B Ocean Resort Fort Lauderdale Beach

Couldnt ask for a better hotel , and the staff was great.

One of the best local hotels on the beach

No me gustó que hay que pagar el parqueo

Ocean front was perfect. Clean beach and close to food and cruise excursion.

Perfect place to stay on vacation I enjoyed

Close to things to do, located on the beach, friendly staff, and comfortable bed. The pillows were terrible, so plan accordingly. Of course it is always possible that we had the one room, with the one set of god-awful pillows. Still, be forewarned.

Dated and needs maintenance.

Habitación muy limpia muy buen servicio de limpieza diario excelente el desayuno bufet . El personal muy amable

Some of the staff was not that friendly and some didn’t even speak or if I asked a question it was like I was bothering them

Muy Bonita la propiedad y cerca Del Mar

Always stay here when we cruise out of Fort Lauderdale. Staff soooo cooperative and helpful. Bar staff is second to none. Look forward to staying again in the future. Nothing

Exceptional

Lobby is very nice but the rooms, hallways, elevators and other amenities need maintenance and attention to details.

One room had a broken air conditioning unit that was never repaired despite several attempts by staff. The only solution provided was portable fans, which was unacceptable given the heat. We were also directed by valet staff to park our truck in a lot across the street without being informed that it was not affiliated with the hotel or that additional fees would apply. The next morning, we were charged $70 for overnight parking. Most concerning was a serious safety issue with one of our rooms. The door would not properly lock and could be pushed open from the outside. We reported the problem immediately, but it was never fixed during our stay despite assurances from management. Because we no longer felt safe, we had to rearrange sleeping accommodations for our family. At checkout, management acknowledged the issues and offered compensation, including a complimentary stay and meal vouchers. However, weeks later, despite multiple follow-ups and providing requested evidence, we have not received what was promised. The combination of unresolved maintenance problems, lack of transparency regarding parking fees, and a room that could not be secured made this a very disappointing experience. I hope the resort takes steps to improve both guest safety and customer service.

The room we were and did not have a place to put your clothes. There were no dressers. The and the pool was well maintained. The problem is the $56 a day hidden parking fee that you don’t find out until you get there or at least we didn’t and the $42 a day resort fee which we didn’t know anything about until we were checking out. Plus when we checked in, they took a $500 deposit. The air-conditioning in the room was like a refrigerator. We woke up the first morning and it was 63° in the room even though we had it set on 72.

Exceptional

What I liked about the property that it was right on the beach. Property lost its charm, the keep up was poor. Long weekend and only one elevator functioning. Carpet in room stunk humidity. Furniture in room, chipped and old. It looks like if the property going on sale. Restaurant in hotel closed early. It’s sad the place has potential.

Very poor

My overall experience was nice however I was not informed about to daily resort fee so my budget was cut a little no problem. I will say that my air conditioning in my room was poorly maintained and was way too loud at night I reported it and nothing was done. Also the carpet in my room was also not maintained well

So great! Right on the beach unlike other properties along the strip where you have to cross the street to get to the beach. Also this hotel has a bar in the lobby with mermaids swimming in a human sized tank!!! Great vibes at night!

Great location, right on the beach. Parking is across the street and is not free. Hotel does provide valet parking.

Superb

Everything was perfect They need microwaves

What the hotel actually is: dated, dirty, & disgusting. They should be ashamed they own and operate that place on the beachfront. 0/10 would not recommend . Would never go back. Ever.

I loved being able to step outside and be just moments away from the beach. The property was well maintained, the food was excellent, and the overall atmosphere was relaxing and enjoyable. It was exactly the kind of getaway I was hoping for. The only drawback during my stay was the amount of seaweed along the shoreline. However, I completely understand that this is a natural occurrence and not something the hotel has any control over. The staff clearly worked hard to keep the beach area as clean as possible despite the conditions. Other than that, my experience was exceptional. The beautiful location, outstanding service, and comfortable accommodations made this a trip to remember. I would definitely stay here again and highly recommend it to anyone looking for a beachfront escape.

A great property to stay on

Loved that it was on the beach with resort chairs. Loved there were two pools. The main pool was hard to get a lounge chair, wish they had more. The staff was amazing & helpful. At no fault of B Ocean Resort, the city was preparing the Beach for a concert. They started before 8am making all kinds of noise with machinery. We couldn’t get hot water in shower until maintenance was called.

It was nice. Staff was nice. It was a security person out named Brian and Luis. They were amazing assisted with an issue that I had. Location and views

Good

The room could have been cleaner The location and staff was great

I loved the location, beautiful spot on the water. Perfect location on the main street not to crowded. I was happy there was a little convenient store as I forgot some stuff lol We tried the buffet for breakfast, it was nothing more than a Continental breakfast with a hefty price. Also mattress where awful.

Our room had amazing view to both the beach and marina. Our room was clean and smelled good. The marina building was amazing!

The staff from check-in to three in house restaurant (especially John) was outstanding! They were friendly and helpful! Also Kendra who worked at the pool restaurant was Amazing! Great job all around Ocean B! We will be back!

I t was great everything clean pool good easy beach acess staff was great

When we arrived we got a room “poolside” # 1409 I think. The room was FILTHY dirty, smelled like mold and mildew, hairs all over the bathroom and over an inch of grime on the AC unit that barely worked, stains on the carpets and more. When I complained the night audit gentleman said “yah we get that complaint a lot” We got another room on the 9th floor of a different building. It was cleaner but still very dissatisfying. We got a $100.00 “hotel” credit and still had to pay full price for the first night even though we arrived after midnight and could not stay in that filthy room. Stay at the Omni at least it’s new and clean. I do NOT recommend this property.

Friendly staff and super clean

Superb

Good Service

Overall good experience. They have a massive beach and two pools. An affordable place on the beach. Food onsite is slightly above average. Staff was friendly. At night I recommend walking 5 minutes to Marina Village for outdoor food and beverage.

It was very clean and peaceful

Para lo grande q es el hotel la piscina es un mini hueco, ni espacio ni camas ni sillas para sentarse y mucho menos tohallas; en la playa me quisieron cobrar las camas, las tohallas y la sombrilla por media hora porque yo llegué a las 4:30pm y a las 5:00 pm ellos finalizaban todos los servicios. Llegué hacer el checking 6:30 pm sun la habitación no estaba lista me cobraron infinidades d cargos por la habitación y el hasta el depósito lo cobraron doblemente la señora dayana q estaba en ese momento en la recepción, t cobran diario 57 dólares d parking más 45 d fee (diarios) por habitación mas nose cuantas cosas más, habitaciones q los baños estaban llenos d moho y mugre. En fin es un desastre total aquello y t cobran hasta la risa después d pagar tu reservación

Loved it as always great stay

The beach view was a very nice view. The hotel had a lot of amenities but everything did have an extra cost. The hotel front desk staff were welcoming. Shambria is very pleasant.

Staff was understanding that their property is not acceptable for most guests. The sheets were stained, the carpet had piles of dirt caked into it, the “ocean view” was really a view of the top of a building, the pool was cloudy and green, the list goes on.

Diana at the front desk is the only bright spot who can be mentioned from this terrible facility. Hotels.com had a room listed as one king bed plus 2 double beds. The hotel does not have a room with 3 beds. So we were given a room with 2 double beds only. Diana was wonderful in helping us out. But I can’t say anything else good about this bad hotel. The only coffee in the hotel is at a very, very bad (and excruciatingly slow and expensive) “Starbucks” that is only opened at breakfast. After that you can’t get coffee until the next day. Our hotel room was not cleaned and, evidently, the person who was supposed to clean our room had no idea how to make up the bed. Make sure you have plenty of small bills in your wallet because there is no way to get change for even a 20 dollar bill in the entire hotel because the front desk doesn’t have any cash and the valet stand is the only cash option. But they didn’t have any cash either. So you’re out of luck. If dinner is what you want then there is only One kitchen at the hotel. So you can watch your food being carted across the hotel lobby. However, the food isn’t covered. I guess Covid information hasn’t yet reached this “establishment”. Please don’t waste your money staying at this hotel. This is the worst hotel (?) we’ve stayed at in many, many years. There are other hotels in the area that are cleaner, nicer and worth your money.

Ok I came to the hotel for my birthday and I had a blast the staff was super nice and it helped that one of the managers had the same birthday as me Gemini season. They are very welcoming and accommodating

The staff was amazing. Miss Marie was great. The gentleman at the front desk, who was very enthusiastic was fantastic He was happy every day. He was very friendly. Miss Marie was very accommodating and the young lady. Also, who gave us strength certificates was fantastic. those three people off the top plus the Manager D. kudos to them. I hope they remember me when I come back.

On ocean Sat back away from ocean behind another hotel….need updates ,paint

Nothing. The Room was so dirty and gross we didn’t stay The hotel was disgusting. Blood stained sheets, dirty carpet, smell of mold and mildew bathroom was unusable. It was so gross.

Superb

We were then told we had to move rooms at 1:15am, walk to a different wing of the hotel, across the marina and lobby, more than a 5 min walk away, and the replacement room was a partial intercoastal and partial ocean-view room, but a much farther walk to the actual beach than our previous room. After moving all of our belongings again, the air conditioning unit in that room was also making loud noises continuously, forcing us to move a SECOND time in the middle of the night to a different room down the hall. At that point, our entire evening and rest were completely ruined. We spent the night dealing with maintenance issues and room changes instead of enjoying the accommodations and experience we specifically paid for to celebrate a momentous occasion in our marriage. I understand that issues can happen, but this was far beyond a minor inconvenience. After speaking with a manager-in-training downstairs at the front desk, he waived the $50 resort fee and told us he would email or call us back for further compensation and never did. What started off as a lovely, last minute getaway for our anniversary, turned into a highly disappointing stay.

Ryan at the front desk was rude. Ms Marie was so very helpful and kind. Mark was also fantastic. They made up for the rude man when we first got there.

Exceptional

EXCELLENT Location We were upgraded and the room was phenomenal! the staff was exceptionally friendly and really made our stay enjoyable. Love that they have a coffee bar in the lobby.

The parking fee is to expensive. I tink they can lower it a bit.

Everything was exceptionally great The parking fee is to expensive. I tink they can lower it a bit.

The front desk staff was rude at check in and not very helpful. There was only one elevator worker and it was used by staff and guest. My first night was a sleepless night with all the fighting and arguing and loud music playing all night to early morning. I complain about this and wanted to cancel the remaining of my stay but was told I had to go through booking.com since I booked it through them. I can go on and on with the poor service here. There was dog poop right outside their dining area and people were having breakfast.

The front desk staff was rude at check in and not very helpful. There was only one elevator worker and it was used by staff and guest. My first night was a sleepless night with all the fighting and arguing and loud music playing all night to early morning. I complain about this and wanted to cancel the remaining of my stay but was told I had to go through booking.com since I booked it through them. I can go on and on with the poor service here. There was dog poop right outside their dining area and people were having breakfast.

EXCELLENT Location We were upgraded and the room was phenomenal! the staff was exceptionally friendly and really made our stay enjoyable. Love that they have a coffee bar in the lobby.

