Homewood Suites by Hilton Florence

Hallways and room stink of wet dog. Room AC did not work properly. Damaged amenities, disgusting carpet tile in room. Stains all over couch.

Did not receive housekeeping service. We asked for towels when we find out they only clean rooms every other day. We never receive any cleaning service. Trash never got dump.

Very nice. We were

Location The couch was very dirty in the room need to replace with new Sheets were okay

This was our first time staying with the Hilton on our way to Orlando and I'm so pleased that we discovered it and we also stayed on our way back to Pennsylvania and hopefully will do the same next year. The hotel was very accommodating as we had our two small dogs with us as well. Our room was very clean and we appreciated the kitchenette .

Staff was awesome.

Superb

The place was spotless. The breakfast was excellent. The staff was very attentive and extremely helpful. I will become a member of Hilton hotels and on my way back home I will book with them again. ! Excellent hotel specially the one in Florence South Carolina. !

Exceptional

The hotel was clean, fresh, and pleasant, and the stay was comfortable. It was impossible to close the curtains properly. The streetlights were shining directly into the windows. We tried to hold the curtains closed with our own clips, but even through the gaps the light was extremely bright, and at 3 a.m. it felt like 9 a.m. on a sunny day. Because of this, we were not able to sleep well. Most likely for the same reason, our upstairs neighbor also couldn’t sleep and was walking around all night. We could hear every single step because the ceilings in the rooms are very low and the sound insulation is very poor. If you sleep with earplugs and an eye mask, then this is a great hotel. I made the photo at 3:50 AM

We had a great time at the hotel everyone was helpful.

The property was clean and Nicholas was very nice. Everything was perfect. Besides beer being to high.

The property was clean and Nicholas was very nice. Everything was perfect. Besides beer being to high.

The breakfast was exceptional. Everything was was hot and fresh and there were so many items to choose from, not you average eggs and waffles. The attendant was very friendly and helpful. The breakfast room was comfortable and inviting. They offered hot coffee and tea all evening. I sat in this room to eat the sandwich I had purchased, had coffee and read my book . It was comfortable and inviting. The desk lady at night was so kind and helpful. The room was large and very clean . I couldn't get over the fact it had a full kitchen, even a dishwasher! The pool area was very nice. I wanted to go in but it was chilly and raining. I will definitely stay here again. There really wasn't anything. Maybe it was a little hard to find coming from I 95 but that was probably just me.

There really wasn't anything. Maybe it was a little hard to find coming from I 95 but that was probably just me.

Exceptional Stay! Everything about this hotel was exceptional. The room was spotless, comfortable, and beautifully maintained, making it a perfect place to relax. What truly set this stay apart, however, was the staff—every interaction was warm, professional, and attentive. They went above and beyond to ensure a pleasant experience. I would absolutely recommend this hotel and look forward to staying here again.

Everything about this hotel was exceptional. The room was spotless, comfortable, and beautifully maintained, making it a perfect place to relax. What truly set this stay apart, however, was the staff—every interaction was warm, professional, and attentive. They went above and beyond to ensure a pleasant experience. I would absolutely recommend this hotel and look forward to staying here again.

For this visit though, there was food in the refrigerator from the previous guest and there wasn't an inner lining for the shower curtain.

Excellent from the greeting to the check out. Price

Excellent from the greeting to the check out. Price

Friendly knowledgeable staff. Rooms were clean and beds comfortable. I would absolutely stay here again! No complaints, All was great!

Friendly knowledgeable staff. Rooms were clean and beds comfortable. I would absolutely stay here again! No complaints, All was great!

.

Exceptional

Upon check in they were over sold so they put in a room knowing it was out of service. When I arrived in room heat was not working. I called front desk to he told maintenance left for the day and there is nothing they could do. Amanda the front desk agent refused to refund my $233 I paid for the night and told me the heat was working perfect! LIES!

Everything was nice breakfast was good

Superb

Exceptional

The staff was amazing in taken care of me.

