Hilton Garden Inn - Flagstaff

Clean room, AC and staff were very good. This property was well located and great base to explore downtown Flagstaff and surroundings. Would recommend and would stay again.

Very nice property and staff. However, most hotels provide complementary breakfast...this hotel does not. It will cost an additional $15 PP. Other than that a great place to stay.

Clean room and bathroom. Friendly staff

Clean property, convenient check in, secure neighborhood.

Great location, clean, friendly staff The pool was a little cold

Clean room nice staff breakfast was ok but other than that good stay.

I have nothing bad to say we loved the place

Good and easily accessible location. Very friendly and courteous staff

Good and easily accessible location. Very friendly and courteous staff

The staff were great and the rooms were clean. Had micro and frig, which made it even nicer.

Great hotel

Clean room and very spacious. Bed was large but hard. Luxury pillows and covers. Bathroom seat was lower the ground and slippery shower. House keeping was lound in surrounding rooms being cleaned, ruined our sleeping in plan :( thin walls!

Excellent! ThankYou!

Easy to get to the property from I40. Very nice room and bed was very comfortable. Also impressed with the breakfast items offered.

Easy to get to the property from I40. Very nice room and bed was very comfortable. Also impressed with the breakfast items offered.

Exceptional

Excellent shower!!

Nice Property was fine

Nice Property was fine

Exceptional

What a great hotel! The only reason for the 4/5 stars is that Hilton and Hotels.com need to be better partners. I reserved via hotels.com and the hotel advertised free breakfast for Hilton members. We found out later the “fine print” was you had to book it via the Hilton’s app to get that benefit. So even though we are members of both it didn’t apply to us. Breakfast was fabulous and definitely wasn’t a deal breaker. Just something for both to consider.

It was perfect.

The room! I spend almost 200 for a dusty room. Thinking "the Hilton " would be more fancy for the price. I use to be a housekeeping supervisor and we did way more than your staff are doing. Crumbs in sofa, bathroom had hair on wall, dust in cabinets. I was blown away it being a Hilton.

It was perfect.

I liked almost everything. The room! I spend almost 200 for a dusty room. Thinking "the Hilton " would be more fancy for the price. I use to be a housekeeping supervisor and we did way more than your staff are doing. Crumbs in sofa, bathroom had hair on wall, dust in cabinets. I was blown away it being a Hilton.

Very good

Exceptional

very good 👍

they got fresh breakfast buffet , room was clean and quiet, staff were nice and polite

Great stay. Friendly personnel, great breakfast with plenty of options, spacious parking lot and a safe area around. Super comfy bed and clean room in general, a nice view from the room, quiet property that allowed us to rest well. The price could’ve been a bit better for last-minute reservations given there were plenty of rooms available. Shower door wasn’t cooperating well at first - it was derailed and we fixed it ourselves.

Great stay. Friendly personnel, great breakfast with plenty of options, spacious parking lot and a safe area around. Super comfy bed and clean room in general, a nice view from the room, quiet property that allowed us to rest well. The price could’ve been a bit better for last-minute reservations given there were plenty of rooms available. Shower door wasn’t cooperating well at first - it was derailed and we fixed it ourselves.

Brielle was so helpful and pleasant. Stayed longer due to car repair. They were totally accommodating!

The staff was great! Great location near multiple shops and restaurants.

The staff was great! Great location near multiple shops and restaurants.

Hotel and staff were great. Beautiful area too.

Clean room, good amenities

Decent Near a busy street

Decent Near a busy street

Good location Breakfast too expensive- we passed

Good location Breakfast too expensive- we passed

Very good

Great location, nice room and staff. Would stay again

clean, extra friendly and professional staff, valet staff were awesome.

Nice hotel. The rooms were clean. They even make towel animals for you in the bathroom.

Nice

The place is very clean, beautifully and practically designed, and very comfortable.and we had great view from our 3rd floor window, shower and room supplies and toiletries are awesome. Staff is great, nice, polite and helpful and breakfast was fresh, delicious in a most enjoyable and relaxing vibes in the dining area with superb service. Overall it was an excellent experience and we'll definitely return! Thank you!

Customer service is excellent. Staff are friendly and helpful. Clean and comfortable room. Highly recommend!

