Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

Very good

We checked in pretty late though, but the receptionist at the front was super helpful. He was very knowledgeable about the property and everything around it. Breakfast was amazing the ladies who cooked it did it a great job and they were so welcoming. The pool was fabulous. Good amount of tables and love that they had towels out there. The pool was half shaded, which was really great as well. The water pressure in the shower was amazing and it got so hot. I love a good steamy shower. The room was very cozy. Had a lot of space. The air condition was fabulous. We even noticed while we were gone throughout our busy day. They came in and gave us new towels and picked up little trash here and there which was super great after a long stressful day. I love that there’s a gas station right down the street and a grocery store about four minutes away. Altogether we loved it and definitely if we ever visit again will be choosing this hotel. I think the only downfall is this hotel is about 30 to an hour away from a lot attractions. But also good cause once you get down there, the traffic is crazy and it is very noisy so I’m definitely glad we pick somewhere kind of far because it was so quiet and the scenery was beautiful.

Clean and staff was nice TV not easy to use

Clean room ... nice staff

Very good

I had to wait for 30 minutes at

We enjoyed the free breakfast. The staff was friendly. We booked a king room. They gave us a queen instead. Asked to be moved but said no king was available. They did offer a room with two double beds that we declined. There was a roach crawling on the wall in our room. We asked for an extra pillow, the staff said they didn't have any extra available.

Best experience with everything, will be my go to when in the Atlanta market!!!

Breakfast was nice. Staff members were all great.

It was a clean place.

Superb

Location and layout Entire building is not clean and strongly smelling.

Staff

All the staff was so helpful and nice. But Tangie and Celene at the front desk were incredible at answering questions about the area. The hotel was clean and well kept. The breakfast was also tasty and not boring like normal hotel breakfasts.

Clean room

I have never been so disrespected by a hotel staff in my life. After driving for 9 hours with my family, we arrived exhausted, starving, and desperately needing to lie down. Instead of a smooth check-in, we were forced to wait for over an hour. To make matters worse, the staff looked down on us and treated us like we were homeless just because we were tired from traveling. The front desk lady was incredibly rude, spoke to me with total disrespect, and then just walked away mid-conversation. After she left, a male staff member came over, but instead of helping us, he walked outside to sit down and chat with a girl. They claimed they were making us wait because they were still cleaning our room. That was a lie. When we finally got inside, the room smelled absolutely terrible, and the shower gel was completely empty. We were so exhausted and drained from the awful treatment that I didn’t even have the energy to call management and complain. I just went to sleep, woke up, and left immediately. I will never step foot in this hotel again. They took our money and treated us like garbage. I deserve a full refund. Avoid this place at all costs!

Breakfast need update ! Everything perfect

The staff was nice, it was nice to have the kitchen for a family on vacation. The staff made changes quickly.

Disappointing

This is an okay dumpy hotel with dingy beds

Clean room breakfast good

Very nice and convenient for a business trip

good breakfast and clean room

Clean good breakfast and nice place

Staff never answers the phone and are rude. Room is not clean and smells.

Clean , courteous staff Only two towels in room however I read notification on wall & could have called front desk. Nothing major .

Exceptional

Clean , courteous staff Only two towels in room however I read notification on wall & could have called front desk. Nothing major .

Nothing

Need to fix the bathroom light

Our biggest issue was showering in ice cold water. I told staff during check-out and no compensation was mentioned. Breakfast was baasic hotel breakfast not extravagant hotel breakfast. Staff was good until checkout when i wasn't even given an apology for the cold shower.

The location to gas south arena was great

Although when we came in we were giving a room in which to wash hands only hot water was available, we were moved to a room in which the night was very pleasant, and breakfast was of good quality and service was fine.

Exceptional

Pleasant

Everything

Good experience! Recommend to stay with a very reasonable price!

Location Room amenities

Location Room amenities

poor service; front desk barely answers phone or knows how they handle problems; needs remodel / will never return

Superb

The entire property was clean and well maintained. Excellent location 12 minutes to gas South arena. Daily breakfast was good. We're definitely come back to stay at this hotel.

