Home2 Suites by Hilton Florence, SC

Nice, quiet and safe hotel. Always clean. Staff is always friendly.

Ok place for a night or two

Location and the opportunity to bring my service dog. I am writing to provide feedback regarding my recent stay at your hotel. Unfortunately, my experience was far below the standards I expected. Upon check-in, the staff member who assisted me responded to my questions in a dismissive and unprofessional manner. I requested an early check-in by thirty minutes, after driving for twelve hours, and was curtly informed that it was not possible. I also inquired about my service dog, to ensure that the reservation reflected this information, which had already been paid. The staff member not only said it was not noted, but also questioned whether it was a service dog—without seeing the animal—and asked questions regarding my medical history that were inappropriate and irrelevant. Upon entering the room, I found several issues affecting cleanliness and comfort: the shower contained short, curly hairs, the kitchen utensils were dirty and unusable, and when I went to bed, I discovered a candy wrapper on the mattress. I hope you take this feedback seriously, as these issues are concerning for both hygiene and guest service. I would appreciate your attention to these matters to ensure future guests do not experience similar problems. Thank you for your consideration. Sincerely,

Clean, good location for our needs No complaints

Large rooms, large fridge Grills need some attention

The breakfast was scheduled from 6:00 am to 10:00 am on Saturday. I arrived at the breakfast area at 9:00 am, but unfortunately, there was no breakfast available. I politely inquired with the breakfast staff about adding more egg, bacon, or sausage to my meal, hoping to at least enjoy a beagle. However, they refused to provide me with additional breakfast items. To make matters worse, the waffle batter was also quite disappointing.

Wouldn’t recommend this hotel to my worst enemy.

Very good

Every thing was nice and clean I will be booking again.

The first room half the lights did not work and ac would not turn on. The next room the towels were dirty and sink was clogged. The third room was missing items such as a drain stopper, the phone didn’t work. We also were awoke at 3 am due noise from the floor above. After a long trip and such an important family occasion, we expected a much smoother and more comfortable stay. The repeated room changes caused unnecessary stress and took away from what should have been a special weekend celebrating our daughter’s achievement. The staff member was polite, however it was only her with no help. The condition and readiness of the rooms were unacceptable. We expected much better from a Hilton property. Sadly, we would not choose to stay here again.

Amazing property and very friendly staff. I always enjoy my time at this property.

Exceptional

Kichen and counter space great

Exceptional

Nice room, clean hotel

Exceptional

The room had a bad pet odor Room space

The room had a bad pet odor Room space

Nice room, clean hotel

Hotel was clean, staff was courteous and the room was spacious.

I like all the facilities, commodity, next to restaurants and fast foods, well lit at night.

I wish the entire unit was rug less, rugs felt dirty. Rooms could be updated, furniture is in need of some repair. Never seen a breakfast without eggs before, breakfast if thats what it was called was in need of an over haul.

Superb

Exceptional

Very good

Exceptional

The rooms are spacious. Cleanliness.

The rooms are spacious. Cleanliness.

Exceptional

Large clean room with full size fridge. Only issue was not enough clean plates and silverware for breakfast buffet.

Not Much. To Whom It May Concern: Confirmation #97602080 My stay on the property - Home2 Suites Hilton property in Florence, SC - began on 4/5/2026 through 4/6/2026. On the morning of April 6, my family of 4 and I woke up to no running water in our room. This meant that we could not take a morning shower, use the toilet, brush our teeth, wash our hands or even have a drink of water. The situation quickly chaotic and unpleasant for all of us since we had 3 children in desperate need of a shower and were wanting to continue on our journey home to Maryland as quickly as possible. I spoke to a very nice person at the front desk who said that there was a water main break. With that in mind, I then asked to speak to the manager on duty who I was told was not available. We left the property totally discouraged, distressed and now forced to continue on without showers and normal hygiene care. I attempted to reach the manager again, and was told that he was still trying to figure out what to do for his guests. I ended up calling the Hilton Customer Service Support number and spoke to someone who said she was making a case and offered me 5,000 Hilton Honors points. As of today, no email has been received. I believe I should be compensated with a refund (full or at least partial) for my stay at this Hilton property because it did not include any water. Also, I was charged $4.95 for Premium Internet Acess - WiFi for which I never authorized. I understand that things happen that are out of anyone's control but running water is not an amenity for a hotel stay these dayw - it's a necessity, especially when traveling with children. I would appreciate a credit for my stay, as well as the WiFi charge of $4.95, refunded to my original form of payment. I would also appreciate either a phone call (443-604-9814 cell) or an email (bigdi101@aol.com) regarding the situation and your comments on compensation for this unfortunate situation. Please read my above comments.

