DoubleTree by Hilton LAX - El Segundo

They should have been up front about their pickup policy, not lied to us three times and then send an unidentified vehicle without contacting us. WOULD NOT RECOMMEND!

Everything was Great, the heated pool was amazing

So friebdly, so clean, so espacious! Will return for sure!

The staff were great. I had an issue with checking in. Also my fire alarm was going off when I showered. No real issues. Great location. I think just being from LA and knowing there are other hotels in the area on the same level for less money is what’s getting to me. My opinion is that this hotel is overpriced. I’ll come back if I had to.

Needless to say we showered with shoes on and will not be back Staff was not welcoming or helpful. We felt like an inconvenience to them vs. Guests Very disappointed as a former GM of a Hilton Property I was amazed at the way this property is being run and managed

The room was well maintained over our 3 night trip. Parking was good, and even when we came late and there were no more spots, the staff was helpful to find us a spot to park in. Everything was clean around the property, good location as well. One thing I really appreciated is how communicative the staff was. Very happy - will return to this location.

The property has a strong odor; it needs a thorough cleaning, and automatic air fresheners need to be installed throughout.

Very well managed property

Great place to stay. Great staff etc

Pleasant

I had an amazing experinece and all hotel staff were so kind!!!

Great location near LAX

Great amazing people at the front desk.

The staff was nice. The gym was great. The breakfast was good and hit the spot each morning. I even had turkey sausage the last day. They put cheese in the eggs one day and that wasn’t good (I don’t eat dairy). The upkeep of the grounds is lacking and it’s an old property. The elevator was out of service for two days. The cookies are addictive. Overall the stay was average. The staff quickly remedied my issue with the loud graduating neighbors. For the price I’d stay there again with a lower expectation for a Hilton property. Good location overall.

We were safe and comfortable. Close to the airport with a great shuttle.

Good

Need to do maintenance on my room broke A/C only one elevator was operable

Great room, Great staff. Super clean! The bar was hopping for the NBA Finals. Easy parking.

It is okay for the stay

I enjoyed my stay and everything was good during my stay. I would say the only inconvenience was the 2 of the 3 elevators were not working almost the entirety of my stay but luckily it didn’t end up impacting me. They did fix it on my last day!

Nice outdoor pool and outdoor area rooms are clean. Staff are friendly and the warm warm cookies on arrival were great touch!

Exceptional

There was feces on the toilet when we first arrived, so they moved us to a new room. The second room was not as nice as the first, but overall we were very pleased with our stay

I was assisted by Samantha at the front desk, she was very kind and helpful. The two bartenders that served me were also great people and had great service. I will definitely be coming back.

2 of 3 elevators broken and large occupancy made going to my room on floor 6 a ridiculous thing. Also- never been to a Hilton property that charges for a cup of coffee!!

Overall a very present experience

Love staying at this hotel. Staff is great!

Construction with elevator during a time where they booked 2 large parties who came in by tour bus. Highly inconvenient,

Room was dirty and I think that has a lot to do with the age of the hotel. Elevators were broken down the whole weekend but luckily I was on the third floor. Only thing good about this place was the staff. They were friendly but this hotel is dirty and old and needs a remodel immediately. My hotel bathroom was dirty and the mattress was sinking on one side.

Horrible hotel. The bathroom exhaust doesn't work and the whole room becomes moist and nasty. Pillows and bed are damp and carpet is gross. Elevators don't work either

good service the jacuzzi was not working

Staff were great, property could use an upgrade for the cost.

The room was extremely dirty and smelled. The bathrooms had crust all over. The best and only thing we liked was the neighborhood it was at as well as the breakfast.

Exceptional

Great!

Everything was fine and the bed was comfortable.

Some areas of carpeting should be updated or changed appeared worn.

The first room I was given was dirty. You could clearly see big yellow stains on the sheets as if they hadn’t been changed. I let front desk know and they changed my room. The next room I was given was dirty as well. Both the sheets and pillow cases looked like they hadn’t been cleaned properly and both the sink and shower flooded as soon as the water was turned on. The rooms also smelled dirty, like urine. I wouldn’t recommend anyone staying here.

Close to the airport. Good for an overnight stay

The staff was very friendly and helpful. Very professional but made us feel at home. Will definitely stay there again. I think the buffet breakfast should be included with the hotel stay. Really not worth $25 per person for what I saw.

The only complaint was it took a couple requests to put more shampoo in the shower.

Very good

Relatively close to LAX with a good shuttle The bed is too soft and had no hot water! Upon checkout, suggested that they comp the coffee and bagel I had for breakfast (about $10!). The answer was no. I travel extensively and this is by far the worst reaction I ever got at a hospitality facility. A really uncaring staff and totally non responsive management

Good price for being close to LAX.

Good location for airport. Nice rooms. Only issue is that the free airport shuttle needs to be phoned in advance otherwise you wait 1 hour.

Great and comfy stay

Exceptional

Ok ok

Airport shuttle on website is false. You need to inform everyone that your shuttle service is limited to certain times. If I knew ahead of time that I would have to pay for a secondary shuttle for early morning I would have just paid more for a hotel closer to the airport that had shuttle services around the clock.

Picked this hotel because it said it had a hot tub, but it appeared to never been used and was covered by a piece of cardboard. Likely didn’t have water in it. Super disappointed because I wanted to use the hot tub.

Staff was nice. The room was dirty bed sheets had stains on them as well as the pillow covers,

Rooms were clean and comfortable. The staff was friendly and helped set up our airport shuttle.

Excellent friendly staff clean rooms prompt service

Our sink was stopped up and we couldn’t use it at all. We ask to change rooms and was denied. Our sink was stopped up and we couldn’t use it at all. We ask to change rooms and was denied. We were only comp the parking cost and could not get a refund or discount.

Superb

Room TVs need updating. Pleasant stay.

