. The sofa in the living room was uncomfortable and had rips along the seams.

It’s a great location and right on the water ! The building looks fine at first glance but once you get onto the floor with rooms it smells musty, the air vents are dusty, the rooms are outdated, no smart tvs. I think it’s fine if you aren’t expecting a luxury experience and just wanna rent jet skis .. hopefully they’re pricing reflects this moving forward..

Location Only had valet parking. Getting our car was a nightmare. Everyone else had the same problem

Location Only had valet parking. Getting our car was a nightmare. Everyone else had the same problem

It was a horrible experience. We booked the hotel because we were getting married on a yacht that docks behind the hotel. The problems started months before. The Staff are rude and don’t care. The General Manager was insulting. Workers for the wedding were not supposed to pay to use the valet but were forced to. And then we were told that professional photographers were not allowed in the rooms to shoot the bride getting ready. This venue has 3 different yachts that book weddings every weekend. They have no concept on how to accommodate weddings. If it weren’t for the yacht docking there, I’d never had stayed. As it was I told my wedding party to book elsewhere and all out of towner special meals were planned elsewhere. The hotel definitely didn’t deserve the extra 20k in revenue. Bad management, unfriendly staff, dated building and decor. No hot water in Bride’s room. Roaches. Mold as well in one room. Don’t book here.

Provided early check-in and were extremely friendly. Room was clean and maintenance was quick to respond when I had an issue with the outlets in one of the rooms. Would recommend and can’t wait to stay there again!

Very good

Place was filthy, had a musty smell, the layout was awful difficult to figure out where your room was located. Had to go in an isolated parking lot with no visible security! Horrible experience I have to reconsider staying at any double tree hotel in the future. I have been a loyal guest at double trees for at least 20yrs.

It had a two bedroom suite. The air conditioning was not operating properly in our suite.

Superb

The air conditioning was not operating properly in our suite.

Very nice lovely lady checked us in and helped with our booking

Wonderful pool and bar. Great location as a tour boat/ water taxi stop so it’s so easy to get around! I think it will be our go-to for pre-cruise stays.

There was a roach crawling on the wall in the bar area in the lobby. I was eating dinner and immediately told Ciara.

The location and the size of the room The lack of some items in the room

value for money was very poor they just want your money avery clean hotel, however. with regard to current electronic devices they are dreadful no usb whatsoever but are willing to sell you what you need st crazy prices will not stay again location

Rooms were large and spacious but well worn. The biggest negative was the cleanliness… dishes still had food on them, sheets were clean but stained, same with white towels- not clean. Windows, appliances wiped with dirty cloth leaving gross film on everything!!! Bare minimum utensils. But the layout was really nice- could be awesome if refreshed and kept to a higher standard of cleanliness! Shout out to Steve at the front desk- went out of his way to call us a taxi ride to the airport!

the rooms are a bit outdated but they were clean and thr beds are comfortable. front desk staff was very kind and helpful and allowed us to check out late.

Didn’t have breakfast in hotel being room has kitchen had in room lunch was good by pool!

Liked the pool and bar No shuttle to the beach

Location was about the only good thing The hotel’s “system” added a second hold on my card for over $900 for a three night stay. The same day, somehow an account was open in Hilton Honors with my information (I already have an account). They stated they had nothing to do with it - coincidence? I approach the desk manager and called Hilton. They said it would be investigated and they would get back with me. It has been over 5 days since the matter was reported, no answer yet.

The location to the water taxi, Publix, the mall really helps

I LOVED THE STUNNING VIEW BEAUTY AND CONVENANCE OF EVERYTHING!!! I stayed in awe of everything. The food was amazing, STAFF WAS AMAZING, the taxi boat and ocean view OMG I fell in love with this hotel!!! Well worth every penny…

room was too basic and not throughtlt cleaned - ford con dom on the balcony. a little more spicing up , a little too dark - carpet and furnishing

The parking prices were ridiculous. I had to pay almost 200 for parking ONE vehicle only two nights. I feel like thats over the top.

Check in staff were amazing but truthfully when we checked out not so much. The manager stood there while we waited and the other woman was on the phone with a customer and then had to go in the back to get someone to help us rather than handle us herself. Seems like checking in is great but then they don’t care at the front desk when you check out because they don’t care at that point, Bar staff and restaurant staff were wonderful

The only words I have is beautiful!!! Please just book the room !!!

