Extended Stay America Suites Los Angeles LAX El Segundo

From staff to room , all bad experiences. I beg people not to take this hotel. $163 per room is not worthed. I will not pay $50 for this room. No shampoo or conditioner provided just a small handsoap. It took one hour to find our reservation at 11pm. This hotel should not be in business.

Bad

Good

Exceptional

We stayed here one night in between flights. It’s rundown and crummy but we just needed a place to sleep. No breakfast options.

Nothing Everything

We were unable to use the kitchen stuff unless you pay another deposit which I never got my deposit back yet

I like this hotel,more comfortable then others same

Overall, the experience wasn't bad until the housekeeping cart that was left unsecured by hotel staff rolled off of the sidewalk and directly hit my vehicle that was parked in the parking stall for hotel guests. This occurred while I was sitting in my vehicle at the time. This occurred 2 days ago and hotel staff and management were informed in realtime with photos and hotel maintenance staff as a witness to what occurred, however they have not followed up with me to provide any solution or remedy to the situation.

Not place for cleanliness. Bath room is broken, service takes lot of time to come and fix it. Overall not a good experience.

The staff that was at the front desk after 11:00 pm was unhelpful. There was a van without a parking pass nor ticket playing laúd music until 2:00 am and the front desk said it was my problem for me to call the police that she was the front desk person not security!!!!!

It was nice Nothing

The staff. The surprising up charges for parking and upon request for shampoo, house cleaning and other add ons is ridiculous. Smoke detector began chirping at 9PM and we had to take it down and remove the batteries so we could sleep.

The staff. The surprising up charges for parking and upon request for shampoo, house cleaning and other add ons is ridiculous. Smoke detector began chirping at 9PM and we had to take it down and remove the batteries so we could sleep.

It was nice Nothing

Nothing Dirty, unclean, room stink, bathroom dirty ,

Dirty, unclean, room stink, bathroom dirty ,

Property was clean, rooms were clean, staff friendly.

The staff is pleasant and helpful

Above and beyond expectations

Was placed in a smoking room that was non smoking and left 2 nights into a 5 night stay. While they moved us from one room to another the following room was almost as bad.

Exceptional

It was just ok

Old property and room smelled funny

The parking is okay. There are not enough spaces. The staff is friendly. They try to get you what you need. I really like this hotel. I just wish there were more housekeeping options.

Not sure why they charge for parking. Everywhere else parking is covered

The staff were so amazing so helpful and so wonderful the whole time that I stayed there 10 out of 10 service

Very good

I never checked in and was charged

What kind of hotel doesn't provide keys? "Our key maker doesn't work", clerk was kind enough to let us in but no key was ever provided.

Passable

bring your own shampoo!

Bad

The place is DISCUSTING! A staff member said people have lived there from the pandemic! Smells like weed, sketchy, run down. WORST EXTENDED STAY IVE EVER SEEN! STAY FAR FAR AWAY!!

No deposit

Parking is great, but there are no kitchen tools available. Staff said a big group destroyed their supply.

Nice place, good location , food nearby , beach nearby , quiet facility. Great staff!

Everyone was good. Next to a Ralphs grocery store and Starbucks that opens at 4a

Very good

Very clean and near the airport

Terrible smell, vapor emitting throughout the whole area. Not a pleasant experience at all

Horrible! The location is good. The only thing positive I have to say. Would not recommend

Great place Awesome Staff

Exceptional

Everything great, specially the staff. We had a couple of issues but they solved immediately. We will comeback! Easy parking, 5 minutes from LAX.

There are a few areas that could use improvement. Having basic cleaning tools like a broom or mop available in the room would be helpful for short-term guests, especially for small messes. The bathroom showed some wear, with a slightly rusted bathtub and some cracking on the walls, and the kitchen cabinets also appeared a bit damaged—these areas could benefit from updates. It would also be great if the hotel offered access to streaming services or smart TVs, as the cable options were fairly limited for winding down at night. Overall, despite these minor issues, I would consider staying here again.

I never checked in and was charged

Nothing Everything they have fleas

Nothing Everything they have fleas

The location Old furniture, old dirty microwave/fridge and bugs in the room.

The location Old furniture, old dirty microwave/fridge and bugs in the room.

Great for a quick stay.