The hot water was not working in my room on the second floor. This same thing happened to me the year previous when staying here. They moved me to the 5th floor and the water was working there. Overall the hotel is tired and outdated

The hotel is great . And the staff is friendly .

It was very re

2nd time we stayed there. Very nice.

.

Had a great stay. Renee in the bar/ restaurant area was fantastic as well as the gentleman that handles the breakfast in the mornings.

It was clean and loved that they shuttled us to the airport for free

Reliable and decent hotel in the area.

Convenient location

No hot water out of sink tap, found someone’s hair in clean folded towel, the refrigerator had a teeny tiny freezer which I needed for my ice glove and ice packs

Closer to Airport. Friendly employees

Clean, safe location. Parking is $35, which is unfortunate considering not another option where to park. Many hotels do it, but 5 stars to those who meet the amenities and don't charge for parking.

Clean room and extremely close to LAX and free shuttle to airport is a plus will definitely stay here again

Great location, and the employees were super helpful and nice. The restaurant wasn't impressive, so we ate somewhere else.

Would stay again

Staff

Sliding door in bathroom got stuck, lucky I had my phone with me.. Maintenance was there within 5 minutes..great quick solution.. Walking distance to food and bus stops.

Just ok

Everything was good!

Can I just say..."The friendliest staff I have ever encountered" Genuinely kind and generous with the assistance with any small thing you needed.

At least provide free coffee

Very good

Passable

Not applicable At least provide free coffee

Solid choice by lax

The staff was polite, and I still generally like the hotel/location, but this particular stay did not meet the standard I’m used to here. Hoping management can improve this place and be better for future stays

Nice property

I paid for early check in and they didn't check me in until an hour before check in time. Then when we went to the room the maid was still cleaning, I was supposed to get the high floor and ended up settling for the 6th floor. The breakfast as entirely way too much, when you can get it somewhere else for way cheaper. Coffee was NOT free, you had to pay if you wanted a cup. The bathroom floor was not clean and there was a ring around the tub. Only 2 of the staff were helpful and apologetic. Never stay there again. The shuttle was 15.00 per person to the airport when you can order a Lyft for 16.00. Too pricey for what you get.

The front desk was extremely helpful.

Property located close to LAX. Stayed here one night on our way out to Japan and one night on our way back from Japan. Beds were comfortable. Bathroom was clean as well as the rooms.

Enjoyed our stay. The pool could have been a little cleaner

They gave us a room for disabled guests that we did not need but there was no hot water, no hair dyer.

Only negative was that slow elevator.

receptionist didnt advised it was paid parking but just handed us a ticket not a big deal but would have been helpful to know its paid parking and it was coming from the deposit. other than that great place

Staff was pleasant and friendly

Good

The room had black hairs all over the bed, the garbage was not empty and the room smelled so horrible I couldn’t sit to get it out of there…. I figured it wouldn’t be the best, but just needed a quick stay before flying out, but eeesh it was really really dumpy for a double tree. Also unfinished projects throughout the halls. The staff was really lovely, but the room cleaniness was disturbing.

Close to Los Angeles airport. Uncomfortable pillows. Very flat pillows.

Uncomfortable pillows. Very flat pillows.

The day we arrived the first thing I did not not like you charging are holding 100 per day for incidents that is something it was unacceptable. I could understand 100 dollars for the stay not 500 hundred dollars. Then once I went into my room there was hair on one of the pillows, hair in the bathroom floor and bath tub, that same day I show the pictures to a front desk personnel, There was writing on the furniture I show that to the front desk personnel just to make sure you do not charge me that for incidents. I was not very happy it most likely it would be the last time I stay there

I went downstairs to report the issue, and thankfully they were able to switch us to another room. My family and I had to move everything late at night, and during the process I accidentally left behind my gold cross necklace. I reported it immediately and even left my phone number in case housekeeping found it, but no one ever followed up with me. There were several concerns during this stay: 1. Honesty and communication regarding lost items. 2. Cleanliness of the rooms. 3. Parking - they charge for parking, yet the parking area is a 5 minute walk from the building, which was inconvenient. Overall, I’m extremely disappointed. Had I booked somewhere else, I likely would not have lost my necklace or had to switch rooms at midnight because of poor cleanliness standards.

Everything

Close to airport and that’s it Nothings close expect the airport and I paid £25 dollars for 1 burger in the hotel’s restaurant.. rip off . The shuttle service guy was a rude and racist..

didn't use it

Check in was quick, and the receptionist was cheerful and polite. Got water and cookies to boot!

The staff are the best! They make you feel welcome as soon as you walk in.

Great staff and amenities. I loved the location and the free airport shuttle available during a wide range of hours. My only issues were the toilet and super slow water pressure and the towels were hard. I actually scraped my face drying it with the towel.

The smell was so fresh and clean. Just about all the staff all around we're so nice and friendly, especially at the front desk The elevators were very slow, and the laundry left alot to be desired

The smell was so fresh and clean. Just about all the staff all around we're so nice and friendly, especially at the front desk The elevators were very slow, and the laundry left alot to be desired

Super friendly staff and room was very clean.

Elevator was broken and the hotel was a bit run down

Needs works

This hotel is definitely not 4 stars. Location is decent but rooms, elevators, and hallways need a facelift or at minimum be fixed by quality professionals. I have stayed at plenty of DoubleTrees with no complaints but this one doesn’t live up to the standards. The room was not cleaned well, the bathroom wallpaper was peeling, the shower caulk was black, the shower floor was stained with black mark, and the whole room just felt outdated. Unfortunately we could not get a refund so we sucked it up and stayed for the one night we booked. Avoid this hotel if you are paying and expecting a four star hotel, this is definitely not it. I wish you the best if you decide to move forward with your booking as I did and hopefully it a better experience.

Clean room helpful staff good breakfast

Great value for the location

$35/night for parking is absurd!

One thing that I wished I knew before I booked is the $35 a day parking.

Nothing. I walked right in and canceled my booking. It was old and ran down should only be a 2 star hotel Everything

Clean room and good convenient location to the airport.

