Hotel Concord Syracuse, an Ascend Collection Hotel

Everything was clean.

DIY construction site, hair left on toilet, first room smelt like hamsters

Un personnel bien accueillant et disposé à bien nous écouter

No toilet paper even after asking, no bath soap but other than that everything was nice

Breakfast very poor - cereals and waffle only. Leaking shower which was noisy all night. Otherwise clean and good.

Everything is good

The bathtub in the bathroom also appeared to need some work, as the bottom was chipped. Additionally, the common areas were extremely hot during our stay. The morning staff was very friendly and greeted us when we came through. The night staff member was on his phone when we arrived, and I had to say something before being acknowledged. Once he put his phone away, he was polite and helpful.

The hotel is undergoing serious renovations such that the hallway is littered with furniture pieces yet to be assembled. To their credit, the room accommodation was clean and comfortable. But they were out of caffeinated coffee, the creamer cups curdled in the decaf coffee, the breakfast was meager (no eggs), and the lobby looks disheveled. Give it 6 more months.

Location Under renovation. Huge mess

Nothing… it was under construction, it created a bad first impression Everything. Too much construction going on to open for guests. Our door would not open multiple times. We had to get the front desk to assist.

Full due to renovation dumpsters taking up lot.

The room was clean with very comfortable beds and nice bedding, breakfast was appreciated, very friendly and helpful staff

We had to get a...

Bad

Sheets where dirty, don’t think is nice not to have a staff at night we needed toilet paper and some random motorcyclist made my sister feel uncomfortable, they need more staff and more security in this place

Under renovation. Dust and dirt everywhere. Loose screws on carpet in bedroom. Tub was disgusting.

We booked a king suite with a sofa bed. The sofa was completely missing from the room. We had staff walk into our room 3 different times at 9 in the morning. Quick knock and walked in the first time and same the other two times except we had the door jam on so they couldn’t get in. Renovations were happening so it was a little dirty/dusty but completely understandable.

The entire interior amenities were under renovations. Nobody notified us. The staff gave my sons, a difficult time checking in, notwithstanding the fact that I called ahead of time to make arrangements. There was no hairdryer in the rooms. The breakfast was minimal. There was no toilet paper in the main floor bathroom. They didn’t have any toothbrushes at the front desk. They don’t clean the rooms after one night stay they only do it every three days. It was not a very good experience.

hotel was dirty, no staff, breakfast poor, downstairs being painted so very noisy

Clean room, good parking, nice staff,

Clean sheets, no bugs. I drove 3hrs to stay in Syracuse for a doctors appointment the next morning, i selected this hotel because of the reviews on Booking and because the price was pretty decent for the area. Im very disappointed that i listened to Booking instead of regular google! Do not listen to the booking reviews, back it up with google reviews! I was understanding that they were in the middle of renovation, so alittle speck of dry wall or dirt on the floor in the hallways and lobby was understandable, but once i got to my room.. that was a completely different story! It Was not clean. It looked like nobody stayed in that room for weeks and cleaners never cleaned after the last people left! There was still dirt & hair in the tub, dirty toilet seat, still trash in the fridge from the previous people. The tub didnt even drain! I had alot going on in my personal life, for 107$ this didnt need to add more to my plate. Will not come again! AGAIN, LEARN FROM MY MISTAKE! DO NOT ALWAYS LISTEN TO BOOKING REVIEWS, MAKE SURE TO BACK THEM UP WITH GOOGLE REVIEWS! (Booking claims a 4 star, google says its a 3 star with alot of bad reviews!!)

Very good

The breakfast was rated as "great" on the hotels.com app but turned out to be lacking. The menu has no protein options of any kind and is full of cheap carbohydrates. This alone could have been the reason I would have booked a different hotel if I'd known ahead of time.

Upon check in, the breakfast area was all covered, smell of paint, dust, very disappointed! We were told they were almost done but walking into that was awful. Gentleman who checked us in was friendly. No toilet paper holder, white shower curtain full of blue paint, no face plate on the light switch in bathroom...dust over headboards, a/c unit. Not happy whatsoever. My son said Never book this hotel again! He was so upset we didn't stay for breakfast, we went out for breakfast.