The hotel looks like it was refurbished and looks newish. The reason for my lower marks is because we got there and you know when you sleep in a bed the sheets look like they are imprinted with the shapes of the mattress pad below? It looked like that. Also there were several hairs between the sheets. The other bed looked better however on the quilt there was fountain. There were long hairs on the tub walls in the bathroom. The center table didn't look like it had been wiped down. The staff was super nice and honestly the breakfast was phenomenal. Sadly I would never go back to this property.

NA

This is a good hotel, but we booked a suite, with a door between the main bedroom and the pull out couch, and this suite didn’t have that, was small, had only 1 chair in the dining room. Trash bags were not inserted into trash bins. Breakfast was amongst the worst I’ve had at any such hotel. The fruit was off. The mini omelettes were dry, and made with American cheese, the pork sausages looked like churros. And pulled pork soup? The only good breakfast food was the waffles, which you make yourself.

comfortable beds, very clean

Breakfast was excellent! Hotel was very clean and staff very friendly.

clean, comfortable and friendly staff.

Spacious and extremely clean. Great breakfast. Friendly staff.

Absolutely loved my stay! Clean room, nice front desk and breakfast area staff. I’ll stay here every chance I get in Florence and will consider this hotel line when available for other destinations!

The staff was very nice and welcoming. Room was neat, hotel maintained very well.

The room is spacious and kept clean. The kitchen is sufficient for some basic cooking. Very helpful staff. The Tesla charger is a nice bonus

We were not given the room we booked and told that they were sold out and there was nothing they could do.

Room was great, breakfast was great, people were friendly

Excellent

The staff was amazing and the hotel is pretty fresh in terms of amenities

I was happy to have stayed there..

Very friendly staff, also very clean.

Very nice place to sta

Clean room and hotel. Awesome breakfast options with turkey and chicken sausage options.

The room and staff were great! However, while I understand being pet friendly, I am still not happy that my sleep kept getting interrupted by barking dogs. Even though I called the front desk, they did not take it seriously or do anything. Thank you.

The room was excellent, clean, and spacious.

Excellent service experience. I was blown away with the breakfast spread and the facility was very clean and comfortable.

Property clean and updated. Staff extremely welcoming. Rooms clean and updated. Really comfortable stay.

Overall stay was good. A little noise from all the kids staying from some soccer camp/event while we stayed. Only complaint really was that but I know that the property and staff couldn’t control that. Staff were very nice and friendly. Would stay again

Very nice stay. Forgot to tell front desk that the facet in bathroom needs to be secured. It was very loose when we arrived.

Good location, friendly staff, clean room.

To make matters worse, the air conditioner was as loud as a tractor, making it nearly impossible to sleep. The only positive aspects were the friendly service at the front desk and the decent breakfast, but unfortunately these cannot outweigh the disgusting and unacceptable condition of the room. This was a truly disappointing stay, and I would not recommend this hotel to anyone.

Front desk hosts were very nice and helpful.

H

Room was not clean , found hairs from other guests , food crumbs under bed - ceiling fan too dusty to use…etc

The housekeeping staff needs to do a better job with cleaning. The room was a bit dusty, the microwave was dirty and had a dirty plate in it. There was a glass left in the freezer. Being that this hotel is a dog friendly hotel, they need to ensure that they are vaccuming and dusting anytime they are cleaning the rooms. I had two rooms and needed them to clean something in both upon our arrival.

Bed was very good.

The front desk lady named Caroline made my stay exceptionally great. I was having an incredibly frustrating day and she greeted me with such professionalism and kindness.

The bathroom door locked from the inside, we had trouble finding staff to unlock the door. It was 4:00 am, no staff was available to open the door until 7:30 am. We had to go to the lobby to use the bathroom,

We have been very pleasantly surprised by the quality of the Homewood Suites here in Florence. We were greeted by friendly and attentive staff, and the lobby was beautifully decorated and clean. Our room was spacious and full of amenities. We especially appreciated the free laundry service available to us, as we were nearing the end of our travels and needed some items cleaned. Many shopping and dining options are in close proximity too!

