The Durham Hotel

Clean hotel, friendly staff. Great location

Well maintained property

Excellent food and drinks

Hotel is in a good location, but nothing special. Directions to hotel not great. No parking, so need to park in sketchy lot down the street. Rooms are just ok. We stayed here as close to a concert venue. I think cost in the upper $200’s, which is too much for this hotel. Breakfast was pretty good. Will i stay here again? Probably not. Quality of rooms, parking, cost.

This is a decent hotel for its location, but I think they need to update the rooms. The space near the lobby is nice, but it’s a little confusing… Is it a lobby, is it a coffee shop, is it a bar?

Great place, but a special shout-out to their coffee program. Fresh ground beans at your door when you wake up? Yes. Next level.

Attentive and helpful staff. Very nice boutique hotel.

The rooftop bar was nice but only opens in the evening. The main restaurant wasn’t anything special, the atmosphere was not what you would expect from the photos on their website and it felt more like a local diner. The service at the coffee bar was subpar. The front desk staff was fine but didn’t seem very professional. The bell staff didn’t bother to offer help with my luggage nor open the door for me when I arrived. The room had a nice view but overall outdated and lacked what you’d normally expect such as a smart TV. The daily fresh ground coffee to your room was nice but the add-ins and condiments like sugar, sweetener, milk, etc. were limited. Overall I was disappointed as I expected a lot more from the reviews.

Great hotel, perfect location, close to the farmer’s market, downtown Durham, easy 20 min drive from the airport. Quiet, clean rooms. Excellent front desk person who went above and beyond to make sure to make us feel welcome. Free covered public parking during the week-end days. Not the first time we stay there and it will not be the last one! Thanks!

This hotel promised so much and delivered so little. Staff were indifferent at best

Great coffee and food.

Superb

Enjoyed the roof top but long wait times. I had to 2 free drink tickets but they weren’t given to me at check in so I never used them. My room had all the set up for coffee including a coffee pot but no coffee or creamer. Otherwise enjoyed our stay.

We were lectured by the front desk when we checked in about using a third party to book our room. When housekeeping did our room, they did not replenish toilet paper or provide enough towels. The room is fair but very dark and cold feeling. Not impressed with this “4 star” hotel.

The Front Desk staff was wonderful! They were helpful and kind. They made a huge difference in my stay. The room was nicely appointed, though it had a few wear and tear issues. The location was great.

Great location...staff was upbeat and polite...an older building but clean and styled nicely. Great rooftop bar and nearby is Queenie's for a delicious sandwhich and drink...also offering Kingfischer if you are looking for a fun cocktail, speakeasy vibe...would stay there again

Great staff. Amazing roof top and easy waking to everything.

Roof Top Yoga was outstanding. Room and Shower were very nice. Parking easy. Great nearby walking distance restaurants

Unique hotel, I love the layout of the rooms. It’s nice to have a separate living room

Stayed here for the proximity to MotorCo for a concert. Excellent location and property was excellent

This was a quick overnight stay for an event at DPAC. Location is great, parking is fine, hotel condition (room)- was below average.

I’d stay again for sure.

The key to this hotel is the location in the heart of downtown Durham. It was a quick Uber ride for us to go anywhere, including the Duke game at Cameron Indoor Arena. Lots of good places to eat nearby. The staff was friendly and accommodating. The room was large and suited our needs. We enjoyed our stay and would happily return to The Durham Hotel.

Loved the common spaces, but they had both the coffee shop bar and the rooftop bar closed for private events on the same night. Lack of parking, lack of valet. Thin walls- someone beside us had an alarm that went off for over 20 minutes at 6 AM. Staff was unconcerned. There was a coffee maker but no coffee in the room and the coffee shop doesn’t open until 7:30AM. There was one elevator for the whole hotel. Elevator were sticky with someone’s spilled drink. The phone in the room wouldn’t call the front desk.

Loved the common spaces, but they had both the coffee shop bar and the rooftop bar closed for private events on the same night. Lack of parking, lack of valet. Thin walls- someone beside us had an alarm that went off for over 20 minutes at 6 AM. Staff was unconcerned. There was a coffee maker but no coffee in the room and the coffee shop doesn’t open until 7:30AM. There was one elevator for the whole hotel. Elevator were sticky with someone’s spilled drink. The phone in the room wouldn’t call the front desk.

Staff were delightful, room quiet, great location

Staff were delightful, room quiet, great location

Great space. I will be back.

Great space. I will be back.

Everything would have been perfect but something was going on with the hot water. Hate to have a stay ruined by lukewarm/cold showers!

Everything would have been perfect but something was going on with the hot water. Hate to have a stay ruined by lukewarm/cold showers!

The room was very nice, staff was very helpful, and it's a great location.

The room was very nice, staff was very helpful, and it's a great location.

The best part was quiet AC/ heater; no unit at the window making noise all night.

The best part was quiet AC/ heater; no unit at the window making noise all night.

Front desk staff very nice. Location is great to DPAC, local restaurants. Cleanliness. Tile shower was kind of yucky and leaked water into the bathroom. Toilet seat was spotted (ew) and random hair found upon arrival, which set the tone. The biggest issue was sound—could have used a sound machine. Used to big city hotel stays, but this particular room (even high up!) could hear the street crossing loud and clear, to the point where it actually prohibited sleep. The coffee delivery was basically packaged coffee to use in the coffee maker—and they knocked on the door two hours before 8am request. We were already up at 6 due to street noise.

