Homewood Suites by Hilton Durham-Chapel Hill / I-40

The staff did it for me! Any problems i may have had I already have forgotten about because the staff was that good!

The first room I was in had a noisy raggedy air conditioner. So I changed rooms. In the second room there were two live roaches. One in the living room and one in the bathroom. They offered to switch me to another room but the hotel is obviously disgusting. The walls are paper thin. You can hear people coming off the elevator. So I made reservations at a different hotel

Location is good.

Rooms were super spacious, clean and comfortable. Full kitchens with dishwasher and garbage disposal. Loved the rooms! Breakfast was great! Staff was friendly. Pool was nice, clean and refreshing. The rooms with balconies, unfortunately have not much of a view. Outside our room was 2 dumpsters and highway noise. Hallway carpets were pretty gross. Dog friendly hotel shouldn't have carpets. Great location.

After driving for hours you just wanna kick back and flick through the TV.

Everything was great

Clean roomy, breakfast was good relative to these kinds of buffets.

All was very good or great!

If you plan to conduct electrical wiring work in the hallway, you should not assign rooms on that floor to guests. Alternatively, you should have informed us in advance; the noise started so early in the morning that I couldn't get any sleep. This level of service is absolutely terrible.

Yes

We really like the homewood suites brand and look forward to the expected amenities- this one was in a great location but could use a bit of refreshment. Not sure why the hallways have the exposed wiring at the ceiling wall. Breakfast was nice but not as extensive as other locations such as Dallas/ Fort Worth. We had a very long walk from our unit 329 to lobby/ breakfast area. Overall rating is good and I would stay again

Breakfast and gym are great. Pool was closed. Hotel is tired with lots of maintenance needed. Staff were helpful and nice. So it's a mixed bag. Don't expect any accommodations that are high quality. It's an older place.

We loved our stay at the Homewood Suites in Durham. The hotel staff was friendly and helpful - they even accommodated my request to check in early. The room and entire hotel were very clean and well maintained. The location was easy to access and close to both UNC and Duke as well as grocery stores and restaurants. We'll be staying again when we return to Raleigh!

Clean and very friendly and helpful staff

Clean and very friendly and helpful staff

We like the hotel.

The room was clean and the staff was friendly. Very nice place to stay.

The best breakfast bar ever!! Super nice staff. They even hid Easter eggs for the kids and helped them find them. I would definitely stay there again.

A solid choice, especially for an extended stay. Clean and fresh, with few signs of wear and tear. Breakfast with generous.

Exceptional

Superb

We didn’t use the kitchen but enjoyed having the extra room. The room was clean and staff was very nice.

Close proximity to Duke Hospital

Close proximity to Duke Hospital

The housekeeper kept opening our door checkout was at 12 but she was opening it at 10:30 like we were supposed to be gone she opened it once and saw her and quickly shut it and then she reopened it like a minute later and stepped inside. Meanwhile, my daughter was getting dressed in the bedroom with the door open so the housekeeper proceeds to grab the sign and put it on the door. I felt very uneasy after that

There was a toxic odor right outside my room door that was really bad! It was slightly noticeable in my room! I had to sleep with the bedroom door closed which caused the temperature to rise!

My there was obviously some painting going on in a room right near mine and the odor was quite toxic! It caused me and my friend to have a headache through the night and would like to hear what might be done about it

We love having a 2-BR suite for a family of 5. PLEASE PROVIDE LABELED GLUTEN FREE OPTIONS FOR BREAKFAST. Also, the breakfast staff clearly did not understand what gluten free meant. They insisted that I could not have regular milk and tried to give me oat milk, and they said the only gluten free thing they had was oat milk…. Maybe they thought gluten free meant dairy free? Gluten free means NO WHEAT OR BARLEY. They had yogurt out that was marked gluten free when you looked at the label.