This hotel is in a convenient place. Walkable to eating and drink places. My room was very clean and the beds so comfy. I was on the bottom floor. The person on the floor above tromped around quite loudly. In the morning, one of the guests' dogs started barking in the hallway.

It was good experience

The products that Paris Hilton approves of in hotel rooms are NOT PETA certified. If I’m paying that much to stay in her hotel I expect better.

Very nice and helpful staff. EV parking with complimentary charger (made my day). Room very nice and reasonably quiet.

Exceptional

No breakfast; a/c in the room wasn't working, but it was fixed.

Nice beds, nice pool and hot tub, nice shower

Exceptional

Nice , clean

Yes but my pet ended up not coming .

For EV owners, there are 3 Level 2 chargers here. J1772 connector and 30 miles of range an hour. For all others, a very nice place to stay! Sizzler is across the street, Denney’s is nearby as well as a restaurant next door and in site. Some fast food restaurants also east walking distance. The hotel restaurant is no longer a buffet, your order from their menu which is on a blackboard.

They stay was very pet friendly. The facility was very clean and nice. My family had a great stay

Very good

Not really

The rooms were clean but appeared to be somewhat dated. Could use a refresh

This hotel is very quiet and clean. Although they were renovating, I didn't hear any construction work while I was there. I appreciated the friendly outdoor seating area at the entrance, which was a lovely spot to walk my furry friends; the neighborhood was peaceful with light traffic. The staff was welcoming and helpful. One feature that stood out for me, compared to other Hilton locations, was that the breakfast area was separate from the main lobby, which made it a bit more challenging to grab a bagel or orange juice while on a leash with my pet. The room was spotless and peaceful, with beautiful details like elegant Roman shades decorating the windows. I'm unsure if all rooms are identical, but I especially loved the spacious workspace for my documents and laptops, available on the TV side. I also enjoyed the carpeted, clean stairs as a great alternative to the escalator—perfect for a quick exercise break with my companion. Additionally, the small convenience mart next to the reception was a wonderful touch, perfect for grabbing a little chocolate or snack. Overall, a positive experience with friendly service and comfortable amenities. I love Hilton! ❤️

Refrigerator kept freezing froze my husband's medicine that we are no longer able to get due to our move it was his 2 month supply. When I mentioned this to the lady at the front desk she just said turn it down showed zero concern

Nice new carpet on our floor. Great breakfast!

I liked everything

WAS AMAZING I LOVE IT

Pool was a little too cold. The breakfast was too expensive for my taste.

Great experience

Great experience

Everything was awesome and sweet to my family will definitely be coming back next time we are there Nothing it was excellent nothing to complain about

Very friendly and welcoming

Very friendly and welcoming

Liked having the restaurant style of service. Access to the hotel is difficult. The entrances are limited.

Great.

Great.

It is a realy nice propoerty. Breakfest was not included (actually it wasn't clear, as my daughter went there and they wanted to charge her). But overall we liked the place very much. The swimming pull is just next tot the lobby and a big window seperates it. Doesn't look like a great fun to be in the lobby and watching the people there, and vise versa. Also, there was this guy who was blowing with the blower the leaves in the parking lot. He did it for hours during noon time. It was also mind blowing :) The staff in the reception was corrective. Not really nice. Only informative.

Breakfast was extra.

Good hotel. Good price.

Good hotel. Good price.

Great staff and customer service, but the lack of included breakfast and outdated rooms do not justify the cost.

Great staff and customer service, but the lack of included breakfast and outdated rooms do not justify the cost.

Yes

Yes

Great room, comfortable bed and pillows

Great room, comfortable bed and pillows

The location was well placed and it was ideal for a weekend trip. Nothing much caught my eye, I would say parking was sparse.

Very clean accommodation and comfortable room!

Very clean accommodation and comfortable room!

The property is looking a little the worse for wear. I’ve stayed here many times over the past 5 years.

The property is looking a little the worse for wear. I’ve stayed here many times over the past 5 years.

Very clean. Very quiet. Staff was great

Very clean. Very quiet. Staff was great

Nothing

No free food, we had to skip breakfast. Other hotels have free breakfast.

Clean and friendly staff

Clean room, friendly staff

Clean room, friendly staff

I had a hard time finding it. No signage from the street that I could see, like turn here for Hilton. I don’t like that I have to sign into Hilton to get wi-fi. I expect good free WiFi as an amenity.

