Woodcliff Hotel and Spa

We did not eat breakfast at this property.

Cons: Parking is limited. You may end up having to park at the very back of the lot, which isn’t fun when try to cart tour luggage back and forth. It was also pretty noisy at night during my stay as my hotel room was right above the main lobby which was hosting not only a huge wedding party but the Knicks Game 5 finals. The shouts and chants went on pretty late as you can imagine. Exceptional cases, but room placement really can determine the quality of tour stay and unfortunately my room was exposed to the worst of it.

Pool was closed. Hot tub was not operational.

Could tell the facility is long past due for updates and renovations. Nice bar and restaurant on 1st floor. Enjoyed the meals and drinks. Bartenders were exceptionally polite and helpful.

Exceptional

The setting is gorgeous

Bar and food were great. The property is in a beautiful landscape, absolute beauty. The inside could use a little updating, however I believe they are working on that.

Passable

Room was great and very clean

I did nir stay there.no review

Had a great dinner in the restaurant. Enjoyed a little hike on the cresent trail. Had a nice family dinner outside around the fire pit. Room was clean, comfortable and quiet.

Jlanza was particularly helpful!

Great

First room bathroom was a little dirty. But I was quickly switched to another that was very clean. Great customer service

Great place to stay!

👍

We attended a wedding and spent the night. Everything was very nice.

All was good for the time we were there

Excellent spa

The staff in the dining room were particularly kind to us. I had a rough travel experience and they provided a little treat to help get me out of my misery and back on course to a great vacation! THANKS.

The pool was not working and my kids disappointed

I understand that it was a busy weekend in the Rochester area due to graduations, so the high prices were expected. Still paying a high rate when the pool was out of service was disappointing. I had one member of our party that just wanted to swim on their birthday and that didn't happen. From other reviews it appears the pool has been out of service for months. It needs to be removed as an amenity - it is no longer one!

Had an english muffin that was quite bland. Free coffee was nice. Location was perfect for our plans. Bar area is very nice and relaxing. See you are doing a renovation which is nice. But it did make it look and feel dirty. Paint and dust in the hallways. Room was quite clean

Had an english muffin that was quite bland. Free coffee was nice. Location was perfect for our plans. Bar area is very nice and relaxing. See you are doing a renovation which is nice. But it did make it look and feel dirty. Paint and dust in the hallways. Room was quite clean

The site is wonderful. The lobby is very nice. The breakfast was terrific. The room was neat, clean and the bed was very comfortable.

If an adjacent room used their shower, the shower drain within our room would back flow. That is pretty disgusting.

Very clean room, helpful friendly staff

Helpful staff.

Feels dated. Needs new carpeting throughout. Room curtain was broken. Pool and jacuzzi were closed. Staff was friendly however.

The property outside and inside the hotel was clean. There was plenty of parking and the parking lot is well lit. The room was great overlooking the hill. The television was a nice size and staff was very helpful when I needed anything.

Overall, I think our visit went extremely well. The staff was helpful and when the coffee pot went out in the room it was replaced quickly. I did feel that the prices of the restaurant, bar, and other facilities were extremely high. Could have used a microwave in the room.

I would of hoped someone would of called me in the morning or at least an email apologizing for my inconvenience, but all I got was a bill for the resort fee.

And the room Was clean and the service was exceptional

Elevators broke no hot tub listed but was broken ! View of the parking lot and it was during a really heart breaking time dso disappointed !!

Bar area is fun Rooms are clean Some upgrades underway Elevator was a bit of an issue but they are making improvements

We were greeted by James at the front desk, who was beyond pleasant! Thank you, James! The room was clean, but in need of repairs. The HVAC unit was making noises all night which make it hard to sleep. All in all, we had a good stay.

The hotel is old and needs updating. During the stay, pool was close, as well the golf course. The spa is great, updated and relaxing.

Yes it was relaxing

We loved it!!

Grounds are awesome, nice views & staff!

Work being done while I was there

It was ok for the price

Excellent

The one "working" elevator was out of service 4 times in the 48 hours I stayed here. I was on the 4th floor and I'm handicapped. I will never stay here again. Also, no microwave is a huge miss.

