Sonesta Select Los Angeles LAX El Segundo

Excellent.

Quite room. Super close to LAX

Thank you for a great stay

Otherwise we really like the hotel and will stay again.

You have to pay for parking and per day not good

The shower floor was dirty and the water was cold. Even with the dial on full hot, it was luke warm at best. My friend has the opposite problem in his room where the shower was scalding hot or ice cold with no in between. Not great after being gone all day. The liquid soap attached to the shower wall was essentially colored water with the same viscosity. We didn't complain because it was after 11p and were too tired to change rooms or wait for maintenance.

Decent room and cleanliness throughout the property. Fast check in with polite staff. Convenient location. However, pillows were fl7and mattresses was worn out. Very uncomfortable.

I thoroughly enjoyed my stay at this hotel while visiting California. From check-in to check-out, the staff was friendly, professional, and eager to assist whenever needed. The property was clean, well-maintained, and provided a comfortable atmosphere throughout my stay. There was one minor hiccup during my visit, but what impressed me most was how quickly and professionally the issue was resolved. The staff addressed the concern immediately, and everything was taken care of without any hassle. Excellent customer service can make all the difference, and this team definitely delivered. I would not hesitate to stay here again and would gladly recommend this hotel to anyone visiting the area.

The location is great. Staff friendly. Van pick up to and from airport is great for being gratis. Nothing, all good!

Clean and comfortable.

I stayed in this Sonesta a hotel in LA, I had been staying at Hotel Indigo booked they MMT and found that hotel in downtown area better, the very booking experience thru Expedia was not pleasant though as after booking thru Expedia I received confirmation mail but on reaching hotel I got surprise as front desk person told me same day I have 2 bookings, as I tried to call customer care she told there is booking in hotels.com but to my surprise I never booked from hotels.com , it is madness to book in another room when I am with my wife and staying in same hotel, that took me long time to convince and making several request to Expedia customer care that I have Only one confirmed booking for which I had got confirmation mail. hope Expedia managed the same, the hotel is nicely located, only issue was breakfast was not good.

Ive stayed here a few times. Very convenient for overnight at the airport has a shuttle included.

I checked in after midnight and the night manager could not have been anymore gracious and efficient at getting me settled in. I believe his name was Micheal. I’ve stayed at this property in the past on multiple occasions. It’s been awhile and it could benefit from an update. Given the location and surrounding area it still represents good value dollar wise.

Exceptional

Room was clean and spacious

Exceptional

Everything Nothing

The room wasn't up to par. Management has been made aware. I hope they look into the matter promptly.

I arrived at LAX after a very long flight. I called Sonesta for an airport shuttle and they answered immediately amd sent the shuttle. When I arrived at the hotel it was a smooth check in. The room was clean quiet and comfortable. I will definitely book this hotel again. And enjoyed beimg able to walk to a supermarket amd Inn and Out Burger !! There wasnt anything I didnt like

I loved the accessibility but the cleanliness and room location wasn’t on par with my expectations. There was hair in the shower upon arrival. The room selected (front desk scrambled for) was next to a side entrance and was loud enough to hear the conversations and door opening from the inside.

$35 parking really stunk!

Nice staff and convenient airport shuttle

This is my second time staying at this sonesta the place is very comfy and quiet. Sometimes hotel stays you hear alot of noise but not here it’s very quiet and the staff is always very helpful Jordan helped me on that day he was very nice and very informative. The room was very nice I got the king size bed very comfy the bathroom was spacious and very clean. The room had a small couch and the T.V. Was a good size and was able to login to my Netflix with no problem. Will be back again😊

They gave mexthe wrong room after we had already brought all our baggage in and then I realize the room was not the one I paid for coffee machine didn't work not a good experience

Clean spacious rooms near the airport.

Large red stain on carpet and stains on bed. Pull out couch was decent, bed was comfortable. Microwave, keureg, and mini fridge were nice. Overall decent.

Close enough to walk to bus stop and chain food places

Very good

Nice Garden area for sitting

First of all the shuttle company failed to tell us there are two Sonestas near LAX. I said El Segundo when I called and the shuttle I got on took us to LAX. Luckily the correct shuttle called me and picked us up at the LAX hotel and took us to the correct one so we didn’t have to go back to the airport. Make sure you get on the Sonesta SELECT shuttle. The front desk clerk was super friendly and got us into a King room which we preferred. All amenities and hotel room were great. The “breakfast” restaurant (not free which we knew) was basically just coffee, a few pastries and some boxed cereals and microwave items like oatmeal. The cashier was not friendly and has her head in the clouds. The hotel clerk did mention they were going to be expanding into a dinner restaurant in a few weeks. Overall a great affordable hotel with just a few glitches.

Quiet area, decently clean Upon entering our hotel room, there was a musty smell. I thought oh well, it’s nothing I can’t deal with, we cranked up the AC and it went away eventually. The real bummer came with breakfast. I upgraded my reservation to include breakfast, it was an extra 15 dollars. But when I came downstairs expecting a full spread of warm fattening hotel breakfast foods, no such sight met my eyes. Instead, the server looked me dead in my eyes and offered me a bagel, a coffee and a juice. I had no idea that they meant breakfast for 5 year olds! Save your money and go somewhere else. For breakfast at the very least

Great & helpful staff!

Staff were friendly and helpful. Having a shuttle was also very convenient.

Front desk was so very helpful, I will return again.

I didn’t know that I had to pay for parking so that was a surprise when I got there. It was a bit expensive so they really should just include it in the price. I had a room that had a double door to the room next to me and the people next to me were either loud or the doors didn’t close off sound very well so I didn’t sleep very well on both nights because you can hear talking throughout the night from the next room. I probably wouldn’t stay there again on my next trip.

Were placed on the 3rd floor with no working elevator & 5 bags of luggage that we had to carry up the stairs, room cleanliness was not there. There were dust mites through the ceiling & walls, reddish/brown stains on the drapes & wall near the window. Walked around bare foot with little black lints all on our feet after shower use. Parking is NOT free & overnight parking starts at $35 with barely any present without having to walk the whole property to find one. Dog friendly hotel so you wake up to all of them crying & whining throughout the walls + dry dog bowl in the front for them to dry however it was dryer than the desert.

Water in the shower went from cold to scalding and back again during shower. Once I turned it on and it was all scalding no matter how low I turned it. The shower valve is obviously not working right. Lots of foot noise from above. Front desk guy was great. Gross stain on bathroom carpet. Headboard was disgustingly dirty and greasy.

Staff was great at checking in and scheduling shuttle to airport. Shuttle drivers were very friendly and got to the airport quickly. However the carpet and furniture in rooms looked old, dirty and stained. Did not look the best for cleanliness. With that said bathroom and bed was clean and bed comfortable.

I did not like the tub I had to put a towel down on the floor of the shower due to it being dirty smh

.

They did change to a 3rd party parking service. Don’t park a car. 7.5/10 for value (depends on nightly room rate).

We bought breakfast package with our hotel room. It consists of a cup of pre-package cereals, a small muffin, a pre-package orange juice box, and a cup of coffee. No other option. Terrible.

Exceptional

The room was very clean. The shuttle was provided free of charge. The staff was friendly.

good stay balcony's are a nice touch

Muffin and like one other thing which was a surprise and rooms were great .. loved the temperature control

Rooms were very clean and staff were very helpful.