I loved this hotel. It was lovely, beautiful setting, great location, fun vibes, nice room, great view! Highly recommend

Everything was prestine at Galleria Doible Tree. From checking in, housekeeping, property, location to Publix’s, Starbucks, beach, and McSorley’s. Made for the best trip with three 16 year old boys. I will miss the view of the ocean and intercoastal for sure. Thank you making making SB 2026 one of the best. That’s what brings us back✈️🌴🚢☀️🌊

Nice conveniently located to airport. Shuttle service was excellent

Air was not working, sent someone up in 10 min to fix it. Everyone at the front desk was great.

Staff welcoming, friendly, helpful.

Everything was outstanding

Very nice place Check in time was not convenient

Hot tub was cold

$55 nightly parking.

Hotel clean, staff friendly, outdoor space is nice

The pool n lobby area were amazing the location was close to our venue The wait to get our room was longer then expected

They didnt give me the right room for my reservation. Totally unaccaptable

Room was very dated and run down. However the staff was excellent.

Everything was fine.

Staff

Clean room, friendly staff, nice location and view. Valet is not optional and the price is high. It should be included in the room since there is no other option as to parking.

HORRIBLE EXPERIENCE

Fabulous little gem, loved this place

The hotel is in a great location, and the facilities are excellent. It has everything you need for a comfortable stay. The staff were wonderful,very accommodating, friendly, and attentive. Overall, it was a great experience, and I would definitely recommend this hotel. The only area that could be improved is the room cleanliness, as it was a bit dusty during our stay. Other than that, everything was excellent from the location and facilities to the outstanding service provided by the staff.

Room was clean

Comfortable A little aged but clean.

the front desk people were super kind, taking care of everything extra I asked for.

A stronger water flow from the shower

Great location!

Breakfast to expensive. Location good just short walk to the beach. Charge to much for parking 55 day should be 30 a day.

The only disappointment was that the fireplace in the garden didn’t work until our last night. Helpful staff

Unfortunately, two out of the three elevators were out during our entire stay and we required a room change due to evident mold creation within a kitchen cabinet

Outside bar on the water, good food great bartenders Water taxis pull up to the property to explore the canals

Good

The room had a few unclean items left behind and the building was showing age past the common areas. The staff was great, location amazing and the amenities were so fabulous.

The hotel was clean and the staff extremely friendly and helpful. Would highly recommend

Room was outdate

Yes all was great and they welcome us with delicious chocolate cookies 😁🍪

Location to port

it was great - I would stay again

When I entered the room, it was visibly dirty. There was blood on the curtains, stains and debris underneath the toilet seat, and all of the kitchen appliances were covered in fingerprints and smudge marks. The overall condition of the room made it feel unsanitary and very unpleasant. I immediately brought this to the staff’s attention and asked what could be done. I was told that because the property was overbooked, there was nothing they could do. No room change, no proper resolution, and no real concern shown. This was extremely disappointing. Cleanliness is the bare minimum expectation when booking through Expedia. I would not stay here again. Be aware before booking.

Staff was great! Very friendly and helpful!

As for the room itself, it was nothing special...the same or worse than other, cheaper choices..The water pressure was ridiculously low, barely a trickle. The plugs were installed such that nothing I plugged in would stay plugged in. Overall, a really scrappy experience. This Doubletree failed big time. I'm switching to Marriott next time book a hotel.

We loved the hotel! The location was great and the rooms were huge. The staff was very nice and we will definitely stay there again the next time we’re in Fort Lauderdale.

I won't be back and will leave move reviews on other sites.

Great location

The service was terrible. The restaurant was full and only 2 servers. Breakfast was cold but they did not charge us for coffee and tea because we waited for 45 minutes for them

Comfortable environment with friendly staff.

The staff was unsupported. When my husband and I arrived at the hotel, our room was not ready. We understood that we were early. They told us that they will text us when the room became available. At the front desk, the associate was not helpful and presented rude. I asked for the warm cookies and she stated that they had no more. That was incorrect as I saw cookies being handed out to other guests. Upon going to have something to eat, there was a letter informing the guests that the hotel had no heat and to ask for blankets if needed. That was my first red flag. It was nearing 3:30 p.m. when I did not hear from the hotel about my room being ready. I called the hotel and was told that it was not ready and I stated that check in is 4:00 p.m. The rude person on the phone said "let's hope it is ready." I then called Expedia customer service to let them know that I was concerned. The gentleman on the phone was very nice and I mentioned to him that there was no heat at the hotel. He called them to find out when my room would be ready and also to inquire about the heat. He was told that no hotels in Fort Lauderdale had heat. Which was not true. He did mention that if my room was not ready by 4:00 p.m. The hotel would offer compensation. I received a text at 4:06 p.m. that the room was ready. When I got to the person at the desk I mentioned to her that I had waited a long time to get a room and that I am not happy about the room not having heat. She was rude.