Not used

Room was clean. A little outdated. Elevators were down. No room service for breakfast

amazing

Bathroom needs serious updating

Staff was great! All was in order at the property and it was great to see some upgrades being done. Our son will be attending St. John Fisher University next year and we are looking forward to our next stays after his football games!!

Terrible

Wrong key and room was given to me The ice machine was out of orde The elevator was out of service Loud argument's be tween staff and quest in hallway at one in the morning Heater in room sounded like a 747 Never Again

Our stay was great. It was quiet and comfortable. The Spa was also nice.

Rooms need a refresh. Typical hotel with a high cost. Location is good with a nice view. The room had a very cold draft from the windows and from under the AC unit. That meant turning the heat way up and the floor remained extremely cold. Not worth the cost. The restaurant is fantastic and that is well worth going to.

The room was nice but the sink and tub were either stained or dirty. I paid $172 for one night and they told me that in the morning, I could only have free coffee. The room had a Keurig machine with four pods and it would’ve been nice if they had a hot chocolate one because I don’t drink coffee. I would have to pay for Continental style things like bagels and such and I would have to pay $21 for the breakfast buffet. It would’ve been nice to have at least some bagels or muffins in the morning included.

Nothing

Room was gorgeous, spa was relaxing, and dinner was amazing!

yes i loved it i cant wait to come back

The room was spotless and very quiet

Wonderful service and stay, very beautiful inside and out and upscale vintage views

Arrived to find the hot tub and pool were out of commission, booked a 2 queen bed room and were given a 1 queen bad room. Staff was not helpful and refused to give a refund. This place has gone downhill since our last stay a year and a half ago. Would give 0 stars if it was an option.

Everyone from the front desk all the way down to the cleaning services was amazing. I enjoyed the bar. The bartender was very personable and had an amazing personality and massage was done by Anna. She did an excellent job. Best massage in my life. And everyone seen genuinely happy to work there. Tessa did a great job showing me around. And I’m really upset that I’m forgetting a few names, but the stats was fantastic.

room was clean and large

Clean, courteous, and quiet. Everything you need in one place.

The staff was very courteous. Hotel and room were clean. The room had a few minor issues but even so we plan to stay here again.

It was horrible

Clean and spacious room. Welcoming staff and great lunch menu.

Nice

Hot tub and pool wasn’t working and staff was rude

Friendly st

Staff is great

The room was clean when we arrived. The tv in the room was awesome. Spa and pool looked nice, though we didn't use them. I would not stay here again. Housekeeping is available only when requested, and we didn't get it when we did request it. No microwave in room; no freezer in fridge; no fan in bathroom. Huge broken chunk on granite countertop leaving sharp jagged edge. Very loose pavers on front walkway - many wobbly stones. No business center. Noise in hallway was very loud in the room. Staff was not helpful when we asked for assistance. On checkout, we were not even asked how our stay was :-(

The fruit was nice The light went out and I was stranded for 2 hours. The food was horrible and I had to wait 15 minutes in a practical empty restaurant. I finally got up to pay my bill and was met by a snappy manger and horrible service.

Beautiful

Beautiful

everyone very nice

I am giving 2 starts just for front desk services .. ladies were nice and polite

Hot tub broken, the pool was out of service. One of two elevators down. The staff was not very accommodating to requests. Very disappointed

Daniel at the front desk was great!

The staff was very friendly especially the bar staff.

Everything was great!

Pool was also closed during Christmas week…disappointing considering we stay there on our way to to Ohio with 3 kids to break up our drive.

Clean room, Excellent Restaurant and Bar! Friendly staff

Smart tv microwave in room

Exceptional

This hotel was horrible. The people weren’t very kind, the hotel said no smoking but smelt so bad of cigarettes, the elevator takes forever and is sketchy. The rooms aren’t nice at all with dead spiders and we booked this hotel

A below average hotel room, nothing special about it for the price we paid.The pictures shown in Expedia is nowhere close to the room we were given.

Neglected room. And bitten by a bug.

The gym equipment in poor condition and pool and hot tub close , we paid for amenities and unable to use them .

