Sleep Inn Raleigh Durham Airport

Dead bugs on the wall somebody smeared and didn’t clean up, i asked for bath clothes and towels and couldn’t get any my who stay. They said they had 3 towels left and no bath clothes and she would send them up. Nobody ever came. From 8 one morning to about midnight, they didn’t have anything for me and my kids to wash our butt. Definitely won’t be back.

No cleaning on second day no maid service with other words doit yourself we have problems; staff need retrain not to put their problems on paying customer , Internet didn't work on every night of stay even in my reservation I was asking for it, Breakfast service was not maintained no coffee at 8:45 on Saturday closing time 9:30, than what could be a hazard for everybody the Hairdryer was glowing and not blowing it was a fire hazard the plastic around was starting melting and burn smell in the room, the room should have been out of order. Choice as a Hotel company need to have inspections done frequent profit thinking without proper staffing and education isn't a winning situation

Very uncomfortable bed and subpar breakfast.

Good experience altogether.

The front desk clerk was very accommodating and friendly. A huge thank you to him

Air conditioner didn’t cool well at all. Weed smells around the property. Neighboring car was broken into.

It’ll take months to get your deposit back

Very poor

I would not recommend staying here. My room was changed 3 times during my one night stay. The king room I booked for had no AC. I was moved to a queen that had a used toothpick under the sheets and I located LIVE ROACHES IN THE BED. I requested a full refund and was told only a manager could issue a refund. I was moved to a double queen and was told the manager would address the issue at 7:00am the next day. The double queen room had dirty sheets, toilet seat not affixed to toilet, and no wall mount for the toilet paper. The manager Sam did absolutely nothing to rectify the situation.

Nice clean room. It was surprisingly very spacious

Bad

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Staff was great! They were friendly and respectful.

I recommend this motel for next trip around Raleigh and Durham area for reasonable price.

Room cleaners came into my room and took my towels and wash cloths and did not return them. Then I had to go tonthebfront desk to retrieve more only to find out they only had towels available. No washcloths were available. This is unacceptable.

Breakfast ran out of several items (like eggs).

Location N/A

Disappointing

Location N/A

They definitely do not care about their guest and management has to be made aware and accountable. The lady at the reception desk tried her best so I don't blame her, she was minding the front desk plus the food supplies and obviously could not keep up because it was a very busy weekend.( so both morning there were many breakfast supplies missing) In our room: The iron was missing. The hairdryer was not working. The phone was not working. The safe was not working ( I was told none of them work) Our keys had to be reprogrammed after 1st day. The sink faucet was leaking very badly, therefore there was water puddles all over the counter where you keep all your toiletries. The one drawer in the room was not usable because it was obstructed. Housekeeping did not touch the bed, it was as we left it and they only left one clean bath towel. There were two of us in the room. The toilet water tank in the bathroom was badly cracked and was kept together by some kind of thick glue. Like I said I feel that the management should care more about their clients and should do a much better job on maintaining this property. I will be pursuing this matter further and seek some form of compensation. Signed. A very unhappy traveler.

Locations was convenient. Water pressure was great. Water got nice and hot. Old and in desperate need of repairs

Locations was convenient. Water pressure was great. Water got nice and hot. Old and in desperate need of repairs

The staff was nice The bed wasn’t as clean as expected

The bed wasn’t as clean as expected

Yes

We had to switch rooms because the toilet had no water and the water wasn’t running period. A baby roach was crawling in the toilet bowl. The bed sheets had hair all over them. Not a good experience.

Enjoyed my stay one of the places I stay when I come to town

Great !

Room had broken glass In the pictures above the bed, burn spots on the carpet, at one point we spilled a lil water and wiped it off the carpet and the rag was black, walls were black in spots from dirt. No third towel, employee had to steal from a clean room.Breakfast fine but cold with terrible beverages. Employee working night shift was indpifferent and always texting on phone. Hidden check in fee of $100 security deposit- doesnt take prepaid cards which was not mentioned anywhere.

The air condition was jus loud , sounded like a plane taken off,but other then that it was fine for an overnight quick stay while I went to a concert per location

The hotel was very clean and staff very friendly. The surcharge of $100 @ check in.

The surcharge of $100 @ check in.

Good

Passable

It was close to I 40. Rude staff, didn't turn down the room daily, had to go get our own towels, beds are well worn, molded curtains created aggravating sinuses. I like staying at sleep inn motels and have stayed in quite a few of them, but I don't think I'll be staying at this one again.

It was close to I 40. Rude staff, didn't turn down the room daily, had to go get our own towels, beds are well worn, molded curtains created aggravating sinuses. I like staying at sleep inn motels and have stayed in quite a few of them, but I don't think I'll be staying at this one again.

Pleasant

Disappointing

This hotel seems to be declining, I have stayed here a few times and it was ok but this last time the room was not cleaned properly the air conditioner was so loud it was hard to sleep. If you’re just passing through then this is an ok place to stay but no more than a day or two

Parking was easy enough, staff were friendly and the room was great

Exceptional

It's somewhat close to where I have to work Staff stole from my fridge multiple days in a row even after escalating the issue to the front desk making me uncomfortable leaving anything of value in my room. I won't be returning to stay for future work trips.

Staff stole from my fridge multiple days in a row even after escalating the issue to the front desk making me uncomfortable leaving anything of value in my room. I won't be returning to stay for future work trips.

