Candlewood Suites Ft. Lauderdale Airport/Cruise by IHG

This is a Candlewood Suites. It is the low end of the IHG family of hotels. The advantage is that if you have a lot of work to do the desk/kitchen counter stretches most of the room so it is easy to work on a project. This particular location surprises you when you check in as they charge for parking that is not disclosed when you make a reservation via Expedia.

Very nice quiet and clean stay! Will recommend 8 stars

The studio with a queen bed was very comfortable and clean. The staff was very friendly and helpful but the halls could use some updating and you will definitely need a car to get around.

Exceptional

I liked the Latina Representative at Check-out. She was very polite and pleasant. I didn't like Genesis, she was the young lady at Check-in. She came across as annoyed and like we were bothering her. The toilet in the room was leaking on the floor and the shower water was backed up.

Good facilities in the room, gym Room was damp from humidity - no dehumidifier on ac

staff were nice, room very clean $10.00 per night to park. this is a joke. was not told this up front

Property was nice and comfortable and great location. Front door didn’t look like an inviting front door so we walked around entire bldg looking for the entrance. Front desk staff was not personable at all. Wasn’t rude but no small talk and never made eye contact. Rooms were nice and comfortable.

They advertise airport shuttle and shuttle to the port but the airport shuttle has specific hours and the cruise port shuttle is through a third party for $17.50 per person.

Bad

Superb

It was available for when we needed to be there. Uber Eats and DoorDash was easy to receive. Close to a mini mall, it was literally across the street. Close to cruise port, uber ride was about 12 minutes from hotel. Laundry was free and we didn’t have issues getting a washer or dryer to use no daily housekeeping, no bottle water in room upon arrival, dingy old. Found hairs in the bathroom. Can use with lots of upkeep.

Very good

Great place…would stay here anytime I’m in town

Clean room and friendly staff

Superb

Great location, close to restaurants and the airport.

When we booked on the Expedia Website it said a Continental Breakfast was included. However, when we checked-in we were informed that a breakfast was not included and that the Hotel had asked Expedia several times to delete a breakfast from their website. As a result of this mix up we believe that Expedia should refund us some of our payment!

I enjoyed the property's convenient location near the airport, which made travel much easier. The hotel also had a gym and laundry facilities, both of which were important amenities for me during my stay. Another major advantage was the shopping plaza directly across the street. It was very convenient for picking up food, groceries, and other everyday necessities without needing transportation. My favorite part of the stay, however, was the access to outdoor recreation. There were two parks within about a 10–15 minute walk from the hotel, and I visited them almost every morning to exercise. Having those parks nearby greatly enhanced my experience and helped me maintain my daily fitness routine. One downside was my interaction with some members of the staff during my extended stay. This was during a period when airport disruptions and shutdowns were affecting travel plans, so I had to extend my reservation multiple times. Unfortunately, I occasionally felt that certain staff members made unnecessary comments about the length of my stay. While they may not have intended any harm, the remarks made me feel uncomfortable and self-conscious, especially considering I was paying for my accommodations and extending due to circumstances beyond my control. Ultimately, this discomfort contributed to my decision to leave sooner than I had originally planned.

I wasn't aware of the breakfast wish knew where breakfast was

good

Clean room and friendly staff was a great stay.

The cleanliness of the room was also unacceptable. The shower was dirty, with layers of soap scum visibly built up on the walls, making it clear that it had not been thoroughly cleaned. Additionally, I was informed that the airport shuttle operated every 30 minutes; however, I later discovered it only ran once every hour. As a result, I had to pay for a cab to ensure I arrived at the airport in time for my flight. Considering the price of the hotel, I expected a much better experience. Overall, the accommodations and service were mediocre and did not provide the value advertised.

A charge for parking ? That's gouging.

Great size room. I think good price. Staff 10/10 polite helpful, friendly Bed hard. Super indented. And im not a picky bed person. And this was bad. Bad. Seriously loved everything else. Will not stay again because of bed.

Great size room. I think good price. Staff 10/10 polite helpful, friendly Bed hard. Super indented. And im not a picky bed person. And this was bad. Bad. Seriously loved everything else. Will not stay again because of bed.

The property was conveniently located, very clean and comfortable. My only issue was the check out was quoted a different price than the receipt that was sent to me upon check in. I didnt understand because, I had provided all the request information on arrival. Thanks for a clean and convenient stay this time!

Just an overnight stay. Only negative thing was had to pay to park.

The hotel was okay for the occasion. It was convenient to where I needed to be. The rooms did smell a little moldy, but overall it wasn’t a bad stay.

Service from airport to hotel was 2 hours wait. No breakfast and on highway so not able to walk to anyplace easily.

Think it's kinda greedy to charge for parking them your paying to spend the night there. It's very tacky.

Good location. Friendly staff Think it's kinda greedy to charge for parking them your paying to spend the night there. It's very tacky.

Service from airport to hotel was 2 hours wait. No breakfast and on highway so not able to walk to anyplace easily.

Exceptional

Very clean and close to the cruise port

Very clean and close to the cruise port

No breakfast was provided Na

No breakfast was provided Na

Exceptional

The room was big and clean. The beds were comfy and washroom clean. The shuttle bus from the aiport to the hotel was a bonus. The restaurants were located on the other side of our hotel so we had to walk to get food. But everything was a walking distance.

Exceptional

Our check in clerk could have been a little bit nicer.

Good

The beds were comfy!!!! Rooms were very clean Our check in clerk could have been a little bit nicer.

Superb

The free airport shuttle was awesome a d everyone was very nice. Our room was extremely clean and comfortable! It was perfect after a long day of travel!

The free airport shuttle was awesome a d everyone was very nice. Our room was extremely clean and comfortable! It was perfect after a long day of travel!

Bad

Good location, clean and friendly staff.

Front desk person was very polite and helpful.

The lady who is in the office she so nice

Good

Close to a lot of shops. Na

The lady who is in the office she so nice

No place to have breakfast!

Easy transfer to port! No place to have breakfast!