We’ve been to the Woodcliff during the holidays multiple times over the years, but this time it was disappointing. The room itself was fine and the staff were friendly and professional. Where they fell short was the availability of food on Christmas and their fitness/pool area. In past years there had been a wonderful brunch, but this year the restaurant was closed and instead there was only coffee and complementary continental breakfast, leaving patrons to try to hunt for food in a region closed for the holiday. The website said the pool was available, but was at 70 F. However, at the hotel, there were signs posted saying the pool was closed. What was formerly a well stocked fitness center had become a set of a few pieces of equipment, including a treadmill that had a broken incline. I understand that refurbishing a facility can be required, so having one of two of the elevators out of service for replacement did not factor into the review. The changes at the Woodcliff were a disappointment.

For the price of this place, and its reputation as a higher end hotel, it really is not in good condition. The hot tub was not warm, the pool was too cold to even use (because it’s connected to the outdoor pool), there were leaves in it, and things were falling apart.

We love going there but the rooms need updating. The TV was broken and we called the front desk and no one came. The Spa was Fabulous. We had pedicures and massages. So relaxing. We do love going there a couple times a year.

Staff was kind & the hotel was extremely clean! The spa was luxurious & something I would definitely recommend to others.

Exceptional

Everything

Property ia getting old. Bath drain clogged, no daily room service, poor attention to detail, under staffed.

The room was missing tissues, toilet paper, and a garbage can. Walls are super thin and we could hear everything happening in the next few rooms and well as everything happening outside and downstairs

I saw a bug on the bed when I arrived after check in. The front desk sent someone who took a paper napkin to remove and kill it on my pillow. She claimed it must have come in through an open window (an open window on the 6th floor in 20 degree weather?). The housekeeper did not check for other insects on the bed and did not change the linen. When I went to the front desk for a different room, the front desk supervisor called me over to speak with him and told me to smile. I told him that my experience did not warrant a smile, his reply was "it didn't bite you did it?" When I said it did not but I have OCD and cannot stay in that room, this supervisor's response to me was, "so do I and it is probably worse than yours"! He told me "be good to us and we will be good to you, now go get your keys" from the front desk person that I had spoken to on the phone and went down to see. This was an uncalled for, highly inappropriate approach to a customer's valid complaint. I felt belittled and bullied by this man so much so that I left the hotel after changing rooms from a 2 queen bed room to a king with sleeper sofa as no 2 beds were available until the next day. When I returned later with my friend I had made the reservation with, the night shift staff expressed appropriate concern for what had occurred earlier and immediately gave us a 2 queen bed room. It's been 24 hours since I emailed a complaint to the Woodcliff's assistant general manager and have yet to receive any response.

Pool I heated, hot tub broken and bar closed early on holiday evening. Rooms needed updating and better cleaning.

Great stay during Thanksgiving while visiting nearby family. Thank you to the team that worked during the holidays and took great care of us!

The pool cold, the jacuzzi broken. Workers looking at us with attitude. Overall a unwelcoming experience.

The pool and hot tub were not useable and the pool is in a dark basement area, there were leaves in the indoor pool. Hot tub was drained of most of the water. Unacceptable as this is a SPA. Ceiling tiles are peeling up and misplaced in the restaurant, not acceptable when the meals are well over $100 per person. Painted over mild and water damage on the walls and pictures hung in the room. Not what I expected from this hotel and spa.

Unfortunately, this one very nice hotel is going downhill rapidly.

Great location and friendly staff! The facility seems to be a little worn out

Great location and friendly staff! The facility seems to be a little worn out

Clean room, stafff and SPA

Nice room and great customer service

Dated. No toilet paper holder in room. Hole in wall under bathroom vanity. Way overpriced

Everything was very good

Clean but dated. Uncomfortable beds. No toilet paper holder in our room and there was a hole in the wall under the bathroom vanity. Drinks were expensive in the bar too.

Very relaxing

Everything was great

The bathroom was terrible, water leaked all over the floor and the floor was crumbling. Actual room did not match the photos listed on this app. Very deceiving. For the price I expected significantly more. Go somewhere else

The hot tub was drained and the pool was not heated. They did not clean the locker room, and did not give robbs to all of my guests.

Beautiful property this was our second stay here. The beds are so comfortable and water pressure is the best!! The dinning is wonderful best food we’ve ever had!

Beautiful property this was our second stay here. The beds are so comfortable and water pressure is the best!! The dinning is wonderful best food we’ve ever had!