The best choice in the area

Our suite and the pool and patio area were all very nice.

The property is beautiful, it’s right on the water, beautiful view and outside area is gorgeous. The rooms left a lot to be desired though. Not sure if it was just our room or not, but it felt outdated and unkept. One of the lights on the wall was damaged and the shower drain was very slow to empty. But very beautiful property, rooms just need a bit more upkeep.

Location, staff professionalism.

Good location. Walking distance to the beach. Beautiful and peaceful back area along the intracoastal. Parking is tough. Valet only and expensive.

The room was neglected even though labeled a ‘suite’ and no one cleaned the room for 2 days.

Courteous staff

The staff was courteous. The room

Nice lobby area with bar, games, coffee, and enjoyed the outside area on the water Bed was very comfy The hotel not having heat was not ideal Kitchen area and some others could use a refresh

Nice and close to beach, grocery store

Didn’t know they didn’t have heat. Wasn’t prepared for it. The area was nice to wander around though.

Front desk excellent. But if you need ice and your room is in 12th floor prepare to go to 4th floor where the ice machine is. I think that is ridiculous. After 15 minutes calling Room Services I couldn't talk to any one.

I booked this hotel specifically for a hot tub because the weather was cold this week and I came from Ny for warmth - the hot tub was filthy outside looks like it’s never been washed — also there is never more than 1 person working front desk ,I waited about an hour to check in and anytime I needed anything from front desk it was always a long wait because one person only working or nobody at front desk , little frustrating

atmosphere and location

Great experience

The mandatory valet parking for $55 is a total money grab Most people could easily park in the ramp and do the 2 minute walk to the lot and pay a reasonable overnight rate Plus if u need ur car u have to tip as well Everything else was nice but the valet parking scam was bad

Wait for checking in was much much too long. Everything else was good.

One person working check in with long line. Took over 30 min.

The front desk team was outstanding and the room is amazing - great view, well appointed - highly recommend this hotel!

Great location . Lovely staff.

Yes

The assistant manager had 5 guest wait 5 hours before we were given a room. Beautiful hotel with a water taxi at location. I have a copy of the manifest of rooms needs to clean. You never know who knows who. My room was available and not in use. The company send me a standard message about language barrier but I speak 4 languages. Stop trying to blame the housekeepers when it was a management issue.

Good

Nice view from balcony, comfortable beds, nice bathrooms. Chair seams were coming apart, couch was awful, curtains hanging on floor and very shredded. Staff very responsive when asked for more coffee, creamer and towels

I have been charged twice for the room. October 13,2025 when I booked the room and again on October 16,2026

Great Customer service

Nice location

Room clean and staff very courteous.

Everything! Not clean . Had to break

Staff was nice, however the foods

The bar offered a great selection and it was a lovely day to sit outside. The staff was helpful and friendly. We hope to be back for a longer stay!

Not offered free More reasonable other places NO ONE MENTIONED FREE BREAKFAST & I WAS THERE 28 DAYS

There is a terrible perfume smell in the room

Great stay again. Thanks

If you’re not planning on spending most of your time at the beach it’s a good place to stay. Very convenient for the water taxi. It was roomy and comfortable with a good restaurant with an amazing view. Staff was mixed, some were amazing, but others at check-in not friendly or helpful at all. Prices seemed about what they should be.

I had two rooms for a family

Great location. Favorite hotel before the cruise!!

Outstanding location on the waterfront with the beach a short walk away. The Galleria shopping mall located next door. The facility was very clean with courteous staff at all times.

Room was freezing

Staff friendliness!!

Courteous staff, clean, spacious room, location

Property

Room service wasn’t good. They were out of coffee for your room. Front desk never answered their phone. Sad because it’s in a great location.

The lobby looked nice but once in the room it appeared to be in need of renovations as there was rust on the walls, broken outlet covers, and the cabinets were peeling.. The room was not very clean, you could see dust in the air, and we were sneezing all night. Staff was friendly and the outdoor area was nice.