I love staying at B Ovean Resort. This was my 2nd time staying there. The rooms are spacious and clean, the staff is amazing and very pleasant and accommodating. I can’t wait to go back

The view.. was good

There was no electricity in my room also for 2 days.

Room had a great veiw of ocean. No bathroom vanity just a small coffee table which was not very practical. Air conditioner not great in room and never had hot water for a shower. Location of hotel is great.

I experience racism, disrespect from the manager, Zach, and one of the security officers I went downstairs to notify them that the bathroom sink was stopped up in the room was not what I expected and to return back to my room to find out my key wasn’t working. I had left my whole wallet in the room so I didn’t have ID on me at the time. I went back to the desk to let them know the key wasn’t working. I was talked to like I wasn’t staying at the hotel like I didn’t pay my money and after I explained to him that I only came down with the key card just to let them know that I was having a problem with the sink, and I was disrespected, questioned by the security, as if I was given a problem when all I want was to get back inside my room, they made up an excuse that I was being disruptive in the hotel, and they called the police on me after one of the security guards was nice enough to help open up the door. The police came to my room and was opening up the door unexpectedly while I was undressed. It was unacceptable and uncalled for by the manager Zack on top of it having to rush out of my room I wind up losing my engagement ring on my 40th birthday everything was ruined all because I couldn’t get back inside of my hotel room. It’s a terrible hotel terrible staff in my room shouldn’t been available if it wasn’t prepared properly horrible experience and I would never return back to such a hotel and on top of it one of the security guards let us know people that look like me they a

With both my husband and myself, having busy scoundrels, we decided to take a staycation overnight, and it was amazing

We leave a day earlier because the bed and the pillows were very uncomfortable

Breakfasts are paid, delicious on the territory of the hotel. The price does not match the services and comfort, you spend a lot of time walking around the hotel, it is large, there are 2 pools and one closes at 7 o'clock, because there is a show, the second pool is full of people, it also closes at 8 o'clock, the price of a sunbed on the beach is overpriced. They write off incomprehensible payments from the card, it is impossible to contact the hotel, parking for three days costs $180.If you want to enjoy your vacation, look for another hotel

Room was what I expected, staff were friendly. Great access to the beach.

Really bad experience to stay with family

Charge a resort fee yet no resort amenities. No staff in the beach cabana, no towels, beach chairs dirty. Broken elevators, meaning long waits to go to room and back. Very disappointing stay.

Good

I liked everything that's why I came back after my first visit in 2020 n/a

I liked everything that's why I came back after my first visit in 2020 n/a

I don't like the fact that they had some extra fee's that they didn't display on there website an that you have to pay for parking an im not talking about Valet parking witch is crazy

Nice place on the beach. Rooms were a little outdated.

Exceptional

I am very disappointed with the valet service experience. Unfortunately, we encountered a worker who was extremely rude and dismissive throughout our interaction. We felt completely ignored, and when concerns were brought up, there was no apology or attempt to address the situation professionally. Customer service should make guests feel welcomed and respected, but this experience was the opposite. The valet/employee’s attitude and lack of accountability left a very negative impression. I hope management takes this matter seriously and works on improving the professionalism and courtesy of the valet staff. the SHOWER water was very hot which I love, loved

Room, beach, pool, location, staff was incredibly friendly. Mark did an excellent job of welcoming my family and myself. The customer service was exceptional. We loved our stay here! Nothing. This was a wonderful experience and we will be coming back! This is going to be a regular travel spot for us.

I am very disappointed with the valet service experience. Unfortunately, we encountered a worker who was extremely rude and dismissive throughout our interaction. We felt completely ignored, and when concerns were brought up, there was no apology or attempt to address the situation professionally. Customer service should make guests feel welcomed and respected, but this experience was the opposite. The valet/employee’s attitude and lack of accountability left a very negative impression. I hope management takes this matter seriously and works on improving the professionalism and courtesy of the valet staff. the SHOWER water was very hot which I love, loved

Room, beach, pool, location, staff was incredibly friendly. Mark did an excellent job of welcoming my family and myself. The customer service was exceptional. We loved our stay here! Nothing. This was a wonderful experience and we will be coming back! This is going to be a regular travel spot for us.

I loved my room. Staff was very friendly. My only issue is that the hotel has day passes and room passes, since it was memorial day it was overly crowded for my taste, overbooked, no lounge chairs or towels at the pool or beach. I will Recommended, but never on holidays.

Had to change rooms 2 times. First room was motel room. Second room was nice but had ants on the dresser and in the bed. The third room was overlooking valet and was woken up by beeping trucks in the morning. Usually it is a good hotel- especially in the newer towers. I expected better on a Wednesday on a non-busy day. Not staying here again :(

I had three rooms. My friend in her room had a problem. The Hotel staff was on it quickly and the problem was resolved. We are all very happy.

Not enough food options

And Troy is always accommodating and patient with any confusion I have with check-in. Nicholas at the beach was really attentive, too! And a shout out to the bartender at the beach bar, also! Nice to engage with! I can't remember her name, unfortunately. And one more thing. I can't say enough about the professionalism of the valet staff. They keep it running smoothly in trying circumstances. Very friendly, too! I will be back. Just little things like a light bulb out or something that I could have easily had fixed, but didn't bother with. But the cleaning staff is thorough and the towels are great! Just wish I could rent a bathrobe and slippers, though.

Great staff. All good-natured and helpful. I love the morning buffet! John in the restaurant always has just the right way of doing things. His experience shows. And Troy is always accommodating and patient with any confusion I have with check-in. Nicholas at the beach was really attentive, too! And a shout out to the bartender at the beach bar, also! Nice to engage with! I can't remember her name, unfortunately. And one more thing. I can't say enough about the professionalism of the valet staff. They keep it running smoothly in trying circumstances. Very friendly, too! I will be back. Just little things like a light bulb out or something that I could have easily had fixed, but didn't bother with. But the cleaning staff is thorough and the towels are great! Just wish I could rent a bathrobe and slippers, though.

Exceptional

Bad

The property was ok. The pool by the beach is very small and crowded. The food was decent but overpriced. The beds were very small and not that comfortable. Tiny bathroom, exhaust fan didn’t work, glass door. Entrance door to our room kept jiggling making it sound like someone was trying to break in, waking us up before the sun came up and continued on for hours. The center pool was a quiet atmosphere and front entrance was nice. The location to the beach was also nice. We also didn’t like having to pay $55 per day for parking. All in all it was alright but we won’t stay there again.

This resort was amazing! Very clean, enjoyed the pool and beach accommodations. I felt like I was on an island.

Clean rooms huge resort with beautiful access to beach

Friendly staff at check in. It was Memorial Day weekend and our room wasn’t quite ready yet when we arrived at 5pm, but my girlfriend and I were each given a free drink voucher for the hotel bar which we were cool with. Didn’t have to wait around long either - like 15 minutes. Room was nice and comfy. Easy walk to the beach and the restaurants and shops around Las Olas. Fun property to explore. Great views from some of the upper floors! We loved how our room opened up to the outside, not a hallway. Definitely would stay here again. B Ocean is great.

Staff was great Very chaotic lobby. So noisy. Line at front desk very long . One elevator was not working. Elevator so slow . Had to take the stairs every time .

Loved the location and beach access. The resort fee should cover both umbrella and beach chairs - It's absurd to pay the resort fee daily and an another umbrella charge - just absurd.

Close to ocean Filthy carpet in the room. Trash outside our room- told the desk but the next morning it was still there. Ice machine broken on our floor. Front desk gals were all very nice. Room was nice. Large ? roach was in our bathroom. Escaped before we could catch to put outside.

Staff was great Very chaotic lobby. So noisy. Line at front desk very long . One elevator was not working. Elevator so slow . Had to take the stairs every time .

Very good

Close to ocean Filthy carpet in the room. Trash outside our room- told the desk but the next morning it was still there. Ice machine broken on our floor. Front desk gals were all very nice. Room was nice. Large

Very clean room and Hotel. The staff were very friendly and super helpful. Good options for dining and bar areas. Do not need a rental car for this stay. One stop with more than a day full of options!!

It was ok

Tienen que poner espejo en las habitaciones porque ami me tocó verme en el espejo del lava manos del baño

Great stay !! Marie from front desk super helpful

GREAT POOL AREA AND BEACH ACCESS ... BARS AND SNACK SHACKS ARE STRATEGICALLY PLACED FOR YOUR CONVENIANCE. GREAT LOCATION.

They changed me a lot of money for nothing Scam crap

The room itself had several issues immediately. A pillow cover was torn on both sides, and after removing it, housekeeping simply placed the same damaged pillow back on the bed the next day. There was also no hairdryer in the room despite it being advertised online. After calling the front desk twice, we were first given a broken one, then another maid had to take a working hairdryer from a different room. The bathroom design was terrible. The open-concept shower caused water to flood toward the front door every time we showered unless we blocked it with towels. The second-story pool was peaceful until guests were repeatedly forced out for the resort’s paid mermaid shows. The beachfront infinity pool no longer matches the online photos because a large wooden bar now blocks much of the view, making the advertising misleading. The $45 daily resort fee included beach chairs, but service was disorganized. We paid early for an umbrella spot, were told it was safe to leave briefly to change, and returned to find our spot sold to another couple. Security was also ineffective. We endured loud disturbances from neighboring guests at 2 a.m. on multiple nights, and repeated calls to security resulted in little action. Management appeared aware of the issues but showed little concern.

The pool is too small for holiday stay .

The parking wasn’t good. We had to pay for it. Not good

Good

Good

Bad

Exceptional

The room was nice and we had a great view. The amenities unfortunately were misleading from the website. They had two treadmills at the gym but one was broken, they only had 2 bikes for the entire resort of 1000+ people (which were unavailable every time we asked to use them), the infinity pool was essentially unusable due to the dozens of children everywhere and the excruciatingly loud music from the DJ. The umbrellas were $38 extra even though the website says umbrellas are an amenity. I had to ask several times for more coffee pods and it was difficult to get any help from any of the staff or answer to questions. The positives were that the beach was right there and there was a waitress that came around with drinks. 20% gratuity is added to everything - from the drinks at the bar to the umbrellas. The food was subpar, and there’s no other restaurants except if you walk a mile, which we did and that was great. Definitely a good place for kids and families but not for couples.

Me gustó todo como de costumbre

While the staff was courteous, the facilities themselves need improvement. The elevators were slow and had an unpleasant smell, and the pool was much smaller than expected. The property overall could benefit from better maintenance and updates.

Super buenoo recomendado 100

Very expensive. The drinks, the food, the umbrellas, etc. pool was in the shade and it’s small.

Extremely crowded pool with filthy towels and chairs. I’ve upgraded my room to have a balcony and got a wedding going on until 1am right under our room, my 2 years old woke up twice crying because of the noise. Mattress had dirty spots, lamps had a thick layer of dust. Overall I left even more tired than I came to this hotel. Would not recommend this hotel, especially if you’re traveling with kids.