Exceptional

Nope

The spa area and the bar were very nice. We watched Sunday night football at the and the bartender was kind, friendly and attentive. I used one spa service and after a rocky start due to weather-related issues, the spa was relaxing and beautiful and the staff was excellent. The rooms, elevators, hallways, and workout areas were in rough condition. This hotel needs a total makeover. The price for the quality of the room was terrible. I was traveling with a friend and both rooms had holes in the walls, gritty 80's era spackled ceilings, scuffed and damaged doors, and no bathroom amenities. In the workout area, the hot tub was drained and broken, the pool was murky looking, and the exercise equipment was sparse and much of it appeared broken. The whole area was dank and depressing.

The spa area and the bar were very nice. We watched Sunday night football at the and the bartender was kind, friendly and attentive. I used one spa service and after a rocky start due to weather-related issues, the spa was relaxing and beautiful and the staff was excellent. The rooms, elevators, hallways, and workout areas were in rough condition. This hotel needs a total makeover. The price for the quality of the room was terrible. I was traveling with a friend and both rooms had holes in the walls, gritty 80's era spackled ceilings, scuffed and damaged doors, and no bathroom amenities. In the workout area, the hot tub was drained and broken, the pool was murky looking, and the exercise equipment was sparse and much of it appeared broken. The whole area was dank and depressing.

Good

The spa! The spa was excellent. It's a beautiful spot and the ground floor still is as well, but there are many things that need to be updated or repaired.

The spa! The spa was excellent. It's a beautiful spot and the ground floor still is as well, but there are many things that need to be updated or repaired.

Nice spa

I Got a reservation for weekend and they didn’t have space in their schedule for me in Spa. I supposed to make an appointment when? A month before. It must be a service available for all the consumers that want to relax during stay at hotel since this is one of the biggest attractions of the hotel. The other biggest attractions and one of the main reasons I chose this hotel was because of the pool and hot tub but they were under reparations. I didn’t go to the hotel just to sleep I was expecting a different experience of being in house sleeping and watching tv. They don’t got internet we are forced to watch the local channels what is bore. At least at home I can watch whatever in YouTube and Netflix. Pretty expensive and no breakfast included. I really expected a whole different experience. Despite that the views and decoration pretty nice. But the suit seems bigger in the pictures. Long time waiting to check in.

Spa was great.

Well, I absolutely love the wood cliff. There are a few things that are infuriating. I’ve been going there for many years and the fact that the Jacuzzi is no longer working is a huge imposition. It’s one of the main reasons I booked that hotel. And the fact there is no lunch service and no room service is very difficult these days post Covid.

Beautiful location. Money was clearly put into the lobby but the rooms are slightly above average.

Old hotel, showing its age. Room was dated and dirty. No cleaning service one day. No wine key. Loud if there’s a wedding. Elevators are dilapidated. No bellman.

Many of the photos we saw featured the spa, which is an additional paid service. Unfortunately, it was almost fully booked before we even arrived, so we weren’t able to take advantage of it. Our room itself was comfortable, but there were a few cleanliness issues that stood out. The shower grout had some mold, the bathroom floors looked like they could use a deeper clean, and the toilet was not fully sanitized. We also found a lot of crumbs in the fridge and some marks on the bureau, which gave the impression that housekeeping was not thorough. One of the main reasons we booked was for the hot tub, so it was disappointing to find it completely drained and unavailable. This definitely impacted the overall experience. On a more positive note, the fitness center had a nice selection of equipment, which I appreciated. However, some machines were missing weight pins, so I carried one around during my workout. It wasn’t a major issue since the gym wasn’t busy, but it was inconvenient. The locker rooms felt dated and dark, which could use a refresh. Overall, the stay had both positives and negatives. While the property has potential and some nice amenities, there were things that didn’t align with our expectations, especially for our anniversary weekend.

Gorgeous property and views! Just a little upsetting the last 2 or 3 times I’ve been there the jacuzzi by the pool was out of service!

The entire place looked amazing. I wish we were staying more than one night. I would definitely go back.

Yes

The best

This is not a 4 star hotel! Never! Is was not very clean, the bathroom was old! When you take a shower, the walls and ceiling get so wet that water falls and wets the entire sink and floor! There's a lot of noise! ​​Parties happening all night long with loud music and it's hard to sleep. This is 2 star hotel and not a hotel to bring kids!

