Microtel Inn & Suites by Wyndham Florence

Room was clean, staff was respectful, great stay, thank you

the bed was comfortable and the adjustable air conditioning was appreciated. however, i did notice a strange smell in the entirety of the building but also in my room. the bathroom sink underneath the rim had some mold, i had a few stains on my bed sheets, and surfaces including the tv remote could’ve been wiped down. other than that, it was an okay stay for 2 nights.

Location The staff was unwelcoming, the room was dirty and in bad condition

Easy to get in and out great location

Due to my air conditioner being fixed, I stayed for one night and had no complaints. The attendant at the front desk was courteous and made check-in a breeze. The room was clean and there were no disturbances. I would definitely book this hotel again.

Convenient and inexpensive. The front desk was very welcoming It could use some updating. The towels were very thin

Very good

Good

Everything was good except that my husbands bike got stolen. I feel like y'all need more security.

Everything was good except that my husbands bike got stolen. I feel like y'all need more security.

I enjoy staying at this hotel in which I always stay in once I’m in the Florence South Carolina area. It’s clean, safe and well maintained. I love the breakfast in the morning time with a lot of good options. The staff is friendly and nice and if you have any problems, they address it properly. This hotel is my go to every time I travel to the area. Sincerely, Ramirez W.

My room was clean and it was pet friendly. The out side was ok. The main problem I had was the person that checked me in asked are you sure you need a handicap room. I was in a motorcycle accident last September. I crushed my heel and broke a few more bones, so it's still hard for me to walk and it swells bad. So what he said was real inconsiderate.

Exceptional

Everything Everything

Everything Everything

It was a pleasure to ve there

It was a pleasure to ve there

Clean, accommodating, and friendly

Poor

Good

The door to exit. The shower makes weird noises, the staff is ENTIRELY rude especially the manager. I also seen several bugs throughout the building.

The door to exit. The shower makes weird noises, the staff is ENTIRELY rude especially the manager. I also seen several bugs throughout the building.

Quiet hotel. Bed was comfortable. Hallway smelled of marijuana. Active water leak in hallway by elevator. Bathroom had newer countertop and cabinet facings but still felt run down/dingy. Lighting seemed dim. Caulking obviously re-done many times. Tub faucet dripped and was extended out at least an inch from the tub (not flush mounted). Human hairs on shower surround.

Quiet hotel. Bed was comfortable. Hallway smelled of marijuana. Active water leak in hallway by elevator. Bathroom had newer countertop and cabinet facings but still felt run down/dingy. Lighting seemed dim. Caulking obviously re-done many times. Tub faucet dripped and was extended out at least an inch from the tub (not flush mounted). Human hairs on shower surround.

Everything was perfect. The room was super comfortable and it was so quiet. I’d move in there if I could.

The second shift manger has a bad attitude

The second shift manger has a bad attitude

staff and location the general age of hotel gave it a run down shabby vibe toilet not bolted to floor properly, hole in bathroom wall patched with caulk not spackle bed way to soft freight train in middle of night

Hôtel qui a mal vieillis

Staff was friendly and efficient. Good parking poor breakfast

The room was ok, but overall I wouldn’t stay here again. I had reserved a pet friendly room which advertised no fee, but it was $25 more. There were only 3 pillows on a bed for 2 guests and they were stingy about handing over 1 more, and they advertised waffles at the breakfast bar, but they didn’t have them.

No pool

Parking was very good and well lit.

excellent

Burned holes in sheets and room smelled of burned ironing. Outdated and overpriced.

Best shower for similar hotels. Excellent mattress.

The property needed so upkeep.

I’ve stayed in Microtel Inns several times and have had zero complaints. I will never stay in this one again (Florence, SC). Musty smell, the bathroom looks like it was caulked by a first grader. Most if the electrical outlets have lost their tension and need replaced. Others have burn marks from arcing. Trying to tune a specific TV channel is a joke. Corporate needs to do a surprise visit.

It was ok no frills had to ask for towel replacements breakfast was minimal,bed comfortable

check in was quick and easy and plesant. Rooms were renovated and very clean and spacious. Beds were comfortable. Bathrooms were clean though the tub either needed to be scrubbed better or needs resurfaced because it looked a bit dingy. Shower head needs to be replaced but water pressure was great and HOT. There is NO fan in the bathroom so it gets really hot in there. The only thing i was super disappointed in was breakfast. All the reviews said it was good but it was awful. there was was muffins, bread, yogurt and cereal...and there may have been apples but they were gone. If they would do a better breakfast selection with at least a waffle maker and some kind of hot food like wggs and sausage they would have a really nice hotel. It was a convenient and safe location to the interstate and well lit. Lots of food choces around as well. Overall a great budget hotel just needs a little tweaking.