I liked that one staff member changed our room when we first arrived because our light didn't work. When I first arrived at the hotel after reserving it, there was a lady telling staff her refrigerator wasn't working in her room, which was the first red flag that I should have caught. Then when we get to our assigned room the first light as you enter wasn't working or we didnt have a remote, which was the second red flag, so I called and the lady staff changed our room, but the male staff member met us at said room and asked us what was wrong and we showed him that the lihht didn't work and he says oh you don't need that light and ill get you a remote, but he didn't know the lady already changed our room, he looked disappointed. Second room was better but the light on the mirror kept blinking and was mostly dark instead of light. We came to celebrate Valentines Day so we in the room chilling and we hear screaming next door like someone getting beat up and it's so loud everyone on that floor hears it. My husband banged on the wall but that didn't stop the noise so he knocked on the door and a younger woman is yelling help and the older man with her is the one she needs help from who is in the room with her, mind you clothes are all over the floor like a tornado hit. All of us on that floor go downstairs and report this and the male staff says he called the cops but we NEVER see or hear any cops, which was the third red flag. Finally when we are ready to leave the hotel we go outside to put our stuff in the car and about 8 cars have been broken into with glass all over the parking lot. Thank God ours wasn't hit but a lady was picking up stuff out the ground from her car and several others. I didn't see any cops called. We will NEVER go back again.

I liked that one staff member changed our room when we first arrived because our light didn't work. When I first arrived at the hotel after reserving it, there was a lady telling staff her refrigerator wasn't working in her room, which was the first red flag that I should have caught. Then when we get to our assigned room the first light as you enter wasn't working or we didnt have a remote, which was the second red flag, so I called and the lady staff changed our room, but the male staff member met us at said room and asked us what was wrong and we showed him that the lihht didn't work and he says oh you don't need that light and ill get you a remote, but he didn't know the lady already changed our room, he looked disappointed. Second room was better but the light on the mirror kept blinking and was mostly dark instead of light. We came to celebrate Valentines Day so we in the room chilling and we hear screaming next door like someone getting beat up and it's so loud everyone on that floor hears it. My husband banged on the wall but that didn't stop the noise so he knocked on the door and a younger woman is yelling help and the older man with her is the one she needs help from who is in the room with her, mind you clothes are all over the floor like a tornado hit. All of us on that floor go downstairs and report this and the male staff says he called the cops but we NEVER see or hear any cops, which was the third red flag. Finally when we are ready to leave the hotel we go outside to put our stuff in the car and about 8 cars have been broken into with glass all over the parking lot. Thank God ours wasn't hit but a lady was picking up stuff out the ground from her car and several others. I didn't see any cops called. We will NEVER go back again.

Location is nice The room smelled so bad we had to air it out several times. The room was dirty the walls had dried drink splatter on them… the lamp shade bottom rim looked like it was burned, no shampoo or conditioner, bathroom exhaust fan turns on but does not suck out air, carpet was ripped. Sink had a lot of cracks in it.

Location is nice The room smelled so bad we had to air it out several times. The room was dirty the walls had dried drink splatter on them… the lamp shade bottom rim looked like it was burned, no shampoo or conditioner, bathroom exhaust fan turns on but does not suck out air, carpet was ripped. Sink had a lot of cracks in it.

The first room smelled like urine. The desk clerk gave me another room. It was clean no other problems.

Bad

Light in bathroom didnt work, toilet wouldnt flush. Heat was so loud couldnt run it

No tea bags, dried eggs, staff were not friendly, took 10 min to the front desk person to show up to check in

Convenient and clean.

No airport shuttle. Older rooms that don’t look as nice, but they were still functional

One of the two rooms was dirty. The floor hasn’t been vacuumed, there were no soaps, the remote was missing. On the second night, we found a couple roaches in the room.

One of the two rooms was dirty. The floor hasn’t been vacuumed, there were no soaps, the remote was missing. On the second night, we found a couple roaches in the room.

and plane noise at a very loud level. I would not choose to stay again.

and plane noise at a very loud level. I would not choose to stay again.

Neglect

Neglect

Yes. The first night staying there I had roaches in the room. Second room they put me in wasn’t clean. Three room they put me in the next morning woke up with bed bugs bite all over me. The manager Sam and front desk Riya and the corporate office did nothing for me. Just called the police on me because I called the health department on them. They thought by calling the police I would cancel or not continue reporting them. I am waiting for a call back from them before I start the process of suing them because I had to go buy all new clothes because I had to leave everything in the room when I left.

Yes. The first night staying there I had roaches in the room. Second room they put me in wasn’t clean. Three room they put me in the next morning woke up with bed bugs bite all over me. The manager Sam and front desk Riya and the corporate office did nothing for me. Just called the police on me because I called the health department on them. They thought by calling the police I would cancel or not continue reporting them. I am waiting for a call back from them before I start the process of suing them because I had to go buy all new clothes because I had to leave everything in the room when I left.