Front desk staff very nice. Location is great to DPAC, local restaurants. Cleanliness. Tile shower was kind of yucky and leaked water into the bathroom. Toilet seat was spotted (ew) and random hair found upon arrival, which set the tone. The biggest issue was sound—could have used a sound machine. Used to big city hotel stays, but this particular room (even high up!) could hear the street crossing loud and clear, to the point where it actually prohibited sleep. The coffee delivery was basically packaged coffee to use in the coffee maker—and they knocked on the door two hours before 8am request. We were already up at 6 due to street noise. ? Hotel had a cool lobby/first floor vibe but beyond that, it could use some updating. Just a “meh” stay.

The hotel was extremely expensive and was just average. I was very underwhelmed. I had to pay a $100 per night deposit which I did not expect. It has been returned but it was an unexpected expense at the time. Parking is paid parking in a parking deck

The hotel was extremely expensive and was just average. I was very underwhelmed. I had to pay a $100 per night deposit which I did not expect. It has been returned but it was an unexpected expense at the time. Parking is paid parking in a parking deck

Exceptional

The Suite is a great choice for a stay--it's spacious and perfectly situated in the hotel. What a great place to close out 2025 and ring in 2026!

The Suite is a great choice for a stay--it's spacious and perfectly situated in the hotel. What a great place to close out 2025 and ring in 2026!

Simple amenities seemed to be missed here. Small terrible coffee was served in the lobby for free but if you wanted to pay a great coffee bar and breakfast lunch is served in the lobby. Was also not allowed to sit in the huge lobby with outside food. Even though I spent 4 nights there and ate at the coffee bar several times. There should be some place to sit with your own food like every other hotel. You have to fill out a slip each night to get coffee delivered to your room each day. Why not just have some coffee in your room. No microwave, vending machine or ice machine in this hotel. Was forced to switch rooms after first night due to cleaning schedule. One shower had barely any water pressure, 2nd room had heavy painful water pressure. Grout in first shower was very dirty. Was definitely not worth the price. Location was one of the main reasons I stayed here due to it’s proximity to relatives and walkability.

Simple amenities seemed to be missed here. Small terrible coffee was served in the lobby for free but if you wanted to pay a great coffee bar and breakfast lunch is served in the lobby. Was also not allowed to sit in the huge lobby with outside food. Even though I spent 4 nights there and ate at the coffee bar several times. There should be some place to sit with your own food like every other hotel. You have to fill out a slip each night to get coffee delivered to your room each day. Why not just have some coffee in your room. No microwave, vending machine or ice machine in this hotel. Was forced to switch rooms after first night due to cleaning schedule. One shower had barely any water pressure, 2nd room had heavy painful water pressure. Grout in first shower was very dirty. Was definitely not worth the price. Location was one of the main reasons I stayed here due to it’s proximity to relatives and walkability.

Staff was the Best. Housekeeper was so kind and thoughtful.

Staff was the Best. Housekeeper was so kind and thoughtful.

Great downtown location. Room was clean. Staff friendly. Walkable to the Carolina Theatre.

Great downtown location. Room was clean. Staff friendly. Walkable to the Carolina Theatre.

Great stay. Very nice boutique hotel.

Great stay. Very nice boutique hotel.

Great staff, Nice decor, Excellent breakfast and coffees!

Great staff, Nice decor, Excellent breakfast and coffees!

Location is great. Cocktails and coffee was phenomenal. Loved the shower. Front office always addressed me by name which was nice. Fresh ground coffee delivered to room in the morning was amazing and unlike any other hotel! The rooms overall are dated. No dresser or storage. No additional mirror beside bathroom. Lighting in the bathroom should be better. Elevator, yes singular, was horrible. PARKING was horrendous and not right next to the hotel, made me nervous traveling solo with a child and the homeless people.

Location is great. Cocktails and coffee was phenomenal. Loved the shower. Front office always addressed me by name which was nice. Fresh ground coffee delivered to room in the morning was amazing and unlike any other hotel! The rooms overall are dated. No dresser or storage. No additional mirror beside bathroom. Lighting in the bathroom should be better. Elevator, yes singular, was horrible. PARKING was horrendous and not right next to the hotel, made me nervous traveling solo with a child and the homeless people.

The rooftop bartender did bring us drinks in the lobby area for the inconvenience but by then they were vacuuming around our feet. We booked based on location and roof top and disappointed access wasn’t available nor was it posted in advance of our stay.

The rooftop bartender did bring us drinks in the lobby area for the inconvenience but by then they were vacuuming around our feet. We booked based on location and roof top and disappointed access wasn’t available nor was it posted in advance of our stay.

Clean room

Clean room

Clean room. Easy check in and check out. Friendly staff. The only disappointment was the rooftop bar was closed for an event.

Clean room. Easy check in and check out. Friendly staff. The only disappointment was the rooftop bar was closed for an event.

Superb

Perfect location, friendly staff, clean room and comfortable bed. Stay would have been a 5 but no hot water in the shower after only a few minutes.

Perfect location, friendly staff, clean room and comfortable bed. Stay would have been a 5 but no hot water in the shower after only a few minutes.

What a wonderful stay! The valet at checkin was extremely courteous and helpful with our bags as we checked in. The front desk gave us great dinner recommendations within walking distance. The coffee bar made excellent drinks for after dinner, and we had coffee bean service arrive by our door in the morning. We definitely chose the right place for our stay.

What a wonderful stay! The valet at checkin was extremely courteous and helpful with our bags as we checked in. The front desk gave us great dinner recommendations within walking distance. The coffee bar made excellent drinks for after dinner, and we had coffee bean service arrive by our door in the morning. We definitely chose the right place for our stay.

Stay was okay. Elevator would not stop on 4th floor had to take stairs. Bedside lights would not work.

Stay was okay. Elevator would not stop on 4th floor had to take stairs. Bedside lights would not work.