The staff were amazing and helpful. the hotel, very modern and really clean

The shower kept leaking to the floor, room felt dirty and musky. The pool was disgusting, looks like it wasnt cleaned in days, had bugs and cigarettes in it. The breakfast was okay. I was harrased all morning to check out on time, check out was 12pm, i shouldnt be called and people coming to my door asking me to check out before 12pm it was overwhelming.

Nice hotel in a very convenient spot. Right off I95 close to many restaurants, gas, grocery, etc. Room was nice, decent buffet breakfast, staff we very nice. It was a good choice.

Nice place

Nice place

L’hôtel est prêt de tout et la piscine et le terrain de basket sont des must.

I would stay here again. Very good customer service.

I booked a one bedroom suite and they gave me a studio. I asked them to change and they said they have no more suites.

Beautiful, Clean property! Convenient location

Nice hotel, modern, great staff, large rooms

Rooms not cleaned well and broken appliances (microwave handle and TV) in rooms

Friendly staff and good food

Couch worn and dirty; had to change rooms.

Customer service is amazing!

Easy check in. Wonderful rooms and amenities.

Very clean and comfortable. Staff were very friendly

There were black hairs in the bathtub, bathroom floor, counter, sink and bed. The window was filthy and had two huge hand prints on it along with huge smudge marks. The curtain was broken and I cut my foot twice on shards of glass in the carpet by the bed. Trash bags were not in the trash cans. The fold out sofa bed sheet had stains all over it. Absolutely disgusting. The walls are also very thin and you could hear people talking, slamming their doors, running in the hall.

We stay in this Homewood Suites once or twice a year. It is clean with comfortable beds and a nice staff. Having a full refrigerator is important to us. It's location right off I95 is very convenient.

Loved the clean rooms and amenities. Hated the loud noise coming from the room above until 4am.

Despite what their site says, they DO NOT HAVE ONSITE EV VHARGING. Otherwise, excellent place. Staff very friendly. Breakfast good. Ideal room set up for our pets.

Room was clean! The raw chicken in hallway made it smell horrific which means was there all day, in the morning leaving it was still there and smelled even worse

Room that I booked wa

It was a newly built building, so it was really clean and the staff were friendly. The room was very spacious and clean, and it was convenient because it had everything. The breakfast was also satisfactory, and I definitely plan to stay there again the next time I travel to New York.

Check in went well despite issues with credit card reader. Staff was professional and attentive. Very nice, comfortable room

beautiful hotel. house keeping does not seem to maintain the rooms and restock them very well but the front desk staff was very accommodating and friendly. great breakfast and nice big rooms

Happy staff, excellent environment I’ll always stay there when I’m in town

The hotel was clean, the staff was really helpful. My room has definitely been through some stuff, and we didn't have sheets for the sofa bed. However, the front desk ran some up when we called and brought some extra waters too. Overall, I would stay here again.

Our room had a noisy refrigerator that made sleeping difficult. If not for that, it would have been a great stop.

Nice place

Fire the property manager & the head of housekeeping. The first room had an unflushed toilet, dirty towels, no fresh towels & garbage in the garbage can. The grounds had litter all over & every garbage can was over flowing. As an added bonus an "Urban youth" was outside the door to the area that you walked your dog smoking pot This was a motel disguised as a hotel.

Great staff

Very clean. Great breakfast.

It was great and relaxing

The folded towels had hair stuck to them. There was hair in the shower. The shower was moldy and the light switches were so dusty. We took our wet wipes and wiped down all surfaces. We arrived very late and tired. And I knew it was going to take so long to get another room. The kitchen had someone’s left over pizza box in the fridge. Not the experience I was looking forward to. I was really disappointed. Will never be booking here again.

Great stay for the night with our dogs! Definitely will use this place again

Bathtub drained slowly in room 317. Urine stains around toilet.