No WiFi available when I checked in. Smoke alarms from different rooms went off twice in the middle of the night

Staff was Dr

Yes, our stay was just right! Our sleep was restful and comfortable. Breakfast was plentiful and very good. Just the right amount of everything we needed in our rooms. It was like home away from home. We will certainly look forward to staying in the Homewood Suites again.

The room, however, was spacious and comfortable enough. The staff were very polite and quick to assist with the issues I encountered.

We love having a 2-BR suite for a family of 5. PLEASE PROVIDE LABELED GLUTEN FREE OPTIONS FOR BREAKFAST. Also, the breakfast staff clearly did not understand what gluten free meant. They insisted that I could not have regular milk and tried to give me oat milk, and they said the only gluten free thing they had was oat milk…. Maybe they thought gluten free meant dairy free? Gluten free means NO WHEAT OR BARLEY. They had yogurt out that was marked gluten free when you looked at the label.

Outdated, room was dirty with hair in tub, breakfast was good and jacuzzi was good

Room was fine, with the exception for a musty foul odor in the room, as though a pet had urinated in some corner of the suite.

Had confirmation for room with 2 double beds but they had overbooked and gave us a king. They said it was changed because we booked through a third party. Very disappointed because I was traveling with my teenage grandson. Will not book through you in the future.

The television in the living room was not working the first night. There was also a dripping faucet in the tub that kept me up. The bed seemed to be unlevel in at the head of the bed. I was so uncomfortable that I checked out a day early. I explained my concerns to the front desk receptionist the night that I checked in. She said she would send maintenance up at 10:00 a.m. the next morning. However I had to call again that next morning until the new receptionist. I was also awakened by loud noise in the next room over. It sounded to me like someone was beating something into the wall. They were also doing floor work all around the hotel. Something that should have been shared before and upon checking in. So that I guess may make a decision on their own whether they choose to stay or leave. I will not be staying there anymore. Thank you for asking my opinion and I would like to speak with someone.

Great people really enjoyed my stay

Very good

Room was clean, but the only problem was the toilet was tooo low for someone who have bad knees

Didn't offer any variety

Everything was great

Check in was easy, room was very clean, staff was nice and polite, breakfast was excellent

Very spacious space- and clean.

The staff were excellent. The physical establishment was poor. They need more handicapped rooms. All the rooms need toilets that are more normal in height. Theirs re uncomfortably low. Every other day maid service isunsatisfactory. Every day would be better. The staff, however, were courteous and responsive. We very much appreciated their care for us.

Yes

Unfortunately, we had a couple trip-souring events that will make us reconsider booking this hotel again. We never had hot water in our room. The shower was cold even after giving it at least 10 minutes to warm up. In addition to that, the toilet was an issue. The water level was so high and/or the toilet seat was too low that whenever we’d use the bathroom or wipe, we’d get horrible splash back or our hands would dunk into the dirty toilet water. We switched to using the lobby bathroom, but there were tampons and pads strewn all over the floor.

Room was good. Would like more hooks in the bathroom for towels and also the toilet seats were very low for elderly visitors. But otherwise fine!

liked the size and layout of the suite

The room was clean. The breakfast was bountiful and the staff kept everything stocked well. Altogether very nice stay.Thanks

This property is spacious, but bath needs an upgrade. My tub was rusted through.

It was super clean and the staff was awesome

Disappointing

Nice quite clean

The room was clean, the staff was nice, breakfast was excellent.

We checked in and didn't notice that was the case and was not made aware of this practice. Our luck, we were the off day. We came back to the room the following evening to find an unmade bed, no new towels, etc. I was made to feel it was my mistake not to know this was the case. I got a set of towels...not a great experience.

Everything is old, musty, and dirty. Cockroaches everywhere. We didn't stay long enough to even put our bags down. I feel terrible for the employees who have to work there. It seems like people often leave because it's dirty, but there's nothing that the front desk workers can really do about it other than report to management.

Balcony "view" was a parking lot and dumpsters. Room was nice. Breakfast was pretty good.