Everything was Great!!!

Amenities

A nearby draw bridge creates noise when one is sitting on the balcony. The lobby shows signs of wear and tear. The elevators need to be cleaned. The location on the intracostal waterway is perfect. The public water taxi stops at the hotel. The boat lights parade sailed right in front of the hotel. Shopping and restaurants are within walking distance.

The room was nice and it was clean. Bar was extremely expensive and so was the breakfast. Nice area and in walking distance to some shopping.

Everything! The hotel is one of the best hotels. Almost international hotel stay quality.

Loved the location Just a few minutes walk from the Galleria shopping Mall.

Beyond the physical state of the building, their billing practices are incredibly deceptive. I was hit with hidden fees and overcharges that were never disclosed until after the stay. It feels like a calculated effort to squeeze every last cent out of guests who are already overpaying for a subpar room. It is clear that management has given up on maintenance and honesty, relying instead on the Hilton name to trick people into booking. Don't fall for it. There are far better, cleaner, and more transparent hotels in Fort Lauderdale. Save your money and go elsewhere.

Hotel was very good. I really enjoyed my stay. I definitely recommend staying there.

Was still cold. The TV was old. It wasn’t a smart TV. They most likely had to option to pay for other channels or smartTV. There was nothing noted about valet parking on the site; which mean I had to pay for parking $55 per night. I paid to had breakfast and even then it was confusing. When you finished eating you still had to sign a bill. Luckily I spoke to them about it so they place a credit which needs to go back in my card because they initially charge me. They charge another $100 per night for potential damages fee, which should be added back to the card but this hotel has a lot of hidden fees. It is not a family hotel. It was always crowded in for of the hotel and congested with cars. I wasn’t too happy with my stay at all for all this money I paid. Never again!

The outside and lobby of the hotel are nice. However the room reeked of cigarette smoke, the decor and overall state of the room was very tired and dated. Our "city view" was of an abandoned parking lot. For the high cost of our stay, we were very disappointed.

The bed had hairs on it. There is dust all over the room. The light in the shower was not working for the money I paid. It was totally not worth it. I was expecting a 5 Star hotel, and it was more like a two star.

Menu was good but service lacking

The hotel is in deplorable condition. My room was not ready until 6:30pm and it was not the type of room i had reserved. Front desk attendants were rude and not helpful. I am surprised that Hilton woulld put their name on this run down property.

When we arrive, it was a big line waiting to be checking in the hotel needs to be updated. Everything is really old my TV room didn’t work

Everything was exceptional and Steven at the front desk hospitality was very helpful 🙏

Great hotel. Bed and pillows were very comfortable. Hotel has a nice outdoor bar and seating area on the water. Decent breakfast buffet.

Love that it was a suite with a full kitchen and spacious. Staff was responsive and helpful. The Food at the restaurant was also good.

Found all staff very friendly and helpful and must mention Laura who served coffee early in the mornings and was always happy and cheerful even at just after 7am in the morning!

Staff was very courteous and helpful. The room was clean.

I didn’t have breakfast

Staff friendly, good location.

Love the room, location, and the staff

Room condition was above average. The furniture was a little worn there were stains on the carpet and the bathroom wasn't 100% clean of hair. The staff was nice the restaurant was food was very good and the lobby with spacious with the patio on the intercoastal.

Worst

Staff is great, chocolate chip cookies rock, furniture and tv/programming not so good.

Javier was great in accommodating my requests. Great view. Clean space.

Staff was great!! Filter in room needed cleaning but other than that everything was okay

Check in was easy and they had a room available to accommodate for early check in. The room was very nice and was an exceptional value in my opinion. We had a view of downtown Ft Lauderdale and the ocean from our balcony. It’s a five minute walk to the ocean. The restaurant was open on Thanksgiving and the staff was very friendly. Getting to and from the airport was a breeze as well.

It was perfect!! From check in with Javier and Natalia who were the nicest!!! To the amazing room and view. It was clean clean, comfortable, and convenient. Check out even was great with Steve.

Very good overall.

The room was in okay condition. The view was nice and we liked having the balcony

extremely dirty room and an old and outdated property

We loved our stay at this hotel. Close to shopping and restaurants. Clean and very large apartment.

Good location on the waterway. Few blocks from beach. Big two room suite. Spacious lobby with TVs n games and a couple bars and restaurants…don’t come for that, but it’s handy to grab something after a day sightseeing.

