OYO Hotel Durham West Hills

Staff made it a little difficult, bathroom was clean. Room reeked of cigarette smell. Bed was clean.

It's a good place to stay if you are there for a day or 2.

Is a very small quiet, clean motel I would love staying here. Be safe out the way you can actually relax then.

clean, bed firm and new hvac units worked great. It was 100 degrees outside and the unit stayed at 70-74 through the night on auto pool closed

Unfortunately, there was no shampoo, water, or clothes hanger in the hotel room, which was disappointing.

Clean rooms in a quiet area.

Never again to visit. I wouldn't recommend to anyone

The staff was informing It was run down and out dated

It was run down and out dated

Nice the hotel is ok for the price

Very good

Exceptional

The bed was nice and firm, bath tub was comfortable. Room overall was cozy.

The hotel is functional but severely dilapidated. I gave 5 stars to offset the bad reviews that I saw, and I didn’t agree with. It was a cheap place to stay for one night. Caveat: I may have more tolerance to these kinds of things.

Excellent 👍

everything quite great service. Location wae great easy to get to. Management had freash coffie and switch my room to one room that was readt thanks. seen to small lil net flies that was it.

everything quite great service. Location wae great easy to get to. Management had freash coffie and switch my room to one room that was readt thanks. seen to small lil net flies that was it.

They must be renewal

Bullet proof glass at lobby says it all, then add no non-smoking rooms and possibly rented by the hour accommodations. It felt like a movie set.

mess. Didn't feel safe and worried my vehicle wouldn't be there or parted out when I woke up in the morning. You'll understand when you pull onto the property and the plexiglass separating the manager from the customer. I actually packed up after my daughter's graduation and drove the 7 hrs home. Dirty, towels smelled, no place to hang any clothes up. Would never put anything in the drawers. Just your typical minority run hotel. Find something else even if its 30 minutes away!

Bad

Excellent

Rude employee and they are raciest towards African Americans

Excellent safe and peaceful

Kind staff, very helpful, they always keep it clean. Yeah the reputation isn't the greatest, but it's a dainty cute hotel that has always worked for us. The only complaint we have is that the beds could be updated(not comfortable). But we have bad backs. Everything else is fine!

This place is horrible. Don’t book. Even other OYO stays are in better condition than this.

Yes

Quiet, comfortable, and it was right off o 70 on Hillsborough Rd. The restaurant was just the right price and convenient. The road to the OYO needs some work done on it, but otherwise, it was okay.

Quiet, comfortable, and it was right off o 70 on Hillsborough Rd. The restaurant was just the right price and convenient. The road to the OYO needs some work done on it, but otherwise, it was okay.

Amazing

The staff was friendly, but the property is junk. The only thing that okay was the shower. The bathroom faucet sprayed all over and was rusty, the bed was THE WORST I have ever slept on, and the base was hard and squeaky. The place needs a major restoration. You get what you pay for, I guess.

They charge extra $100 and promised to refund after checking out but I haven't received it

Rude employee and they are raciest towards African Americans

Cleanliness They charge extra $100 and promised to refund after checking out but I haven't received it

The road is a little bumpy with the portholes, but it was a quiet stay. I will stay again soon

They don't serve breakfast here.

They don't serve breakfast here.

Its a little off the road. But it is a quiet area. No where to hang my clothes up except towel rack in bathroom. Place is clean they checked my room daily and made the bed. But that is probably the hardest bed ive slept on in a very long time.

Decent hotel for the price!

You get what you pay for. Overall, wasnt horrible, a budget friendly place to stay for some sleep. Pictures from online are incredibly edited to look far more vibrant. Bed was about as hard as the floor. Looks like a revamped motel, and the area seems sketchy off a little side road. A few vending machines outside the main office. Closest place to eat is about 10 mins, limited options.

The faucet was hard to turn on.

Bad

Good parking

Full of crackheads. We did not feel safe. Bugs on the bed, rooms not what is advertised. Rude staff. Huge red flags. Gives trafficking vibes.

Felt unsafe staying there. There are no amenities. Old bed linen and flat pillows.

The vanity in our first assigned room was broken. After we were moved to another room, the vanity faucet was leaking and making a constant dripping noise. The amenities were also very limited—only a small roll of toilet paper and two small bars of soap were provided, with no shampoo, conditioner, or hair dryer available. We expected a budget stay, but we did not anticipate the facilities and amenities to be this minimal.