Exceptional

The location was ideal, away from the interstate among the trees Some staff were unaccompanied

The location was ideal, away from the interstate among the trees Some staff were unaccompanied

The Lady in the breakfast area was very helpful I recommend this hotel

Furniture was beat up and falling apart. Bathroom was not as clean as it could have been. Worst of all, our carpet was wet around one bed and along the wall where the bathroom was located causing a moldy smell in the room. Guess it was due to a leak coming from somewhere. I wound up with bad sinus issues after our one night stay due to this.

My stay was pleasant. I would stay here again.

Great for the kids and pets

Good

The lobby was clean. Although my room wasn’t the greatest. The hinge to the door that covered the fridge was broken. The sink stopper in the bathroom sink was broken. It drained very very slowly. Also there was some mold in the corner of the bathtub. I ordered Door Dash, the driver left my food in the lobby and someone stole it when I went to pick it up. The front desk clerk honestly looked guilty when I asked if he seen anyone take it as he was the only one there. Just kind of sketchy…

Room was clean and well put together. The front desk staff were helpful with anything we needed. The hotel was in a convenient location. Parking was easy to get in and out of. Some of the outlets in the room were loose, but we made do. Will recommend!

Very good

No poor breakfast

The room was vey clean n the sarrveeb

The ice machine on floor 7 didn't work. Only the ice machine on the ground floor worked.

Our 1st room, the ac didn't work, but they moved us to better room the next day. I didn't like the pool being closed.

Breakfast was ok. They allowed our dog. Room was very quiet. Our 1st room, the ac didn't work, but they moved us to better room the next day. I didn't like the pool being closed.

Unfortunately, we won’t be staying at this hotel again. We booked a one-bedroom king suite, but the experience was disappointing, the bed was very uncomfortable and constantly squeaked, and the toilet didn’t flush properly. Additionally, there was no dresser available to store clothes and housekeeping was every other day. The only highlight of our stay was the breakfast, which was excellent. Aside from that, the room itself was quite poor for the money paid!

Breakfast was great, linens were clean.

We didnt have breakfast

.

Staff were very nice. They had good bagels with cream cheese and good coffee.

It was very close to our venue. The breakfast was good but in a very small room so it was very crowded and hot. Lots of items were not available or refilled.

The suites were spacious and well equipped, full fridge, cooktop and even a dishwasher. The pull out couch also had a nice size lounge on the size large enough to sleep our youngest. Breakfast was great! Funny smell in our room, sticky tile floors and not as clean as we expect for the price. The room needed updating and maintenance, lights weren’t working and could see visible damage in the unit.

The suites were spacious and well equipped, full fridge, cooktop and even a dishwasher. The pull out couch also had a nice size lounge on the size large enough to sleep our youngest. Breakfast was great! Funny smell in our room, sticky tile floors and not as clean as we expect for the price. The room needed updating and maintenance, lights weren’t working and could see visible damage in the unit.

It was very close to our venue. The breakfast was good but in a very small room so it was very crowded and hot. Lots of items were not available or refilled.

Staff was awesome, breakfast was ok but I will stay again definitely

The room was fairly clean. The breakfast was good and the staff was very helpful.

Room was cleaned, no funny smells that's a plus. Elevator was too slow 5 plus minutes wait with no one using it. Breakfast was alright. Overall fairly stayed for the night.

The Breakfast was okay but the bathroom in my room had no shower curtain. I didn’t notice this until I was ready to bathe the following morning. Day 3 - there was no hot water in my room to shower in the morning; and the hotel later discovered that the hotel water system was faulty. The water was restored around 3.30pm that Friday. This made me to miss my appointment for the day.

Chicken patties and cheese omelettes for breakfast? COME ON!!!!! Where’s the biscuits and gravy with sausage and grits? All the money you pay for these rooms you would think Hampton Inn would do better with their breakfast food. I would expect to get a southern breakfast from this Hampton Inn since it’s in Duluth, Georgia. Even the hard boiled eggs where cold YUCK!

I stayed at this property for a couple of days. Apparently they only service the room every other day. So we had to ask the front desk for some fresh towels and toilet paper the next day. I was in my room the second day when it was supposed to be service but, no one came to do it. I was back to the hotel room around 3pm. Nothing was service or changed. We didn’t get any new towels or restocking. So nobody ever came to do their job. I told the front desk about it and she didn’t say nothing.