Room was just ok; not as expected or pictured. I was shocked by the $55+tax valet fee which was the only way to park. Not cool.

Nice location, beautiful outdoors area with seating and bar.

The staff was great. The room was a little out dated but clean which is most important. We will definitely be back!

Yes

Great service from staff from valet, front desk, housekeeping, bar and restaurant. Food was very good and everything is in walking distance.

The dining room area for breakfast needs to also be thoroughly cleaned the areas around my table adjacent to the windows were very filthy. Your lovely area and your outside facility was the best part of my stay.

Breakfast wasnt free, i asked for towels because of a leaky bathroom door. Still waiting on thw towel. I slipped twice.

Friendly

Room clean. Front desk staff at check in courteous

room with a great view, good kitchenette, nice and ample layout. Poor finishes on doors and furniture, sent an email to management since it is caused by poor maintenance. Expensive valet on an otherwise very nice property

First room was noisy. Reception changed to a more quiet area. Very kind and pleased. Would stay again.

Monte(sp?) in housekeeping was a delight! Although room was dated, it was clean, as was the hotel. Water pressure in shower great with ample hot water. The mattress and pillows were uncomfortable to the point I didn’t sleep all the way through one night.

Not good. Cold.

Room was clean, staff was fantastic. Food at the restaurant was great! Will definitely stay again!

Not first time here but this time the pool was open and renovations were complete. Room was clean with great views of the canal from my balcony. Staff was courteous and helpful. Only complaints were that the fitness center is too small and lacks any weightlifting machines (it only has dumbbells), and that my suite was above the pool area which blasts music too early in the morning.

Clean comfortable LARGE room-

Yes the room was dated, old furniture which was stained and not clean!

Room was very dated, stains on sofa and other furniture.

The staff were excellent and the premises were very clean. The water taxi stop is also very convenient. The warm cookies were a nice touch!

We stayed here for a weekend getaway and absolutely loved it! The place was beautiful, comfortable, and had everything we needed to relax and enjoy our time. The staff was friendly, the atmosphere was peaceful, and the experience was perfect from start to finish. Highly recommended — 100%!

They need to fix their hot tub though

The room was large, clean, and comfortable. The balcony was a great amenity. Unless you read the fine print about the room, you will be surprised to find that valet parking is $56 a night! A tequila sunrise at the pool bar was $26.25. At the pool, daily, every afternoon for 2 hours, on the other side of the hotel's property wall, the Ft Lauderdale Fire Department tests its sirens. Too many surprises to recommend this Doubletree despite its ideal location.

The staff was so amazing and friendly. I will definitely e returning on a future stay.

Everything was good but the daily parking fee was a little high..

Easy check in/out, great customer service

Friendly staff & warm cookies.

Location is nice, although highly trafficked and you can hear the buzzer ringing for the drawbridge to raise/lower from your room, staff overall

Lots of stains in the room, on towels, curtains, pillows, etc. Broken cabinets with pieces of the wood on the floor in the kitchenette. Staff was nice, hotel just wasn’t that clean

Our room was not ready for checkin until 7pm. Our sliding patio door fell off the hinges. All night long all we could hear was cars drag racing on the road outside our window. The front desk staff were friendly and understanding but the place is falling apart.

Amazing stay !

Cleaning service came and only made the bed. They did not wash the dishes or replenish toilet paper and tissues etc.

Great Location

Great property. Beautiful views. Restaurant/ bar staff were excellent.

The bathroom soap dispenser was broken off of the wall. I just expected better for a suite the regular rooms are better in my opinion. The location is great though it’s near everything.

I just expected more out of my experience being that almost spent 1,000 staying there. I asked for a balcony room I got with no view of the city, a big palm tree everything, loud construction going on room right up from valet parking so very noisy no peace. The room wasn’t worth the cost stand up shower no tub, the comfort of the bed just felt like it’s been slept on too much lots of sink holes. Everything in the room just looked old fashioned it definitely needs upgrades. For the amount of money you have to pay without complementary breakfast there’s a charge for everything. You paying per day to park, the cost of the room plus a deposit that you do get back. But all the up front costs just not worth it and I will not be back!!!

Good

Always a pleasure to stay here. Will come back again.