Very good

The morning shuttle got me there just in time, despite me being late. Totally saved my trip

I was very disappointed with the bar not being open (despite being featured as an amenity), thin walls, a very soft mattress, a lack of beverage choices in the pantry, super unstable internet (our movie rebooted 5 times) and most of all -- no hot water until 10:13 am (difficult with an 11am check out time). The "construction notice" attached to my check in statement said water wouldn't be available (or intermittent at best) in the morning between 6-8:30am due to repairs. What? Prime time on a holiday weekend morning? And then it was late by almost 2 hours. I did get a small credit at checkout when I asked for it. And maybe this is customary for the area, but $15 per adult for airport shuttle, $35 for overnight parking, and lobby coffee that you have to pay for -- all seemed to be a lot. None of these were staffing issues. All staff were helpful and professional. These are all corporate/management issues.

Shuttle bus services were pretty good, but you do need to call hotel first to get pick up. Hotel front desk was fast checking in, but then I was informed the elevator has been out of order, but luckily, one staff was able to help carrying the luggages to the 2nd floor for me. So overall it was a good stay.

Superb

I was charged $35 for parking PER DAY! That'll deter me from ever booking at this location again.

Staff was great; beds comfy and room spacious. The biggest issue was public corridors and elevators were disgustingly dirty and dated… as though never vacuumed, cleaned or replaced. Will not stay here again unfortunately.

Desk staff were outstanding! Friendly and helpful. The convenience shop in the lobby was very well stocked. Our only snag was that the airport shuttle wasn’t available for free due to our early departure time (before 6am it runs only by appointment). We did book it at $15/person, and it was on time and more convenient than taking a chance on an Uber. We would stay there again and highly recommend this place.

La limpieza estaba buena, las habitaciones son muy espaciosas y el personal es muy amable. Muy dispuestos a ayudarte.

Nice hotel in great location for airport travel. Would recommend

We had booked breakfast through Expedia, but it seemed the hotel only provided the continental breakfast option, which was not clearly communicated. Additionally, I needed quarters to use the laundry facilities, and the front desk staff would not provide them unless I paid cash upfront. I found this unusual, as it would have been much more convenient to simply charge the $10 to my room bill.

The room was clean the check in staff was very nice. Parking was very full. I was not there for breakfast so I cannot review that.

A microwave in the room would’ve been nice. Parking was horrible! Not enough parking spaces. We had to drive around for minutes at a time to get a spot and that’s only if someone was leaving. Security was helpful with getting us a parking spot after there was none found.

The staff there were really nice. There two gentleman the day I checked in. We there for only one night but they offered free parking to anyone who took a room on the other side of the hotel where the elevator was out of order. They even helped carry the bags up. It’s close to everything. Our room had a balcony overlooking the pool.

Perfect place for families with multiple beaches within driving distance.

Great location, very clean! Staff was excellent! The only problem was the parking situation. The fact that people have to pay for parking is insane!

Very comfy room. Close to the airport that it was a must for us as we used LA as a two day long stopover for a very long trip after. Breakfast was very basic (american coffee, juice, one choice between muffin, croissant or bagel and a cereal box). Near of places to eat. Personnel were very friendly and a nice shuttle to and from airport included.

Hairs in the bed, Nearly fell to the floor the bed was so saggy. Really unclean. Will not stay again

I don't like the $35 fee for parking in a open lot - Why is there a fee to park at your own risk? I checked in at 530pm and the Restaurant was closed? i checked in 1 week prior and the Elevator was broken...

Los baños limpios y las almohadas confortables.

Exceptional

Front desk staff are super nice, accommodations remind me of Courtyard Marriott, which is to say that it is very nice and you have just about everything you need in your room. Would highly recommend it!

We were there for one night due to a flight cancellation. The staff was very helpful and so easy to work with after a long and stressful day of changing our travel plans!

close to airport and provided shuttle

Quiet patio room next to pool Nothing

Quiet patio room next to pool Nothing

Clean and quiet; friendly staff

Very well maintained, nice swimming pool area, shuttle service and friendly staff.

I hated my stay here. The carpet in the hallway is very rundown. It just feels dirty. My bathtub didn’t drain, the toilet bubbles up every time you flush it. It’s gross. I couldn’t wait to get out of there. Thankfully I only booked one night. Would NEVER stay there again! I ended up staying at the Hampden Inn close by for the same price (missed my flight) and it was SO much better!

Great price, great rooms, great amenities and close to everything. Very family friendly and convenient.

Mediocre overall. However outstanding staff.

Third floor room, elevator not working with two towers with directions.

Llegamos y no estaban . Después Llegaron . Hotel para una noche por LAX . Desayuno muy básico.

I felt like it was a 1-star hotel. Parking is $35 extra. You have to use a cell phone to scan a QR code to pay. I do not have a cell phone and the staff at check-in made it quite clear to me I was an inconvenience to them for not having one. He said he would make an acceptation and charge the $30 parking fee to my $100 deposit fee "this one time" LOL! They did me a favor LOL. Check-in wasn't the only time staff made it very evident they had no training in customer service. Another example is I asked the front desk which way to the airport and she couldn't tell me. I was told the lobby cafe opened at 6:30am. When I got there in the morning the clerk barked at me that they don't open until 7am. I left to go to my room to make the horrible in-room coffee but decided to go ask if they could just serve me a cup of coffee in which she rudely pointed out there was guest coffee in the lobby. It would have been nice to have been told this at check-in but they couldn't be bothered. They were to busy being upset that I couldn't scan the QR code to pay for hotel parking. Besides being reprimanded by staff, another bright spot was a party that started around 1am across from my room. I had to call the front desk multiple times before the party was broken up. It didn't quiet down until 2:30 am. In total I paid $215 to get a poor night sleep and be treated rudely. On the bright side I found my way to LAX with no problem as it was very simple: go up Mariposa and make a right.

Convenient location for 1 night when connecting flights. Staff was very nice, and beds were comfortable but the carpet in the hallway was pretty filthy and the rooms could use an update. Otherwise it was just fine for our needs.

Fast to get to the airport. Microwave oven in room was handy. Close to train. The mattress was saggy. Needs replacing.

Fast to get to the airport. Microwave oven in room was handy. Close to train. The mattress was saggy. Needs replacing.

Hotel is ok to stay at to get back and forth from LAX airport since they have a free shuttle that is free if you stay at this hotel and is very reliable. The hotel is ok the rooms are large, nice large tvs in the room to relax etc. There is a swimming pool outside but no heated water is very cold. The elevator to our room was not working so was a bit tedious walking up to the room with luggage. I was not a fan is check in time of 4:00 pm should have been able by standard to get in by 3:00 pm (this is most hotels). To fair to the hotel they were accomating as they store your luggage in the back if you show up early and want to go shopping etc. They also were willing to go into another room a bit earlier which was nice. Nearby all there are some fast food restaurants a nice hamburger place, chickadees, cars junior just a short walk down the road. Overnot a bad hotel at all to stay...recommended

Water 8,00? Really! Highway robbery! Treadmill belt very used and almost tripped over it while running, time to replace! Staff was great though!

$35 to park overnight with no other choices

The sonsesta will definitely be a place I come back to again the staff is nice the room was very clean and the bed was comfy. 10/10

Micheal specifically very accommodating and Jordan excellence service as well i will be bcak just because of them!!

Great staff that always takes care of any issues that arise. Have stayed many times before and will stay again.

Great service, clean rooms

Exceptional

Everything was fine except the airport shuttle service does not start until 5:30 AM, so I took an Uber for my 6 AM flight.

We arrived Mother's Day (four Aussie mum's and grandma's) and the staff could not have been nicer. Gave us a large sack of chocolates and four bottles of water, much appreciated, as we were missing our families. Reception staff very helpful and efficient. There is a small shop on the premises with a microwave, but Ralph's supermarket is only a short walk as are a few other takeaway. Would definitely stay there again.