AC was great, but there was a bed, and people yelling and screaming throughout the night. The floor was not properly cleaned, and the fridge hardly kept things cold.

Convenient location near airport

Convenient location near airport

Filthy!! Terrible smell!! Not as advertised!! Avoid!!!

Clean, safe, easy to park, walking distance to a lot of places, slight breakfast available. TV and WiFi worked great, kitchenette was useful, instructions for anything else was provided in the room on a print out. Have to pay for parking. Stopper for tub didn’t work.

Clean, safe, easy to park, walking distance to a lot of places, slight breakfast available. TV and WiFi worked great, kitchenette was useful, instructions for anything else was provided in the room on a print out. Have to pay for parking. Stopper for tub didn’t work.

Exceptional

Exceptional

No Rate,size decor etc.

No Rate,size decor etc.

Room was clean and shower provided plenty hot water. Room was nicely decorated as well. Paying for outdoor parking was not great. Cannot comment on the grab bag breakfast since we left before it was available.

Great place to stay next to the airport got some food places close by friendly staff nice shopping

The room was clean and nice and the bed was comfortable. The staff was friendly and it was easy to get around from that area to different stores and places on the freeway.

It was comfortable.

2.其中一間客房有異味，欲更換、櫃檯恢復已客滿，不可更換。 3.設備有點舊、早餐很簡便，兩間房間393美元，性價比低。

Room was nice good area

Had broken TV- charged me forcefully for parking. Very bad experience

Room was clean but the double beds were smaller than imagined. They looked full size and not queen.

Would not stay here again. Needed a room for 1 night and the room was disgusting. Dried urine on the toilet seat. Just an overall older room with a stale smell.

We love it it’s our home away from home

Room was an embarrassing disappointment. Old kitchen with rust, stains. Both the bathroom sink and tub did not have stoppers. The floor was so dirty I had to wash it. Lots of brown dirt on my wash towel from washing the floor. Bedding was terrible. Bed was smaller than what I was expecting. The rate I was supposed to pay was not what I paid. I was charged an extra $60 per night than what I was quoted. Too many issues with room to mention. The staff was very nice, but that’s the only positive thing I can say

Non-smoking room but smelled like cigarettes. Friendly staff but doesn’t take tap payment like most hotels.

room was fine but but having to pay for parking when i was staying there is stupid

The room smell

Staff was friendly, room was clean and the bed extremely comfortable. The advertised breakfast was a little UNDER whelming

I was visiting a family member and it was convenient for us. Plus Stay America was accommodating to our little dog. Also it was convenient to have Ralph's easily accessible. I think the pet fees were higher than they should be but I understand that not all pets are the same. I feel that the fee for our dog, (which is 11lbs and a good traveler that is respectful to property, people, and other pets.) was high in relation to our fee for the room. This however is not a deal breaker to future stays.

Rooms are clean, the staff at the front desk is so nice and accommodating. I have never had a bad experience here. Literally step outside your room and are in a really nice Ralph's. Shopping Plaza across the street has everything including an In&Out!

My friend got the room for me and weren't not friend's anymore because the room was dirry And my MAJOR COMPLAINT WAS THE TVs blue screen i even asked a few other people who had rooms there including 1 of the maid and all said the same about the tvs having a blue haze

Nothing supplied to use the kitchen Hot water faucet didn’t work right in tub overall condition of room and hotel site was terrible

Close to my job Ms Kay has a very bad attitude

The staff The room towels were super thin.

Nice, friendly staff!

It’s old in unkept

Sierra is also a standout employee—dynamic, friendly, and attentive to every detail. Her positive attitude and proactive service made a lasting impression. Ms. K is absolutely amazing—her warmth, efficiency, and personalized care set the bar high. It’s rare to encounter such a committed team that truly cares about their guests. However, I regret to express my dissatisfaction with my experience at Extended Stay America due to Assistant General Manager Jessica. Her demeanor was unprofessional and dismissive, which I found disrespectful. Her personality is dry and unfriendly actions, falling short of guest service standards. She would benefit from guest relation training to improve her interpersonal skills and create a welcoming environment. Thank you, Luz, Sierra, and Ms. K, for making my stay memorable. You all embody the best of what Extended Stay America has to offer!

Little options for breakfast.

