Best Western Fort Lauderdale Airport/Cruise Port

Very good overall stay, will come again !!

It’s cheap and decently clean. Airport shuttle only took about 15 min even though the front desk said 45. She did not understand English on the phone very well though and got frustrated and hung up on my husband. Bed was comfy, breakfast looked like mostly white bread and yogurt so we skipped it. Close to airport and port.

It was very close to the airport

Property was clean. Pool was clean. Walking distance to a couple restaurants/bar.

ABYSMAL. What a nightmare of an experience. The staff was rude and clueless and unhelpful. Also, the rooms were smelly, unclean and had bugs! If I could rate this negatively I would.

Was not bad at all Wouldn’t change a thing great stay

Our stay was pleasant with the exception of a pile of luggage, pizza boxes, and garbage piled at the end of the hall on the second floor. The room was fresh, well maintained, and quiet. The check-in staff was excellent, and shuttle driver professional.

I would choose Best Western again,the rooms were clean and comfortable,the staff was helpful breakfast was great

Big room, Comfortable, clean and Close to Cruise Port . I think the breakfast could be better. Wasn't bad.

It's in an excellent location. Staff was friendly.

Muy bueno 100%recomendado

Nice and pleasant atmosphere

Excelente Hotel y servicio

Nice rooms, easy check in process. Very close to the port.

Front desk staff was extremely personable and provided helpful information after we shared our itinerary. Super sweet.

Nice hotel, only downfall was you heard all the noise in the hall.

There is one minor detail i dont like is all led lights in the room except restroom is bright white color, like a florescent office light, it should be yellow color led, which can look more natural light, this is a very very low cost item , hope they can improve this in future.

Price not bad, you have everything at your fingertips, food, stores and I95. Hotel was excellent with breakfast and 24hrs, tea and coffee

Everything was good but the bed was very hard it was like sleeping on a sheet of wood. Everything else was good and restraints close and shopping

Location Nothing comes to mind.

Exceptional

Would stay again!

Everything met our expectations

Superb

Very good

Good breakfast selection, limited seating though.

Good breakfast selection, limited seating though.

Showers were cold

Very good

The staff was great! Room was clean and breakfast was great!

Good location Dated but clean Good staff

Pro It is right next door to McDonald's. Con the room had a smell.

Room was clean, nice bathroom. Breakfast was delicious. Staff let me know the rate I had paid was high and contacted management and I got a partial refund. Very close to cruise port!

Very nice for the price, clean room, very nice staff, free shuttle pickup from the airport, BUT they wanted to charge 70$ to go to the Cruise-port, Lyft only charged 12.00$

Very close to the Airport at a fair price. The complimentary breakfast was a pleasant surprise. Very convenient for a short stay.

Clean room, breakfast could be a little bit more various

Good

The room and the bathroom were very clean, morning staff were very friendly, and breakfast was good. We just weren’t aware of parking fees, and that’s the reason we gave 4 stars.

It ok for short term stay breakfast was ok on time only problem I have I was close to the maintains room so one night it was noisy it woke me up air conditioning was good pool was good my son enjoyed it

Dirty and old, had hair balls and pieces of paper on the floor when we first got there.

This hotel was very good!

Pleasant stay all around.

El personal fue muy amable en nuestra estadia. La habitacion limpia y todo en su lugar.

Close to the airport. Nice staff.

hot....or even slightly warm water to take a shower. We were told ir could not be taken care of until after 9:00.

Clean room. Nothing to complain about.

Then it had a shuttle taken me from the airport to the hotel Let the shuttle didn’t start early enough when I had to leave the hotel to go back to the airport. Did not allow me enough time to get through.

Then it had a shuttle taken me from the airport to the hotel Let the shuttle didn’t start early enough when I had to leave the hotel to go back to the airport. Did not allow me enough time to get through.

Only stayed for one-night, just to sleep. Breakfast was ok, as you would expect for a Best Western. No free parking - it’s $7 USD a night.

Nice clean room and comfortable bed to sleep in. Only downside is that it is noisy in the hallways you hear all the noise, thin walls.

Good location...friendly staff

Great

Worst hotel experience we have ever had! Beds were very uncomfortable, not enough outlets and the main thing was no hot water! We had to take cold showers while we were there. When we told them about the cold showers we found out the whole building had been like that for a while and nobody ever mentioned that when we booked it.

Booking was easy. Upon checking in, we immediately went to shower. The water was warm enough for an infant. Contact front desk and he act liked he didn’t want to help. He finally moved us to another room, same issue no hot water.

It was a great experience. Swift check in and friendly staff. Really enjoyed the stay.

I absolutely enjoyed my stay here while visiting! Got a chance to see my family I haven’t seen in years briefly. I do blacks and smoke weed medical that’s why I spent most of my trip outside. Whenever I felt the urge outside I would go not to mention this big old smoke detector right in front of my bed. Also needing my money back was essential. Usually weed smells it lingers. My question is so because I left a lingering smell behind when I left I was smoking in you guys property. Just a tad bit confused why you would keep my deposit. Anyways cool. Thanks for the 1 night I thought you’d be my go to when I checked in next eeek but no thanks! May your day be filled with continuous joy!

We stayed for 1 night was heading to the Miami Cruise Port. I like the location was next to a strip mall and was able to pick up a few things last minute. The breakfast was good. The commute was very easy. I would stay there again

Great

Very clean and comfortable

Convenience near the airport and car rental

A good property close to airport . Staff was accommodating . Properly clean , well lit . Charged $7.49 for parking which is just a slight to your pocket as there is no need to nickel and dime you .

A guest that told them about it the night before was given $50 off their bill. When I asked about that, I was told “no” and they couldn’t give everyone money off. We have stayed here several times before cruises, but this experience will force me to find somewhere else to stay.

Good Breakfast, Good AC. Great location for Cruise Port or Airport. Completely refinished. Many restaurants, gasoline and liquor stores nearby

The breakfast was better than I expected and included hot items like eggs and sausages. The hotel is also conveniently located right beside a mall, which made it easy to grab food or other items we needed during the trip. Bad: Unfortunately, the airport shuttle was out of service during my stay, and the hotel did not offer any alternative transportation support. I specifically booked this hotel because of the airport shuttle service, so having to arrange and pay for an Uber myself was pretty disappointing. The facility itself also feels quite old, and the breakfast area gets extremely crowded in the morning. It was difficult to even find a place to sit.