Breakfast was great. Well-rounded with healthy choices. The room was excellent with a full kitchen, refrigerator, and dishes.

For a continental breakfast is was very good.

Exceptional

Exceptional

Everything was nice and good!

Superb

Clean, convenient and the staff was very friendly. N/A

N/A

Exceptional

Check in clerk, was very nice and friendly will always stay there when I am in Florence.

It's was clean and proper kept. There was no problem:

It's was clean and proper kept. There was no problem:

The room was nice. Everything was great!

The room was nice. Everything was great!

Bedroom was the hardest bed ive ever slept on. My husband and I hurt so bad!

Disappointing

Clean, spacious, location Breakfast limited . High fee for pet.

Clean, spacious, location Breakfast limited . High fee for pet.

Not Much. To Whom It May Concern: Confirmation #97602080 My stay on the property - Home2 Suites Hilton property in Florence, SC - began on 4/5/2026 through 4/6/2026. On the morning of April 6, my family of 4 and I woke up to no running water in our room. This meant that we could not take a morning shower, use the toilet, brush our teeth, wash our hands or even have a drink of water. The situation quickly chaotic and unpleasant for all of us since we had 3 children in desperate need of a shower and were wanting to continue on our journey home to Maryland as quickly as possible. I spoke to a very nice person at the front desk who said that there was a water main break. With that in mind, I then asked to speak to the manager on duty who I was told was not available. We left the property totally discouraged, distressed and now forced to continue on without showers and normal hygiene care. I attempted to reach the manager again, and was told that he was still trying to figure out what to do for his guests. I ended up calling the Hilton Customer Service Support number and spoke to someone who said she was making a case and offered me 5,000 Hilton Honors points. As of today, no email has been received. I believe I should be compensated with a refund (full or at least partial) for my stay at this Hilton property because it did not include any water. Also, I was charged $4.95 for Premium Internet Acess - WiFi for which I never authorized. I understand that things happen that are out of anyone's control but running water is not an amenity for a hotel stay these dayw - it's a necessity, especially when traveling with children. I would appreciate a credit for my stay, as well as the WiFi charge of $4.95, refunded to my original form of payment. I would also appreciate either a phone call (443-604-9814 cell) or an email (bigdi101@aol.com) regarding the situation and your comments on compensation for this unfortunate situation. Please read my above comments.

Clean. Friendly staff. Kids loved the breakfast and fresh fruit out all the time. Great location! Bedroom was the hardest bed ive ever slept on. My husband and I hurt so bad!

We love staying here! Great staff and huge rooms- super conveniently located for the hockey crowd; can walk to the arena :)

Roaches, poor pool condition. Booked for five people and only 4 pillows available. After asking if we can get one more, we we're told that we don't offer extra pillows.

Disappointed after driving and wanting to sit in pool but it was closed. The room was had hairballs on the floor. Then looking for a quick bite before traveling again but the breakfast was minimal. Wish i would have chosen another hotel in the area

Exceptional

The sole drawback of this property was that the shower did not have a hand-held sprayer. Otherwise, the room and facilities at the hotel were excellent as were the staff members that we dealt with.

Breakfast was great!

My family of 5 stayed one night at the Home2Suites in Florence. Beds were comfy and room felt clean. Breakfast was great! No complaints!

The room was clean and remarkably well laid out, great sleek but homey look. Beds comfortable. The breakfast was pretty terrible, french toast was hard, no bagels. The sausage wasn’t great and the potatoes although seasoned well were undercooked. Weak coffee.

