Sheraton Imperial Hotel Raleigh-Durham Airport/RTP

Good location by the airport, rooms were nice and spacious. Great stay but staff was just ok, not incredibly helpful. Would stay again for the convenience and location, and accommodations — but the hotel staff took away from the experience.

Superb

Notifying guest that the gym is offsite and not 24hrs.

We were here for a family reunion. The hotel and staff were great!!

Spacious, quiet and clean, great amenities!

Everything No dislikes

Everything No dislikes

Very clean. convenient location. Staff was friendly. Room cleaning came very late so skipped it.

Good

Very nice hotel!

The coffee shop out front was empty of supplies and food and was so slow. The bartender was the nicest person we met. There are plenty of other nice places to stay for the money.

Really, not much. The experience was so bad in the check-in process, that couldn't really enjoy anything of the hotel. The only thing I could say was good, were the pillows Arrived at 11:00 pm with my wife, after a long trip and very tired. There was no one in the front desk and other couples waiting in front of us. Waited 15 minutes for someone to arrive. When someone showed up he was with the other guests in front of us for another 15min. and then he left again and came back ten minutes later. Asked him what was going on. His response was "please wait a minue'. In the end we had to wait for another 15 minutes when we finally got to the check in desk. He told me that they were trying to get us a room (!!!). Waited another 10 min and he told us he got a room for us but sent someone to check it to confirm. Another 10 min and we finally got the key to our room. In summary it took us more than an hour from the moment we walked in front of the check-in desk until we got a room. Worst experience ever in an hotel which we had reserved well in advance.

Really, not much. The experience was so bad in the check-in process, that couldn't really enjoy anything of the hotel. The only thing I could say was good, were the pillows Arrived at 11:00 pm with my wife, after a long trip and very tired. There was no one in the front desk and other couples waiting in front of us. Waited 15 minutes for someone to arrive. When someone showed up he was with the other guests in front of us for another 15min. and then he left again and came back ten minutes later. Asked him what was going on. His response was "please wait a minue'. In the end we had to wait for another 15 minutes when we finally got to the check in desk. He told me that they were trying to get us a room (!!!). Waited another 10 min and he told us he got a room for us but sent someone to check it to confirm. Another 10 min and we finally got the key to our room. In summary it took us more than an hour from the moment we walked in front of the check-in desk until we got a room. Worst experience ever in an hotel which we had reserved well in advance.

room was clean but the food was not great. i ordered for pasta with medium rare steak and my steak was burnt. overpriced food not worth for the price

It was a pleasure staying at this property

Exceptional

Exceptional

Exceptional

No hot tub or inside pool.

Room was clean and nice however after leaving out and coming back in my keycard didn't work. Walked all the way to the front retrieved another key card for that one one to work either! The hound lady at the desk was so polite , she walked another card to me ! But it wasn't the card , the keypad itself broke. So I ended up having to move rooms :(

Great experience

Love it

Overbooking is a problem and a practice at this hotel. A reservation booked by a third party is weighted far less than reservations booked using the BonVoy Marriott app or website.

Parking is quite a walk and you can't get into many doors that are closer to parking areas

Great clean room as my wife and I desired! Customer service was exceptional!!!

10/10 I highly recommend! Everything was absolutely perfect!

10/10 I highly recommend! Everything was absolutely perfect!

Nice amenities in the lobby

Great experience with the shuttle on two different occasions

Great personnel except one man on Sunday morning at front desk made no eye contact and was not helpful but the girl there was . Nice but you need a work out room back up for sundays Work out area should be onsite

Great personnel except one man on Sunday morning at front desk made no eye contact and was not helpful but the girl there was . Nice but you need a work out room back up for sundays Work out area should be onsite

Exceptional

The room was clean and the staff were great

Great room and amenities.

Exceptional

Excellent hotel Shy the front desk lady amazing

Breakfast ends too soon

Breakfast ends too soon

This is a very nice hotel with beautiful rooms and exceptional amenities

Very close to the airport inconvenience

It was well put together staff members included Everything was good

It was well put together staff members included Everything was good

They charged me for parking

Everything was wonderful except the breakfast experience. The food was wonderful but it was a really long wait just to get the food and could never receive water or condiments…I’m assuming it was short staffed when I was there. Otherwise everything else was fantastic

Staff was very nice and helpful.

The airport shuttle was a lifesaver, had to be at the airport at 3 a.m. and it was sitting there ready for me at 2:45 a.m. I also enjoyed the cocktail at the bar, it was a low-key way to end my stressful day. I felt safe in this hotel (woman traveling solo for this trip).

Customer service excellent. Hotel and grounds clean,well maintained

Clean room. In close priximity to my meeting.