Excellent hotel nice room and excellent price

My only complaint was that the room smelled musty like the filter on the AC needed replacing/cleaning.

Nice stay. Good breakfast and shuttle service

The property was clean and close to the airport. It had everything needed for a quick trip to the airport The shuttle service had to be requested. We had a 0600 shuttle pick up and the front desk receptionist didn’t call and make the appointment even after I made sure and requested it twice. He was not the person to man the front desk. In the morning we were waiting and I ask the morning receptionist if it was coming and he said it wasn’t requested. Luckily he called and the shuttle made its way back to pick us up.

The property was clean and close to the airport. It had everything needed for a quick trip to the airport The shuttle service had to be requested. We had a 0600 shuttle pick up and the front desk receptionist didn’t call and make the appointment even after I made sure and requested it twice. He was not the person to man the front desk. In the morning we were waiting and I ask the morning receptionist if it was coming and he said it wasn’t requested. Luckily he called and the shuttle made its way back to pick us up.

Room was great!

The extra cost for things is what irked us most. $70/day for parking. They offer a ride to the Cruise port, but it was $20/person. We asked if they recommended someone else, they suggest a taxi for $15/person. We ended up taking an UberXL for just $16 for everyone.

We stayed one night before leaving on a cruise. The property was clean and staff was friendly and helpful. The breakfast area was very crowded so we ended up walking to the McDonald's across the parking lot to eat. For a quick stay, it was everything we needed.

Very friendly staff! Great breakfast! Comfy beds!

This hotel exceeded our expectations. Very nicely done, very clean. The breakfast was better than we anticipated.

Not bad for one night. Room smelled odd.

The breakfast look fresh. The a/c was ok

Great place to stop at if you are in town for the cruise port.

Yes

Yes. Meet the expectation

Exceptional

The AC did not keep the room cool. On the website it said the parking is free apparently they just changed it and we were charged for parking.

The room was clean Way too noisy.....couldn't sleep

The room was clean Way too noisy.....couldn't sleep

Best customer service desk hands down

Clean and secure

Hotel offers free shuttle from FLL but leaves travelers in the dark as to how to find and get on their shuttle. We eventually got on a shuttle for another property which is close to them. After being dropped off at Best Western, we saw Best Western's own shuttle parked at the hotel. Only later did we find that several hotels that are in close proximity share a shuttle. How are we to know that the Holiday Inn Ex/Candlewood's shuttle would pick up Best Western's customers?

Above &all

The room was very clean and spacious..also smells nice

Clean room. Bed was comfortable. Shower was great. Breakfast was great.

Clean comfortable room and a nice stay while on business trip in the Fort Lauderdale area. Definitely will return again

Staff was present n great..breakfast nice and hot Wish there was a baggage scale and a washer dryer room. Great location to shopping and food

Room was good, breakfast was really good, but also really crowded.

Clean place. Nice area close to shops and restaurants

Close to the cruise port everglades

Me & my daughters loved it. Our room was cleaned & spacious the bed was so comfortable & the hotel is closed to most places.We'll be back soon.

Superb

The breakfast was good, the room was clean, the air conditioning worked,

It was an ok hotel

The bathroom shower is pretty, but the floor doesn't slope enough to contain the water. So I had to put towels on the floor.

Staff was helpful

Several places close by to eat without having car. Key machine was broken. A staff member had to let everyone in their room. More of a hassle for the staff then us.

Several places close by to eat without having car. Key machine was broken. A staff member had to let everyone in their room. More of a hassle for the staff then us.

Air conditioning was loud

Great overnight stay, with shuttle to the airport. McDonalds next door!

Never got hot water in the bathroom

Shuttle was great Sunday morning. Our driver kept us on time. A lot of slamming doors early in the morning.

I wanted to share that we arrived before the check-in time, and Marc, the receptionist, was exceptional in assisting us and letting us check in early. We really appreciated it and will definitely go back.

just went so smoothly!

Clean hotel with great quick breakfast as we will picking up friend at the airport. It was also located right next to a shopping center for dinner the night before that had good food that wasnt fast food. ALSO, the telivision was easy to use and had a variety of movies and easy to use. We needed a quiet night before heading to the keys.

I did not have breakfast as the small area was packed and could not get place to sit. Upon check in I asked if my room was ready and was told if I wanted to check in early I would have to pay an additional $15 and put on a list, I thought this to be rather odd as in my many years of traveling have never encountered this…I declined give them any more money as I had already payed $300 for the room.

Well run Hotel. Clean, plenty of space It was a good deal.

Yes!

Comfortable room. Continental breakfast was great! Hot coffee throughout the day. Staff was helpful and friendly.

Had to wait over 1 hour for shuttle which was ridiculous considering how close the airport is. The hotel shuttle was parked beside hotel, not being used. A shuttle from another hotel took us to hotel. If you want a hotel with airport shuttle, pick another hotel.

I had rented for four, but our friends were coming in first. Their "policy" was to not let anyone into the room until the person whose name was on the receipt arrived. Fortunately, the front desk suggested I chat with Epedia. I did and was able to get the name chaged, so they could get in the room promptly.

THE HOTEL WAS CLEAN. THEY TOLD ME THAT THE SHUTTLE TO THE AIRPORT OPERATED FROM 5AM AND IT WAS NOT SO. I HAD TO GET AN UBER SO I COULD CATCH MY FLIGHT

Staff friendly Being by the pool everyone slams the back door all night long staff and people going in and out the door we got a horrible sleep

yes

Good price with easy transport to the cruise port

Great breakfast and easy transport to the airport

My only complaint is the shuttle from the airport was not reliable. We waited two hours and ended up taking an uber. But the hotel itself was great.

This hotel was very clean! Parking was great on the property. Breakfast was a little crowded as the room was small. Front desk staff was very friendly and helpful! I would stay again

Location was good, but... it was cold & the system wouldn't warm up. I inquired in the morning and was told they don't have heat! Then she said, " it doesn't get cold here." Sometimes it gets very cold in Florida. We had to turn the system off & bundle up to get it tolorable.