I love the place nice and clean

Came here for valentine’s weekend. The room was TINY. And the bathroom was tiny. Like no matter how short you are your legs would still hit the door from the toilet. And you would have to dry off from your shower IN the shower just to move somewhat freely. Looks NOTHING like the photos on here. Our room door had a very noticeable crack underneath the door, so much so, you could see the light clearly from outside and when someone walked by. We got lucky, but If it was warmer I have no doubt there would’ve been many different critters in there. Btw, They are a privately owned franchise. WARNING to service animal owners: THEY WILL ASK for paperwork proof of your service animal before they give you a room key. They aren’t supposed to but they will anyway. Also there is a $100 deposit fee once you check in. Nowhere does it say that on here. I could’ve stayed at an extended stay or suburban studios with a whole kitchen. That’s the main reason I chose here was so I wouldn’t have to worry about paying that. Only good thing was the modern/updated appliances and bathroom. I would not stay here again, it’s too much trouble for what you get. I’d only recommend for an overnight type of deal where you’ll be gone by the morning since it’s cheap. but then again, the $100 deposit, so is it really cheap then? Even with all of this, I was luckily prepared for anything to go wrong, so most of this was just inconvenient, but I want to warn others who would otherwise not be.

Perfect for the price

It was a pleasant stay, the room was warm against the cold, and it was fairly quiet as well.

This is a cheap place to sleep while traveling. In that light it's fine but it's not a nice hotel.

Not fancy, but comfortable and staff were welcoming

The metal bed frame did not give ease of access when compared to the size of the bed and the doors were not weather proofed which allowed cold air to come in.

It was quiet room’s very clean heater works real good close to stores and restaurants and Dukes Children’s Hospital I rate it out of 10

I can’t stay here a lot. It’s a very quiet close to businesses and Duke children’s Hospital

Clean room & staff was great...

Spartan but functional

Yes

You get what you pay for. The motel is just old and ran down. The bed was extremely uncomfortable.

Nice place

Yes room was nice and clean plus motel management and housekeeping staff excellent

Exxxxxxcellent hospitality, room was very nice and clean......great price....I will recommend OYO and become a return customer!!!

The room served its purpose. The bathroom and linen were clean. bathtub drain is clogged and does not drain properly.

You are a lier and a fraud and just know I recorded our whole conversation and you will be getting a call from my lawyer

Nice, basic room. Had everything I needed for a quick overnight. The room was clean. Cold when I arrived, but the heat worked just fine once I turned it on. The bed is very firm and the pillows were flat, but even so, I slept really well. Convenient location. Overall, no complaints about my stay there.

Yes

Didn’t get to check in

great staff, very clean room

I did not stay there because it didn’t look anything like the picture it was a hole in the wall

Well, I thought this was a hotel. But it was not. It was a motel! The room was very clean. It was fine for the price and for a one night day. It had a refrigerator and a microwave. But the appearance of the hotel was very dingy. When you drove up, you went through a scrap scrapyard with tons of old refrigerators. It made it look like a real dump. However, the hotel, which really was not a hotel. It was a motel was fine for a night. Honestly, I would not recommend it. The price was great, but the bed frames kind of seemed like you’re in a jail. Not much covering on the beds as far as nice sheets, or blankets. If you just need to get some sleep for the night. This place is fine, but if you’re looking for a nice place to stay, this is not for you. The rooms are undergoing construction. So they’re trying to make it look better. I did send a picture and went to the front desk with the vanity that was completely broken. They said that they are working on getting the vanities. I just wanted them to know that I did not destroy the vanity.

Room wasn’t clean Guest next door were extremely loud

Great room for the price.

Great small simple room for the price

Nice simple but comfortable rooms for the price

The bed was hard. It has no boxspring, just some metal frame and mattress that is worn out and needs replacing. The door needs some extra work in assisting door gaps. Even though you reserve the stay you h

Facilities working, safe parking.

This is a great budget deal. The setting isn't that great. It has a refrigerator scrap like yard beside it, but if that dosen"t bother you, it's very clean, and the staff is very accommodating. My room was small but efficient. A good place to watch full cable TV and sleep.

This is a motel, not a hotel. Renovated rooms were good, bed comfy. Property and area were so-so, wouldn't stay here without my husband.

Everything

Cost-efficient; Renovated rooms; Friendly staff; Very quick check-in and check-out; Close to Duke University; If you need some essentials, Walmart has same day delivery to the hotel. Cons: Our nonsmoking room smelled like an old ashtray; Cigarette odor seeps in from the smoking rooms; Towels were a bit old and rough (luckily we brought our own); Location is quite secluded, with nothing within walking distance. Overall: Great value for the price. I would definitely stay here again, but I’ll bring an air freshener next time.