I had a hard time finding it. No signage from the street that I could see, like turn here for Hilton. I don’t like that I have to sign into Hilton to get wi-fi. I expect good free WiFi as an amenity.

Good

Good

They showed me a room with tub while booking. After the booking confirmation I could not see that information in the booking details. So was like click bait scheme. Staff at the breakfast were not helpful to the guests. Breakfast was boring, probably like the food ordered at Denny's....

They showed me a room with tub while booking. After the booking confirmation I could not see that information in the booking details. So was like click bait scheme. Staff at the breakfast were not helpful to the guests. Breakfast was boring, probably like the food ordered at Denny's....

Everything was fine. Nothing exceptional. Average everything. I was overcharged for an additional child for the price of an adult (breakfast). Slow internet.

Everything was fine. Nothing exceptional. Average everything. I was overcharged for an additional child for the price of an adult (breakfast). Slow internet.

Everything was clean, and well put up.

Everything was clean, and well put up.

Other than that. The hotel was good, and directly off the major highway.

Other than that. The hotel was good, and directly off the major highway.

*

*

Yes, but the walls are too thin! The room next door had a dog and it was loud. Also, my family arrived to the room and within 5 minutes the lobby was knocking at our door stating they received 2 noise complaints.

Yes, but the walls are too thin! The room next door had a dog and it was loud. Also, my family arrived to the room and within 5 minutes the lobby was knocking at our door stating they received 2 noise complaints.

Clean room

Clean room

Room is great. Staff was very friendly. Lots of complimentary items in the lobby.

Room is great. Staff was very friendly. Lots of complimentary items in the lobby.

This hotel is very clean and nice with a great location. The only reason I didn't give it a five is because the room smelled so strong of freshener. I Thought it was just me, but my husband thought so too. After we left, everything we had with us was penetrated with that scent. It reminded me of being inside one of those perfume shops at the mall. :/

This hotel is very clean and nice with a great location. The only reason I didn't give it a five is because the room smelled so strong of freshener. I Thought it was just me, but my husband thought so too. After we left, everything we had with us was penetrated with that scent. It reminded me of being inside one of those perfume shops at the mall. :/

Breakfast was not free.no comments.

Breakfast was not free.no comments.

Great staff, quiet, clean.

Great staff, quiet, clean.

Very clean and dated hotel. Great stay with my family!

Very clean and dated hotel. Great stay with my family!

Staff very helpful and friendly! Clean room, cute place. Great experience.

Staff very helpful and friendly! Clean room, cute place. Great experience.

Room was clean, beds were comfortable.

Room was clean, beds were comfortable.

Friendly staff, quick and easy check in, clean room.

Friendly staff, quick and easy check in, clean room.

Good location - they offered one rate for Black Friday and I booked it and then when I went to check in they charged the rate!! Deception is annoying.

Good location - they offered one rate for Black Friday and I booked it and then when I went to check in they charged the rate!! Deception is annoying.

Easy hotel to use

Easy hotel to use

Nice stay. Quiet and clean. Staff is helpful.

Nice stay. Quiet and clean. Staff is helpful.

Check-in and staff were great. A cool pjace. I'll stay here next time I'm in town.

Check-in and staff were great. A cool pjace. I'll stay here next time I'm in town.

Clean and helpful service

Clean and helpful service

The breakfast was delicious, and we especially appreciated the small store and the complimentary coffee, water, and snacks. Those little touches really made our stay feel extra welcoming and comfortable. Overall, an amazing experience. We would definitely stay here again! ❄️🏔️✨

The breakfast was delicious, and we especially appreciated the small store and the complimentary coffee, water, and snacks. Those little touches really made our stay feel extra welcoming and comfortable. Overall, an amazing experience. We would definitely stay here again! ❄️🏔️✨

Everything was awesome!

Everything was awesome!

Clean and friendly staff.

Clean and friendly staff.

Excellent customer service.

Excellent customer service.

Clean rooms

Clean rooms

Clean rooms and amazing staff who provided great recommendations to do in the area!

Clean rooms and amazing staff who provided great recommendations to do in the area!

Rooms were clean, pillows were not so great but overall very close to a lot of things and hotel is very clean.