Our stay was great. Location is good. Would stay there again

We needed a room for a night before our cruise. BW Fort Lauderdale Airport Cruise Port was a great option. It was clean, the breakfast was good and the staff was very friendly and helpful. Certain parts could do with a bit of updating, but overall, the BW was fine. I would stay there again if I needed a room for a night before a cruise.

We needed a room for a night before our cruise. BW Fort Lauderdale Airport Cruise Port was a great option. It was clean, the breakfast was good and the staff was very friendly and helpful. Certain parts could do with a bit of updating, but overall, the BW was fine. I would stay there again if I needed a room for a night before a cruise.

Location Breakfast was scant and the disposition is uncomfortable to serve oneself.

Location Breakfast was scant and the disposition is uncomfortable to serve oneself.

Airport shuttle is easy and room is remodeled and clean.

Breakfast was what one would expect at this type of hotel. Good selection and nice way to start your day. Airport shuttle was convenient and easy to use. Only complaint was where our room was located, we heard constant doors slamming all day long both days we were there.

Location and confort

Location and confort

Close to shopping restaurants airport and cruise terminal free shuttle pool clean rooms free breakfast

We missed breakfast, didn’t get up early enough.

Room was near lobby and very noisy in the morning. Their key machine was broken so had to be "let in" to our room each time by staff. We arrived late at night so did not see or use the pool. Breakfast was adequate, nothing special. It is right next to a McDonald's, which was nice. Except for the key issue it was a satisfactory place to stay before our cruise.

Yes very comfortable

The room was clean and staff was great, but the airport shuttle doesn’t start til 6 am. If you have an early flight, then you will need to order a ride.

Great stay ! Recommend, we would book again

Superb

Superb

Clean, comfortable and reasonable price

It was clean. It was close to the airport. The breakfast was warm and had great selection. Didn’t have any complaints

It was clean. It was close to the airport. The breakfast was warm and had great selection. Didn’t have any complaints

Very limited breakfast menu

Breakfast menu is good but I personally feel the timing should be till 10 am.

We had a wonderful one-night stay! The shuttle service was prompt and on time, which made our transit completely stress-free. The entire check-out process was smooth and efficient. Everything about the experience was great—highly recommend for a reliable and comfortable stay!

Shuttle was delayed - did not have a change to eat breakfast

Bad

Breakfast was way better than I thought, Staff was really helpful, McDonald’s is right in front of the hotel literall, overall not bad at all and convenient closet to cruises port and airport.

Yes

Great place to stay close the airport

Superb

Breakfast food is good. They have hot food and coffee.

Marc very helpful and cordial with arranging transportation to cruise terminal.. Darwin very friendly and accommodating on our check-in. Overall it was a good experience,given how exhausted we were when we arrived. Downside the air conditioning unit very noisy but kept room cool.

Breakfast was very disappointing. Food was not very good and definitely not up to the normal Best Western standards.

Check in was easy and very helpful. Room clean and comfortable and breakfast including the coffee was very good.

Breakfast was OK. Several broken chairs by the pool. Not the staff's fault, but the key card system was broken for 2 days, making getting into the rooms a real pain.

The front office staff was less than warm and responded to inquiries as if they were annoyed. The bed was less than comfortable and the carpets in the hallway have a stale smell.

everything was great. The breakfast was fantastic a very good selection of hot and cold food.

Staff was rude place was dirty

Staff had a horrible attitude. Wouldn’t work with my manager to handle the checking in process. Basically threw him off the premises. Our company will not be using this chain of hotels in the future for our travel plans.

We have stayed here before many times and never had a problem before,. we will be looking else where next time.We were not the only ones that experienced this problem at your hotel

No key cards were available. Staff had to unlock our doors any time we left. Staff was commendable considering the problem. Breakfast was decent but space was too small. It was nice having McDonalds next to the property

Close to airport, clean, comfortable beds, & good breakfast.

One night stop before cruise, adequate.

Dirty

They also charged if you want early check in even though it is not stated, they due state if you are late to check out though. Rooms smell very musty and like mold even though they are clean. The bed on our second stay would make noises like it was going to break every time we moved. Some of the staff were nice and some very rude or hard to understand.I would not stay there.

Very clean shuttle bus for hotel does not take you to the cruise port they use a third party that you’ll have to pay separately.

2) doors slamming all night and no one asking them to stop. I shouldn’t have to have a confrontation 3) the keyboard on the computer had a @ sign missing. How lazy not to replace it. 4) staff were arguing. The manager was being put down by the employee.

Excellent location

The hotel was clean and convenient for our early flight, but our stay was significantly disrupted by loud noise from the room next door in the middle of the night. It seemed to come from an adjoining door, and we were unable to sleep because of it. I understand this may not always be within the hotel’s control, but it did affect our experience.

Airport shuttle was not good at all.

Loud in the mornings with everyone slamming doors.

Location. Seemed safe and convenient for the cruise port. It would have been nice to have a little something for breakfast, even if it was a donut or pastry.

Location There was a cockroach crawling on the drink machine in the breakfast area. When we alerted the staff they didn't seem to care and asked "only one?" The shuttle experience was very confusing. It was not labeled at the pick up zone at the airport. I emailed the facility as there is zero information about the how the shuttle systen works on the website and I did not hear any answer back. Calling was useless as an AI answers the phone with zero information.

It would have been nice to have a little something for breakfast, even if it was a donut or pastry.

Good for a short stay

The person at the front desk marked us down for the airport shuttle at 6am and the next morning there was no record of us requesting the shuttle.

Good size breakfast available. Airport shuttle was great and close to airport

The stay was everything my daughter and I needed it to be! We LOVED the pool, and the woman at the front desk was very kind and patient. The room was very spacious -- yet cozy. Also, the hotel is very nicely located near several stores and eateries, which was nice because we did not have reliable transportation at the time.

Great stay very clean and friendly staff

Yes

We had unexpected travel delays so didn't check in till 4:00am and had a cruise port shuttle booked for the morning so our time was limited. Check in was good and quick and room was clean.