The hilltop views from Horizons made morning coffee a great way to start each day. The staff is super responsive. The bar is fully stocked and tended to perfection. Very welcoming. The grounds provide a pleasant outdoor setting for that walk or run.

There was a power outage at the entire facility I had a party for my seven year-old daughter no accommodation for me I had a total of six children with me in the dark phones were dying. It was not a good experience.

Way too pricey for the lack of amenities and the low quality .

Loud and power was out

The hotel needs maintenance. The women's sauna had broken wood and wasn't working. The hot tub wasn't working either, and everything looked messy. There was a hole in the floor of the pool, and the water was supposed to be warm but it wasn't. The room and lobby were OK.

The room was clean the staff was great, however the hot tub was out of order, the pool had debris floating in it, and the coffee maker was not working. I requested a replacement and the replacement was not working either. I was not able to enjoy not one cup of coffee. Decided not to take advantage of the spa. Went for a 2 day birthday relaxation. Not what I expected.

Clean room

Friendly staff and big rooms. Restaurant is very overpriced, but the coffee station in the lobby is great.

Paid for deluxe room and received standard. Hotel said it was Hotel.com fault. Would not honor premium room.

Room was excellent and easy to check into. Thank you

I knew Woodcliff back in the day. It was a very prestigious place to go for dinner or book a wedding. I am sad to see how it is no longer held at high standards. It needs attention. It really looks like it doesn't make enough money to make the needed maintenence and remodeling.

No improvement

Hotel needs some updating and a deep clean

Really wonderful room but, had I known there was a wedding onsite when we were there, I would’ve requested a room on the other side of the property. It was a loud night until the wedding ended.

Needs updating . Dirty older rooms . Restaurant closes during day in between meals ??? And Starbucks closes late mo ?? Needs a face lift . Spa was excellent !!

The staff were very nice and helpful. Biggest complaint was that the AC units were very old and even after switching rooms to see if AC would be better, it wasn't. It made for an uncomfortable night of sleep.

Stay here every few months, clean and safe, good food and beverage service

Nice hotel and location.

Our dinner was very tasty and great. The outside pool area was nice, but we were disappointed that the hot tub was broken.

Disappointed, I booked this place so I could use the jacuzzi except it was broken. It should state that on the site. Pool was cold & didn’t seem heated. The rooms are very dated, popcorn ceiling, etc. Wanted some extra pillows cause I have a bad neck & they didn’t have any. Pillows are cheap, you should have extra pillows. Bed was “ok.” Staff is nice, but I wouldn’t stay here again.

Property was beautiful

The setting of the hotel was spectacular and the rooms were spacious. The bathroom could use an update and an exhaust fan. The staff was very accommodating. Housekeeping was by request only with towels available at the front desk.

Absolutely beautiful

The reception gentleman was rude and complained he was the only one available all 3 nights we stayed. Also, the hallway outside our rooms contained crumbs. The hotel staff did not clean our room during our stay and we had to go to the main desk in reception to get extra towels as there was no one to bring them to our room. The hotel is not worth the money and I do not recommend staying.

Spent 2 nights out of 5 with loud wedding music that was very annoying. Daily housekeeping would be nice without having to ask. Needs a magnifying mirror in bathroom.

Rooms were not as nice as they should be for the price. Mildew on the air conditioner.

Lovely space. Very comfy

Nice place to stay. A place to get away without leaving the town. Food was phenomenal 😋 and will go back again for that.

Very nice. Attended a wedding and having a bridal prep room and tent facilities was convenient. Good service at the bar. Excellent food.

Extremely expensive for the quality of the property. Rooms have been updated. We had to put our coffee maker on the ground to use it. Not worth the hassle because the coffee was horrible. The air conditioner sounded like an d car ready to die. The bathtub had a dirty ring because the water didn’t drain well. We went downstairs to get some of the complimentary Starbucks coffee but there wasn’t any to be found. They were out of it. There were holes in the wall down the hallway. Not much more to be said except don’t stay here. Not worth the price

We enjoyed our stay. Will stay again.

Nice

Great place to stay

The property was beautiful and bed was very comfortable. The staff was friendly and helpful. Our only complaint was the bathroom didn’t match online photos and was dirty and completely different shower and sink it made it difficult to get ready in there for our night out.

Great and enjoyable place.

Mattresses in our room 633 were very comfortable. However, the boxsprings were dirty, had noisy, broken springs and torn up fabric.

