Hilton Garden Inn Durham Southpoint

Clean room. Good breakfast.

This is an amazing hotel with a very friendly staff and amenities

The room was clean. We had a nice 2-night stay here.

Love this place!

Clean and very friendly

Great

Clean and very friendly

Great

Very good

Location THE FRONT DESK STAFF

Location THE FRONT DESK STAFF

Good location Staff and the room was just mid

Staff and the room was just mid

The property was in a great location with easy access. The rooms were clean and beds very comfortable. There was nothing I didn’t like!

The property was in a great location with easy access. The rooms were clean and beds very comfortable. There was nothing I didn’t like!

Very good

Staff

Exceptional

I was pleased with the overall experience of my stay.

I was pleased with the overall experience of my stay.

Friendly staff. Clean hotel Location was mid

Friendly staff. Clean hotel Location was mid

We were booked for a 3 night stay. On 1 of the 3 nights our room was not cleaned. I went to the front desk to get clean towels and specifically asked that housekeeping clean our room the next day. The next morning, we saw housekeeping outside the room next to ours andI asked the girl if we were to have our room cleaned. She told me that she would be there in 10 minutes. An hour and a half later, when we checked the hallway, she had skipped our room entirely and I had to ask again to have it cleaned. In addition, the first night we were there, I tried to call the front desk but the phone did not work. I alerted the front desk and they said that they would have maintenance come up and fix it. No one ever showed up the entire time we were there.

Excellent and clean hotel with very good breakfast with omelette à la carte

This hotel was very convenient, it is attached to a Ruth’s Chris steakhouse and share a lounge area with gas fire features. AJ the manager of the Steak house is awesome and very accommodating. Nice bourbon list as well. Highly recommend this property.

Unfortunately, the condition of the room added to my dissatisfaction. The room looked shabby and worn, especially the bathroom wallpaper, which had noticeable brown spots and appeared poorly maintained. The bathtub and shower also had chips and looked old and dated. Overall, the condition of the room did not match what I expected. The late checkout issue only added insult to injury. Based on this experience, I will likely not stay at this hotel again.

The room was clean but it was also very dated. The beds were comfortable, it was quiet, and it was in a nice location. Right across from the mall. The halls and rooms were carpeted and stained, not like the pictures online. The back of the toilet fixture was rusted. The breakfast was very deceiving. It looked like the free breakfast you get at any other hotel. I had 1/2 a bagel and some potatoes and was charged $15 per person!!! They should make this more clear

I didnt like the fact that guests had pets that ran around,off of a leash.

The room was clean but it was also very dated. The beds were comfortable, it was quiet, and it was in a nice location. Right across from the mall. The halls and rooms were carpeted and stained, not like the pictures online. The back of the toilet fixture was rusted. The breakfast was very deceiving. It looked like the free breakfast you get at any other hotel. I had 1/2 a bagel and some potatoes and was charged $15 per person!!! They should make this more clear

Rooms were super clean and hotel lobby as well. Location is excellent. There were many college kids there for a taekwondo competition so breakfast was packed. Otherwise, very happy there.

Amazing

Staff and room were great EXCEPT the toilet in our room ran non stop and you could even hear it with the bathroom door closed. AND the tub drain was clogged because when one person took a shower the water filled up mid calf level inside the tub. You stood in dirty water not draining. It took quite a while for water to drain out so next person could even attempt to take a shower. Those two things made our stay not so great.

Great safe location. Nice hotel but some updates may be needed soon.

Good

Everything and everyone was great!

The check in staff was great! We needed to add a person to our reservation, and the staff worked to make sure we were in a room that would fit our needs and deliver the things we needed promptly.

Great hotel with friendly staff and comfortable & clean rooms

Everything was great..

Friendly and professional staff. Great location. Mall very close, we walked there! Restaurant on site! Ruth Chris!

Friendly and helpful staff from check in to checkout.

Super friendly staff. Great area too.