Superb

Was able to do an early check for a small fee which was very nice. Staff is ok. Breakfast was decent. Not a lot of counter space for breakfast and gets crowded. Pool was nice. Ended up cleaning the pool a few times due to leaves but overall it was fun to chill and relax by the pool. Elevator is a bit slow for a building of 2 stories only. Room were nice and roomy!

It was okay. Congestion

Breakfast was basic but suitable. Staff coukd have been friedlier. Room was very good

Used property for shuttle service

Marc excellent service

I appreciated the advice from the front desk clerk on where to eat and also her thoughts on when to arrive for my flight at FLL.

Hotel was clean and conveniently located to cruise port. Nice breakfast with waffles, sausage, eggs.

Location was not in the best area little rough they put in a room connected to to family next to me that had a crazy kid bouncing off the walls late at night probably not a good idea to put a single person next to a family

It is close to the airport and cruise terminal. The breakfast was pretty good. The room was clean and comfortable. You can easily arrange for a transfer to the cruise terminal through a third party agency, even if you arrive late at night. Not much disappointed us. We were only there for a short time. Although if I wanted to use the pool, I would have been disappointed as it had a lot of leaves in it and really needed a good clean.

It is close to the airport and cruise terminal. The breakfast was pretty good. The room was clean and comfortable. You can easily arrange for a transfer to the cruise terminal through a third party agency, even if you arrive late at night. Not much disappointed us. We were only there for a short time. Although if I wanted to use the pool, I would have been disappointed as it had a lot of leaves in it and really needed a good clean.

The airport shuttle worked smoothly. Breakfast was good. Large rooms.

Staff was friendly & nice. Hot Breakfast available early good waffles.

Close to cruise port. Airport to hotel shuttle. Shuttle took a long time to come (60 min?) and was not clearly marked as belonging to the hotel.

Close to cruise port. Airport to hotel shuttle. Shuttle took a long time to come (60 min?) and was not clearly marked as belonging to the hotel.

Great customer service. No bad experiences to report.

Great customer service. No bad experiences to report.

I appreciate the fact that the night staff managed to sort one room for us. I was very angry and disappointed in the fact that our two rooms were cancelled ? This was due to a short security check from my bank. I had sent a message to inform you of this as soon as I had authorized the transaction, so why you could not have taken payment is a concern? There were plenty of funds in my account and it was a debit card. We had traveled from the UK and then a taxi to your hotel only to be told that our rooms had been cancelled? NO NOTIFICATIONS WERE GIVEN OF THIS OR THAT PAYMENT HAD NOT BEEN RECEIVED? After traveling from early morning in the UK, airport administration, the 10 hour flight and taxi to your hotel, you can understand our surprise and extreme disbelief that our rooms had been cancelled? We were stuck (4 people,2 disabled that had the accessible room booked) this was around 11.30pm. for over an hour or more we desperately searched for alternative accommodations only to find that all were sold out, or no late check in. We had booked the two rooms for our overnight stay as we had our cruise sailing from Fort Lauderdale the next day. Me and my family were so lucky in the fact that we managed to stay in a room ( no accessibility) for the remaining morning, as it was now 1.30 am the next day 17th March. We had one bed, an armchair and a single rollaway bed for the 4 of us to at least get some rest before breakfast at 8.30 am. All in all I am stating that the payment system caused all our troubles. So maybe a change should be in place so this doesn't happen to another in the future? If we still used cash then this would never have happened, it's our digital world of today that allows quicker alterations to rebook without proper consideration. Mr David Laney.

Easy to find The lady in the front desk in afternoon shift, she was very rude.

Location was decent. We specifically booked this hotel due to it having a shuttle and us traveling with two young kids. We called the shuttle to pick us up and was told due to traffic it would be an hour before they arrived. We then started noticing that other hotels were on their 4 or 5th pickup and our stop was not there. After two hours with two cranky young kids, we opted to order an uber which stone within 10 minutes. When we arrived at the hotel, there sat the shuttle which hadn’t even moved. I expressed my disappointment at check in and was told “oh it’s been busy, how would you like to pay”. No apology, nothing.

Airport shuttle a little challenging to find at first.

Everything good but no coffee at check out

Staff were nice breakfast was good

convinienrly located

Very clean space, copious breakfast and friendly staff… convenient hotel pre-cruise

Room doors need soft closures - slamming from other rooms started way too early! Easy fix for a better experience.

Had one day stay. Clean room,pleasant staff and free shuttle to cruise port.

Everything was top notch & the staff was pleasant & personable.

Clean room

Location was great for one night pre-cruise stay. Walk to restaurants and shopping. Close to port. The price is ridiculous for this level of hotel but all the FLL hotels are ridiculously overpriced because they know the cruisers are in town.

Room clean staff nice breakfast good

We didn't stay

Breakfast very good. Room was fine

O hotel é muito próximo do aeroporto de Fort Lauderdale, as acomodações são satisfatórias para quer for passar uma noite ou algumas horas na cidade. Mas fizeram uma cobrança de 50 dólares e não explicaram o motivo.

Location No pickup from the airport

Everything was excellent except for a little noisy in the hall ways

Room and staff were good. Shuttle service sucked

The front desk staff were very friendly and check in was a breeze! The room was clean and comfortable. The bathroom was spotless!

Floors dirty, could use a wet mop!

Clean room, customer service was excellent.

The room was clean and staff were friendly. Overall, the accommodations are a bit outdated. Every time the A/C kicked on it made a loud rattling noise.

Location Breakfast is at 6:30 am, we had to leave at 6. Asked for drink and snack, there is no offer. Also, when checking in, the front desk guy seemed to be in rush and not pleasant mode. Not much information given clearly. Had to come back and talked to the lady in the evening

Room was clean. Breakfast area was small, but food options were good. Internet was slow - not high speed.

Staff The breakfast area is a mess

Room was clean. Bed was a little lumpy. Staff were professional at check in.

The staff is very pleasant and helpful. Our room was clean. Would stay again.

Yes always stay there for cruise ship terminal, conveniently located.