My experience at this hotel was extremely disappointing and honestly one of the worst customer service experiences I have ever had. It became very clear that this hotel and its staff only care about money and not about the well-being or concerns of their guests. If you ever face an emergency and need to leave the hotel early, be prepared to lose all your money. They show absolutely no compassion or understanding regardless of the situation — even if it involves a family emergency or the death of a loved one. There is no flexibility, no empathy, and no human understanding at all. The staff acts cold and robotic, as if guests are only numbers and sources of income. For a hotel associated with the Hilton brand, this level of treatment is unacceptable. Tourists should also be very careful, especially if you do not speak English fluently. Even when they have employees who speak your language, they often prefer to ignore you and claim they cannot help, which makes the experience even more frustrating and disrespectful. Overall, the hotel lacks professionalism, customer care, and basic human decency. I would never stay here again and I absolutely do NOT recommend this hotel to anyone, especially tourists visiting the area.

It was amazing will be back

There was a lady that was ignoring us at the counter for check out at like 5 in the morning. Only came out when the house keeper went it to get her

Room was fantastic. Quiet, clean, wonderful view. Will definitely be back.

M

The hotel does its job! Room was falling apart curtains broken, heating unit as well & bathroom you can tell the decay but the price is expected

In room: no shelves in bathroom. No hairdryer.

I tried called the hotel prior to our trip to arange the shuttle and I could not get in touch with the hotel. I called another Hilton line who also could not get in touch with them. When I finally arrived, I told them their phones were not working and they acted like it was no big deal. When entering the room, it smelled like mildew. There was not one outlet in the bathroom, no counter space, and the bathtub would not drain. There also was not a handle to the bathroom and it was "fixed" with rope.

Awesome

Friendly staff and clean room

We felt the hotel was over priced for what it offered

Felt it was overpriced for what we got. Bed squicked when you set on it, very uncomfortable

When showering water spills out to the floor

GREAT GREAT GREAT SERVICES, I can't express enough . What an excellent services, Staff was wonderful and beyond exceptional services, Love the stay there, thank you for the great services!!!!

Room tub was dirty, you guys have mold in you hall way smells very bad

It's a decent hotel, it served my purpose, I could have gone without the mold in the tub but other than that it was an easy stay.

Breakfast buffet was $24.99, but I did not try it out. Parking $35/night. Overall, not too bad. Housekeeping cleaned room, but left bathroom floor sticky, meaning they need to change water out for better results. Reception staff were good. Store and restaurants in walking distance if you have no car or choose not to use rideshare.

The property was in a great location. Clean room with friendly staff. I would highly recommend this hotel.

Staff was friendly and helpful. Housekeeping was pretty the every other day service. That’s much improved system over guest requesting the day before for service and not receiving it.

The hotel and staff were excellent, as one would expect at a Hilton. The only complaint is that a cup of coffee costs $5.

I booked a room here as they have a shuttle service from LAX and I have stayed here in the past. After an 11 hour flight from London I waited over an hour and 15 minutes for the shuttle and every time I called the hotel it was busy. I ended up taking a taxi at an additional £35 and when I got to the hotel, they said they were having issues with the phones. They apologised for not collecting me and when I went to take a shower, there was no hot water. Plus a few other issues

Bathroom door hardly closed. One of the towels has stains on it. Carpet has dirty stains all over.

Very quiet room, bed very comfortable, friendly & helpful staff, it was only a 1 night stay so we didn’t use the pool, gym, or restaurant, we both appreciated the great nights sleep.

Great airport hotel and location great

Nice clean place, but I booked this hotel because it says it has an airport shuttle. What they failed to add to their site, is the airport shuttle doesn’t start until 6 am, which wasn’t good for us, our flight was at 5 am.

Good stay, clean, a little outdated in respect to the overall status (old carpet, furniture need updating, old bedding, etc)

I had a great one-night stay here. The staff stood out right away—super friendly and welcoming at check-in, even offering us warm cookies, which was a nice touch. The room was clean, comfortable, and well-kept. Overall, a simple but really pleasant experience, and I’d definitely stay again.

Its nice

Spacious and clean

Had the best experience

Super clean

Stay was decent, staff is really good at getting requests done in a timely manner. Cleanliness was okay. If bringing your own vehicle, charge is $35/day.

Bed was super uncomfortable, small fridge in room didn’t work, elevators were janky. It was ok for a few nights. Water an extremely hot which as nice!

room was clean only issue was bed sheets looked like they were not replaced feom previous stay sin e found hair on pillows.

I enjoyed the room overall. $35 for parking is crazy but besides that I was near food places so walking wasn’t a hassle

The pillows were to flat. The bed was not comfortable. I booked a room with a bathtub and they gave me one with a shower. Hard to park when you have a big truck .

Staff was friendly and room was clean. We didn't use any of the other amenities. Our only comment would be that the water pressure wasn't the best but on a plus side the water was always hot which was a great thing since we always got in late and the weather was cold. Then Mattel HQ was right next door so of course we had to visit and do some shopping! Great location for everything you'd need plus free parking

Very comfortable room and breakfast was good.

Hotel bathroom was disgusting! The shower ewwwww. Like I could see actual grime in there. The property was just dated and needs refresh. All Hiltons are not created equal.

Excellent location,shuttle efficient and always on time

Nice restaurant on site and staff is great. It's time to update some trim in rooms and hallway. Elevators are slow, looks like they're working on that. I've machine wasn't in every floor.

The staff was friendly and assisted with all my questions. They made the check in and check out process easy.

Na

Our stay was great. We had a few issues, not with the room. The Manager Raz quickly dealt with everything. We left very happy.

Great price and location. Room was ready early.

It’s close to the airport . Old building and it shows but it’s served its purpose for a single night stay

Good hotel but multiple times i had issue with cleaning crew leaving rags or not having cleaned the room properly. I had blood stains on bedsheets for instance. Really jeed to fix cleaning.