The BEST chocolate cookies in the USA are to be found only in these hotels. The coffee making facility in the room is also a great compliment to the cookies. The cookies are kept in a cookie warming oven in reception and you receive two a day (or more if you ask nicely). They cannot be purchased anywhere else so make the most of them!

.

The hotel is feeling the weight of age. It is about time to be revamped. Location remais top notch but rooms are in desperate need for renovation. Front desk really friendly. Housekeeping a luxury on demand.

convenient and charming.

Parking was expensive

Beautiful grounds and lovely staff. Food was great as well. Can’t wait to return!

Nice comfortable spacious suites for a couple of nights or a couple of weeks. Everything works, the premises is a bit clinical in the reception area (those LED overhead lights are operating room level!) and there is a nice outside seating area. A good price for generous facilities.

Valet was hectic. There should be other convienient parking options. Staff was courteous. Views are amazing.

I have been coming to this property for more than 12 years but the rooms have to be update. Staff are wonderful, food is good but the rooms need to be remodeling. They are clean but everything is too old. I hate to say that this is going to be our last time there. Location is wonderful , you can walk to the beach and there are a lot of restaurants in the area very easy to get from the airport.

Loud cars driving up and down the street next to the hotel all night. Hotel surrounded by dock storage.

Great job with your staff very lovely

Carpet smells.

Once I told the front desk about the roaches they acted as if it this was the normal to have roaches crawling in the bed. The next room they gave me I didn’t have any room service due to me not wanting them in my room.

Overnight Parking is way too expensive

Very nice place

It had beautiful views of the intercoastal ..jet ski accessible, cause it was right on the dock definitely will be my go to hotel next time. I’m in Fort Lauderdale.

The food was the best ,

Wonderful place to stay and friendly!

It was okay, my friend was informed to have a seat with the water bottle she was trying to purchase and seconds later another worker accused her of stealing raising his voice in front of other guest and would not give her a chance to explain that the front desk worker told her to have a SEAT

The beds felt wet but they weren’t. The front door had to jammed hard to close also the bathroom door would wake up my friend everytime I shut the door the extra toilet paper and blow dryer under the sink were wet the place smelled wet it was gross and the voice you can hear everything we were in the 3rd floor the place need a makeover

We had a wonderful stay

Beach view

Beautiful property, nice and clean. Excellent view!!

It would be all 5 stars, but the carpet gives the floors an off smell, also, parking is crazy. We are paying that much money to stay there plus have to pay $55 plus tax, for a parking per night.

Great staff member Whitney!

The restaurant served good food and the pool area was well kept and free pool towels available. Location is great to pick up the water taxi - which is a must! It was very convenient with a supermarket across the road.

First night stay was not so good place was not clean and definitely outdated. So bad that I changed room the next day and that made up for the first night.

When we checked in we were told that the AC was being worked on and it was hot for awhile. We get to the room and it wasn’t cleaned so I did it since housekeeping was gone already we were told. Since the hotel has the bathroom soaps on the wall in the shower we went to take showers and the body gel was empty. The hotel needs renovations the room had baseboards broken and sinks looked like they are glued back together

The staff was very professional and polite, the pool area and lobby was beautiful, the front outside of the hotel is not appealing and the bed was not comfortable, also the room was a little out dated for the price. Overall it was a good stay.

Overall, the room was great. Only problem that we had was the bathroom sink had a slow drainage in it . The water, took it time going down, other than that, it was good

The 55$ overnight valet charge was inconvenient & I was unaware about it!

Outstanding service and staff and cleanliness is absolutely great room was great

The staff was so friendly. Mauricio was excellent. He brought us food and drinks and great conversation. The view in the back is fantastic. Everyone was great.

Everything was amazing. Charging for handicap parking is a bit much. That’s not fair to the elderly people. Why must we pay to park anyways? That should be free with the amount of the room.

This hotel backs up to a water way! You can catch a water taxi there. It rained everyday we were there but it was still nice. They have an outside bar as well and a pool. They have a close by mall and grocery store that you can walk to. Lots of stores and places to eat also. Loved the location. The lobby smells amazing! The restaurant is yummy and affordable. The rooms are large. Make sure you get your cookie when you check in! Delicious. I’d stay here again for sure.

Visible wood rot of trim, doors sticking, needs a major overhaul. Not what I expect from a Hilton owned hotel.

Never again

Front desk staff wonderful!!!