There was no in room dafe which is our fault as we should have paid better attention. The front desk thought there were safes but no.So rather than have to hide our valuables we chose not to have service. A lady who was not a guest got inside the hotel and stole food from the breakfast and towels off the cart and we discovered she has a key to the maintenence room from one of the hotel staff as we saw her swipe a key when we were sitting by the pool. I mentioned it to the fro t desk and he said no big deal.

Great hotel and location. Close to alot of attractions.

Maintenance seemed to be lacking. The toilet seat was broken and the elevator was not working. The shuttle service to the cruise ship was difficult to arrange. We moved to the Hampton Inn nearby.

The location wasn’t far from the cruise port . The eating area was only space for about 20 people if that comfortably. One bench was so low your chin could rest on the table . Staff friendly , room clean .

Very clean and comfortable!

Nice staff clean room

The lobby is very small and I paid for breakfast to be included. The front desk told me it would be open till 9:30, then we went down at 9am and nothing was there. We were not the only people wondering why breakfast was no longer being served either. Seems like they tell people until 9:30 but then its only served till 9am. So really annoyed that we had to go pay extra for breakfast for our family somewhere else before flying out. Room was also weird smelling. Only 3 towels in the room when it was for 4 people.

Variety of food within walking distance. was only there overnight - early flight

Clean rooms, friendly staff

Mattress was extremely uncomfortable

Close to port and airport Sheet was to small and would not stay on mattress.

A little warn. Some of the persons staying overnight before they went on cruises were a little noisy.

Room was clean, close to restaurants, airport and cruise port

Very clean. It’sa great location and the staff was pleasant. Will be going back there.

Neat and clean room , nice caring staff

Close to the airport and free shuttle Our room was right next to the elevator which was noisy.

Great room

The staff tried to get into my room at 1:00 in the morning with some very loud guests. The front desk had mixed up the room numbers. As a solo traveller in a room by an external door, it was very upsetting in the middle of the night to hear someone trying to break in. After that was settled, they phoned my room and again disturbed my sleep. I would never stay there again.

Staff was great

Dirty carpets. Someone vacuuming at 9pm

It is tidy.

Very clean, big and comfortable rooms, good breakfast . Free shuttle to airport

yes

Helpful staff, clean room and everything worked. Only negative that breakfast area was quite crowded.

The property was well maintained. Rooms were clean. Full breakfast was served. Close to restaurants. Free shuttle to and from Fort Lauderdale airport.

Very nice stay excellent staff and rooms

Clean room, friendly staff, newly remodeled, very close to the cruise ports.

Clean and staff very helpful and friendly

It was great

Room and bathroom super clean. Bed and pillows comfortable. Hot buffet breakfast was not so hot. Eggs were dried on the edges, saucisses were VERY greasy. Couldn't get fountain water after breakfast time as machine is closed. Must pay 4$US for bottled water. Room fridge had a buzzing sound to it and air conditioning had a rumble sound that was horrible. Also being an airport AND cruise hotel, you could get a shuttle to cruise port free of charge.

Staff was acceptable but noticed language barriers when serving customers. This is an older hotel and shows wear and tear. Alarm or beeping from another room was annoying as it was never resolved after multi night stay. Breakfast was the usual and seating is problematic due to lack of space. Overall, the stay was acceptable. Transfer to the airport was quick and van very new.

Good stay before our cruise

The room was clean and comfortable. The staff was courteous and helpful.

Room was clean and perfect for coming in for the airport. Staff was friendly and helpful.

Courteous

No crib or pack n play available for us to use.

Very clean and nice property. Awesome staff

The rooms were clean and quite. The staff was friendly and very helptul

the room was above expectation , breakfast was superb however the day staff at the desk was not very welcoming , when i asked her if there were any other terminal transport company's she was very reluctant to name any except for the most expensive one that was the only one advertised in the lobby and the rooms , i guess they get a kick back from this company

Clean room. Helpful staff. Would definitely stay again.

Places to eat near by/ staff was great.

Room just ok, staff alright

Room was clean. Staff were not friendly and we seemed to be a bother to them. Not much to do around the hotel area.

Nice

Clean room. Friendly staff.

Nice

Clean rooms. Were able to store luggage whike waiting.

Yes

What they don’t tell you about the shuttle is they make you wait hours after waiting 2 hrs we finally took a taxi just so we can get out the heat. Then they still charged us for early check in I feel like that should have been waived since we had to wait so long. One of the reasons we booked the hotel is so we can get a shuttle to the hotel and we didn’t even get it.

The room was very nice & clean. Breakfast ok.

The airport shuttle provided was confusing. We weren’t sent any pickup details, instead had to call the hotel for details. Told us to wait at pick up point F. After waiting for 45 mins (and seeing the shuttle van drive by us multiple times and several calls back to the hotel) the hotel staff told us there are two F pick up points (this makes absolutely zero sense). So that was annoying. The staff weren’t that friendly either. The cost of the hotel was $$

The front desk personal was a little rude

The bed made my back hurt really bad

Would have liked more control over AC. Breakfast facility is quite small.

The girls at reception were very accommodating. No issues whatsoever

Everything is great!

clean room.

Yes

The heater furnace does not work, the door stopper is falling apart.

Easy, clean and close to the port. The airport pick up was a huge bonus as well.

Clean, extra room, plenty of towels, no extra fees, no parking fees.

Clean rooms in a surprisingly efficient use of space for the breakfast area. I had a very pleasant day and the shuttle driver to the airport was excellent.

Staff was friendly. Room was clean.

Every thing was great at this motel. Would have liked to have a Gideon Bible in the room. But there wasn’t one.

Near by airport

Greeter was not very friendly. Checked in at 3 on Jan 5th .

Good for the price. Nice to have breakfast in the morning. I had called to inquire about transfer from the airport to the hotel, even mentioning it would be for that night. I was never told that there was a cut off for transportation, being 11 PM. When we landed and got our luggage, I called at 11:04 PM and was forced to purchase an Uber.