Great quick trip. Front desk staff phenomenal

Breakfast was awesome plus the all the hotel staff were very friendy and accommodating. We enjoyed our stay. Thank you for your awesome service.

Wow

Stayed here during an overnight layover at LAX. It was fine. Pretty dated building but pretty clean. One pillowcase had some stains on both sides.

Amazing

Room was clean. Bed very comfortable. Convenient to have a bar/restaurant in the hotel

Great area and friendly staff. Toilet ran constantly and no air conditioning in room. I would stay again because I feel this was just an oversight that could be fixed and price was good value.

Very comfortable and relaxing property, it was smooth stay, the staff was very excellent and respectful

Room was clean.

The staff was excellent, the building needs maintenance but all in all would stay again! Hilton give them an extra maintenance man so they can get things fixed!

The rooms are not the best, elevator took forever!

We loved our stay! The staff were awesome, pool and fitness center were a great addition! Very accessible to food and the beach :)

The Staff is really nice and the hotel was so clean and comfortable.

Quiet even though it’s right by the airport. The bar area is lively and breakfast was delicious

Great location, nice bed

Internet was free for only 8 hours.

The staff were nice but the we were so disappointed with our room, no curtains, no water stopper in the sink, broken light, we wanted to leave but the manager was so kind and helpful and gave us a better room, but I will not stay there again

Older property. Over priced breakfast.

Staff was friendly and provided a positive check in experience. The room was a good size and had a comfortable bed.

Missing a few key items

All good, no complaints

It was a good one night stay - we arrived very late so went to bed right away then we had breakfast in the morning. The breakfast was just OK, nothing remarkable. The communication about the shuttle was not very clear, we were first timers arriving at LAX so we don't know our way. Called their reception a few times upon arriving but their instructions where to find the shuttle were not very concise.

Very comfortable accommodations. Excellent staff and service.

The elevator was not functioning correctly, the walk-in shower did not hold in the water in the area of the shower, and the windows and windows curtains were broken and ripped.

The front desk staff was rude and not helpful at all. This is the only DT I’d ever been too that was stingy with cookies. Must be a California things. They have no roll aways, parking sucks, and lastly I was put in a room next to a room that was having carpet installed. 5 am! At 5 am carpet is being kicked into the wall right where my bed was! Ridiculous! I was offered no explanation or compensation or response when I chatted with the front desk. They do NOT clean rooms daily, even if you request it. They brought sheets to the room for me to change my bed linen myself. THE WORST!

Good stay

.

Friendly staff, clean room.

Convenient location to LAX (about a 10 min drive without traffic). Shuttle was expensive though - cheaper to ride share. Hotel is ok - wouldn’t stay again. Parking was very limited when we checked in and had to park across street as hotel lot was full. Hotel looking a bit worn and and in need of a refresh. Room was very, very loud all night (I have no idea what the noise was but it sounded like a diesel engine idling). Bathroom door would not open or close properly. Shower took a very long time to warm up and water pressure was problematic in sink, toilet and shower. Room was a decent size and beds were fairly comfortable.

Nice stores around

Solid hotel, great rooms, middle budget for rest.

This hotel does not have reliable airport shuttle, we were stuck at the airport and has to eventually get a cab

I had the $25 breakfast buffet every morning and it was as good as you can get most anywhere.

I only stayed overnight waiting for my flight the next morning. Airport shuttle was ready and fast.

They are charging for self parking. That’s ridiculous.

Comfy bed !!

Staff was supper friendly and very welcoming. Expected a newer type of building for the costs. Wasnt bad but maybe had high expectations for the pay. One thing I did notice that while brushing my teeth and having the water run into the drain the smell was horrible.

The airport shuttle is convenient and the room was clean. The elevator looks a bit run down, but overall this place was great to stay near the airport for an early morning flight. Great service overall. Thank you.

I just needed a coffee maker in my room, but that would have been my only request. Room 326

Notre gros point négatif a été la navette pour revenir de l’aéroport. Elle n’est jamais venue, on a appelé l’hôtel, le chauffeur devait nous appeler , il ne l’a jamais fait! Résultat on a pris un taxi. !!!! Et quand je leur ai dit à l’accueil cela ne les a pas vraiment ennuyé!

Property has declined drastically since a few years ago when we stayed. Rooms were dirty, bed sheets had holes in them, fitted sheets were coming off. Only 2 pillows on each bed that were the size of a throw pillow. When we got off elevator there were towels just left on floor. Only good thing this place had was friendly staff.

staff was friendly at check in buy i almost stepped in poop at the main entrance . Our room was really dingy- we had to put a towel down for n the shower because it looked gross. The bar and restaurant area looked nice but i never used it. If you need extra towels make sure you call the night before because we waited a hour for out towel in the morning witch made up late to my daughters college tour.

Amazing staff and prompt with requests

For the price I paid I expected more.

Yes

I liked the front desk service the guy was friendland kind

Clean room and service is really good

Room was clean, staff was great and breakfast buffet was delicious. Also enjoyed using shuttle both ways

Staff friendly, food was good and room was clean

Wonderful I would love to come back and the house cookies are so delicious

The customer service was good.

Clean room and nice location. The staff was friendly and very helpful

My room was neat and tidy, in good condition. I appreciated the scuttle service to and from the airport

Room had a weird smell. Like a litter box odor

Room had crumbs and Qtip Room was good

Excellent

Clean room, friendly staff

Greeted with a smile, cookies and bottle water at 10pm. The staff is great here.

Great!

Bed was soft but insufficient support. Motion detector bathroom light, I don't like it. This is a "cash free facility" so I was rejected when I asked front desk for breaking changes, in a brutal tone. Well, so be it.

10/10 Excellent Customer Service and a pleasant stay.

Yes my room was spotless

The hotel was very clean and well-maintained, and the location was extremely convenient for everything I needed. The staff was friendly and helpful throughout my stay, which made the experience even better. Overall, I had a great stay and would definitely recommend it.