2-Room did not have coffee and creamer/sugar. I had to ask for coffee sugar and creamer. The. 2nd and 3rd day they had n9ne available 3- asked different shuttle driver to take me and my new girlfriend to a nice restaurant with soul food and he takes us to the JERK. its was very bad in a very bad neighborhood with horrible people around. Being a minority we almost got robed.

Staff was great - accommodations mediocre at best and poor value - heat made so much noise when it turned on and off you couldn’t sleep

Such a nice find near the RDU airport. Really nice inside, beautiful clean room

not to bad for the price

Very clean room

Room was not comfortable. Shower was impossible

staff at desk was nice but the lobby was very cold temperature and the coffee at the bar they served to me was old and cold

Great front desk staff. Hey Sheraton - give the guy a winter coat!

Elevators broken on our end for the second year in a row! Suite was nice but nobody told us about access to the club room. I found out from a co-worker. Having to turn the tiny room fridge on every 2 hours myself is unacceptable. The food offerings during the ice storm were bad and overpriced. I think the waiter charged my group twice for a party of 6 on my Amex card. People smoking weed on my floor in the stairwell stinking up the hallway just outside my door. I’m a North Carolina Pest Control Association board member. I’m going to recommend we go somewhere else next year unless you address these issues.

Always a great stay! Friendly staff and great location.

Spacious room and friendly front desk!

Staff was great. Room was not. The heater was so loud. It felt like we were sleeping in a utility room.

Yes

The hotel and room was clean. Close to the airport. No issues there, but we had to pay for parking. $10 per day, even as a guest. That was unexpected and not justified. Other than that it’s a pretty decent place to stay for a couple nights.

One of the most comfortable hotel I’ve stayed at but 4 stars because there no microwave in the rooms.

The staff was very friendly and accommodating. The hotel was very clean.

Everything was great.

I really enjoyed my stay. I was there for New Year's Eve celebration. The only complaint I had was there was no Free breakfast. You have to pay for everything. As expensive as the room was for one night you should at least get free breakfast. Other than that, the room was beautiful, clean and quiet. Staff were very nice and professional.I would recommend this hotel.

Staff n clean room

Very helpful front staff, smiling. Very clean room, all amenities in great working order. Great shuttle driver.

Heat wasn't working, ask for another comforter, brought extra bed sheets didn't offer another room

Staff was friendly. Food and drinks were good. Bed was not comfortable

The room was quite nice and spacious. The hotel in general was very nice and I had high hopes upon arrival. Unfortunately I felt the staff were not very welcoming or helpful. Check in and check out were seamless, but my general inquiries throughout my short stay were not met with assurance and I left feeling slightly uncomfortable.

Clean room , comfy bed

Great

Room was not well maintained. Surprising for a Sheraton.

To far

Yes

Had to hold the level on the toilet in order to flush

Good

Clean rooms

I specifically wanted a hotel with breakfast, the elevators were broken, I have a bruise on my arm from the elevator continuing to close on me, the hotel room was dirty it didn’t have soap or body wash

Room was clean and staff was wonderful

Room around the shower dirty, looked like mildew

It was ok

Great food

Nice staff, clean rooms, comfy beds.

Convenience

First off, check-in was supposed to be at 3 PM, yet we didn’t get our room until 5:30 PM because the previous guests had a “late 4 PM checkout.” Why would you even allow a late checkout when the room is already reserved? That’s poor planning and completely disrespectful of your guests’ time. To make matters worse, we didn’t even get the room we originally booked—I accepted a different one just to avoid waiting longer. The $15 voucher offered for the inconvenience was more insulting than helpful. Apparently, our time and patience are worth next to nothing here. Secondly, one set of elevators was out of service, but there was no sign indicating that. The doors just kept opening and closing on their own like something out of a paranormal movie. That’s not quirky—it’s unsafe and unprofessional. Then there was the fire alarm issue. It kept going off, then stopping, then going off again. No communication from staff, no clarity on whether it was an emergency or another mishap. It’s hard to take safety seriously when management clearly doesn’t. Lastly, the entire property is under renovation, but the prices don’t reflect that. If you’re going to charge premium rates, then deliver premium service—not dust, noise, and chaos. Overall, this was a frustrating and disappointing experience from start to finish. I won’t be returning, and I wouldn’t recommend this hotel until it learns how to operate with basic professionalism.

We had a little trouble when we arrived bc they were over booked but they went above and beyond to fix the issue for my family. I really appreciate how they handled the situation. The male manager on site was very kind

Everything was excellent

Nice

No complimentary parking and breakfast, not worth the money I’m paying

All good

Excellent hotel

Modernized property with variety of food options available all day.

Room was clean, great location and the staff was great.