Close to a lot of shops. Na

Location, size of room, staff

Convenient to facilities,large room Rooms/ decor were outdated unnecessarily huge refrigerator ? Small overcrowded lobby meant people laying on the floor

Airport pickup; ride share to cruise port.

Airport pickup; ride share to cruise port.

Location, size of room, staff

Rooms were ok,they were smart and comfortable Arrived at 1900hrs but could not check inn because they wanted a security deposit of 150 which I was not aware of when i booked online and did not have it.I had to look for money.ch3cjed inn at midnight

Clean big rooms/ washrooms with full kitchen and Laundry services

Hotel was nice. The room could've been cleaner. Floor was dirty.

Superb

The listing on Expedia said that complementary continental breakfast was included. The property provided info at check in saying that breakfast was not included. The room was poor quality, the staff did not have proper information when calling early to inform that check in would be later than expected. The shower did not drain properly and the shower head was broken. DO NOT RECOMMEND

Proximity to airport Did not realize they were long term rooms with kitchens, no bar or restaurant.

Didn’t eat breakfast! Did not stay at the property! When I tried to check in! The clerk told me That I didn’t have a reservation! The clerk didn’t recognize my confirmation!

Proximity to airport Did not realize they were long term rooms with kitchens, no bar or restaurant.

Easy to arrange transport to Port Everglades. No meal service available on site but a couple of choices within walking distance.

Exceptional

Exceptional

Ac worked well. Room decent. Simple. Good receptionist. I was on 5 th floor and it was surprisingly quiet, little external noise. On weekend it was a struggle to get them to clean the room.

Ac worked well. Room decent. Simple. Good receptionist. I was on 5 th floor and it was surprisingly quiet, little external noise. On weekend it was a struggle to get them to clean the room.

Superb

Exceptional

Chose the location for proximity to cruise terminal. Room cleanliness was ok, the carpet dirtied our socks and slippers very fast though. Front desk staff were the sweetest.

Clean friendly place

Superb

Great customer service.. clean and spacious room. Very comfortable

Great customer service.. clean and spacious room. Very comfortable

Good

Everything. - check in fast - incredibly clean - quiet area - all staff very friendly Nothing to dislike

Great location for cruise port. Full kitchen including a dishwasher full size microwave and full size refrigerator. No pool. But very few hotels near cruise port have a pool.

Great location for cruise port. Full kitchen including a dishwasher full size microwave and full size refrigerator. No pool. But very few hotels near cruise port have a pool.

Exceptional

We were very happy with the staff and the clean room

Everything was perfect until check out. It appears that this hotel charges an extra daily fee to park your 1 car in their hotel parking Lot. I didn't find out until check out. $10.00 per day to park your car in their lot plus tax. When I checked in, they said I didn't owe anything because I paid for everything from Expedia. I did have to leave a $100.00 deposit for the room. That I expected. They said I would get it back after they inspect the room and all is good. I go to check out 3 days later and the front desk gives me a receipt for parking. Meaning they will take it out off my deposit. Which means the listed price should have been 10 dollars more. I had a heated discussion before I left. I also called when I got home. I don't blame Expedia for this. It's the hotel. Just be aware of this ahead of booking. No they didn't give me my money back.

Superb

Superb

Beds are comfortable and clean. Only complaint, they charge your account with 100$ security to cover damages etc. They told us the charge will be credited back to our credit card within 3 days but now its 3 weeks after and no refund. Messaged them twice and had no reply.

Clean and quiet. Most eating options for guests without a car were across a busy road with no cross walks so J walking ( or running) was a hazardous experience.

Loved the room. Clean, spacious with a full kitchen. Would definitely book here again. Airport shuttle was every hour so was easy to book. Staff were very friendly.

LOCATION BREAKFAST

The hotel is good for those who stay long. We only stayed there for one night. I was surprised to have to pay for parking. I should have stayed at the hotel across the street for the same price with free parking and free breakfast

The site was nice and clean, and stocked with snacks. There is no "real food" on the premises. The problem we incurred was getting across a very busy street that had no traffic lights near the property. There is also no breakfast served, but it is beautifully set up for cooking your own meals. I might recommend it for extended stay.

Arlene at the front desk was very helpful. We came in early coming from a cruise and she got us in a room as soon as she could. We also were looking for a rental car and she referred us to a place that picked us up and took us to the airport at a very reasonable price. Would reccomend highly.

Stores stores stores N/a

Paying for parking and my TV did not work my entire state

The bed was terribly uncomfortable

CoCo

Room wad great. Beds were comfortable!

Stay was good except for the strong odor of dog in the room

Room had a funky smell

The airport shuttle was definitely a plus. Also the only downside is the hotel doesn't offer breakfast, however a stove-top counter is included in the kitchen along with a full sized fridge.

Never again at this hotel, the hotel itself was nice enough however we had a significant problem with using the shuttle from the airport. When we got after the transportation area, it was pouring down raining. We had to share a small shelter with 30 other people which probably was only keeping eight people at a time drive. We called for about 20 minutes and said we’re wet and we need to shuttle and they said the shuttle just passed by your location and it will be up to 40 minutes until they return because of traffic. Long story short we were there an hour and 45 minutes with eight other guests we called repeatedly and everybody got a different story about traffic or they were just there you must’ve missed him, etc. After we and the other guests were all totally soaked along with our luggage, the shuttle finally showed up marked as a Holiday Inn, but the driver stuck a sign out the window that said Candlewood. I guess we were supposed to know that the candlewood shuttle was really a Holiday Inn shuttle. I really resent the fact that we and others in our party you’re being told different things none of which were true when we called. As far as traffic, there was no traffic. We took the back way to the hotel as I assume they always do and we saw only two cars the whole time. The bottom line is the truth goes a long way and a lie goes further when you’re dealing with people that you’re trying to do business with. There are plenty of other hotels in the area that I value your bus

The room carpet Smell bad

The location of the hotel to the airport. We didn’t receive the room I requested. The front desk assistance appeared to be annoyed when asked about what happened and for more towels when he gave me the incorrect kind. The room smelled like an animal/mildew.