The hotel was horrible! Never stayed in something like this! Only thing was nice the outside lobby scenery beautiful

The hotel was fantastic. We had an intercoastal view with a balcony and it had such good views . Huge suites, great location, decent facilities and the staff were very helpful and attentive. We got a Lyft from the airport so didnt have a car but it was so handy as the water taxi pulls up to the hotel we therefore brought a multi day pass and were able to travel everywhere by water taxi it was so handy and allowed us to see manatees and dolphins. It was also a really short walk over the bridge to the beach and to a beautiful state park. The bed was really comfortable and having a kitchen was so handy for breakfast and hot drinks. The hotel pool bar and coffee bar were great as well. Additionally you have a publix and starbucks over the road and mall next door so if like us you didnt bring the car this place really is ideal.

$55 for parking per night is just outrageous!

Safe

Excellent experience with all staff. Phenomenal food at the restaurant & bar.

Location.

Good size rooms for our family! Lobby was beautiful. It’d be a 4 star but bathrooms weren’t very clean and stains on headboard

J. Castillo

I don’t even know where to begin. This was hands down one of the worst hotel experiences I’ve ever had. We paid over $700 for a two-night stay, plus $55 per guest per day for parking, which is outrageous in itself. But the condition of the hotel was beyond unacceptable. Let’s start with the toilet seat, which looked like it had been chewed by a dog—completely damaged and filthy. The shower was covered in dirt and thick soap scum, making it feel like a health hazard rather than a place to get clean. The couch was stained and soiled, and the sofa bed had sheets with yellow stains that were so disgusting we couldn’t let anyone sleep on it. We had to go out and buy an air mattress for our guest to avoid having them sleep in filth. This is an old, outdated hotel with no signs of renovation, which would be fine if they at least kept it CLEAN. Cleanliness is a basic expectation, especially at this price point. I voiced my concerns to management and, to their credit, the manager waived $117 off the bill (parking charges) —but that didn’t come close to making up for the horrible conditions we endured. Do yourself a favor: skip this place. It’s not worth the money, the stress, or the disappointment. I wish I could give zero stars.

I expected more

Friendly staff.

Nice relaxing place to stay. Convenient access to the beach and pretty much anything else you want to do the area. The hotel is nice. The room was adequate. Slightly dated but otherwise clean and nice. Staff were very nice. The grounds were kept nice. I’d like to manage a place like this.

I fell down in the street and needed to get home to see my doctor. Showed front desk clerk all the bruises and Hotel refused to refund me for the nights stay that we didn’t use. Needless to say we won’t be staying there again

Yes it’s an older hotel than the many that are still being built in the area but an ideal place to stay. Very near to bus stops,water taxi and supermarket.

Stayed there for a wedding...great customer service.

Rooms are not advertised the correct way for example our room was a balcony city view, but there was a big palm tree in the middle of the balcony. Probably got that room because I got it on Expedia living room TV did not work kept on saying weak signal. chairs in room are rundown. Anywhere you go outside your room charge money for an example. If you sit outside, they want you to purchase a beverage from the bar very little smoke area.

Great Hotel

The worst experience ever. Sad.

The hotel is super old and dirty

Everything excellent and will visit again

The lobby is very nice and updated, the rooms are not. I had to switch rooms 3 times before I felt like it was okay enough- the other rooms were not only dirty (seems like a lot of in and out traffic) but run down. Some of the staff were really great, but others were horrible and unaccomodating

Checked in May 3rd-7th. There was no AC until late in the evening on the 4th. Asked for a fan, they had none. Our balcony was the least hottest spot to sit however we only had one chair between the four of us so we took turns sitting while trying to escape the heat of the hotel. We were asked if we wanted housekeeping on two separate days but, we did NOT receive services our whole stay. Also, the cable was horrible. I thought it was due to the weather (rain, clouds an windy conditions off an on) but on the 6th our only day of clear skies an sunshine the cable was still not working. My family an I travel to Florida multiple times each year, this particular time was a girls trip and my sister's first time in Fort Lauderdale. She was very disappointed as we all we're. I've never experienced so many wrong things during one stay.

Property had no air conditioning the entire 4 nights of our stay. The WHOLE building. The electricity was not out just the A/C. 80deg in room at night with doors open and loud noises from road all night. Absolutely horrible -No fans, not notified upon check in, Blamed it on power problem when all others in the area seemed to be just fine. We stay here often, but will be our last.

Did not care for the lady that checked us in. Very rude and seemed like we were a bother for her. She should not be working front desk with customers.