It’s was a state of emergency,(snow and ice) I had paid for the room at 11 pm for same night check in, I’m a nurse that was stuck at work for 18 hours. I go to check in at 1:10am to check out at 7:00 am and the front desk said I’d need to pay a $300 deposit for an already paid room for 7 hours. I was told if I pay cash I’d get my money back at check out cut if I paid on my debit card I’d get my money back in 7-10 business days, so I ask is there an ATM on site and they say no. So I had to either run around town looking for an atm or attempt to just drive home and loose my money I spent on the room. It’s now 2:00 am and they tell me I cant check in at all after 2:00 am so there I am driving in a winter storm 2 hours to home all to leave again at 6:00 am in order to get to work by 8:00 am. Needless to say I had a very bad experience

It’s was a state of emergency,(snow and ice) I had paid for the room at 11 pm for same night check in, I’m a nurse that was stuck at work for 18 hours. I go to check in at 1:10am to check out at 7:00 am and the front desk said I’d need to pay a $300 deposit for an already paid room for 7 hours. I was told if I pay cash I’d get my money back at check out cut if I paid on my debit card I’d get my money back in 7-10 business days, so I ask is there an ATM on site and they say no. So I had to either run around town looking for an atm or attempt to just drive home and loose my money I spent on the room. It’s now 2:00 am and they tell me I cant check in at all after 2:00 am so there I am driving in a winter storm 2 hours to home all to leave again at 6:00 am in order to get to work by 8:00 am. Needless to say I had a very bad experience

Unhelpful unknowledgeable staff. The carpets in the hall were heavily soiled and smelled. The room was relatively “clean” but the rugs smelled musty and the walls had all sorts of large and yucky coffee/hot cocoa splatter. My trash was not taken out once in a 7 day stay. No real housekeeping, just an ocasional towel swap twice (once when I requested it). My phone was missing a cord so I had to go down every time I needed something. I once waited for 4 hours for toilet paper. When I asked for soap, I was asked why did I need so much soap (I only asked for 2 in a 7 day stay). The breakfast is the saddest thing ever. Only waffle, hard @$$ fried eggs, 3 cereal canisters that looked stale, no fruit (on 1 day they had 4 green bananas), and brownish OJ. Then, I was charged for a reservation that I had cancelled just minutes after making it (which was well within the cancellation window and I had email confirmation as proof). First I was told that they would reverse the charges. Days later, I spoke to the manager and was told that nothing could be done because I booked thru a 3rd party service and I had to wait until they received confirmation of the cancellation. The temporary hold fell off. Days later the charge appeared again. I was told to speak to a manager. The manager was never EVER around. The woman I spoke to at front desk could neither name or describe the manager as I attempted to sort out if the guy I had spoken with was actually a manager.. avoid if you can.

Unhelpful unknowledgeable staff. The carpets in the hall were heavily soiled and smelled. The room was relatively “clean” but the rugs smelled musty and the walls had all sorts of large and yucky coffee/hot cocoa splatter. My trash was not taken out once in a 7 day stay. No real housekeeping, just an ocasional towel swap twice (once when I requested it). My phone was missing a cord so I had to go down every time I needed something. I once waited for 4 hours for toilet paper. When I asked for soap, I was asked why did I need so much soap (I only asked for 2 in a 7 day stay). The breakfast is the saddest thing ever. Only waffle, hard @$$ fried eggs, 3 cereal canisters that looked stale, no fruit (on 1 day they had 4 green bananas), and brownish OJ. Then, I was charged for a reservation that I had cancelled just minutes after making it (which was well within the cancellation window and I had email confirmation as proof). First I was told that they would reverse the charges. Days later, I spoke to the manager and was told that nothing could be done because I booked thru a 3rd party service and I had to wait until they received confirmation of the cancellation. The temporary hold fell off. Days later the charge appeared again. I was told to speak to a manager. The manager was never EVER around. The woman I spoke to at front desk could neither name or describe the manager as I attempted to sort out if the guy I had spoken with was actually a manager.. avoid if you can.

DO NOT GO HERE!!! This place was absolutely disgusting! There were stains all over the carpeting and mystery splattering on every wall. Down the hallway the room was located on there were thick globs of white-ish substances on the walls. The carpet in the room was FILTHY! It was as if the owners don’t own a vacuum. I refused to take my shoes off except to get into bed. The toilet was leaky causing a running water sound all night. The alarm clock didn’t work. The staff came in our room at some point during the day to replace towels… And that is all that they did. Make up the bed? No. Vacuum the nasty carpet? No. Refresh toiletries? No. I never felt comfortable in this “hotel.” The final straw for me was that the hotel desk worker parked his car in the middle of the driveway under the breezeway so no other cars could drive through for drop off or load or unload their vehicles. I had to ask him if he could please move his car so that we could load up our luggage. We had gotten to the airport and I realized I left my medication in the refrigerator in the room. My husband called to see if they have a shuttle service and was told no. The desk worker said we could come back and use the room key to get the meds. He did not offer to bring the meds down to the desk for easier pick up or anything else to assist. For third world accommodations this place would be 5 star. Unhelpful staff and a disgusting, filthy atmosphere make this place an absolute no!

DO NOT GO HERE!!! This place was absolutely disgusting! There were stains all over the carpeting and mystery splattering on every wall. Down the hallway the room was located on there were thick globs of white-ish substances on the walls. The carpet in the room was FILTHY! It was as if the owners don’t own a vacuum. I refused to take my shoes off except to get into bed. The toilet was leaky causing a running water sound all night. The alarm clock didn’t work. The staff came in our room at some point during the day to replace towels… And that is all that they did. Make up the bed? No. Vacuum the nasty carpet? No. Refresh toiletries? No. I never felt comfortable in this “hotel.” The final straw for me was that the hotel desk worker parked his car in the middle of the driveway under the breezeway so no other cars could drive through for drop off or load or unload their vehicles. I had to ask him if he could please move his car so that we could load up our luggage. We had gotten to the airport and I realized I left my medication in the refrigerator in the room. My husband called to see if they have a shuttle service and was told no. The desk worker said we could come back and use the room key to get the meds. He did not offer to bring the meds down to the desk for easier pick up or anything else to assist. For third world accommodations this place would be 5 star. Unhelpful staff and a disgusting, filthy atmosphere make this place an absolute no!