My sheets were dirty floor was not vacuum table was dirty Nothing was clean and neighbors was so noisey

Nervous and did not sleep due to other customers fighting See above

What’s nice and quiet

Not good. Check in took 20mins. Audit was going on was the excuse. Lobby stunk of weed. Room stunk of cigarettes and weed. Room numbering makes no sense. No map in lobby. Room had no shampoo or conditioner. Soap only. AC was a loud window unit. It was nice to have Ralph’s and fast good nearby.

The shower was terrible. Just like an open floor area to wash, didn't matter that the curtain was there, it didn't prevent the water from going everywhere in the bathroom, hence making it dirty from walking on the floor with slippers, etc. The bed was REALLY uncomfortable. You have to pay for parking now which is ridiculous because they are totally lacking in their breakfast offerings anyway. The TV was very old and didn't display anything clearly. So more money for less services and amenities. Won't stay there again. The only thing that is good is the location.

My stays are always wonderful

My experience at this Hotel was Terrible. The room was dirty and smelly The Worst Hotel Ever

the was very clean and the staff was great

The receptionists are always busy somewhere else, but there’s a phone outside that you can call them.

Close to the job site location. The room was next to the office. Employees were very nice and professional. The room was nice and peaceful. The parking is a separate fee each day. Which is so wrong a guest should not have to pay additional fees each day to park on the property grounds. The floor in my room was somewhat unclean.

Check in with staff was fantastic however the room was very dirty and beddding had blood and urine all over. Absolutely disgusting!!!

There was no breakfast, and they didn't even have coffee. The service was terrible, and the people around were very strange.

Room was clean and front desk staff was very courteous

Bed was uncomfortable, was basically a fold out bed. Room was located toward the back with strangers walking around, so was sketchy to leave room at night. Also, marijuana smell was everywhere.

No shampoo in the room. A broken fridge that makes noise. No courtesy from the front desk staff

Long waiting time during check in due to some software “Audit” . No option to cancel the reservation from expedia app or at the hotel . We were waiting to get a room for an hour and the room has a strong cigarette smell and washrooms were not properly cleaned. I would not receive this place to anyone . Only reason to book it was that it’s near LAX airport.

very limited menu, Grab and go and that too was not enough, kitchen stove smelled

Yes

I just hate it when people won’t own their mistake. I couldn’t figure how the shower worked during my entire stay and as far as I’m concerned, I didn’t have hot water. The front desk never informed me on their unique way to have hot water running in the shower and the manager’s response was: You always had hot water…only that I didn’t know that! She took off 20% off the bill for the first 2 nights, however, last night for the 3rd time, there wasn't hot water either. I guess it’s the guest’s fault to be ignorant. I normally stay at hotels where things are straightforward! I will NOT be back at this motel.

I just love this property they always exceed my expectations

Feel like home very comfortable

As usual everything at this property is Too Tier and i will be coming back everytime

I had gotten a room for some days and decided I wanted to make in room food using the kitchen , when I started to cook I noticed that the burner didn’t work , I called the front desk and the manager immediately changed my room out with another one and personally came and gave me my keys, these people here always go above and beyond and I will always come here me and my kids

Staff was very helpful welcoming and friendly N/A

it had a cozy vibe and they had friendly staff. the floor was pretty dusty and dirty. there was also a weird smell when i came in but it eventually faded away after a couple hours. in the middle of the night i noticed i had gotten bug bites on my ankles. i couldn’t find any bugs but i did dust of the sheets as best as i could. there was a towel full of short thick hairs.

Exelient

Good

The room was spotless, great service

Room was not clean. Asked for a different room and nothing available. No choice but to go somewhere else.

There was mold in the trash can, the trash cans were full when I first got the room. The room smelled that cigarettes & animal waste. I have a daughter & it just didn’t feel healthy breathing all that in. There was also mold on the side of the fridge. Truly just a nasty stay & I have pictures as well

The cost

The attendant was efficient. The microwave did not work. The coffee maker did not work. The "breakfast" was coffee and packaged muffin--extremely lame. I booked because the listing said "airport shuttle. " There was no airport shuttle.

Front desk was helpful with communicating during my stay

STaff was nice but the room was gross.

Room very neglected, spider webs in bathroom, electrical outlet missing protective cover, and either the A/C or room smelt like dog piss...not to mention my double beds that i reserved were not available!