Exceptional

I was disappointed with the lackluster rooms and lack of room amenities (if you like minimalist, this is your place) for the amount we paid. To the hotel’s credit, I did see pictures on the website so I don’t know what I expected. The lobby was fantastic. I loved the floor to ceiling windows that allowed lots of light to come into the space. And, the assortment of board games was a nice touch. When I booked the room, I missed that we could have gotten a senior discount and so I asked for it upon check in, but to no avail. We were told credits could not be given once we had paid. I guess I felt penalized for paying up front. I think it would have been a nice touch (made us feel really appreciated) to go ahead and credit us. It also listed on the booking that we would each get a free drink (2) and we had to firmly request this at the bar. It wasn’t much of a problem after we explained, but the servers seemed confused about why we didn’t have a token?!? One server charged us and said we would get credited upon check out. I was a bit skeptical since we had been told payments already made couldn’t be credited but after we asked for it when we checked out, it was expeditiously taken off the bill. Overall, we won’t stay again due to the cost for what you get.

I was disappointed with the lackluster rooms and lack of room amenities (if you like minimalist, this is your place) for the amount we paid. To the hotel’s credit, I did see pictures on the website so I don’t know what I expected. The lobby was fantastic. I loved the floor to ceiling windows that allowed lots of light to come into the space. And, the assortment of board games was a nice touch. When I booked the room, I missed that we could have gotten a senior discount and so I asked for it upon check in, but to no avail. We were told credits could not be given once we had paid. I guess I felt penalized for paying up front. I think it would have been a nice touch (made us feel really appreciated) to go ahead and credit us. It also listed on the booking that we would each get a free drink (2) and we had to firmly request this at the bar. It wasn’t much of a problem after we explained, but the servers seemed confused about why we didn’t have a token?!? One server charged us and said we would get credited upon check out. I was a bit skeptical since we had been told payments already made couldn’t be credited but after we asked for it when we checked out, it was expeditiously taken off the bill. Overall, we won’t stay again due to the cost for what you get.

Check-in was terrible. They didn't have the rooms that I reserved and said there was nothing that they could do because they were sold out. Parking is down the block and in a highrise parking lot that might be best described as "sketchy." There is only one elevator in the hotel so the wait is incredibly long -- we ended up getting escorted to the kitchen elevator behind the coffee shop. The bathrooms are quite beat-up with pealing paint around the door bottoms.

Check-in was terrible. They didn't have the rooms that I reserved and said there was nothing that they could do because they were sold out. Parking is down the block and in a highrise parking lot that might be best described as "sketchy." There is only one elevator in the hotel so the wait is incredibly long -- we ended up getting escorted to the kitchen elevator behind the coffee shop. The bathrooms are quite beat-up with pealing paint around the door bottoms.

For the price of the room it was decent - no frills hotel room that they tried to dress up with a couple of cute toiletries. Had to ask housekeeping to re-clean the toilet and they were very courteous and on top of it. Otherwise, I see no benefit to booking this hotel over a Marriott.

For the price of the room it was decent - no frills hotel room that they tried to dress up with a couple of cute toiletries. Had to ask housekeeping to re-clean the toilet and they were very courteous and on top of it. Otherwise, I see no benefit to booking this hotel over a Marriott.

Nasty nasty bed bugs

Nasty nasty bed bugs

We loved our stay at The Durham hotel. We've stayed in several hotels in the area, and this is our favorite to date. All staff members we interacted with were amazing!

We loved our stay at The Durham hotel. We've stayed in several hotels in the area, and this is our favorite to date. All staff members we interacted with were amazing!

Great location, cute room, parking not on site.

Great location, cute room, parking not on site.

Staff was great, room was clean and really quiet. I liked the way they did coffee in the am because you have to have real cream!

Staff was great, room was clean and really quiet. I liked the way they did coffee in the am because you have to have real cream!

Nice decor Room was on 4th floor and the thumping music from the rooftop bar was very loud and continued after 10pm on a weeknight. Very annoying. And the shower water pressure was very low.

The only reason The Durham is not receiving 5 stars is that the other guests were obnoxiously loud from 2am to 430 am. I called and complained twice. The noise continued way too long. The night shift person made the excuse for the noisy party stating they just came from a party on their roof top bar and stated she would make a note for the first shift staff. When I checked out, the first shift staff had no record of my complaint.

The only reason The Durham is not receiving 5 stars is that the other guests were obnoxiously loud from 2am to 430 am. I called and complained twice. The noise continued way too long. The night shift person made the excuse for the noisy party stating they just came from a party on their roof top bar and stated she would make a note for the first shift staff. When I checked out, the first shift staff had no record of my complaint.

Very clean, great location and extremely friendly staff. Can't wait to go back!

Very clean, great location and extremely friendly staff. Can't wait to go back!

Don’t get an obstructed room - it’s similar to a jail cell. Res of the hotel (lobby/rooftop) is lovely.

Don’t get an obstructed room - it’s similar to a jail cell. Res of the hotel (lobby/rooftop) is lovely.

Perfect place to stay for an easy walk to see a show at the charming Carolina Theater. Food, service and atmosphere were outstanding.

Perfect place to stay for an easy walk to see a show at the charming Carolina Theater. Food, service and atmosphere were outstanding.

Great location for our Event

Great location for our Event

Great location and vibe in downtown durham. Very comfortable

Great location and vibe in downtown durham. Very comfortable

As as checked into the room, found cockroach in the bathroom and had to leave the hotel for another nearby hotel.

As as checked into the room, found cockroach in the bathroom and had to leave the hotel for another nearby hotel.

Love the decor. A wonderful surprise.

Love the decor. A wonderful surprise.