The "Queen" beds are not queen size, but standard. The breakfast is hard to reach under a glass shield that's mounted below elbow height.

Good bed. Great shower. Nice staff. What else do you need? Well, they use a single bed sheet and a bed cover. Did not like that.

First room assigned to me smells like body odor. asked front desk to switch rooms and second room was great. Smells fresh. Frig and kitchen area was clean. Bathroom sink, tub and toilet also clean. Although a small roach walked by and I had to kill it with a tissue. Expected in these long term stay hotels with kitchen. First floor hallway smells like someone's home after cooking. Need some carpet deodorant. Third floor where my rooms was, smells fresh and clean. The hot water was only a little warm on the first night. Almost froze trying to shower. Second and third night hot water was hot. Great water pressure. Breakfast was great. Love the chai bowl!!!! Potatoes, meat, fresh fruits, cut fruits, oatmeal, hot cocoa, yogurts, cereal, muffins, bagels, waffle maker, parfait, and of course coffee and selection of herbal tea. Compliments to the chef. Scrambled Eggs was good. Fake eggs that has the look of the egg with the yolk was bad, texture was too fake. Great breakfast for a budget hotel. Wifi was down on the second night. Email to print was good. Plenty of free parking. Fireplace setting was nice to enjoy coffee 24x7 and is always hot when I had to get coffee even at 11pm it was hot. Love the real creamer, not the powder type.

The Chia pudding for breakfast was delious. The sheets didn't smell fresh but everything else was clean. Staff is so friendly I am always happy I am there

Clean room and quiet.

Friendly staff, clean rooms

Negative: The room had sweaty odor (including from the pillows!). Had to sleep with open windows.

Luckily there was one other room available which she showed us that did not smell and she gave us that one instead

Location and party support in conference room. Lack of hot water in shower, one cockroach in bathroom, clogged bathroom sink,

Location and party support in conference room. Lack of hot water in shower, one cockroach in bathroom, clogged bathroom sink,

Loved the location, it was centrally located to the events we were attending! The facility was very, nice and clean. We were very comfortable in our room. The staff was not very knowledgeable.. We were told at check-in that breakfast was from 7-11. When we arrived downstairs to eat we were told breakfast stopped at 10am. We were rightfully upset because that’s one reason we booked this facility. Two we were told (again) at check-in that check out was at Noon but we had the cleaning crew walk into our room at 9am, that’s unacceptable.

Loved the location, it was centrally located to the events we were attending! The facility was very, nice and clean. We were very comfortable in our room. The staff was not very knowledgeable.. We were told at check-in that breakfast was from 7-11. When we arrived downstairs to eat we were told breakfast stopped at 10am. We were rightfully upset because that’s one reason we booked this facility. Two we were told (again) at check-in that check out was at Noon but we had the cleaning crew walk into our room at 9am, that’s unacceptable.

Bathroom a little outdated (not comfort height). Bed comfortable, room size great.

Everything was clean. Many areas appeared to be dated (not updated). Staff was friendly. We were disappointed to learn when we arrived that the king bed we reserved was not available and we were provided with a room with two double beds (smaller than queen size).

Nice stay with friendly and attentive staff.

Great stay. Quiet

Exceptional

Very good

Superb

Exceptional

Older hotel, room smelled of mold. Rooms need a facelift. It was fine for two nights. Shower was fine, older plumbing, kitchette area.

Front desk was always friendly.

Wonderful stay at a very clean facility. Location was ideal & the staff were very friendly & helpful.

Exceptional

I love that it's like renting an economy apt in NY! Has a stovetop, dishwasher, flatware, plates, glasses, microwave and FULL size refrigerator! You can save money by grocery shopping and cooking yourself, especially if you have children or its a big family getting rooms with pass throughs! The King Suite actually sleeps 4, 2 adults, 2 children on the sofa bed! It has the "Great Room" , bedroom and bathroom! You get granite counter-tops! Also, it has communal gas grills and a pool

It served our purpose. Breakfast was surprisingly okay with fresh fruits. Staff very nice. Dated, dull and no good coffee available.