Ce

Must be going thru a renovation my room had no cover on light switch in bathroom and smoke detector and sprinklers had blue tape covering them only stayed there for nursing school clinicals next time in September when I am required to return I will be staying elsewhere

Room was newly renovated and clean. Only problem we encountered was 2 drunks coming back at 2 A.M. and arguing til 3ish. Night manager was able to silence them.

My stay was for 2 days without a working toilet, and no shower soap. A strobing ceiling bathroom light. I told 2 different people day and night clerk on both days without anything being done to rectify the problems. Never even offer to compensate me, but Told me instead to contact Expedia to deal with it, in so many words.

Our room definitely wasn’t cleaned. There was hair stuck to the wall in the shower hair on the beds and fake nails left behind on the bathroom floor used. Our shower filled up while showering and the bathroom door would not shut. It was an overall not a great stay I wouldn’t stay again nor recommend. Staff was nice though. No problems there.

This hotel used to have a full breakfast but it’s now continental. Our shower did not drain the first night but someone came to fix it when we reported it in the morning. Adequate stay but the property is showing its age.

Beautiful rooms! wish I had a longer stay!

Beautiful rooms! wish I had a longer stay!

The service is maki.

no coffee in room

easy check in, friendly staff, clean facility no coffee in room

Took us checking into 3 different rooms to finally find a CLEAN room and it was after a late night flight. This is unacceptable and I wouldn’t recommend

A lot of pillows :D. Hangers that you can take of the rod. The room had just a little funky smell in the beginning and the windows didn't open, but at least the AC worked well and after a while you don't even realize it. The TV remote didn't work almost at all - the only buttons that worked were volume and program changing, not even the power button so you have to turn in on/off manually under the TV. Also the hand soap was empty but the staff quickly replaced it.

Staffs are friendly and helpful! Free parking great breakfast.

It was a clean hotel but seemed to be in the process of a recent renovation.

The staff was great. Very polite and helpful.The room was ok a little dusty.The bed was comfortable. Fridge was cold. The bathtub had a water stain from standing water and the shower curtain had something on it.Wasn't sure what it was but it rinsed off. There was no soap in the shower soap bottle.

The room was adequate for a one night stay.

value for money and friendly staff

Supplies in the bathroom are too limited, almost nothing available

The room itself was acceptable, with the main issue being that I found a small insect on the bedsheet of one of the two beds immediately after I entered the room. Finally, I had a negative experience with the hotel because I checked out only two hours after checking in, despite having booked the room for a couple of days. Although the hotel states that it may provide a partial refund for cancellations after check-in, I was charged for the entire stay, which I found quite unfair and disrespectful.

Exceptional

The breakfast was very meager.

Nice staff, clean hotel. The breakfast was very meager.

washroom is below par bedding is very mid

Very clean room & helpful staff.

This hotel was good for a stopover. There are not a lot of food options nearby but options within a few miles. The room with 2 queens was narrow with only a desk & chair besides the beds. The breakfast was limited (no eggs or breakfast meats) and not a fan of liquid coffee machines (vs fresh brewed).

Very friendly staff. Property was clean

Very friendly staff. Property was clean

Room was clean and comfortable, breakfast was great (my husband is always happy when there's a waffle machine!). There was an EV charger, which greatly simplified our plans!

There does not seem to be any housekeeping. The room just came with one set of towels for a 6 night stay. They also do not come in to take out the garbage during the stay. The staff was friendly at the front desk

When we checked in our room it was decent, it didn’t smell fresh but it didn’t stink. We discovered the tv wasn’t working and when we called the front desk they stated they were aware and it would be fixed tomorrow. They offered no apology or accommodation. Our shower leaked the entire stay and the shower knob broke. They didn’t offer clean towels nor did they clean our room or offer to take the trash out and we were there 5 days and were a family of 4. I will NEVER stay here again nor would I recommend anyone. For what we paid $1381, we should’ve received much better service than that.

Best sleep I’ve had in months. Great beds.

Check-in was smooth. Okay breakfast.