Rooms were clean, pillows were not so great but overall very close to a lot of things and hotel is very clean.

handy guest laundry finding the place a little challenging but good location

handy guest laundry finding the place a little challenging but good location

The room is ok . Not great but not bad . The best is comfy . The best property is small and it doesn't have a lot of green space to walk around it. However , the location is convenient when looking at proximity to stores. The breakfast was amazing and so well priced . The best part of the stay for sure.

The room is ok . Not great but not bad . The best is comfy . The best property is small and it doesn't have a lot of green space to walk around it. However , the location is convenient when looking at proximity to stores. The breakfast was amazing and so well priced . The best part of the stay for sure.

The room was very , the beds were comfortable and the staff was very nice

The room was very , the beds were comfortable and the staff was very nice

We truly enjoyed our stay at the Hilton Garden Inn - Flagstaff! The Staff was very kind and helpful. The room was clean and inviting. There was sufficient parking and even a place for us to do our laundry. 😀👍

We truly enjoyed our stay at the Hilton Garden Inn - Flagstaff! The Staff was very kind and helpful. The room was clean and inviting. There was sufficient parking and even a place for us to do our laundry. 😀👍

Rooms were clean. Staff was very nice and easy check in.

Rooms were clean. Staff was very nice and easy check in.

One of the nicest hotels I have ever stayed in. I asked for a handicap accessible room (for hubby, who recently had hip surgery)and it was superb. The staff was super helpful and courteous. The room was beautifully decorated as well.

One of the nicest hotels I have ever stayed in. I asked for a handicap accessible room (for hubby, who recently had hip surgery)and it was superb. The staff was super helpful and courteous. The room was beautifully decorated as well.

Rooms were very clean!!

Rooms were very clean!!

Beautiful property. Super clean room. Very friendly and helpful staff.

Beautiful property. Super clean room. Very friendly and helpful staff.

It was a modern, clean, excellent service, safe area, hotel!!

It was a modern, clean, excellent service, safe area, hotel!!

Good location for visiting Flagstaff. The staff was wonderful. Parking was ample and free. We had the breakfast and it was quite good with lots of options

Good location for visiting Flagstaff. The staff was wonderful. Parking was ample and free. We had the breakfast and it was quite good with lots of options

The room was nice and cleaned. In and out to continue our trip.

The room was nice and cleaned. In and out to continue our trip.

Part of parking lot was closed due to renovation and that made it little difficult to find a parking space at night. However, the stay was great overall.

Part of parking lot was closed due to renovation and that made it little difficult to find a parking space at night. However, the stay was great overall.

The beds were so hard, it caused my back to spasm all night where i got no sleep. First thing at 7am you heard EVERYTHING in the hall. I didnt even both with the breakfast i pre-paid for as i was so tired, and sore. Then the red rash broke out from the bedding. Maintenance calls and i waited for them to arrive. He tried to come back but i wanted to see his 'fix'. He knew the TV HDMI ports were bad. I didnt even think to swap cables and ports. Then he again knew the plugs were going out stating it was a big project to fix.. Manager offered a $25 GC IF i signed a consent form i was advised NOT to sign by my legal rep. BUT i could not talk to the manager as she wasnt there and wouldnt return my 5 calls over 2 days. Tried to enjoy my vacation. Came back, still no manager nor did she call. I was NOT able to switch rooms or hotels as EVERY hilton was apparently booked in flagstaff. They would NOT refund because Expedia wouldnt allow. We left early. This place is NOT a Hilton standard.

The beds were so hard, it caused my back to spasm all night where i got no sleep. First thing at 7am you heard EVERYTHING in the hall. I didnt even both with the breakfast i pre-paid for as i was so tired, and sore. Then the red rash broke out from the bedding. Maintenance calls and i waited for them to arrive. He tried to come back but i wanted to see his 'fix'. He knew the TV HDMI ports were bad. I didnt even think to swap cables and ports. Then he again knew the plugs were going out stating it was a big project to fix.. Manager offered a $25 GC IF i signed a consent form i was advised NOT to sign by my legal rep. BUT i could not talk to the manager as she wasnt there and wouldnt return my 5 calls over 2 days. Tried to enjoy my vacation. Came back, still no manager nor did she call. I was NOT able to switch rooms or hotels as EVERY hilton was apparently booked in flagstaff. They would NOT refund because Expedia wouldnt allow. We left early. This place is NOT a Hilton standard.