Parking was down and across the street.Immediately walked into loud music in the lobby from a DJ. Could not hear the front desk person giving instructions. He gave us keys to a room on the 3rd floor but wrote 5th floor room number. Had us trying to enter someone’s room. Elevators work out of order so we had to use the service elevator. We were told we could order coffee with room service but we received items to MAKE coffee which is not how it was described. We wanted to try a different hotel experience but I fired this one wasn’t for us

Parking was down and across the street.Immediately walked into loud music in the lobby from a DJ. Could not hear the front desk person giving instructions. He gave us keys to a room on the 3rd floor but wrote 5th floor room number. Had us trying to enter someone’s room. Elevators work out of order so we had to use the service elevator. We were told we could order coffee with room service but we received items to MAKE coffee which is not how it was described. We wanted to try a different hotel experience but I fired this one wasn’t for us

Our room was wonderful and the staff were friendly and responsive. There was some work being done do we had to use the service elevator for our whole stay. We're already talking about our next trip to Durham and our next stay will be here.

Our room was wonderful and the staff were friendly and responsive. There was some work being done do we had to use the service elevator for our whole stay. We're already talking about our next trip to Durham and our next stay will be here.

Great staff, very clean rooms, and just a great experience.

Great staff, very clean rooms, and just a great experience.

Enjoyed our stay; close to DPAC

Enjoyed our stay; close to DPAC

The Hotel was in a great location to walking, restaurants, bars. Hotel was well kept although could use some upgrades. The food in both restaurants was amazing. The Rooftop Bar had the best cheeseboard at 10pm! Our room in the first night was on the side of the bar Queenies open till 2am so we didn’t sleep well. The hotel moved out room the next night and upgraded us. Service was great and the coffee bar is open all the time for coffee- excellent pastries and candies and beer! Great stay

The Hotel was in a great location to walking, restaurants, bars. Hotel was well kept although could use some upgrades. The food in both restaurants was amazing. The Rooftop Bar had the best cheeseboard at 10pm! Our room in the first night was on the side of the bar Queenies open till 2am so we didn’t sleep well. The hotel moved out room the next night and upgraded us. Service was great and the coffee bar is open all the time for coffee- excellent pastries and candies and beer! Great stay

Great service. Julius is amazing!

Great service. Julius is amazing!

Excellent location and staff

Excellent location and staff

Only working elevator was service elevator . Normally , that would be an issue .. but the staff is very friendly & hotel had a very unique vibe . Food is delicious !

Only working elevator was service elevator . Normally , that would be an issue .. but the staff is very friendly & hotel had a very unique vibe . Food is delicious !

The staff was great. Ezra at the desk was a complete pro. They were dealing with a minor issue the day we checked in but the whole staff made it a non issue. Location is perfect, nice sized rooms and dont miss the rooftop for a cocktail and some small bites.

The staff was great. Ezra at the desk was a complete pro. They were dealing with a minor issue the day we checked in but the whole staff made it a non issue. Location is perfect, nice sized rooms and dont miss the rooftop for a cocktail and some small bites.

Unique mod-century modern architecture and decor. Perfect for access to downtown restaurants, bars and theaters.

Unique mod-century modern architecture and decor. Perfect for access to downtown restaurants, bars and theaters.

Well-maintained mod hotel with an excellent rooftop bar. Comfortable room and friendly staff.

Well-maintained mod hotel with an excellent rooftop bar. Comfortable room and friendly staff.

Very original and comfortable. Excellent breakfast, excellent roof top restaurant.

Very original and comfortable. Excellent breakfast, excellent roof top restaurant.

Rooms are well appointed and quiet. 1

Rooms are well appointed and quiet. 1

a delightful engaging staff with from greeting and check-in. Offered a great restaurant recommendation. I will certainly stay again when returning to Durham NC

a delightful engaging staff with from greeting and check-in. Offered a great restaurant recommendation. I will certainly stay again when returning to Durham NC

Great location, park at the deck across the street (free on weekends/$25 weekdays)- walk to tons of great restaurants downtown. Very cool boutique hotel details like fresh ground coffee dropped at your door in the mornings, and tray of local Durham-made snacks in the room for reasonable prices. Some biological looking stains on our sofa were offputting and our robes had some stains as well. Our carpet in the room had a big bleached out spot at the entrance. The cleaning isn’t impeccable- but I definitely felt the bed linens, towels, and shower/bathroom were clean. Bed was comfy, room was quiet. The desk staff brought up water and ice when we needed it, they were also very friendly and helped with making recommendations. We were celebrating an anniversary and the hotel sent up a kind gift for our special occasion. Would stay again.

Great location, park at the deck across the street (free on weekends/$25 weekdays)- walk to tons of great restaurants downtown. Very cool boutique hotel details like fresh ground coffee dropped at your door in the mornings, and tray of local Durham-made snacks in the room for reasonable prices. Some biological looking stains on our sofa were offputting and our robes had some stains as well. Our carpet in the room had a big bleached out spot at the entrance. The cleaning isn’t impeccable- but I definitely felt the bed linens, towels, and shower/bathroom were clean. Bed was comfy, room was quiet. The desk staff brought up water and ice when we needed it, they were also very friendly and helped with making recommendations. We were celebrating an anniversary and the hotel sent up a kind gift for our special occasion. Would stay again.

Very clean property and room. Very comfortable.

Very clean property and room. Very comfortable.

Excellent service!

Excellent service!

Isaac at the front desk was excellent. Nice to comp 2 free drinks because it was my birthday! The Superior King room was spacious but quite scant and not so "updated". Adding modern sofa and chair does not constitute a renovation. Walls are bare. TV isn't a smart tv. Not a mirror in the living part of the room - bizarre esp with empty walls. Women need natural light for makeup and that's not offered in the bathroom. Mildew in shower grout. No USB charging options. a/c makes a weird noise with compressor cycling on and off all night. Didn't try the restaurant or rooftop. Lots of noise from the street until 10pm from the banging drums outside.