Staff was EXCELLENT. Hotel is in a GREAT location. My only "complaint" was that the TV in the room was not a smart TV, so I couldn't log into my Netflix account in the evening. But I would definitely stay there again.

Comfortable bed, clean, updated bathroom, very helpful kind staff. Definitely staying here again!

Everything was exactly as advertised and very personable staff

Breakfast was good. Small bar was convenient. Rooms were clean. Overall a nice place to stay.

Front desk staff is amazing! They truly do all they can to make sure everything is right for the guests.

Everything was great. All of the staff were genuinely friendly and accomodating.

Spotless room and delicious breakfast!

Great location. Beautiful property. Many restaurant options in walking distance. Clean, comfortable, well maintained. Generally staff is great. Have had good bar staff, but this time not nearly as good.

Room was clean and stafff was very helpful

Rooms clean and great great condition. Staff very friendly. Good location.

Room was spotless. Great staff!

It was not handled well by the hotel staff. I expected more being a Hilton Honors member. Very disappointing situation and a costly one also.

The front desk and grill/bar staff were amazing! Very friendly, accommodating and professional!

The hotel room felt like a small condo with all its' amenities. There was a place to relax and watch television other than laying in the bed.

Location, cleanliness, spacious room, facility was all very nice!

Checkin and customer service

Nice hotel in great location

staff was kind. Will was helpful

Great selection

The only negative: Extremely loud heating/air unit.

Friendly staff and easy check in.

Everything was fine except room temp fixed at 66 on a very cold night, no extra blankets. Not everyone would be comfortable, I had to make do.

Within an hour of entering the room a large cockroach ran across the floor. I reported it to the front desk staff who were responsive and offered to move me to another room. I decided to stay so they offered me $10 discounted breakfast for the remainder of my stay. When I attempted to use the coupon the waitress in the restaurant told me it was only for one day and attempted to take the coupon away from me. I notified the desk supervisor who went over and informed her that it was good for all of my stay. I ordered French toast and sausage. When I attempted to eat the French toast, I realized it was as salty as the Dead Sea and the sausage had a terrible odor to it. I guess someone thought I deserved payback. I requested that housekeeping refresh my room but that never happened. When I took a shower the hot water lasted only a few minutes and then went cold for a few more minutes. It seems like there is something wrong with the system or it is programmed to limit hot water usage. Needless to say I won’t be staying at this location and it has eroded my confidence in the Hilton Brand as a whole.

When we arrived it was about 1:49am there was no one at the front desk and the front doors were locked. I called the front desk via cell phone and rang the call button by the front door. There was no answer and no one arrived for approximately 10-15 minutes. If the front desk person is alone overnight, why not have some sort of cell phone or mobile device so they can be alerted when away from the desk. 10-15 minutes is a long time for a tired family of 7 including two toddlers that just finished traveling 4.5 hours.

Bar staff members were great! As were the other staff. Love the outdoor patio with fire tables. Several very good restaurants within walking distance. Room was very nice. We did eat breakfast as it was a bit pricey. One thing I suggest is that coffee and water be available in the lobby for all guests not just those eating breakfast. Complementary water and Kurig coffe were available in the room. Would stay again and highly recommend.

Room and service was outstanding

Staff and location were great- Room was good but could have used a little updating.

Very clean and exceptional service!

The staff was great!! Being from CT and doing a marathon nearby everyone was so accomodating and nice!! Would highly recommend staying here and so convenient to the airport and the area, the mall was awesome right across the street!

Yes

Only negative is the bathtub is slippery and treacherous. The check in was excellent. Staff is helpful and welcoming.

Enjoy staying at this location, the hotel is always clean. The staff is always polite and helpful and the location is super for access to the highway and for lots of shopping.

Don’t tell me to add a review.

The hotel was very nice and comfortable. The only things i would have like to see improvement on were the super low toilets

The carpeting in the hallways and room was disgusting. I can’t believe the Hilton brand has dropped to these levels. I felt as if I was at hourly rental hotel. Will never stay at a Hilton again.