However, the room was clean, comfortable. The bed was nice, and there were several places to sit.

It was clean even though they were going through construction

It was clean even though they were going through construction

The staff was nice and breakfast minimal but good

Good

The front desk person was great! We had to request a new room because the toilet in our room had dry urine drops and pubic hair it. Very gross. We were moved to a different room which was better. We can see that improvements are taking place. Parking was great.

It’s currently being renovated and there still small finesses that was not done in the room yet. The hotel workers were very nice and helpful. Working progress and patience are two keywords. Will be great after the Reno.

Room was well cleaned. Staff was friendly and quick to respond. Ample parking. Just some observations: The rooms were clean and the bed comfortable, but the layout made it difficult to hang cloths up and there were no hangers in the room (staff provided them upon request). It seemed the bathroom was recently remodeled but the bathtub needed reglazing. Overall everything lived up to expectations.

The breakfast was lacking. Just some prewrapped muffins. Coffee was decent.

Room was t cleaned well - used washcloth still hanging on shower rail, trash in the trash can. No soap, body wash or shampoo in the containers. Dishes box cover in bathroom, but no box of tissues in it. Hotel was shabby to say the least. Almost zero noise baffling between rooms. Doors don’t shut well so you constantly hear clanging as people try to get their doors closed. Very poor experience. Best thing I can say is that the front desk staff were cordial.

See previous comments. Bathroom was disgusting. Had to get down and clean the floor myself with Clorox wipes. Shower would not drain properly.

The hotel is under construction so it's looks a wreck from the lobby, but I was on the 3rd floor and the room was surprisingly clean and nice. It's a good deal for a 2.5 star.

Room was clean and recently updated

This is the absolute worst hotel in which I’ve ever stayed. The common areas and the room are filthy. There was standing water in the tub, all of the bath products (body wash, conditioner, and shampoo) were completely empty, there was no bath mat and the electrical sockets were blocked by furniture. I even found a dirty pair of socks on the side of the bed which made me wonder if the room was even cleaned. What was made things worse is that the heater didn’t work and they never sent anyone to fix it or offered to move me - the room was freezing. In addition, the TV was broken. When I tried calling the front desk to comment on everything, the front desk agent placed me on hold and never returned to the call. I then went to the desk to speak with him and he was not only rude, but he was verbally abusive. All of this made me feel very uncomfortable and unsafe. I will never stay at this hotel or any of their affiliates.

Everything felt very cheap, it's a good hotel if that's what you're looking for but definitely not the seven star rating I was expecting.

Breakfast meh.

The hotel is under construction which is understand about we were most disappointed about the breakfast they advertised a hot breakfast but all they have is bagels, was told it was changing to a Hilton spark and all they offer is breakfast is bagels. That being said it was not refilled there was two bagels left and about 6 people trying to get breakfast. We will not stay again due to always looking for some kind of breakfast offered when looking for a hotel

The hotel looks to be under renovation, so some of the areas are pretty rough looking. The room I was in appeared to have been updated rather recently, and it was decent. The staff were all very warm and welcoming.

the hotel is under renovation, but no one inform you when you making the booking?? very dusty and dirty

This property is under major renovation with the entire first floor unusable. There was major dust from the sanding that permeated throughout the entire hotel. My son and I got sick during our stay at this property.

The building is under renovation and a mess. The rooms are okay. But the bathtub and bathroom are old and worn down. What was worst was on a Sunday morning at 7 a.m. you could hear the housekeeping staff talk outside in the hallway and slam doors. The sound carries inside the room as the doors and walls are paper thin. I will never stay there again.

Breakfast was good. Room was clean.

It was decent for the price.

Breakfast was good. Staff personable. Clean, spacious room.

We were very disappointed with our stay at this hotel. It is under renovation and this was not on their listing. The first floor halls and elevators were dirty and where the renovations were taking place. The second floor was closed for renovations as well. Our room was nice however there were bare foot prints in the bathroom and black hair on the back of the toilet and the taps were not wiped down so makes me uncomfortable what else was not cleaned. We had to ask for an ice bucket. The tub had a large stain on the bottom. The bed was very nice and comfortable. We smelled cigarette smoke when we walked in the hotel. The breakfast was not good. There was nothing healthy to eat other than a few yogurts and applesauce. No eggs, etc. The staff were nice. The price we paid for this hotel being the way it is is ridiculous. We were very unhappy with our stay.