Run out of food at 9 am

The staff was incredibly friendly and professional. The pillows were absolutely horrible. They were way too squishy and the bed a bit high and stiff. We had terrible sleep because of the bed and especially the pillows. The bathroom sink drain stopper was stuck and the drain plunger mechanism on the back of the faucet was broken off. So when you turned on the water it stayed in the sink because it could not drain out. The breakfast was ok. The breakfast bar-was a mess of waffle mix and they only had sausage and some ham left to eat which was overcooked but doable. We needed a place to stay for the night to get rest. Wish we could have. We got a little and it helped to get to our vacation.

N/a

Liked the location. Check in was easy. HOWEVER.... Our room was given to an additional party who opened the door with their key and walked in on me while I was on the bed drying off from my shower. Needless to say that left me anxious and that my safety was not secure. I have a very hard time relaxing and sleeping to start with.... this resulted in a basically sleepless night for me. I had an 8 hr drive ahead of me so that really was not safe. When my husband went downstairs to speak with a manager, he was told that there were no managers available at night. To speak to them in the morning. The night clerk sent me 3 texts after that apologizing for their error. When my husband spoke to the manager the following morning, she was very nonchalant and said they couldn't do anything! We needed to contact Booking.com to file a complaint.

The heavy blinds we couldn’t put down so had the lights from outside shining in room

Nice place to stay overall

Nice staff Mattress and pillows too soft

Staff was very nice and accommodating

Very clean , great break fast

It was in a great location. It looks very modern on the outside and in the lobby however, the rooms are very dated and we had to let staff know about cleaning the bathrooms., It looked very modern on the outside and in the lobby however, the rooms are very dated and we had to let staff know about cleaning the bathrooms.,

Excellent stay. Was in town for the rodeo

Everything was great! Kids loved the pool, breakfast was delicious with so many options!

Good stay for my family. Staff was excellent

Everything

It was clean, quiet, and conveniently located.

Great

This hotel is beautiful and well maintained and close to shops and restaurants. I can’t say I didn’t like this hotel

Staff are very friendly and helpful.

Staff are very friendly and helpful.

👍

👍

The room was clean

The room was clean

The breakfast was not edible. Pancakes were cold. Eggs the same. Food not fresh.

Spent one night...all was good!

Spent one night...all was good!

Very surprised with how spaciouse and comfortable it all was! Had a full kitchen too big fridge big microwave all the utensils really happy with my stay

Very surprised with how spaciouse and comfortable it all was! Had a full kitchen too big fridge big microwave all the utensils really happy with my stay

Places is very clean and organized with highly recommend

Places is very clean and organized with highly recommend

Everything was excellent!!

Everything was excellent!!

Great room

Great room

The room was beat up, old and rusty. The kitchen sink was leaking. Dishwasher had mold and stunk. The room had quite a few repairs done to it and they weren’t hiding it.

The room was beat up, old and rusty. The kitchen sink was leaking. Dishwasher had mold and stunk. The room had quite a few repairs done to it and they weren’t hiding it.

Yes very clean and friendly!

Yes very clean and friendly!

Room is extremely spacious and very comfortable.

Room is extremely spacious and very comfortable.

I really enjoyed my stay. The room was clean and the staff was friendly. Whenever I am back in the area I definitely will stay here again.

I really enjoyed my stay. The room was clean and the staff was friendly. Whenever I am back in the area I definitely will stay here again.

The service at this location is always great, I stay at this location every time that I’m in town.

The service at this location is always great, I stay at this location every time that I’m in town.

Complementary breakfast is always a plus. Rooms are very clean and I love the layout.

Complementary breakfast is always a plus. Rooms are very clean and I love the layout.

Conveniently located.

Conveniently located.

Room was clean. Staff was friendly.

Room was clean. Staff was friendly.

Clean, comfortable room with great amenities close to several restaurants.

Clean, comfortable room with great amenities close to several restaurants.

water pressure was horrible. The bed pillows were also not great .

water pressure was horrible. The bed pillows were also not great .

We came for a hockey game, which was amazingly right across the street! Beautiful, spacious room at an amazing price. Couldn’t have asked for better accommodations. Thank you!

We came for a hockey game, which was amazingly right across the street! Beautiful, spacious room at an amazing price. Couldn’t have asked for better accommodations. Thank you!

Very good place

Very good place

It was ok. Room stunk and the keys didn't work the first time upon arrival.