I didn't dine there. One note: when people let go of their doors, the doors slam shut really loudly. Nice bed and pillows. Thanks for letting my dog come too

I didn't dine there. One note: when people let go of their doors, the doors slam shut really loudly. Nice bed and pillows. Thanks for letting my dog come too

Clean room, comfortable bed. The elevator was broken and we were on 3rd floor but they offered us a refund to go to another hotel. We can handle 3 flights of stairs thankfully.

Clean room, comfortable bed. The elevator was broken and we were on 3rd floor but they offered us a refund to go to another hotel. We can handle 3 flights of stairs thankfully.

Very clean place, foods and walmart closeby, breakfast with ok. Very mixed feeling about service. Front desk clerks were friendly, but not well trained I booked one more night at the desk, the lady entered the info and told me to come back for rekey and pay in the am. When I went by next am, I was told by a different person that there was no booking entered, she helped me booked it again and rekeyed my cards. I specifically asked for them to empty the trash cans and add some clean towels, I also made sure she included breakfast for all 3 guests. I was charged $50 deposit twice as it was '2 different bookings'. And here we were back in the evening, no one emptied trash or refilled the towels. I had to call them just to do that. Then the next morning when we showed up at the diner, we were told only one breakfast was included and we needed to pay the other 2 guests. At this point I was so upset since nothing seemed to be right. I explained to the diner staff that I told the lady who booked the room to include all 3 breakfast which she said she did, even told me it'll be extra charge and I paid for it. The diner lady was kind enough to tell me she could write 2 but she couldn't do that for all 3. I know it wasn't her fault and I hate to add more work for her. So I walked to the front desk and explained the situation. They were able to change it to 3 by the end. It's really not a bad place at all and the price was reasonable. They could've done a lot better.

Very clean place, foods and walmart closeby, breakfast with ok. Very mixed feeling about service. Front desk clerks were friendly, but not well trained I booked one more night at the desk, the lady entered the info and told me to come back for rekey and pay in the am. When I went by next am, I was told by a different person that there was no booking entered, she helped me booked it again and rekeyed my cards. I specifically asked for them to empty the trash cans and add some clean towels, I also made sure she included breakfast for all 3 guests. I was charged $50 deposit twice as it was '2 different bookings'. And here we were back in the evening, no one emptied trash or refilled the towels. I had to call them just to do that. Then the next morning when we showed up at the diner, we were told only one breakfast was included and we needed to pay the other 2 guests. At this point I was so upset since nothing seemed to be right. I explained to the diner staff that I told the lady who booked the room to include all 3 breakfast which she said she did, even told me it'll be extra charge and I paid for it. The diner lady was kind enough to tell me she could write 2 but she couldn't do that for all 3. I know it wasn't her fault and I hate to add more work for her. So I walked to the front desk and explained the situation. They were able to change it to 3 by the end. It's really not a bad place at all and the price was reasonable. They could've done a lot better.

They clean the room every two days and when they do it, is just to do the bed, no sheets change, just the towers

They clean the room every two days and when they do it, is just to do the bed, no sheets change, just the towers

The rooms are very small, the elevator was not functioning so we had to carry bags up to third floor. The refrigerator pulled right out on the floor when trying to open the door. Do not recommend staying at this hotel. It is not a typical Hilton. Just stay away.

The rooms are very small, the elevator was not functioning so we had to carry bags up to third floor. The refrigerator pulled right out on the floor when trying to open the door. Do not recommend staying at this hotel. It is not a typical Hilton. Just stay away.

Impressed with the size of the room. Amenities were great, including the gym. The staff was very friendly and helpful. Would highly recommen and stay there again.

Impressed with the size of the room. Amenities were great, including the gym. The staff was very friendly and helpful. Would highly recommen and stay there again.

Very good experience.

Very good experience.

Clean, and perfectly located.

Clean, and perfectly located.

Rude front desk, broken elevator, no free breakfast, average beds. Just not that good for how much we paid. I would stay somewhere else.

Rude front desk, broken elevator, no free breakfast, average beds. Just not that good for how much we paid. I would stay somewhere else.