Not sure about pet friendly didn’t have one

Staff were super nice but the bathroom wasn’t the cleanest

The staff was very reassuring & courteous.

Hotel needs major remodeling. Lots of rust and mold in the bathroom

Pets were welcome

Small room, no problem. Big fridge. Free coffee in the AM. Property is run down but bed and bathroom were clean.

The front desk personnel were just ok. The check in person was businesslike and the check out person didn’t seem to want to be there. There was a monitor behind the desk that described the breakfast but it wasn’t as described. There were muffins, bread, apples and overripe bananas. Nothing hot. The bed was ok but there had been liquids splashed on the wall and the window seat had dried liquid on it. The bathroom appeared to have been recently painted but the painters left an unpainted edge all the way around.

I liked it so much on the way down to Florida from New Jersey that i stayed there on the way back. Staff was very accommodating. I hit tons of traffic on the way there and back and they held my room until long after midnight.

Old and worn

Old and worn

Yes

The room was not nearly as nice as what was in the pictures and the ratings were more than I would have given.

Yes

Decent room. Nice staff.

Yes and yes. No issues.

Leo & Sam are the best!

Exactly what I expected for the price. A clean room right off I-95 for a good night’s sleep before getting back on the road.

Front desk attendant was not friendly and should not be in customer service. A/C and heating unit not working right. The heat wouldn’t stay on. There was a hole in the bedspread. Bed end table not properly attached and it wall.

The staff was amazing. The front receptionist went above and beyond to help us out. Definitely will stay again.

Says they have a “complimentary breakfast” it’s cereal and coffee that’s it. The room was okay about what you would be expect for the price but the “breakfast area” is literally three tables and only three options for cereal.

Friendly staff, clean room, very comfortable bed

Room was trash didn’t have no heat, looks real old in… Also have roaches… Breakfast wasn’t good look like everything was old. Idc if the was the last hotel in the world I wouldn’t stay here again. My page showed good reviews and I should’ve went and google to see reviews..

The staff was weird. Keyed into our room while we were in there to ask if we needed towels the day after we got them. Very weird and nosey. Went inside ny friends car. I was very disappointed because I stayed here last year but now I will never come back. The room was even worse than last year, there were stains in the floor and the dresser and desks were ragged.

they was racist

Friendly staff, clean rooms, nice location

Clean rooms

There were huge on the couch. It was supposed to be handicap accessible but I couldn’t get my walker on the far side of the bed. Would not stay here again.

The photos look great but don’t let that fool you. First of all the bathroom lock didn’t work, there were endless strange noises coming from the roof and the bed sheets were dirty.

If I could give it a zero star I would. The hotel rooms were nasty. We got two rooms and one of them had a leaky toilet and dripping faucet in the bathtub. We didn't even stay for the breakfast because of how nasty the rooms were. For the price I was hoping for better and I recommend a new one. Stay there unless you absolutely have to

Very good

The heater in my room didn't work well and it was a little chilly

The bathroom floors were dirty, the maintenance was not good, there was compound thrown on the wall where a hole was, there was a hole in the wall cut out for the tissues, big nails not screwed in all the way into the walls, breakfast was false advertising, there was no waffle maker or waffles pre-made, and the tv was nonfunctioning and when we told front staff the next morning they got defensive about it said we should have said something about it in the middle of the night so we could change rooms but we were already changed into pjs and in bed at that point, we just wanted to inform them so maintenance could fix it for the next people.

Clean room

Fridge doesn't work, lots of cold air seeping in from around the ac unit, shower drips water ALL DAY!

Clean

Good stay

Decent place to stay. Nice and clean.

Great staff and nice room.

Cleanliness of bathroom. Shower had great hot water, but when using the shower head, it whistled as you turn the faucet and the whole time you used it.

While getting out of our car we were approached by a homeless man asking for money. Don’t recommend this place.

Clean room a plus. Sad little ‘breakfast’.

Manager was very rude and disrespectful. Never again…

very shady people hanging around the 4 nights we were there. 1st night a guy was yelling in our hallway around midnight.

Great staff, nice rooms

Staff was nice.

It was okay

Staff is nice and quick

Room was clean and comfortable. Met our needs for the night.

Clean room, staff, parking, shops nearby

Room had repairs so you could still see that work was done, just a little eye sore in the bathroom but other than that everything was fine.

Everything was great

Safe and Friendly - Small Breakfast (Cereal, Milk, Muffins, Juice and Coffee!!!