Good location and nice facilities

I like the location and the friendly services! N/A

Everything besides the location!

Honestly if my toilet wasn’t broke, and my sheets weren’t brown dirty everything would’ve beeen fine

Honestly if my toilet wasn’t broke, and my sheets weren’t brown dirty everything would’ve beeen fine

TV was old

Staff was polite. Checkin was easy. Room was clean, breakfast was 6-9?, vending machines with sitting area nearby. Microwave in room 213 didn’t work. Was offered to switch to a different room, the microwave looked like it worked but the room smelled like smoke and didn’t look as clean. Elevator was a little sketchy, but it worked

Staff was polite. Checkin was easy. Room was clean, breakfast was 6-9?, vending machines with sitting area nearby. Microwave in room 213 didn’t work. Was offered to switch to a different room, the microwave looked like it worked but the room smelled like smoke and didn’t look as clean. Elevator was a little sketchy, but it worked

I had to pay a extra 100$ fee I was told I would receive it back but still have not and they need that on the booking site

Location very convenient and good exterior looks are the reason we booked. But that was misleading. Live roaches / bugs in bed and floor. We got a ground floor room. Not sure if upper floor rooms also had bugs. Breakfast was pathetic. Worst I have encountered in recent memory.

The was a bug that crawled across the pillow while I was watching television. The bed linen was stained (appeared to be link or something similar). The bed linen also had several wrinkles that would suggest maybe it had not been changed. Because it was New Year’s Eve and I knew that I’d only be there for a short while I didn’t bring the issue to management, I instead slept on my own blanket and pillow case after spraying the bed down with Lysol. In addition, I asked the gentleman at the desk(prior to checking in) about late check out- he was hesitant and told me that I could check out at 12:30 and it would be an additional $30 but I could only pay in cash? I was puzzled as to why it had to be paying cash and opted to leave at 11. This was a very different experience than what I am used to.

Smelled and appeared very clean. The elevator was not working properly.

First our room door

First our room door

The only PROS about this place is that it's close to everything, has a really nice shower, the air conditioning/heater works, and the beds are pretty decent. Again, I will say it USED to be a good place to stay. I don't know what happened to it but it's going downhill fast.

The only PROS about this place is that it's close to everything, has a really nice shower, the air conditioning/heater works, and the beds are pretty decent. Again, I will say it USED to be a good place to stay. I don't know what happened to it but it's going downhill fast.

The room was good . The only problem I had was the bathroom sink clogged .

The room was good . The only problem I had was the bathroom sink clogged .

Room requested wasnt clean . Had to settle for different room with smaller bed

Room requested wasnt clean . Had to settle for different room with smaller bed

It was not extraordinary but it was not bad too.

It was not extraordinary but it was not bad too.

Just a normal one night travel stay. Nothing out the ordinary and couldn't complain about anything! I'd stay again.

Just a normal one night travel stay. Nothing out the ordinary and couldn't complain about anything! I'd stay again.

Room was adequate, motel itself conveniently located. Had to ask housekeeping to clean room after being there 3 days. Mold in bathroom above shower on wall, room 207. Staff was not overly helpful and not present at all times.

Room was adequate, motel itself conveniently located. Had to ask housekeeping to clean room after being there 3 days. Mold in bathroom above shower on wall, room 207. Staff was not overly helpful and not present at all times.

Easy to check-in within minutes of booking. The room was nice and clean. We had a double queen room.

Easy to check-in within minutes of booking. The room was nice and clean. We had a double queen room.

Didn’t get my deposit back

Didn’t get my deposit back

I stayed in this hotel for about 12 hours as i had a flight out early the next morning. The room itself was subpar. The towel and wash cloth were super thin. I found a webcob and spider in the shower. Upon going on the elevator there was a button for the "1st" floor that said only press once if the light is off. Upon pressing the button once the elevator made a loud thud that really scared me. Would not recommend staying in this hotel if you can help it.

I stayed in this hotel for about 12 hours as i had a flight out early the next morning. The room itself was subpar. The towel and wash cloth were super thin. I found a webcob and spider in the shower. Upon going on the elevator there was a button for the "1st" floor that said only press once if the light is off. Upon pressing the button once the elevator made a loud thud that really scared me. Would not recommend staying in this hotel if you can help it.

Parking was easy.

Parking was easy.

It was fine for an overnight quick stay. No functioning light when you turn on the switch when you enter the room and no functioning light by the mirror/sink area. Had to ask for breakfast and coffee in the morning when the breakfast was supposed to be open for another hour.

It was fine for an overnight quick stay. No functioning light when you turn on the switch when you enter the room and no functioning light by the mirror/sink area. Had to ask for breakfast and coffee in the morning when the breakfast was supposed to be open for another hour.

Their free breakfast is horrible, they give orange aid stating it’s orange juice,

Their free breakfast is horrible, they give orange aid stating it’s orange juice,

Good for one night stay. Bed was comfortable. There was a lot of noise due to several large family groups. Even though theres plenty of parking, the spaces seemed really small. Very convenient to the interstate.