It was ok. Room stunk and the keys didn't work the first time upon arrival.

It was great stay clean and safe

It was great stay clean and safe

The room was fantastic large and fit my family a five perfectly. The TV was in an odd place because only four of the five people stay in so one of the Queen beds and the sofa bed could see it fine the other Queen could not. The staff was super friendly and the hotel was very clean.

The room was fantastic large and fit my family a five perfectly. The TV was in an odd place because only four of the five people stay in so one of the Queen beds and the sofa bed could see it fine the other Queen could not. The staff was super friendly and the hotel was very clean.

The only downfall to our stay was the noise. Above us and our floors doors slamming. Luckily for us it stopped around 10 so we got to sleep

The only downfall to our stay was the noise. Above us and our floors doors slamming. Luckily for us it stopped around 10 so we got to sleep

Very clean room, bed was very comfortable and the room had a great kitchenette. I would defy stay here again.

Very clean room, bed was very comfortable and the room had a great kitchenette. I would defy stay here again.

Helpful and friendly staff.

Helpful and friendly staff.

Extremely disappointing! Bathroom was beyond dirty. Desk chair unsafe. Will never be staying here again.

Extremely disappointing! Bathroom was beyond dirty. Desk chair unsafe. Will never be staying here again.

Dated location compared to other location. Body wash bottle completely empty. Carpets in desperate need of cleaning

Dated location compared to other location. Body wash bottle completely empty. Carpets in desperate need of cleaning

Great breakfast buffett

Great breakfast buffett

Clean room. Quiet. Breakfast could use some variety.

Clean room. Quiet. Breakfast could use some variety.

Nice and clean and spacious room. Friendly staff. My husband and kids likes the breakfast offerings.

Nice and clean and spacious room. Friendly staff. My husband and kids likes the breakfast offerings.

The entire carpet in our room was moist. It was really gross. Then we needed up covered in pet hair. Our pullout couch has no bedding and no pillows. Most the dishes had a weird film over them. Home2 Suites is usually our go to when we travel, but the cleanliness was just not good here.

The entire carpet in our room was moist. It was really gross. Then we needed up covered in pet hair. Our pullout couch has no bedding and no pillows. Most the dishes had a weird film over them. Home2 Suites is usually our go to when we travel, but the cleanliness was just not good here.

Laundry machine didn’t work. Breakfast was the worst I have seen. No utensils, not enough food,

Laundry machine didn’t work. Breakfast was the worst I have seen. No utensils, not enough food,

Pet friendly and easy on off I 95

Pet friendly and easy on off I 95

After a few hours in the room we got a call and a person who claimed to be with the hotel staff said that there was some kind of a problem with my credit card and they wanted me to give them my card number over the phone so they could retry it. I said I would come down to the main desk to take care of the matter. When I got to the desk the staff wasn't aware of any problem. I suspect it was a scam in trying to get my card info over the phone.

After a few hours in the room we got a call and a person who claimed to be with the hotel staff said that there was some kind of a problem with my credit card and they wanted me to give them my card number over the phone so they could retry it. I said I would come down to the main desk to take care of the matter. When I got to the desk the staff wasn't aware of any problem. I suspect it was a scam in trying to get my card info over the phone.

Spacious room with excellent amenities

Spacious room with excellent amenities

Clean room, good location, quick checkin

Clean room, good location, quick checkin

Thank you!

Thank you!

Last second booking. Clean and friendly environment.

Last second booking. Clean and friendly environment.

Great location! Safe area. Plenty of parking.

Great location! Safe area. Plenty of parking.

Clean, well-equipped room. Friendly and courteous front desk staff. The only disappointment was not having MSNBC on the channel guide. Well, not unexpected as it was South Carolina, after all.

Clean, well-equipped room. Friendly and courteous front desk staff. The only disappointment was not having MSNBC on the channel guide. Well, not unexpected as it was South Carolina, after all.

The front desk service was top notch as she assisted me with getting my reservation corrected that Hotel.com messed up.

The front desk service was top notch as she assisted me with getting my reservation corrected that Hotel.com messed up.