Great customer services throughput, but especially to Grant and team.

The building is a bit older but my room was nice and up to date and the bed and the shower were both great. So overall a good stay with more services than you typically get for the money I paid.

Beautiful apartment, plenty of room for our group of 6 and within walking distance to wonderful restaurants and shops & the Timeout market. Host was very responsive and helpful. Highly recommend.

Professional clientele and amazing staff

From check-in to check out, this was a disaster. Incorrect information about transporting. Expired food in the cafe. A broken window in our room. Paid for club access, there wasnt any. I would NEVER recommend this property to anyone. The absolute worst hotel experience I've ever had

Overall I had a good experience. The staff was really nice and helpful. The only

Nice place to stay with convenience to the airport

Rooms newly renovated & clean- quiet hotel!

It was a quick one-day stay for a convocation ceremony for my cousin from Duke. The overall experience was fun and memorable.

NA

Very nice clean property

The shuttle service screwed us over going back to the airport in the early morning. We had to order an Uber in order to not miss our flight. We were outside waiting for the shuttle at 4:55 AM. Which we found out left early. The next guy shows up and states “I am not leaving until 5:30 AM. What kind of service is that. Someone should have taken us as we were out there in time waiting for the 5:00 AM, you need to accommodate for your shuttle leaving early.

This is my second time staying at this property. I like the comfort and the convenience. Awesome breakfast. Staff is very pleasant.

Wonderful hospitality

Nice, clean, quiet place

Clean and quiet

Comfy room and bed. Very clean. Loved how quiet it was. The service in the restaurant was extremely slow, but the food was great and the server was very polite and friendly.

Checkout time is 12 PM, but room service knocked on my door at 9 AM, making it seem like I needed to leave. I politely informed them that checkout was at noon. About 15 minutes later, a man returned and actually used his key card to open my door, attempting to come in. Thankfully, I had the top latch locked. Perhaps they were new and unaware of the checkout time, but the experience left me feeling frustrated and uneasy. Guests should feel secure and respected in their rooms until checkout time.. other than that everything was fine

The food was excellent, and the bed was comfortable; however, the pillowcase and towels could have been cleaner. I requested fresh towels and pillows, which were promptly provided. The internet connection was reliable, and the transportation access to the airport was very convenient.

Amazing and helpful staff

Amazing clean hotel!

We stay at this property a lot and never have any complaints. Great location and customer service.

Courteous professional clean

Highly recommended!

Everything is good

Great staff , clean rooms

Everything was ok accept the AC in the room. We didn't notice until we got in late. I put in a request at the front desk, but they never came. They did compensate with points but I definitely didn't sleep much

I was actually able to sleep. I travel for work and often have trouble sleeping.

Great for one night by the airport!

My stay was good. Hotel was clean and staff was friendly and courteous

The property itself is nice. It's located in an office park so there's nothing at walking distance. The Hotel overall was clean, however, its an older hotel and the entire second floor and ny room smelled like old cigarettes. I am sure it's embedded into the building and they can't get rid of it, I had a headache the entire first night. The lobby also smelled like natural gas; im not sure if that's the norm. I aslo had a bad experience with the shuttle service. I was told it lest to the airport at the top of each hour, however when I arrived at the lobby i was told they would not be shuttling guests because they had a "special group " to transport and if i wanted to get a ride I would have to wait for the next hour. OUTSIDE of that, the cleaning staff, the front desk and the syat the coffee shop were great

My two night stay was comfortable, quiet and I enjoyed the atmosphere. Would definitely stay again.

Great location, great service! Beautiful lobby!

Everything was clean and staff were really friendly

good

Suggestion: extra blankets & exhaust fan in the bathroom.

Staff left our room door open for an unknown period of time (we were gone about 10 hours) , didn't replace dirty towels, put trashcan on top of suitcases instead of putting it back in the bathroom. Dirty glassware was left in the room each day. Busy mother's day & graduation weekend for them but these things should be almost muscle memory items to do. Bar service was slow which seems odd as this is generally a money maker... it was not busy. Head bartender seemed to deliberately slow walk ingredients for our drinks. Can't recommend this place

Location to the airport

The stay was amazing. I could check in late, get to my room, and relax, and the hotel had amazing amenities. Because I was only there for a night, I could not enjoy them all! The addition of a microwave would be helpful for future guests.

The staff was very helpful and professional. Having a shuttle to pick us up from the airport and take us back was very helpful as well. We definitely will be back again.

Overall the accommodations were perfect. Love the breakfast!

Very good

Clean

Check in was at 3pm, I arrived at 5pm and still had to wait 30 mins for an available room. After traveling, the last thing you want to do is wait to relax.