The hotel was dark, dirty…parts of it were unused and almost abandoned looking. I would not recommend!!

Fresh, breakfast

The property is under renovations. The room was clean which was the most important thing. Breakfast was mediocre. The staff were very friendly so that’s also a plus. If you just need a place to sleep after arriving from the airport or before an early flight it’s a good affordable option.

Understand renovating, but every where hallways, elevators very dirty. Breakfast was terrible. Very little offered and no variety.

I neva saw it

Disliked: 1) Continental Breakfast meant no eggs, no bacon, no peanut butter. Other than waffles, which I don’t eat, everything was cold, bare minimal and carbs-heavy. 2) Visible signs of poor maintenance : strip on ground just before entering the lobby was not properly hammered down- a potential for tripping 3) bathroom door handle in the room: missing screw, twisted and not painted properly.

Hair stuck to floor and bathtub.. Toilet felt like it was gonna come over top, showering water laid in bottom of tub. The faucet in shower was not working. No room cleaning the 4 days we were there. Ice machine didn’t work. I know they are working on making hotel better, but have a long way to go

The property is being remanded into a Hilton. Which means, property and some amenities are under construction. We did not know this when booking. This said, the top floor rooms are newly updated, clean and nice.

We were able to get checked into the property seamlessly but I would save my money and go to Marriott or Hyatt. We had four individuals on our reservation and were only given one towel in our room. Even though the property is undoing renovations that is no excuse to neglect room cleanliness, which was a concern as well. The bathroom was visibly dirty, fixtures that were removed inside the shower had leftover scraps of metal holdings still on the wall that were rusted and could cut someone. The curtain tracks were stuck and very difficult to open. Overall, the experience was satisfactory if you need a place to stay for the night.

The breakfast room was sparse and not terribly clean. The entire hotel didn't feel clean or even really safe at night.

The room was clean but bathtub had 5 hairs that weren’t mine and tub had a 2 foot by 6 inch wide peeled hole from lack of resurfacing. Sink had some spots on there that could have been cleaned. Breakfast was lacking juices, yogurt etc. Does not compare to other brand name hotels. They are working on renovations on 2nd floor but they waited too long to start because it was in bad condition. Staff was nice.

Super dirty and run down. Staff was nice though.

I wouldn’t go back to this hotel. It was dirty and disorganized. Many things broken and just generally rundown.

The heating unit was noisy

The room overall looked clean but I found hair that didn’t belong to me on the pillows and the towel. The soap dish wasn’t cleaned and the shower didn’t drain properly (also some hair left in the basin). I also wasn’t given a trash can for my room. The blackout curtains wouldn’t slide all the way over so I had some trouble sleeping as well. Otherwise, the breakfast was good and the staff was kind.

I didn’t realize the property was under full remodeling. Carpet seemed dirty and hallway had an unpleasant odor. Some rooms were being worked on and doors were opened, so we could see all the tools and paint cans, etc. Laundry room was full of bags with dirty linen. Unpleasant to look at. Outside of building has potential of appearing to be a nice hotel.

Room was a little tight compared to others we've stayed in, especially for 4 people. Breakfast was as minimal as it could possibly be and still be called free breakfast. The hotel was clean.

Breakfast with no fruits, no plan yogurt. Limited , overcrowded. Breakfast space small.

Room was freshly painted but not overall exceptionally clean. AC was very loud where it was impossible to sleep with it on. Bathroom door didnt latch and water was going down very slowly in the entire bathroom. Breakfast had very limited options. Overall, it was still ok for the price.

I booked this hotel because of strong reviews about the breakfast. However, besides the waffle irons, breakfast was nothing special.

Stayed for one night, hotel is outdated, room was not as clean as I’d like but ok for one night stay

Clean, quiet, comfortable bedding.