Firstly, the check in was easy and smooth, but the room had quit a bit of mold and was a little dated. I couldn't get hot water to come out of the shower, but run it on cold and let it run for a few minutes. It was labeled wrong, the breakfast was GREAT, something different each day. Overall it was a good stay, I would recommend, but bring some Lysol.

Firstly, the check in was easy and smooth, but the room had quit a bit of mold and was a little dated. I couldn't get hot water to come out of the shower, but run it on cold and let it run for a few minutes. It was labeled wrong, the breakfast was GREAT, something different each day. Overall it was a good stay, I would recommend, but bring some Lysol.

Everything was nice and clean. Staff was wonderful.

Everything was nice and clean. Staff was wonderful.

Room was clean. Staff very friendly to me and my dogs. Enough parking and large area for dogs to use.

Room was clean. Staff very friendly to me and my dogs. Enough parking and large area for dogs to use.

Disappointed that the pool was closed for maintenance

Disappointed that the pool was closed for maintenance

The overnight shift is awful. The people who checked me in was great.

The overnight shift is awful. The people who checked me in was great.

so nice

so nice

Ample parking, hotel is in a nice area with a variety of places to eat.

Ample parking, hotel is in a nice area with a variety of places to eat.

Friendly staff, on site laundry, easy parking

Friendly staff, on site laundry, easy parking

...

...

Clean and spacious room.

Clean and spacious room.

At check-in a heavy set lady with dyed blonde hair kept telling me my card was not working. I told her in was prepaid. Then she said oh well run your card for $10.00 incidentals. At 11:30pm I received an outside call from her confederate attempting to get my card credit card number but did not know my name despite repeated requests. I put two and two together and filed a complaint with FCSO. If she is on duty be extra careful

At check-in a heavy set lady with dyed blonde hair kept telling me my card was not working. I told her in was prepaid. Then she said oh well run your card for $10.00 incidentals. At 11:30pm I received an outside call from her confederate attempting to get my card credit card number but did not know my name despite repeated requests. I put two and two together and filed a complaint with FCSO. If she is on duty be extra careful

Nice quick overnight on long distance trip

Nice quick overnight on long distance trip

The front desk lady who checked me in was very nice. Unfortunately, the breakfast was not as expected. There were waffles and juice. No knives to cut bagels or cream cheese, no eggs or bacon, and on our last day, no forks, to go coffee cups, and many other standard expectations. The excuse given was that they didn't get their delivery. Also, no bottled water the whole time we were there.

The front desk lady who checked me in was very nice. Unfortunately, the breakfast was not as expected. There were waffles and juice. No knives to cut bagels or cream cheese, no eggs or bacon, and on our last day, no forks, to go coffee cups, and many other standard expectations. The excuse given was that they didn't get their delivery. Also, no bottled water the whole time we were there.

We stay frequently with our dogs and find it to be the best in Florence.

We stay frequently with our dogs and find it to be the best in Florence.

Location, Quiet, Nice area

Location, Quiet, Nice area

Excellent customer service but old property. Not as good as other home2 hotels.

Excellent customer service but old property. Not as good as other home2 hotels.

The pool was freezing. Maintained of the suite but bathroom was poor, appears no cleaning under the handle of the shower so it was stained and dirty, the towels in the room had a large hole in it and behind the door was missing and was not with in the room so assuming they had removed it previously. We have stayed with this brand before and expected much better then was recieved.

The pool was freezing. Maintained of the suite but bathroom was poor, appears no cleaning under the handle of the shower so it was stained and dirty, the towels in the room had a large hole in it and behind the door was missing and was not with in the room so assuming they had removed it previously. We have stayed with this brand before and expected much better then was recieved.

Quick overnight stop right off 95- convenient, clean, room very big and weel-stocked.

Quick overnight stop right off 95- convenient, clean, room very big and weel-stocked.

Most days during my stay the hotel ran out of food for the buffet breakfast

Most days during my stay the hotel ran out of food for the buffet breakfast

The young lady at the front desk blatantly told us she didn't care because she wasn't going to be working there any more. Our third room -- at 11 pm -- was okay. We will not be staying here again.

The young lady at the front desk blatantly told us she didn't care because she wasn't going to be working there any more. Our third room -- at 11 pm -- was okay. We will not be staying here again.