Friendly staff, clean and comfortable rooms, convenient location

Staff was very friendly, but the bathtub had a slow draining issue. I used my Expedia points to pa

Always a plesent experience.

Great location for us...easy to hop on 40 to get to Raleigh, Durham and Chapel Hill...too bad the pool was only open for part of our stay

Great location

Clean and convenient

Excellent staff interactions; very personable/friendly! However, the availability of a bellman to assist with luggage would be greatly appreciated. Additionally, daily room cleaning would be desirable.

I enjoyed my stay and got a good night’s rest. The hotel is nice, but the furniture is getting dated and quite worn. I was first assigned to a room that had not been made up, but that was quickly corrected as I was switched to another room. No big deal. The toilet was running off and on, but I was able to figure out how to stop that by giggling the flush handle. A maintenance person knocked on my door quite early in the morning apparently to check on a wall they had recently pointed in the room. That was just a confusing encounter, as I had no idea what he was talking about and he did not come inside to check anything. Otherwise, the room was excellent and I had nothing but good interactions with the staff. Overall, I had a fine one-night stay at Durham Southpoint.

It was a great property to stay at.

This was a wonderful hotel. I don’t know if I’ve ever had a hotel staff be so friendly, take such pride in their job, and obviously have great leadership.

Excellent location, near shopping, hike and biking trails. Hotel immaculate. Excellent bar area, eating area, lobby and outside seating. Great selection of food, drink and miscellaneous sundries for purchase in lobby.

I won’t be staying there again.

Clean and everyone was friendly

This property was located at an excellent location, surrounded by great shopping options. My hotel stay was excellent with a soft bed and space, and the staff were friendly and courteous. The next day, I enjoyed an omelet and a hot breakfast that was affordable. I would definitely stay there again.

Very disappointed there was no complimentary breakfast. They offered a breakfast buffet for $13.95 was looking forward to breakfast.

Bed wasnt very comfy

The property is always clean. This is not my first stay at the Hilton Inn in Durham,N.C. Just keep it up!

Very nice and friendly staff and very clean!

Nice Hotel!

Nice

On a better note our beds were comfortable and the room was clean. Very convenient to the area. I have given this property 5 stars before.

The thing I didn’t like was the $12 charge for a minimal breakfast after spending $1100.00 for 2 nights. Very disappointing.

Was a prefect spot to stay along my travel. Met above my expectations and was close to all the things i needed.

I always love staying at the Hilton Garden Inn when I come to town. The staff is so kind and helpful.

The staff was very nice and provided excellent customer service 👏

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Our shower leaked and the shower curtains are cheap. Beds were great. We paid xtra to take our dog but unfortunately he got attacked by another dog that was off leash in the lobby! Not the hotels fault but very upsetting.

Staff was helpful and friendly.

I like how professional and friendly I was greeted. The staff was so nice. Rooms so cleans. The area was excellent. I like shopping so having the mall across the street was excellent. The breakfast was good, but I didn't like paying $13.95 that needs to be included with the stay. When I return to the area I will stay again.

No free food

Everything was great only thing I had a problem with was froze in my room. I was unable to turn the air conditioner off or down or even switch it to heat and then also the hot water pressure is terrible. It took forever to feel the jet tub.

Reserved a king junior evolution suite, but was given a regular 2 queen bed room. Paid extra and got less.

Stay was good wasn’t able to accommodate late check out

Hotel staff came with thermometer to measure water heat!! Requested the night before departure to allow additional time to check out the next day. Was not feeling well and was told they couldn’t tell me and that I had to call on the day of. Same person on duty the next day refused to check reservations the day beforeWas told it was the RULES!! Also arrived 15 minutes before closing of one breakfast. Was told I absolutely couldn’t get any more food by 10am when they closed the place down. Asked for 5 extra minutes and was told those are the RULES!! Didn’t realize this was a boot camp hotel and will never be returning. They need some lessons in hospitality!

Nice hotel. Friendly and helpful staff. Very clean. Comfortable beds. In a great location. Lots of shops, eateries and mall within walking distance.