Isaac at the front desk was excellent. Nice to comp 2 free drinks because it was my birthday! The Superior King room was spacious but quite scant and not so "updated". Adding modern sofa and chair does not constitute a renovation. Walls are bare. TV isn't a smart tv. Not a mirror in the living part of the room - bizarre esp with empty walls. Women need natural light for makeup and that's not offered in the bathroom. Mildew in shower grout. No USB charging options. a/c makes a weird noise with compressor cycling on and off all night. Didn't try the restaurant or rooftop. Lots of noise from the street until 10pm from the banging drums outside.

My wife and I really enjoyed our stay. Front desk check in was very smooth. The front desk clerk was very helpful with info about the hotel and also provided me the rain out number for the Durham Bulls baseball game. Only knock I had was the room didnt get as cold as I'd like. Wasn't miserably hot just not as cold as it should be

My wife and I really enjoyed our stay. Front desk check in was very smooth. The front desk clerk was very helpful with info about the hotel and also provided me the rain out number for the Durham Bulls baseball game. Only knock I had was the room didnt get as cold as I'd like. Wasn't miserably hot just not as cold as it should be

Very conveniently located and had a decent breakfast.

Very conveniently located and had a decent breakfast.

Once again a great stay!! Front desk is so friendly. Had a great time at the rooftop bar and breakfast was amazing.

Once again a great stay!! Front desk is so friendly. Had a great time at the rooftop bar and breakfast was amazing.

We loved the location of the hotel and all of the special touches. We really enjoyed the ground local coffee delivered each morning and the coffee bar in the lobby. The snack bar in the room had local products for purchase, and there was a complimentary Burt’s Bees (another local company) hand balm in the room. The rooftop bar is a lot of fun and the hotel is near lots of shops and restaurants. The staff is super friendly and helpful and the hotel is very clean - extremely important to us!! You will love staying here!

We loved the location of the hotel and all of the special touches. We really enjoyed the ground local coffee delivered each morning and the coffee bar in the lobby. The snack bar in the room had local products for purchase, and there was a complimentary Burt’s Bees (another local company) hand balm in the room. The rooftop bar is a lot of fun and the hotel is near lots of shops and restaurants. The staff is super friendly and helpful and the hotel is very clean - extremely important to us!! You will love staying here!

Good hotel right in downtown. Cool architecture. Splendid public spaces; lobby and rooftop. Large room, pretty spare. Serious about their coffee. Would have been nice if staff had assisted us unloading to check in during a torrential downpour. Several staff standing around inside. No one assisted. Had to come in to borrow umbrella.

Good hotel right in downtown. Cool architecture. Splendid public spaces; lobby and rooftop. Large room, pretty spare. Serious about their coffee. Would have been nice if staff had assisted us unloading to check in during a torrential downpour. Several staff standing around inside. No one assisted. Had to come in to borrow umbrella.

Exceptional

Hotel was great. We ended up in the elevator somehow with two of Durhams wannabe thugs. (2 mouthy women) coming from the rooftop bar. That wanted to get smart , we laughed it off but for the money shouldn’t have to deal with the rif raf.

Hotel was great. We ended up in the elevator somehow with two of Durhams wannabe thugs. (2 mouthy women) coming from the rooftop bar. That wanted to get smart , we laughed it off but for the money shouldn’t have to deal with the rif raf.

Had a great time at the Durham Hotel. The elevator was a little nerve wracking but everything else was great. Service was excellent and everything we needed was in walking distance.

Had a great time at the Durham Hotel. The elevator was a little nerve wracking but everything else was great. Service was excellent and everything we needed was in walking distance.

Good

Ugly prison like rooms

Ugly prison like rooms

Room was 2 hours late

Room was 2 hours late

It was a good night's stay. The food in the cafe was excellent for dinner, the service attentive. A minor problem was addressed swiftly and well. We will return.

It was a good night's stay. The food in the cafe was excellent for dinner, the service attentive. A minor problem was addressed swiftly and well. We will return.

Great property! Perfect place to stay when you have events in Durham

Great property! Perfect place to stay when you have events in Durham

Very comfortable hotel with wonderful staff

Very comfortable hotel with wonderful staff

Came for a concert at the Carolina Theater & it was literally a 5 minute walk. Great minimalist boutique hotel. Spacious room. Lobby had a cool mid-century feel. Very friendly staff. Fun rooftop bar with cool views. Would definitely stay here again.

Came for a concert at the Carolina Theater & it was literally a 5 minute walk. Great minimalist boutique hotel. Spacious room. Lobby had a cool mid-century feel. Very friendly staff. Fun rooftop bar with cool views. Would definitely stay here again.

Love the room service option.

Love the room service option.

The hotel was under renovation and elevators were not available. It would have been nice to know, would have stayed somewhere else. Bad smells in the hallways and service elevator. Long waits to get to the upper floors. Staff seemed to be lost.

T The hotel was under renovation and elevators were not available. It would have been nice to know, would have stayed somewhere else. Bad smells in the hallways and service elevator. Long waits to get to the upper floors. Staff seemed to be lost.

Nothing. Facility was under construction yet there was no mention of it on any of their descriptions. The facility was under construction. We had to use the service elevator which was in an employee’s only area to gain access to our room or visit the roof top amenities. The facility also smelled like sulfur/sewage. It was very unpleasant. Also, the other patrons across from my room had a party and were yelling and playing loud music well past midnight. I had an early flight and had to get up at 0300. I called the front desk and notified them of the disturbance hoping it would be rectified, but it was not. The noise continued until almost 0200.