Clean room. Was very comfortable

Comfortable

I have a Micro- hotel near where I live in NC it was very clean no roaches no loud noises of banging on doors 2am . The hallways had an intolerable smell and the furniture was broken in the room I had to request another room that one was nearly the same .

Staff was very friendly and made check in and out easy. I would stay again.

Room was okay. Curtains had dirty spots on them, floor in bathroom was dirty, and a man walked into my room while I was getting dressed. No knocking nor did he offer an apology.

Room was clean, close to lobby and parking lot.

Room was dirty toilet still had somebody else poop in it will never recommend this hotel to nobody it was just dirty tried to get my money back for this trip

My biggest issue is that they charged me for the room 2 times after I paid through Expedia. When I tried to explain to the manager, he blew me off, insisting he had refunded my money BUT he had only refunded 1 of the 2 $54.60 charges. The charges happened when the person at the desk charged the pet fee of $25, at check in. So instead of refunding me $109.20, he refunded me only $54.60! If he had just let me show him on my phone and listened to me, I wouldn’t be overcharged and furious!

We chose this hotel for the free breakfast and were so excited for the waffles! Breakfast was not as advertised. No waffles, no fruit, no oatmeal or grits. Two cereals, a couple of muffins and some bread is all that was available. Next time we’ll stay somewhere else - waste of a stay.

Not very polite. Dirty

Not very friendly staff. Place was dirty.

Decent place for 1 night stay. Close to highway and racetrack. Comfortable bed. Bathroom could use updating. Very friendly and professional staff. Thank you.

Tub felt like it was about to fall through bathrooms was nasty most outlets didn’t work in room ac wasn’t cold sheets was stained

They shouldnt call breakfast breakfast. Its more like juice and mini muffins. Everything else was fine

Place was dirty and need a big upgrade, I paid for a pet fee online and then was told I needed to pay when I checked in because it didn’t go through, ended up getting double charged on my credit card. Staff is unfriendly and doesn’t seem like they want to be there. The clientele is sketchy as well.

Bed had marker stain and manager at the front desk came up to our room to “make sure” we were lying. He refused to give us clean sheets because he said “it’s just a marker stain”. Area around hotel not safe and felt unsafe overall throughout the night. Breakfast was not the best as there was limited options

goood

It was decent. I dont like the carpet because over the years, it accumulates odor. The room was clean but I felt like it was humid/moldy but its good for the night and price.

The bed was uncomfortable. The hallways and common area was hot and unclean. No employee that I encountered was friendly.

Please don’t book this location. There were stained sheets on the bed and the furniture is all stained. I stayed at other locations that have full breakfast buffet options. This hotel served toast and Costco muffins. This location is just dirty. It may be convenient for location purposes but it’s not worth wasting a penny.

A quick stop for a one night stay was not worth the money spent at this location. While its location is convenient to the highway, gas, and a few food locations the facility itself fell far below the standard a Wyndham facility should hold itself to. The rooms was muggy and the floors wet when we arrived only to find the window had been left open. It smelt heavily of strong cleaning products but the room itself didn’t appear very well maintained or cleaned. The floors- where carpet could be found was disgusting. If you need to plug something in do so before you get to your room because the plugs would fall out immediately upon use. The clock wasn’t plugged in but don’t worry they have a reminder on the door how much you’ll be charged per item if anything was missing. This place was not worth the money spent, a stay in the car would have been preferred.

From the outside, the hotel looks adorable. When walking in, you’re immediately transported to another hotel. The lobby looks worn down and the smell of cleaning solution seems to just be to cover up the smell of disrepair. Walking through the hotel to our room, there didn’t seem to be a spot that didn’t have a scratch, stain, or some sort of damage. The carpet looked like the only thing it’s ever been cleaned with is a vacuum that is also in disrepair. The room was no better. The chairs were so stained I wouldn’t even sit on them if it was covered with a towel. The room was subject to the landlord special with paint covering outlets, wall repairs done by someone who had clearly never used spackle previously, and just overall dirty looking. Lights didn’t work, outlets didn’t hold plugs, WiFi wouldn’t connect, even the alarm clock looked like it had been through war. Tiles were coming apart, mildew in the shower - I could go on but I think you can understand. I didn’t book with Microtel for high standards or full amenities especially when we just needed a place to sleep for one night but there is a certain level of quality that should come along with booking at a Wyndham property. I wouldn’t recommend this place to my worst enemy.

Inside and outside painting needed. Rugs in halls dirty. Vending machine soda broken. Needs maintenance in gral.

