Hampton Inn & Suites Flagstaff East

The hotel was excellent and the room was very big and clean 10 out of 10 was traveling from east coast to west coast great stay would highly recommend staying there

Very clean hotel. Easy access to I40 and Hwy 89. Also a good pizza restaurant across the parking lot

Exceptional

Hi. I have reached out to no response. We booked the hotel and when we showed up and were told there was no availability. We had to scramble to find another hotel. The hotel has not refunded the payment of over $300. Hotels.com has said the hotel manager has to issue the refund. There has been lots of time wasted on this experience that should have been easy. After years of using hotels.com we will no longer book through a third party.

Location Toilet was difficult to flush, Called maintenance. Check in is very slow due to understaffing at busy time.

The breakfast was great. The room was super clean and roomy really nice place. Great location felt safe the whole time. The room was ridiculously expensive

The room was next to the door that goes to the outside, that door slams so hard and loud that it rattles the entire guest room. People in and out all night, kids yelling down the hall as they enter the building.

If you book online through a third party it does not state that the rooms are pet friendly and if you are allergic to any animals the hotel staff CANNOT GUARANTEE the next room they give you has had an animal that stayed in the room. That would’ve been great to know before I booked the stay. I asked if they had a room that isn’t pet friendly and they said no. The staff were not very accommodating nor was the manager on duty. The room stunk like animal fece and when we went to pick our pillow up that we forgot in the room they were cleaning the room and spraying a lot of fragrance to mask the smell. They will not give a refund and they also charge for parking.

Clean everything worked as it should Nothing everything was great

Clean everything worked as it should Nothing everything was great

Front desk night shift attendant Angel (female) was accommodating, patient young professional. Sarah the morning attendant was an equally pleasant, helpful young professional.

Exceptional

Arrived at 2pm and room was not ready but it would be ready no later than 3pm. Grabbed lunch and arrived back to hotel at 3:30pm and room was still not ready. Finally checked into room shortly before 4pm - 2 hours AFTER I was told room would be available. I was told room wasn’t ready because hotel was short staffed with cleaning the rooms. I love how the hotel inefficiently schedules their staff for how busy the weekend will be and that’s the excuse to make up for it. So their inability to properly run their hotel is my problem? I’ll definitely stay elsewhere whenever I’m in flagstaff next.

Clean spacious room

Omelettes were much better than scrambled eggs. Waffles are always a hit! We checked in Thurs night & checked out Monday. Our room was not cleaned during our stay. I did have the do not disturb type sign out one day & forgot to remove it. Another day it was out until after breakfast.

Omelettes were much better than scrambled eggs. Waffles are always a hit! We checked in Thurs night & checked out Monday. Our room was not cleaned during our stay. I did have the do not disturb type sign out one day & forgot to remove it. Another day it was out until after breakfast.

Great

I always enjoy my stay at the Hampton Inn. Specifically, when heading to Flagstaff, this is my preferred place to stay. Always very clean, has a great staff, and the continental breakfast is fantastic. Also a great location.

Clean room, great staff, and great location

room was right beside the elevator

There wasn’t a microwave in the room but website listed one. Most USB ports in the room didn’t work. Glad we brought a charger for our phones. Staff didn’t seem to care when notified.

Excellent

Check in was easy reserving room for the night over internet purchase.

Clean. New. Close to gas station and highway.

Ok

Exceptional

Exceptional

Disappointing

Loved it staying when in town !! You won’t regret

Good breakfast!

Dusty and old building overall. Furniture needs to be changed and or upgraded.

Good

Good

The room was very clean and smelled so fresh. All the staff were helpful and friendly from the front desk to the staff in the kitchen. The WIFI was fast and reliable. The location of this hotel is very easy to get to: close to I-40, 89A and Route 66 which means wherever you are coming from or desire to go, this property gives you handy access.

Ok Ok

Ok

Close to restaurants and other things.

The hotel was nice and clean. The staff was very nice and friendly. One thing that was missing from the description of the hotel was that you had to pay for parking. I might have changed my mind knowing that ahead of time.

This hotel was in need of a refresh. Rooms were sparse. Mattresses were bad. Staff was very friendly.

Wasn't there for the NP. Bedside outlet only worked sporadically so don't know about internet.

Location Loud at night and got charged for parking when we paid already through Booking.com. You always get a bad located room through Booking.com.