I want to recognize the one aspect that truly stood out positively: the kindness and professionalism of the staff. From the moment we arrived, the employees who assisted us were genuinely friendly, respectful, and welcoming. They handled interactions with courtesy and empathy, and they deserve recognition for that. Unfortunately, beyond the staff’s attitude, the overall experience was extremely poor and far below what was represented when booking the property. We booked and fully paid for a room for 4 people (2 adults and 2 older children/teenagers), but the two beds were extremely small and completely inadequate for a family of four. Sleeping was very uncomfortable and the night became almost impossible to rest properly. The experience was so bad that we decided to leave after the first night and move to another hotel, despite already having paid for the full stay. What is even more concerning is that during checkout, the employee acknowledged that management is aware of the issue with the beds and mentioned they are “planning a renovation.” If the hotel already knows this is a problem, continuing to market these rooms as suitable for 4 guests feels very misleading. The pool areas were also chaotic and severely overcrowded. The hotel clearly has too many guests for the size of its facilities. There were not enough lounge chairs, so many people were sitting or lying on towels on the ground. Guests were drinking alcohol inside the pool and playing loud music on personal speakers, while staff appeared to do little to enforce rules or maintain a relaxing environment. To make things worse, one of the pools closes early for the hotel’s mermaid show/bar activities, leaving only one small pool for a huge number of guests. The gym was also extremely small, overcrowded, and had equipment that did not function properly. Overall, this property did not match the expectations created by its marketing, pricing, or room descriptions.

Bad

I want to recognize the one aspect that truly stood out positively: the kindness and professionalism of the staff. From the moment we arrived, the employees who assisted us were genuinely friendly, respectful, and welcoming. They handled interactions with courtesy and empathy, and they deserve recognition for that. Unfortunately, beyond the staff’s attitude, the overall experience was extremely poor and far below what was represented when booking the property. We booked and fully paid for a room for 4 people (2 adults and 2 older children/teenagers), but the two beds were extremely small and completely inadequate for a family of four. Sleeping was very uncomfortable and the night became almost impossible to rest properly. The experience was so bad that we decided to leave after the first night and move to another hotel, despite already having paid for the full stay. What is even more concerning is that during checkout, the employee acknowledged that management is aware of the issue with the beds and mentioned they are “planning a renovation.” If the hotel already knows this is a problem, continuing to market these rooms as suitable for 4 guests feels very misleading. The pool areas were also chaotic and severely overcrowded. The hotel clearly has too many guests for the size of its facilities. There were not enough lounge chairs, so many people were sitting or lying on towels on the ground. Guests were drinking alcohol inside the pool and playing loud music on personal speakers, while staff appeared to do little to enforce rules or maintain a relaxing environment. To make things worse, one of the pools closes early for the hotel’s mermaid show/bar activities, leaving only one small pool for a huge number of guests. The gym was also extremely small, overcrowded, and had equipment that did not function properly. Overall, this property did not match the expectations created by its marketing, pricing, or room descriptions.

Reserved a standard room. We feel confident we received the Expedia Special . One of the partially updated rooms , view of roof and AC was loud. We were there for one night so didn’t complain but if we were there longer we would have needed to be moved . The resort itself was exactly what it advertised and amenities were excellent. We would recommend and would stay there again.

The only thing good was the beach. The pool was over packed and the elevators were broken. The ice machines weren’t working. It took them 4 hrs to bring me some extra pillows. The sink was clog and when we came in the room the toilet paper was soaked as if it fell in the water. The rooms need maintenance.

They only had two pools, and one of them kept getting shut down for the mermaid show. The show itself was actually cool, but closing one of only two pools on Memorial Day weekend seemed ridiculous. Overall, not our type of place and we won’t be returning.

Very good

the room was warm the ac wasn’t working properly

the room was warm the ac wasn’t working properly

Location to beach and conference bus were great. Seemingly the perfect beach property. Old property not yet renovated. Needs clean up. Both elevator doors opened unexpectedly, and grandpa had a hard fall. A sad moment in a good trip. Not expecting sub par accommodations.

Location to beach and conference bus were great. Seemingly the perfect beach property. Old property not yet renovated. Needs clean up. Both elevator doors opened unexpectedly, and grandpa had a hard fall. A sad moment in a good trip. Not expecting sub par accommodations.

Friendly staff very clean environment I'm very happy with the stay

Horrendous. Property is a dump. Not at all what Hotels.com advertises.

Long walk to get to the pool which was green and to the beach…room bathroom was not clean found woman sanitary stuff, not cleaned up until we showed the cleaning lady where it was so that she can clean it up …showered leak out through the bathroom every time had to put a towel inside the edge to tried to keep the water from coming out of the shower

Long walk to get to the pool which was green and to the beach…room bathroom was not clean found woman sanitary stuff, not cleaned up until we showed the cleaning lady where it was so that she can clean it up …showered leak out through the bathroom every time had to put a towel inside the edge to tried to keep the water from coming out of the shower

Nice hotel but was a long walk to beach from room location over the walkway across the street (ocean view). Packed on the weekend so the small pool is over packed. Beach is amazing! Worth the stay.

Location Could be cleaner

Exceptional

Location Cleanliness

Location Could be cleaner

The room was clean. Hotel is right on the beach, which is very convenient. Hotel employees are very helpful. Front desk agent Brian was very nice. Beach Umbrella is too expensive

Beach Umbrella is too expensive

Location Cleanliness

Room 1 smelled so bad we couldn’t enter. Room 2 the main door could not be secured properly. Room 3 we couldn’t enter not lock the sliding door at all. Our first evening destroyed with moving and complaining. the whole time not comfortable with our belongings being secured.

Location was good Pool and private beach very good A couple of the main reception people were excellent especially Charlie Room was dated and shabby Not overly friendly staff Argument over the resort fee and room tax which is in the Booking.com price,had to get the fees taken off my bill manually. Large holding fee which is not on the Booking.com website but had to pay or they would not check me in !!!

Very good

No

Prefect

I was charged a USD 500 deposit, which was never refunded, even after I paid the full amount for my stay. The front desk staff provided very poor service, never issued an invoice, and were unable to clearly explain how the charges had been applied.

Stay was not friendly except for the manger whom wound up helping us on our 2nd day.. if you are going to close parts of the hotel for private events than get should be compensated.. it was very inconvenient. We have a handicap chills and expecting us to walk around on the beach was ridiculous See above not a happy experience.. spent many vacations there when it was the Yankees clipper so I did love the nostalgia of the mermaid bar but that was it

Stay was not friendly except for the manger whom wound up helping us on our 2nd day.. if you are going to close parts of the hotel for private events than get should be compensated.. it was very inconvenient. We have a handicap chills and expecting us to walk around on the beach was ridiculous See above not a happy experience.. spent many vacations there when it was the Yankees clipper so I did love the nostalgia of the mermaid bar but that was it

Hotel was ok for a weekend stay. On site parking prices are ridiculously expensive valet was 57$ a day and self parking was 52$ a day and then on check out day if you get your car after 1pm you get charged another 20$.

I def recommend this hotel. Beach access comes with 2 lounges in your stay. Umbrella is extra tho. Pool access leads to beach. You’re also able to use hotel amenities day of check out at no extra cost. Leave your bags w the valet they tag it for you. We only did 1 night but it was 24 hours for us since check in is at 4

We booked a posh ocean view room and it was totally blocked by tents.

The pool outside was very nice and big. The staff were all very nice. The food choices were limited and the tips were added in automatically and we didn’t know it the first time. No one pointed it out and that was disappointing. Our room wasn’t cleaned a couple times and we had no clean towels. We had to ask for our room to be cleaned at 6 at night. We also had a fire alarm at 230 in the morning. Someone was vaping apparently. So many of the staff were above and beyond nice and that makes a difference.

Exceptional

The beach is absolutely beautiful and very spacious, with plenty of room to relax and enjoy the ocean. I also really enjoyed the breakfast restaurant. Although breakfast is not included and costs $29 plus tax per person, it offers a great variety of options. The Mermaid Bar was another highlight, with a very entertaining show and a fun atmosphere. One of the front desk employees was extremely rude. When I approached her to ask a simple question about where the gym was located, she did not even look at me and told me to go to the end of a long check-in line of about 10 people on a busy Saturday morning, even though she was the only person at the front desk. The pool is too small for the number of guests, the tiki bar menu lacks healthy food options, and the valet parking fee of $57 per night is excessively expensive.

Exceptional

Exceptional

Exceptional

Very good

The beach is absolutely beautiful and very spacious, with plenty of room to relax and enjoy the ocean. I also really enjoyed the breakfast restaurant. Although breakfast is not included and costs $29 plus tax per person, it offers a great variety of options. The Mermaid Bar was another highlight, with a very entertaining show and a fun atmosphere. One of the front desk employees was extremely rude. When I approached her to ask a simple question about where the gym was located, she did not even look at me and told me to go to the end of a long check-in line of about 10 people on a busy Saturday morning, even though she was the only person at the front desk. The pool is too small for the number of guests, the tiki bar menu lacks healthy food options, and the valet parking fee of $57 per night is excessively expensive.

They came to clean the room each day but did not leave wash clothes and when asked about them they told me they didn’t have any!!

They came to clean the room each day but did not leave wash clothes and when asked about them they told me they didn’t have any!!

Great room just construction outside the room woke us up super early

Excellent Front Desk Staff!! I had my 83 year old mother in law visiting. They were so kind to provide me with a wheel chair to transport her through the walkway and to her room. Valet was amazing, they were quick, engaging and very professional. Housekeeping was attentive and very accommodating when they provided us with toothbrushes and toothpaste after we forgot to bring ours. Pool and beach staff were fantastic too. I will definitely book again in my next return. It was a one day stay but it was well worth it. I was in room 1284 amazing view of the Beach.

Upon arrival at 4:45 pm our room was not ready despite check in at 4 pm. Charge a resort fee and an umbrella on the beach is an extra charge. Buffet breakfast for two is not worth $70.00. I would not return

Nice place , right in the beach

Todo magnífico volvería una y otra

Parking was very high $50! The location was great .. within walking distance to all good activities. The staff were kind .. room was kept clean. Outdoor pool was nice and the bartender was cool. We missed the mermaid show because it was booked for a party. Ask ahead if you’re going specifically for that.

Hotel close to the beach, but the beds are very small, barely fit 2 people. My wife has bug bed bite all over her legs. I read the reviews and someone else also have bug bed bite so look out. Don't Stay here. None of the USB charging are working. The Safe is not working. The Iron is not working. Only one elevator is working. I will never ever come back to this hotel again. They also charged $50 for checking in early.

Very clean staff very helpful Not enough umbrellas at pool

Valet parking very expensive and had to pay some hidden fees for hotel, may not return or recommend to friends

Na

The pictures online are deceiving....

Location, beach access along with pools, great atmosphere throughout. Staff were great, friendly and attentive with quick response on special requests.