The beds were very comfortable and the room had been updated. The stay actually exceeded our expecatations

Yes

The room was clean and we enjoyed our stay. The TV turned on but did not connect to any channels. The so called breakfast that was served was gross. Waffles and dry cereal.

I'd never stayed in this brand name of hotel so wasn't expecting much but it was a Hampton Inn room with Comfort Inn 24 hour coffee. The bed was super comfortable, check in was easy and the shower was great. I'd stay there again...and I probably will.

Rooms were nice and clean. Breakfast area was a mess a poorly attended. Many items were empty, including utensils. General areas of hotel were out of order, due to remodeling of hotel.

Everything was perfect , the staff the rooms parking

The woman working the front counter was great though, although she blammed the early construction on a 3rd party, which didn't work well.

The room cleanliness was less than stellar. The mattress was stained oretty bad, crumbs o. The carpet, lipstick on a hand towel and water pooling in the heater. Included breakfast was a waffle iron with waffle batter, yogurt, bread and bagels. Hardly anything decent to even make a good continental breakfast. Hotel is under construction with dust and debris all through the hallways and no access to the weight room. Lastly the snow that fell overnight was not shovelled in the morning leaving a slippery sidewalk and pathway to our car. Overall this hotel was less than stellar even for a one night stay.

Comfortable accommodations. Friendly staff.

An older hotel but it’ll do for a quick overnight stay for sure

Dirty. Clearly not cleaned in between guests. Urine on toilet, sticky liquid on bedside table, previous persons trash on floor. Was too tired to complain; definitely won't stay again.

Our reservation was canceled and we were not informed until we arrived. Had to scramble to get a new hitel

The hallway carpets were dirty, garbage on the floor. The breakfast was limited and the refrigerated items looked warm and had been left out. The bedsheets had hair on them. The bathroom door couldn’t lock. The water wouldn’t get hot in the shower. The paint on the walls and doors was peeling.

The breakfast was very poor. There wasn’t any variety my family and I didn’t enjoy it at all.

Property under renovation. Beds comfy, not super clean and the smell of marjuana was sooo string throughout our whole floor through the entire stay...not just a little but very strong

Under construction, dirty, dead ants, moldy, smelled like cigarettes in bed sheets, breakfast options were a joke. Cereal containers empty

I did need another night and was told to wait in morning and they were sold out.

What I found weird was, that despite they have 4 EV chargers, only 2 of them were working and they pushed the snow from the parking lot in front of the working one. Why?

Great affordable place

hallways littered, carry over noise from adjoining room...NG.

Best hotel mattress I've sleep in on years.

My stay was great. My partner and I enjoyed the comfortable bed and how big the room was.

Don’t eat the breakfast!! Inedible for what was actually offered. The eggs were one solid gelatinous pile. Waffle batter was positively vile.

Updated modern rooms, clean with comfy linen. Helpful staff and overall a great experience!

Everything was wonderful as it always has been whenever I’ve stayed. Highly recommended!!

Breakfast is plain, but the staff is VERY friendly and supportive. Our toilet was broken and they got us a new room instantly, and right across the hall for our own simplicity. The rooms are nice, internet worked, and a decent location near airport/restaurants. Great place for a couple of days stay.

Absolutely spotless

Great

The staff was very helpful and friendly. The beds were comfortable, the room was spotless, and the price was great!

room cleaning, service.

New room. Very functional

The room was fine except maybe hadn’t been used in a while. Where the artwork was supposed to be on the bed side wall had only remnants of tape and glue. Bathroom lights, only half of them worked. Bathroom toilet paper holder broken. Bathroom tub water dial wouldn’t stay at desired temp due to handle slipping. Fixtured loose in the wall. They are definitely due to renovate or st least gix this one room.

We had a great stay at the hotel staff was very friendly and helpful.The room was very clean and the beds were very comfortable. I would definitely stay at this hotel again

The hall smelled of marijuana. The bathroom did not have an exhaust fan and the shower faucet was broke.

Room was clean and comfy. I would definitely stay again.