Good for one night stay. Bed was comfortable. There was a lot of noise due to several large family groups. Even though theres plenty of parking, the spaces seemed really small. Very convenient to the interstate.

The elevator smelled like weed both at check in and check out. The AC unit had some sort of white powder on it…may have been dust but may have been something else. The rest of the room seemed clean. Checked in at 11:30 pm and out at 3:45 am for an early flight

The elevator smelled like weed both at check in and check out. The AC unit had some sort of white powder on it…may have been dust but may have been something else. The rest of the room seemed clean. Checked in at 11:30 pm and out at 3:45 am for an early flight

Horrible! Room next to us was fist fighting and arguing for 3 hours front desk was notified 3 times and did NOTHING !!!!!

Horrible! Room next to us was fist fighting and arguing for 3 hours front desk was notified 3 times and did NOTHING !!!!!

Friendly staff

Friendly staff

Everything was clean. Our beds and pillows were comfortable and everything worked. The only complaint was the lack of yogurt and bananas when I went down for breakfast. But my husband went down for breakfast soon after and the yogurt was replenished.

Everything was clean. Our beds and pillows were comfortable and everything worked. The only complaint was the lack of yogurt and bananas when I went down for breakfast. But my husband went down for breakfast soon after and the yogurt was replenished.

Bugs in all room. One bit me

Bugs in all room. One bit me

Clean room and property. Good condition. Good customer service.

Clean room and property. Good condition. Good customer service.

The room had stains all over the curtains and the carpet had sticky stuff on it. The room also smelled sour. They didnt have any working vending machines. Got to breakfast at 845 am and the juice machine wasn't working. The water in the machine was warm. They didnt have any food other than a couple pieces of toast and cereal. Had to ask the guy at the front desk to put out sausage biscuits. Someone came and grabbed a few out the freezer and threw them in the fridge. The staff were hanging out in the hall by the breakfast talking instead of seeing what needed to be replenished. Will never stay there again.

The room had stains all over the curtains and the carpet had sticky stuff on it. The room also smelled sour. They didnt have any working vending machines. Got to breakfast at 845 am and the juice machine wasn't working. The water in the machine was warm. They didnt have any food other than a couple pieces of toast and cereal. Had to ask the guy at the front desk to put out sausage biscuits. Someone came and grabbed a few out the freezer and threw them in the fridge. The staff were hanging out in the hall by the breakfast talking instead of seeing what needed to be replenished. Will never stay there again.

Just very mesiocre

Just very mesiocre

The night I checked in I had to call down about the ac unit in my room it wouldn’t shut off, was told that it would be taken care of in the morning. As of today when I checked out it was still never addressed. Froze for 3 days!! Never a manager on site. Nothing worked only 1 working bending and ice machine for 43 floors, my toilet just ran for hours after being flushed. Wednesday morning got locked off my room while going down to check out breakfast located in the front lobby, walk over to the front desk where Adrian ( person at the desk) tell him hi I’m in 214 I can’t find my key could I get another, He asks me a few questions which I answer also informing him that I have 2 rooms under my name, he then proceeds to ask me for id in like ummm I’m clearly in my pjs my wallet is in my room. He then proceeds to tell me How was he to know if I was really a guest. Thank goodness my kid was still in the room or we would’ve just been without I guess because even they’re guest services line was unwilling or as they say unable to do anything immediately, but the matter would be investigated upon my checkout. THE WORST HOTEL EXPERIENCE EVER.I WOULD NEVER RECCOMEND AND I WILL NEVER PATRONIZE ANOTHER CHOICE HOTELS AGAIN!!

The night I checked in I had to call down about the ac unit in my room it wouldn’t shut off, was told that it would be taken care of in the morning. As of today when I checked out it was still never addressed. Froze for 3 days!! Never a manager on site. Nothing worked only 1 working bending and ice machine for 43 floors, my toilet just ran for hours after being flushed. Wednesday morning got locked off my room while going down to check out breakfast located in the front lobby, walk over to the front desk where Adrian ( person at the desk) tell him hi I’m in 214 I can’t find my key could I get another, He asks me a few questions which I answer also informing him that I have 2 rooms under my name, he then proceeds to ask me for id in like ummm I’m clearly in my pjs my wallet is in my room. He then proceeds to tell me How was he to know if I was really a guest. Thank goodness my kid was still in the room or we would’ve just been without I guess because even they’re guest services line was unwilling or as they say unable to do anything immediately, but the matter would be investigated upon my checkout. THE WORST HOTEL EXPERIENCE EVER.I WOULD NEVER RECCOMEND AND I WILL NEVER PATRONIZE ANOTHER CHOICE HOTELS AGAIN!!

The room was clean and comfortable. The air conditioning did not seem to be working in parts of the building. It was quite hot in the lobby, as well as the hallway on the second floor. The air conditioning in the room worked, however. The breakfast food selection was very limited. The juice dispenser did not seem to chill the orange juice. The staff we encountered was attentive and prompt to help when we asked for a remote control for the TV, as the one from one of our rooms was missing. Overall, the hotel met our needs as we were passing through Raleigh overnight.