Exceptional

Not enough umbrellas at pool

Staff is super friendly tho

The fees I was taken back on the fees they charged Staff was very good and accommodating. Just everything was so expensive ones to be honest with you but the staff was very accommodating but I hated the fees and I don’t understand why you can’t pay cash anymore All the fees from the town, state the county resort fee. That’s me this. Just felt like I was freed to death. Again, this is no reflection on the staff staff was very professional, and made my stay very accommodating. God bless, I don’t know if I would stay again

room was hot a/c wasn't cold

Superb

Beach view

I do not recommend this hotel at all. This was honestly one of the worst experiences I have ever had while traveling with my family. The rooms were extremely dirty, the beds were broken, and the air conditioning barely worked. The room keys constantly stopped working, and the staff did nothing to properly fix the situation.On top of that, they charged extra money to my account, promised they would refund it, and I am still fighting to get my money back. The pools were completely overcrowded with no place to sit or enjoy time with family. The beach was dirty and smelled terrible, and the bathrooms were clogged and disgusting.To make things even worse, if you have a larger vehicle they give you a hard time about parking and charge you extra money to park somewhere else, even when you have to do it yourself because they won’t help.By far the worst place I have ever stayed at. I would never come back, not even if the stay was free. I am still dealing with them trying to recover my money.Not only were the rooms disappointing, but the biggest issue is that they continue charging my bank account without authorization even after my stay. Money keeps disappearing from my account and I am still fighting to get my refunds back.This is completely unacceptable and extremely unprofessional. Guests should not have to worry about unauthorized charges or feel like their money is being stolen. I trusted this hotel with my family vacation and deeply regret it.

The pools are very small And the beach area very small for so many guests

Love it

Location was nice but the electrical outlets did not work. The hotel service team put a core from one side of the room to the other side just for the TV. I was not able to charge my phone or make coffee in the morning.

They shouldn't charge a gratuity at the restaurant, especially since it's a buffet! Why pay a tip when you serve the food yourself? Regarding the second-floor pool: they rudely forced us to get out, claiming there was a mermaid show taking place. None of the guests present could understand why we were being prevented from enjoying an amenity we had already paid for. At the very least, they should have invited us to watch the show.

The only think I like is that it was a beach front hote Carpets are extremely dirty, they charge 18-20% over anything

Very good

Location and staff was Great. Rooms were beautiful. Nothing

Did not like who they still charge the guest to rent an umbrella and there were plenty that where just left out there.

The maintenance needs a lot of work ac in one of the rooms didn’t work shelf was ready to fall off the wall toilet paper holder was loose so the toilet paper fell off every time we used it shower handle fell off big patch on the wall not sanded just painted over nice place just alot of maintenance issues for the price oh yeah 55 dollars a day to park your car no parking spots for guests

Not what I was waiting for

My room did not overlook the beach, however it was located by the pool without the bar and it was very enjoyable. One thing that was not as great was the 2 dead roaches in my room. Everything else was a 5 star.

We were in town for a one night stay before a cruise. We were excited to check in and start our vacation. I greeted the woman at the desk and asked her how she was . Her response was "I'm in pain." Oh, ok. Sorry to hear that. And I was. But that is not who the hotel needs making a first impression. I was immediately felt let down and almost guilty to be excited. She said they have rooms available then but it would be $25 for an early check in. We have traveled all over the US and 25 countries in Europe and I have never heard of an "early check in charge". We just paid it so we could get to exploring the hotel and area. One of the things I was excited about was the one bar and restaurant they had inside, it is a really cool retro nautical theme. We were disappointed to find out it was closed all day. So a hotel has one indoor restaurant and it's closed all day on a weekend? They have one other snack bar type restaurant out by the pool but the rain looked like a sure thing anytime. We walked around the rest of the property and it just looked run down. Paint chipping, pool furniture worn out, pool water looked dirty. The next morning at 6:30 we were awakened to an ear deafening sound of a fire alarm. Everyone had to evacuate. We stood by while the fire trucks came and it was declared a false alarm, the system is not working properly. We went back up to our room and two hours later the same fire alarm happened. Instead of feeling refreshed for our cruise were were tired/stressed.

Me and my cousin came down for Mothers Day weekend; and had a great time. However, this resort nickel and dime you for everything and it was a bit overwhelming. Parking you had to valet and it was $57 a day and you really couldn’t park any where else. Every drink and meal had added service fee and gratuity's added. Our room was nice but it needs a deep cleaning. But overall we had a great time.

Decent value for oceanfront room, but facilities are slightly run down. I believe they sell day passes for the hotel, so the pool can get extremely packed on the weekends with people who aren't guests of the hotel. I recommend a cabana on the beach if you can splurge. Food options are decent, in close walking distance to many other beach restaurants.

La atención fue buena pero las condiciones del hotel bastante viejitas las habitaciones no muy buenas la comida estaba buena en general precio y calidad no me parecen aceptables

It was a great place to stay!

It is sad because I stayed at this hotel several times before and never had any complains. This time ,my room did not have all the towels needed the first day , the hair dryer was broken , toilet seat loose from the floor , no dj on the pool which is one of the things made us come back all the time . The people from the valet parking did not understand that we want only parking for a day and they want to charge us for overnight , specially JENIFER the parking supervisor was very rude . I will start exploring other places . His hotel is not as pleasant at is used to be

All in one experience in a nice location. We were walking distance to other places and not far from airport.

After seeing many bad reviews I was surprised on how good was my stay. Rooms was decently clean, amenities also good and staff were super helpful and nice. I got the room with terraza ocean view and I enjoyed a lot. Food and valet parking are very pricey but as it's expected in any resort hotel.

The staff were wonderful especially the valet service guys , they were very helpful and knowledgeable. The hotel was clean and the surrounding areas as well and the amenities were good. The pool is a must to go to . My first time visiting them and I enjoyed my stay and I felt very safe on my solo birthday trip to them. Recommended this hotel to anyone.

Front desk staff were super friendly & helpful. Our stay was a quick overnight before boarding a cruise ship, but now I would make another trip back to stay at this hotel again for a longer stay!

Bad customer service , charge parking every day plus others hotels charge not mentioned in the reservation

I have stayed at b ocean multiple times over the years and this past visit was rather disappointing. At check in there was a lot of chaos in general and the girl who checked me in messed up our reservation. It did get fixed but she then tried to have me pay for someone else’s room hold and said it was the same amount of money so it was no big deal. The guy at the desk told her no. She then gave us directions to the wrong area of where we were staying and we needed to remind her to give us our beach bands. Our room was not exactly what it’s been in the past either, which was disappointing. We don’t need our room cleaned crazily or anything but we weren’t even given wash cloths to wash up with on the second day. We also came back to our room and the door was left cracked open. There seemed to be some issues too with electric because our ac kicked in and everything turned off and in the middle of the night it would not come on for a long time and the room would get super hot. And the staff in the restaurant downstairs for breakfast to check you in was just very unhelpful and we stood there after we had asked for a table and nobody helped us. It was odd. With that being said there was an amazing server at the pool restaurant outside who was extremely helpful and the property location is beautiful. There Weren’t any towels and the one lady was so kind and went to get us some and the people on the beach were also great. Again we’ve started numerous times and this was not the same

Good

In terms of compensation and the rest of the stuff, we’re not friendly about it. Did not enjoy my experience with the rooms at this resort but the rest of amenities were good

We arrived during a power outage that affected the building we were staying in. After waiting two hours we requested a room in a building that had power. We reserved an ocean front balcony and moved to beach view no balcony. They told us we would lose the balcony but I did not know they would charge us for a balcony room. Not fair!

Beautiful Boutique Hotel. Right on the beach. Great staff & location. Will be coming back.

Enjoyed our stay!

My room had a balcony overlooking the beach. Beautiful view. The rooms were old and very dusty. Didn't seem clean except for the clean sheets. Bathroom had hair everywhere from the previous guest. Not worth the money when there are plenty of other hotels on the strip. Continental breakfast not includedand was $32 if you wanted it. Valet fee, resort fee..soo many fees for an old outdated room. Picture advertised was not accurate. There was no thermostat in the room to control the AC. We were extremely cold. Definitely would not recommend this resort.

This hotel has everything- beach, pool, restaurants, and excellent staff.

Outdoor pool, nice staff, ocean view

This property is in a great location! Direct beach access, a nice pool with pool bar, great lobby and nighttime activities. The room I stayed in was a little outdated and the tower I was in was a little complicated to get to, but that wouldn't deter me from booking again. It was a nice change from where I usually stay.

The sheets off outselves and put them on the floor. When we got to the room, there was a dirty towel on our balcony and it was not removed until day 4 of us being there. The second story pool is very outdated. The other pool by the beach was very tight, we went out around 11am and we were never able to get beach chairs because they were filled so we were forced to go to the beach to lay out. Our front door was very hard to lock and unlock. There was people partying next to us a few times and it was incredibly loud. Moral of story, we paid $350 a night and this was what we had to deal with. I couldnt wait t come home and sleep on a clean bed.

Property was nice but check in time was 4 pm and we didn’t get a room till close to 7 and it was a different room then we booked just to get us in which we kinda appreciated but would have rather had our original room we booked. We will go back, property was conveniently close to what we were doing

The staff is very rude and don’t do their jobs, the pool was super dirty

Room could of been cleaner/updated, but overall good amenities

Recommend beach with umbrella while enjoying the ocean and pool! Lobby bar was nice! Golf cart to dinner and bars very convenient!

Room was very clean and spacious. Staff was great. We got off the Carnival boat in Miami and got to the resort early, they had no problem getting us a room to check in early for a small fee. Pool was nice and beach access was right there. Only thing I can say is our room was right off elevators so it got a little loud at times but nothing I would complain about but would just rather have a different spot. Would definitely stay again.

One of the beds didn’t have a fitted sheet and other double bed sheets had a few stains on them. Also the shower leaked onto the floor and had to clean it up after every shower. No options on tv for streaming just standard cable. If you’re on inter-coastal side you do have a long walk across a skywalk to your room just fyi. Other than that everything else was fine.

Very clean hotel and friendly staff!

nice

I get it. On the beach. F1 weekend etc etc. That said, for the price, I did not expect the room to have wood furnishings that looked like it was from a high school shop class. The bed was lumpy at best. Front desk seemed hurried/bothered at check in and wasn’t even asked about the stay at checkout. Bartenders seemed uninterested even on a slow night.

Room was picked up but the floor was dirty and we had re-used towels. Overly crowded pools - stay away

Room 1504 needs a little renovation Women at front desk with long ponytail sorry I’m bad with names went above and beyond any other frt desk person !! She is an amazing asset to your front desk check in service 👍👍😊

Had a family emergency and would not refund my money nor credited it to another night. Cost of was room was $238 plus $56 a day for parking

Friendly Front desk Staff were very helpful with requested changes.

Our room needed a lot of attention. The furniture was dated and significantly scratched up, the drywall by the door in the bathroom door had chunks out of it, and the idea of a frosted glass bathroom door that doesn't latch doesn't seem well thought out. Lastly, while it was nice that beach chairs were provided there was a group on rhe beach playing inappropriate music (personal speakers weren't supposed to be allowed) and used the "N" word repeatedly in their conversation with no regard to the families around them and no one addressed it. We are very disappointed in our experience there.

We stayed in the room #1526, ocean front view and balcony were nice. Old, untidy carpet and tiles. Bath tub with rust and no shower curtain. Only handheld shower, because the shower head mount is non adjustable and installed so it’s facing the opposite wall, not down.