A clean comfortable room

Comfortable , private stay

3rd hotel in a row (within one month of travel) had the fitness center shut down due to maintenance. I mean how hard is it to mention that online and websites? I drive a truck and come to Syracuse every week and specifically chose a hotel with a fitness center. I will call ahead next time but again why is it not mentioned online? Also hotel is smoke-free yet smell of marijuana and noise from next door.

Nice stay

Decent for a short overnight stay. The hotel is a bit rundown and could use some upgrades, but it’s acceptable for the price.

Horrible

Overall excellent

There were no hand towels or washcloths in the room when we got there. There was no hot water to take showers and I found a cockroach in the bathroom on the tub. They only serve breakfast till 9am.

Clean Room Quiet cozy stay

Room was ok. Hallways full of garbage.

Clean room, comfortable bed, great breakfast

The staff were so nice and helpful. They answered our questions and gave us recommendations for restaurants in the area. The hotel was nice and clean. We would stay here again!

The staff was great! The room was good. The bed was comfortable. The breakfast was good.

Maid service. Poor breakfast.

Excellent experience. Fast and easy check in and a clean room. 24 hour coffee in the lobby was great also for our early departure.

Everything was good We’ll be back soon

The staff were helpful and courteous, and the room was in good condition. The breakfast options were underwhelming. Overall it was okay for a budget hotel.

I love the hotel

Room was clean, staff was courteous, wifi was sufficient for me to work remote. The only minor issue I encountered was the toilet sometimes not fully draining on a single flush.

Couldn't sleep due to extreme loudness in the lobby!! Left early.

Everything was great

Very clean rooms and

Hotel is good - clean, nice staff but not as nice as advertised. More like a 6 1/2 or 7 out of 10, not an 8 out of 10.

The staff is horrible! Took forever to check-in, over thirty minutes and upon checking out this morning, there was no one at the front desk. The lady was talking to someone on her phone in the back, I had to go get her. This was at 4:30 AM. The sheets did not look fresh or as if they were changed at all. The bed looked fixed, that is all. I would not recommend this place.

Very good hotel for a fair price. Clean room, comfortable bed and pillows. Good breakfast. Good coffee machine.

Room was over all fine. Bathroom door didn’t lock or close all the way. We have to prop the door shut

Nice Place

Hotel is a little rundown but overall clean, comfortable at a reasonable price

Breakfast was ok.

Nice quiet, clean property with efficient and considerate staff.

Clean room, Friendly staff

I had a smooth experience. Would stay again.

Staff was welcoming, we were greeted with welcome bags for Family Weekend, parking was extremely easy too

Yes

The rooms are plenty large and provide ample room to move around the king bed. The beds & pillows are always very comfortable. The bathrooms are sizeable and stocked with the basics. In all the rooms I have stayed in, the showers have all had excellent water pressure. The breakfast provided is better than your standard hotel muffin & coffee. Room temperature is regulated at the room AC/heating unit under the window and does a good job bringing the room to and keeping it at a desired temperature. Obviously, the side of the bed closest to the unit is cooler but not by a significantly noticeable amount. This night, however, I was disappointed because of the noise & vibration that permeated through my room. I have no clue what caused this noise & vibration but it was constant and existed all through the room. It was a constant din accompanied by a very slight room vibration. I have never experienced this prior to this night but it wasn't pleasurable. I'm not sure if it was something just this particular night or if it affects just a certain room(s). If it is a regular occurrence, the affected room(s) need to be discounted. It did not inhibit my sleep much since I sleep with ear buds. It was rather annoying while I was awake. The TV remote also did not function but I wasn't terribly disappointed in that and simply left a note for the cleaning staff.

This hotel does its job albeit the decor is tired and the breakfast floor needs a good clean. There’s a solid coffee machine!!

This place was horrible and nothing worked no service and no support left in 20 minutes and went somewhere else

no hand soap , no body wash . definitely needs an upgrade

We paid over $700 (surge pricing for parents weekend). The whole place is dark and dirty. Previous guest food on floor. No body wash in shower. Ceiling is so low and stained. AC was so loud. Musty smell. Garbage never emptied and no housekeeping. Not even a closet - bar off the tv stand

Horrible!