Location Loud at night and got charged for parking when we paid already through Booking.com. You always get a bad located room through Booking.com.

Great!

Exceptional

Superb

Great location. Accommodated our two dogs well and made us feel welcome. The staff at the front desk was very friendly.

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Great place to stay!

Very good

The hotel was fine. A barking dog kept us awake all night. When the dog barked the lady next door would scream at the dog. I went downstairs to the desk at 4:45 and they called the room but it didn't help at all. So needless to say,I wasn't pleased. The desk said they couldn't comp me because I booked through booking. Com. Not very happy The barking dog

I went downstairs to the desk at 4:45 and they called the room but it didn't help at all. So needless to say,I wasn't pleased. The desk said they couldn't comp me because I booked through booking. Com. Not very happy ? Laurie Baldwin The barking dog

Guy who checked us in was rude. Charged a fee to park which wasn’t in the description of property. Lady in the morning check out was as nice as could be although she didn’t email my receipt like she said she would. Breakfast lady was lovely.

Very good

The complimentary breakfast was excellent with lots of variety. My kids enjoyed the indoor heated pool even when it was snowing outside. The room was clean and modern. The staff was courteous and helpful. Will definitely come back and recommend.

The complimentary breakfast was excellent with lots of variety. My kids enjoyed the indoor heated pool even when it was snowing outside. The room was clean and modern. The staff was courteous and helpful. Will definitely come back and recommend.

Exceptional

Beds were very good Breakfast was good

Beds were very good Breakfast was good

Exceptional

Clean room

Clean room

Everything was great. thank you

Everything was great. thank you

Clean room, great staff

Clean room, great staff

Excellent breakfast choices, clean areas and approachable staff!

Excellent breakfast choices, clean areas and approachable staff!

We always stay here when passing through and have not had a bad experience. Everyone is always friendly, rooms are clean and breakfast is good. Location is also convenient if you’re on a road trip.

We always stay here when passing through and have not had a bad experience. Everyone is always friendly, rooms are clean and breakfast is good. Location is also convenient if you’re on a road trip.

waited a very long time to check in--no person was around

Exterior was nice , however, parking was only on one side of the building Could hear Hwy traffic from room

Loved the view of Mt. Elden from my room! I also liked the unique layout of the room. Nice landscaping and a clean parking lot.

Someone left the room temperature up to 79*. It was too hot when we arrived.

Room clean. Staff friendly

Room clean. Staff friendly

Was not greeted at all. You would’ve thought I worked here because I had to initiate everything every step of the transaction and I already booked it. They are very unforgiving and strict. I’m a truck driver ran out of federal hours wanted to stay at my usual Hampton and they refused to switch the hotel bc of some “rule” we’re all human and make mistakes. They offered no refund and couldn’t not accommodate else where. Thank you to the staff here at east

Was not greeted at all. You would’ve thought I worked here because I had to initiate everything every step of the transaction and I already booked it. They are very unforgiving and strict. I’m a truck driver ran out of federal hours wanted to stay at my usual Hampton and they refused to switch the hotel bc of some “rule” we’re all human and make mistakes. They offered no refund and couldn’t not accommodate else where. Thank you to the staff here at east

We didn’t eat, but it looked great :)

We didn’t eat, but it looked great :)

Great room. Loved the upgrades and the newer TV

Great room. Loved the upgrades and the newer TV

No cleaning the next day

Nice hotel and very clean

Nice hotel and very clean

Na

Na

Breakfast was really good. Gym needs some attention. No floor mats for core workout, no gym towels for guests to use on equipment, missing dumbbells.

Breakfast was really good. Gym needs some attention. No floor mats for core workout, no gym towels for guests to use on equipment, missing dumbbells.

Check-in was quick and easy the room was nice and clean. The breakfast was always warm and fresh

Check-in was quick and easy the room was nice and clean. The breakfast was always warm and fresh

Breakfast needs to be improved

Breakfast needs to be improved

Nice set up. Miranda checked me in and she was very helpful. Cleaning staff was very good.

This was our first stay at this property but we will definitely use it again

This was our first stay at this property but we will definitely use it again

Clean rooms, wonderful breakfast, great staff.

Clean rooms, wonderful breakfast, great staff.