Very good

I spent $13 for ice cream and bottle of water I paid $123 for 3 nights parking I stayed 3 nights and my room and bathroom wasn’t serviced No one asked The deposit now is $150… interesting

I dont think so

That i had to checkout,the King Size bed was so Comfy

Everthing was great That i had to checkout,the King Size bed was so Comfy

It was clean, near the airport, has a shuttle. It is all good.

It was clean, near the airport, has a shuttle. It is all good.

Elevator was broken on one side of the property. Smoke alarm in the room went off all night. No shower curtain, shower didn’t work properly.

Breakfast was ok, not a lot of selection especially for allergies. Every thing else was great.

The young man that checked us in was very friendly and accommodating! He is a great asset to your company! Thank you

The staff was great! Very helpful and kind. The beds were comfortable and the room was spacious. The curtain in my room was broken so it let in sunlight in the morning but wasn’t horrible. Balcony was pleasant to have. No elevator which was inconvenient however, they helped us bring our bags up the stairs when we arrived. Overall, very good experience and would recommend this hotel.

Plush bed; clean & quiet room (good soundproofing); quality little gym; friendly receptionists and free shuttle $11 avocado toast seemed pricey.

Plush bed; clean & quiet room (good soundproofing); quality little gym; friendly receptionists and free shuttle $11 avocado toast seemed pricey.

I sat in the lounge and 30 minutes later he waved to me said I can check you in. I’d just had 13 hour flight from New Zealand!!! Did not tell me about signing up for the first shuttle the next morning.

Didn't eat there

The parking is tight. They charge fro parking but I had no idea when I booked. The rooms are outdated but were decently clean. The shower worked well. The breakfast was good for a hotel of this kind. The desk workers were helpful.

We got in very late and used the shuttle service to get to the hotel and back to the airport in the morning. The drivers were VERY nice and helpful. We really did not use any "services". The hotel we nice upon check-in, but the room was a bit 'dated', and noisier than the other Sonesta we stayed at in the LAX area about a year ago. Overall, the amenities were good, and the guest service staff were helpful and nice.

Starbucks type breakfast. A bit disappointing to not have healthier options.

Room was clean, all staff was polite and accommodating, many eateries within walking distance like In-N-Out Burger, 7-Eleven, and others. Lobby is great, fitness area enough, fire pit, corn hole, many things to do.

Wonderful staff.

Excelente servicio y la habitación estaba muy limpia, con un lugar muy espacioso y todo lo necesario

Hotel room smelled really bad. Would not recomend.

The hotel was nice. I wish that I knew the name of the gentleman who checked us in. He was great. After a long day with a family member in the ER, it was nice to be treated well. The one disappointment was the breakfast. They did not have a complimentary breakfast. My sister ordered overpriced pancakes that were taken out of a refrigerator and popped into the microwave.

The room was clean. There was a shuttle available but because we arrived late we didn’t get to take it. It was very close to the airport and light breakfast was included. Room was spacious, bathroom was pleasant and the staff was helpful.

Staff very good, helpful, rooms clean and comfortable! Appreciate airport shuttle

Good customer service

Liked the room though it could have used a microwave. Liked the free airport shuttle. No microwave in room. Having a real restaurant on the premises would have been a plus.

Liked the room though it could have used a microwave. Liked the free airport shuttle. No microwave in room. Having a real restaurant on the premises would have been a plus.

It was a big room, it was quite, bed was comfortable, staff were attentive, coffee machine and pods in room, small fridge, good social area, good internet, supermarket and fast food outlets very near (5 minutes walk), airport shuttle. Pipes seemed blocked as shower water did not drain well, musty smell upon arrival to room, no teabags provided, outside pool seemed a little unclean,

The hotel has a dated feel to it but the the bedding sheets were clean appearing. Some drawbacks would be there was black mold that was painted over in the bathroom ceiling and the $30 early check-in fee. Then again, there seems to fees for everything over there. Thankfully, my stay was not too long. Overall, 6/10 experience

Clean

We didn’t have hot Water and

If traveling through LAX with a required stay over this is the place to stay.

No breakfast coffee shop

Staff was very helpful and nice

Terrific stay, clean, and surprisingly affordable for the quality. I'll be back!

Check in was quick, room was nice with a separate bedroom. Friendly staff, easy to get to from the airport. Highly recommend.

Our stay at Sonesta Select LAX was very good. The staff was friendly and helpful, our room was clean and quiet except for the airconditioner. The AC was a bit noisey and had a funny smell so we turned it off but then the room was too warm. All in all a good stay for the price.

Everything was perfect. Friendly staff, super clean rooms, comfortable beds.

Having to pay for parking.

Terrible bathroom awful shower - tub didn’t drain, basin plug didn’t fit.

elevator was broken when we checked in

Front desk was very helpful and went beyond expectations

Having to pay for parking.

room is excellent with balcony location is outstanding very close to airport room rates are a little too high paid parking is not needed

room is excellent with balcony location is outstanding very close to airport room rates are a little too high paid parking is not needed

Room was clean and the staff was great. Will definitely be coming back

Very close to LAX and the staff was great.

The shuttle dispatch was extremely rude. The elevator was broken and we got a room up in the 3rd floor. Had to haul all of our luggage two floors up and it was heavy and hard. The room was good size but super dirty. The carpet was so dirty the shoes would stick to it when we walk. The bathroom smelled like urine and semen and the towels were dirty.

Everything was fabulous - staff, hotel, shuttle driver. Would have received 5 stars but the shuttle that needed to pick us up from the airport part was a tad confusing. You had to call the shuttle to be picked up. It was a dispatch that takes the call but never said what shuttle to look for. We got on Sonesta shuttle but not Sonesta Select. We were brought to the wrong Sonesta. So at 11 PM we were exhausted, couldn’t get back to the airport or brought to the correct Sonesta by the Sonesta shuttle we were on. Had to call an Uber to be brought to the correct hotel. My suggestion is that your dispatch says to watch for the shuttle marked Sonesta Select

Clean, roomy, convenient to airport, kind staff , nicely layed out. Nothing

Clean, roomy, convenient to airport, kind staff , nicely layed out. Nothing

Staff friendly and helpful.

Would not change room with 2 queens for a king bed unless step up charge,

The room was beautiful. However, once I got there, the three main things why I booked a hotel was not offered. This was very concerning coming from the state of Nebraska, especially when I called numerous of times with the same three questions to make sure I wanted to keep this reservation to match my needs of traveling. The front desk was able to meet one out of the three needs and I believe that was because the elevator was broke and due to me only stand one night. Once again, the room was fantastic which makes me want to book again because I have zero issues with the room. I’m more concerned of the lack of customer service. You can tell they was towards the end of the shift because once staff change, I have phenomenal customer service. First impressions speaks , first impression of customer service horrible. First impression of the room, Lovely. I wanted to leave due to the customer service however once again from Nebraska and only stay at one night. It was best that I just continue with my booking that was fully paid before checking in compared to trying to overly stress to book another hotel. I give credit or credit is due, which is another reason why I want to highlight that the room itself was lovely, fantastic, felt welcoming, , felt like home.

Excellent value for this property.

Starbucks coffee, the check-in process, the staff. Old, carpet in halls, elevator out.

Starbucks coffee, the check-in process, the staff. Old, carpet in halls, elevator out.

Convenient location near train station

Location was good. Need a whatsapp or facebook phone number for contact. The breakfast wasn't what I expected (buffet) although it was adequate.

The room is overall clean ( sheets and pillows are clean ) but the room has a certain smell when I entered.