No beach view. I overlooked a parking lot. Disappointed. Coffee makers broken and wall outlets at Ned’s didn’t work.

Beware that there are two main buildings to the hotel. Marina side, be prepared to walk across a bridge in a hot hallway away from ALL amenities. Main building looks super new and upgraded, but marina building is older and surface level clean. Our room was clean, but looked like someone came in to paint or attempt to upgrade space on a budget. Pool area is small for such a large hotel, don’t expect to get a chair… not enough available. Although we had amenities bands, there was a hut stating we needed to pay for chairs at the beach. We got one time drink tickets upon check in, I guess that was a perk.

Great place to stay right on the beach. Room was clean and ok in size although the balcony was tiny - sliding door was very stiff to open - balcony floor dirty and had bird droppings- we did ask housekeeper to clean but this got lost in translation

I booked a king bed with ocean front balcony and never did up staying in that room. At first they gave me a double bed ocean room. Then I went and tried to discuss it with the front desk to then be given a intercostal room with a king bed and no balcony. To some the balcony might not matter but to me it does I traveled over a 1000 miles and was looking forward to my balcony looking out to the ocean. Well after staying in the intercostal for one night after a long travel day I went down the next morning hoping they would of had it worked out and maybe the room I booked would be available but no so went back to the double rooms and balcony that’s supposed to be looking out towards the ocean which it was but this time they put us in a corner room and the views just weren’t as good there was a bunch of trees and stuff right out in front kinda blocking the view. The elevators were slow and half the time they didn’t work. Valet was good but very clustered. It just wasn’t at all was what I was expecting and I will never be staying at this hotel again.

Was okay at best. They upcharge on everything. I bought the ocean view room but it was more of a view of the sand and partial ocean. $56 for parking every night. They were testing fire alarms for all 3 days so you couldn’t be in your room for at least 2 hours every day because of the alarm going off constantly. No compensation offered. Food and drinks sub par but super expensive. If you want an umbrella next to beach chair it’s additional charges. Just overall they up charge everything for what should be reasonable. Will not be returning.

On the plus side, the beach was nice, staff was friendly. If that’s all you’re coming for it’s an OK place.

There are a few small areas that could use some improvement. Our room was missing a few basic items upon arrival, and the water pressure in the bathroom wasn’t the best. Nothing that ruined our stay, but a little more attention to those details would make the experience even better. Overall, it was a good stay with great service, a clean property, and a beautiful beach atmosphere. We would definitely consider staying again.

Great stay, loved all the amenities and the view from the balcony! Only downside is the expensive breakfast buffet which would be free in most hotels.

Our room view was great. But our room was not taken care of properly. I didn't like the sound of the air conditioner, or the temperature control. We had to request toilet paper after 2 days, we also didn't have a trash can for 2 days and had to find a housekeeper to get one, and we had a problem with ordering food service because the phone didn't work 1 day. Beside these, we also ran out of shower soap the last 3 days, so we used ours and had to request water and sugar for our coffee. Additioally, we didn't like the way the pool water looked at times. It seemed to be cloudy to me. Staff was great though.

Enjoyed beach and pool.

Room over looks the ocean. Hotel right on the beach. Pool over looks the ocean. Friendly, helpful staff. On site restaurants automatically added gratuities to every check.

Excellent staff. Clean. Love the pool. Umbrella extra charge $38 was too pricey

we had a beach veiw , older hotel. Power ourage and our room never did get power for the day . We ended up asking to be moved onto a new room.

So we stood there for one night and than ended up adding an extra one with this hotel. We didn’t think it would be an issue and we figured we would be allowed to stay in the same room considering we are the “in house guest” and that is suppose to take priority. When I went to the front desk to book it for another night I was informed that somebody reserved that room so we had to pack all our stuff up and switch rooms which was very inconvenient. I understand things happen, however as someone who use to work in a hotel myself, whoever is staying in house is SUPPOSE to have top priority because we are the paying customer. It was just very tedious because we had to up and move everything. And ontop of that, the AC in BOTH rooms we were in were barely working. It was hot in the room the whole time we were there. Definitely wouldn’t stay here again because of these inconveniences.

Everything was great.

The wifi NEEDS to be updated. It does not work at all. But I had a room right on the beach with plenty of seats on the private beach. The beach was clean and such fun! The strip to walk on being right there is awesome. About 15 minutes from elbow room walking! The pool area was such a vibe with drinks and laughing and music. The food was super yummy! Gym was clean and had all the things I needed. The staff are so friendly and helpful. One thing I wish is for a breakfast sit down area and more gluten free options. Thank you so much ! It was a great birthday :)

Friendly staff and friendly front desk. Great location. Nice beach. The resort was out of beach towels. Had to use the towels from our room and had to reuse towels for shower.

Location and pool/pool bar My room location, room was not cleaned well, and the safe, phone and bathroom fan didn’t work.

I loved that the property had its own private beach and was close to many restaurants. When we first arrived the room had noticeably unclean parts (clear duck tape on the wall, hair in the shower). When we checked in also asked for waters to be brought to our room but they never came. We had arrived late and just wanted to go to sleep so we mentioned it Saturday morning before we left for the day that we would like our room cleaned. We were gone all day and they never came to clean the room. Again we were too tired to deal with it and went to bed. Sunday morning we asked again for it to be clean and water to be delivered. Got back around 4pm, they never came. I went to the desk frustrated and brought up all the things I had let go the last 2 days. They apologized which I appreciated and said they would send someone right away. By the time we got back to the room that evening the room had been serviced but the tape was still on the wall and they made our bed with a flat sheet that kept moving instead of a fitted sheet revealing all the stains on the mattress. We were going to call the front desk, but the phone was broken. When we went to check out early the next morning and tell someone of the room. Waited 15 min for someone to even attempt to help us check out but no one was available. We dropped our keys in the key station and went to the airport. They also charge way too much for their “Starbucks”, it cost over $50 for me and my husband to get a few sides and a breakfast burrito. My yogurt side was disgusting and half water, could not be finished.

The place is fantastic—truly special—and the staff's service is superb and friendly.

No power for over 12 hours with zero updates. Woman at the desk was impolite

Ocean view was good. I didn’t like the old lady at the front desk greeted me with WHAT!?

Staff very friendly & helpful

We stayed at this hotel for a family wedding, and unfortunately the experience was very disappointing with mishap after mishap. At check-in, rooms were not ready on time (by hours!) and the lobby was packed with people arriving for the wedding and related to a cruise. The lobby restroom was filthy. Once we finally checked in, we had reserved rooms with double beds, but were told upon arrival that none were available and were asked to “check back the next morning.” Fortunately one of the king rooms had a pull out couch but it took multiple calls and waiting in line at the front desk to get bedding and we were told there were no extra pillows (really!?! In the whole hotel you have no extra pillows). The carpets throughout the property were also noticeably dirty and sticky, and the front desk appeared understaffed, resulting in long wait times both in person and on the phone. The most concerning issue occurred when our room was serviced and turned over prior to our official checkout day! As a result, eight bottles of champagne were missing. Despite multiple in-person visits, phone calls, and text messages, the response was nonexistent and ultimately unresolved. We were repeatedly told someone would follow up, but never received a call from management. This level of service and lack of accountability is unacceptable. We cannot recommend this property based on our experience.

Also, the shower head was broken, only half of it worked? Very odd. But overall an amazing stay, will definitely come back 💗

Location was great. Rooms were nice and being right on the beach was the best.

I felt like I was on island because my room faced the beach. Best view ever. Close proximity to restaurants and bars. Everything is very expensive but I guess that’s expected factoring the location where I was staying.

Upon entering room there was urine unflushed in the toilet. Blood & urine stains on the sheets. Staff was very rude.

That’s ridiculous,

This was the only hotel on the beach under $200 a night on 2 days notice. Not a 4 star property but it was exactly what you would expect from $190 a night. The staff was great and the location was pretty good. This place definitely had its quirks.. the room was nice, but the bathroom doesn't have ventilation so after a shower it would be a steam room for 2 hours. The AC also barely works and the curtains have to be open 24/7 as they are too long and completely cover the AC when closed. the pools have limited seating but we never had a problem, dont even bother trying to get a chair by the infinity pool. The beach was great but they try to charge you 40 bucks for an umbrella and there's about a foot between each chair, not exactly relaxing, $25-50 for early check in, and $28 for a burger and fries. Everything there is certainly overpriced but it's a 15 minute walk to the main spots. The hotel was very busy and very loud. I personally would not stay here again, but this is exactly what I expected. Its fine in a pinch, Some people book a hotel for under $200 per night and expect it to be the four seasons.. Have realistic expectations for the cheapest hotel on the beach!

👎

This was an absolutely amazing day. We were greeted with so much kindness and love walking in the door and as we were checking out as well I just wanna say thanks to all the staff and the hotel property is amazing.

Overall I would NOT recommend this hotel.

Great facility, through and through. Tried somewhere new and switched to B ocean

No place at pool. Chairs always full.

Room was sparse. Needed chairs and table. Needs a reasonably priced breakfast. I

Overbooked and always had to wait for anything we needed. The card reader on our door battery stopped working and they couldn’t find any working walkie talkies to get someone from security to open the door for us. I needed to fill my insulin pump and we couldn’t even eat not access our room. No apologies or anything. The place was a zoo and was packed all time and there were huge lineups! We will not be returning to this hotel ever!

The room was decent. We didn’t get our room cleaned twice while there for 6 nights. I didn’t like that there are never any chairs available at the pool.

No help Forced to go elsewhere

This hotel was a great place to stay in for my week there. I enjoyed the room, loved the ocean view

Only thing that went wrong is when we had not power or hot water in our original room but we were upgraded to another building where our room had AC, power, and hot water.

Location was great. View from room great. Food was also really good. Hotel desk clerk was rude, plus long waits in line. Rooms were dated. Pool and beach overcrowded.

Our room was never refreshed. The breakfast buffet is very overpriced.

All the above are good

Don’t recommend

The proximity to the beach and size of room was great! The staff was very nice also. The hotel smelled wonderful! The private beach had trash in the sand. It looked very unsightly.

The location was good The room was old looking, the walls were dirty and the bathroom grossed me out. Not that good for the amount of money in my opinion!

nice was supposed to be there for a wedding- they put me in building b which was nowhere near the bride so i had to carry all of my bags back and forth. also ran out of luggage carts and had to carry all of of our stuff from the car at once. (through the lobby, outside and al the way to the back building…) workers at drink station were hateful to my mom.

The location and the food 125 deposit that’s pretty high

It was clean and easy to navigate Limited pool chairs, cost of food and drinks were very high

Noisy cleaning staff doing cleaning from 12am to 3am laughing and making noise vacuuming,!!! When we have to wake up at 5 am be ready for early flight, unbelievable

This is a great property! The staff is exceptional and you never need to leave the property, but a great walk to anywhere you may want to go.