Breakfast was awesome and the indoor pool was so much fun.

Breakfast was awesome and the indoor pool was so much fun.

Everything went well. The only problem we had is our TV was broken and had a blue picture. We reported the issue on check out.

Everything went well. The only problem we had is our TV was broken and had a blue picture. We reported the issue on check out.

Didn’t clean the room

Didn’t clean the room

Bedding and towels were very cheap quality, Pool was not heated, or sure didn't seem like it was. Breakfast was average. Very decent Value overall.

Bedding and towels were very cheap quality, Pool was not heated, or sure didn't seem like it was. Breakfast was average. Very decent Value overall.

Friendly, helpful staff and cleanliness

Friendly, helpful staff and cleanliness

I got charged for another 32$ for parking and something else

I got charged for another 32$ for parking and something else

Staff was wonderful, room clean

Staff was wonderful, room clean

Clean comfy room

Clean comfy room

To have to pay additional for parking

When we arrived at 2400 S Beulah Blvd, Flagstaff, Az we were told we were at the wrong location. That the confirmation number, through Expedia, was not their numbers. The desk personal helped confirm a reservation to 990 N Country Club Drive, Flagstaff, Az. The distance was a 10 min drive BACK down the interstate IN THE POURING RAIN. We were clear on the location we chose - for a reason. This change of location, we’ve been told, is common with Expedia. WE ARE NOT PLEASED, HAPPY NOR THRILLED WITH THIS PRACTICE OF BUSINESS THROUGH EXPEDIA. For future travel plans, we will NOT BE USING EXPEDIA - as this was NOT the only time this has occurred.

When we arrived at 2400 S Beulah Blvd, Flagstaff, Az we were told we were at the wrong location. That the confirmation number, through Expedia, was not their numbers. The desk personal helped confirm a reservation to 990 N Country Club Drive, Flagstaff, Az. The distance was a 10 min drive BACK down the interstate IN THE POURING RAIN. We were clear on the location we chose - for a reason. This change of location, we’ve been told, is common with Expedia. WE ARE NOT PLEASED, HAPPY NOR THRILLED WITH THIS PRACTICE OF BUSINESS THROUGH EXPEDIA. For future travel plans, we will NOT BE USING EXPEDIA - as this was NOT the only time this has occurred.

The “free WIFI” requires jumping through several hoops to get it. The last thing I want, after driving all day, is wasting a lot of time with Hilton’s questionnaire or app. Divulging my email and phone number I feel will result in more phishing and spam calls. It’s a bad plan for a tired traveler.

The “free WIFI” requires jumping through several hoops to get it. The last thing I want, after driving all day, is wasting a lot of time with Hilton’s questionnaire or app. Divulging my email and phone number I feel will result in more phishing and spam calls. It’s a bad plan for a tired traveler.

We had to pay for parking.

Breakfast needs attention with real eggs rather than from a carton. To much processed food.

Breakfast needs attention with real eggs rather than from a carton. To much processed food.

Unexpectedly got charged for parking and it shares parking lot with a restaurant and another hotel. No security. I stayed there the week before and was not charged for parking. Did not get any room service the 4 nights I was there

Unexpectedly got charged for parking and it shares parking lot with a restaurant and another hotel. No security. I stayed there the week before and was not charged for parking. Did not get any room service the 4 nights I was there

The TV in our first room was not working properly. Instead of bringing a new TV we had to change rooms after we had unpacked. The first room had a desk chair that was absolutely gross/stained. The staff was very pleasant but nothing set this hotel apart from others or would make us return

The TV in our first room was not working properly. Instead of bringing a new TV we had to change rooms after we had unpacked. The first room had a desk chair that was absolutely gross/stained. The staff was very pleasant but nothing set this hotel apart from others or would make us return

size of room. and zero mold in bathroom. bigger towls. and more fruit options at breakfast

Good location. Staff was friendly. The room and hallway smelled like a hospital. I was unaware of a parking fee. There was no towels for after swimming. We asked several times.