Exceptional

Toilet did not flush properly. Purchased toilet brush to assist with issue. Male staff was very nice and welcoming. Breakfast looked good although I did not partake. Room appeared cleaned. Good location!

The facility was incredibly old and smelled rough. The door to the bathroom looked like someone broke in and out of it with a machete. The decades old fan was covered in so much dust it was hanging off the ends of the blades. The mattress was old and awfully discolored. It was the first Hampton Inn room we have ever experienced, by far.

Very good

The property was tucked away which I liked it was clean the staff were friendly and professional, they also had complimentary breakfast,,, there was a mishap with my extension that had all my things thrown away, 😔 disappointed about that but, the head of house keeping personally looked for and found almost all of my items, so in the end it all worked out.

no grass for dog area sink and tube took awhile to drain it was 85° and they had the pool closed ac unit was loud

Yes internet was good

Customer service The water was hot the manager changed our rooms and checked the water it stayed hot for a sec and went back cold customer service was perfect it was just the condition of the room for the price didn’t add up

Customer service The water was hot the manager changed our rooms and checked the water it stayed hot for a sec and went back cold customer service was perfect it was just the condition of the room for the price didn’t add up

Exceptional

Location convenient Hot water was extremely slow

No hot water to take a shower. They changed our room at 10pm but the other room had the same issue of no hot water, so it was a cold shower. The rooms are gross with cracks everywhere. The breakfast was horrible and I wasn't expecting much. Not the hotel I expected for a Hampton.

Room was in okay condition. Shower rod was broken, drain barely worked in the shower. The room did not smell the best. Clean-ish.

Room was in okay condition. Shower rod was broken, drain barely worked in the shower. The room did not smell the best. Clean-ish.

Clean and quiet

Toilet flushed really loud

Comfortable beds / clean kitchen/ clean living room / clean and hot shower / wonderful hot breakfast / Marco front desk is very friendly and helpful / perfect for 2-4 people / 2 tvs - one in the bedroom and one in living room

Comfortable beds / clean kitchen/ clean living room / clean and hot shower / wonderful hot breakfast / Marco front desk is very friendly and helpful / perfect for 2-4 people / 2 tvs - one in the bedroom and one in living room

Clean room and great staff.

Clean room and great staff.

Location

Location

Yes

Yes

They put us in a connected room and the sounds from the other room were SO loud. Everything just echoed off the tile. Was horrible.

They put us in a connected room and the sounds from the other room were SO loud. Everything just echoed off the tile. Was horrible.

Nothing and this is coming from a long time Hampton fan The property is a ruin and no one care to upgrade it. Apparently they didn’t care it enough that they block all entry except one tiny entrance you have to try very hard to find it and now imagine it is dark at night. The most ridiculous thing is that they don’t even bother to alert you or put any sign to guide you. The property is filthy with garage on the floor. As a honor member I have been using Hampton for so long, this is the worst I have ever experienced.

The room was very clean and comfortable. The staff were friendly and made the check-in process easy. Overall, a great stay!

The room was very clean and comfortable. The staff were friendly and made the check-in process easy. Overall, a great stay!

We went to our room after getting back from visiting my wife sister who recently is a double i amputee in the hospital. Open the hotel room door there was bug in our bed, i took it to the clerk at front desk. Who stated nothing he could do since we booked with a third party. I took picture of front desk sign, next thing 3 police officers knocked on our room door saying we have to leave the hotel. Bad experience middle of night new in town no where to go horrible experience.

We went to our room after getting back from visiting my wife sister who recently is a double i amputee in the hospital. Open the hotel room door there was bug in our bed, i took it to the clerk at front desk. Who stated nothing he could do since we booked with a third party. I took picture of front desk sign, next thing 3 police officers knocked on our room door saying we have to leave the hotel. Bad experience middle of night new in town no where to go horrible experience.

Yes everything was perfect

Yes everything was perfect

The room was not well kept. The room had old carpet and moulding(molding). There were holes and paint chips off the walls. The refrig. was sitting on folding paper to stay balance. In the bathroom, the faucet was broken. The floors were not swept throughout the first and second floor.