Not recommended. check in was a nightmare, we were stuck behind a massive party who had a problem with their reservation and while they made phone calls trying to resolve it they would not move aside. the singular clerk also made no effort to check us in while he waited. we waited for forty five minutes then checked in in sixty seconds. The walls were paper thin and we had to listen to our neighbor coughing seemingly in our ears all night. The fridge started making a racket in the middle of the night and we actually had to move the furniture to unplug it to make it stop. the toilet handle was broken. the breakfast buffet is set up in such a way as only one or two people can teach the food at a time (the food was good though). we asked a clerk for advice the next morning about if he knew a place to get cash. "No." entire answer. never staying here again!

Upon arrival I was greeted warmly and given all the information I requested.

Modern rooms, clean, quiet, great for young solo female travellers like me, decent price, friendly and helpful staff. Overall a great stay, highly recommend! Used the free shuttle to and from the airport, just had to call for pickup from the airport and book in advance to go to the airport from the hotel, the shuttle leaves every hour.

Loud noises when other rooms open and close their doors. Very annoying especially when you want to sleep.

Room was excellent but the early morning door slamming is definitely a wake-up call ... hotel is a busy place early morning

Room was good. Shuttle service to cruise port was efficient

Good location and close to cruise terminal.

So

Breakfast was pretty good. The staff was having a hard time keeping up with the turn around on things running out.

Early check in was wonderful.

Breakfast and location were ok. Fine with me

Nice bed, clean and nice staff

I didn't try the breakfast buffet. The hotel was was clean and we felt safe. My only complaints are the water in the shower was not warm or even any type of hot. I like a nice warm or hot shower to help me wind down my day. Also the air condition in the room felt like it was turned off after midnight. I am a woman over 45 yrs so I need to be very cool at night. Needless to say my 3 nights there were very unpleasant and uncomfortable because of those 2 issues. I don’t remember having those issues last year when I stayed

This was a basic property that promised shuttle from the airport but that never showed up. Staff was very helpful and friendly.

Just overnight stay for the cruise trip. No issues.

I lost my purse with 5000 dollar in the room and come back to get it they said there was nothing

Smooth and safe

Great staff. Clean room.

Reception has an attitude problem. Other than that very good

Room smelled damp. Staff was friendly. Breakfast was average.

Hotel and room were very clean. I enjoyed the breakfast.

Clean room. Clean environment. Comfortable bed. Was not too noisy. I would stay there again.

Room was clean. I like staying in that area with all the restaurants and shopping available

Staff was great. Clean room. Fast check in.

Staff was good. Bathroom was nice. My pillowcase had a stain though. So I dont know if the stain stayed there even after being washed or it wasn’t washed.

Average hotel. Location is convenient.

Perfect place to stay overnight before a cruise. Facility is clean but a bit dated. Breakfast is mediocre but there is a McD just in front and a mall next door.

Great place to stay before a cruise.

Yes all was well

Good location near the airport. Free shuttle from and to the airport. Nothing.

Very please with the staff as they were efficient and friendly.

clean room

Clean

The breakfast was really awesome. I didn't like that i had to leave lol.

Breakfast good but travel cruise port was very difficult. We experience an unreliable service from the 9:30 am. Which was referred by Best Western. Very unreliable and frustrating. Finally picked up by company at 10:30am.

Clean room , friendly staff and good breakfast . I. Wasn’t a fan of the bed but that’s just me. Good value for the money .

Staff was friendly and helpful and accommodated our needs. Guest PC was outdated, not patched, property made no effort to protect users credentials, printer only worked with manual feed, found out through trial and error. Ice machine had dark specs in ice, needs cleaning.

Parking was great, no hassle. The staff was very nice and answered any questions I was able to leave a package at the front desk for my sister to collect with no hassle on both ends. The breakfast was good for continental with a nice variety.

Breakfast was decent.

I did not have any negative issues with the property. Staff were professional.

The only concern was that the room was booked for 2 adults and 2 children and we only got 3 towels.

Staff was helpful, professional, & personable. The only problem was that the walls between rooms are very thin. We could hear every word the people next to us said.

Everything was perfect

For me, the name says it all BEST Western

Enjoyed the breakfast and the convenient of shuttle pick up. Recommendable place to stay and will book again

Very nice hotel clean staff friendly

I like the proximity to the cruise Porte

The room was clean and staff were friendly and helpful. The shuttle to get from the airport to the hotel was one of the worst. It took an hour for us to get a shuttle and had to call the hotel several times to ask where is the shuttle.

Staff wanted extra money to let me check in early.........no extra money refunded if I was to check out several hours earlier than required...

Clean rooms, good breakfast lots of options

We like this Best Western hotel. It is clean. The breakfast is good. The choices are fairly large. The eating area is not large we had to took the food to our room to eat.

The lobby is really very basic and not particularly enticing, and the breakfast was okay. But overall, because of the cleaness and the wonderful bed, a very good stay. Not much in the area, but convenient to both the airport (free shuttle!) and the cruise port. Would definitely come again.

Very good staff, nice room

I didn’t eat anything

Best western seem to have done some renovations by replacing those dingy room carpets with vinlyn floor which was very good. However the breakfast variety keaves much to be desired. I believw that the breakfast menu needs to be revamped.

Looking forward to our next stay

Yes great so far

EZ checkin, nice room, close to eating venues.

Great Location. Clean rooms. Friendly staff specially Yamileth and Darwin. We loved the breakfast.

Clean room, great breakfast - Yamileth was very polite and helpfull. Also Darwin at the check in desk. We loved the location. Close to airport and restaurants.

Great stay. Clean room, comfortable bed, friendly check in.

Entire property was very clean and well kept. The lobby was very utilitarian but, welcoming. My room was clean and well equipped and stocked with amenities.

Easy and clean.

Constant loud music played outside window but nothing was done for noise complaint

Nice, quiet hotel with convenient shuttle to and from the airport. Courteous staff and decent free breakfast to start off the day. Would recommend.

Did not charge for parking.

Front desk was very friendly and helpful. They even advised of a phone number to a wonderful transportation to the cruise.

Lady at front desk was not polite at all. She should remember shes in "customer service". The pool was very dirty and cold. The floor in the room was dirty. Our feet got very dirty from it. Thats awful. The woman handling brrakfast was not polite at all. And i watched her while we were eating. Not a place i would recommend or stay at in the future.

all good

Everything good

Clean room. Quiet Place... good service...