Close to everything the beach restaurants night clubs etc

Not much, since price of food was too expensive and service lacking. The resort fees and 18% gratuity. I don't believe in giving unless deserved i always give gratuity, however the services provided was not deserving. CSR was very lacking. Need your waiters and housekeeping to be more approachable and greet your guests. This would make your hotel resort deserving of the resort fees and 18% gratuity. I would not have minded these fees since higher end resorts have them however only if the atmosphere was hospital and welcoming, Disappointed it was lacking. Did not like my view of the beach being blocked do to construction for an up coming event. Would have been nice to know, so would have booked elsewhere. AC unit too loud. Need a quieter one. Disappointed that the 2 complimentary water bottles were not provided for each day we were at the resort but only 1 day. Should be all the days you stayed since each day you charge a resort fee and you would provide 2 bottles per day of booking if different customer book each day. This would make your resort more favorable and a good perk.

Everything was dirty. Staff wasn’t friendly. Pool gross

When we got to the property, there was construction fences, gated up around the beach where you couldn’t even walk on unsafe conditions stepped on a piece of metal on the beach from the construction. Ended up, leaving still waiting for my money back

Location is excellent up the road from the bars etc . Small pool but good access to the beach. Had to change 3 rooms, phones not working, rooms really dirty , just a tired old hotel

The front desk staff were so rude. We checked in and were given no information and dismissed. They chatted to each other like we werent there. Everything on site is highly overpriced and you are charged auto gratuity for even one beverage purchase. The location and beach front was excellent. The rest of the hotel was disappointing and subpar at best.

Not updated Only good thing about the room was the balcony

My family and I stayed for 7 nights with two rooms. Pros - location and proximity to beach, paid buffet breakfast was good but featured food that was the same for entire stay, deep pool was quiet and clean, sheets clean. Cons - mid-week scared by someone aggressively beating repeatedly on our door at 1:00 am really scaring our 10 YO, required two calls to security before the drunk and disorderly person was stopped and let into the room next door. The person continued to yell and slam things within their room then ran their shower water for 45 minutes (paper thin walls), our room was not clean with carpet obviously dirty, furnishings dated and beat-up, heat didn't work which took 2 days and 2 people working on it before resolved after waking to a 60ish degree room, inoperable safe took 3 requests over 3 days to get fixed with a new safe finally being brought, two days no room cleaning with no fresh towels, had to request shower soap and tissues, paid room upgrade to ocean view allowed for a balcony view only when standing due to type of railing that obstructs view when sitting, Salty Siren pool had limited chairs, pool drinks were over $20+ each, lunch for two adults and two kids $185 (burgers for 2 adults, chicken strips for 2 kids, no beverages 18% mandatory tip included). Overnight mandatory valet parking is pricy at $57. Noted details of stay quality at checkout (when asked) without so much as an apology or offer of an accommodation. Won't be staying here again!

Good service upfront

Room was not ready at 4:00 check in time. Front desk said they would notify us when ready but didn’t. Finally got room at 5:30 with no apology. Entry door would not latch correctly unless door was slammed. Dead bolt would not work. Safe not operational because of low battery. Curtains detached from rod. Ran out of toilet paper and tissue. Overall condition of room ok but not excellent. Restaurant and bar access and availability not communicated.Beach access was excellent and Sand Bar staff excellent. For price point we would definitely not recommend

Clean. Great amenities.

. Staff friendly, food delicious

Clean, large room. There is plenty of space for 2 queens in the 2 double rooms. Resort has great amenities and its own beach but food and drinks are way overpriced.

Nice place.

The room

The hotel was lovely. Access to the private beach was divine. All the staff were incredibly helpful and kind.

We love the location

The room was not in good condition. It had not been dusted, the handle to the sliding glass door was almost completely off, one light didn't work and the iron was broken so it leaked all over. In addition, we were not able to get into our room until almost 2 hours after check-in. Staff was pleasant.

The room was dirty inside the closet, the carpet as well as the coffee pot when we arrived. After housekeeping cleaned, all of those items were still dirty and we did not receive fresh towels.

Fun and clean

The room was very basic. There wasn't even a garbage can. The

My flight was canceled and needed some R & R....B Ocean was perfect! It's isuch a wonderful hotel with fabulous amenities! Love the pool and beach lounge chairs with an umbrella! Love beach side snack bar for a cool refreshing beverage! The mermaids and live music on Saturday night was fun! My ocean view room I loved ,too! Thank you for making my time there feel so good! I hope to come back!

Room didn’t have air condition first 2 days, refused to move us until late second day. Staff lied to us, staff was rude! Stay away!

Overall, B Ocean is a good hotel with a nice atmosphere and great location. However, the front desk experience felt lacking in customer service — it didn’t seem like guest concerns were a priority. Additionally, one elevator in the south building was out of service, which caused longer wait times. On a positive note, the poolside staff and bartender were very pleasant, welcoming, and great to chat with. They definitely made the stay more enjoyable.

The hotel shower wasn’t working even thou we called to have someone fix it, it wasn’t fixed.

While the resort was fine, parking is very expensive per day and the Mermaids were non-existent.That was the main reason we stayed there but were told they may or not return but were still advertised on their website.

Staff were amazing, rooms definitely need some work / maintenance and desperately need to be updated. The location is what really makes this hotel stand out from the others as it is right on the beach and you do not need to cross the road or worry about traffic to get to the beach. Overall a great spot to stay

Great staff, clean room, great amenities, right on the beach(private beach) and in walking distance to so many great things/sights. The bed was comfortable. The pools were nice but the beach access and ocean is where it’s at!! We will return

Very inconvenient. There should be one by each ice machine. People consider all of this when deciding on whether or not to make this a yearly vacation.

We stayed 2 night prior to our cruise. The location was perfect. Our room was clean, and the staff was very helpful. The kids loved being able to play at the beach or swim in the pools.

Rooms are a little dated. Need a facelift.

Room was disgusting and dirty

The staff at the front check in were super helpful and kind. Expedia messed up my room that I booked. Expedia was supposed to book 2 double beds and a balcony but when I arrived they had a king and no balcony. The front desk was super helpful and was able to get me a double bed room with an amazing view of the ocean and beach.

I don’t know who called this a 4 star hotel. Maybe it was at one time. Maybe ICE came and took all of the staff. It certainly has nothing that a four star hotel has. There a two disgruntled staff members to check people in while everyone stands in line with nowhere to sit in the lobby. You can get 2 venti Starbucks for 30 dollars while you wait which makes paying 15 for the same thing at home seem really cheap! The entertainment is a constant stream of people interrupting to complain. When you finally get to the room you can tell it had been painted at some point because there was paint on the carpets, on the glass on the bathroom door. We stayed in a days in once and it was cleaner than this room. The carpet looked 30 years old. There was 1/4 inch of dust on the baseboards and cobwebs in the corners of the bathroom. The outlets did not work. There is no wifi. You cannot stream on their TVs. We stayed Thursday through Monday and had housekeeping on Friday only. We had to go get towels and toilet paper at the desk, which was an obvious problem for the staff by the heavy sighs we heard. We were in the hotel across the street. The door to the street was open, requiring no key. The elevator required no key. The doors were open and unlocked with access to the street. No cameras no security. There are two small pools with old dirty chairs to lay on. I could go on and on. Never again. We stayed at the HARD ROCK, a real 4 star hotel for the next 3 days. What a pleasure it was.

Beautiful property, friendly staff, would recommend no doubt.

Yes

Staff is great. Lady at check in gave us an available upgrade and 2 free drinks for my wife's birthday. Definitely would recommend.

Bathroom had a sewage smell. Sink did not drain well, room was freezing even though ac was off. Couldn’t put heat on. Don’t like the fact that cash is not accepted. Won’t stay here again. Was much better when it was The Yankee Clipper!!!

The breakfast buffet was delicious.

I sent an email. It was not as described. Not happy with the facility.

The resort was lovely. Beautiful beaches and the staff were friendly.

Everyone was so nice. Even though we couldn’t check in to our room until 7pm.. only down fall. And couldn’t extend a late check out everything’s good!

The lobby on Friday night was also extremely loud (music) and raucous.

The beach was amazing and the hotel has private chairs and umbrellas. Nicolas, the manager of the beach area, was super kind with fantastic customer service! I loved everything about my stay!

Room didn't get cleaned on day 1....shower wasn't clean

Our first room smelt like a locker room, they quickly changed our room. in the new room the shower head was falling off the wall, the shower and sink were clogged and I told them multiple times. They try to sell this place as some kind of a resort and it’s definitely not.

Clean room Staff nice

The first room had a mold smell. Room two the AC would not shut off. The electrical outlets were not working and it wasn’t clean. Room three was the room I expected to get. But it took three rooms to get there.

Clean room, staff friendly, easy to get around, lots to do

Excellent

Ac

The staff was courteous however the grounds was unattended trash cigarette butts overflowing trash cans. It was good and a great location. It maybe an East Coast thing. A lot of tourists from abroad. Price was right. Food was expensive for what it was.

Room was nice but cold. Good view.

Perfect location for a pre-cruise stay.

Great location, staff are kind and helpful

Hotel lobby smelled great and the valet and front desk were friendly.

Once our cancellation period expired, we were informed of a $43 plus taxes charge per night. We ate in the Wreck Restaurant having confirmed the Mermaid Show would happen. It did not so we paid for a premium meal but did not receive the show. The room was cold and neither the air conditioning nor the in room electric heater warmed it up. A number of the electric points did not work. Will not be staying there again.

Pool deck and beach were great! Mermaids were a bit misleading... we checked multiple times during the suggested hours, but never caught a glimpse. Also, snacks aren't allowed on the beach unless you purchase them from the hotel. It was odd to watch people being escorted off the beach by security for having Publix pretzels in their pool bag.

Yes. Maria at the front desk answered all of my questions and helped us wirh our upgrade request.

Worst hotel rooms ever!

The staff was great. The hotel lobby was lovely. The rooms were dirty. And honestly very disappointing.There was a hanger and a rusty toenail clipper on our balcony. Our breakfast buffet food was cold.we had to leave the beach early on sat because of a private wedding. No warning. Unfortunately I don't believe I could recommend this resort to others.

I needed to ask the front desk some questions about checking in, but communication was extremely difficult. Once there, everything was nice.

The room staff did good work. The rooms need a upgrade. Decor circa 1990. Some switches broken shelves pulling away from wall, tp holder barely hanging on.

Overall, I wouldn’t stay here again.

Nice amenities, superb location ! Overall great value for the money

Staff for sure!!

On top of that, the noise from the people at the pool and from the streets was quite disruptive.

The room had no fan so after people took showers our room was so sticky for the rest of the night. The beds were full size beds. It was $55 to park per night which is ridiculous! The pool was closed 2 of the days that we were there and same with the restaurant that was connected to it. We will not be coming back to that hotel.

Rooms were okay. Def see some wear… zero water pressure. Great beach access.

That happen. Thanks!