Great location

Great location

Loved everything from breakfast to pool, spa and fitness centre. Staff were lovely, clear and quick. Only issue during our stay was the elevator going down on day 2 but I was notified by email and a letter in our room which offered assistance if required. Plenty of parking and close proximity to food and grocery stores with plenty of options. Room was clean and neat and they offered a daily or every other day clean depending on preference.

Loved everything from breakfast to pool, spa and fitness centre. Staff were lovely, clear and quick. Only issue during our stay was the elevator going down on day 2 but I was notified by email and a letter in our room which offered assistance if required. Plenty of parking and close proximity to food and grocery stores with plenty of options. Room was clean and neat and they offered a daily or every other day clean depending on preference.

Friendly staff and quiet

Friendly staff and quiet

Very good stay, I have stayed here in the past and it was the same as before. Super easy access to the streets and rooms. Easy parking for my larger truck. We don't use the amenities so I don't know about them.

Very good stay, I have stayed here in the past and it was the same as before. Super easy access to the streets and rooms. Easy parking for my larger truck. We don't use the amenities so I don't know about them.

It was nice but i was not happy finding out about the $14 breakfast cost was a add on. I have never payed for breakfast at a Hilton before so this was a surprise.

It was nice but i was not happy finding out about the $14 breakfast cost was a add on. I have never payed for breakfast at a Hilton before so this was a surprise.

Pet friendly yes, good parking and easy to get in and out. Didn’t like front desk stuff on my first two days, particularly the manners of the male. The hotel price is ok but they charge for breakfast, other hotels similar prices don’t.

Pet friendly yes, good parking and easy to get in and out. Didn’t like front desk stuff on my first two days, particularly the manners of the male. The hotel price is ok but they charge for breakfast, other hotels similar prices don’t.

It was a quick stay last minute driving through the city. The staff was great and the room was very clean.

It was a quick stay last minute driving through the city. The staff was great and the room was very clean.

This property is super convenient to NAU but needs updating

Good location great breakfast, but the bed is too high and Jacuzzi a little too small in the pool and cold

The front desk employee was outstanding. We’d been driving all day and her personality and assistance was just what we needed. The room was clean and quiet. Facility is easily accessed to/from the freeway. Would definitely stay here again.

Very clean property with attention to detail. The staff was very courteous. Lots of restaurants close by. I would stay here again.

The front desk staff was welcoming and friendly, room is clean and comfortable- awesome pet friendly option!

Our experience was great! They even welcomed my 10 month old puppy. The staff was very friendly, and the housekeeping was excellent! The breakfast buffet was excellent. The food was a hell of a lot better than the Denny's across the street, and the cost was half as much. The bed and bedding were extremely comfortable! I also liked the location. It was located just off of I-40 and I-17, and also within walking or very short driving distance to Denny's, Sizzler, Red Lobster, and Olive Garden. My fiancé and I agreed that this will be our "go to" Hotel every time we visit Flagstaff, which is quite often.

Loved it there

The staff was friendly in the room was clean and spacious. The linens smelled great. I would definitely stay again.

Safe

Great

Nice hotel

Will definitely stay here again.

Everything was very nice

The property was average. Room was average. A little over priced for what the hotel is. Just okay.

Need a vent in bathroom. A little hard to turn into off the street. Otherwise, very fine facility.

No breakfast

Convenient location to everything.

Clean

Stay was overall good. Staff were very nice. Bed was uncomfortable though.

Loved the stay and enjoy the breakfast experience and everything was perfect I would go again for the future trips I recommend highly!!

Hands down the best hotel in town..

This is a beautiful property that is well maintained. The staff have been friendly. The rooms are nice

The area reminded me of Lake Tahoe. It was nice and quiet and the staff are very friendly & helpful.

Great location

It was very nice trip. We always stay at one of ur hotels

Front staff was okay, ladies in the breakfast area were very nice, pool was shut down early on a Saturday evening. Hot tub is very small

Great

Everything was great with the exception of the cleanliness of the parking lot. Staff needs to pick up trash that blows in or disrespectful people dump from their cars.

I loved this hotel. Comfortable bed, clean, easy parking. Staff was great, food was good and coffee was great. I’d stay again. Convenient to restaurants and highway. I felt safe as a solo traveler.

Free parking and breakfast buffet !

Quick access to interstate and close to dining options.

Great breakfast, very helpful staff

After our long day of local events our room was a haven of relaxation! The room was spacious, clean, comfortable & amenities were all awesome!