The best part of the property was the driver for the airport shuttle. Was downhill from there. My mom and I booked 2 beds but didn't get that. The staff was lackluster

Jordan, the supvisor is "PERFECT." The front desk staff, also the cleaning staff as well. Great job! I've stayed there many times. Great area, too. Keep up the good work.

the hotel room is itself was in a good location and I loved that that hotel was able to accommodate when when the elevator was being worked on. The only issue i had was the AC gave off a funny smell when it was on

Room and bed very comfortable - unfortunately all elevators were out of operation. Staff said the elevators were scheduled for upgrade - date to be determined. Thankfully we were early and were able to secure a lower level room. Felt for anyone who had to lug luggage up to the 4th floor.

Comfy bed. Friendly staff and great shuttle to the airport.

I wasn’t happy much with this visit. Overall quality seems to have gone down a bit

Everything was perfect

Also elevator out of order. Had room on 3rd floor and very difficult.

Amazing experience! Definitely will stay here again!

Bad

The elevator did not workand the pool wasn’t open so it wasn’t a very nice thing. I’m very tired. But the staff was nice

The only complaint I have is that the elevator was not functioning at all because they said some upgrades were being made I would have really appreciated a heads up the good news was that they offered help bring my suitcases to my room bad news I was on my own bringing them back down on my own.

I like everything about this hotel. Location, facilities and comfortable beds! The lift was being fixed so had to carrying luggage up 3 levels. People smoking weed on their rooms so couldn’t have the balcony door open.

Exceptional

I was hoping for a relaxing stay during my busy trip, but the staff seemed disinterested and were short and snippy, the elevator was broken for the entire stay, the coffee machine was broken, parking had to be paid to a third party, there was no ice on our floor. Luckily we're places nearby that helped overcome the shortcomings. The only good part was the location. Don't bother...

The breakfast menu is very limited, staff is very friendly, shuttle was so convenient, the housekeeping is not enough for 5 day they never visit our room once, location is very good

The property is a little run down. Neither elevator was working during my visit, and I was placed on the top floor, so that wasn’t ideal. The staff did offer to help me carry my luggage though, so big thank you to them! Rooms definitely are in need of an update. Few stains on the curtains, and when I moved a side table it was sticky on the underside. I would probably stay at another hotel next time, but it wasn’t terrible for the price.

The staff especially the gentleman who served us when we first arrived where fantastic

Lobby nice, rooms okay. Also no elevator

The man who checked us in was wonderful. The shuttle driver from the airport to the hotel drove so fast that we were gripping our seats in fear and the beds were sagging. The elevator was also not working so we had to climb the stairs with our luggage to get to our rooms.

The man who checked us in was wonderful. The shuttle driver from the airport to the hotel drove so fast that we were gripping our seats in fear and the beds were sagging. The elevator was also not working so we had to climb the stairs with our luggage to get to our rooms.

Staff was very nice and friendly. The lobby was great. Had seating areas and lounge areas. Room was clean. Beds were comfortable. Only thing was the pool and elevators were not working. Overall good

great food and Coffie all was nice

There were no working elevators! We had carry our bags up three flights of stairs! Awful for people in their 70’s.

We requested another room. We were very satisfied with it. Great guy at the front desk. friendly, welcoming, accommodating, and “on the ball.” Give him a raise!

Good. Bed is excellent, but walls are too thin and people walking and talking in hallway keep you up…

Excellent staff and hotel I. was charged twice on my visa. Still haven't received a refund.

Great choice for LAX travel and long term parking.

Parking is expensive; no good restaurant in walkable distance (at least not recommended by staff). Morning front desk person was a bit unfriendly. But it worked in a pinch and was inexpensive compared to other options near the airport.

Very clean and was perfect for a last minute booking when we had an extra long layover.

Just ok

Awesome

Elevator broken. Long wait for expensive microwave breakfast sandwich. Great location. Quiet. Good value.

Nice fitness area and pool area. I liked having a balcony overlooking the pool. Friendly workers.

The hotel was decent definitely dated and old. I asked the two front desk guys were confused about how to get a shuttle to the airport. I had ordered an Uber and it kept telling me I needed to go to the Courtyard Marriott front entrance and they did not come to this hotel. The both guys I asked said I should be fine. After fussing with Uber finally figured out that the hotel used to be Courtyard Marriott and that is how Uber still has it listed!!! Ended up losing $$ on cancellation of ride and finally got a Taxi Van with help of front desk guy 35 minutes later. The hotel is dated and rooms need some TLC.

comfortable bed, easy parking

In the room- extremely dated restroom, towels had hairs stuck to them, couldnt find remote. Outside of room-elevator broken (staff offered to help carry our luggage but I initially declined and once I realized it was too much for me to carry to the 3rd floor and went back they were busy with other customers so I just made multiple trips) carpets looked like they hadn't been vacuumed in weeks, stair trailing falling apart. The shuttle was on time and helpful. Overall I think this hotel should be a 2 star, not the 3 indicated when booking.

clean room and bathroom, bed is comfy and well-furnished room. good air conditioning.

I had a great stay and my guy who checked me in was terrific and helpful. I would stay again just because of his service.

Just a quick overnight stay to catch a flight. Bed was comfortable and room pleasant. Bathroom sick drained very very slow. Reasturant was already closed when we arrived after 6:00pm. We had to walk a few blocks to find fast food dinner. Somewhat disappointing. But over all not a bad stay. They could replace the hallway carpets. Makes the place look old.

Parking is extremely limited and they charge guests for parking. 👎

Airport shuttle was great and both drivers were very nice. Overall a clean hotel, just a little dated so some basic wear and tear. The room and bathroom was clean.

Great location for airport. Staff was extremely friendly and helpful

I didn't use the internet

Clean, spacious room. Love the alcove near the sink giving extra space for 2 people to utilize the space. Love the balcony overlooking the pool area.

Staff not friendly at all. No free breakfast

Broken drain in shower that they said they would fix. Pet friendly. Parking sells out nightly so park before spaces are gone.

Parking is not included, it $35/day and when you ask staff about it they are rude. Breakfast is not included although the website says otherwise and all they have is clod cereal or bagels. I didn’t care to much for the breakfast to paying for parking but the staff was beyond rude. Never again staying here. The bed was comfortable.

But what really was the best part about our stay was a great guy named Ali. He happily checked us in at the front desk with such hospitality. Respectfully disclosed that the elevator was out of order on our side of the hotel- he then personally assisted us with taking our big bags up the stairs to our hotel door. I cannot thank this man enough for the kindness he showed while me & my wife were on our anniversary trip. Ali, thank you for all the help! Bless you, brethren.

We had an overall great stay. The front desk staff were very helpful and accommodating. They gave us a room on the first floor, which made it much easier for my grandma to get around since she uses a wheelchair. The rooms were nice and spacious, and overall it felt worth the stay. One small inconvenience was that the shower wasn’t the cleanest, and the bathroom mirrors had some water stains. However, it was very minimal and didn’t take away from the overall positive experience.

Nothing

Quiet, clean and convenient. Parking is an issue

This place was nice clean and quiet. My only complaint is no parking. They do not have enough to accommodate the facility. You could have to park on the road.

Pay for parking because its not included and now “secured” employees give attitude when ask for explanation

Amazing hotel. Clean. Pool is 5 star.

Airport shuttle was easy, staff was great

The shuttle bus driver let us get in, even our names were not registered in the previous day 1. Very limited breakfast choices; 2. Reception is not professional, they forgot to register our names for the morning shuttle; 3. Reception is super bad, they failed to provide invoice/receipt, requested many time but still failed; 4. Will not choose this hotel any more;

Friendly staff. No complaints.

Close to airport Parking was awful, Room smelled bad, Place wasn’t very sanitary

Only one person checking people in so it took a long time

The price It was further away than expected

We were not there for a long time but everything went well.

Room is clean.