Clean room and friendly staff There wasn’t anything we didn’t like

Clean No corkscrew available

address was not findable in maps I drove all around trying to find it called the hotel they tried to get me there.They said it has happened before Got disconnected and could not get them to pick up the phone again. Finally found it and they were all rude to me. Gave me poor directions to my room in relation to the stairs. The shower had low pressure and the shower head was installed too high. There is a correct ht and lay out for showers and this one was terrible. Grab bar in the wrong place. they do not have a cork screw to loan. Ac was noisy

address was not findable in maps I drove all around trying to find it called the hotel they tried to get me there.They said it has happened before Got disconnected and could not get them to pick up the phone again. Finally found it and they were all rude to me. Gave me poor directions to my room in relation to the stairs. The shower had low pressure and the shower head was installed too high. There is a correct ht and lay out for showers and this one was terrible. Grab bar in the wrong place. they do not have a cork screw to loan. Ac was noisy

he staff was very friendly, and the room was clean, quiet, and comfortable. I especially loved the blackout shades — they made it easy to get a good night’s sleep. The only downside was that the pool wasn’t heated, so the water was pretty cold. Otherwise, it was a great stay!

he staff was very friendly, and the room was clean, quiet, and comfortable. I especially loved the blackout shades — they made it easy to get a good night’s sleep. The only downside was that the pool wasn’t heated, so the water was pretty cold. Otherwise, it was a great stay!

Coffee was strong and hot And the room was great.

Clean, comfortable, has Tesla charging stations a plus !

A beautiful new hotel in a nice area. We swam in the pool and walked over to the nearby restaurant which was excellent. Always a good experience at Hampton Inn!

A beautiful new hotel in a nice area. We swam in the pool and walked over to the nearby restaurant which was excellent. Always a good experience at Hampton Inn!

Clean room, friendly staff and a great restaurant nearby.

Clean room, friendly staff and a great restaurant nearby.

Miniature size room tables, see thru toilet paper! Hard uncomfortable bed.

Miniature size room tables, see thru toilet paper! Hard uncomfortable bed.

Rooms are spacious, bathroom also, beds are comfortable, excellent free breakfast, good parking, quiet location with a couple of restaurants, gas station that are in walking distance. Theres small store inside if you wanted some microwaveable food, chips, beer and wine. I always go here when in Flagstaff.

Rooms are spacious, bathroom also, beds are comfortable, excellent free breakfast, good parking, quiet location with a couple of restaurants, gas station that are in walking distance. Theres small store inside if you wanted some microwaveable food, chips, beer and wine. I always go here when in Flagstaff.

They did a wonderful job accommodating my dog… they even gave him a treat at the counter. I was worried that it would be smelly being a pet friendly hot but it was very clean. Will come back!

They did a wonderful job accommodating my dog… they even gave him a treat at the counter. I was worried that it would be smelly being a pet friendly hot but it was very clean. Will come back!

perfectly located

perfectly located

Hotel itself was as expected. Very nice and we would stay again. Conveniently located to the I-40 which gets you to the Grand Canyon and Williams. Restaurants and shopping close by. The staff was very helpful but kudos to the breakfast staff. The food itself was nothing to rave about but the people tending the breakfast were very very good.

Hotel itself was as expected. Very nice and we would stay again. Conveniently located to the I-40 which gets you to the Grand Canyon and Williams. Restaurants and shopping close by. The staff was very helpful but kudos to the breakfast staff. The food itself was nothing to rave about but the people tending the breakfast were very very good.

The property was clean and accessible, but the room was very utilitarian - no drawer storage for valuables or clothing - only a closet. No extra seating except for a hard desk chair. Bed was very firm. Breakfast was OK.

The property was clean and accessible, but the room was very utilitarian - no drawer storage for valuables or clothing - only a closet. No extra seating except for a hard desk chair. Bed was very firm. Breakfast was OK.

Connie at check in was very kind and accomadating

Connie at check in was very kind and accomadating

Nice hotel

Nice hotel

Loved the pet area.

Loved the pet area.

Quality accommodations! Very nice rooms! Great shower, too!

Quality accommodations! Very nice rooms! Great shower, too!

Light color too blue.

Fabulous gym.

Fabulous gym.

Nice clean room.

Nice clean room.

Flagstaff is beautiful! We had a great time there. The hotel was amazing. The room was updated, clean, spacious, and very comfortable. I highly recommend it.!

Flagstaff is beautiful! We had a great time there. The hotel was amazing. The room was updated, clean, spacious, and very comfortable. I highly recommend it.!