Did not like 75 dollar pet fee ridiculous !!

Excellent

Parking stalls a little bigger

Excellent staff

Excellent breakfast and clean rooms. Pillows were top notch. Great location.

I didn’t realize the pet fee was double of what we usually pay. Somehow l didn’t check before, that they charge $75 a night pet fee, but it worked out okay.

Very friendly and efficient staff

Great staff breakfast and it was clean

Traveled from San Fran to Dallas and stopped short notice in Flagstaff. They were great at getting us booked short notice with a dog. Clean and the staff is very friendly.

A beautiful room in gorgeous Flagstaff, I absolutely loved it here.

It was spacious, I mean the rooms were great, depending on what you get and everything the hotel has is easy to find.

Could use a facelift. Otherwise the stay was fine.

Everything was good

Great location and a wonderful room. Very nice walk in shower. Only negative is 1 elevator.

A

Start with the two positives. Great location and lobby is beautiful. However, one elevator to serve the entire hotel is unsatisfactory and the room was so small. The bed was so hard and uncomfortable, we were sore the next morning. We also didn’t sleep well due to too many guests dogs barking at all hours. The walls are extremely thin, so you hear everything everybody is doing and saying above, below, next door, and and across the hall from you. The toilet flushes violently and the shower smelled like mildew. The breakfast buffet that is delivered in thermo bags and scooped into warming trays was mediocre for the $15 price tag at best. We won’t be recommending to anyone or returning.

A wonderful stay. Staff was friendly and helpful. The breakfast buffet was amazing and the kitchen staff was so kind and accomodating. The room itself was definitely better than expected. Went for a grand canyon trip and it was centrally located close to there, about an hour and a half out, and sedona was 44 minutes so it was perfect.

Excellent location and service

Nice

It was great. Rooms were clean. Breakfast was good. Good location.

We had a lovely stay.

Great stay.

Very clean and loved the free little hot cocoa and coffee bar in Lobby!

It was without incident. Check in and the room was fine.

Friendly staff. Could improve on laundry room, i.e., adding a sign indicating where to get detergent and help with change coins for the machines.

Great location close to everything and children friendly

No restaurant to eat at or off-site restaurant to room service like in the past. Ordered a pizza and desk personnel let it sit there for 30 minutes before i finally called to find out it was delivered to desk not room. Desk never called or left message. Unacceptable

On a brighter note.. all of the staff I had interactions with were kind, helpful, and extremely friendly.

Clean well kept up hotel. Easy check in, nice staff. Pool and hot tub area were in good shape as well. Quite a few people with dogs, no issues seen with cleanliness. We have stayed here multiple times over the past 15 years, always the same, well kept property. Nice job, thank you!

Even on my birthday.. they could check in other people before 3pm and they left me waiting until 3pm

Convenient location

Loved it and it’s pet friendly

Will be our go to property to stay for next time in town. Our room was immaculate and staff very friendly.

Second time staying here and love it! Very clean rooms and polite staff. Convenient location to restaurants and shopping.

The hotel was clean and inviting. The staff friendly. Room was comfortable

Great check in with friendly service.

Clean well kept Great stay

Very clean, very nice room. The bed was great and the linens were very nice. The hotel was very well kept. I would definitely stay there again.

The place was in a location for easy off..easy on the hwy

Clean hotel, friendly staff who had great suggestions for local attractions and dining. Breakfast buffet was good and had variety of options.

Bad ripoff. Wanted $75 for our small dog for one night. The other places we stayed at got $15 - 25. Very expensive for nothing special. Also wanted $15 for their cheap breakfast when less expensive hotels included a great breakfast, especially Holiday Inn Express. Much better value. Also gouged me $35 for a bottle of wine that I got for $17 in a supermarket the next day. Won't go back.

Excellent stay with great staff. Room was clean and quiet. Convenient location. I loved my stay!

Very nice stay.

Convenient location, right down the street from NAU

No complimentary breakfast. Nice place other wise

Very friendly atmosphere and very clean.

I love to stay at Hilton Garden Inn-Flagstaff. The property is safe, clean and nice bed.

Liked the free EV charging

Very glad we stayed here. , clean room, comfy bed, staff is friendly say to get in and out of property and close to restaurants for breakfast options

Great