Staff courteous and room very clean. Great for a basic, inexpensive stay

I booked a non-smoking room through Expedia for last night. At check-in, the hotel first said they had no rooms at all. About 10 minutes after I started contacting Expedia customer service, they suddenly claimed there was one room left — a smoking room — and told me I could “stay there.” I explained my wife has breathing issues and we cannot stay in a smoking room. Expedia “support” was a chatbot loop. After 30 minutes, the first agent disconnected me and told me to start over. The second agent kept me another 30+ minutes, then said they couldn’t fix it and would “escalate.” When someone finally called, he blamed me, saying a non-smoking room was just a “request.” Meanwhile it was 1:30 AM, we had no viable room, the front desk was dismissive, and Expedia refused to rebook us elsewhere even when I asked them to do so. Their “solution”? A $25 OneCash credit — insulting. Only after pushing did they “credit the booking price,” which just forces me to use Expedia again to recover money for a service they failed to provide. This was stressful, time-wasting, and unacceptable. I will never use Expedia again. And no — I will not “DM to resolve.” You already failed. Fix your overbooking practices, stop hiding behind bots, and take responsibility when customers are stranded in the middle of the night.

Room was very clean and comfortable- staff very nice.

You’re not paying a 5 star hotel money. It is cheap and convenient. My room was clean as well and had no bed bugs or any other pests, so for the money I paid everything was fine.

Room was awful, Coachroche above the bed. Terrible mattress, and was just not great b ut defiantly worth the $50

Always clean, staff are great. Limited amenities. I always stay there when in the area.

We liked the location and affordability of the room

Walked in my room and just kept getting a musth smell and the bed was like a rock....

Bad place and I still have not received my deposit back

The place was riddled with blood and other stains. Two different rooms had human waste on them.

Our stay was fine. We didn’t care for how firm the bed was or the driveway entering the place. Also we had an instance where my boyfriend and I were watching something on our iPad and someone knocked on the door to tell us to turn it down.Yes, an IPad. Yet they were loud in their room next to us. Other than that it wasn’t terrible. We also didn’t spend a lot of time in our room.

D

Horrific. Immediately checked out

Dont book through hotels.com..they screw you worse. Under headline at a glance is where the deposit info is hiden..not under price plus taxes for room or what the room comes with.PS.hotel.com, i will get my money back.🖕🖕🖕🖕

THIS IS A BAIT AND SWITCH. DO NOT STAY!!!

Motel atmosphere but nice

They’re remolding, it’ll be nice once they’re done.

I didn’t get the room cos I was below 21 and today is my birthday am 20 and i didn’t get my money back either 🙄

Very Friendly, clean rooms

Reading the poor reviews of this hotel makes it sound worse then it really is. It's a nice simple stay at a smaller hotel when needed. The housekeeper really cleaned the room/bathroom every time, we got fresh towels each day, the A/C worked well, and the owner was kind. Yeah, it's rinky dinky cute hotel, but don't knock it before you try a stay. We ended up getting another night and they were accommodating to help us. If needed, we would stay again.

The owner of the hotel was super nice and accommodating when we wanted to stay an extra day on our visit. Yes, the area doesn't look the best, but it's a nice simple stay. The housekeeper really cleaned the room and we got new towels every time. She took care of our extra trash when we had it as well. The room was good and I would stay again if i needed to.

You pay for exactly what you get. Its a clean room to sleep in. Nothing more nothing less. If you are passing through and need a room for the night this will work.

1 star property, very remote. Rooms are small, beds hard and showers leak onto floor. Theres nowhere to hang clothes. Needs a upgrade.

Get what you pay for

What I liked more about the hotel was its cleanliness and the quietness. Stay has a bit more options to it than other hotels that are around that same price as well. So I think that’s a plus.

They charged me for the room but the receptionist kicked us out.

It was clean and quiet. Check in and check out was super easy, and the staff was very friendly and courteous.

The property period was misrepresented. I drove up and was in such disbelief it was unreal. Walked in and walked out.

Great prices & comfortable clean rooms. Great quiet place too was able to sleep without any problems.

It was really silent which I enjoyed, rooms were clean and everything about it was great 10/10

I’ve been coming here for months taking my son to Duke. Children’s Hospital. Staff is very friendly helpful. The rooms are very clean. It’s a very nice place and very quiet.

I’ve been staying here for several months when I have to come to see my son doctors staff and employees are very nice to me. Very friendly very caring. The place is very clean.

Thank yoi for your kindness. We enjoyed our stay

Bed was too ok frame was too big and when get out of bed always hit it

Clean and quiet

Nice people, room was basic, but very clean. Surrounding area was shabby and that is being charitable. I would go again, but only if traveling alone. Very economical.