The room was not well kept. The room had old carpet and moulding(molding). There were holes and paint chips off the walls. The refrig. was sitting on folding paper to stay balance. In the bathroom, the faucet was broken. The floors were not swept throughout the first and second floor.

The breakfast was not good. The coffee area was not clean, no oatmeal, one waffle press for an 8 story hotel. Just not a good breakfast.

Dirty cushions on the sofa couch. Rancid smell when first entering. Requested another room but was told there were no other rooms available similiar to what I had. No room deodorizer available except the one used for clearing out smoke and even that did not last!Breakfast was terrible with watery eggs. Would not recommend this place

Dirty cushions on the sofa couch. Rancid smell when first entering. Requested another room but was told there were no other rooms available similiar to what I had. No room deodorizer available except the one used for clearing out smoke and even that did not last!Breakfast was terrible with watery eggs. Would not recommend this place

The room was very clean and comfortable. The hotel is in a good location.

The room was very clean and comfortable. The hotel is in a good location.

Room had bugs under the bed. Dirty bedding. Walls falling down. Vents were open, furnish access was open. Mold on trim.

Room had bugs under the bed. Dirty bedding. Walls falling down. Vents were open, furnish access was open. Mold on trim.

Breakfast at this Hampton inn is subpar compare to other Hampton Inn I have stayed before

Breakfast at this Hampton inn is subpar compare to other Hampton Inn I have stayed before

Room was clean. Beds were comfortable. Staff friendly and helpful.

Room was clean. Beds were comfortable. Staff friendly and helpful.

Bed spread does not cleaned. I guess they don’t change it after the user leaves.

Bed spread does not cleaned. I guess they don’t change it after the user leaves.

Convenient to highways and our primary location. Nothing, everything was excellent.

The small of the room. The bathroom needs a little renovation and the sofa bed pillows were filthy, had major stains

Cleaning

There was a bug infestation in the first room I was given. I requested another room… same problem. They are remodeling and know this is an issue. The problem was I had already paid, or they would’ve issued me a refund. I couldn’t stay there and had to go to another hotel.

No word No.

Beautiful All great

Yes breakfast was fresh, heating unit was a bit noisy. The room had some lady bugs a lot of them. No sink stopper. And the shower/tub was slippery very dangerous and the door doesn't close by itself that causes a safety hazard and holes above window needs to be filled.

Yes breakfast was fresh, heating unit was a bit noisy. The room had some lady bugs a lot of them. No sink stopper. And the shower/tub was slippery very dangerous and the door doesn't close by itself that causes a safety hazard and holes above window needs to be filled.

Amazing property

Amazing property

The Manager was nice

The Manager was nice

I’m sure they could not help it but our room was full of lady bugs- kind of humorous. However I can over look all that - the biggest problem was there wasn’t curtains - just a sheer window covering that let all the street lights in and made our room so super bright at night. Thankfully the air worked amazingly and our room stayed cold! That was a huge perk

I’m sure they could not help it but our room was full of lady bugs- kind of humorous. However I can over look all that - the biggest problem was there wasn’t curtains - just a sheer window covering that let all the street lights in and made our room so super bright at night. Thankfully the air worked amazingly and our room stayed cold! That was a huge perk

yes, room and staff were great !

yes, room and staff were great !

Service was great

Service was great

Clean room

Clean room

Room was a bit outd

Room was a bit outd

The first night we were there, there were ants in our room and we were told maintenance would come by the next day. They never came so the front desk moved us rooms. We didnt really have an issue until we checked out then checked back in because we added two nights. The first night of the extra stay, we got locked out of our room because the battery in the door died. The front desk lady wasn't sure what to do if the master key worked. Thankfully the master key did work because she had said if that didn't work she had no idea how to get us into our room where all of our personal items were. Again maintenance was supposed to come fix it but they didn't until we had to complain a third time. We kept the "do not disturb" sign off the door and no one came to get the dirty towel and replace them the entire week were there. The bathroom door hit the bathroom light Everytime you opened the bathroom door and the light in the living area would not stop flickering. We probably will not stay in this hotel again.