The elevator wasn’t working

Amazing location and beautiful installation, and excellent service to take my family to the airport (LAX). Thank you guys! Overall everything is good. No issues or complaints.

The employees were friendly and helpful. When we discovered our hairdryer was missing they made sure to bring one to our room. They also directed us to how we needed to pay for our morning shuttle service, since it is not available early morning.

Great customer service and the shuttle was on time and friendly.

Beautiful hotel and great service. Thank you for making our stay in Seoul Korea, so enjoyable. Their hospitality was excellent.

The atmosphere around the hotel was just as impressive — safe, convenient, and surrounded by everything you could need. It truly made my stay stress-free and enjoyable. The level of care and attention to detail really stood out, and it’s clear the staff takes pride in providing outstanding service.

AA++

The staff was very courteous. We stayed at Sonesta LAX before our cruise and that one was much nicer esthetically.

When I checked in, I was given a room that was already occupied. I opened the door with my key, just to find that there was somebody in the room. Went back to the desk, and was told that they needed to check the room before they could give me another room. I said no the room is occupied and I shouldn’t have to wait for you to go check it to see if I am telling the truth or not. So then they gave me another room, and this time when I opened the door with my key, I walked in, and there was a man standing in his underwear, he was very angry at me for opening the door. I went back to the desk and they gave me another room, and thankfully, that one was not occupied. If I would’ve booked directly to the hotel, I would’ve insisted upon a refund. It was embarrassing for me and embarrassing for the people I walked in on. And not to mention the time it took for me to get moved to three different rooms. I’m very upset about. it. The girls at the front desk, handled it the best they could, but I could tell they had very little experience, and the whole thing was very confusing to them.

Wring bus picked me up, ever after calling and requesting the correct bus both upon boarding and departing. Bathroom not clean. Incompetent staff.

Great hotel, clean, safe area

We had let the staff know we were going to arrive later, but they claimed he no-showed. Had to ask for the manager to address the issue. They charge parking. I would NOT return.

We came to LA for a girls trip, and our stay here was incredible. Friendly service, especially from Ally at the front desk! The rooms were clean, and the complimentary breakfast was great! Thank you for an amazing stay!

It was affordable so you get what you pay for. Staff was friendly and the little gym wasn’t bad. Lower star cause the chair was very stained in the room , no safe, and just sort of blah. But, again, affordable.

Yes

Clean and comfortable. Staff courteous. Quick LAX shuttle. Internet fast, but unsecured.

Shuttle driver was very lovely as was the front desk staff though.

Cleanliness and staff

perfect

Clean room, comfy bed, excellent transfer driver, warm reception at checkin

The staff was friendly. The room was clean. The bedding was great.

Very disappointed didn’t get the room until after 5:30 pm, Check in time is at 4 om they said 30 minutes wait because the suite was being cleaned took them more than an hour to have the room ready. Had a long drive needed to rest before an event I had to attend at 7 pm. The first receptionist that helped me was rude. It’s okay for them to give us the room late, but we can’t go past 11 for check out or will get charged extra. Never felt disappointed with a hotel booking like with Sonesta and will most likely not book again

Great experience! Will def book again!

Love staying at this hotel. I just wish the shuttle was 24hrs. I had an issue with my baggage being lost coming off my cruise. I was pretty upset to say the least. We showed up to the hotel early around 10:30 an the gentleman at the counter kept asking me if I was ok cause I was a mess. He then said they usually charge for early check in but would let us have our room early as he noticed I was upset. Thank god for that as I was able to deal with my insurance company as all I had was the clothes on my back an Princess. Very clean an spacious rooms. Beautiful grounds an staff are truly amazing. Will stay here anytime I am in the LA area.

Great staff. Clean Rooms.

Good

The water pressure was very poor and it took a long time to get hot water at the vanity and shower. PLUS, they have subcontracted the parking to an outside vendor. If this is a trend I will no longer consider Sonesta as an option. $38 to park overnight in an out door unprotected lot. Hilton her I come!

Weak hotel room, poor service, super outdated and old.

Checkin was good. Shuttle to airport on time.

Short and sweet. Close to airport, very convenient, comfortable beds. It’s always our go to while traveling.

Convenient location, nice staff

I was hoping to be able to get some sleep before my flight. But the blackout blinds did not work. And I found that to be very disappointing considering I only needed the room for a few hours.

Small rooms, aged furnishings

It was near food and the staff was friendly

Great looking room as good as any high end hotels that I've stayed in and in some cases even better. Located near airport in a safe neighborhood. Highly recommend this property.

Reasonable price, pretty area, reservation was for King bed, but we were given 2 double beds with no comment. I think it was also an unexpected ADA room, which meant that the bathroom counter was about as big as a bed pillow. The bathroom was very poorly lit and very depressing. Great water pressure in shower. Comfortable bed. Hotel is very flexible on storing luggage for late departure and allowing us to stick around onsite. Airport shuttle was provided, but it was what seemed to be a shared service with other hotels, so we had to call from airport, were told at first it was too late & we'd have to pay, then agreed to free when I told them the site said till midnight; took a long time to arrive, then very crowded van, stopping 2 places before us. Not what we were expecting or hoping for late at night after 5 hour flight delay. Lobby area is very pleasant & comfortable, pool area & patio are also nicely done.

Place was great: I’d give it 10/10 if they didn’t charge me $30 to check in early and also charge for parking.

My room was clean and cozy. I stayed for a very brief overnight layover and it was quiet, and just what I needed to escape for a moment from a 28 hour travel marathon. It was almost a shame I didn’t have more room to really enjoy the space

The rooms and the staff and great location.

Convient location. Just a short walk to drug and grocery stores. Multiple great take-out restaraunts also just a short walk. Large, clean and comfortable rooms. Nice and spacious lobby, patio and pool areas.

Good

The gentleman who checked us in. He was so friendly and helpful with directions.

Thank you.

Some staff were nice. No restaurant past 10am. no complimentary breakfast. I felt very lonely. Not many people staying here. Charged $30 early check in despite fact many empty rooms. Charged $10.09 for tiny bag of chips and small coke. Found out a Ralphs grocery store close by, which was a blessing. I cancelled my returning stay. Not to my standard, but not terrible. The rooms comfy and balcony nice.

Shatter service was perfect. Coffee maker didn’t work. Included breakfast didn’t exist.

The total experience was just average. Nothing stood out about the rooms. The staff were friendly. No complimentary breakfast.

Staff was helpful, shuttle to the airport was great!

Overall my stay was ok. The room was outdated, the shower could have been cleaned better. The first room I checked into smelled like smoke, the staff was helpful with reassigning another room. It was pricey, I would prefer staying elsewhere in the future.

Clean, large room, comfortable bed and pillows, good shuttle to and from LAX

Great location, awesome staff & nice lodging

This was a last minute booking when we had to reschedule our flight. First, we had to pay a $20 early check-in fee. I’ve heard of late checkout fees, but never early check-in fees. The room was okay, nothing special. The carpet in the hallways was filthy. In the evening, at the front desk, another customer said they were almost trapped on the elevator. The desk person’s response “glad you got out okay.” Another person said they saw someone trying to break into a window. The response: “We’ll let security know when they get here.” Since the elevator was taken out of service, we used the stairs. The handrails were of little use because they were slick, as if they had been polished with furniture polish. When we checked in, we were told we would be put on the list for the airport shuttle in the morning, but when we checked out, we found out our names were not on the shuttle list.

Perfect

Used towels left stuck atop shower rail. Mattress has seen a lot of wear. Staff very courteous and professional. Overall, facility clean. Microwave would have been nice.