It is August in the south it’s humid I know but the whole room felt damp. Hall way smelled bad room was better but still not good. I will be glad to never stay in a Microtel ever again

Good for an 8-hour stop, but your kids will be disappointed with the breakfast! -- The beds & linens were very nice and the mattresses were thick & comfortable. The rooms looked good on the surface, but the carpets, walls, and bathrooms could all use a deep cleaning. There were chips on the walls and some other things needed maintenance. The breakfast is very limited & runs from 6 a.m. to 9 a.m. every day - but on our trip, they closed it at 8:55 a.m. -- on a Sunday! The front desk staff were nice and helpful, at least. Overall, I'd stay here again for the price and the beds, but not take a family here, even for a road-trip stop hotel.

There staff was absolutely the rudest most disgusting ever. The evening clerk went to the restroom with the door wide open...just standing there urinating.....the 1st room they gave me had horrendous black mold.....the 2nd room they gave me was occupied when i keyed in at 1am !! The last room was a king and they made me move out 1st thing in the morning but had no other queens which i had already paid for....refused to let me stay and refused to refund my money for the night. They literally stole my money. Ive never felt so degrated by men in my life. The way they talked down to me... treated me.... urinated in front of me.... just an awful traumatice experience...and still no refund.

Room was very musty due to AC being turned off during humid season. Dirty floors in room. Rude staff.

I recorded 12 videos, all with audio, between 1:00 AM and 3:00 AM documenting the constant noise. I reported this to the manager at checkout, but he showed little concern. For reference: Room 209 should never be booked if Room 309 is occupied. And honestly—who still buys spring mattresses for a hotel in this day and age? Do yourself a favor: stay far away from this hotel.

It was my birthday and I feel that when I asked for a nice room he did not care to accommodate me either way. He gave me any room and sent me on my way. So I would say Customer Service here is lacking.

Worst bed I’ve ever slept on, but everything else was good.

It was a nice place but i didn't like you had to do $100 deposit just for one night. Just because of other people actions

We stayed 1 night while traveling. The beds were comfortable. The bathroom floor and walls were old and dirty and there was a roach. The floor upstairs was very creaky and loud causing us to wake up a few times

I love this property

It was quiet andcleab for the most part.

Qu

N/A

Overnight only. Lots of noise from other guests, room basic but walls thin so can hear neighbors

I will be recommending this place to others.

Beds were good. No lights just one at entrance. Outlets didn’t work. AC very loud. Needed some care.

Quick stop 1 night

I still havnt received my refund for the night I didn't stay its been two weeks

Check in went fast and he was very friendly. The rooms were outdated, holes in the wall, dirty floors, humid rooms because the mini split wasn’t working properly and very limited breakfast. It was okay for one night.

The hotel was clean, easy check in, nice continental breakfast. The room was clean, needs better pillows

The night staff was absolutely incredible when we check in. Very helpful and accommodating. If I had a hotel I would want him working for me. Hotel was clean and well lit. Great stay!!!!

Terrible

Dirty… rooms were terrible

Arrived after checkin time and was told that room wasn't ready. Front desk clerk said it would be ready in 20 minutes and I had arrived at the Microtel at 4:23 pm. Waited in lobby about 10 minutes and told he (front desk clerk) was going to check room, returned a few moments later and told me that we could go to our room. ( I prepaid the room before arrival). Went to room, and room was not ready....I w., garbage in cans and floor, dirty linens on every surface and the housekeeper decided that he would raise his voice at me. I have stayed at this property two times prior to this stay, and always had an affordable and pleasant experience previously, see that standards are no longer the same as they were in the past. Because we were post 12 hours driving, we are staying the night and leaving very early in the morning and will not be staying here any longer.

Bad smell in the hallway and elevator. Dirty carpet in the room. Broken showerhead. Stained towels. Mold in the bathroom vent. Rude clerk at checkout time. No ice machine, just a dirty Styrofoam cooler with ice for anyone to stick their hands in.

This our usual hotel we stay everyone were in the area.

Bunch of weirdos walking in and out of the property

They were pet friendly

Check in employee was great.

Filthy and falling apart. Had roaches everywhere and everything was disgusting.

This is the worst property ever! Honestly booking doesn’t deserve to be on the website! The hotel is dirty, smells terrible and apparently the Elevator has been broken for months! I will NEVER stay here again!

Not much

Loud trains in the middle of the night

Everything was great.

This is an average hotel for the cost. The elevator was not working. Therefore, you had to take stairs for the 2nd floor. The stairway carpet was dirty. Dust, spider webs, dirt, and stained carpet. My room carpet was clean but many stains. Other than that the room was clean. Outside in the back area had a lot of trash.