Yes

This was a nice place to land after 11 hours of traveling - booked this 5 months in advance and there were discrepancies in reservations and rates but staff was very kind and responsive

Clean, friendly,

Double check your receipt. I was over charged,

Awesome hotel and perfect location and price. Stayed there before our cruise and was pleased with quality and comfort of bedding and amenities ... too bad there is no breakfast included.

Clean room, great staff, good location.

I booked 2 beds and was told when I got there only 1 bed

There is no pool or breakfast at this property, only coffee offered. Not even a jug of water available. They want you to pay for everything! Not very convenient to beach, but close to airport and port for cruises. Hotel is dated and lack modern amenities

Staff was very professional and informed about the hotel amenities.

The room was great The shuttle to the cruise port , the driver bitched about a $4 tip for handling 2 suitcases for 15 seconds after a $40 charge for two of us .

W

We didn’t t get breakfast and I was promised that when I booked NOT HAPPY ABOUT THAT We had to cross a busy road just to get McDonalds

Used wash towel in the shower.

Very nice and comfortable room and excellent location.

Nice

Clean room.

Clean rooms & area. Staff was super friendly. No complaints. They offered games & guidance to near by areas. I would recommend its time to replace carpet in room we stayed in, the humidity hit and the pet smells started to waft around.

nice staff

Amazing

Great Hotel!10/10

Excellent service and staff high

Nothing fancy but staff was excellent & great location to cruise port

We were hoping to have complimentary breakfast.

Room was very clean and the hotel was quiet.

Clean room , friendly & helpful staff! Great value for the price .

I stayed a week at the property and had to argue to get fresh towels.

The room was clean. It had everything you need. The bathroom was clean. Everything worked well. The staff was friendly and the gym was good too. Only negative thing about this place is the $10 per night parking fee. Everything else is phenomenal.

The carpet was filthy --so saturated with something that it was sticky. I definitely didn’t feel like the place was overly clean, but we were fairly comfortable.

Great place to stay for a week, only a few minutes from the airport and lots of restaurants nearby.

The included shittle from airport to hotel was an added perk. I used an Uber from hotel to port as it was more economical.

It was average but fine. Be on day one night fly flew out the next morning.

The staff were so friendly and helpful!

The property is older and shows its age. But is was good for an overnight stay to be close to the cruise port. Didn’t take the shuttle. Lyft was cheaper for just two of us.

Sraff was hit or miss on attitude.

Felt desk was lovely.

Thank you for the amazing hospitality.

It was fine. Charge was different than what hotel said, but had no other choice

This was a layover for one night because we were cruising the next day. The room was clean and comfort and we like that they offered transportation to the port. Will definitely stay again when in the area.

After shuttle had us waiting over an hour in the heat. We arrived to a full lobby a crabby staff. The rooms smell like wet carpet but pretty clean. Its a mini strip mall with a few restaurants, five below and dollar sore etc across the street. Good for a night before cruise quick stay. Also ask questions about deposits took 30 days to receive mines back aling with others i travel with

Absolutely horrible shuttle service. Guy packed 35 people in a 2@ person shuttle. We waited over an hour and a half and it smelled like a teenager’s gym locker room on the shuttle! Never again!

Adequate

It was great

Would certainly avoid if possible, hotel refused to cancel remaining nights and kept the amount paid even though the nights were not used and checkout was completed at 6am. Property not in good condition, more importantly safety is in question here. Several occasions found outside doors to be propped open with carpets allowing anyone to enter without a key. Desk staff and management quite unfriendly. This is after our company has booked many times with this property and will not do so again after this.

Staff extremely unfriendly, we felt that we were a bother. Airport shuttle, 45 minute wait, took uber. Would not recommend this property

Clean stay

We arrived early

Charged for parking although there was nothing really around. No breakfast, coffee maker in room didn't work.

$350.00 for a motel 6 room and not a crumb fot brkfst. Awful. Highway robbery

The property was adequate. Room were fine and staff was great.

Clean room, good location near the cruise port! They had several places to eat in walking distance, very convenient location.

This gets 2 stars simply because of the comvenient location, but that's the only reason. The room smelled stale and strongly of dog odor - when I called the front desk they simply stated they are a pet friendly hotel and said there were no other available rooms. Next, there were rust areas in shower/tub and toilet ran loudly all night long.

Queen size bed hard bed and had clump of hair in shower drain. When using the towels white lint went all over our face. Aewful

The airport shuttle was late. Rooms were clean but smelled like old cigarette smoke

Yes very wonderful

Great staff clean room

Staff is rude. Personalizes issues instead of applying true customer service. The hotel that you’re looking at when you come out of this property is a WAY BETTER selection.

We needed to leave at 4 am to get to the airport on time , the free shuttle only starts at 5 am which I understand but they should make it know limited availability. Also the bathtub had multiple chips out of the coating

Lots of people waiting in lobby with luggage. Not any room to sit. Floor in room was sticky. Room was nice.

Facility was clean and staff were helpful.

Check in was great! Two hours waiting on the shuttle from the airport?!!!

The room was "okay." We spent a total of 10 hours in it before boarding a cruise. Airport shuttle stops at 12:00 am and no breakdast. Hotel is tired and needs updating.

Old but nice

Cockroach found running across carpet. Killed it but it is totally unacceptable and we probably won’t stay at one again.

Yes

It was good for the money.

Clean & quiet. Good enough for me.

Lousy service

Great place to stay before our cruise.

Love it here

For the price, room, though older was clean and comfortable. Very well insulated against street noise, quiet. On main highway, but not much to eat within walking distance

Room very clean and excellent condition! Enjoyed the stay and accommodations!

Room not so good. Staff ok.

Paying four hundred plus dollars for a three star hotel with no perks is ridiculous. I understand it's cruise season but they're raking customers across hot coals. Maybe Customers like myself ought to contact our legislators to come up with something to make price gouging illegal.