Very good shuttle service - every 30 minutes. Relatively nice place to walk from. Downsides are the only breakfast is Starbucks with a very limited menu and while the hotel was apparently empty we could only get a 30 minute extension on check out time. After that, they would be charging $30 an hour. I am not used to such a stingy response when a hotel is not busy and the front desk clerk was less than pleasant about it.

The room was very clean and well maintained.

Nothing stood out.

Yes

Super pleasant check-in, clean and comfortable room, and no noise disturbances. Airport shuttle was super easy to arrange, as well. 10/10, would recommend!

Great room. Friendly staff

The room was clean and bed was comfy.

Ali and Jordan gave excellent customer service. Also I was very pleased with the king suite; it was very clean and the bed was super-cozy.

Close to the airport and friendly staff.

Very pleased with room, front desk staff at check in and out were very friendly and helpful.

Clean room

Room and staff where all great.

Room was clean. Great staff

Close to the airport

Room,grounds,pool very well cared for and clean.

The gentleman who checked us in was very friendly and helpful

good

Very nice hotel in a great location. Facilities and staff were great.

We enjoyed our stay at the Sonesta Select. the staff were really nice. Lots of places to eat in the area. Disappointed that there was no safe in the room or at the front desk. The breakfast that was included was not very good. All in all it was fine.

Room was clean but early check in wasn't available even though we were told it would be w cost

Clean and quiet

Staff was very friendly and helpful. The building is older and it shows but it was clean and felt very safe as a solo traveler .

courteous staff clean room

We will definitely be staying here again for our travels!

Nice place, good staff

Great time

Extremely dirty ! Staff was excellent. And the "free shuttle service" told me to get on the bus that had Sonesta on it at LAX . There are two properties. Stood in line at the first Sonesta at LAX and the staff was RUDE to me. Told me I booked Sonesta select. I asked how I was to get to the other Sonesta. She said , you can use your Uber app . VERY disappointed ! Will not use Sonesta again !

Staff very helpful. Room/bathroom could use some upgrading.

Cleanliness and comfort

My room wasn’t what I paid for upon arrival.

The hotel didn’t provide any bottled water in the room Staff at reception was very impatient and unfriendly

First room I was put in smelled so bad that I rejected it and the second room I was put was much better the first one, the hot water was almost not hot at all, however the receptionist was very respectful and gave her best to make us comfortable.

Needed to use a confusing app - was overcharged

Facility was clean and staff was friendly. The only thing that I was not happy about is the $35 charge for parking usage. I thought it was included in the overall price of the room

No complaints

Very clean and friendly staff

Staff very nice easy access to LAX airport geeat price

Room was clean staff was very good.

The pool was filthy dirty and freezing cold. Requested towels and none arrived. Not sure where the ratings come from. Non smoking. Not enforced. Marijuana everywhere.

Staff was very friendly and accommodating. They made sure I had everything I need.

Great customer service definitely will be back.

Non

My only concern is the price of the parking. $35 a night seems a little high

Excellent stay!!

Easy check in. Friendly staff. Love that hand soap is gel and not bar soap in the rooms

The beds 🛏️ are pillow top 🔝 perfection.

opted not to pay the fee. did arrive aroudn 6pm local time and there was a short wait. Front desk staff was pleasant. Informed on yet another charge $30 for parking. :( Pretty sure that was new as I've stayed there before and never had to pay it. Weekends aren't that busy as its a business park area, so charging seems a bit much. Room was fine. Bed was comfortable. Shower water pressure decent. Life goes on.

Very comfortable and quiet room

Highly recommend.

The AC worked, we turned it off because we aren't used to it. The rooms are nice, the bed comfortable!

Its not what it shows in app

This hotel was comfortable and clean. There wasn't any visible DNA left behind, but there was a popcorn kernel left behind. For the holiday it wasn't too noisy. The staff were very kind and professional. It smelled nice in the room and the temperature was perfect throughout my stay.

Staff were really friendly. But shower drained really slowly and the restroom fan was really loud.

New Years Eve stay. The staff was super courteous. Doreen at the front desk was a pleasure to work with from check in to check out.

I don’t mind paying for secure, covered parking, but $30 for open parking next to the road is unreasonable. I wouldn’t recommend this place.

Room clean and staff very nice and helpful.

Yes

Great room great sevice

The room was clean, staff was fast and friendly.

Everything was great

They did not honor the pick up from the airport. I called the front desk before I left the east coast told them I will be arriving around 11pm. I landed and called they said they are finished for tonight.

Nothing dirty and good service

Clean good air cond

Clean room. Lobby is nice. Corridors are a bit old, and the bed was too soft.

Room was ok. We were on the first floor so the room above ours, they were constantly walking and we could hear their footsteps and 5 the morning. Reception was not very welcoming. He need to work on his customers service.

Stayed close to airport for early departure. Price and location plus free shuttle to LAX all pluses

Everything was fine

Got double charged for the room

Staff was very nice and professional. The room was clean and the bed and pillows very comfortable. We couldn't get the air conditioner turned down, so just ended up turning it off. The room was quiet and we appreciated the courtesy van to the airport. There were plenty of places to eat just across the street from the hotel.

Nope. Had to be moved. Your maintenance guy doesn’t know anything about AC units. It’s like you hired just anyone

The breakfast menu is rather sparse.

Jordan at the check in was super. Driver from LAX was helpful. Getting the shuttle was very lengthy.

Staff in the morning was great - he gave me a breakfast voucher when I commented that there was no food available other than chips in the store.

The bathroom was not properly cleaned. There was a towel inside of the small fridge. Staff were not as friendly as they used to be.

The stay was good and staff was friendly.

Quiet staff were very helpful and friendly

Cedric at the front desk was very professional and helpful.

Great budget friendly hotel. Customer service was excellent

Shuttle was not easy to find, nor was the staff pleasant or helpful when called for pick up. The room smelled musty-especially in the bathroom.

Price good. Amenities good. Check in staff very helpful & friendly.Thank you Jordan,you are great! Loved the coffee machine & microwave in room. Definitely stay here again next time on cruise.Very convenient for cruise transport from airport /hotel.

The room was clean as well as the rest of the areas. The staff were very friendly and helpful.

Location, restaurant, supermarket and stores around

The staff was amazing but the property needs to be updated. My room was not clean and the appliances were falling apart. When we arrived our room door was open and it was difficult to shut. The airport shuttle was confusing and the phone operator was incorrect in providing information. We waiting over an hour to get picked up and serveral shuttles drove by multiple times.

Also, for the first time, I took the Metro K from the Mariposa station which is a 5 min walk from the hotel. The hotel overall is clean. I actually saw cleaning staff all day every day working to keep the environment presentable. However one suggestion is that the carpet in the hallway may need replacing soon. That's just an observation not a complaint. Overall I give this hotel 5 stars. I will definitely stay here again.

Overall, the shuttle service is unreliable, and after Uber costs, staying at another hotel would have been a better choice. Very disappointing experience.

Room was clean. Staff was very courteous.

Great

Check in process was great and went smoothly with Cedric who was very professional. Went up to our room and room was clean, it was quiet all night. Which is awesome because we’ve stayed at other hotels and it’s so loud with people walking and slamming doors. Our beds were super comfy and we had multiple pillows which is a bonus. I would just say the hotel can be updated a little. But everything else was exceptional! We will definitely be booking again if we are in the area.

I found hair on pillows and towels. The room had a weird dusty smell..it felt unclean. The bathroom floor is slippery when wearing socks, I almost fell 3 times!! The hotel carpets had stains everywhere. When we first arrived we received wrong instructions about the shuttle so we had to take an uber to come our return to the airport was smooth. I wouldn’t recommend this hotel to those with sensitive noses

Staying there was like sleeping outside because of the noise,

Nice clean room and friendly staff

Great shuttle service. Was able to get an early check-in. Room was less spacious than the first time we stayed there. No free breakfast. There's a coffee bar with very limited food offerings, but there are several restaurants within easy walking distance.