Great breakfast. Nice room.

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Loved the property. Our door was a little troublesome and stuck a lot.

Would be nice also for house keeping to turn off any preexisting clock alarm when a new costumer checks in

I thought some of the furniture was outdated. The desk in our room showed servere wear and tear. If i had a complaint it was the noise level. apparently the doorsxare extremely heavy in the rooms. vSo between people coming in and out of the rooms and maid service cleaning. You could not get any sleep on the 2nd floor. vi by no means am a light sleeper. The slamming of the door made you jump. So no sleep the two mornings we were there. Honestly had it not been such dreary cold and rainy weather we probably would have checked out saturday morning. It was not a restful visit. Everyone was nice in the hotel and the lobby and outside firepit was very nice.

Pool was cold and the pool room was cold. Should feel like an indoor pool. Didn’t go in because it was too cold.

Had a cute room, huge and huge bathroom and a lot of good lighting, definitely recommend

Great

Enjoyed the cleanliness of the hotel and the pool!

Convenient to shopping and plenty of options to eat

Front desk polite and accommodating. Room was clean. Beds comfortable. Good space. Great location. The heater/air conditioner fan very noisy. The hallways and carpet showed lots of wear and needed vacuuming.

Bathroom was not properly cleaned.

Booked a king suite thinking that we would have a luxurious experience, but unfortunately we didn't. We didnt have heat in the main bedroom, the shower didn't get hot and then it wouldn't turn off. Had to use the guest bathroom sink because it took about 10 minutes for the water to heat up in the main bathroom sink. Didnt use the pool because it was too small. Website says room service was available, but when we inquired about it we were informed "that's a lie the website is wrong." Breakfast looked like the breakfast you would receive for free elsewhere - definitely wasn't worth the prices being charged. All in all not a luxurious stay, totally disappointed.

Excellent

The hotel room was clean and the staff was courteous.

Good sleep

Everything was great

Very nice experience

Wonderful place to stay!

Overall it was great only thing i had a dog in the other room and was barking when i was in and out of my room.

It was quiet. The beds were very comfortable.

We have one evening stay at this hotel on 11/16/2024. At around 9pm when I tried to use shower and bath tub does not have water at all. The hotel frontdesk said they would contact working to fix the issue. But few hours later, after repeated calls, they said the people who could fix the issue all went home. The earliest time possible to fix the issue would be 8am the next day, which is about the time for us to checkout. The frontdesk then said he would discount the charge for $100, but since I booked through Expedia, they would refund to Expedia and I have to contact Expedia for the discount. The I contacted Expedia Travel Team. According to Expedia Travel Team, "Unfortunately, after multiple tries, we weren't able to obtain an approval from the Hilton Garden Inn Durham Southpoint manager to waive the refund fee."

Pool dirty and air temp cold

Quiet room

The staff at the dining is so thoughtful and nice.

Staff was friendly. Excellent location. Breakfast good

Good location. Clean

Room was nice and clean. Restaurant was awesome. Service was great.

Everything was just as planned, staff was friendly and facility was great!

A/C and hot water did not work in the room i checked into. I called front desk at 10p and did not get an answer. I was not given an option to move to another room until 2p on Friday. The gentleman in maintenance that helped me move my room was very nice and helpful. I was given a free coupon on Thursday at 12:30 pm on Thursday....2.5 hours after breakfast.

Our room was very comfortable and clean.

Well located for shopping at the mall or dining at local steakhouses

The room smelled like heavy cologne. No hand soap in the bathroom. I was told breakfast was served between 7-11. They didn’t say for purchase. I assumed at least free coffee. I planned on a grab and go and was disappointed I needed to take the time to stop on the road.

This hotel needs a face lift. Rooms are in rough condition and could use some updates. My bathroom had no bath towels or soap upon arrival.

Shower was not working, and hot water was inconsistent.

Hotel staff is excellent very helpful. The only bad review is over the past 3 years of staying the rooms dated and worn without being maintained. grout and tiles missing in bathroom. rugs worn out and missing wallpaper/paint in spots on wall.