A number of issues. First price for what was offered. Carpet dirty, night staff very short with me and finally the courtesy shuttle from the airport took over an hour to pick me up and it took three calls. Plane landed but I did not get to the hotel for 90 minutes. It is an airport hotel. No restaurant and vending so expensive.

Room was clean and staff was very kind and helpful

Check in was great. The air conditioning didn't work in the room so we were promptly moved to another and it was great. Staff member was very helpful.

It was a nice clean room! Perfect for our stay overnight until our flight back home. The complimentary shuttle to the airport was so convenient for us and much appreciated. The lady who got us checked in was very nice and hepful as well.

Very expensive, floors needed cleaning, room needed a make over.

The price we paid, it could have been a lot better. Shower was moldy, bathroom was outdated, cramped. No towel rack next to the shower, it’s under the sink. Our AC THE LOWEST it would go was 70°, not good for a menopausal woman, and it quit working over night. I told the front desk at check out and all she said was “thanks”… again paid damn near $400 for one night stay, this is not the Hilton or any upscale hotel, more like a motel 6 just a different name. No breakfast. The complimentary airport shuttle took over an hour to arrive, meanwhile saw other area shuttles come and go back again many times while I stood there waiting.

Clean room, ideal location for shopping and food, close to airport, decent wifi speed

Staff was very helpful, room was clean and roomy.

We staywd over to farch international flight the next morning, everything was good and the staff was professional

We waited for the shuttle bus for one hour although we were told 30 minutes; the facility is quite old

Nice room, good shuttle service

It was quite overpriced for the accommodations. Suppose that Ft. Lauderdale. We stay at CWs in IN and OH. Less expensive and extremely nice.

yes

Friendly staff, clean room.

Best, best, best., the location, cleanliness, comfort, updated, lots of room.. it was wow! Highly recommend this hotel!

.

Very happy for a 1 night stay. Clean, courteous & quiet.

Frige had a loud rattle. $10 for parking is silly and although it may or may not be clearly listed the terms & conditions, it was a suprise to me and seemed a little unwelcoming and cheap. Otherwise, clean, friendly, etc

Clean room. Staff were helpful and informative.

Clean room and professional staff

I had 2 rooms and checked out this morning at 4am Not sure why I have so many holds on my card and was told to call back in the morning

Room was clean and had everything we needed. Was a very nice room.

CLean room and kind staff. Had to wait 30 minutes for a shuttle from the airport but it was free and direct.

Very nice. Clean. Close by everything.

Well clean 👌 and large but the light on the microwave is very bright at night.

Room is clean

The room was nice. It was clean. It’s starting to look old, there was visible wear to the room but it was perfect for our needs and the price was great. We would definitely stay there again

Staff was courteous and property was clean

Not only did they not let me stay there,I cannot get a refund. Which is 100% UNFAIR that I paid a for a room they DID NOT let me stay in.

Room was clean, had a microwave and small kitchen. Bed was very comfortable. Only complaints is they gave me a room right next to the lobby and the TV wasn’t able to get Netflix or any apps.

The staff was very professional. The room wss nice and clean. I recommend this hotel to everyone. It's in the right location. Love it and I will be back again.

Clean, with nice amenities.

Staff very polite through entire stay. The room was comfortable with bed, lounge chair, desk/desk chair, kitchenette and bathroom. Amenities very clean. The proximity to cruise port and airport make it worth staying alone. Very convenient. Would recommend.

The staff were wonderful, and the room had excellent amenties: equipped kitchen, very comfortable bed, plenty of storage space, brand name toiletries, free airport shuttle with a helpful and friendly driver, free washers & dryers. (Stay away from the lobby food offerings, the prices are outrageously high!) The only reason I didn't give a 5 is that there was a funky damp carpet smell when I entered my room. The maid spritzed it down with fabric refresher, which I greatly appreciated, but the fact that they are prepared to do this suggests a chronic issue that definitely needs to be addressed. On the whole, I was very pleased, and I would stay there again.

Great hotel and great staff. Great room. Will stay again!

The person that checked us in was very polite, patient and professional. She had a lot going on that day and still went out of her way to treat us with excellent customer service.

Clean rooms easy access to restaurants stayed there before my cruise and it was a very nice day

My experience with her just totally changed my moods about ever staying there again. Horrible experience. Refund required from hotels.com but no one has contacted me yet about it as i was told they

Very nice Clean Hotel near Fort Lauderdale Airport. Staff was very Nice, and watched our Bags before the Room was ready. I highly recommend this Hotel.

Great staff clean room.

Excellent front-end staff

Improvements: the room smelled damp. The sofa bed mattress was thin and spare sheets didn’t fit. Soap dispenser nozzle should curve down to avoid a mess when using.

The transfer from airport was horrible waited 2 hours than bus was full and loaded before pickup area so no room. He returned 30 min later with a bigger bus that had no air very hot! ☹️

Front desk, check in, room, shuttle driver, great stay… take the shuttle to the crown plaza dinner at Kiki’s… it was great..

Clean room good customer service

All the anove

Everything in the was in working condition except the tv cable tv not working

Way. The hotel is like a 10 minute drive from FLL. Finally gave up. We were waiting with 6 others we didn’t know. A driver came by from another place and took us for $50. No apologies from the staff.

Nothing

The kitchen was well equipped and had everything that I needed to prepare my own meals if I wanted 24 a durator freezer dishwasher

Parking need to be free not additional. The hotel is already been occupied and paid for a substantial amount money with no continental breakfast. Location is very good in regards to it close proximity to eateries and dollar tree and others.

All of above and the fact that I could get a last minute booking after my flight home was cancelled. I like it so well I kept the room card, sorry.

The hotel provided shuttle dropped us off at the wrong terminal.

Comfortable ben and quiet.

clean and next to everything

Not relevant to our stay

Was fine!