The receptionist was very unprofessional,

Nothing

If you just need a bed and toilet, this place works.

The pictures on Expedia of this location are completely misleading. This is a shack of a motel. Boarded up windows, peeling wallpaper, wires hanging from the ceiling in the registration area, rooms reaking of cigarettes, AC units squealing, and mattresses too small for the frame. Do not be fooled into staying here based on reviews (most likely AI or fake) or the cute images you see on Expedia. We felt unsafe & left almost immediately. Misrepresentation at its finest. Beware.

It’s run down. Amenities are non existent. I paid for 2 nights left after 1.

You get what you pay for

I arrived after midnight, having called OYO in advance that my flight was delayed; the property manager claimed that I did not have a reservation; Expedia was unable to resolve this after trying repeatedly; I drove to another hotel and got a room. The hotel manager did not express any empathy and did not offer any solution. I will never stay there.

A bit run down. But it was clean inside

It was just a small, simple hotel. Did the job.

It was good very good

The person who checked me in was awesome at his service

Quiet and clean

Bathrooms were super small. Had to squeeze in just to shut the door

Very nice room at great price and kind staff

Management was rude.

When you pay cheap you get cheap i guess. It definitely didn't look like the pictures they showed. You could tell it is an older building, the bathroom was really small. You jad to be careful when using the toilet not to headbutt the wall. The bed was really jard and really squeaky.

Nice and convenient, no-nonsense. No place to hang my clothing though. Other than that my room was adequate, thank you!

This property was no where close to the photos. This place is in shambles. I have pictures to prove it. They also charge a $100 deposit and do not return it. Expedia should be ashamed to list and promote this property.

Horrible, actually its a complete different place than what is advertised at hotels.com, look at the pictures i am submitting and compare to the ones at hotels.com, i didn’t stay, after checking in, went to the room, had lots of damage, I left immediately to the front desk and requested to check out immediately, i did and still got charged full amount despite i requested the refund, they told me to contact hotels.com, i did immediately, have the chats to prove and nobody cared, not the hotel, not hotels.com. The place had lots of damage, broken bathroom furniture, humidity stains and mold in the bathroom ceilings, the front of the hotel has play wood sheets in the windows, totally disgusting. The mattress was smaller than the bed frame. Horrible place. Look at pictures.

Room was very clean, and property was quiet for my 3 night weekend stay. Property has some age, but happy with it for the price. Reasonable distance to everything in RTP area. Will stay again.

I left the door key after getting to the room. It was that nasty! Calling Expedia to get a refund.

Very disappointed the beds and lien were cheap and not what i like the towels rough and caused my skin to rash up but you get what u pay for

Not sure if there was wifi however everything else was there PSA : Don’t forget your leftovers in the fridge. You’ll just wish you had them the whole way home.

We were there for 4 nights and asked for additional pillows because the ones in the room are thinner than my arm even when folded in half. They gave us our pillows on the very last night because they kept forgetting. 1 night there was a storm ( i know they cant control that) and the whole place was without power and mind you I wouldn't of cared if I could of slept with my window open to get fresh air inside but no.. that's not what happened I had to cook in my room when I had to get up early the next day to go to work. I couldn't the DO NOT DISTURB sign to put on my door so they did come in every day to make my bed and get fresh towels but never removing any of the trash from our doordash meals they just kept piling up. The room was stale and far from smoke free. and maybe people didn't actually smoke in the rooms but it sure as hello came right into the room anytime someone smoked outside. I hated it I should of just slept in the rental car

It's really great staff and really clean hotel

My second stay here very clean staff very friendly. They clean every day even if you stay long-term for several days or even longer it’s real nice with the price you’re paying. I’m very quiet since you’re way off the road 10/10

Bathroom is beautiful

They kept the rooms really clean and came in the rooms every day and clean them even when we was there i haven’t seen that in a long time we travel a lot and i haven’t seen that in years cleaning the rooms while you staying there for a few days only complaint be the parking lot has several potholes coming on to the property and we’re you going to the office other then that it was all good

Clean, quiet, and comfortable. Friendly and helpful staff. Lots of food choices a short drive away. Perfect spot to stay for a quick overnight in the middle of a road trip.

Decent little place out of the city. Has a country feel. Park outside of room. No frills, no extras provided. Rooms have fridge & microwave. Old refurbished place. Stores & food short drive away.

This smaller recently renovated hotel is an economical peaceful place to stay, it’s in a nice setting with a beautiful large Magnolia tree in front. The staff are friendly and engaging.