Nothing. Facility was under construction yet there was no mention of it on any of their descriptions. The facility was under construction. We had to use the service elevator which was in an employee’s only area to gain access to our room or visit the roof top amenities. The facility also smelled like sulfur/sewage. It was very unpleasant. Also, the other patrons across from my room had a party and were yelling and playing loud music well past midnight. I had an early flight and had to get up at 0300. I called the front desk and notified them of the disturbance hoping it would be rectified, but it was not. The noise continued until almost 0200.

The lighting in the room was a bit of a challenge, no way to keep a light on by the bed to turn off when you go to bed without good all the way to the door and walking in the dark. The switch by the bed and lights by the bed all only portrayed by the door switch. Minor but annoying inconvenience. Someone upstairs was very loud it sliced like they were throwing furniture around the room at all hours of the night and morning so i has a rough night of sleep.

The lighting in the room was a bit of a challenge, no way to keep a light on by the bed to turn off when you go to bed without good all the way to the door and walking in the dark. The switch by the bed and lights by the bed all only portrayed by the door switch. Minor but annoying inconvenience. Someone upstairs was very loud it sliced like they were throwing furniture around the room at all hours of the night and morning so i has a rough night of sleep.

The Durham staff was terrific. They were friendly, and helpful. The hotel was clean and my room was nice. Highly recommended.

The Durham staff was terrific. They were friendly, and helpful. The hotel was clean and my room was nice. Highly recommended.

Fantastic place to stay in vibrant downtown Durham! The rooftop bar, yoga, dining options, and so much to do will ensure that your stay is fun, comfortable, and convenient.

Fantastic place to stay in vibrant downtown Durham! The rooftop bar, yoga, dining options, and so much to do will ensure that your stay is fun, comfortable, and convenient.

Loved this place. Will definitely stay here again. Our room was great. The rooftop bar was fabulous. Staff was excellent and friendly. We went to a show at the Carolina Theater and walked within 5 minutes. Parking was easy. Overall great experience

Loved this place. Will definitely stay here again. Our room was great. The rooftop bar was fabulous. Staff was excellent and friendly. We went to a show at the Carolina Theater and walked within 5 minutes. Parking was easy. Overall great experience

One of the best stays we've had anywhere. The hotel staff were helpful and friendly (getting us a bottle of champagne when they found out it was our anniversary), and the room was great. Thanks for a great stay.

One of the best stays we've had anywhere. The hotel staff were helpful and friendly (getting us a bottle of champagne when they found out it was our anniversary), and the room was great. Thanks for a great stay.

Bad

Beautiful hotel

Beautiful hotel

The hotel and staff were very nice. Clean rooms as well.

The hotel and staff were very nice. Clean rooms as well.

Wonderful location and comfortable bed

The coffee service was cool

The coffee service was cool

Fantastic!

Fantastic!

Fun rooms. Fun rooftop bar!

Fun rooms. Fun rooftop bar!

The staff was amazing.

The staff was amazing.

Great place to stay and they have a lot to offer the people were really nice and the bar on the roof top and also the view is amazing definitely recommend it

Great place to stay and they have a lot to offer the people were really nice and the bar on the roof top and also the view is amazing definitely recommend it

Nice hotel, wonderful staff, but the walls were a bit thin in our room so you could hear the guests in the next room.

Nice hotel, wonderful staff, but the walls were a bit thin in our room so you could hear the guests in the next room.

Nice place to stay

Nice place to stay

I loved this hotel! It was amazing and so comfortable. And the staff were so friendly. Ill definitely be back. I have to say this, this is probably one of my favorite hotels in downtown durham.

I loved this hotel! It was amazing and so comfortable. And the staff were so friendly. Ill definitely be back. I have to say this, this is probably one of my favorite hotels in downtown durham.

Bathroom door was chipped at bottom. Heat inconsistent. Hot and Cold. Did not feel any heat in bathroom

Bathroom door was chipped at bottom. Heat inconsistent. Hot and Cold. Did not feel any heat in bathroom

Love it here

Love it here

I liked the security.

I liked the security.

Peacock provided excellent customer service! Location was great!

Peacock provided excellent customer service! Location was great!

The hotel staff were warm and welcoming. The hotel couldn’t help it but there was street noise with people cursing and yelling due to a club next door past midnight. It made it difficult to get sleep.

The hotel staff were warm and welcoming. The hotel couldn’t help it but there was street noise with people cursing and yelling due to a club next door past midnight. It made it difficult to get sleep.

Great stay....perfect for DPAC venue

Great stay....perfect for DPAC venue

Clean, friendly, room was kind of sparse, no view from the small window. Surprised and happy to find an ironing board, but no safe. Nice shower.

Clean, friendly, room was kind of sparse, no view from the small window. Surprised and happy to find an ironing board, but no safe. Nice shower.

Location to center of town Clean

The Durham Hotel is a fun, funky property in the heart of Durham. The property is queaky clean, has super friendly staff and excellent food. We will stay there again!

The Durham Hotel is a fun, funky property in the heart of Durham. The property is queaky clean, has super friendly staff and excellent food. We will stay there again!

Made reservation in June, paid $428, and got switched from king bed to 2 doubles 24 hours before arrival. No partial refund since “room is the same size.” Would love to know what someone had to do to get my king size bed . Extremely poor customer service.

Excellent customer service and close to local entertainment, but the hotel is overpriced compared to what it offers.

There was a non-stop beeping throughout the night but we could never find the source. Then there was the 2:00am fire alarm that shut off after 5 minutes once we were on the way down the steps. At the price point, this was a disappointment, I would not go back even though we loved where it was located.

Clean and close to everything. Friendly staff. Perfect.

Very nice.