Breakfast was very poor and only two items muffin and blueberry bar. In addition oat ant hot water. They shouldn’t say free breakfast. They are charging $17 plus tax for parking. Not disclosed on Expedia website.

Location The fact that there was a missing bulb, when I plugged in two things it tripped the breaker switch (thank goodness I saw the breaker box in the room with the door open), the tub and bathroom sink had either no stopper or one you had to put in yourself, cabinet doors and microwave had chips and look like the originals of when the motel was first built and the hardest, most uncomfortable bed ever!

It’s too old low water pressure in shower rooms had unpleasant smell

Not the greatest, but this was a no perks stay.

Yes

Terrible

Very good hotel

Close to my family house

Very nice staff, kitchenette in the room, and claen facility. Need it for 2 nights to fumigate our house. Close proximity to many food places, and obviously LAX

Las habitaciones estan limpias, pero el edificio no.

The amenities are ok . needs more work on cleanliness.

Great place

Quiet and safe for cars.

If you want to get a good night's rest before hopping on a plane, DON'T STAY HERE! Very sketchy, people are living here & place is beat up. Our neighbors must have been on drugs, they were up All Night! They finally stopped at 6am right when I had to get up. Place looks a lot better in the photos.

Very diety

.

Our room had an overpowering smell of animal urine. It was the most disgusting hotel room I'd ever stayed in. We advised the front desk and all they said was they'd make a note of it. There was a pill underneath the bed, along with hair and little bits of trash on the floor, an old poster behind the dresser, sticky goop on the carpet, melted soap still in the shower holder, and the leather recliner was also sticky. I've been to other Extended Stay America locations and have never had such a terrible experience. Not one dish or utensil in the room, the sign says call the desk for them to be delivered, but they make you go to the front to get them yourself (and it was raining). We stayed one night and were supposed to come back in December for a week, but this location is absolutely off the list.

They use misleading advertising, as Expedia says breakfast and parking are included, but when you arrive they charge you for parking per night, and breakfast turns out to be just coffee. The beds are narrow, and the microwave was rusty inside. The staff was unfriendly. I didn't like it at all because for that price I would have booked a different hotel with better conditions.

The room smells so bad and nasty breakfast

Nice area room just need a upgrade

Overall, if you’re looking for a value hotel, this will meet your needs. Although it is a long stay hotel, there are no supplies - plates, glasses, cups, etc. Nothing. Moreover, the room was not well maintained by the cleaning staff. The location is central- close to the beaches and the sports complexes so that was a plus.

The front staff was perfect and helped me to fix the issues The hotel is located close to shopping and food Once again. The staff was a 10/10

Charges for parking

Breakfast was just coffee. One person was there doing everything. Air-conditioning was ok. Parking is 17 dollars a day

Room super clean, good staff exelent facilities

The best part of this hotel stay was Martha, the cheap parking fee and all the walkable quick eateries near by.

Really run down and seemed drug dealers working in the parking lot.

Rooms are horrible for the price. I will never book again. Wish i could get a refund. I sren drug user's on the premises

I didn't like the idea of having to request for kitchen supplies which used to be standard with Extended Stay Hotels Air cutting off by themostat setting made sleeping uncomfortable

Thanks

Wonderful.

Good for the price

Didn’t let me check in and never received a refund

Could

It’s in a great location !

Yes

Would never stay the there again

Area was great for groceries and food options

Kudos to Ms. K. We checked in around 1 am and she was very helpful. 😊

Place was disgusting and reeked of smoke

Paying for parking sucked.

Mold in toilet rims and it smelled like smoke and also bath towels way to much chlorine..

Very nice place , very nice staff. I stay here often. You should too.

I wanted a full refund! The room was terrible spider webs, dirty sheets and nasty! Slept in my clothes on top of the covers!

Everything good, loved it

Was a clean place to to spend the night until 3am in the morning when the people staying next door child started crying and screaming over all a bad place was very close to where I was working for the weekend! There a in n out across the street

Scary area, room numbers are hard to see, key didn’t work and employee was hard to find, I ended up outside alone at night. Parking was limited, I had to walk around the buildings by myself. I will never stay there again. Employees were nice and did their best with what they had

The heating system is reliable.

Check in was super quick. Great staff. Breakfast was lack luster. Carpet did have a cat pee smell.