The hotel was very comfortable and very clean!

I booked via Expedia. Upon arrival the receptionist requested credit card for incidentals and then proceed to say her computer wasn’t working and needed to call her boss. She called her boss on her personal mobile and proceeded to verbally give my credit card over the phone. I was not sure if this was a scam or real life. So I left because I didn’t feel safe. I contacted Expedia, explained the situation, and asked for a refund. Expedia then told me that are currently working with the property. It was a surprise that Expedia is supporting a business that does not have basic credit card security compliance.

Door did not shut properly.

It was clean and comfortable

Nice place to stay for any reason !

Staff was so nice

Clean rooms

It was just what we needed after a day of traveling. It was quiet , clean and affordable.

The Hotel Itself Wasn’t Bad But My Original Room Wasn't Clean Upon My Arrival So I Had To Wait For Another Room & Even That Room Had Issues With The Toilet & Sink .. Breakfast Wasn’t That Great

I was able to do early check in after a red eye plane trip, the staff were so nice, and the room was very comfortable.

Loved the lady at the front desk ! She was amazing

The staff was amazing. There was a roach in our room however. Hopefully they can work on the cleanliness.

Great price but far from our desired location

Good

The place was quiet, I really liked how everyone was friendly.

.

The

Hotel was horrible , i just left another review. Warm water if best. they adjust the water so it doesn't get hot. the front desk staff told me thats there biggest complaint. Shame on the owner. Do better if your charging those prices during move in weekend.

I will always give a hotel a 1 star rating when they adjust the water. I moved my daughter in to college and after 12 hours I just wanted a hot shower. NOPE. I asked the front desk why the water is luke warm and she told me that is there biggest complaint. Expensive for what it is, dirty carpet, not so great breakfast buffet, and crappy air. Do not stay here.

Sheets had stains and hairs in them, bathroom had hair all over floor and stains on walls and in tub, water out of shower head started with brown water first (?), elevator floor was sticky for 2 days and the whole place smelled like pot, piss and stale beer. And i know those smells from experience and don’t want to pay for that luxury in my 50’s.

A very good stay overall. Staff was great and the room clean and clearly updated. Breakfast was good and check out was easy.

Old. But decent. Relatively clean.

Breakfast on weekends is better, it’s good hotel worth money

Our room was lll

Convenient to our needs, food okay, pleasant staff. Needs TLC.

Good price in an industrial area of Syracuse. What we expected. More than adequate

Bed was very comfortable, AC worked great on a day when it was 92 and overnight in the 70’s

The front desk staff - Ashley was great. They are understaffed. We had to move rooms 3 times ( feces in the toilet, next room had a bathroom that had a light flickering like a seizure with no way to stop it, last room was at the end and the outside door was slamming all night). She did her very best and was so mortified.

Great Breakfast!!! Both parents and kids enjoyed the breakfast thank you . Only thing I think needed some work was we checked in late from traveling and around the hotel parking lot was dark need more outside lighting.

It was very clean and quiet. Staff was friendly. And the bed was very comfortable.

Staff is polite, room is clean , breakfast is fine (we came at 08:20 and there wasn’t food we should wait until staff cooks, so if you want to have good breakfast go earlier, there is not so much variety of food like before , general is still good hotel

The lady who was on shift at the front desk on Sat., July 26 afternoon, was very disrespectful. I stopped at the desk to ask a question and she was on the mobile phone. She totally ignored me and continued her conversation. After 4-5 min. waiting I gave up and left. One hour later I passed by the front desk and she was again on her mobile phone. On Monday, July 28 while I was still having breakfast, the young lady who was attending the breakfast room started sweeping the floor. The rest of the personnel was fine and professional, but some of the personnel need training in order to work in the industry.

The staff were friendly and towards each other. The room was cleaned and beds made daily..

Really nice stay, breakfast was good and lots of choice. Plenty of parking. Walking distance to resturant for dinner.

Very nice stay. Pleasant breakfast. Wonderful staff.