Unfortunately, the condition of the room itself was disappointing. I understand normal wear and tear, but this went beyond that. There was a lot of dust on the lamps—not just a little—and noticeable stains on several picture frames around the room. One behind the bed literally looked like handprints from nacho cheese Doritos. The TV remote barely worked, which was frustrating. When I tried to open the patio door, the door handle actually fell off. It appeared the screw had snapped, which is a serious maintenance issue. While the ocean view balcony was fantastic and definitely a highlight, the glass patio doors were covered in fingerprints and smudges that made the room feel unclean. To make matters worse, housekeeping knocked on the door twice without announcing themselves and then walked right in, which felt very unprofessional and uncomfortable. The amenities, however, were amazing. The two pools, coffee shop, and gym were all great and very well maintained. I personally feel like more money has been put into the amenities than into updating and maintaining the rooms themselves. What really adds to the disappointment is the price. The cost is comparable to a luxury resort, but the room quality and overall experience do not match that level at all.

No drawers for clothes storage in the room and no chair either. The first room they gave me was dirty! Nothing close to what a resort should be!!! The only thing that saved the day was the amazing staff!!!

Clean room staff memebers we kind and very helpful

Great location, walkable to the marina, beach and restaurants.

Great

everything was perfect

Clean room

Good

Overall, the state was pleasant however housekeeping could use some work.

Paid a luxury hotel price for what felt like a poorly maintained motel (much the building is a converted motel). While the staff was friendly, discovering that our room required outdoor entry was an unwelcome surprise and not clearly represented in the listing. The photos are misleading. The room had a noticeable mold smell, a bathroom sink that did not drain properly, and visible water damage with discolored walls. We’ve stayed in worse places, but not many, and certainly not at this price point.

Bathroom sink was beyond clogged. Took 30 minutes to drain each time it was used. All 6 outlets by the bed were so loose that they didn't maintain connection to any plug. The room had a musty smell to it. And the location of the soaps and handlebar in shower need to be re-thought. They stab you the entire shower. Such a disappointing stay. Room 380 go check it out

This resort has it all from a pool right on their private beach to drinks and food servers, bicycle reservations if wanted and walking distance to the marina village on the main strip. The staff is extremely friendly and courteous and the hotel and rooms are clean. For the price this resort is truly a rare find and a gem!

Room was clean, staff friendly

Room was not the cleanest. Valet parking $55 daily plus tax , resort fee $45 daily. Paid $25 x 2 for an upgraded “ beach front “ room & had a view of the volley ball courts with beach way in back ground. No real direction from anyone … line for check in & house keeping did not speak any english or understand english. A very busy place , noisy & touristy,

The closest doors were near impossible to open and close. The windows overlooking the Marina were filthy. Constant sickening odor of marijuana on our floor next to the elevator. The only good thing was their heated pool and access to beach. Staff was good. Maintenance sucks.

Room was worn out, dirty and not up to the quality we expectes.

Had to remind front desk to give me the prepaid breakfast card and beach wrist band. They were very nice however

The room smelled musty, nothing horrible, but pricey for what you get. Hotel food was pretty good.

This was our 2nd time at B Ocean. The staff was extremely kind and professional. The amenities and beach access are amazing. The only thing that I'm disappointed about is that I requested an upgrade after receiving the offer from the hotel. I had selected a marina view room, and asked for an ocean front with balcony thinking that it would be a better choice. The room was not as good as expected. Stains around the toilet, dirty bathroom curtain, scratched furniture. I don't think it was worthy. The food at the pool restaurant was delicious.

Room needed updating, a lot of wear showing and damaged or broken items

Also keep notice they add tip automatically to tabs. Pool waiter added it and then gave me an undetailed receipt to add a tip to total and i didnt know it was in the total until he gave me the second receipt after

Carpets everywhere were disgustingly dirty. Specially in the rooms they were gross look like they’ve been there for since 1970.

The rooms were clean and the staff were extremely helpful and accommodating. From valet (specifically Carlos Alvarez) to front desk to bartenders, everyone made our stay excellent.

Staff was very nice. Location and beach were beautiful.

Check in was great and Caru the Bartender out at the little beach bar was phenomenal. I will be back because of her personality and service!!

We have stayed here 4 times & will be staying here again for sure! Clean, close to restaurant within walking distance, nice pool & beach access!

The hotel was spotless, the vibe was great, and the staff was beyond amazing. Everything felt welcoming and comfortable. Huge shout-out to Marie at the front desk—she truly went above and beyond and made our stay extra special. Can’t wait to come back!

Staff was super friendly. & the property was exactly as advertised. The room could’ve been cleaner. cleaning entered the room even though there was a privacy sign on the door.

Beds had visible sagging spots in the middle and were extremely uncomfortable need to be replaced. This hotel is not all that in a bag of chips for the price that they charge to stay there it’s kind of like a normal holiday in type place and if you check out a day early, they refuse to give you your money back for the day you don’t stay there.

Patio door wont lock in both rooms I booked. Pool was dirty, restaurant and all staff were awesone.

Perfect

Room was absolutely dirty and place was horrible. The videos and TikTok’s of the place is an absolute lie. There were so many hidden fees and staff had us wait 30 minutes prior to check-in after our flight was delayed. Do not book this place.

Great location, direct access to the beach the beach - cno street crossing. Staff very accommodating.

Sevice at breakfast was exceptional! Great private beach and family friendly.

Great property, clean and great staff

Proximity to the beach was wonderful. Staff was nice. House keeping wasn't great - low on towels, no complimentary toiletries or bottled water, shampoo was empty. Cleanliness was fine, check out line was always long at the front desk. Overall, it was a good stay.

Poor management. Don’t expect to check in at 4pm. The delay was 3 hours. They gave us 2 free drinks at the bar. 🙄

Our room was freezing. We are from Michigan and we could barely handle this room. We were sleeping in long pants and sweatshirts. The thermostat was definitely broken. We told the front desk, and no one seemed to care. They did not offer a different room or to see if repairs were needed. The entirety of our stay in that room was extremely uncomfortable. We came to Florida to escape our harsh winter. We had to ask for extra blankets multiple times before we finally got them.The hotel hallways and the carpet in the room were dirty. Our room was never cleaned, nothing replenished. We felt misled by the website photos. The beach is beautiful but I would never stay here again. Way overpriced for a broken thermostat and freezing room.

Horrible experience. Hidden fees not shown, and waited 4 extra hours to check in past the check in time. Missed my event I was in town for. Will never be staying here again.

Upon check in time, the line took over 1.5 hours to get checked in. No reason given what took so long. Nothing was offered for the long wait but some free snacks and some water. The pool and beach access was nice but i will be hesitant to stay again if the check in process doesn’t change

The receipt print out for our rooms did not match what was taken from our credit card. The beds were extremely small. They're not double/queen beds, they're full, which hardly fits 2 small adults.

Not much to do, bar is small and overpriced. Heat in room doesn't work. Carpet was dirty. This place needs a makeover and new furniture. Was a waste of money. Won't come back.

Check-in line was always long, room had musty smell and was missing furniture (dresser, desk, comfort chair). Luggage rack was broken so had to set luggage on iron board. Every purchase included an auto 18% gratuity, towel and beach lounge workers seemed put out when setting up chair, and they setup chairs randomly vs organized rows, so it all looked like a cluster f.

The management of the hotel was terrible. When we first checked in we asked for a travel crib for our baby. They said housekeeping would bring one right away. We called over and over and they either wouldn't answer the phone or said one was coming. We went to the front desk and there was a long line of other people complaining. They called housekeeping in front of us but the travel crib never came. After 4 hours they said they had none left. We were later told that they just don't even have travel cribs at the hotel. If we had been told we wouldn't have spent hours of our vacation trying to get one. We then had to try to go to Target at 8pm after my baby's bedtime to buy a travel crib. They could have just told us the truth. We had other problems, our first room smelled like smoke, they couldn't find our reservation when we first checked in, they never told us when our room was ready and we had to bug the front desk, they wouldn't help us bring our bags up to our room. The hotel did have a nice beach and pool though.

Won’t use it again or recommend.

The room needs work. Bedside lights old and torn. Stained carpet. No chair in room had to bring outside chair in. Door outside our room was slamming loud Everytime someone walked in our out and all thru the night. Bed sheets are too small to stay on and comforter very old and torn and lumpy. Pillows just ok. The only plus about this hotel

Room was not clean, phone didn’t work, poor water flow. I would not book this hotel again!

That was the good above, now for the absolute worst they had a party playing music so loud it was impossible to even watch tv or sleep, we had to change rooms at 10.30, I went down as they wouldn’t answer the reception desk phone, get gown there and two of them are laughing looking at a mobile phone while the phones are ringing, absolutely terrible customer service, we moved room to the building across the road as the party was in the main building, ruined the nights stay and felt terrible the next day, they just don’t care about guests at all. Don’t recommend to anybody with kids. Beach staff were also poor just messing around in the hut, they also don’t care if the guests are enjoying the stay. Never stayed anywhere where all you hear is guests complaining about the place it’s embarrassing. Best part of the stay was getting the car to leave.

The property is beautiful, and the front desk staff are pleasant. Our room wasn’t ready at check-in time and many people were being told to try back in an hour or two. Then the toilet overflowed in the first 5 minutes.

Room was clean and service staff was very friendly and responsive. Outdoor pool and bar service was great, beach bar staffed by Calu (bartender) was also great and well stocked.

Staff support really lacked

The staff is extremely helpful. The resort is phenomenal and the food excellent!! We loved being directly on the beach. Very family friendly!!

Our room had an awful odour Which we didnt figure out until we showered There were no fans in the room The smell was mildew When we mentioned it at checkout The response Sorry for your inconvenience But that tower has no fans in the bathroom Here is 2 buffet breakfasts No concern about the water damage to the room Or the fact that I had to use puffers to breathe Sad But we wont be back

Room decor outdated, windows were dirty. Smelled of fuel odor coming from heating unit. Complained to the front desk several times about this issue, never was resolved. Only one person for available to check guests in and out, which caused us to have to rush to catch the taxi we had called the night before. The breakfast Buffet was very expensive, and the food was not good. I would not choose this Hotel/Resort location for another vacation stay again nor would I recommend it to my friends.

Room was mediocre. Tiny bathroom. No vanity space at all. No towel hook for hand towel. Inconvenient. Gym is advertised but consists of 5 cardio machines—3 of which are broken. There is one cable machine but the cables were dangerously frayed, impairing movement (broken). A few mismatched free weights are available. Location is nice. Valet is expensive. Don’t bring a car

Place is

There’s a lot of dust in the room

The room was cool and no heat they said they bring a heater it never showed up we call for two day for heater. The show was luke wram at best

Checking in was a disaster as they oversold rooms , all drains were clogged in shower and sink, noises , waited for 6 hours for extra towels and water - also no parking if you do it’s $55 a day for valet. - also pool closes at 7:30 and there was no communication regarding.

Little bar/restaurant in lobby is horrible. Service is horrible, food gross and price is crazy.

poorly maintained. The prices charged do not match the quality of the services provided. I will never come back.

This same experience happened to another one of our family members who booked through AIRBNB as well! It’s one thing to make a mistake, but then to poorly resolve the issue or even pretend to have sympathy for our situation. This hotel probably makes millions a year, yet can’t properly accommodate or compensate the issue. I will never stay here again nor will I recommend this hotel to anyone. I have stayed at other hotels such as Margaritaville, who go above and beyond to resolve their issues, that it does not even negatively effect your stay. Don’t try and save money staying here you will regret it in the long run or have to sleep in your car with your family because there’s no where else to stay.