The room was clean and comfortable. The air conditioning did not seem to be working in parts of the building. It was quite hot in the lobby, as well as the hallway on the second floor. The air conditioning in the room worked, however. The breakfast food selection was very limited. The juice dispenser did not seem to chill the orange juice. The staff we encountered was attentive and prompt to help when we asked for a remote control for the TV, as the one from one of our rooms was missing. Overall, the hotel met our needs as we were passing through Raleigh overnight.

Great customer service.

Great customer service.

During our first night, the toilet in our room unexpectedly overflowed, and the following morning, we were relocated to a room that was dirty and unclean. We finally received a clean room only by 7 pm. Despite our efforts to get assistance, the manager never showed up, and we did not receive the promised refund. Overall, I cannot recommend this property; it was truly disappointing.

During our first night, the toilet in our room unexpectedly overflowed, and the following morning, we were relocated to a room that was dirty and unclean. We finally received a clean room only by 7 pm. Despite our efforts to get assistance, the manager never showed up, and we did not receive the promised refund. Overall, I cannot recommend this property; it was truly disappointing.

The room wasn’t completely clean (the carpets were very dirty and there was a bad smell), there was no drinking water in the dispenser, and the gym equipment was all broken.

The room wasn’t completely clean (the carpets were very dirty and there was a bad smell), there was no drinking water in the dispenser, and the gym equipment was all broken.

The room was awful. The bed was so bad I had to sleep sitting up in chair.

The room was awful. The bed was so bad I had to sleep sitting up in chair.

Clean and comfortable. Staff was friendly.

Clean and comfortable. Staff was friendly.

Needs minor things repaired and touches here and there otherwise clean.

Needs minor things repaired and touches here and there otherwise clean.

Breakfast was standard hotel food

Breakfast was standard hotel food

Staff was accommodating. I didn’t realize my NC license had expired, he took other forms of ID and gave me my room since it was pre-paid. I did not like that there was only one working ICE machine which was on a different floor. Also there was an awful weed smell on my floor. But it was quiet, room was clean and very comfortable. For the price, this is a great stay.

Staff was accommodating. I didn’t realize my NC license had expired, he took other forms of ID and gave me my room since it was pre-paid. I did not like that there was only one working ICE machine which was on a different floor. Also there was an awful weed smell on my floor. But it was quiet, room was clean and very comfortable. For the price, this is a great stay.

Decent place to stay

Decent place to stay

We liked the location of our room. It was quiet and close to the elevator.

We liked the location of our room. It was quiet and close to the elevator.

Excellent for overnight stays and travel

Excellent for overnight stays and travel

Air conditioning could’ve been better , and a better breakfast with more options

Air conditioning could’ve been better , and a better breakfast with more options

We enjoyed our stay.

We enjoyed our stay.

It is good economy hotel to live. Very close to airport. Bed is comfortable. The room has basically everything you need although the carpet is a little old. The breakfast is in simple side. But it is good enough to fill your tummy.

It is good economy hotel to live. Very close to airport. Bed is comfortable. The room has basically everything you need although the carpet is a little old. The breakfast is in simple side. But it is good enough to fill your tummy.

Didn’t eat Breakfast there… The Room was pleasant for the Price. I’d stay there again!

Didn’t eat Breakfast there… The Room was pleasant for the Price. I’d stay there again!

Friendly staff, but disappointing hotel. Breakfast selections were sparse the last hour with no attendant to refill any items. Although room was clean, at least one pillow smelled like cigarette smoke and the float in the toilet bowl wasn’t working. Smell of weed throughout the hotel. I guess you get what you pay for!

Friendly staff, but disappointing hotel. Breakfast selections were sparse the last hour with no attendant to refill any items. Although room was clean, at least one pillow smelled like cigarette smoke and the float in the toilet bowl wasn’t working. Smell of weed throughout the hotel. I guess you get what you pay for!

Property needs a deep cleaning and updated interior.

Property needs a deep cleaning and updated interior.

Stay was so great, we extended it, TWICE rather than book a new hotel.

Stay was so great, we extended it, TWICE rather than book a new hotel.

Second time I've stayed here and staff is always so friendly. I come to the area for business and this will become my go-to place

Second time I've stayed here and staff is always so friendly. I come to the area for business and this will become my go-to place

None

None

This property was very clean. The staff at the front desk and cleaning crew were all so friendly and helpful. The complimentary breakfast was good too! Would stay here again

This property was very clean. The staff at the front desk and cleaning crew were all so friendly and helpful. The complimentary breakfast was good too! Would stay here again

Staff was friendly. Overall, the facilities were clean and orderly. Breakfast left something to be desired. Location was the big decision maker for me this trip.

Staff was friendly. Overall, the facilities were clean and orderly. Breakfast left something to be desired. Location was the big decision maker for me this trip.

Was OK

Was OK

Nice area

Nice area

Confy bes, quicj check in, friendly staff, 1 negative, bo washcloths

Confy bes, quicj check in, friendly staff, 1 negative, bo washcloths

It was nice

It was nice

In the beginning of my stay the lobby was calm, and the person at the front was friendly spirited. After checking in and arriving to my room i felt as if i had picked a nice hotel. But after inspecting the room i saw mold in the curtains. No tv remote and a toilet that would not flush. After being completely uncomfortable i went to the front to request a refund. I was told there was nothing he could do since I had already checked in and that I would have to contact Expedia. I’m not sure how the other rooms are but I wouldn’t recommend staying here.