Breakfast there is only 1 waffle iron, which caused congestion. The overnight oats was good

The food selection was limited and the hot food wasn't always kept warm

Great

I loved the Chia breakfast

The staff was amazing and helpful. I love the feature to text the front desk for assistance. The rooms and common areas were clean. My room was quiet and comfortable. The fitness center was thoughtfully designed. The breakfast was well-balanced rather than either yogurt and a bagel or a sugary waffle every morning like most places. Throughout, the arm chairs all needed a professional cleaning as the arm rests were very noticeably soiled.

Upgrades to property and staff professionalism is much needed.

Very nice

Hotel old rundown breakfast was bad.

Unfortunately our stay was not the best experience. I booked thru Travelocity two rooms both with 2 double beds for a total of 6 guests. By the time we checked in, those rooms were gone and we were limited to two rooms with 1 king bed and a sofa sleeper, of which is no where near the same comfort level as a bed. Extremely disappointed. The hotel could not contact me prior to arrival due to Travelocity not sharing person reservation infirmation that they have from booking the reservation. Since it was already really late at night and due to booking thru a 3rd party provider we were stuck. In addition, one bathroom door would not shut completely.

Convenient location got a quick trip

The suites were very spacious with a full kitchen. The breakfast was very nice. I very much enjoyed the outdoor pool, but the water needed to be skimmed or have a net available for people to skim out bugs themselves. The hotel was clean, but minor updates of peeling wallpaper at the baseboards would be ideal. This hotel was priced very affordable for what you got.

Customer service was excellent. There was a smell of mildew in the room. Would have liked better options with the breakfast

The room and property were lovely but we were underwhelmed by the breakfast quality.

Me and my family enjoyed our stay at Homewood suites. The staff was amazing,!!!

Great hotel and very family friendly

Great aneminities

Room smelled strongly of cigarette smoke

Great place to stay. Will definitely stay again.

Wonderful stay in a comfortable hotel and the front desk staff were all amazing.

Liked that the bedroom separate from sitting area. Best breakfast ever!

Staff very nice, great location and suite very roomy

We didn’t like that the toilets were to low

Not enough kitchen utensils; cleaning staff doesn't come back if one is still sleeping when they come.

As my wife and I are seniors, 86, the very low toilet in our suite, 324, was extremley hard to get up and down on. Aside from the toilet, everyrhing was five stars. Thank you

The staff was very nice the bed was very comfortable.

2nd stay here for business and both times cold showers in the evening and the morning. 2nd time worker at the breakfast area was rude and talked down to people. Front desk lady was less than helpful and not so friendly either. When I asked her about the consistent problem of not having hot water for showers. Her reply was “I’m not the GM, come back or call Brittany”. Night shift lady was awesome. She was more than helpful during check in. This place is clean and has potential, but the rude and hateful lady at the breakfast area is enough to forgo staying here. Do stay here for that reason and if you want a warm shower because it won’t happen!!!

Just not a great experience

I will not consider Homewood Suites unless i can be convinced otherwise.

Good place to stay!

Nice place, would choose again

The staff were kind and courteous. The room was adequate and comfortably slept my family of 6.

Very convenient location with lots of dining/shopping near by. Amenities could be updated but overall a nice hotel.

This place met our expectation. It was a quick trip for a college visit.

GREAT

Great value for the price. Property is clean and staff was very friendly and accommodating. Loved that we had a kitchenette in the room.

Person up front was very nice. Otherwise this place needs a redo. Really not a pleasant stay. Will never go back.

Good value for location near both UNC and Duke. Friendly staff.

Good

Friendly staff, nice spacious suites.

We splurged for this weekend (and found all the less expensive accomodations already booked) and found Homewood exceeded our expectations -- comfortable, quiet, convenient. We'll be back!