Half the mattress was broken on one bed Mold/water damage all along wall Dirty- someone’s leftover candy on the floor. Def would’ve been caught if room was cleaned Bathroom smelled gross- small/yellow water Called for bath towels 2 days in a row before actually getting them Security must have been lacking. Had to call multiple times. Woman passed out on the floor. Then at 2:30am another woman banged on our door so harshly it woke my son and I and I was legit shaking. Screaming in the next room. I don’t think they even had a restaurant. Best part were the people working in the busy coffee area. They were nice. Also the beach guys.

love this hotel !

lack of staff..prolonged check in...over priced for property

Staff was less than helpful when asked about New Years activities for under 21. They just said NOPE. Room was missing table. Room had coffee machine but no cups. Asked and never brought in until the next day.

Staff friendly room clean

Short staffed . Room was not cleaned for 2 days. It was 45 degrees out and the only heat was a space heater that was in the closet that needs to get plugged in and didn’t look safe .

Staff was amazing Marie at front desk was so great!!

all of the above. This is the worst hotel experience I have ever had. Check in took over 3 hours and 5 hours or more for other guests. Waited for room on beach, no beach towels. Our room had 2 bath towels, no racks in bathroom to hang wet towels. The refrigerator did not work, informed front desk, no remedy taken. I expect some type of financial compensation. I will be leaving this review on all travel sites.

Hotel was spotless & well laid out. A complementary cheese platter and wine was such a nice gesture & very welcome after a long trip from London

Front desk staff were rude and offered no help. This property should not be allowed to accept bookings if they cannot honor them. Very poor experience.

Room was very clean, most of the staff was helpful.

You would think there was a shortage on towels and sheets. Everyday asked for more then 4 towels, always told no more towels. Asked for a cot, not cots: ran out of soap cause they only fill 1/4 the way, never refilled soap. Pools xlose at dark which is literally 5:00 pm. Staff always too busy to help. The air conditioning is either freezing you to death or sweating you to death. 2/3 the charger outlets don’t work, phone don’t work. Honestly place sucks

Front desk staff, bar, valet/concierge service was great. I loved the close proximity to beach. This was our 2nd stay here and hope things improve for us to return again next year.

Also ran out of towels one day at the pool and beach.

Horrible rooms, no cleanliness, rude staff

Solid property right off the main part of the strip. Property is dated needs upgrades, but staff is awesome! They go over and beyond to make up for property limitations. I stayed during holiday week so the team here was stretched thin but did an impeccable job!

Property not maintained

So duty and bad service

Had to have new bed sheets for the pull out couch due to massive stains. Was checked in 30 mins late after waiting in lobby for 4 hrs. But staff was very friendly.

Couldn't ck in til 2 hours after "check in" time. Missed dinner out with friends as our room wasn't ready til after sox o'clock. only stayed one night and they gave us grief over late checkout.

First of all. The air conditioner did not work the first night. The outlet on the left side of the bed was not working at all. Second, the shower was not very hot and the water pressure was low. Third. At night the kids run wild in the lobby and because of the tile floors, the sound is unbearable. Friday rate was outrageous for amenities. Rooms were good and beds comfortable. Property was beautiful, beach was excellent but drinks are expensive. Customer Service was excellent!!!

Yes

Excelente

This hotel is great for a night or two when traveling through to have a nice time with their pool and beach amenities.

No

The room is ok but the hotel is so loud. People yelling all over. Not relaxing at all.

This has always been my favorite hotel in Ft Lauderdale every year we go a few times but I think I won’t be going again. The towels and bedsheets smelled very bad like old those bath towels were so old and smelled bad they even had stains. The bathroom sink was clogged very disgusting, we couldn’t even make coffee in the morning the coffee machine did not work I don’t ever do a bad review but this time I had to . The valet parking very expensive and also crazy i think they should have free parking for the guest because they charge a high resort fee. I don’t think we will be going to this hotel again.

Food selection and bar under staffed. Long wait for food and drinks.

18% tips included on all receipts without asking

Had to move rooms because of bugs . Wouldn’t stay here ever again

Just fine

We had a nice stay.

You pay a resort fee for water, with no water bottles available from the front desk or did they assist with finding you some. Our room had ants on the night stands and all the counters. Ruined all our food. There was black hair all over our sheets and shower. The carpet was ripped up at the transition of floors. The place was just gross. I brought this to the front desk’s attention at check out and he said sorry, thank you for staying with us. The only plus they did, was allow us to check in early. My family will not be staying here again.

We stayed 2 nights and was woken up for about 2 hours to a couple fighting next door and pounding on door and I tried to call the desk through the phone and it was not working so I had to go all the way to main building ti tell them to call security and it took another 30 minutes before security came and even after security left the couple was still fighting super loud. Throwing stuff, banging on door, banging on wall. We were unable to sleep all night due to the noise. That was Ridiculous. We weren’t offered anything as compensation for what we had to go through. This ruined our last day in Florida as we were extremely tired the whole day and ended up sleeping to make up for not sleeping at night due to the domestic situation I also told them to call the police because he was hitting the girl and they didn’t. They had no sense of urgency to anyone in this situation. Also bed sheets were all ripped and yellow. Bathroom had broken handle. Awful experience

Room was nice. Location is great. Was not happy how they handled checkout. They charged my sister card, when it should’ve been mine. After calling several days in a row and leaving voicemail. No one ever retired my call. Disgusted with the lack of professionalism. Will not stay again.

Edffd

Awesome front desk but the bathroom sink was clogged and room smells like mildew.

Room was nicely appointed but pillows left much to be desired. Not really beach view from inner tower. A little pricey for what it was.

Our room with a balcony was so worth it! The view was great! Private beach and full bar service on the beach was the cherry on top. We were in the pool / beach for hours on end. Amazing trip and would absolutely stay again. Even with ongoing construction at the time (they were renovating the pool!) we hardly noticed!

Great value for being in position A in Florida. Beautiful beach, awesome staff and clean rooms

Good location, nice beach. Staff was friendly and helpful. The room was a little run down plus there was no soap in the shower and the TV didn't work. Staff did respond quickly to rectify the situation. The $9.80 charge for my morning latte was a bit off-putting. Resort fee is steep and charged even if you check in late. Probably won't stay there again.

Amazing

Clean room and everyone is sp nice. Great location!

Very disappointed with the property! Checked in and received the penthouse suite! Excited to spend the weekend on Ft. Lauderdale and celebrate our Christmas party. Woke up on the first morning and found the living room area was over 80 degrees. The thermostat was blinking with an error code. (We checked and it indicated a blocked drain). The bathroom sink was also clogged. Went to spend the day on the beach and informed the front desk of both problems. Returned several hours later and neither had been fixed. Maintenance showed up two hours later to clear the sink, plunging the filthy water right next to our toothbrushes and not even asking us to move them. No one ever showed up to fix the AC. We tried to have some friends to the room but had to leave because it was too hot. The kitchen area was covered with ants. Our coffee cups were crawling with ants in less than ten minutes. There was glitter all over the floor in the bedroom next to the night table and the glass doors in the shower were so out of line, you couldn’t close them for risk of breaking the glass. The living area of the room was so hot, we had to keep the curtains closed the entire weekend, so we didn’t even get to enjoy the view. The TV remote in the bed room didn’t work very well. The front desk offered us a measly $50 credit on a $700 weekend! Be aware there are ridiculous fees, including a $55 dollar a day valet fee!!!!!!! Brunch is $95 per person! With those prices one would expect better se

Clean room, great friendly staff, amazing view, right on the beach

Great place.

It was an ok place nothing to write home about

Very clean

Every tu ing was great

Dirty, loud neighbors, smells, I wish I never booked this room.

Beyond the obvious health and cleanliness concerns, the experience made it impossible to feel comfortable during my stay. What should have been a relaxing visit turned into an unpleasant and stressful one. I ended up leaving the property and finding another hotel. I expected far higher standards of hygiene and guest care. Unfortunately, based on this experience, I cannot recommend this hotel and will not be returning unless significant improvements are made.

Very good

We had an Oceanview room. The view of the beach and ocean was pretty from our room. However the room was very small for the 4 of us. I didn't realize when booking it was 2 Double beds not Queen beds. My family of 4 was very squished. I wouldn't book here again with my family. I would look for a hotel with a larger room and larger beds.

Beach staff professional and attentive- front desk staff as well. Coffee store staff wasn’t on the friendly side. Seemed rather short and abrupt.

The lighting is terrible on the walkways. The property needs an upgrade inside the rooms.

Overall, very dated hotel with musty rooms.

Directly on the beach. Nice rooms.

We enjoyed the ocean view

unexpected fees which were not listed pre purchase

Great hotels close to Cruise ports.

Rooms need a deep clean and some maintenance.

Beach access

Rooms are old and not as clean compared to newer hotels. But the room we had on the high floor had excellent views! Close access to the beach is great!

Room ws substandard

Restaurant very expensive. Not near other restaurants.

The shower head was broke and fell on my foot twice. Not clean. No place to put our clothes except 2 small drawers. Pricing was ridiculous with resortfee plus $32 plus gratuities for the umbrella. I really liked this hotel.. no more.

Double beds need to be replaced by queens way too small. Better signage in hotel for beach and both pools

Certain rooms can be small depending on where they put you. Upgrade to ocean view. Short walk North to restaurants and bars. Drinks are expensive like all ocean front hotels.

The resort is beautiful but the rooms need a minor upgrade. There is a daily resort fee on top of the stay.

Great resort! Very clean, staff was very pleasant, especially Maria at the front desk. The only downfall of the resort was the food. Food was very good but very expensive.

Room was basic but clean and the pool areas were wonderful staff were amazing.

staff was friendly and it was close to restaurants and the beach

Staff were amazing and helpful - from check-in, beach chairs, and bar staff

The staff were very friendly and accommodating.

I’ve been to many resorts and I was unimpressed with everything the B ocean has to offer. Never going again.

Moreover, I found the staff to be very unpleasant and unhelpful. Despite bringing these issues to their attention, there seemed to be no genuine effort or willingness to resolve them. Their lack of responsiveness and apparent indifference only added to my frustration and disappointment. Because of this I had to cancel my reservation and look for another hotel.

Room very clean nice beach view

Rooms were clean staff was very helpful

We arrived an hour before official check-in. We totally understood the room wasn't ready but thought we could at least get rid of all the administration. To stole our luggage in our luggage room but when we got back 4 the line was about 45 minutes long to check in

Nice place to stay

Room felt neglected plus the staff was awful, the only guy who helped was Joe. Shout out to him and give him a raise.

Room was spotless, liked the amenities

Our room overlooks the ocean so we have a fabulous view. Everything is very clean and the beds in our room are comfortable. The property needs some updating though. The staff we have interacted with have been very nice and very helpful.

Ues

Room was dirty and “stunning” ocean view was a view of volleyball court! The whole hotel smelled like marijuana and pool was filthy! Our bedspread was ripped !