Bed comfort

Bed comfort

The only problem was the floor above us had children that ran and jumped up and down till about midnight I tried to call but no one responded to my call

The only problem was the floor above us had children that ran and jumped up and down till about midnight I tried to call but no one responded to my call

Have stayed at this Hampton a few times. The staff has always been pleasant, breakfast that they offer is very good with a lot of verity. It is easy access to the interstate & there a several restaurants walking & driving .

Have stayed at this Hampton a few times. The staff has always been pleasant, breakfast that they offer is very good with a lot of verity. It is easy access to the interstate & there a several restaurants walking & driving .

Great

Great

The property was newer and the staff members were friendly. The location is just off of I-40 and very easy to get to.

The property was newer and the staff members were friendly. The location is just off of I-40 and very easy to get to.

Nice check in. We stay here twice a year for a few years

Nice check in. We stay here twice a year for a few years

Good breakfast, comfortable bed, and clean room. The location was convenient for the activity I planned.

Good breakfast, comfortable bed, and clean room. The location was convenient for the activity I planned.

The room was average. The bed was not comfortable, and there was a banging sound from about 3 am to 4:30 am. The shade on the window was broken. Went to breakfast at 8:30 and some of the hot choices were gone, asked the attendant, she was not friendly at all and said it would be at least 15 minutes. Will look for a different hotel next time we are in Flagstaff.

The room was average. The bed was not comfortable, and there was a banging sound from about 3 am to 4:30 am. The shade on the window was broken. Went to breakfast at 8:30 and some of the hot choices were gone, asked the attendant, she was not friendly at all and said it would be at least 15 minutes. Will look for a different hotel next time we are in Flagstaff.

The receptionist was great to work with and the accommodations were exactly what we needed for a great night.

The receptionist was great to work with and the accommodations were exactly what we needed for a great night.

I stayed at this Hotel back in April, great place employees are excellent courtesy very helpful. I’ll stay again here when we are in Town.

I stayed at this Hotel back in April, great place employees are excellent courtesy very helpful. I’ll stay again here when we are in Town.

Didn’t have any blankets when requesting 2

Didn’t have any blankets when requesting 2

None

None

This property was in a good location near shopping and dining. The property had an indoor pool and provided a good breakfast.

This property was in a good location near shopping and dining. The property had an indoor pool and provided a good breakfast.

Great experience, friendly staff ,clean, all amenities, good breakfast

Great experience, friendly staff ,clean, all amenities, good breakfast

.

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Hotel called to say it was overbooked and no room available. Refused to refund prepayment for rooms.

Hotel called to say it was overbooked and no room available. Refused to refund prepayment for rooms.

The check-in person was not welcoming or personable. Water pressure was very low in bathroom sink. And the toilet got stopped up with just normal use. No cups in bathroom either.

The check-in person was not welcoming or personable. Water pressure was very low in bathroom sink. And the toilet got stopped up with just normal use. No cups in bathroom either.

Very helpful and friendly staff

Very helpful and friendly staff

They had everything you could need but the TP was rough, the bathroom was clean but also dirty in the details like trim, the mattress was not soft

They had everything you could need but the TP was rough, the bathroom was clean but also dirty in the details like trim, the mattress was not soft

Friendly and clean... todo muy bien

Friendly and clean... todo muy bien

Great place to stop for the night on a road trip

Great place to stop for the night on a road trip

Excellent Hotel close to walking parks and dining. Hot breakfast and pet friendly, Clean rooms and priced fairly.

Excellent Hotel close to walking parks and dining. Hot breakfast and pet friendly, Clean rooms and priced fairly.

No exhaust fan in bathroom. Sliding door hack for closet/bathroom really not good. Can’t close or lock bathroom door…

No exhaust fan in bathroom. Sliding door hack for closet/bathroom really not good. Can’t close or lock bathroom door…

The bed was awful!! Couldn’t sleep well, very uncomfortable

The bed was awful!! Couldn’t sleep well, very uncomfortable

Pool was too cold to swim in Hot Tub would have been nice but saw that it was removed (filled in).

Pool was too cold to swim in Hot Tub would have been nice but saw that it was removed (filled in).

We drove 13 hours that day and were very tired. Unfortunately took too long just to get us into our 2 booked rooms.

We drove 13 hours that day and were very tired. Unfortunately took too long just to get us into our 2 booked rooms.

