Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport

Bedbug, need I say more?

There was a comb sitting in the hallway from the night I checked in until 2 mornings later when I checked out. The elevator didn't work after the first night. There were alarms going off frequently in the morning.

The breakfast. The lady at the desk was rude and we was standing there to pay for our room and she decided to tell us our room was being given to someone else that we would have to switch rooms an then lied to us by telling us she had no room for us and then kept our deposit money and told us we would have to call on Monday to get it back and we did and they decided they are keeping our deposit for no reason.The elevator was broke down and we had to carry everything up and down 3 floors of steps. Is there a corporate phone number were I can call and complain?

Room was clean and environment was quiet and safe!

Just don’t book it, the rooms and property look nothing like the pictures. Mold everywhere, very dirty, smells like smoke. Terrible!

Needs to be updated and remodeled really bad smell very musty moldy

It was horrible. It was dirty. It was nasty. The hall smell of dogs needed to be clean. All you can smell is weed in the halls. Shower curtain and smell like mold TV remote had no back. Couldn’t see the TV was old found hair everywhere in the bed and the shower is on the floors. Air-conditioning filters were dirty. I had to clean them in the bathtub. The breakfast bar was nasty dirty water in the drain, clean and wipe dirt everywhere. It was horrible.

The staff was very helpful. The room was clean and well stocked with towels ,shampoo,hair conditioner,and body wash .There was a laundry room to do your own laundry . Breakfast was fine .Very little protein to choose from .There were pan cakes ,donuts ,bagels , and bread for toast. Only protein was yogurts. Fresh fruit was apples

Aceptable

Poor condition. Bad smell, laundry almost works. ice machine don't working. Staff is very nice

Stay away. One star is lowest I can rate. Was there for a couple hours, had bugs crawling on floor and wall. Left there to get a different place to stay. Would not refund my payment. Keep looking and don’t stay at this Microtel.

Great amazing nice quite

We needed a ride back to the airport and couldn't get one so the maintanance man was so nice to give us a ride because we had my mom's cremation ashes to get to her funeral. The staff was so nice to us in our time of need. Thank you

This place is a hazard to your health. We were welcomed to our room by feces covered toilet paper rolls. When I told the front desk, I got an emotionless response. As if the person was a robot. No attempt to improve my stay or empathy at all. We had a non smoking room but the smell of cigarette smoke was so thick and seemed to get stronger throughout the duration of our stay. It was so bad, I felt I had smoked a pack myself. I feel bad for Americans who traveled on a budget like myself who might end up here, because it was a nightmare. The carpet was extremely stained and parts were severely burnt. The bathroom vanity was supported by a random peace of 2x4. It wreaked of mildew after every shower and the bathroom ceiling was molded. The final straw was a rat running from the building as we entered the second night of our stay. We immediately started making other arrangements. As we checked out a day early, the front desk was rude making sarcastic and condescending remarks after I asked for a receipt. This place should honestly be condemned.