Working real disrespectful workers on a second shift no type of hospitality and very unsatisfied

Breakfast options poor, no yogurt on two of the days, No waffle maker. Stairs not cleaned or vacuumed the entire stay. Night desk person- UNFRIENDLY, Lost my business

Found a death cockroach on the carpet. No elevator! But we were in transit and needed a place to stay with our kids.

Room was clean elevator wasn’t working

Was average and not bad property.

You can’t bet the price

Great service

It’s amazing and very good communication and clean environment. Also safe and friendly.

Horrible experience. Dirty room, dirty areas in hotel.

Parking in front of the room. Quietness.

Serves it's purpose, overnight stop on our way to Florida, at a GR8 price.

Bathroom needs new fitures toilet paper holder and tissue holder rusty. Bathroom cleanliness could be improved. staff not very friendly

Place was disgusting. Mold. Dirt. No elevator working. Do not stay there

This place was filthy. The elevator didn’t work and the staff put me on the top floor. I ask to be put on a lower floor due to my bags and was refused. The breakfast was put up early and unavailable by 9am.

They did not clean our room or replace the towels

The hotel rugs thruout were dirty, stsir railings are encrusted with dirt, only elevator aparantly has been not functioning since September 2024, room rug had a large red stain in it plus it was dirty, bathroom sheetrock around tub was broke and now has black mold on it, door frame to the bathroom has a lot of rust on it,plus the tv did not work. Breakfast choices were asically noexistant. This was a decent hitel at one time, now its simply a dump, stay away people!!!!!

Rugs looked filthy on stairs. The elevator was broken. I specifically asked for first floor due to bad hip and knees, I prepaid and they were not able to accommodate me. I had to walk up the stair with my heavy luggage. Staff were friendly and said sorry but did not offer to help me with luggage or ideas.

This was a perfect place to stay during the Darlington Nascar Race weekend.

The rooms didn't smell very good.

Very ordinary but accepts dogs

It was a nice stay. I just hate that the elevator was down.

Older property.

N/a

This will be my go to hotel in the area. No complaints - nice staff - quiet room - clean. It’s not brand new but it’s far better than others in the area.

The hotel looked nice on the outside but in the room, it was horribly filthy! You could tell no one had swept around or under the beds! We found 2 pills, the end of a tampon with pill residue all around it, used aluminum foil, a dirty sock, and a dead roach under just 1 of the beds!

8.5/10 nice staff , decent rooms, they kinda strict with the towels but I bring my own anyways ! But other then that is good, parking is easy , multiple entrance (with key) so no far walking

Nice connecting rooms check in was easy

It was good! Love the area

If you love great pillows bring your own. The double bed was fine though

The gentlemen at the front desk were very nice and helpful. We enjoyed our stay and came back several days later for another rest.

Really enjoyed this hotel for an overnight- great Mexican restaurant nearby. Everything was great from the condition to the great price . I would recommend a guide for the TV was a little difficult need a guide in the room.

Wonderful stay, quick and easy check in I am traveling with my three kids would use again.

It’s a disgrace to the Wyndham company. No elevators working. Garbage on staircase where we had to use to get to our room. Bedsheets had holes in them. Burnt light bulbs. Room was dark with patches on the walls. We will never stay at this microtel again in Florence!!👎

Everything was okay.

Is that enough?

I had trouble connecting a tablet and a Chromecast to the Wifi so, I couldn't stream from my tablet to the TV.

Just plain nasty need to tear it down and rebuild

This hotel is the worst hotel I've stayed at. Not only are the rooms super small(the pictures dont show true size),the elevator doesnt work, the breakfast is horrible. They also dont refund ANY early checkouts, i paid ahead for 6 days, had to leave to a different job site and the damn manager wouldnt refund those days i didnt stay. They also have a deposit that apparently isnt labeled on the website. Manager was also rude for no reason. Worst hotel ever.

Close to nice restaurants

They put me on the 3rd floor knowing the elevator was out so I had to struggle to get all my luggage up the stairs. Very outdated, the staff isn’t friendly at all.

Bathroom fan, recessed lights, bedside light not working. Window didn’t close completely. Only cleaned room one time in three week stay

The staff have been very friendly and courteous. I have had an extended stay because of work not to far away. The hotel is safe and secure.

Very loud from others staying and sketchy surroundings . We could not wait to wake up and get out of there !

Elevator out of order....wake up call ditto breakfast was decent

The front desk worker Sam was great customer service excellent

The TV remote was terrible and didn't work, so we called services and it took them like 15 MINUTES to rework our remote and tv. So I don't recommend staying if you have kids. Its ok if ia just for one night.