The stay was comfortable and staff was friendly. The amenities I chose this hotel for was not working. I also was told upon check in that I would receive a text to be able to communicate any comments or concerns and I never received that text.

The atmosphere is superb

OK

Staff overwhelmed by 2 weddings on site. Lots of people complaining…felt badly for staff. Property is tired..uneven patio stones in driveway, holes in walls, dents in furniture. Don’t be fooled by the photos!

Great place

The beds were comfy and the rooms were acceptable. The pool needed maintenance. There was no water or other beverage service at the pool until after 4pm. Then you had to bring it down from the bar. The only coffee in the lobby was Starbucks and it was not free and only until 9 or 10am. There was very little staff that spoke English.

10 & above!!! The front desk staff , management, dinner & breakfast was outstanding. I highly recommend this hotel, spa,& resort for you & your family!!

Nice hotel. Obviously a bit old (could use a bit of a facelift), but everything about it was pleasant. Very nice courtyard and view behind the hotel (nice place to relax after a long day). Didn't golf, use the spa, or the restaurant, but what I did see of them seemed nice. Staff was very friendly. Would definitely stay again.

There was no housekeeping service throughout my stay. I had to go to the front desk to get clean towels, and when I asked about used towels and trash, I was told to push everything into the closet. No trash bags were provided — an unsanitary and makeshift solution at best. On top of all that, the overall feel of the property is quite run-down. From the worn-out furnishings to the lack of basic service, it’s clear that upkeep and guest experience are not priorities here. Unfortunately, I wouldn’t recommend this hotel and won’t be returning.

Only issue was closed pool tho credit was given for resort fee.

The property was very nice the lobby was very nice they were short staff they would not clean rooms we ran out of towels soap toilet paper and tissues and we had to go request them

Bed was jiggley. If your partner is a restless sleeper go with two bed option.

The pool was very dirty, broken flooring, cracked tiles, bugs and dirty floating all over the pool. Needs a lot of work. Staff were crossing the pool area with catering equipment to get to a wedding. The carts were very loud and breaking the rock floor. Rooms are outdated and needs repairs including the toilet paper holder. I would not recommend staying at this location for the price.

There was a huge bug in my room! Brunch was great! Staff very friendly.

Old rooms and I couldn’t sleep thinking about all the possible bugs/insects on ceiling/near light

Very clean, friendly service, and quiet nights of sleep.

Very nice, great food in horizons restaurant, nice outdoor pool area

We have been this hotel many times after it was built. It is tired and needs updating and remodeling. After 38 years, the bathrooms are the same, the elevators are slow, there is no valet service, took four calls for room cleaning service and settled for clean towels the night before we left. Pool is dated and floor of pool is flaking off both in pool and deck. There should have been someone taking drink orders at the pool but nothing. These owners need to hire a "resort experience" expert. You can't charge resort rates and deliver a Hampton Inn experience. So sad to see the quality slip for maximizing profits. The owners need to sell it to a high end chain. Horizons for dinner was ok, but overpriced and underdelivered on food quality. Probably the fattiest lamb that I ever had. Tenderloin was great. Great atmosphere in restaurant.

The pool and gym we quite nice!

Hotel was a great location and had a beautiful view. James at the front desk was amazing and extremely helpful. We weren’t recognized for our VIP access, nor were we offered a room upgrade. Restaurant staff was great as well.

Rooms a bit dated, bathroom shower really needed to be re-grouted. I wish I had time to grab a glass of wine at the restaurant!

Enjoyed my stay everything g was nice and the staff were very friendly and helpful.

Upon check-in, I was greeted with a list of what they cannot do. Including I was told if I needed towels or service I needed to come down to the desk and get everything. This is on top of all of the other changes where there is no longer any airport shuttle service. There is also no person to help with baggage. If you pull up, you have to drag all of your luggage from the parking lot, which is very far away and take it up to your room yourself.

Employees were great!

This property was located on a scenic hilltop with very beautiful views. Resorts outdoor areas were very lush and well maintained.

The room was dated, but clean. We tried swimming in the pool, but it was very dirty and looked like it had not been cleaned in some time. We did enjoy the sunset on the backside of the property.