Clean and easy to check in

Hotel was overbooked and it was a inconvenience. Got no messages no call nothing to let me know i had no room ( got their before 10) than sent me to another hotel which was not what I paid for.. Very disappointed. These hotels are overbooked and we suffer. Only great thing i experience was the Lady at the desk on third shift..

The room was very good and the breakfast was also very good.

Good location, friendly staff, clean room.

Highly disappointed in my recent stay. The location was convenient n prime location to interstate. However the first room I walked into was not cleaned, there was hair on the bed sheets n the bed was not made. Went to front desk requested a new room, that room recked with odor almost like a moldew/sour smell. I immediately walked back downstairs to complain. I was given the first room back n requested bed change however bc no housekeeping . I was handed a bag of sheets from the front desk clerk n literally had to change my own bedding . The chairs were worn with stains n the shower wasn’t clean. Highly disappointed will not be returning.

Very nice room. Spacious and quiet Conveniet Tesla charger

Got room went to it wasn't cleaned at all. Was given different room they had to do a quick cleam. Still wasn't clean enough but had no choice. We didn't even get the room we booked

I like the fact that it was quiet but my room was not properly cleaned. The kitchen area had dried ketchup or bbq sauce on the fridge and sink and the ice bucket had dried food on it as well. After that, I questioned the cleanliness of the whole room and was very uncomfortable. The next morning when I went to take a shower to get ready for church, I saw that the tub had a dirt ring around it. I called the front desk and ask for house cleaning and dwas told that thye would be right there; ten minutes went by and no housekeeping. I called again and another ten minutes went by. When housekeeping finally came, she had a toilet brush and said she heard my toilet had a ring. I told her no, that it was the tub to which she said she needed to go find something else to clean it with. While she was gone, a gut knocked at the door with a plunger and said he was called because my toilet was stopped up; I said no my bathtub has a dirt ring around it so he shook his head and left. The housekeeper finall arrived and cleaned my tub. I took my shower but I was late for church services because all this took about 30-40 minutes. I had stayed there before and had no problems; I was very disappointed with this stay. Oh, and I killed a little roach on the wall.

The property was modern and the room was spacious

Nice

The kitchen staff was extremely attentive to our requests for our tennis team stay. Thank you staff!!!

Good location, friendly staff, clean room.

The stay itself was uneventful. It was a normal hotel experience-no better, no worse. The nightmare began when the hotel clerk claimed the room had not been prepaid and charged our card for the stay-even though we had already prepaid. Hotels.com was "not able to reach the hotel" and promised to follow up. We DID have pets, so we expected a $50 pet fee as promised in the terms and conditions. HOWEVER, the second charge was for $150-not the $50 pet fee stated on hotels.com. Fast forward about two weeks, and I have gotten nothing but the run around from both Homewood Suites and hotels.com. First, the manager was going to refund the extra payment. Then, they couldn't "find" the charge. Then, the manager was refusing to refund. Now, today, all of a sudden it's "the pet fee." It's very clear they charged far more than they should have and are not the least bit apologetic about it. I would suggest only using a card that has the amount you expect to pay. We normally really like staying at Homewood Suites hotels, but this experience has really soured us and it's unlikely we will be back unless they admit their mistake and undertake training for their staff so this doesn't happen to anyone else. Good luck!

staff rude

Very clean hotel, easy on/off I95. Dining options in the area Texas Roadhouse, Outback, Chilis etc….. Also there is a Target Store near the hotel about 0.25 miles away.

For those driving EVs, please note that although they advertise "destination chargers", these are for TESLA only, so you need an adapter to charge. There are only two spots.

I would of rated this property all 5 stars, but thier database crashed. They had no backup hard copy of who paid just which rooms they were assigned. I had to write my debit card info on a paper which is something your not suppose to do when traveling. They had to escort everyone to thier rooms so they can open the door.... However, the room was very nice and the breakfast was delicious. We needed to use a handicap room, I really think hotels needs an education on what handicap accessible means, we of course had a backup plan for our son, but it would be nice that a handicap accessible room had a handicap accessible bathroom..... Putting rails on a wall isn't enough...