The tv did not work, my wife and i took food and drinks back to our room to watch our hometown team the baltimore ravens play the steels for playoff berth. I called the front desk and was told to watch it in the lobby ,what sit there in our underware ,carry all our stuff down to the lobby, BS the girl was so rude.

My only negative was the one receptionist . I think if she smoked, she’d crack her face!

The kitchenette was a welcome addition and well stocked.

Waited more than an hour for shuttle from Fort Lauderdale airport to Candlewood. Our room’s toilet is clogged from the very time we got in the room.We were given a plunger instead of a room change. We were given wrong info on transpo to cruise. Uber is cheaper. Staff not nice. Not going back.

Very surprised to find a full sized fridge and mini kitchen. Very nice option! The shower pressure was amazing! Comfy beds and a helpful, pleasant staff. We will remember this stay for further needs for sure. Thanks!

When we alerted the night staff, the front desk attendant’s response was both dismissive and offensive. He claimed he smelled 'curry' instead of urine—a comment that felt pointedly racial given our Indian background. While he eventually acknowledged the smell and sprayed the room, it was ineffective. He told us he had no other rooms and offered a refund if we wanted to find another hotel at midnight, which was not a realistic option. We were forced to tolerate the smell for the night. While the morning staff was courteous and apologized, the lack of hygiene and the behavior of the night staff is a major concern. If you allow pets, you must maintain professional cleaning standards. We will not be returning.

The front desk lady was not polite . Poor customer service . When I called for the shuttle , she was not polite and

Room was not ready until well after check in time. Instructed that they would watch our bags so we could get lunch. Lady who checked in after us did the same, but when we returned she was upset because her bag was missing. Lots of confusion and miscommunication. Room was decent to sleep in but really warm and unable to decrease thermostat. Needs remodeled. Snacks, food and drinks were expensive in convenience area they had but only option at night unless you wanted to walk across busy road. Served its purpose but would not stay here again.

100 dollar incidental fee, key cards barely work. Weird smell throughout hotel. Extended stay people living there

Older hotel, very dated 70s decor No breakfast Pricy for what you get. Understaffed, had to wait a long time for person and front desk to show up because they were having to work as janitor too.

Everything was fine

Everything was fine there was no problem. Room was in good condition.

Very good

The room was very nice and well designed. The toilet was a little annoying to flush since it seemed like I had to hold down the handle. The door to the room shook a lot when other peole were leaving their rooms so it rattled a bit, but the atmosphere was still very nice.

Room was spacious and clean. Board Games to play in the lobby. Airport Shuttle included and on time for an early flight. Great place to stay if you need a place before an early flight to the airport. A McDonalds is right across the street for a late night food run but there is a full kitchen. No complaints. Perfect for what I needed.

Front desk staff was rude. They did not know how to operate their computer system so we had to run our credit card twice. We were told that we would not be charged twice. Week that was incorrect and we were charged twice. Office manager was unsympathetic and kept telling me that I didn't understand. I understand my bank balance and charges made against it and I was charged twice.

I already paid for my room but due to my bank have trouble with their system me and my kids had to sit in the lobby cause the front desk agent couldn’t charge my card the $100 deposit. So I can I go about getting a refund cause we never made it in the room cause the front desk agent wasn’t able to charge my card the $100 deposit even tho the room was already paid for ?

AAA plus!

It was a one woman show at the front desk and she was terrific! Cruisers coming and going, looking for rooms early, looking for a shuttle, she handled it all seamlessly. She even mopped the lobby floor at one point. Give this woman a raise!

Front desk was vacant for 15-20 minutes. Room booked was not available

Room were very spotless and clean.

Yes it was I will back every time I visit and will recommend to any one I know who is visiting. Excellent and it smelled very nice

Suggestion: Hire a 24-hr maintenance person because some issues cannot and should not wait.

Kitchen, dish washer, full size fridge…

Great staff

Would give staff 5 stars but the advertised airport shuttle took two calls and 45 minutes to arrive at airport. Check in lady was very good. Good experience but no breakfast of any kind at all and no place nearby to get any. Bathtub had many large spots where enamel was chipped off and sloppily painted over.

Shouldn't say they have shuttle service to cruise port. Its an outside company customer needs to call. Easier to schedule Lyft/Uber

The entire carpet in my room was Wet.! They said it was from the air conditioner. This didn’t allow me to be comfortable. The carpets in the hallways were also wet. And I was told they couldn’t accommodate or compensate me in any way. Would never stay there again.

Airport shuttle (complementary) was easy to book with the hotel reception; room was very nice; staff were very pleasant; room was very clean and had a kitchenette; hotel is close to shopping plaza that has restaurants; hotel is great for returning to airport after cruise

check in staff was very very rude. rooms got moldy smell. couldn't sleep at all. ac wasn't working. when i asked staff member he just ignored me. DON'T spend your hard earn money here.

I had a wonderful vacation stay.The staff were very attentive, the room was spotless clean, and we enjoyed all the amenities. Thank you for a great experience!

Shuttle doesn't operate before 6am. We needed to be at the airport earlier so forced to take a cab

This hotel is a pet friendly hotel.However, it is not a people friendly hotel period ! This hotel belongs to the dogs. The moment the door was open to room 303. The smell of dog and dog urine was so strong It almost knocked me over. I could not even enter the room. I immediately went back to the front desk. They went to show me another room number 109. It also smelled very much so like dog, not as much like urine, still like dog very strong. I immediately start crying. We were not able to get our money back. However, it was so bad that we did not care. We had to leave and go to the hotel next door Holiday Inn Which was much better considering the circumstance and provided a good breakfast.I am a person that is particular.However, I am not overreacting in this review, and the hotel was more expensive than the holiday inn unbelievable.The experience was traumatizing, and I warn you heavily NOT TO BOOK!!! 😭😭😭

Everything

Shuttle from airport was quick, easy check-in, clean room

Very nice woman at check in. It’s an ok area except to get across the street (4lane road) it is dangerous. Microwave and stove in room do not work. Very clean and good linens.