Hotel accommodations were adequate and the people were nice - but this hotel room is a bit tired and in need of a refresh. Never-the-less it did provide us with a good bed. Kitchen is nice to have. Chairs sit too low vs the counter. Shower mechanism works but is in need of adjustment or replacement.

Stay was OK. Woke up in the middle of the night with a water bug crawling on my wife’s arm. Not a great experience.

The hotel rooms are old and in bad condition. The breakfast was not good.l

The food is delious especially the quinoa pudding & cold oat pudding. The staff were nice and helpful

The staff is friendly and helpful

Everything was great. We just wish if your having bathroom issues that a hotel employee should resolve the issue not the guest.

We had a suite, which was spacious for our family of 5. The cons were that the water didn't get very hot in the shower, no ice machine,and no indoor pool. We visited in March, so the outdoor pool was closed.

I disliked that the bathtub faucet would not shutoff completely and there was constant dripping. Also had rust stains around the faucet. Also the toilet did not flush well. This was reported checkout. I was assured that it would be looked into.

Nothing to complain about. I will stsy there again.

Hotel itself was great. Property not so much. Parking lot adjoined comfort inn. Since we had 2 bed suite front clerk old us to park in rear as would be closer. No security or Cameras and 3 vehicles had windows smashed in next to ours. Ours was good thankfully. Need security.

I enjoyed breakfast.

Very nice!

Great staff and room

Great staff

Love having a suite!

It was good

No hot water

Very clean, nice staff and our room was larger than we expected and that was awesome.

The computers were down as soon as we entered the hotel. That was very inconvenient, but hotel staff were amazing given the circumstance.

fantastic weekend beautiful place everything was clean the staff were very friendly

I really loved that the suite not only had a kitchenette but also a full size balcony that allowed us to step out and enjoy fresh air. The room was very spacious with 2 large tvs and a nice bathroom. Breakfast is served daily and I enjoyed the options provided.

Cleanliness

The rooms were clean and comfortable. Breakfast was delicious. Overall feel was cozy and relaxed.

Good location and friendly staff.

Really Loved the place we will use it again

Beds aren't the most comfortable (got a room with 2 double beds). Last time we got a room with a king size it was a better mattress. Vacuuming by the housekeeper could be better. The women working at the breakfast buffet were miserable. Ladies at the check in counter were friendly and helpful.

My family stayed in a 2-bedroom suite at a great value rate. Very comfortable and breakfast was included. Can’t beat that!

Great property! My wife had surgery at Duke and the suite with handicapped bathroom was perfect. Will definitely stay again!

Nice, clean property easily accessible from highway.

The rooms need updating and maintenance. The shower faucet was loose and furniture was very dated and in disrepair. The staff was very friendly but a better job cleaning and vacuuming would be helpful.

Nice, spacious rooms. Comfortable beds. Full bottles of shampoo & shower gel instead of tiny bottles. Breakfast was typical, but i had a chia pudding which was pretty good. Only complaint was that there were no ice machines, so if you wanted to fill up your Stanley or Yeti cup with fresh water and ice you had to ask for it at the front desk. That was inconvenient so don’t know that we’d choose this hotel again.

Easy access from I-40 yet very quiet rooms. Rooms had very nice kitchen area and separated from bedroom!

Service was good. Room clean only issue was a mildew smell on hall as well as in my room. The complimentary breakfast was good as well. I was overall pleased with the stay. Was in town for game between my alma mater NCCU vs UNC. Would definitely recommend though.

We had to walk over to the home Depot nearby to get supplies to clean car seats the best we could and tape the windows for the 3 hr drive home. We spoke to the police and he said because the hotels in area we stayed at are close to the interstate that vandals smash and grab and get back on the interstate, plus Durham NC is one of the highest crime cities in NC now next to Charlotte NC. If you take the chance there, the hotel and rooms were very clean and comfy. Too bad we can't stay there anymore. We only stay in Durham for my husbands Drs appt at Duke. We had an appt this morning ( Sept 10th) but we left yesterday the 9th due to this incident. The hotel had cameras but that doesn't matter to vandals. Hope this helps others. If you stay un Durham Id say stay where there is a parking garage. We were NOT charged for the 2nd day. Everyone at the hotel are very nice. Others who work at the hotels said this has happened several times at this hotel so beware. Good Luck.