I booked two double beds and they gave me. Queen. Since they were sold out they only discounted parking and didn’t do much else. They were nice and helpful but it was disappointing and it smelled.

Manager was insulting and nonschalant. Hope you find a bettwr venue. For $60 more we got a Hyatt suite. Damn a much better experience for so little more.

Place looked rundown nothing like the pictures online.

The Receptionist was very friendly and provided great service. The room however was awful. The room smelled of old leather and fish and was muggy. The refrigerator was broken. Room temperature at best. And the freezer was barely refrigerator temperature. The bad frame must've been broken because the bed rocked back and forth. The toilet had ised toilet paper in it when we arrived. There was also a large number of drain flies in the room. The AC pumped out cold air but the air was wet. I left my suitcase open mext to the AC overnight and all my clothes were damp.

Nasty, not clean. Sketchy surroundings

Really need to be updated , steins on the countertops , and the plug by the stove didn’t work

Smelled like cigarrets in the room, had to switch us. Bathtub was dirty

Nice unit. Friendly staff.

Hi, I had to change rooms bc the first room smelled really bad like someone had just smoked pot. The key in the next room I was given, didn't work and I was going back and forth between the office to reprogram the key. After the third attempt, I finally got a more comfortable room unfortunately the TV didn't work, and the shower didn't work very well. I have stayed at this hotel for years. but this time I was so disappointed that I don't feel like staying at the Extended Stay Hotel any more.

The floors were filthy, blankets and sheets were dirty, there was hair in the shower tub. The front desk staff was unfriendly. I will never stay at the hotel again

Kitchen and bathroom sink slow drainage. By the end of stay they were both clogged.

This property was the worst never ever stay here

The room wasn’t clean and had red spot on the sheets and you could see the stains. Some of the electrical outlets also did not work. The staff was very nice though.

The hotel was clean & rooms were convenient with kitchenette & table area. Close to Dockweiler beach, where our family was camping. Restaurants & shops close by also. Would stay again! 😁

Staff was helpful and friendly. A few food spots around the area made it a nice stay. Could use some renovating and the room smelled like old cigarettes but it was perfect for a layover.

It was nice property. I will visit this hotel again soon.

The hotel was ok for one night l. Staff was nice when we checked in. The rooms were a little outdated. There was no hair dryer but there was a fridge and an iron. The beds were comfortable.

Customer service is great. Cleanliness is seriously lacking. Plan on having dirty feet the whole time, or ruining multiple pair of socks. Floors in rooms are rarely cleaned. Expect bugs everywhere.

They charge for parking now. This Extended stay America is a super budget, no frills, airport hotel. You stay at a place like this to reduce cost…..not pay for extras like outdoor parking with no security. Might as well just pay the extra money to stay at a nicer hotel, closer to the airport.

Great location for our trip to LA and close to the stadium for the football game. Our late check in was no problem and the room is comfortable and clean.

This hotel is absolutely disgusting. The rooms were dirty, the bathrooms had mold and a terrible smell, and the the kitchen, night stand did not look clean at all. The microwave OMG is completely old and dirty. The hallways and common areas were just as filthy, making the entire place feel unsafe and unsanitary. For the price they charge, it’s shocking to see such poor conditions. I would never recommend this hotel to anyone. I don't understand why the city allows them to continue working for the public.

I never received my refund for this room extended stay was not clean there was a roach in the room the service was great at the front desk but I was not happy with the room and the cleanliness of it could you please make for sure that I received my refund for this room because I've looked in my account and I have not yet to see it and it has been well past days and that was about $140

There was a pipping issue while I was there and the water was turned off.

This place is filthy and outdated there was a roach in my room and the toilet didn’t work I had to move rooms twice. The only reason I stayed is because of the time I checked in. I will never stay at Extended Stay America again

Won’t do this again. Luckily is was only one night!!

Easy access

Horrible experience I was kicked off the property due to a misunderstanding with the parking situation Miss Kay was very rude so was the manager. Luz Pearalta

Staff is amazing and my lids love the pool and breakfast

A/C emitting dirty moldy air. Seems to be temporary housing with questionable guests.

The place is very convenient to the the LAX airport.

Front desk staff was amazing! Especially Cierra. She has such great awareness.

Staff is am3

The property was decent.

moldy room visible water on floor. moved to another room only slightly better.