Housekeeping came in, took my old towels, but didn’t leave any new towels nor did they clean the room. Check out as normally 11 AM. Usually when I request a check out at noon, there’s never a problem, but the lady with the bald head. Refuse to allow us to check out at 12.

Housekeeping came in, took my old towels, but didn’t leave any new towels nor did they clean the room. Check out as normally 11 AM. Usually when I request a check out at noon, there’s never a problem, but the lady with the bald head. Refuse to allow us to check out at 12.

They also had breakfast which is very nice and a gym and laundry room all good

They also had breakfast which is very nice and a gym and laundry room all good

Nice, clean, comfortable, convenient and staff was friendly. Breakfast was ok. Wish they had scrambled eggs and bacon.

Nice, clean, comfortable, convenient and staff was friendly. Breakfast was ok. Wish they had scrambled eggs and bacon.

Way overpriced as well.

Way overpriced as well.

Liked everything, but the bed

Liked everything, but the bed

Size of the room and the convenience.

Size of the room and the convenience.

Great experience

Great experience

Room was very spacious for 6 of us. Breakfast didn’t have much to offer but it was enough to cover till lunch, waffles were good though says my wife and kids.

Room was very spacious for 6 of us. Breakfast didn’t have much to offer but it was enough to cover till lunch, waffles were good though says my wife and kids.

I like these cleanliness but dislike about traffic. I get used.

I like these cleanliness but dislike about traffic. I get used.

The staff was really friendly and the breakfast was good, but unfortunately our room wasn’t clean. Hair was in the shower and the night stand was dirty.

The staff was really friendly and the breakfast was good, but unfortunately our room wasn’t clean. Hair was in the shower and the night stand was dirty.

Great customer service, clean room, affordable rates.

Great customer service, clean room, affordable rates.

Property was nice!! Would definitely recommend and stay again in the future

Property was nice!! Would definitely recommend and stay again in the future

Breakfast was disappointing. Room not very clean

Breakfast was disappointing. Room not very clean

It was a front desk lady she was in a hurry to get off and kept telling me my card was declined. I know it was money on my debit card. But Lady came in he didn’t had hair she made my stay very pleasant she helped me out when I had a headache she was great the one with the dreads was horrible they call her J if I’m not mistaken

It was a front desk lady she was in a hurry to get off and kept telling me my card was declined. I know it was money on my debit card. But Lady came in he didn’t had hair she made my stay very pleasant she helped me out when I had a headache she was great the one with the dreads was horrible they call her J if I’m not mistaken

We enjoyed the stay. Spacious room good breakfast

We enjoyed the stay. Spacious room good breakfast

Room was not ready at check in time. Hallways were very noisy until after midnight with kids running around in town for a tournament. Very larger room and clean.

Room was not ready at check in time. Hallways were very noisy until after midnight with kids running around in town for a tournament. Very larger room and clean.

Front desk staff was very helpful

Front desk staff was very helpful

Everyone was very nice and professional.

Everyone was very nice and professional.

First time staying at this hotel on our drive from Florida. By far, the best!

First time staying at this hotel on our drive from Florida. By far, the best!

Very nice and quiet

Very nice and quiet

The staff was super friendly and very helpful. They made my stay very pleasant. I would absolutely recommend this as a great place to stay

The staff was super friendly and very helpful. They made my stay very pleasant. I would absolutely recommend this as a great place to stay

Great property. Front desk had some friends hanging out and wasn't the most friendly person, but otherwise great stay!

It was clean and a place to stay. My refrigerator was broken and i list everything

Pas de mouchoir Mal propre sale de bain

Front desk staff was the best. So kind and so helpful with everything. Enjoyed each interaction with them.

I wasn’t at all impressed being in this alleged upscale hotel where the rooms smelled of mold and finding roaches was a huge turn off

They sold my room to someone else I selected for a digital key then they only had one room left available and the key didn’t work. So the maintenance guy who was awesome spent a some time fixing it while we stood in the hall for 30 min at midnight after driving 9 hours. No sheets on the fold out then was told they didn’t have sheets to watch someone else get handed sheets and a blanket. Breakfast area was very messy and not very good. But the breakfast attendant was amazing a she did a great job doing what she could by herself. Felt bad she was on her own. Do not recommend.