We could walk the area quite nicely & the little bar at the restaurant downstairs is lovely. Everyone was very pleasant. We would stay again

Great experience. Very friendly staff at check in. Loved the room service ( so few have it now) and the freshly ground coffee beans delivered to the room in the morning. Room was very clean. Will stay there again.

The Durham hotel is a quaint small hotel. Everything in Durham is walkable from the hotel. The hotel breakfast was very good and the rooftop bar is a fun place. Many excellent restaurants, bars, and craft cocktail lounges are in the area.

Nice staff. Clean rooms. Convenient to explore.

Everything you need in a great location. Friendly staff, great food and drinks and in the proximity of some really great bars and restaurants.

Great place to stay & walk to see the Durham bulls!

Very friendly staff, excellently supplied rooms and great additional benefits like daily coffee deliveries. The restaurant in the hotel is also very nice. A comfortable experience and the central location does help.

My husband and I enjoyed our two night stay. The staff was amazing throughout the day. Very courteous staff throughout the course of the day from being greeted every time we walked in the building to the restaurant staff.

Superb

I don’t think I’ve ever stayed at a hotel where the staff was as Friendly as at this place. Joe at the valet parking was one of the nicest people I’ve ever met. Everyone was amazing.

Great service, clean and well maintained grounds and room. Rooftop bar/lounge is fantastic.

Nice, clean hotel, spacious rooms, close to restaurants and bars. Loved the rooftop bar.

Room was spacious and our stay was very quiet.

Nice hotel, expected more refined art deco in the design execution but made up with very friendly and helpful staff.

Super nice staff, great rooftop bar.

It was great!

The staff was very helpful. Appreciated the thought behind the coffee, drink tickets, lip balm, ease of parking, makeup cleanser….

Nice stay. Very clean. Would recommend.

People very helpful and pleasant

The hotel is centrally located, I think a bit over priced for what it is. Some of the carpet and decor is tired looking. The early morning staff acted like they were doing me a huge favor by giving me coffee supplies at 5:30. Overall, staff could have been more hospitable.

lovely stay, sink kept clogging but otherwise perfect

There was no breakfast. Coffee was weak and paid 10 for 2 stale pastries. Not even a bagel. Room was the most poorly furnished I was ever in. Cheapest furniture and carpet on the floor. Ugh! Way overpriced and way off the way it is being sold.

Zach at check in was great. It's not quite as nice as it looks on the photos overall, but I guess that's to be expected.

Property was nice, and convenient. Our particular room was without a television and phone. We were offered another room exchange however it would have been an inconvenience. My Mother is disabled. The restaurant provided a good menu of variety and food was delicious. Staff was great.

They downgraded our room.

The staff was wonderful

The staff were all so super friendly and helpful - from arrival to check-out. Simple, but great room. Great style location. We'll be back; hopefully for a longer stay.

The hotel is a little dated. The rooms and the beds are very comfortable and nice. One of the female receptionists was a bit rude and had a standoffish attitude, which really took me aback. I was not expecting that kind of service at a place like The Durham.

The property was dated. The shower tile was chipped, the carpet was dated.

A bit more expensive than some other hotels nearby, but for the level of service and large rooms at the Durham, we were happy with our choice. The coffee bar in the lobby is excellent. The bed was a tad soft and the pillows could be upgraded...I kept meaning to ask for down pillows but never did. The rooftop bar is a great addition, even in February. The staff is super friendly and helpful, ready for whatever request we threw at them. The hotel is walking distance to lots of great restaurants nearby. Loved the Kingfisher bar next door (downstairs), had ice cream at the Parlour down the street, burgers at Bull City Burger & Brewery were terrific, and a 10 min. ride to Duke University.

Superb

Always stay at the Durham when in Durham

Staff was great. Restaurant and roof top bar was also a treat. Everything is good walking distance.

Charming hotel with lots of quirky and retro details. Stayed two nights on a work trip and loved the location and various amenities. Walls are very thin so can hear everything in the rooms adjacent to mine

Great hotel, clean, friendly staff and comfortable beds

Clean and hospitable

It was centrally located within walking distance of everything. The coffee shop at the hotel was great. The valet parking was extremely helpful. The person checking us in was very unhelpful. Was trying to see there was an upgrade available and if I could change my credit card. She said this is what I have and I don't know how to change anything. It was a holiday weekend, so no manager was available and there was nothing the person at the from desk can do except hand me my keys.

It’s supposed to be a luxury hotel but it has quite a few less than satisfactory aspects. 1. The restaurant is the lobby and quite unattractive. The walk in shower door leaks terribly and get the towel and floor wet. There is no towel rack for the hand towel. The TV has no way to connect a device- no ports and no device sharing app. Oh yeah also : no dresser in the room for clothes. Overall while clean it is below par certainly for the price.

Loved this place! Decor is chic and well-curated, staff was lovely, and place was clean. It's also in a great area, near lots of great bars and restaurants.

Great location. Really keasant staff.

We had a very pleasant stay. Spent the night rather than drive home after a concert.

Cute property with a wonderful restaurant and roof top deck. A bit expensive, one light turns all the lights on and off, not enough spa rooms.

Exceptional

Other than a staff member accidentally knocking on our door at 9:10 am, everything was perfect. From the checkin, valet, dinner and drinks, to checkout and coffee walking out the door - top notch. We’ll be back!

This visit was my 2nd stay at this hotel, and I was pleasantly surprised that it was still the same nice place that I remembered. The location is perfect. It’s close to everything in downtown Durham. The area is eclectic and lively. The restaurant scene is amazing with so many options for cuisine. The staff at the hotel are very pleasant and upbeat. I really enjoyed it, and I will return again as I visit NC yearly from the Philadelphia area to see my daughter. If you like a quirky, upbeat mid-century modern designed atmosphere with a great rooftop bar and you’re looking for a reasonably priced hotel, stay here.