In the beginning of my stay the lobby was calm, and the person at the front was friendly spirited. After checking in and arriving to my room i felt as if i had picked a nice hotel. But after inspecting the room i saw mold in the curtains. No tv remote and a toilet that would not flush. After being completely uncomfortable i went to the front to request a refund. I was told there was nothing he could do since I had already checked in and that I would have to contact Expedia. I’m not sure how the other rooms are but I wouldn’t recommend staying here.

Amazing value for the price. Property and room were clean, safe, and quiet. AC worked great. Sam at the front desk was friendly and super helpful. We will definitely stay here again!

Amazing value for the price. Property and room were clean, safe, and quiet. AC worked great. Sam at the front desk was friendly and super helpful. We will definitely stay here again!

The room is very spacious

The room is very spacious

There were areas on a couple walls that had something on them, and it just made them looked dirty. The breakfast was ok. Loved the waffle option. The fried eggs were dry looking and I didn’t try them. I was supposed to stay 3 nights, but I stayed one night and booked another hotel for the other two. When I checked out, there was no manager and I was told I’d get a receipt emailed but never did. I lost out on money but I couldn’t stay there with the smell.

There were areas on a couple walls that had something on them, and it just made them looked dirty. The breakfast was ok. Loved the waffle option. The fried eggs were dry looking and I didn’t try them. I was supposed to stay 3 nights, but I stayed one night and booked another hotel for the other two. When I checked out, there was no manager and I was told I’d get a receipt emailed but never did. I lost out on money but I couldn’t stay there with the smell.

Welcoming environment

Welcoming environment

Very clean!!

Very clean!!

Quiet peaceful night sleep

Quiet peaceful night sleep

It was the worse stay ever never going back I had bugs in my room

It was the worse stay ever never going back I had bugs in my room

Staff was very helpful and kind.

Staff was very helpful and kind.

Check in staff was very helpful and welcoming

Check in staff was very helpful and welcoming

Great staff

Great staff

Staff could’ve been more friendly and attentive. I wasn’t told about breakfast nor that all doors other than front door were inaccessible.

Staff could’ve been more friendly and attentive. I wasn’t told about breakfast nor that all doors other than front door were inaccessible.

Everything good

Everything good

Great hotel for the price. The facilities were good and clean. My one complaint was that the room was very hot when we got in, and I wish they would have turned on the AC before our arrival. Other than that, the room was good, spacious, and comfortable.

Great hotel for the price. The facilities were good and clean. My one complaint was that the room was very hot when we got in, and I wish they would have turned on the AC before our arrival. Other than that, the room was good, spacious, and comfortable.

Kept being woke up from racing cars gunning engines

Kept being woke up from racing cars gunning engines

Everything was great, you rested very peacefully, all the staff was very friendly.

Everything was great, you rested very peacefully, all the staff was very friendly.

Great value, friendly staff and Very close to the Airport.

Great value, friendly staff and Very close to the Airport.

Close to interstate

Close to interstate

Sam was very helpful

Sam was very helpful

Great place for an overnight stay. Rates were very reasonable. Room was very clean and quiet. Mattress was extremely comfortable. Left before breakfast so we can't review that.

Great place for an overnight stay. Rates were very reasonable. Room was very clean and quiet. Mattress was extremely comfortable. Left before breakfast so we can't review that.

I don't understand the complaints about the breakfast. It was not a gourmet breakfast, but it was advertised as a continental breakfast, and it included some hot items. It is not fair to compare a $75 room with a $150 room. I would stay here again.

I don't understand the complaints about the breakfast. It was not a gourmet breakfast, but it was advertised as a continental breakfast, and it included some hot items. It is not fair to compare a $75 room with a $150 room. I would stay here again.

Hotel is average. Light switches had issues in the bathroom. AC struggled to cool off the room. Lastly, the outside doors wouldn't open with key cards so only access was through front door.

Hotel is average. Light switches had issues in the bathroom. AC struggled to cool off the room. Lastly, the outside doors wouldn't open with key cards so only access was through front door.

I walked into my room and immediately was hit with a smell that was like really strong incense. I called the frint desk and he comes down to the room. After i opened the door, he starts spraying air freshener and i had my dinner and an open can of drink out. He said nothing he can do and i commented about ac not being on when i arrived and how hot the room was he said he'll let housekeeping know and left. An hour later, the a/c started making loud noise. Called and he came down. Said it was compressor, nothing he can do about it. Never offered me another room. I called to choice and filed a complaint. They attempted to contact front desk but, failed. I had no where to go. They took all my money for security deposit and room, nearly 200.

I walked into my room and immediately was hit with a smell that was like really strong incense. I called the frint desk and he comes down to the room. After i opened the door, he starts spraying air freshener and i had my dinner and an open can of drink out. He said nothing he can do and i commented about ac not being on when i arrived and how hot the room was he said he'll let housekeeping know and left. An hour later, the a/c started making loud noise. Called and he came down. Said it was compressor, nothing he can do about it. Never offered me another room. I called to choice and filed a complaint. They attempted to contact front desk but, failed. I had no where to go. They took all my money for security deposit and room, nearly 200.

When we arrived the back entrance was propped open allowing anyone to enter the hotel without a key. The staff could barely speak English making it hard to communicate. The front desk clerked acted pissed that I asked for a double bed room when I had originally booked a single King room. My truck was broken into during the night. The thieves busted out to of my windows and stole some items. The hotel has cameras pointed directly at the spot I was parked but of course they were not operational. The staff said this happens all the time. Maybe they should have warned me or start patrolling their lot. I will not be back to this hotel.