The AC was not working during our entire stay. It was hot and hard to sleep.

Day 2: There was a power outage from 10 PM to 8 AM, making the room extremely hot and uncomfortable overnight. It was difficult to rest properly under these conditions. Day 3: I got stuck in the elevator, and it took quite a while before anyone arrived to assist. This caused a lot of anxiety, especially since I’m claustrophobic. Later that morning, I called the front desk to request coffee and creamer. I was told it was too early and to come downstairs. However, when I did, the front desk staff said they would send it to my room—this lack of clear communication was frustrating. Day 4: The air conditioning stopped working from 3 PM until 9 AM the next morning. Again, the room became uncomfortably hot, adding more stress to an already difficult stay. While I was offered a $100 credit, I feel that it was not enough given the number of problems and the discomfort I experienced. A refund would have been more appropriate considering the inconvenience and aggravation. I hope management seriously considers this feedback to improve the experience for future guests.

The area was nice lobby beautiful but the rooms terrible…the AC did not work room was at 86 all night the bedroom window did not open and when notified front desk it was nothing they could do could not change rooms because of no others available

Loved the view!

The hotel is excellent choice if

Also got cut at the pool by sharp object waiting to see if/what else happens no one offered anything to appease the customer or come and apologize or make sure I was ok besides adding a bandaid and cleaning with peroxide

The bathroom was gross the water was leaking from the ceiling when you showered: the paint was bubbling. Staff was friendly but when I checked out the charged me for a car and I didn’t even have one.

Great experience overall, can’t wait to come back!

definitely NOT going back there again

Expedia description in the photo that this is beachfront is not accurate. While the beach is close it is not beachfront.

Decent

Room was dirty , $55 for parking for 20 hours, front desk was nice but this place doesn’t look like the pictures lols

The shower was leaking water to the floor and the kitchen sink was clog too..

Dated hotel. Only valet parking at $55 a day

Great place to stay! Gallery One was with in walking distance to the beach, shopping and many restaurants. The rooms were large, clean for the most part and comfortable. We had a small problem at check in with our room but Javier, at the front desk, quickly resolved it for us! He went above and beyond and we are greatful for his professionalism. We will be returning to this hotel in the future.

We flew in fairly early and they had a room available for us. Whitney was amazing and lots of fun! Definitely would stay there again for customer service that she provided!

The area in front of the water was excellent and the staff were great. The carpets weren’t in the best shape but awesome stay.

3 room changes at 12-1 am was ridiculous with 70$ compensation when 2 drinks cost 40$ . That was an insult and is most likely going to sway me for booking a VRBO which is cheaper. I was celebrating my 2 sons promotions .

Affordable, nice staff, good location. Rooms were nice, but a little worn down. Not a deal-breaker.

Friendly staff. Clean rooms. Comfort for beds, pool side chairs, etc were average. Decent for the money.

Had an amazing time. Attended Tortuga Music Festival. Staff was great. Restaurant was awesome.

Loved that it was on the canal

The waterway scenery was beautiful

I loved the location—everything was within easy reach, making it very convenient. The lobby areas were amazing, and the customer service was excellent. The valet service was efficient and made arrivals and departures seamless. The bar service was also fantastic, offering a great selection and a welcoming atmosphere. The only area for improvement would be the functionality of the restrooms and shower heads, but overall, it was a great stay.

Excellent hotel and overall great experience. Only gave a 4 because when we ran out of items in room and requested for more it seemed to take a long time otherwise no complaints. Great stay!

Would stay there again! 😃

While I enjoyed my stay here and the location was perfect for my needs and desires, the room accommodations themselves left much to be desired. The bed was very low and uncomfortable. The shower leaked water onto the floor due to either missing seals or poor functionality of the shower door. The furniture is very dated, especially the very low profile couch that was also hard as a brick. The chairs on our balcony were very old and badly stained. It was not a good look. The hotel, itself is beautiful and smells amazing and it's very clean and the staff is attentive and friendly. The view is gorgeous and the vibe is on point. My only real complaints relate to my unit during my stay March 21 through March 25, 2025. I can see myself returning to this resort, yet I hope to get a better room with more modern accommodations. I do recommend this resort as it has the perfect location and is a beautiful property.

All good. Great access to the water taxi.

Not worth the price but a nice hotel

Front desk was slow, room not cleaned properly, furniture is old and dirty looking. Etc.