Roaches

Unfortunately, I had a meeting so I didn’t stay to further discuss and so I paid the whole of the charge.

Not a great experience

NEVER AGAIN

Cierra was absolutely amazing! Her customer service and ability to handle many tasks at once is unparalleled!!

Understaffed

This was better than expected. Clean room. Quiet neighbors. With an improved breakfast, I would recommend this to anyone.

I request a king size bed gave me 2 full size kitchen utensils incomplete just totally unhappy and to top it off had a freak accident from the room flooded with water at the entrance sprain ankle and on crutches and a boot on my foot

Great stay just music being played all night kept me up.

No room available i arrived on time but they don't have what I reserve

Not worth a comment

Location , easty to drive to LAX

Feels skid row adjacent

Dirty rooms

I like everything about this place

Reserved a double queen. They called later to tell us they actually did not have a double queen available but could do a king with pull out sofa so we agreed. The room stunk and the pull out sofa was tiny…only big enough for one person. It was ripped up and blood stained. Absolutely disgusting!! I will say that the staff was very friendly though.

Breakfast hardly any choices available. Key cards didn't work reliably. Having to go back to the office after checking in, to ask for shampoo, soap, cutlery, plates, cups, etc and to request by each item. Had to go back again for hair dryer and a blanket!

By far the worst hotel I have stayed at in 20 years. Dirty, poorly maintained, scratchy sheets, paltry, useless towels. There was a giant disgusting hairball sitting visibly in the drain preventing the tub from draining. Staff was barely engaged in the job but then I don’t blame them. So bad I forfeited the remaining two nights in order to stay somewhere decent.

The property overbooked and did not have a room for us when we arrived.

The professionalism of the staff

Nice clean quiet

Staff

Terrific location and dedicated staff

Love the property

Wonderful and restful

Room could be updated it was mole around sink areas n bathtub

The hotel and staff were very helpful and accommodating. It was a little noisy due to being located near the airport, however, that works perfect for those flying. There were food options nearby.

Great location and excellent staff. They go above and beyond. Highly recommend

incredible

This trip was supposed to be our anniversary stay here and it was close to the Santa Monica Pier. On the site the cost was cheaper, so we went with it. Then 15 bucks for the parking space. Which is a first for us. The room was dirty and the trash was still in the can in our room. Noisy neighbors that we called in and still had loud music all night. Homeless and people yelling around the parking lots. This will be the last we use Extended Stay properties.

Good price

While the studios offer a kitchen, there are no utensils in the kitchen. No pots, pans, cutlery, crockery - nothing. They also do not provide dish washing liquid.. we had to purchase all the above. We chose a studio king, the bed itself was comfortable, I have absolutely zero complaints there! It made hubs and I question why we don’t upgrade our own bed to a King, BUT and it’s only a small but … but still a BUT they only provide 3 x standard size pillows - so someone is going to miss out - that said they are fluffy and comfortable but a fourth would be ideal. I work in HVAC and can confirm all the rooms ventilation is connected - not unusual but be warned that if other guests are smoking in their rooms / it’s coming into yours! Our room constantly smelled if pot despite being “non smoking” The other guests are certainly characters, many people from all walks of life, we were in the furthest corner away from reception and there was activity outside the whole time. But everyone keeps to themselves and we didn’t feel unsafe. Ralph’s next door, airport within a stones throw, gym, In & Out burger & ihop in arms reach still make this a Trump card. Would I stay here again? It’s unlikely, but that is really ONLY because of the lack of cooking utensils

I like the kitchen and the lady at the front was so no nice

Above average

Property was okay - but no amenities and parking was too expensive. But otherwise a good stay for travelers...

The property itself was very clean. manager was very accommodating

There was a plug in air freshener in room and the smell kept us awake. We didn’t know where the smell came from and searched the room to find a plug in diffuser. We are very sensitive to neurotoxins such as Glade and Febreeze. We had to leave the door open to get rid of the odor in the middle of night. The breakfast was sub par but there were many eateries around the hotel.

The bathroom floor was clearly not cleaned, and there was someone next store who was outside of their room talking to themselves.

Denied my service animal. Area was noisy and unsafe to walk around, especially at night.

Room was up to date but there wa woman hair all on the showe floor and on the certain make it feel nasty

The area around it was noisy and not safe to go walking at night. Staff denied my service animal.