No hot water on the morning of checkout!

Very clean and super friendly staff.

Hotel can’t find the reservation.

Overall it was a pleasant stay. The walls towards the hallway seemed to be thin I heard folks as they walked by but I was so tired it didn’t bother me to much. The room was very spacious and clean it was very comfortable. The breakfast looked like it would have been good I was late (9:45) getting there so selection was low but it was good.

I was very disappointed in the cleanliness of the bathroom. The staff obviously doesn’t pay attention to detail. The corners of the shower are dirty, there’s grime around the shower and sink faucets, the mirror wasn’t clean and the sink overflow hole was filthy. I would not stay here again or recommend this specific location.

The hotel was clean and well kept. It is a newer hotel. Front desk staff was hard working on a very busy weekend with multiple event in the area. Manager worked hard to support his staff and make sure guests were supported. There was a slight issue with a room being ready at check in. When the manager saw us sitting he approached us and asked what the issue was. He quickly went over to the desk and worked with his staff to correct the issue. I will stay here again.

Location is next to restaurants and shopping

The room 402 miss hand and body shampoo. Overall is good.

Areas in room needed dusting. Room is very spacious.

This hotel is nice, it’s clean and comfortable. However, the pet policy did not mention an additional fee. It is one of the more expensive properties in the area when you are just looking for a travel stopover. Traveling with pets and finding one where the fee is included (like a Kimpton) was ideal. Upon check in I had to pay an additional 85 dollars for my small dog to stay too. I showed the policy page to the reception desk who would not provide any resolution or even able to explain why this fee is not written anywhere. The other area hotels with similar amenities clearly state the added fees if any. For this reason I probably will not stay again at this one.

We had a great stay. Only thing, is someone pulled the fire alarm at 7am, which broke our sleep.

Great hotel, clean and new

Surfaces were clean but nooks/crannies/corners were not. There were someone flecks of something on a towel or two. The TV had no reception and the AC rattled all night long. We could hear everything through the walls… All to say, we didn’t walk in and right back out—but we will pick differently next time.

Turns out paying extra for a Hilton hotel doesn’t keep out the rif-raf. The room wasn’t the cleanest, the dishes were dirty, the sink drain above the garbage disposal was gross and has stuff growing in it, the floor had other people’s food left on it, and the shower was a little dirty. And the neighbors were insanely loud. We didn’t sleep much at all. It certainly wasn’t restful after a 9 hour drive

Front desk ladies were very nice. Room was great except for the tv not working properly. Breakfast not very appealing. Very nice lady working the Breakfast.

Staff was amazing !! Rooms were clean & comfortable !!

Im upset with Home2Suites and Hotels.com. Home2Suites gave us a room that was not cleaned. Because we booked through a hotels.com they couldnt rebook us to a clean room. Hotels.com rep could not give us a refund since it was the day of the booking, despite that I was not canceling the booking, only needed to switch to a clean room. It was 1AM so I had to pay for another room. Im disgusted with the service of both entities and want my refund.

Property was okay. The mattresses were old and squeaky and uncomfortable. The breakfast was very sparse with few options. Probably wouldn’t stay there again.

Didnt offer any refund or anything

So easy to check in and front desk professional and friendly. Did not realize at time all the extras that came with room. Not quite full-size refrigerator but big enough to keep things cold and had a freezer!!! Very room. You weren't bumping into or the bed when walking. A place for dogs to do their business and for us smokers. Very nice sitting area in front Recommend YES. Stay there again YES.

My stay at your hotel was excellent stay. Everything was clean! Love it!

Not our first time staying here. The room is super clean and the beds were comfy. The breakfast was good as well.

Nice stay near I95. Property was well lit, clean and convenient with mobile check-in/out. Several dining and shopping options close by.

I am usually a fan of home2. I like their interrior

Our stay was great. The pool was nice and warm. The beds were comfortable and the room was clean and accommodating.

Our stay was wonderful. The room was very spacious and clean

Staff was very friendly! Breakfast had a lot of options. Room was nice and spacious.