Was fine. Very poor breakfast choices. Would not stay there again. Not up to Doubletree Standards

Great

Room was nice loved my stay

Clean and spacious room. Friendly staff. Good enough for a one night stay near the airport.

Love it but the big Spanish lady she’s the so called supervisor very disrespectful . She doesn’t have any people skills or patience. Soon as you walk in she throws your whole mood off. Rooms was clean . Bartender young kid was great such a people person. Every other staff was amazing to deal with. The area of the hotel was perfect

Great room

Room was nice

Yes

It’s okay at best. I had tons of issues

As a clean freak I am very picky when it come to cleanliness and it passed all my tests! They also gave us warm and delicious chocolate chip cookies upon arrival. This and the cleanliness of everything made us feel very at home.

It was awesome

The night desk guy was amazing!! Super friendly and made a bad day great!! Rooms clean and spacious, this is our go to when in the area

Everything was perfect.

Good

Excellent friendly service. The complimentary warm cookies & bottles of water at check in were a nice touch. Pool was huge, we enjoyed a nice swim. Our room was spacious & clean. The free airport shuttle was great. Our breakfast & supper in the

The room wasn’t properly cleaned. Shower was dirty no mat. Towel for the floor was torn. Bedding had stains and pubic hairs as if it was not changed. Had to call to get clean bedding.

The staff was super nice and allowed me to check in early due to me getting off of my cruise ship early and having no where to go. The cookies are also super amazing !

Staff were nice and place was clean.

Staff was excellent, friendly, helpful & courtious. Our room was clean & spacious. The welcoming warm cookies & bottled water was a very nice touch. The swimming pool is huge. The hotel restaurant had delicious food. The free hotel shuttle to & from the airport was very convenient. Overall, a great stay & we will stay there again next time we fly into or out of L.A.

The staff was fantastic! The rooms are showing their age, but great room for the price.

Clean, quiet room, everything worked, good location.

Got in early and they helped us out, thank you. Good stay.

The hotel was fine. However, when we checked in my companion and I split the deposit with $50 each on our credit cards. When we checked out, I put the whole charge for the room on my account. At the same time they charged the whole amount to my companion. I have contacted the hotel about this, but have not heard back. I would appreciate any assistance. You can provide to ensure that we get a refund and only paid one time. Thank you.

Room was good,staff was terrible,I am disabled,I needed their help taking one suit case to my room,they said they don't do that,resulted in me falling and hitting the ground hard right in the line bby, asessable room was equipped,but no wheelchairs at all like all other hotels.Violating the American Disability Act is very serious,lawsuit to follow against them

We really liked the big,clean room

Great room, friendly staff. Will definitely be my go to hotel for my travels to the LA area from now on.

1 - didn’t get room service for 3 days, had to ask to get new towels and on the 5th for our room to be cleaned 2 - every morning around 8am, women outside would be sucking up leafs. Right outside our window. 3 - the shower water supply was poor 4 - the restrurant waiter was rude when asking for the menu; then trying to order. We eventually left because it was awkward

Very good

Nice clean and spacious room, staff was friendly and helpful, shuttle to/from airport was a major plus! Will definitely stay bere again!

Nothing special, restaurant is very limited. Carpets in room need cleaning, otherwise no issues

Friendly staff, clean room and very comfortable bed. I would stay here again!

Great service

Room was okay, very old facility

Not what I expected. Out of necessities

The room was clean and staff where friendly and professional.

Everything was clean. Shuttle was fast and easy.

Great staff, breakfast for a fee. Beautiful room. Great location.

everything perfect

Our flight was late and so we checked in later than planned and hotel fully booked. Our room on the second floor overlooked the carpark and the window was open on arrival - it was clearly broken with no way to fully close it and no other rooms available. So my young kids were woken early by the garbage truck and then the smokers began smoking right under our window. Sadly not the best experience especially as a family

Super comfortable bed, easy transport to/from the airport!

The bathroom was dirty but the worst was one of the towels had blood on multiple places. I came to the front desk to notify the staff. Staff was defensive asked me for proof and for pictures which I gladly showed. I asked to speak with a manager but was told that the manager was busy and couldn’t help.

It is a great Hotel quiet clean just had difficulty getting the free shuttle on the day that I stayed

Comfortable

Every thing very good

Didn’t feel like home when you enter guest service can’t greet or smile .

The room was okay. The location is a bit odd, and I had to wait a long time for the shuttle to the airport.

I was really happy with this choice. Rooms and property were very clean. Room smelled good, fresh, etc. Bed was clean and comfy. Front desk guy was very nice and helpful and engaged. Shuttle was easy to use both to and from the airport. From the airport was a little more tricky, insider tip: we flew into terminal 6 and you have to walk all the way to the far side of terminal 7 to catch the shuttle at least for terminal 6.

Better pillows, shower needed to be updated.

Front desk who checked us in was super friendly.

Staff was helpful and rooms were spotless

Everything fine

Friendly courteous staff, comfortable room, convenient location.

Staff fantastic. Room OK, but great for the price. Food below par

Clean room, friendly staff

The tv was not working and had to ask for hand soap which was not put out by the room cleaning.

Friendly staff

The chain on the toilet had fallen off and we couldn't flush it. We waited over an hour for the shuttle. A cable TV was out for hours. The HV/AC was leaking flooding the carpet and getting my suitcase wet. Ate at the bar. Got the order wrong twice. Breakfast buffet isn’t worth $24.99. Not worth half that much.

Nice

Great!

Staff were lovely and room was very nice and quite big. Location was very convenient to LAX. The cookies on arrival were such a nice touch.

Room was so poor. No hot water, No hair dryer, and so on. Also their front desk forgot to give me the breakfast coupons at the time of check in.... so I got no braakfast on the first day. Anyway so many things were wrong.

The hotel had some water issues too? It didn’t look nice when water started to build up during the shower or toilet didn’t flush well.