When we arrived the back entrance was propped open allowing anyone to enter the hotel without a key. The staff could barely speak English making it hard to communicate. The front desk clerked acted pissed that I asked for a double bed room when I had originally booked a single King room. My truck was broken into during the night. The thieves busted out to of my windows and stole some items. The hotel has cameras pointed directly at the spot I was parked but of course they were not operational. The staff said this happens all the time. Maybe they should have warned me or start patrolling their lot. I will not be back to this hotel.

Great stay, very clean and well maintained. Parking was easy and perfect location. Front desk gentleman was very helpful and professional.

very good price! breakfast 6:30 to 9:30am, everything good but 8:45am no egg, no banana and no refill.

Nice

No

It would be great if the front desk clerk explain to you how long your deposit will be on hold if using a Card vs cash. I would’ve used cash. Also the clerk could be more friendly. I wasn’t sure if he was annoyed or just rushing through the checkin/checkout process. I checked out around 05:30 and the caffeinated coffee canister was so low on coffee, it only was able to fill half of the coffee cup. It’s all in the customer service details. The rooms were clean, sheets and towels very fresh. Everything in and about the room was perfect, loved it.

Could uses more breakfast options but the price is was good

Room was clean, staff was great and very convienent for the festival at the time

Good for the price

Room was very clean. Bed was comfortable with soft sheets and lots of pillows. I will choose this hotel again for future stays.

Room was fine. Breakfast mediocre. Rubbery eggs. Fresh waffles.

The room was great, beds were comfortable. Bathroom was good as well. The problem was the breakfast. Eggs were ice cold, muffins were hard and dry.

N/a

They did not even check my id and last min had to change the name because someone mentioned I was 18 and the hotel had a lot of dents and things and stands on sheets

They had roaches

,

Great staff very accommodating and great rates close to Raleigh

.

Front desk Agent was very nonchalant and dismissive of my concerns. I had to keep asking him to change my room because he stated all of the rooms are the same mentioning the dirty walls and black mold covered lamp shades. When the front desk agent finally switched my room I was placed in a room that was even worse with visible dirt covering the walls and black mold covered lamp shades and a broken bathroom door handle and a inoperable bathroom sink light with a sunbeam lamp purchased from dollar tree as the light replacement. I also notified the front desk agent of the elevator issue and was also met with an even more dismissive and patronizing/condescending attitude. Front desk agent kept repeating that he needed to contact the GM to make basic decisions such as changing the room or providing compensation. I was told that this hotel does not provide compensation for its bad living conditions. Once I saw that the second room was even worse from the first room I was assigned I left because I did not feel comfortable especially with a front desk agent who really couldn’t care less. I didn’t know that this location was that bad because I didn’t see any indication in the photos on this app. I was told to contact the GM about a refund or any compensation. I didn’t even stay the night and I feel that given the experience and the horrific conditions I walked into unknowingly and was unable to stay the night and for the inconvenience, a refund would be fair.

The rooms are quite good but out side the stairs stinks

The elevator was broken only 3&4th floor available lots of heavy luggage I have sciatica back problem n arthritis the room was for 3 possibly 4 people they only accommodated 2 as far as wash cloths and towels when we called down he said it will be an hour before he can get any to us

The elevators were out of service and we were not told that prior to checking in and being placed on the third floor. The TV is small. There was a shortage in our lamps by the beds that caused the lights to flicker each time we sat on the beds.

The room was not clean. There was no continental breakfast like the website stated. Parking was horrible. We had to park in the back and the key to get in the door didn’t work so we had to walk all the way around the building and it wasn’t much lighting. Elevator was broken and the guy at the front desk tried to give us a room on the 2nd floor with all our luggage. Other than that the price was good.

At 1st check in was kinda annoying because system when down but the clerk was apologetic for inconveniencing me and got things straightened out. Stay was nice room was perfect. Now just waiting on deposit return which we’re on day 6 will give hotel a call today

Friendly Staff

Friendly Staff..

Last day was unacceptable

Staff are very good but breakfast is not good.

Staff was not to friendly. After waiting 10 minutes to check in, no apology. Never mentioned that the elevator did not work. Had to walk up 3 flights. Shower knob was broke. You had to turn it a certain way. Water would get HOT!!!!! to where the knob would be hot as well. I called to let the front desk know but did nothing about it.

No early check in

Great place to stay.

Excelente Servicio

It was bad there was bed bugs I didn’t even stay I had to leave. Smelled like piss when I walked in

The staff was very nice and helpful the receptionist Sam was very nice he helped us in what we needed, the only issue was that it is a bit far from food and gas

Great location. Quiet area. Staff was great.

Good location too, as we were there for a Carolina Hurricanes game, and it was a straight shot to Lenovo Arena on I-40.

Very clean and quite

Really nice room at a great price.

Pipe in the bathroom ran all night and we had road noise.

Good but not very good!

Good stay

👍

Good place to spend the night, visiting family. Good breakfast and clean rooms, staff helpful and friendly.

That you have to drive out the parking lot to smoke

I booked king size bed but they provide me double beds.

Nothing to say, convenient.

friendly fast check in

Check in was late at night and very slow. The receptionist was updating his computer, and after we waited for that he thought it was a good idea to bring out another employee for training, which made the whole process take even longer. Aside from that the hotel was fine.