Clean room

The air conditioner sounded like a jet plane taking off. The slamming of the doors was constant and at all hours of the day/night. Even the cleaning crew enjoys slamming doors early in the morning. Those doors should be changed so the cannot slam that hard, most hotel doors shut slowly. If you cannot replace the doors then place signs asking people to be considerate of others and not slam their room door at 2 am!

Good

Dampy smell and the front desk person was rude during check out

Nice clean room comfy bed will stay again

The room was recently renovated, spotless and fresh-smelling; bed and pillows SUPER comfy; good spread for breakfast!

A+

Overall, the location, safety, and breakfast balanced out the elevator, soapscum and broken knob. I would recommend it because the price was in line with the quality.

The place was very nice

Marc attentive and very good at his job in ensuring every guest was attended to, and took it upon himself to arrange transportation for us to Miami cruise terminal

Room was clean and quiet. Easy check in and info relayed about shuttle to cruise boat.

Clean room , nearby amenities and good breakfast options. Only thing is a strange smell when we entered the room.

Good place for hotel day before cruisng

On the app there was one price and was charged way more. Could not understand the check in clerk very well. English wasn’t very good.

Great stay

I would like to start this message by saying that your employee Dai was excellent. She was very helpful from the moment we walked through the door. My wife made a mistake with the days and Dai pointed it out very professionally, but more importantly helped us immediately and found a solution. This was so comforting especially since it was our fault and we were very tired and just wanted to get some rest. Please ensure that she receive this message and you guys (the company) treat her right. It's hard to find good employees. That being said, the rooms was very, very nice and everything was perfect. That is also hard to find as usually we have some issue with rooms we have reserved, not at this hotel, but others. You guys have a wonderful hotel and we have nothing but good things to say about it or our stay.

Currently under going needed renovations Shuttle was great to and from airport Room was not ready at 1:00-waited in lobby to 2:30 Room and bed was good Left before breakfast

Friendly staff.

It is a decent hotel and the staff was pleasant to work with.

All good overall..just a one night stay

Room was updated and clean.

Great location for cruise travellers.

We always stay at this property when my wife and family fly into Fort Lauderdale to go on a cruise, and the shuttle bus from the hotel comes and pick us up when we call everything is close by and in walking distance. We will be back again,❤️❤️

Clean room. Front desk lady was kind & helpful. Breakfast was ok basic buffet breakfast. McDonald’s is next door.

clean room, friendly staff

Clean, good brrakfast

Cons: uncomfortable bed, loud aircindition. But will go back

Great location to cruise port and airport. Place was very clean

ROOM WAS GOOD BUT DID NOT GET SHUTEL SERVICE WATED FOR 2.30 HRS THAN THE TOLD ME IWILL GET UBER MONEY I DID NOT GET THEY SAID THE WILL CALL ME NO CALL

The room was smelling very murky. I expected a hotel room to be smelling fresh and inviting.

We arrived early and they let us leave our bags, so we could explore the city.

Yes room was spotless and I enjoyed the huge desk. All were coureous and helpful.

La persona con la que hice el check in un señor muy mal encarado y de malos tratos.. por lo demas bien, el hotel lo estan remodelando y solo algunos inconvenientes con el elevador, la habitacion muy espaciosa, solo que las limpian cada tercer dia.

Renovation looks great. New showers - excellent.

The room was ok and staff friendly and nice but for the price I paid I have had better experiences.

Hats off to Marc, Dai and Karyl . They all were very professional in handling with the customers and phone calls!! They went over and above what their job entails. They all are keepers!!!!

convenient to port

Construction and funky smelling room but was too late and too tired when I checked in to do something about it.

Breakfast was good and area was kept clean.

Overpriced. Mildew smell in room. Breakfast was crowded and little to no food available.

The hotel seemed a little dated, but the room was clean and the breakfast was ok. I chose this hotel because they had a shuttle to the cruise port. Then I found out it was $15 per person, so we ended up taking an Uber for about $17. The front desk person was unfriendly and kind of rude, not just to me but to others too. I asked if it were possible to get a quiet area, maybe a corner room. Desk person said he "couldn't predict" which rooms would be quiet. Really? Not even a room at the end of the hall, away from all foot traffic and the elevator and ice machine? He gave us a room right next to the elevator and ice machine. Nice (sarc). Heard the maids talking about us/our room request in Spanish. Guess they assumed I wouldn't understand. Won't be staying at this hotel for our next cruise out of FLL. Stay here at your own risk of disappointment.

Very clean room and breakfast area.

The room was very clean , I walked on the floor with white socks and they were still clean. were

Waited awhile for the shuttle. Breakfast was ok the room was very nice. The hotel looks like it was having work done. Overall it was nice for our obe night stay.

Great location and service

Everything

It was good

The hotel is located near restaurants and when the sun finally came out, we used the pool.

Room seemed like a hole in the wall.

Clean Room

They should say that the shuttle stops at 11 because we arrived at 11:30 and had to get a taxi. either that or they should run it until the last plane comes in at midnight because it was expensive and we did not plan on it

Hotel is good for one night prior to cruise. Hotel is being renovated. My room was updated and nice. Receptionist mentioned restaurants next to hotel. We went to a sports bar that had delicious and reasonably price selections. It was packed and they showed lots of different games.

The rooms were nicely remodeled and the staff was very helpful!

They were painting on all floors. The carpet had paint splatters and you had to be careful not to get fresh paint on yourself or luggage. When upgrades are needed the hotel should be closed while the work is being done.

Front desk staff friendly and efficient. Clean room and newly refurbished.

Breakfast was good I would like more variety and also the shuttle was so nice we was really coming in our room also the renovations that was taking place the paint was a bit much but overall the trip was great

The hotel was under renovation at the time of stay . The staff was friendly and helpful . Enjoyed my stay .

The worst hotel I’ve ever stayed at. The lobby was very dusty, stony paint smell everywhere like a construction zone. A guest woke us up at 6:00 AM, fighting with her partner in the hallway, that lasted at least an 1hr. We missed that little breakfast they serve because the front desk didn’t say it ends at 9:00😏. Bad experience

Room was good and clean

N/A

Nice staff!