Staff are friendly. The place is clean.

Pleasant stay. The hotel is dated somewhat and the first day there were issues with hot water in some rooms including mine. This was quickly fixed. The staff were friendly and helpful. As always, the room layouts were great.

Property is in close driving proximity to several shopping areas and restaurants. Staff was very helpful in offering assistance to disabled guest.

They kicked me out because an employee pretended that "my twelve year old hitted her",but he was only my 5 years old autistic ki, who when sleeping on my husband's shoulder had a spasm in the hallway when the employee when passing by.we apologized to her and try to explain the situation to the receptionist but they didn't understand and gave us less than 24 hr to leave a property.

Nice

Location was great. Staff was friendly. The property however needs deep cleaning on the furniture and carpet. The bathroom tub faucet constantly leaks. Sofa bed has blood stain on the mattress.

Wife and I stayed in a double bed suite with our 15 year old. Beds were a little small for 2 people and the couch and carpet were very dated. We put a bed sheet over the couch. The rooms have a fairly nice layout and worked for a family of 3. Any more would have been right. Small kitchen was nice.

Dirty, crunched up dorito in the carpet.

Na

Its getting a little older but still maintained and always very clean and pleasent stay.

Great Value, safe and great amenities

Great Value

The hotel was quiet and in fairly good condition. The pull out bed in the couch had a big stain on the bottom, which was a little off putting. Everything else was pretty clean. The suite was nice size and the kitchen was nice. The hotel staff were very nice. At breakfast there were various choices - cereal, bagels, muffins, eggs, sausage, toast, coffee, juice. The only suggestion I would have is to maybe label the muffins and maybe have another sweet treat like danish or cinnamon rolls. Overall our stay was good.

Only thing was we asked to get towers n for them to get the trash we got the towels but the gave us trash bags n told us to bring trash n put it in her trash ben. That was a NO

All of the Hilton staff members were very professional and friendly.

Rooms was very clean and big. Walkable to many restaurants and shopping

The Hotel was quiet, front desk agents and staff were friendly & apologized for inconvenience but then again low stars for not offering a discount for the AC not working properly at night. AND the fact that maintenance was scheduled to check the smoke detectors in the rooms but at NO moment did they send out a flyer to let quest know that they needed to get in the rooms. I had someone knocking on the door, but they never identify themself and why they needed to get in the room (I had the "Privacy door tag" on the door & he INSISTED that he get in without asking if everyone was dressed!? If they would have slipped a flyer under the door the night before to let the guest know!? (I WORKED AT A HOTEL AND YOU HAVE (MUST) NOTIFIY THE GUEST OF ANYONE OR ANYTHING THAT WILL BE HAPPENING IN THE RESERVED PAID FOR ROOMS)!!!!! But yes, after that they did send out a flyer for another maintenance check after THAT!!! I was appalled that the maintenance staff member DID NOT identify himself & then accompanied by an outside company (Fire Inspectors) as well!!!! SAFETY first for me and then you can say I was or may have been wrong to NOT let them in at the moment WHICH I DID due to the fact that I know the inspector had a job to do!!!!! Another reason for low star is breakfast (brunch)! They had tacos on the BREAKFAST bar. We had breakfast meat at least 3 times in a 9 day. AND I saw a staff put the ice used to cool the yogurts in the water cooler that we drank!! I'M GLAD I BUY WATER ...

My stay here was great, the only complaint that I have is the Hilton apparently doesn't have but 2 washer machines and 2 dryers in the entire hotel which is insanity.