Clean room

We were supposed to pay at the hotel as we would have used another card. And the hold of the deposit is a money grab

Check in was incredibly slow.

Was a great experience our room did smell like weed though, and there was a bag over the smoke detector

Should offer free coffee/tea in lobby Curtain rod in room broken Bathroom faucet needs attention- Rm 319

I just parked for one day and returned the parking permit to front desk on the second day and I double confirmed with front desk that it would be one day parking $30 when I checked out on the last day, but they still charge me 2 day parking $60. Very terrible experience!

Staff attended to every request. The only downside was the limited breakfast options.

I called for airport shuttle service. They arrived soon after!

Clean rooms, friendly staff and great location.

Always a quiet and comfortable stay. Will def return.

great experience

Staff was super kind, check in was easy, check out was effortless, really close to the airport and the shuttle was on time. Room was clean, bed and pillows were comfy. Didn't shower but they had all the soaps, lotions, and conditioners you could want which was thoughtful for travelers. Appreciated it

The room was so comfortable and staff seemed kind for me.

The room is good and staff are polite

Both airport shuttle driver and check-in person were very nice and helpful.

Shuttle pickup instructions were not clear. I waited at the airport for an hour because the website did not specify that you had to call for a shuttle, instead it said they ran every 20-30 minutes. Not a great experience after a long flight is all.

The room had a smell that was bad it was not clean barely sleept thinking of bedbug and only was there for one night to pickup family from the airport... Never again 😒 but I did like the night check in gentleman very polite

Ali (I hope I spelled that right) at the front desk was wonderful. I manage a hotel and would give anything to have a dozen of him. His attitude, assistance and genuine hospitality is what makes average places great and great places award winning. Reward this individual please.

Courteous staff. Easy to get an airport shuttle reserved for the AM too.

Very goof experience

Room was clean, staff was great. Water pressure in the shower was bad.

Spacious clean room. Amazing staff. Definitely would book again.

Swimming pool was dirty and a $15 for shuttle van . Room smells like smoke and the young lady at the front desk rude .

Rokma was better than expected. We were only there for one night due to a flight delay. But would gladly book the next time if we are longer in LA.

nice clean

Friendly staff, clean room, good amenities, but got bitten by a spider or some kind of bug while asleep. Woke up to itchy spots on my hands.

Very good no Problem at all

Great, friendly and convenient.

Good

Staff were really friendly and helpful

The shuttle was great and easy to find. The temp in the room was fine. The bed was comfortable with clean comfortable linen. We were put in a handicap room so the shower had now “curb” to keep the water in so I flooded the bathroom when I showered. Probably my fault. The hotel overall is nice. It’s actually more of a motel than hotel. The building is older and can use some updating.

Initially received a room that was not what we purchased.I ordered a deluxe king room with a pullout bed on the couch. The room we received was smaller, had no pullout couch. There was no couch, just a small chair. Had to go to desk to complain, was given a different room. New room was what i ordered. But had broken cabinet door and the mattresses were nasty. Stained and no linen for the couch bed, just a blanket. People were super loud and yelling in the hallway past 11pm and midnight. We received a parking violation, even though we paid for parking.

Great customer service! Clean! Love that there is a shuttle!

Yes

Staff was helpful. Good location.

Nice, clean

It was very nice

The airport shuttle scheduling was horrible and front desk stuff gave miss information about the shuttle frequency!!

Had a difficult issue due to losing wallet and manager and front desk attendant were very accommodating and helped me tremendously. They made my stay fantastic and the property was awesome! Will definitely stay here again

Yes,everyone is very professional.

Staff were friendly and accommodating. They gave me a late check out to 12 noon. Rooms were clean and spacious. Common areas were well lit and plenty of power outlets, etc.. Cedric was the hotel staffer that checked me in and he was very helpful and courteous.

The room was super clean and the staff was super nice :)

Front desk staff rude. Shuttle driver rude and lazy

AMAZING!!!

Airport pick up, was easy. A little wait but that is OK. When we arrived we asked if we could check in early despite there being several hours before check in time. The team checked a few times as we were falling asleep in the lobby from jet lag. They did their best to get us a room and we were so greatly appreciative when they did. Rooms were clean and big. Beds and pillows were comfortable. The drop off process to the airport was also easy and quick. The rates were also very good compared to other hotels in the area. There were dining options within walking distance as well.

Clean room and best staff ever! His name was Ali :)

Front desk staff rude on check out. Asked multiple times for a receipt for cgecking in early but said it would cone from the third party that I had booked thru. Yried multiple times explaining the situation but could not be bothered to listen as he was to busy talking with multiple other people.

Large, attractive one-bedroom that was a a great value for the area. Quiet and comfortable. Great for an overnight prior to a flight from LAX. There is a grocery store and quite a few restaurants within an easy walk from the hotel. Airport shuttles run early but not for 24 hours. Breakfast is not free.

Room was clean but smelled like cat pee when we first walked in.

Clean room. Courteous staff. Reasonable pricing. In n out & Chick fil a in waking distance to boot. Would return.

Great check in..able to access room early

Room and bathroom smelled bad. Plus we had to pay for parking. Our access key did not work! All we heard was sorry about that!

Hotel was clean. Staff was friendly. Just a couple hiccups.

The staff was excellently in assisting me with my disabled child. I would like to thank Ms. Doreen the manager for going the last mile for us. This hotel is located in El Segundo, Ca. a city filled with helpful people. And I cannot thank them enough for all they did for us!!!!! This hotel was lovely and everything was great. Sonesta Select is top notch!!!!

Courteous staff. Easy shuttle to airport.

Very little offered in the way of hotel amenities but the rooms are large.

They said check in was at 4PM, we arrived at 5:30PM and our room was not ready, had to wait in lobby with all of our luggage on a cart. Air conditioner in room made a horrible noise all night.

Nice bed and pillows. Prompt transport to the airport, LAX.

The hotel room was spacious, the bed was comfortable. The place was clean with plenty of parking.

Yes and very!

Plenty of restaurants within walking distance.

We arrived in LA around 1pm and was told rooms were not ready. Went back at 4:00 and was told they didn’t have a room with

Good shuttle

It's was good just would have liked a better breakfast option and free parking.

The staff was exceptional extremely professional and polite and accommodating, the room was clean and exactly as described in the photo, I would definitely stay here again, keep up the great service!!

Great service!

Staff was great room was very clean

Staff was unprofessional, they did not disclose $30 parking fee. Also they were busy talking with themself rather than helping customers. Hotel is dated with old carpet and furniture, bathroom sink was cracked Cleanliness was fair. I would not recommend this hotel.

Yes the room was spotless and the staff is top notch!

Customer service was great, the hotel was quiet. However our room felt dirty; the room didn’t look like the ones pictured, the room smelled musty, the bathroom tub had old stains on it, there were small hairs on the walls of the shower that looked like pubic hair.

Amateur hour

the stay was comfortable and the staff was very helpful

Everything was excellent , they even upgraded to a suite which was a very nice surprise.