Too late at night to get sorted. Check in ruined it for us really. We were tired and had made the booking in advance, if we hadnt - we would have gone up the street

Not happy at all they had a disturbance and is was a domestic. Went on for a hour this was 2:30!in the morning it woke myself and my wife the wife couldn’t get back to sleep I did call the manager and he said there was nothing he could do for me. I definitely won’t stay there again.

Great place

We stayed in one of the renovated rooms that had hard wood instead of carpet and loved it. The room was clean and the bed was comfy. Housekeeping kept up with keeping the bed made and the towels stocked . Front desk staff was great! Would definitely stay here again!

Great hotel for the price. Great shower. Nice bed. Check in employee was very nice

It’s a bit far from everything. Staff were very helpful and accommodating.

Na

Good location

Kinda dirty toilet hardly worked the shower head was kind of broken breakfast options no good

The room was consistently damp. The AC worked well to keep it cool, but it made the bed feel damp, as well as my packed items. Housekeeping never came to my room during my 4-night stay. the bottle of body wash in the shower was empty.

Dirty

There were a lot of amenities and it was very clean

Need more truck parking

No comment

I would highly recommend this hotel to anyone, and will look for this chain whenever I travel.

Great

Great space, comfortable beds, easy check in and out. Must have missed the $50 hold cost for just in case issues security deposit

Good and clean

👍

Just an old hotel. Needed a pool

From check in to check out the staff were always friendly and the manager (male) I met on the first night was so friendly and remembered me after a few days - asking how my son was doing. Breakfast was good the room was good the area surrounding the hotel from first glance may be a little worrisome, but after my stay I can say it’s very safe and secure. I’ll be coming back and would love to stay there again but have to stay at a cheaper location…unless they will price match? Then I would surely stay there again!

The bathroom door did not close all the way, you could hear

remote location

Very pleasant easy checkin clean and felt safe

Not many restaurants around or activities

Good

The front desk lady was having a loud argument with her boyfriend or family or somebody

The staff , when prompted looked at you and spoke. Breakfast was ok but waffle maker in seperate area which was odd. Beds were high but comfy. Electrical was scary with many extension cords being used surrounding bed.

Very expensive (graduation weekend) for a so-so hotel. Plumbing did not function properly, remote did not work.

Everything was great.

It was clean in room however no one. And in and. Hanged towels or garbage the next day and the breakfast was kept up on

10/10

Smelled like a grow up in the hotel.

Lovely staff. My husband enjoyed the breakfast.

Na

Room was very clean, staff was exceptional. Breakfast was very good. Will definitely stay again.

The only problem was the water and hot water were not available for about 3 hours as the hot water tank had to be replaced.

Very comfy hotel for great price

The rooms were extremely clean and very cozy. The beds were so comfortable! Like sleeping on a cloud!

Very nice

Made reservations for Billy Joel/Sting concert. It got rescheduled . I could not cancel & get a refund, so I took it anyway.

we did not stay at this property. They would not refund us. Billy Joel Concert was cancelled until next year.

I tried multiple attempts to reschedule this reservation as the concert we were attending was rescheduled and the hotel or hotels.com wouldn’t do it. Worst service and situation ever. I even shared with them how this was a concert to commemorate one year since my mom died which is already upsetting enough, and then the concert was cancelled and then they wouldn’t reschedule or refund me. Worst service ever. Don’t work with this property or hotels.com lesson learned.

Everything

Very basic in every way for the price of upscale hotel

Hotel isn’t in the best of shape. The beds are comfortable at least. Random wire protruding through the wall. Not sure if it was live or not. Wasn’t about to touch it to test it. The staff were fabulous though. Very, very nice and friendly. Hotel itself just needs a lot of work.

The king sized bed was very comfortable and it was affordable for our price point

Very old and outdated. Appreciated free coffee in lobby.

Very impressed, especially for the cost. It was quiet, breakfast was hot and a good selection, the beds were comfy and everyone slept well. The staff is great as well. Will definitely stay here again!

I could hear the lady in the room next to me cpap machine, when she was in the bathroom, her tv, when she was on a call- I could hear everything! The hotel itself was nice, walls were just very thin!

Great find, economical, quiet (I was on 4th / top floor) and great staff.