A decent hotel and price is good

needs renovations

Location and airport shuttle. Comfort and cruise terminal shuttle. Bed was super comfortable.

Every perfect

No comment

It was good for what you pay, better than what I Expected for a 2 star hotel, id you are on a short trip there is a mcdonalds on the same sidewalk

AirPort shuttle

Awesome service, punctual shuttle and great breakfast!

Nice stay for your money

Great staff, great breakfast. Definitely needs some upgrades.

When i arrived at the hotel, there was renovations going on, i was not pleased at all, but as far as the room is concern it was clean for the first day.....the other days no housekeeping was done

The airport shuttle was easy, quick, and the driver was extremely pleasant and helpful. The room was ok, clean, but the common areas of the hotel were a mess. I am assuming the property is renovating, however the staff never mentioned it or had signage. I had two rooms, one with an elderly handicapped and the other with two small children. The maintenance works in the hall were loud and unprofessional. I felt the hotel over charged with the condition of the hotel. This hotel will nickel and dime you. There is a fee to check in at noon, even if your room was ready, and a fee if you need to check out at noon. The property was not nice enough or had amenities that this should be the case. The area was not very nice, the hotel had many unsavory guests staying that continued to ask for money every time the doors opened. I would never stay there again.

It is a basic hotel currently under renovation. The rooms are spacious and the parking facilities are fine. Breakfast is served at the lobby and has the basic things.

Under going renovations and would be better if was informed at checking in. Strong paint odor

Very comfy

Good

Clean room | Staff | Airport shuttle | Breakfast

To start, they offer free shuttle from the airport. The front desk was rude when i called for the shuttle. It took 45 minutes to get to the airport when it was 4 miles away and no traffic. The hotel was under heavy remodel. I had to dodge dropcloths, paint, roller trays, amd tools on my way to my room. My flight got in in the morning. They wouldn't let me check in early so I had to drop my luggage and walk around the neighborhood for 3 hours. I couldn't access the pool from inside because they were doing tilework in the hall. You had to walk outside and around the building through a shady door to get to a pool full of dead dropped leaves. I was there for 4 days, and not once did they enter my room to take out the trash, give me clean towels, or make my bed. Even after I asked for service, I never got it. They made me pay a $50 deposit per day to cover if I smoked or had pets in the room. They told me I'd get it back in 12 days. What kind of operation is this? The only nice part of this experience was the breakfast. The girl was prompt, courteous, and made sure everything was full and clean. Besides that, I'd never recommend this hotel to anyone. Star clear of this place. Terrible experience.

Awesome experience friendly staff

The guy who welcomed me for checking in, was rude and flexible, and would not allow me to take my luggage in. Plus, the pool was not very clean and there was a party where you could see people entering the gate that was not from the auto. Their music was very loud, which is very rude for a customer who pays to be there.

Nice place near the airport

Didn't use

Clean. Friendly staff. Building being remodeled so there is dust. Breakfast area small but adequate.

Clean room, friendly staff. Facilities are being renovated so there is some remodel dust. Breakfast area small but adequate.

Needed the shuttle prior to starting time so that was not helpful

Great

Nice room

He was stuck in traffic but understandable

Easy to get to. Shopping was walking distance away.

Hotel is in an area that isn’t so safe when you’re a young female alone. I had a man follow me and my friend while walking into the hotel. It’s very loud so don’t stay here if you’re a light sleeper. Just felt kinda dirty and the carpet felt wet? It’s ok if you don’t care about any of that and need a cheap place to stay. Close to the airport is the only benefit.

All around great

Loved it

Room was clean

under remodel but ok for the money

Room newly renovated since last visit

I understand they are remodeling but I think they shouldn’t use the rooms around the remodeling so guests aren’t walking in the mess.

Conciere Mark was amazing

This property was very convenient and close proximity to almost everywhere I went. The room was clean and breakfast was on point, i really liked the hotel was it was 10 minutes from the airport. I didn't know the shuttle stopped at 11PM so I was waiting to be picked up .

This hotel doesn't expect cash its a lie

Na

Clean and safe

Not far from the airport. Fast shuttle. Clean hotel, free breakfast and friendly staff.

Limited breakfast and everything else. Just mini of all . Not

breakfast is excellent walkable to stores

Clean room and great service! Mark was great!!

All good

For just a simple place for an overnighter clean and comfortable this place works just fine. Didn’t have much time to check out anything more.

Very clean and safe

It was very nice, clean and convenient for the price.

It was convenient to airport which was good. The room had a weird smell and very outdated. The $100 cash deposit was weirds and a major inconvenience.

Staff is very accommodating and nice welcoming !😀

Excellent distance to the port

My kids was upset.

Everything was perfectv

Ok

The chair arms were sticking, a/c was weak, shower water was not hot (10pm), airport bus started too late and breakfast was too late.

They are undergoing renovation and renting in between and bs is that they are posting a apology after you pay at the front desk and it becomes non refundable. Congrats you got free construction dust with the stay...

I woke up with ants all over my bed, on my clothes, in my sheets. Literally everywhere. I am very upset about this, and it is completely unacceptable. I have pictures and videos of many ants crawling everywhere and it is quite disgusting.

I cancelled my reservation, but I still got charged for staying. I would like to get my money back.

Hotel super perto do aeroporto com estacionamento grátis. Com conforto bem bom, está sendo renovado, bom custo beneficio.

Helpful when I got lost driving around town

Quiet and staff is very friendly

My only issue was the renovation going on during my stay. Other than that, it was pretty good.

Convenient and quiet

But the killer is the reception: complete failure, total disaster. No courtesy, no customer service skills whatsoever, no common sense. I arrived at the hotel early. Because of that and to display their ghettoness, wickedness and greed, she managed to keep me and my family sitting at a little table waiting for close to 5 hours instead of having a room ready for us. And to top it off, she had the nerves to ask me for $15 if I want her to get a room ready for me, while other guests kept checking in and out right in front of us.. That’s disgusting. I still feel sick in my stomach. Best Western needs to watch out.

Didn’t like that the air condition was preset to only go as low as 68

It was fine for the one night that we stayed and they had the option for airport assistance which was helpful for the timeframes that they had.