The hotel amenities were top-notch — I especially enjoyed the fitness center. Breakfast was delicious with a wide variety of fresh options, and the service was consistently attentive without being intrusive. What truly set this hotel apart was the staff. Every team member I encountered was friendly, professional, and eager to help. Whether it was restaurant recommendations or arranging transportation, they handled everything with a smile. I will definitely be returning on my next trip and would recommend it to anyone looking for a high-quality, memorable stay.

Seems like the room is newly renovated.

The hotel was beautiful and the beds were very comfortable

Great stay

They have everrything you need. The service and the staff were professional, very helpful, and genuinely kind.

The stay and service was wonderful.

Very clean and staff was exceptional

Your elevators have been broken 2 years in a row. The one on the far end near the gym is falling apart and the floor indicator is totally wrong. Need more bartenders at the bar during peak times. The main tv in our suite does not turn on or work.

Everything is fine, it's just that we found some pins that can be dangerous, on the floor of the room and I'm staying with a 1-year-old baby

Food was reasonably priced

The location and the upkeep of the property

I had a pretty terrible stay at the Sheraton. I've been staying hear on business for years, and this was my last time. Cold showers both mornings. Even after the renovation, things are already looking dingy. My shower dripped non-stop.

Easy access to event we were attending.

It was nice

Clean, spacious. Starbucks inhouse was really nice

We then were moved to the top floor and on the way out there was a cockroach on our sink. These type of critters can get into your luggage and accidentally take them back home. Overall the lobby and amenities were nice but we will not be returning.

Na

Good location but it seemed a bit worn.

Everything was wonderful!

There’s no hot tub on the property and the mini fridge and bathroom was DISGUSTING

It was a great place to stay close to RDU

Great location , safe area, comfortable bed, great shower, friendly staff, added bonus .. Starbucks only 1/2 mile away

Friendly staff

The Sheraton Imperial Very close to RDU. No airport noise. The hotel staff were very helpful. They had a buffe breakfast. The buffe should be a little longer.

Didn't have hot water the last day of our stay.

Everything was perfect

The hotel was nice, clean and quiet. No complaints! Will definitely book again.

quit , clean and safe

Front desk and reception was outstanding.

Staff is incredibly friendly and kind. Made check-in and check-out seamless

Unfortunately, I was not too happy that the toilet in the room I got was semi-clogged. The room overall was not bad, but the facilities were, with only one elevator in working condition near the lobby. They knew we were four in my family, yet they only gave us 3 towels. I guess this is what differentiates a four star hotel than a three. The level of detail that this Sheraton Hotel lacks.

Nice hotel super close to the airport. Loved the shuttle service!

Nice hotel. Friendly staff

Hot water and out nd wasn’t able to fix or get a new room … shuttle drivers throw your bags around

The air didn’t start working in room 603 until after 5am. Soon as we walked in the hotel we was greeted from heat and the staff at the front desk was sarcastic.

Shuttle service

i like that the gym is a full size one.

It was great

Was great

Shower only has one setting, 3 intense flow that is painful on the skin Dirty Shower curtains Restaurant was closed, only the bistro was open Front desk were very unprofessional, and cold. There was no water or free bottled water offered in the rooms. Hall way smells. Not worth the money, this hotel should be $70 per night. Free shuttle to the airport was very nice.

We were there to attend a graduation ceremony for Duke and this was a more reasonable option compared to hotels closer to Duke. About a 17-20 mins drive from Duke. I would recommend this property

Room smelling and ac units in room loud cant sleep outdated furniture not a good time at all

This is a great hotel and we had amazing, helpful staff. Airport shuttle is great. It's in a very quiet area, but definitely not walkable to anything! Rooms are spacious and well designed and the cafe and bar were nice.

My room was smelling sewage.

Will stay again whenever I’m in Durham!

The front of the hotel and lobby smelled of marijuana. The hotel window kept making loud popping noises randomly that would wake me up. I also felt uncomfortable because there was a connecting door to the room next to me and I could hear them talking clearly as if they were in my room. The walls were exceptionally thin and I barely got any sleep because I simply was not comfortable. Also for a Sheraton I was disappointed in the linen, it felt like I was sleeping with only a sheet that is how thin the blankets were unfortunately.

Room was clean and employees were very nice. However we had arrived, checked in and been in our room for 30 mins when housekeeping burst in, no knocking, just unlocked the door and came in. Then shut the door. No i am so sorry no nothing. Strange i thought. But i would stay again just not in a 2 queen room. Beds in this room are terrible. Very hard.

Great stay. Clean room. Parking lot however needs some serious attention. Potholes everywhere. Beds were decent. Staff were pleasant.

The property was clean and quiet

Great

I did not like that money was token from me while on property