The blind in the room wouldn't go all the way up so we couldn't see the full view

The blind in the room wouldn't go all the way up so we couldn't see the full view

This was the worse service I received from a hotel. The manager, Casey, was terrible. She was not helpful, she was dismissive and tried to scam me for more money. I booked a stay from 12/26-12/29 with my family because we were visiting Flagstaff. I checked in on the Hilton app and the app showed my check in date for 12/26. Once we arrived, I gave the front lobby staff my name and explained I checked in on the Hilton app. So, he said ok I found you and he gave me my room number but as he was going to provide me the room key, he said that the room is occupied. He contacted the manager, Casey for assistance with this matter. As she sees my room is already occupied, then all of a sudden the app date changes to 12/27 without any notice and she goes and tells me that she has my check in date for 12/27 instead of 12/26. How? When the app stated check in date for 12/26 before it magically changed to 12/27, and I showed her my Expedia itinerary where it showed that I already paid in full for my stay from 12/26-12/29. She stated there is nothing she can do but sell me a smaller room for the same price I paid for my stay on 12/26 or to come back on the 27th and my room will be available. Why would I pay another $300 for a room you clearly see I paid for already? Therefore, I contacted Expedia and two reps spoke with Casey and only solution was to sell me another room for the 26th. Expedia rep said no and found me another hotel and was not going to let Casey scam me for more money.

This was the worse service I received from a hotel. The manager, Casey, was terrible. She was not helpful, she was dismissive and tried to scam me for more money. I booked a stay from 12/26-12/29 with my family because we were visiting Flagstaff. I checked in on the Hilton app and the app showed my check in date for 12/26. Once we arrived, I gave the front lobby staff my name and explained I checked in on the Hilton app. So, he said ok I found you and he gave me my room number but as he was going to provide me the room key, he said that the room is occupied. He contacted the manager, Casey for assistance with this matter. As she sees my room is already occupied, then all of a sudden the app date changes to 12/27 without any notice and she goes and tells me that she has my check in date for 12/27 instead of 12/26. How? When the app stated check in date for 12/26 before it magically changed to 12/27, and I showed her my Expedia itinerary where it showed that I already paid in full for my stay from 12/26-12/29. She stated there is nothing she can do but sell me a smaller room for the same price I paid for my stay on 12/26 or to come back on the 27th and my room will be available. Why would I pay another $300 for a room you clearly see I paid for already? Therefore, I contacted Expedia and two reps spoke with Casey and only solution was to sell me another room for the 26th. Expedia rep said no and found me another hotel and was not going to let Casey scam me for more money.

A good place to stay with a decent breakfast. No hot tub. Only a pool.

A good place to stay with a decent breakfast. No hot tub. Only a pool.

It was okay

It was okay

the breakfast

the breakfast

The only negatives were that the room was not cleaned well. The baseboards in the bathroom were very dirty and there was a tube of potato chips under the bed, also woke up with a dead cockroach in the bed, worries me that I may have brought some home in my luggage.

The only negatives were that the room was not cleaned well. The baseboards in the bathroom were very dirty and there was a tube of potato chips under the bed, also woke up with a dead cockroach in the bed, worries me that I may have brought some home in my luggage.

Walking in the man at the front desk was so fun him and my husband really got along great! I wish I had caught his name but he was wonderful. Complementary waters were given to us. The hotel and room smelled great. There were some things in the room that could have been cleaned better. Stains on the couch annd the rolling chair. Also why do you have king size beds with the tiniest square pillows. They don’t even stretch accross the bed. The bed was hard and we slept horribly. Stayed here once before and it was ok but definitely some details that lack.

One night family stay. Was nice probably will be back. Pool was cold for us and other families. Hardly any towels in the room for a 2 bed room. Glad it was only 2 of us because the 1 small towel per person isn’t great. Breakfast was nice room was nice and comfortable.

Great staff

The restroom was not clean and sheets for the bed was not clean too its good we always take our sheets with us .

Conveniently located

Property is very nice, however, check in process was not the best. Checked in online through the Hilton App and only needed to show my ID. Once I arrived they told me I had not checked in and other incorrect information. The clerk did not bother to check and had me do everything over again.

A great stay. Everyone was friendly and the room was very clean.