The rooms were beautiful, and the hotel has recently been remodeled however, the air conditioner in my room did not work and it was extremely hot. Someone came and checked it out and said it was coming on however, it was not maintaining any kind of comfortable temperature in the room and would not run long enough to do so Other than that my stay was pretty great absolutely beautiful hotel

Need closer restaurants

Very clean and quiet

Nice place to stay I think they would be a little better with a little updated room appliances. It looked a little different from the pictures but overall was a good stay.

Well done. Solid value.

This property was nothing like the photos. It had rooms boarded up at the windows, the reception area was filthy, and I felt unsafe. It looked like vagrants were living there. Old junk cars were in the parking lot with a large storage container. Please don't go there.

The air was disgusting. It felt like I shouldn't be breathing it. It smelled moldy and like an old gym bag. I couldn't even open the window to get fresh air. The blanket also had a gross stain on it. If a child lived in these conditions, they would get CPS called on them.

Good place for a night stay

it was quiet. everything was clean. checking in/out was quick and easy. exactly what you are looking for.

This hotel and the service is amazing. I have used it often and will continue to use it.

Not the best, you pay what you get.

I like this hotel

Basic hotel if you need somewhere to stay. The bed is a little hard.

Didn’t stay, property is in a horrible neighborhood. Looks nothing like the pictures. Plywood in windows to hold in ac units. Had a fully refundable reservation. When I got there and didn’t want to stay they charged me anyway! Please don’t stay here .

Report checked in said there was $100 deposit. However, she charged me $115 on my credit card which is still on hold. They refunded $100 however it does not cancel out the charge. I’m going to have to drive down there in person a 2 Hour drive to get this straightened out! I’ve called and I had a manager for another Oyo Hotel call still nothing has to do it in person it’s very frustrating. I don’t know if I would ever recommend oyo to anyone.

$100 deposit for a tiny room in the middle of a filthy area that they hold for almost a week. Matress has plastic wrap around it, so every move makes a bunch of noise. Room was clean, service was decent. Area was horrible. Would not stay again unless they get rid of the deposit requirement.

D

For the price really good place not fancy but very comfortable

Stayed 5 days visiting family. Room was very clean, even smelled clean, not like cleaner, clean. Check in/out was easy, staff were very nice. Great stay for the price. Will definitely stay here again

If you can afford it, my suggestion is to spend the extra $25-30 and stay somewhere more comfortable.

Felt very comfortable!

Great staff, clean room!

My visit & experience at OYO hotel in Durham was horribly unprofessional, uncomfortable & under grading...

Poorly managed

The hotel itself is an older one it was clean the metal bed frame gave a little prison vibe. The service was ok for the price of the rooms it ok. If you just need a quick stay and nothing fancy just simple and basic.

Other than the fact the desk lady kept accusing me of having a dog , it was funny at the beginning

It was alright for what it was. The room was very affordable and it’s centrally located for someone like me who’s back and forth between the triad and the triangle when I’m in town. They give you one key and it has to be returned to the counter. The heat was already on when I came in, which was nice because it was chilly outside. The WiFi is free and open, the room has a mini fridge and microwave, and the parking is close to the door. But there’s no continental breakfast, the night staff walks around barefoot, and I can hear other guests through my door. I would stay again if budget was a constraint on a future trip. It’s worth the affordable price.

Its an older motel thats had some renovations and could use more, but overall not a bad olace

Stay away

It was nice

It’s was alright stay nothing really nothing to rave about. Might be less than okay for some depending that persons opinion of what is okay.

The manager I spoke to at this location was belligerent and rude. He accused me unjustly of smoking in his non smoking room. When i asked for proof he told me the cleaning service would send him pictures in 24-48 hours my stay was over 48 hours ago and i have yet to receive those photos. I also asked for footage of the parking lot where you can see me respectfully step out of the room to smoke multiple times. My deposit has yet to be refunded, overall a terrible experience. I wouldn’t recommend to anyone sincerely.

No bugs, hot shower with good pressure, and fairly quiet

I had a good three night stay here. Room was clean. Bed was okay could have been a little softer and different bed frame. All and all it’s was a good stay, it was quite would stay there again if I’m back in that area.

Bed was hard and mattress was too small for the frame they had it on

I always enjoy my stays here always clean quiet and relaxing.

I booked my mother a room and the lady at the desk was rude and wouldn’t even let her check in even though the reservation was under her name.

Great quiet easily accessible

It's not fancy but recently refurbished and very clean, also quiet since it's set back from the road. A great bargain.

Springs beds, holes in the sheets, road to hotel has potholes and hotel was in the cut.

You should know that there is a scrap yard surrounding this dumpy hotel that looks like it should be condemned! We were so disappointed and did Not stay! Place had a 7.0 rating, ha joke was on us! Should be rated poor!