Room had terrible odor they tried to cover up with a scent that did not help. Old carpet floors. Would not return

nice room, loved the gym equipment and free laundry

The staff was ok. Hotel has a weird smell. My first room the carpet was wet and it smelled bad. One of the pillows had crumbs. I wouldn’t stay here again.

The unexpected additional charges and the lack of transparency via the

Airport shuttle was very quick and helpful. The staff here are so kind and willing to help. I recommend this property

Comfortable room, didn’t feel crowded

The airport shuttle was a definite plus (we had an early-morning departure). The room was well equipped (fridge, stove, microwave, coffee maker) and was clean and comfortable. I would definitely recommend this property if you needed to stay in the area.

The room was clean and nicer than expected. Front desk staff person was courteous and helpful.

Yes

Rm.207 . The desk parked a huge motorcoach with a 24ft. Trailer accross 10 parking places in front of my window .it ran 3 aircon.units on a generator from dusk till 10am.. we got intermittent sleep all night...the desk was told ...also no breakfast.....same money across the street you get breaky.....not happy.....

Only small complaint wish the beds were a little bit more comfortable

It was great! Arlene at the front desk was very helpful. She let us check out later! Great customer service

We called hotel to be picked up from the airport. We were told that staff was coming. Staff picked up another family infront of ours (a family that didn’t call ahead of time) and left our family on the street for an hour and 45 minutes. We have three small children. When we got to the hotel only one of our rooms were ready. When we got into our rooms, my three year old found two half full white claw drinks on the side of the bed and poured them down herself.

Staff was courteous and the room good. A huge improvement would be a breakfast like a lot of the competing hotels offer.

Old but staff was nice.

Everything was lovely, but I’ve just realised that I’m on the cruise ship with no jackets. I think I left two jackets in the room. One waterproof shell jacket and a padded liner jacket. Both Turquoise blue. How do I contact the hotel to find out if they have them stored somewhere please?

Friendly Staff

Hotel older smells musty.

The amenities both in the room and the lobby are great. And the transportation options are also very helpful for airport and cruise port

The gentleman that checked me in Thursday night was very knowledgeable and friendly...the room is well equipped, good location

Good

The employees are friendly and helpful, and the hotel is safe, quiet, and clean. It also offers a free shuttle from the airport, and it's close to the cruise port.

Kiefer was super rude

Staff were great! Bathroom in 103 was tired.

Airport Shuttle pick up and drop-off were excellent 👍

The room i was given was not up to par. The bathtub was peeling and the water was coming from both the shower head and the faucet. The knobs are separated from the wall. There were also stains on the sheets of the second bed.

Great location close to Airport and Cruise Port. Staff friendly and make checking in and checking out easy. Amenities in the room are good, restaurants and fast food is nearby.

Internet was spotty at best. In the evening, the elevator wasn't working and only sign was on the ground floor. You couldn't print out 5 signs to let other floors know?

Great location. Nice staff. Great for pre or post cruise option. Free airport shuttle to hotel.

Room they had me in was right across from the front desk it was noisy I literally got up at 3 in the morning and left to sleep some where else.

Just a low level hotel.

Very lovely accommodations. Couldn’t ask for anything more.

Fast check-in and clean room/

Everything was Awesome except when placing reservation with Expedia was told the 1 bedroom suite had a DVD player and cable connection was weak so channels were nlacking out

The coffee, not so great....but overall great stay. Would come back!

Clan room, very spacious. Staff were very friendly and helpful.

we did have to change rooms upon check in due to someone else’s food being left in the fridge, but we were accommodated right away with a nice clean room!

shuttle didn't wait for as , but as we called- came rightaway. We are staying for one night , but the kitchenette is well equipped

All great!

This location needs a pool.

The room was clean and comfortable but the pipes sing out really loud any time you or the room above you flushes the toilet or runs water. The noise does not make for a restful sleep.

One room was great and everything worked as it should. Other room the AC was broken and would not get below 73 so the room felt a bit stuffy. Normally 73 would be OK, but after a long day at a hot beach, you want the room as cool as you can get it. Other than that, everything was fine. Everything in the room worked OK there was no hot water at the kitchen sink which was strange, but there was hot water in the bathroom so that was fine to wash your hands or have a shower, which is all that really matters. We were able to walk over to the five below store for some snacks and drinks. The food in beverage selection inside the hotel, while convenient, is extremely overpriced and that walking trip to five below was well worth it. All in all, it was a decent hotel for the price and nice convenient location to the airport. I would stay here again if you don't mind being a medium drive from the beach or you want to be close to the airport.

Great location and restaurants within walking distance.

Will be back!

It was nice. Had a shuttle to airport for a fee and could pre pay for them to bring you back to hotel when you return. We drove and you could pay 10.00 a day to leave your car at hotel. Our vehicle was a van so didn’t know it the cruise parking had van parking. Only problem was no breakfast but they sold items you could eat for breakfast.

The staff were generally friendly and courteous.

Arelene at the front desk went above and beyond to see that we were recognized and taken care of.

It was good, not over the top but good

It’s was easy

The inside room was nice. I am glad I had option to use the kitchen. There is Dove hand wash, shower gel and shampoo in the rooms. Fast food options across the street. There was a faint smell outside the door but didn’t drift under the door. I would return.

Very well stocked room and fast check in

Everything was fine with exception of the musty smell in the room. We had the light a scented candle to make the smell manageable

Because property is pet friendly and they chose to still keep carpet in the rooms, the rooms smell like wet dogs or moldy carpet, I asked for another room but that one was smaller and had same odor. Receptionist was nice and helpful but it was out of her control.

The kitchen was equipped

Clean suite with great modern amenities, Quiet. Airport transfers provided. Very faint odor in room/didn’t realize rooms double as a pet friendly hotel, not overbearing smell and no pet hair. housekeeping does a great job cleaning. Friendly staff, convenient location, can walk to shopping and eatery. Would stay again!