So check in was great. Young lady with the raspy voice was just ever so pleasant. I had issues with my room not having ac working. Martha switched rooms and loan me a pan and spatula. I did see two roaches in the kitchen. I mean it was an okay stay. Maybe staying there again I would reconsider depending on the roaches. Very quiet.

Very nice will continue to stay at this location

You need to ask for clean linen, no one cleans the rooms daily unless you ask I guess. There were flies in the room and no idea where they came from. There was mold on the outside of the fridge. There was also a prominent “smell”. I would definitely not recommend. The only good thing was the staff

Great place to stay. Close to airport, grocery store, and restaurants. Cheap parking.

The front desk Martha Was extremely and beyond five start service. I got in to the room and turn the tv on, the surprise was the TV screen was all blue, called to front desk and asked about the tv floor room was fealty and dirty my feets were black like if I was walking on ashes. Poor shower supplies. Unexpected changing fees.

Great place. Great people . Great price!

close to the airport.

Clean and economical. Conveniently located walking, or, crawling distance from a Ralph's grocery store which is open past midnight. Also several eateries and a gym across the street.

The room reaked of cigarettes and it was non smoking. It was awful

Great place! Great people! Great price!

It looks kinda dirty

Has everything you need. Only issue I had was that the bathtub had stains.

Would not suggest again

I should have told the front desk but did not because we were scared that those people would get upset with us.

One of the best experiences that me and my girlfriend have had wonderful customer service room clean room service good everybody's helpful can't wait to stay again

The service was amazing can't complain friendly helpful knowledgeable and amazing wonderful stay

Convenient location. Staff member Ciara was very professional and provided A+ customer service.

I enjoy my stay at this property.

Office staff super friendly

No cups in room.

Immediately upon entering the room, I saw what appeared to be a bug near the bed. Looking closer it was a bed bug. There was also one under the chair near the kitchen. My boyfriend and I immediately left the room and went to the front desk. Because we had an event to go to within the hour they gave us another room. We left most of our stuff in car and rest in the tub

The room was absolutely horrendous. We had booked a two double bed room and was given a 1 king room. I called the front desk and they let me know people chose to extend their stay in their rooms so I wouldn’t have two double beds and I needed to let the hotel know ASAP if I was going to choose to stay somewhere else so they can use my room for others and also not to touch anything in the room if I wasn’t pleased with it. Horrible customer service all around. The air vents were filthy as can possibly be, it was quite concerning. The conditions of this room along with the customer service provided by the staff are both the worst you will probably ever experience. I highly suggest staying somewhere that appreciates their customers and also general cleanliness.

The bed was super firm, and the pillows left much to desire. This extended stay was ok for the 4 nights I needed it.

My room didn’t have a microwave but I was refunded parking due to that. The refrigerator still had food inside from the previous guest and the heat didn’t work good the room was still cold parking is high 16 per car not to have elevators as well

The hotel is close to the airport, a bonus. The young woman at the desk was pleasant. Our first room REEKED OF SMOKING. no-one could have cleaned it and not noticed. We asked for a second room which smelled weird but not smoky. There was not even a glass in the room, nor a coffee pot - a sign said that residents had to request anything for the kitchen. Under the kitchen counter was an OVERFLOWING trash bin. Fortunately we were leaving early, since a sign on the door stated that all rooms had to be accessible for fire safety inspection at 8am! The "grab and go" breakfast consisted of small plastic wrapped muffins and bars. The lady at the desk in the morning did seem concerned about the problems. With no airport shuttle and the issues above this place is not a bargain.

the receptionist, i believe her name was Martha... very professional and nice. Thank you

Within food

A grocery store next door is very convenient I asked to stay half hour after checkout time and staff agreed.

Staff pleasant and helpful. Room smelled horribly of smoke - transferred to another room - toilet did not flush - TV did not work - so - back to smoky room. Smell so bad that all items in my suitcase smelled like smoke after the stay. We had contracted with the property to leave our car for a fee during a 10 trip. We were notified that the car would have to be moved for 2 days during our absence due to parking lot re-surfacing or it would be towed. Obviously, this was impossible for us so we had to make other arrangements at the last minute. No advance notification of this situation was given. I will NEVER stay in this hotel again.

Need improvement on customer service. Rude and unfriendly staff.