Great location Staff, cleanliness, and amenities

location was very convenient. elevator was broken. hotel accommodations seemed worn out. water temp was erratic. shower leaked.

Hotel was cute and in a great area, but I’m unhappy that a pending (extra) charge for a room I did not use is still on my credit card one week after the visit.

Ambiance, cleanliness, decor of rooms. N/A

I only had a short, overnight stay here between flights. But this place is perfect. Roof top bar, walkable to so many amazing places.

Cool vibe- rooms very clean, stylish and comfortable- nice location: as other folks have noted kinda noisy- could pretty easily hear folks talking and snoring in adjacent rooms. Some staff great- others not so much- They had trouble checking me in and instead of giving me a room key and letting me know to stop by in a bit, I had to wait over 15 minutes while the front desk person and her manager had a huddle session where I became invisible. Great coffee and lobby/deck. I'd try it again but wouldn't rush back.

The hotel is in a great location, the staff are very professional and courteous. The rooms were clean and comfortable with a modern vibe. Excellent and spacious bathroom too.

We had a $300.00 room and the window was blocked. You could not see anything out the window. Overall the hotel was fine but I would think they would discount the room for that fact.

Did not like hearing a fire alarm going off all night 👎 apparently it had been happening for several days at night coming from the YMCA. Could hear it in my room 😳

Room and bathroom was clean. Beds were neatly made. quiet hotel for relaxing/quiet time.

Overall I would say this place is by no means worth the price tag of a “four star hotel”.

Expensive and noisy. Shower leaked on to floor.

We booked a regular room and they gave us a accessible room and then told us they were full and could not change it.

Staff very cooperative and friendly. Rooftop bar is excellent with beautiful sunset views.

I’m good

I don't think I've ever had such a welcome at a hotel. The receptionist was nice, funny and informative.

Check-in was terrible. Took 30minutes to actually get the key. Front desk kept telling us our cards were declined. Finally, after 15 minutes of trying different cards, realized it was their system. You think?? Once we received our cards we travel up to our floor and opened the door only to be met with another resident and all of their belongings! So embarrassing. At that point I was just ready to go home. Not a great way to start our anniversary celebration. To add insult to injury we were told during check-in the roof top bar was rented out and not available for guests. That information should really be made public before guests reserve since this was a major draw for us to stay at this hotel.

My wife and I live in Raleigh, and we were excited to spend our 12th anniversary weekend in Durham. The hotel is perfect for a weekend getaway, and we may do the same thing again for our 13th!

We came in Friday evening to find that there was music blaring (speakers mounted within feet from our window on the second floor) and a cockroach crawling across the bathroom floor. When I called down to speak to a supervisor, I was told one would not be available until the morning. The following morning, I asked to speak to the supervisor by the name I was given, and they said no supervisor was on staff. I left my contact information and so far have not received a call. The valet (who was extremely nice) was busy grabbing another vehicle, and to our surprise and random hotel employee was sent to grab our car and he ended up stuck in the garage.

Great hotel. Great location. Main restaurant and rooftop bar were closed due to private event. No closets in room. Will definitely stay again.

Great stay

We had a great experience staying here. So many things to do right out the front door (and in the hotel as well) and the room was fantastic. Lots of thoughtful little touches made it a great experience.

The front desk and cafe personnel are friendly, helpful and knowledgeable about things to see and do in the area.

Excellent!!

Through the app they stated they would accommodate a king size bed, but when we got two our room we had a two separate beds. The main attraction is the roof top bar which was closed the whole time, which I think what our the rave is about. The hotel it self is probably a 3 stars without the rooftop. The elevator is super slow and dated, the staff was very pleasant.

Well located, great beds, quiet, excellent staff!

The Durham Hotel is just lovely. Located in the heart of downtown for easy walking to amazing restaurants, this chic hotel is just the right balance of hip & welcoming. The staff's terrific and don't miss eating in lobby restaurant. Too, check out the rooftop -- a view worth taking in and enjoying. I really like the rooms, too - comfortable beds & linens, nice bathrooms with robes.

Very friendly and capable staff

We rented 2 rooms for ourselves and my in laws. No complaints about the rooms or the condition of the hotel. Im surprised at the lack of service offered at the hotel considering we have plenty of really good options in the downtown Durham area. Our issue was late night, the first night we arrived to the hotel at midnight having checked in in the morning. We forgot our key and couldn’t get into the hotel and that was our mistake. We called out from outside, we knocked loudly on the glass door hoping someone could hear us. My husband walked outside looking for someone and after waiting for about 15min in the cold the hotel employee showed up and apologized to us. We would have let it go as mistakes can happen but the following night we came back at 1:00am and we needed our car to be valet park and again no one was inside the lobby. We looked around for a while calling out for someone but again we waited for about another15 minutes until someone finally showed up. Discussing the poor service with my in laws, I found out that they were not able to get their coffee in the hotel lobby the 2 mornings we were there. The first morning they went downstairs a minute after the coffee service was closed and no one could provide a cup of coffee. The next morning they went to the lobby 5 minutes before the coffee service would close but they had already shut the service down and no coffee was offered to them. The only great service we received were from the valet personnel

Was told upon arrival that they had no hot water. Bad for me because I didn’t shower but they offered to comp valet and gave us some free drink tickets for the rooftop bar. At 4 am in the morning, I had to use the bathroom and the water to everything was shut off. Figured they had it off to fix the hot water and went back to sleep. Woke up at 7am and still no water. Neither I nor the wife were able to shower, brush our teeth, nothing. Nothing was said at checkout and I honestly believe the entire room should have been comped. Beautiful place with a beautiful rooftop bar. Just unfortunate circumstances led to a bad time.