NA

The room was smelly, upon asking the staff they said they don’t have another room and I asked him to inspect if it smelly and he denied it to be smelly though it was..basically not even acknowledging the issue which is terrible..it was just one night and hence I managed to stay..but plz stay away from this hotel in future

Check in at 1 am. Room wasn’t cleaned from last tenant. Bed not made. Garbage still in room, and towels laying on counter. It was only a one night stay due to flying in late and cruising the next day. Advised hotel staff of issues. Had issues with trying to get refund. Had to go to hotel next door. I wouldn’t recommend this hotel to anyone.

Clean room, but smelled a little musty. Bathrooms could be cleaner and updated. Front desk staff was a little rude and inexperienced with International travelers. So there’s a need for education there. Good location for the most part. Parking was not free.

The shuttle service was fine. How soon before I get my deposit back ??

Very convenient and worth the money

-

The shuttle picked me up from the airport quite quickly. Although my morning flight left too early for me to utilize the shuttle, Marc, at the front desk, talked with me about the logistics, and then ordered a cab for me. Excellent service!

Perfect Service! Perfect 10!

Very luxurious, and comfortable! Love the stay… I’m recommending my wife and mother ti stay there tonight!!!

Not in a good location for walking. Not such great staff

The night staff was welcoming and checked in with me after I got into my room, after a small personal mishap.

The staff was very helpful. Location was convenient, airport shuttle, room was better than expected. Great value and would stay again.

Property was nice & clean

This location was perfect and convenient for an early morning flight.

Very nice

No pool and no breakfast buffet was a negative.

Everything meets my expectations

Close and convenient to the airport. Shopping center and food options directly across the street

I loved the hotel. It was extremely clean, comfortable and quiet. But my only request would be a little firmer pillows for the bed

Charging for parking ridiculous

Wonderful experience all around! Professional staff, easy check in, cleanly room. Great stay!

Hallway carpet dirty and smelly. Room wasn’t clean, pillows smelled like sweat even after spraying with Lysol spray.

The room was super clean. And being able to do your laundry on site for free was great.

The entire stay was pleasent. Truly don’t care for the pay for parking on the propery, but otherwise, everything was fine.

The area is good and the staff wss so nice and helpful. Especially the dark older guy he's such a helpful guy. Sorry i didn't get his name but he tall, slim, dark and lil middle age. He work the shift on the 25th when i check out.

even though it was very short it was relaxing and very comfortable. The bathroom need an upgrade

Close to airport. Charged for parking

My stay at this hotel was very disappointing. The manager Daniella was unhelpful and unwilling to accommodate reasonable requests, which made the experience stressful and unpleasant. I had hoped for a higher standard of service, but unfortunately, that was not the case. I would not stay here again unless corporate makes serious improvements.

Great place 10/10

Nice folks

Other then the front desk person trying to send me off to the other hotel next door, everything else was great.

I was down for a business meeting, and the room was perfect in every way - kitchenette and clean, plus NO EXTRA FEES FOR RESORT NONSENSE!

The complimentary laundry and kitchen...

The rooms on the site look way bigger. Very minimalist. No breakfast served or pool.

Great stay

I can’t say much bad. Our flight got canceled and in a pinch they were able to get us a nice room to suit our needs until our flight the next morning. However, the room had a terrible smell that I’m not sure where it came from because the place was otherwise pristine. I can only guess maybe the carpet? But get room 304 checked pronto.

The room smelled like pets & cigarette smoke. The carpet could need to be cleaned to help element the odor from pets. Staff during check-in were very friendly.

The Candlewood smelled amazing! Transportation was excellent. Our flight was canceled. We booked a stay and was picked up from the airport ight away. The beds were comfortable. Very clean. Will stay there again.

Marc was great. He was extremely helpful and provided us with several free hygiene items.

Niv

Very nice and helpful staff. Shuttle from airport was quick and easy. Overall nice place to stay. Will stay here again next time In town.

Dated and unclean

The property looks better on line than it does when you get here. Smells like wet dog in the hallways, elevator and even worse in room. Found bug in bathroom, spots on floor that they missed with vacuum and noisy rooms next to me people constantly slamming doors. Property interior a little dated. AC sounds like a helicopter in the areas and sticky bathroom floor.

Be very careful with booking through third party . Check your sheets because they do not change them .

The room was spacious and I felt at home with all the necessary essentials being supplied. Thanks to management and staff.

Friendly staff, clean, comfortable room.

I was highly disappointed with how the setup with a shuttle company on the pickups and drop offs! It's not 24 hours like it should be! if people have weird flights hours! The way it's listed is we pick up and drop off to the airport with reservations.. I was very upset once I checked in to this newer Hotel and went to the room and went to enter the restroom to sit down on the toilet seat and there was only one boat in the toilet seat causing me to get injured I've fallen on the ground and I was already disabled..I reported it, to two of the deaths representatives and they failed to report it to the general manager that wasn't on the next day but should've been reported Within that 48 hour period. They did fix the toilet seat immediately but still I had to pay for a taxi to get to the airport and that's not cool or should be tolerated especially if you're dealing with a third party company like Expedia..

Our room smelled like the strangest mixture of moth balls and feet. Staff was friendly, but I wouldn’t stay again just based on the smell of the room. It was awful.

The room was okay. We did see two little crawling friends on our last day. Other. Than that the experience was okay

I ran, yellinh and caught the last sh7tyle if the night...i had two briken toes and a heart condition, but imade it! The next morning when i called down to remind them i would be in the 5 am shuttle qith my son, we were bot on the list which we were told we were in when we checked in at 11pm the n8ght before. Thank goodness there were 2 seats left and we made it to the airport in time. The rooms were clean and had a full kitchen, but due to floridas humidity...they stunk...intop of all of this the 2 staff members i had to deal with were rude and nasty.