The room is spotless, and the staff are very nice

Staff and room were great

I booked the corner room and it was very nice, clean and spacious. The receptionist was very kind and with great attitude of service. Only down side is having to pay for parking lot, but at least was one of the cheapest

TUDO

Free parking - I was not informed about the charge Update decor

Staff has a horrible attitude

It’s ABSURD that I should have to pay $35 A NIGHT to park in the pkglot of the establishment at which I just paid to stay. Who TF do they think they are?!

Great!

Breakfast buffet was overpriced for quality of food.

Clean and good

It took a 1.5 hours to check into the room. The cookie which used to be my favorite part about the hotel was hard. The staff was curt. The shuttle has to be requested in advance and had limited seating. The room was fine, but missing pillows. The shower pressure wasn’t great.

Clean room, polite staff, surprised no blow dryer in room.

Great stay & stafff

All the above!

Clean room, nice staff, compftable bed

Yes

Nice staff

Call was good

All good

Yes, clean and cmnfortable

Yes

All was great ‘

The staff was nice and very helpful. Yhe room was nice and clean .

Yes, but soap and conditioner containers were empty

Our room was never cleaned during the stay. We repeatedly asked for a replacement light bulb for a lamp that had burned out and never could get it.

Very good rooms

Friendly staff

Staff were nice, toilet was dirty and clogged. Pillows were very flat and sparse. Room safe did not work. Shower easily filled bathroom floor

everything was amazing, definitely will be booking again

This property was dirty, I had to switch out rooms when I first got there because it smelled like mildew cats, and dogs. The front desk people were very rude. Except for Gregory M. I would never stay there for anything.

clean n8ce staff fast check in and out

Staff was great

This is an older property and, while properly maintained, a renovation would do wonders. Cleaning staff rarely greeted me when I was leaving my floor which is quite different than what I’m accustomed to.

Staff is nice

I’ve stayed here several times. Every time is “just” okay. Check in was a breeze. However, housekeeping knocked in the door at 8:15am and woke us up! It was even check out time yet(11am). This was an inconvenience and we could not go back to sleep after that. We asked for a late check out and was only given 30min. While we were preparing to leave someone else knocked on the door at 11:15am with a clipboard asking if we were checking out today. Makes no sense! Again it wasn’t even our checkout time. My advice is do not disturb the customers who paid to stay at your hotel if you don’t have to!! Let us enjoy our stay without all the extra disturbances.

It’s amazing here

Room was clean but missing all pillows - no pillows on both queen size beds!!!!

breakfast great！ living condition great

We had a short stay at the property.The room was small and not updated. Very week internet connection through out the hotel.

Smooth and easy check in. Hotel is clean and staff are nice.

Yes

the breakfast was unappetizing, very simple nothing that made you say wow. the potatoes were raw, the patty sasauge was dry, as well as the eggs. i asked for plastic utensils and they didnt have any, poor hygiene in handling the utensils and plates. the housekeeping is confusing, due to them coming every other day instead of everyday.

The pillow is very dirty.

Garlic Parmesan chicken wings were delicious

Yes

They neglected to clean our room when they said we were on schedule to have it cleaned. The curtain was not blocking the light bc the curtain holder was broken. The bathroom did not have a towel rack. They had hidden fees that they did not disclose on Expedia. Example, daily self parking.

Staff were all kind and accommodating for my family of 10 during the holidays.

Staff was great

Overall they took good care of me, main thing was the staff were friendly and welcoming

It was nice

Breakfast should be included with paying $100 per night for deposit!

Great stay!! Staff was friendly!

No complaints. Restaurant staff was great. The ladies are very hospitable.

.

Clean room

Breakfast was great, fresh and clean.

Room was very clean and the hotel was amazing. Very easy check in and the staff were very friendly.

Yes

.

Comfortable beds

Bat shower condition

The room was fine, but the hotel itself was really run down.

Room, staff, and breakfast was great. Parking situation in the garage is rather strange and for a fee.

Nice staff and good breakfast. Rooms can be renovated.

all goods. great food too

We did not eat at the hotel, other than that everything was great

Beautiful hotel, nice and comfortable clean close to the airport

Pocket door to bathroom wouldn’t close all the way. Heating/cooling unit was not working properly, and the last day starter leaking. Toilet was sporadically flushing . They are supposed to clean the room every other day and even though we reminded them when we left that morning it wasn’t cleaned. Only one person at the front desk acted as if he cared and I’m sorry I didn’t get his name to complement him as the others were sub-par. This is the first time I’ve ever written a negative review on a hotel but this one deserved it.

Very nice clean hotel with a good hot breakfast buffet. Room and beds were very nice. Staff was also very friendly. It's in a safe area just a couple of miles from the airport. Only issue I had was waiting for the hotel shuttle. There's one shuttle for at least two hotels, and it seemed to me like it was just constantly doing rounds to and from the airport. With traffic I wouldn't count on it being on time.

I really like the front desk services, he shows his curtesy by ask me if i need a shuttle to airport for flight the next morning. Workers are very nice and I do appreciate it! One think I would say is the shower tub were stuck but overall not bad.

Giod

Staff was great but the carpet in the room was wet and room had a musty smell to it

Michelle at front desk was extremely quick and efficient with checking in four airport shuttle arrivals. The shuttle service was good in having a list of names to call at the airport pickup location.

Great staff super clean room

N/A

Room was clean. Hotel was quiet, had a great stay and would return again

Staff was inviting. They were always here to answer questions and customer service was exceptional. Breakfast was great food was hot and tasted great. Waiter and bartender was on point and knew there menu pretty well. Over all it was a great stay and I would recommend this hotel.

As a result, I had no option but to take an Uber at my own expense. To make matters worse, when I tried to get help from staff, they were not supportive or accommodating because the credit card used for the booking was not under the same name, despite the situation being clearly beyond my control. Overall, the experience was very disappointing, especially after such a long journey, and I believe this situation could have been handled with much better communication and customer service.