My room here in Florence was quiet but the floors were dirty. The carpets in the hotel are dirty. The floors in the elevators were dirty. When I go into a room, I remove my shoes and put on my flip flops, which are cleaned each time before packing. Nothing on the bottoms of my flip flops. When I put on my flip flops and walked around the room, the bathroom, and then back to the entrance to the room, my flip flops were now with something sticky on my right flip flop and all kinds of little specks of things stuck to the bottom of my flip flops. In the bathroom, there was hair on the floor, hair behind the door in the bathroom, and a small clothing tag stuck to the floor. A clear indicator that the floors had NOT been cleaned. I hope the pictures I attached are allowed. The room showed that someone had wiped things down, such as the appliances, but with what? The microwave made a loud noise when in use. The shower in the bathroom had mold, again, not being cleaned. The bed was comfortable but the pillows were not for me. I don't like feather pillows, and that was all they had. I will never stay here again. I hope Hilton, that owns this chain, will do something to address the maintenance of this hotel. It is definitely in need of updating and a major cleaning of floors and bathrooms! The staff there was nice.

very large rooms, clean

Y

Property was very updated and clean. Staff was so courteous and pleasant. My only complaint is pet owners should be on their own floor. We were next door to a dog owner and it was very noisy. I love animals so that was not the issue. The dog barked at everything.

Hotel had over booked and tried to refer us to undesirable hotel.

Very Comfy and convenient

Good location, very clean, pet friendly .

Room was decently clean but the floors seemed a little dirty. My husband and I definitely liked how the room was laid out. The pillows on the bed were awful and not comfortable at all. The hotel was pretty quiet all in all.

Beds were comfortable, staff was friendly

We stayed there overnight on our way to Florida. Overall we had a good stay. The room was big and clean but breakfast needs improvement. Not too many choices.

What if I was someone who does not insect, this not sanitized and a health hazard. The only action that was taking was my room got changed, no extra perks or anything else. Beware of your sheets not clean upon check in, as they only spray lysol.

Plenty of food & restaurants in the area as well.

The pack and play we were told would be available for our baby did not have a mattress or sheet. There were no wash clothes available in the room.

Nice

This is a very nice hotel! I enjoyed my stay. The only complaint I have, is my room was in the front just behind the flag pole. So, the super bright lights that shine on the flag pole shined directly into my room all night. The blackout curtains didn’t stand a chance.

Only thing was that we pulled the sofa from the wall and noticed that no cleaning was anywhere near there for a while.

More homey than most hotels. Clean and convenient

The staff here was amazing and asked us over and over if our stay was going well. They were great and the breakfast was really good!!

Great place…..will be back!

Great costumer service

The property appears on the newer s

First floor room was by stairwell and it was very noisy.

The electric vehicle charger is only for Teslas. Wish we knew that before we booked.

The property was very clean. The staff was very nice and the rooms had a lot of space and was very clean.

The best free hotel breakfast I've ever had! Everything clean and great customer service.

Hotel was nice, modern and clean. Our room was quiet. We would definitely stay here again.

Staff was friendly but our hotel room and bathroom was dirty. The carpet was stained and the walls in the bathroom were filthy. My daughter and I also had the worst allergies while in the room. I’m surprised the hotel is newer but so worn down already.

Very clean. Staff provided Outstanding Customer Service.

Dirty dishes, walls and floors dirty

Lovely

Great location and great staff and breakfast food.

Good location, friendly staff, clean room.

Friendly staff and very clean rooms

The only negative I can say is check in was not good. Check in time was 3pm we got there at 4pm and our room was not ready for us till 5:20. Then we went to the desk for a blankt and there were none clean. we were told one would be brought up when it was clean. That didn't happen.

Everything from the outside to the inside was beautiful.

I really enjoyed my stay. No problems and I would definitely recommend and stay there again.

Very nice place Affordable, too.