This place is absolutely disgusting. Dirty, smelly, and an absolute rat hole. We walked out after seeing our disgusting room that had torn sheets, exposing a dirty mattress. The room smelled like disgusting body odor. The hallways and elevator were disgusting and are not regularly cleaned. Just a disgusting place!

Nice area, there was great golf ajd food around. The hot tub in the pool area was broken.

From both reviews and friends, I was excited to stay here for 6 nights. However, I highly recommend staying at ANY OTHER HOTEL. There is an $18 per person "resort fee" and there is NO "stayover service" (their words). There was one small trash can in the main room (none in the bathroom). Our towels were refreshed on the 2nd day, and the trash emptied, but this did not happen again for the remaining 4 days. The walls in the bathroom were dirty, and the lotion bottles were stuck to the walls and fell off. The hallways/carpets leading to the rooms are gross (stained, in need of replacement). The walls are very thin and the toilets have a very powerful flush, so you can hear the toilets flushing in every adjacent room. The hot tub was one of the main reasons we chose this hotel - and it was out of order. There were also no towels available at the pool and there were six chairs on the inside portion, with 4 being taken up by used towels and two others used by other guests. We put our stuff on a bench that had a bandaid stuck to it. The floor by the pool was also set with rocks (so its bumpy) and the staff needed to pass carts back and forth through the pool room with the elevator on one side and I guess storage on the other side(?). This meant that every 5 minutes you heard the loud transport of a full/empty cart across the room. We also had to skim the pool of dead bugs ourselves. I did not pay for any additional spa services as I didn't want to give them more of my money.

Positive it was quiet. Negative it was Moldy in shower out dated rooms pool was unclean full of pollen and had bugs in it. Sauna was broken. Switched rooms and there was blood on the sheets only stayed 1 night it wascnot worth the high price tag. Would rather go to a HI express.

Nice and quiet. Liked their breakfast a lot

Stayed four nights. No housekeeping service done on any day. Pool dirty. Hot tub broke (Hot tube was the reason we picked this hotel.) Gym was excellent. Sauna was good. Landscaping was beautiful. Location was very good. Golf course is great.

We enjoyed our stay at Woodcliff. The Desk didn't mention that we needed to request that the room be cleaned each day. The Bar and Restaurant and Front Desk staff were all very friendly, professional and accommodating. We enjoyed the Starbucks in the Lobby for morning coffee. Overall, we had a nice stay and we look forward to returning.

This place was ok.

It was mostly a lovely stay. I did get cigarette smoke smell in my room from the people smoking outside the lobby below my room. The wand from the shower was impossible to use, and I didn’t like that there was no stopper in the sink. The WiFi didn’t work in my room when I first checked in, but when I returned later that night, it worked, and it worked for the rest of my stay.

Resort fee? Ridiculous

We are a disabled couple, and requested a room with accessibility features. For the most part, that was accommodated, although the bed was at a strange angle, the room smelled of curry for all 3 days of our stay and the wedding reception beneath our window blasted music throughout the night, making it close to impossible to rest. On the second night, a fire alarm went off and we had to evacuate via a dozen staircases, which was horrifying. I think all accessible rooms should be on the third floor or lower. If there’d been an actual fire, I can’t imagine we would have had ample time to reach safety. I should have known our stay was going to be lousy based on how we were treated at arrival. We are locals, thus familiar with the premises, so I pulled into handicap parking just outside the lobby entrance. As we got out, we were accosted by a young man who parked his golf cart parallel to our bumper as if to block us. He then said “You drove right past me! Are you checking in?!” He was clearly upset we didn’t stop to talk to him as we entered the parking lot, but that wasn’t typical protocol and he was busy leaning into someone else’s car, off to the side of the road at the time. He clearly needs to visit the spa on the 2nd floor.

Age of Hotel is showing. Arrived to room late, and found rug to be soaking wet. Too late to do anything about it. Next morning we told them and they said you have 2 choices, we can suck up the water with a wet vac and run an industrial fan and it will take out all the water and rug will be dry. We decided to take that option based on their assurance it would be dry. Went out for the day, came back late and rug still wet and equipment still set up and on, smell was really noxious. Next day was wedding and we had been all unpacked and didn't have the time to pack up the room and switch because we had to get ready for the wedding. Next morning, rug still soaked told them the rug is still soaked, and the smell was making me sick, needed to change rooms. Had to wait in the lobby for them to have an available room, was about an hour. They said they were sorry, but that was about it. Maintenance brought us a bottle of champagne, but to us we do not drink champagne, so we felt they didn't care enough about the situation or how serious of a situation it was, and just gave us a different room without any sort of extra amenity, (bottle of champagne didn't begin to make up for it all) upgrade or discount for what we felt was a pretty serious issue. We always loved the Woodcliff, but will never stay there again.