I just stayed at the Hyatt and could have stayed another night there for $80 less, and had breakfast. The same Cheeze-It has been laying in the hallway since check in. Terrible service, advertising, and cleanliness. 1 star rating or lower.

Convenient location

Love it here

The property was neat and clean inside and out with the exception of the laundry room it needed to be swept. One of the staff had charged me for an extra day and it wasn’t a promblem of asking for the money back but he did not credit the money back properly.I had to call back again after 3 days and talked to the manager and she said he had missed a step but she corrected it. Also the halls are hot on the upper floors. I noticed this in another hotel. Is this normal? Never seen it this way in other hotels in other states.

Excellent

Front desk staff was friendly and efficient. Room was clean, spacious, and quite. Would stay again.

Hotel was nicely appointed with lots of indoor and outdoor seating. Room was clean and nice. Quiet. Most thrilled about the breakfast that they served until 11 am! Great variety, great service from the dining staff. Overall a relaxing, great stay.

Normally we stay in Choice hotels (basic stay, breakfast included). But, we had a little extra $ to spend so we chose this place. Overall, the hotel was very nice, clean, and comfortable. Not sure why but we ended up with a handicapped room so it was right in front of the elevator which was noisier than it would have been. The shower/tub were very small and slippery! The shower curtain stuck to the body when wet so that wasn't a nice experience. We had a good night's sleep and was looking forward to breakfast, but that was the biggest disappointment. It was NOT included so we had to pay an extra $14 per person. The food was LESS than mediocre and highly disappointing. We would have been better off going somewhere else. If you do stay here, make sure you don't get a handicapped room unless you need it, and if you do, please use CAUTION in the bathroom! Make plans for breakfast and do not waste your time and money on this "amenity".

This is not a gamer, friendly hotel you cannot plug anything into the HDMI inputs on the TVs in the rooms so you cannot access any of your streaming capabilities. You can only use the cable TV that they have.

Na

Good breakfast. Staff nice. Rooms cleaned every day.

Excellent, just the front staff not friendly

Good location. Friendly staff

Though the amenities listed say there is a hot tub, there is only a room available with a jetted tub. I booked because of the hot tub. Additionally our room had dirty floors and no coffee. When we asked for coffee the front desk said they were out.

Staff treated us amazingly! Would go back for sure!

Rooms need updating.

Went down to use the pool only to find that it was ‘closed for a private event.’ Apparently, the hotel had reached a co Tracy with a swimming school. Therefore, it was closed to patrons. I was informed by one of the swim instructors that it would be open at 6:30pm. Decided to wait in the lobby with my children. I went to the front desk to ask about whether the swim school would be active on Saturday and was told yes, but that she didn’t know which times. I asked ‘is there anyway to find out the hours?’ Her reply ‘are they still there.’ I replied ‘yes.’ ‘Well, then you can go ask them.’ Obviously, I was a bother. We did use the pool that evening, but be warned it is very small. I saw that it listed a 25 person max-theirs is. I way. I was there with my two boys 5 and 8. Another mother brought her three boys all under eight and then a second sibling pair arrived (approximately 12) that pool was FULL. Furthermore, in the description it said amenities included a continental breakfast. Not so. Breakfast was $13. One of the main reasons we picked that hotel was for the pool had I known about the swim school, I would not have booked it. We will not return.

Had a great stay. The young lady at the front that signed me and the gentleman that helped me book another night stay were polite and very helpful.

Staff were nice people. Something off with this hotel.

Excellent staff and service

Great time

Hotel has many utility issues including cold water for an unreasonable amount of time during our stay. There are also many unsightly damage to property within the rooms and hallways of the hotel. Staff was not very apologetic or empathetic to our concerns.

I was in N.C. for a reunion BBQ in Piney Wood Park which was 7 min. from hotel. The staff and accommodations were great. I will be staying here for next years reunion.

Poor attitude at check in. Room was not as clean as normal and things were broken like the remote and the air conditioning had a squealing sound.