I was supposed to have a room with two queen size bed so I could sleep in a queen size bed and even though I only booked the room 20 minutes earlier it wasn’t available and I was told the room was sold out, so front desk gave me a full size bed but I am 6 foot one and a full size bed is too small. Had I known ahead of time, I wouldn’t have booked here and I would’ve chosen another place

After sitting in the lobby for over an hour, I realized no one had taken any of my information, so there was no way for them to know when my room was ready. When I returned to the desk to provide my name, I was told they would “look for a room” and call me, but again, there was no clear communication. Later, a manager approached me and asked if I wanted to pay the $30 fee again, even though I had already been told I could simply wait. When I tried to explain the misunderstanding, he brought the front desk agent over in a way that felt confrontational, as though I was accusing her of lying. It was extremely uncomfortable and unprofessional. Feeling overwhelmed, I said, “I don’t even know if I want to stay here anymore.” Instead of attempting to help, the manager immediately said he was happy to cancel my reservation and told me, “Let’s cancel it now,” which made me feel even more unwelcome. The front desk agent did eventually show empathy and offered to waive the fee once she realized I was upset, but by that point the experience had become too stressful, and I no longer felt comfortable staying. This property needs professionalism & empathy

Yes, everyone was great

Hotel in Airport Area, Easy to Find.

This hotel is one of the more reasonable options near LAX, and was more than a pleasant surprise! Free airport shuttle, super nice staff, a lovely comfy lobby if you need to wait for check in/out, and a great room! The bed was amazingly comfy and there was a great little curved sofa with a coffee stand. I'll stay here any time I am passing throigh LA!

Yes, very clean, very quiet

Great atmosphere! It was quiet and the staff was great!

Great

Towels and bathroom smelled bad Front desk people are not nice. Not eye contact. They need a customer service training.

This place

Everything was perfect. Shuttle was very convenient. Wish there was a quick takeaway breakfast, though.

Always great

Jordan at the front desk was professional, friendly, kind, helpful. Unfortunately the rest of the staff i interacted with were rude nomatter how friendly and polite i was. The 2 girls that made my coffee and the other female front desk person were very cold unfriendly and rude and didnt even smile back not even bare minimum social skills much less customer service. The room was only clean on a scale of 6 out of 10 there was hair in the shower dried food on the nightstand the microwave was broken and un useable and i had paid extra for a hotel with a pool only to see it was filthy and in my entire week long stay i never saw it cleaned. The elevator was slow and sketchy needs to be updated. The firepit i also paid extra for did not work. The shower was very outadted and either too cold or scalding and it was like opening a chinese box to find the sweet spot it took 20 minutes every time to get the temperature normal. There was a big stain on the floor by the bed and on the chair. Both red. The screen and patio doors were tricky and difficult to use and need updating. The location was good. Security seemed very preset in the parking lot which made me feel safe. The lonby and grounds were clean, comfortable, beautiful and well maintained. I probably would not recommend or stay again tho because overall you pay extra for amenities you dont actually get and other than Jordan the staff was very unpleasant and i dreaded seeing them daily because they were so rude.

Staff very friendly. Very clean and comfortable.

Staff was great!

Very good

The guy that checked us in seemed high. He was laughing at memes on his phone first. Then didn’t give us the right keys then pointed us in the wrong direction. The hotel has little insulation because you can hear the road noise pretty bad. The parking is $30/night, which it did not say when booked. Overall this is not a great stay

Nice property. Clean. Great value.

nice

Calling for the shuttle did not work. However, it was easy to spot, and the driver was wonderful! people at the hotel were wonderful and the room was great.

Clean room, courteous staff. Great location.

It needs updating and the lobby could be cooler and cleaner. No food on the property. We had to walk hot get some food to eat

Shuttle from the Sonesta to airport was good, but finding the SELECT buss at the airport was difficult. Room was clean, the staff was average at best. Breakfast was not free and quite expensive.

Front desk people were great!

I checked in late and checked out early. Next time I will be there longer.

The hotel was as good as I expected. The room is spacious and very clean. And the staff very efficient and friendly. I highly recommend it.

able to check in the staff was very pleasant, helpful and accommodating. My room was clean and comfortable. There are several fast food options within walking distance and a grocery store within ten minute walk

The room was everything that you want in a hotel

GREAT STAFF AND AMENITIES

Clean property, comfortable bed, friendly staff, good amenities.

Very clean room, safe location, very near the airport, with free airport shuttle service and wifi

Quality for price

Very nice place

Hotel was clean, noticed we don’t have a top flat sheet of bed until we stayed a week later again and did the second time.

above expectation

Overall ok. Rooms clean. Staff ok

Dry friendly staff. Very clean room. Excelllent reasonably priced breakfast options. Very convenient shuttle to/from LAX. Safe area. We stayed twice in Oct. this stay was a more costly room but seemed to be in a newer part of hotel - our second stay was in an area w hallway carpet that was “tired” and a room chair that wasn’t picture perfect. But both rooms were comfortable. Would stay again. Really loved how friendly staff are!

They changed $30. For daily parking, never seen it in the bunnies.

Yes

The rooms door failed to lock properly The staff was so nice and helpful

Although the hotel website saystheir shuttle showed up every 20-30 minutes at the airport and runs 24-7, that is not true. You have to call to be picked up. And the earliest airport shuttle in the morning is 5:30. We arrived at 2 and they charged us an additional $30 for early checkin. Everything abt the hotel is tired and worn.

I chose it because it was close to the airport and the to the activities we were going to do. Has several restaurants and fast food places within a 10 minute walk. It was nice and quiet. Very clean. Staff were great and very friendly. I came late morning and was even able to score early check in. I came from out of state for Thurs night football so that came in clutch. I would probably stay there again wile in L.A.

Convenient to LAX airport & food options - free shuttle was handy. Room and gym facilities were good. Held bags for us after checkout till flight. Had a pool and nice grounds, but no spa. Would stay again.

Great and friendly staff !! Thank you!!

A slightly older hotel which has been well maintained. Bed was comfortable, shuttle was very punctual.

The hotel was ok, the staff were nice. The only issue we had was with the airport shuttle, if you are using it make sure to call in advance to book it, otherwise you would have to wait a lot

Shuttle is not easy. You should call to get it and delays

Staff. Many food options in walking distance

Stayed 2x in Oct for LAX proximity. Perfectly fine for pre- and post-flight stays. VERY nice friendly helpful staff! Good breakfast options for purchase. Very good shuttle experience. First room was nicer and hallway carpet cleaner than 2nd room but both were clean and comfortable. Area felt safe. Walkable to dining options. Would definitely stay again.

No beach front but excellent choice . Location was great room was clean and quite

I'll never go near this place again. When I spoke to the hotel 2 weeks ago I was promised a resolution and email confirmation and never heard a thing. So a month later here I am having to spend valuable time connecting with Expedia to resolve it. The lesson is never to let them charge your card for the deposit, always use cash for this. Now I'm being told that I have to contact the bank. Ourageous.

Great stay and the staff was great. Was explained and charged for early check in fee even though i arrived only 30 mins before check in. Was hoping they could take it off but didn’t. Overall good stay and good location.

Easy check in. Shuttle.

Very nice stay

The hotel room was Outdate/Old. Also not as clean as it could be.

Nice and comfortable and quiet

Cleanly enough for an overnight stay. Nice staff, easy and convenient location. Quiet. Beware you pay $30 for parking per night. Overall nice and cheap for an overnight stay for a concert!

Clean

Room was nice, comfortable. There was no complimentary breakfast.

Staff was very pleasant and helpful

Nice clean room. Breakfast is not continental, just coffee, yogurt, and pastry. Airport shuttle fast and convenient. Friendly helpful staff.

Love this motel

Facilities nice, staff service very poor and also the breakfast was poor too, just black coffee, bagels and Juice, shuttle to airport by free.

AC didn’t work.The room was Hot or too cold.Old and dusty.Things just painted over to look descent.Bathtub was dirty,old scratched or broken room tables or decor. Huge gap under room door.Made me feel unsafe at night as anyone can just slip something under or try to open room door.