Rude front desk people and our room was right off the elevator and the balcony opening to the front lobby. Was ridiculously noisy until all hours of the night and not a relaxing stay.

We were there one night but everyone working, from front desk, to bar, to coffee in the morning, was so friendly. Definitely will go back.

Very outdated and our room smelled like mildew and mold. Was thoroughly disappointed.

Amazing- room spacious clean comfortable. Restaurant food delicious and the spa treatment superb the workers courteous respectful and friendly.

Very disappointed with our stay. Our first room smell so bad we had to move. There was peeling wallpaper in the bathroom, dirty bathroom vents. I could go on. The entire property looked like it’s been neglected. Even the fitness center- window dirty, no towels, no water, TV’s did not work. I hate writing a scathing review but I hope the management takes notice.

Woodcliff will always & forever be a very clean & comfortable place to just get away & gain some sleep & peace…

We stay for 3 nights and didn't receive cleaning services. I was told they're out of stuff and can't provide any services.

Great spot

Awesome restaurant and beautiful views

Friendly and courteous staff. Rooms were clean and a good size. Unfortunately the shower did not drain well and the cost of the room was a little high

Very nice hotel. My bathroom light was out upon checking in and it took them 2 days to fix it. Otherwise, a good stay as always.

Wonderful as always

The Woodcliffe NEVER disappoints. It’s our go-to hotel. The staff is always amazing

Cleand friendly staff. Areas that are in need of maintenance. Toilet roll holder falling off wall, cracked light switch plate etc. small things that need attention and not acceptable in a higher end properly

Spa was great

The property was run down. It didn’t smell clean.

We usually love this place but we had been given an outdated room with a small bathroom and no toilet paper holder. The pool outside was closed waiting for a county test. Hello it is June. That should have been done before. We were very disappointed this time. Told the front desk and they did say they were sorry about what I had said. But didn’t offer anything. I told him we come there just for a getaway often. Very disappointed.

Nice hotel. Not cheap for rooms or add ons ( food, beverages, services) but would stay aain.

Excellent hotel and location as always. I stay here once per month for work and have always had great service from the staff. I highly recommend for anyone traveling for work or just leisure. A++

Our first room was hot and humid with an unplugged AC unit. The front desk moved us to a second room, which was just as bad. The room was visibly dirty—grime in the shower, stains on the walls, patchy wallpaper, and mold on the AC vent. The photos online are completely misleading. We also found hairs in the bed, black spots under the fitted sheet, and spotted multiple bugs crawling on the floor and curtains. It was genuinely uncomfortable and unsanitary. At checkout, I explained our experience and was told the only refund they could offer was the resort fee—despite charging over $300 for the night. The front desk agent even said she didn’t know how to issue a refund due to a “new system.” This hotel is not at all what it claims to be. It was a disappointing, overpriced stay in a poorly kept property that should not be marketed as luxury.

The air conditioning stopped working in our room. We called twice to have it repaired. No maintenance came. At 10pm it was so hot we had to switch rooms. Will not stay again.

To properly was in a good location The facility was clean The employees were friendly

Moment we walked in, there was a lady complaining about blood on her sheets. Then we get to our room, and it is outdated and a bit grimey. The water pressure in the sink was all off and some outlets didn't work. I am convinced this place got it's stars for it's spa maybe, but certainly not for the rooms. Disappointing.

Cleanliness in the general area was not very good. Carpeting elevators very dirty. Pool area workout area shut down dirty water poor conditions in need of remodeling. Even the rooms need work.

The front desk staff was so amazing! I was little bummed that I was only stayed for a night but enjoyed every second. The live band was such a treat after a long work day and everyone was so helpful. I will definitely be visiting them again in the future for a longer stay!

I enjoyed the promptness of service. The staff at the front desk as well as the dining staff are very helpful and attentive to the needs of the guests! Great experience.