Excellent room, staff, and amenities.

Hotel was nice, clean, quiet,easy to get in and out, but what excelled was the staff, they were awesome. Very helpful, polite and felt like family.

Room was good and staff was great

Staff were great. Room was clean. The only unfortunate issue was the pool being closed for maintenance as this was something really important for my daughter. The staff were surprised to learn the pool was also closed.

Loved the welcome cookie

Excellent shuttle service from LAX. Great staff and nice restaurant.

Overall, not a bad experience just a few tweaks that could make it an even better experience.

The water temperature in the showers needs to be adjusted to a higher level.

Comfy bed and pillows

Good

Unsafe

Beds were very uncomfortable couldn’t sleep

Excellent staff.

The shower took 20 minutes to get warm

Everything was ok

Hotel is clean and service staff are very friendly and provide the requested item on time.

Although shuttle service was available, my grandfather was not informed when making the reservation that there would be a charge before 7 am. The important issue is on check-in. My grandfather checked me in, as he was paying for the room. The room assignment that was given to us, end up being a surprise. When I opened the room door, the room appeared to be already occupied. The bed was not made, towels were on the floor, there were item in the which I believed belonged to someone. I called my grandfather because he was waiting in the lobby. The agent could not believe the room was not vacant, because the computer indicated it was available and cleaned. The agent at the counter apologized, and did his best to reassign us another room.

I am very happy with the stay, staff very courteous, room very clean, easy parking.

The room is spacious and the receptionist is very efficient and friendly too

We had a shuttle to the airport

Yes

Everything was great.

My stay at the doubletree was great. Checking in with Expedia was a nightmare

No thank

The room was ok

Lots of fast food eateries near by. Excellent staff. Ask for the lovely chocolate cookies they gave at reception. Only clean rooms every 2 days that we weren't expecting. So if you want fresh towels let reception know. Otherwise very happy with our stay. Great shuttle too. Very punctual. Good meals at restaurant. Especially the chicken wings on special $8 if I recall on Wednesday special menu. Good restaurant.

Courtesy staff, clean room

Restroom sliding door is not great to open or to close

Very nice

The big was spacious, good aesthetics, breakfast was good.

.

Didn't use shuttle

Everything was great except for the smoke detector going off.

the quality of the rooms were

Great

Front desk service was excellent

Great staff, room, and service. Restaurant was good and so was the dark roast coffee.

Yes! Spotless Ron and the most gracious and courteous staff I've ever encountered

Perfect place to stay!

Good

Good

Parking would be ef no

Close to airport and so convenient. Stay was wonderful and super quiet. Rooms were clean, would definitely come back.

Good

Great stay no complaints

Amazing room and staff everytime i come here. Lovely and safe location. Easy public transportation options for those on a budget and dont wanna spend on Uber.

A most accommodating staff.

Accommodating

Yes

Raz and his staff always go over and beyond to ensure my stay is comfortable and perfect. Food is exceptional. Bar staff is amazing! I appreciate each of you !! Best DoubleTree Ever!!

Staff was nice and friendly handled my situations

I will stay here again.

Staff was respectful

staff

The staff was polite and welcoming but it was the condition of the room that wasn’t up to par. The potential is there but it needs some upgrades/deep cleaning.

Giuliana at the front desk was extremely kind and helpful. My room was clean and the environment in general was very welcoming. I went to the restaurant for dinner one evening and the patty melt with fries were so so good. I will definitely be staying again. This was my second visit.

It was excellent

Shuttle is ok, not easy to locate.

Wish parking was less expensive

room was clean and staff was very nice

I was highly dissatisfied with my stay. My room was not cleaned once during my entire visit, and nothing was replenished—no towels, toiletries, or basic necessities. For the price and expectations of this hotel, the lack of service was extremely disappointing. Unfortunately, I will likely not be booking here again.

Sucky service and stains on pillows and crusty dirt in shower and a dirty towel left in bathroom counter.

Clean and comfortable

Ok

Very nice clean room. Great buffet breakfast

Parking is a challenge if you don't get a space in the outdoor area. The 7 story additional lot has 3 or 4 spaces on the first floor, but otherwise you have to climb to the 6th or even 7th floor.

5th floor room, water pressure in shower was poor….otherwise great stay

To be fair, the staff was mostly friendly. However, I didn't find them to be very helpful. I had bad water pressure that wasn't resolved, and I requested a comforter a couple of times and never received it. The shuttle for the airport smell badly as well. So, just not great overall.

I needed an early shuttle (4am), which you can pre-order and it is $15. I had a $20, the driver didn't think to ask if I wanted change. I let it slide, it was going to be a long day!

Great experience, clean, comfortable beds, nice polite staff, parking is great, big rooms

Disappointed in the bathroom. For the high price we paid to stay there, the shower door handle was loose and partially unattached. The bathroom sink had no drain plug, just an open hole. I made sure to keep my jewelry away from it. Coffee makings were there but NO coffee maker! $300 deposit, not happy and would not stay there again.

Area is good and quiet. Room was good, However bed was uncomfortable. Breakfast should be included for the price we pay for the hotel. Breakfast wasn’t big and I paid $54 for breakfast for the 2 of us. That expensive. We could have eaten somewhere else but didn’t want to travel far before the game. The bar was good. We had a good bartender, Enzo.

I celebrated my birthday at the Double Tree hotel. I had a pleasant 2 day stay. The staff was all Soo nice and very welcoming. My birthday started off sad. The front desk clerk manage to put a smile on my face and made me feel a lot better. My room was beautiful. Only take away is ac and heat was not working properly. Other than that I really loved my stay. I will visit again thank you 💜♥️

There was this small that I let the front desk know about and if someone could come and check. The answer was yes, but no one came and know one followed up on it. The sink in the bathroom when you turn on the water, there was this awful smell and keep the window open. I did not get all the information that I was suppose to get. I heard them explain to others that was checking in; do you need a parking pass, explained about the buffet and other food services. gave them 2 bottles of water and the pack of cookies. I was not giving any of this information and had to come back and asked about parking. I was just glad to get out of there, no offense.