They only serve biscuits and gravy on weekends. Sometimes. Today is Saturday. No gravy. Toaster was broken. Bread oatmeal and hard prepared breakfast sandwiches. Don't spend the extra money. Stay somewhere else.

Morning staff seemed generally sparse, the breakfast station offered was a complete mess and, while yes it’s “complimentary”, was also just as sparse in selections. Most plates/cups in room weren’t cleaned very well. Expected better of this hotel brand.

The dishes in the room were dirty, there were no towels at the pool or a place to put dirty towels and the breakfast was miserable. There were a couple of basic items but no fruit at all and the toaster was broken. The service and staff was just ok and overall no one really seemed to care or be interested in the guests. I might expect that from some budget hotels but not from a Home2suites.

Love it

Overall easy checkin. Room is spacious and clean. We had some difficulty getting the tv to work at first but apparently unplugging it and plugging it back in finally did the trick.

Very nice and comfortable room.Great service

Good location, easy parking, spacious rooms, excellent amenities in the rooms. Breakfast options lacking.

Quite and peaceful

Nice property. TV volume would not work and we were unable to resolve this during our 1 night stay.

Very clean, friendly staff

Very convenient

Good service

Water in shower was cold, body wash was empty. Front desk was vacant a lot. Breakfast was horrible!!

Spacious room with kitchenette was very nice. The rest of the hotel is quite average, older, and a little smelly. Pictures on the website are very deceiving. Pool was small and cold. Staff was nice but not available to bring extra bedding up to the room - we have to do it ourselves, which was surprising for the price of stay.

Stayed here many times. The staff is always great. The rooms are arranged well and well kept.

Wasn’t happy with the dog charge of $75.00 for an overnight stay since the charge is good for 3 nights.

Well bellow average customer service and cleanliness!! It is really not fair to associate this place with a reputable brand like Hilton!! Hospitality 101 is badly needed to say the least!!

This was an amazing stay for the most part. Breakfast and the nearby restaurants and shopping is amazing, however the room we stayed in was poorly cleaned. There were soda stains on the floor, the trash wasn’t taken out from the previous family, the water pressure in the shower was mad low and the shower had hair and slight mold in the glass sliding doors. In my opinion all avoidable if the someone took the time to clean properly. Other than that, amazing!

They stay was okay. The room was spacious however I couldn’t relax due to the family above our room. There was several children running and making a lot of noise.

The front desk staff were very nice and helpful. The hotel was clean and the bed was comfortable. The only thing I did not like was the ceiling had areas that we assumed were from water damage. We did call the front desk to let them know but the hotel was full and we couldn’t get another room. We kept assessing the area throughout the night so we concluded that it was probably an area that maintenance painted over. Overall the hotel was nice and quiet. I enjoyed my stay.

very enjoyable trip

Very Very nice will be back again

Great experience

Great stay for my work crew

Not at this time

The only disappointment was the substandard breakfast.

Only complaint was it looked like the room wasn’t cleaned, hair on the floor, sticky residue on cabinets and floor.

Great staff

Good stay!

I traveled with my emotional support animal and still had to pay the pet fee

Well when we first got there we were unable to get to the door to unload due to personal conversations blocking the area. Then found out they did not have any key cards for the room. They had to let us in everytime we had to go back to the room. Whivh i made it very limited. The tv wasn't working, called was told they would be up. Hour later no one, then called again they had to talk to management, srill no tv after waiting maybe a hour. Went down not happy how things were going with our stay. Of course no action. Then had to get them to let me back in the room and got the tv going about 11pm. By this time i am tired and ready to relax and go to sleep. The next thing was the toilet set was moving due to it needed tighten. I happen to look and they have a ink pin trying to hold it in place. No joke. Smh. Water in the bathroom sink would hardly go down. Come to find out there was a bunch of nasty gunk in there behind the stopper. Gross stuff, even the toilet had crap around inside of the rim. After all that all i can could hear was noise and doors slamming most of the night. Very terrible experience.. would not allow me to lupload pics below.

Won’t be staying here again. No remote for tv. Front desk staff provided new remote, cable was out on tv. Staff kinda shrugged their shoulders about it as if it was an “oh well” moment. Ok, we’ll just get online. Nope. That was not functioning either. Finished w that place!

Breakfast was weak

Quiet