Weather was cold but the view from our room was beautiful

The parking was not that great, I was afraid to park so far from the hotel. Pool was not heated and cold. A heated pool and even a hot tub would have been nice on a cold, snowy day. My grandchildren love to swim but the small, cold pool was not something I wanted for them.

Very much enjoyed our stay. Breakfast was really good.

Gym equipment was one reason we stayed at the property, it was broken. I informed the front desk, they said they would try to fix it, they did not. I’m a disabled veteran and working out daily helps to maintain my mobility. Maintaining equipment is your duty, I’m very disappointed.

Liked the room design, very spacious bathroom. Did not enjoy the noise between 2 am-5 am.

Pet friendly

Desk gals were so personable in calling out 'Welcome' with a great smile.

Excellent. Safe. Family friendly.

A beautiful, New, very nicely appointed hotel room suite. The breakfast was good. The check-in process was a bit lengthy, including one person who didn’t seem interested in her job and another person who was quite kind, but the computer wasn’t working for a while.

The hotel is clean and they offer breakfast with stay. The room was very clean, comfortable and even has a sitting area. I like that they is a microwave and fridge in the room and end a table to sit at.

Room was not ready at check in. Had to wait 2 hours to get our key. Coffee was cold in the morning. I felt bad for employee at front desk she was friendly and professional. Not sure if issue is you can’t find employees for housekeeping or not enough are hired. Another guest that was waiting for her key said this was the 3rd time this happened to her at a Hilton property (different states). In another situation she went to another hotel. You need to fix this issue.

Window blinds wouldnt open

Nice stay.

Good hote

convenient location, beds and pillows are worn out, lots of doors slamming, breakfast was ok, its free so dont expect too much. They didn't mention they charge 7.50 a day for parking but found out about it once i checked out. definitely wouldn't recommend this spot.

Super clean, awesome views, considering the location being right off the highway it was quiet!

Great property. Clean, quiet, and comfortable. Great friendly staff.

Poor quality pillows, poor customer service @ check in, digital key never worked during entire stay.

We loved it as soon as we drove up. Clean. Pool was a huge hit for the kids. Front desk workers were accommodating and friendly.

Comfortable room

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very easy check in, staff was very pleasant. Very nice room & great pool for the kids

Could not get front desk to work with me for wi-FI.

Was comfortable

Room was not quiet. Too much noise from the hallway and from the room above. Breakfast has much less to offer that our usual stays at Hampton Inns, and most are not so noisy.

The property was ok. Nothing fancy.

It was good

The restroom was not clean or updated.

traveling partners were charged for parking, but was traveling in my vehicle, they will dispute

Nice property. Quiet and comfortable

Very nice. Great staff.

Front desk was very helpful. This was an unplanned stop due to car trouble and they let us check in early

It’s an average family hotel

It was comfortable and clean.

If you are looking for a comfy and affordable place to rest in between your daily adventures to either the Grand Canyon or Sedona with a very decent continental breakfast, this is your place.

No more hot tub. Room not cleaned and had to ask for towels.

The front desk staff, Juliet, was very nice and she followed up with the check-in process by texting and other services I needed. The upstairs guest had the heavy foot so there was some noisy; other than that, I am glad I stayed here.

Beds were hard and uncomfortable. Door in bathroom opens in an awkward position. Also have to pay $7.50 for parking.

Read closely. There is a extra charge for parking.

Lady who checked me in was not friendly at all. Lacked customer service. The morning staff were kind and welcoming to breakfast, saying good morning. Smashed my fingers a few times with the weird sliding restroom door that blocked the closet entrance. The modern microchip headboard was way too modern. Who wants to think of technology and work when trying to get comfortable and sleep. Coffe packets seems outdated evidenced by film of dust on the very bottom shelf where they were located, under the TV cabinet. Bed was way too soft. Mattresses may need to be changed out. And the kicker $7.50 for a parking. It’s not even a resort style hotel.

I’m not sure coerced flagstaff charging for parking is ridiculous and I xtra sofa bed was not so good . Got a back pain for me over night ..

Dislike: hard water, didn’t cut soap; couldn’t eat the breakfast eggs, they contained dairy.

And very safe area!

The room did not have any drawers, beds were not cleaned/remade for 3 nights, refrigerator was not working, no exhaust in the bathroom so it kept smelling and lastly the walls were paper thin so very hard to get sleep in the night.