Room clean and quiet

Easy to reach property, close to LAX and various dining options. However, you do need a car to get around to local spots.

People whom work at that place were not professionally. Did not meet customer needed.Room was very cold and A/C was not working. We had very bad experience with this hotel and we will not be back again!

Clean rooms, restaurant staff specifically the bartender on duty the night I stayed was wonderful.

This was a very nice stay. Everything was good. Suppuuuper comfortable bed, sheets, pillows. Spacious room and clean bathroom- modern amenities, updated feeling. The bar/restaurant was great, really good drinks, super nice staff. The breakfast was really delicious. I will prioritize staying here again.

Staff was so rude and lot of inconveniences

Great stay

Good location, nice staff, clean rooms

I loved the onsite dining area!

I left my light on my truck and they gave me a hand Took the extra step

Nice spot for shirt time stay.

Good Location. Very good staff! Although the breakfast buffet was pretty subpar, the dining staff was excellent. The free shuttle was a little confusing and took a while but I don't blame the hotel for that. The shuttle picks up for different hotels. Overall a good hotel for a layover flight.

The shower was just a trickle. Of the 2 standing lights, one didn’t go on and the other I had to pull the plug from the extension cord to turn off.

All good

Good staff

I really enjoyed my stay. 10/10 would recommend

Very attentive staff - good clean room and lovely breakfast every day

Staff, clean room

AMAZING HOTEL!! Super clean and lovely service

The room was nice. I didn't spend a lot of time in it though because by the time the shuttle picked me up around 1030 it was close to midnight before we arrived at the hotel and I had to get up at 630 am the next day. I would recommend reserving your seat on the shuttle the night before. I had to skip breakfast at the hotel because I had to take an early shuttle because the time I wanted was booked and I had to be at the airport before the next one qas available.

We got q free cookie just not happy with the deposit fee

Nice stay just the 35 a day parking

clean room.

Staff is nice. No hot water, coffee or tea in the lobby area. Bathrooms need renovation. Bathroom wallpaper has water stains. Building is old. First night bed sheets are a bit sticky.

We had issues with the shuttle (no name indication, hard to discover). Shuttle full at checkout for airport 08:30 and 9:00, we had to pick an Uber to go to the airport :(

Very comfortable, clean. Quick travel to the airport by shuttle

Yes

I waited for the shuttle for 40 mins and it did not arrive. I took an UBER eventually.

Overall, a good hotel to stay near LAX airport. Only irritant: The shower experience isn't great (low water pressure, etc.). Rest good for a simple overnight stay

Old

Jacob M was awesome,professional who understood our issue , listened attentively and resolved with great understanding and with a courteous smile , would be an outstanding asset to any hospitality and Hilton are surely lucky to have him there at the front desk.

On the night of 11/26, at approximately 11:00 PM, a member of your staff entered my room without knocking, announcing himself, or providing any identification. He later stated that he believed my door was “slightly open,” but regardless of his assumption, entering a guest’s room, especially that late at night, without attempting to knock or verify occupancy is a violation of basic guest safety and privacy protocols. Upon entering, he later identified himself as security. At the time, I was in my undergarments, and as a woman traveling alone, this unexpected intrusion left me startled, uncomfortable, and feeling unsafe. This experience falls far below the standards I expect when staying at a reputable hotel, and it undermined my sense of security for the remainder of my visit. I made my way downstairs to speak with the host to report the incident. I was immediately informed the hotel doesn’t have onsite security. The fear in my mind began to race as I questioned who was the man that just entered my room? As I begin to describe him, I was informed it was your building engineer. Given the severity of this incident, I am requesting compensation in the form of a refund for that night’s stay, or an equivalent accommodation. I believe this is a reasonable request considering the distress and breach of privacy I experienced.

Reception staff were exceptional. Bar staff were excellent and friendly. Morning breakfast person was efficient and kind. Room spotless. Airport shuttle was timely and polite. I would stay again. It was an a great experience.

The room was comfortable. Valerie, one of the customer reps at check out, was extremely RUDE! But the manager, Raz, took care of the situation. Raz was extremely courteous and took the time to address the situation. I will be back!

my stay was great. very convenient to the location i was visiting for work.

Great location at a great price. Wish parking were included

The room was very clean and comfortable.

our shuttle driver from lax to hotel was awesome! jacob at checkin was efficient and friendly. they also have warm cookies!

No problem

I booked for breakfast included not for an additional fee. $25 person is ridiculous, I went without eating stopped at a restaurant when we checked out

Room was clean and staff was great..

Everything was good except the pillows. They were very flat and small. I usually see extra large or even body pillows in hotels. But the ones at this hotel were very small and very flat. They provided little to no support. I didn't have the breakfast, didn't use the shuttle, and the staff was very friendly. Terrible pillows though.

Excellent

Second time staying here. Rooms are spacious and clean. Highly recommended.

Very clean location and pleasant staff. Oh restaurant food is delicious. I gave it a 4/5 because I am a very light sleeper and I could hear everything and every sound. Overall great spot

Fire alarm went off early in the am ! Trying to get some good rest ruined by the fire alarm

great stay

Breakfast should be complementary

Staff very pleasant and the room was comfortable

Great time, parking little too expensive but other than that hotel is great if you want to stay around airport area in LA.

Room was not clean, previous customer food was still in fridge. Sink was having inlet problem and wasted my 2 hours as plumber fixed it instead ai request for which was not changed on my request.

Staff was friendly, the only issue was a leaky shower door because of design flaws, otherwise excellent all around

staff and breakfast

Room was spacious and breakfast was delicious. The parking

Great room

N/a

Room spotless,

Their staff are good

Excellent service

The facilities were great. Clean and well kept. The shuttle was also very good.

Good service definitely booking again