Pleasent stay we came from richmond va had fun a lot of areas to shop thank you

Did not enjoy lady at front desk was very rude did not explain anything

OK

After arrival at airport we called and spoke with hotel directly regarding our shuttle pickup. We we told shuttle was in route and where andcwhen we would be picked up. After waiting for 45 mins we called again and was told that the shuttle was no longer running and that the driver said he came to the airport and we werent there which was a lie. We along with another couple were forced to find other transportation to the hotel . We arrived so late no restaurants were open and then the front desk attempted to tell us our card had declined which was untrue as we used the exact same card to pay for it on site. I did see that he had a list with reservation #s about 12 in number with declined written on top. The clerk stated the shuttle only ran until 1

Didnt understand why they held 100 on my card when i paid through you guys.

We have been a few times and always clean and comfortable

Called 20 plus times to find out where to park nobody answered, then they changed an additional 50,00 for park and 40.00 resort fee that was supposed to be included, super noisy until after midnight music playing from bar is heard throughout the entire hotel, impossible to sleep with that and garbage mattress and pillows

We actually had to leave and get a different hotel this was so filthy and stank.

Should clean carpets thoroughly

Clean, quiet and staff friendly. Had its minor issues that any hotel s like the change of weather issue with Florida bugs. But very clean and quiet and the rooms are comfortable

Close to the cruise port.

Everything was excellent, Dove amenities in bathroom. My only complaint is, the hotel does NOT have a room safe to protect your valuables.

Very comfortable and clean.

Need a car to drive the area around to explore

I was very impressed with costumer services at the hotel, staff was very friendly and helpful, I would stay there again and I would recommend my friends and family to stay there if they ever visit Fort Laudable.

Great shuttle service to the airport at 5:00 am.

nice place. found a cockroach in my room

On the other hand, the transportation to the airport is excellent.

Had to check out early due to bugs roaches in room where the ptoperty refused to give us snother room

Play needs to be updated. TVs don’t work in the room.

It was an easy check in and they allowed parking at a reasonable price. The shuttle to the airport was why I stayed and a big plus.

Hotel met our needs for one night before taking cruise. Arrived after 6 for check in and left 830 am next day. Note in room said maid service once a week. Would not stay more than one night. But for one night it was clean, close to airport and cruise terminal. Price was reasonable but charged for parking despite website saying free parking

I liked that the staff were professional, kind and helpful. The property was clean and well maintained.

Room had an odor. Not sure if it was the cleaning products of the AC. Got hit with a parking charge at checkout that wasn’t listed on the online price when booked thru Hotels.com. Pretty devious

Everything was reall nice and easy to get to all that I need.

Nice place to stay. Close to the Fort Lauderdale cruise port.

Really comfortable beds, nice large room, and convenient location.

Excellent hotel

Room had a full kitchen which was awesome, very clean, and nice staff

Room smelled awful. Could not chg room bcs hotel was full. Morning front desk staff was delightful and very very helpful.

The protest was clean and the location was convenient. The room was a good size, clean and presentable. The staff could have been more friendly and nicer. The when site stated that breakfast was available on site but it was not also there was no mention of a 100$ security deposit. Please be transparent with information. On average , I would rate my stay at 8 out of 10.

We would definitely go back. The shuttle was great too. The facility itself was super!

Very close to airport, hotel does not offer meals, local stores across the street, stuffymoldy smell, carpet not clean, wasnt able to open window for relief, hotel is decent for a night or two, felt safe but room condition needed a little more work

Great

There was An awful smell or odor to room. Appeared very clean and accommodating. All was excellent except smell.

No place to eat. Nearest restaurant is about 10- 15 minutes walk. Room is too noisy. You can hear the noise from the next room.

only bad part was waiting over an hour for the shuttle from airport and no breakfast

Beautiful place

Althought the service and room were adequate, there is a great deal of room for improvement. The sister hotel, Holdiday Express, is across the parking lot and provides a full breakfast and a pool for the same price as Candlewood. Strange and disappointing. The carpet was dirty and the floors sticky.

I didn’t know the hotel offered Transportation to the airport until the front desk told me. I was very happy to hear they had the service available.

It was very mice

The room was just the right size and the bed was very comfortable.

Greatly appreciated the assistance of the desk help with several large packages that I had shipped to meet me at the hotel as well as sending them back out at the end of my stay. Mateo and Kiefer were extremely helpful.

Property felt old and broken down. Coffee maker in the room did not work; when i asked for new one they told me there was no one to bring me one that i had to come down and get coffee in the lobby. Hot water in shower was at best not cold. When i asked to fix they told me they would but never came. All in all i give this property a 2. Of course for the price i didnt expect a 5-star hotel but the basics when traveling for business would be nice. Will not return.

Mediocre property, but it was ok for one night.

good... The A/C was too loud

Upon checking in, I went to my room. It smelled so bad that I immediately went back to the front desk and told them it smells horrendous. They assigned another room on the first floor. That room was slightly better however it was still bad. The shower had rust around the knob. In addition there is no daily housekeeping. I didn’t know that when booking. This was a Candlewood suites hotel. It obviously operates as some kind of extended stay place. Overall this place is really bad.

Whole placed smelled like a foot, coffee was very disappointing as were food options. Gym was great though.

Did not like having no pool

We were in a smaller suite 205 and loved it. Perfect stay for one night or more waiting for cruise. Check the walking distance Old Heidleburg Restaurant.

Nothing, ants in bathroom and whole room smelled like dirty ass.

Very nice clean environment. Wish they had king size beds.

i was told sorry!

There was blood on the bed when I checked in. I had the flu so I didn’t go down to change the room but pulled off the bloody sheets and mattress cover.

When we arrived the room I booked was unavailable, we were placed in a room that did not meet our sleeping arrangement and one person from our party had to sleep on the couch. The room was extremely muggy and humid. It took almost and hour to cool down. When we showered the water drained VERY SLOWLY, so by the end of the shower we were standing in dirty water. The weight room was decent, although hot. The did offer free laundry which was nice .

Rooms Dove products

We had 2 rooms. Wish we had only 1 issue to raise but it is multiple. Both rooms had very intolerable smells. 1 room had a metal clanking noise all night. The hardwood floors would become dangerously slippery because the adjacent carpet was wet (yuck). More issues and pictures available