The first night we were there, there were ants in our room and we were told maintenance would come by the next day. They never came so the front desk moved us rooms. We didnt really have an issue until we checked out then checked back in because we added two nights. The first night of the extra stay, we got locked out of our room because the battery in the door died. The front desk lady wasn't sure what to do if the master key worked. Thankfully the master key did work because she had said if that didn't work she had no idea how to get us into our room where all of our personal items were. Again maintenance was supposed to come fix it but they didn't until we had to complain a third time. We kept the "do not disturb" sign off the door and no one came to get the dirty towel and replace them the entire week were there. The bathroom door hit the bathroom light Everytime you opened the bathroom door and the light in the living area would not stop flickering. We probably will not stay in this hotel again.

Good and clean.

Good and clean.

When I get there the room I reserve w

When I get there the room I reserve w

The room was comfortable, the service was excellent, the breakfast was very good. My wife and I loved our stay.

The room was comfortable, the service was excellent, the breakfast was very good. My wife and I loved our stay.

Great breakfast, clean room.

Great breakfast, clean room.

I did pick up bag breakfastit was so poor

I did pick up bag breakfastit was so poor

Get place to stay

Get place to stay

Room had bugs all over room. Didn’t even stay complete night. Checked-out within two hours and went back home.

Room had bugs all over room. Didn’t even stay complete night. Checked-out within two hours and went back home.

Habitación sucia, insectos alrededor del aire acondicionado. Fui con mi hijo pequeño y fue una experiencia desagradable. El elevador tenía un olor muy desagradable. El día del check out se fue el agua de la habitación durante toda la mañana. Muy mala experiencia.

Habitación sucia, insectos alrededor del aire acondicionado. Fui con mi hijo pequeño y fue una experiencia desagradable. El elevador tenía un olor muy desagradable. El día del check out se fue el agua de la habitación durante toda la mañana. Muy mala experiencia.

good

good

I will say, the staff is friendly and great. They seem to be trying to make the best with what they have in a hotel.

I will say, the staff is friendly and great. They seem to be trying to make the best with what they have in a hotel.

The heat in the room would not get completely hot, nor the hot water in the bathroom. The staff seemed okay. But during breakfast they ran out of coffee. They said they would have someone to fix more, but never did

The heat in the room would not get completely hot, nor the hot water in the bathroom. The staff seemed okay. But during breakfast they ran out of coffee. They said they would have someone to fix more, but never did

The size of the room was adequate with small microwave and fridge however, no daily room cleaning, change of towels or trash disposal.

The size of the room was adequate with small microwave and fridge however, no daily room cleaning, change of towels or trash disposal.

Spent a short night for some rest. The room and hall area were full of ants and ladybugs. We got there around 4pm and my babies were tired to we rest up and went for dinner. We came back after dinner and the whole bathroom was covered with ants.

Spent a short night for some rest. The room and hall area were full of ants and ladybugs. We got there around 4pm and my babies were tired to we rest up and went for dinner. We came back after dinner and the whole bathroom was covered with ants.

Our 1st room was infested by ants, beds were uncomfortable. Had to find someone to get towels. Moved to a new room. The room was flooded previously and smelled like mold. Carpet was dirty. Tub didn’t drain fully. Had to search for facility for help. Had to wait for coffee. Coffee machine didn’t work in the room. Air conditioner didn't work. Not happy at all.

Our 1st room was infested by ants, beds were uncomfortable. Had to find someone to get towels. Moved to a new room. The room was flooded previously and smelled like mold. Carpet was dirty. Tub didn’t drain fully. Had to search for facility for help. Had to wait for coffee. Coffee machine didn’t work in the room. Air conditioner didn't work. Not happy at all.

Excellent customer service

Excellent customer service

I’m not sure if management has changed, but the quality is not what it used to be. My family and my sister’s family booked separate rooms, and her room had a serious ant problem—ants were crawling everywhere, especially in the bathroom. On top of that, their air conditioning was not working. When she spoke to the front desk, the only solution offered was switching rooms at 11 PM, which wasn’t realistic since they were leaving early the next morning. We paid a lot for our stay, and everything just seemed to go downhill from there. It’s disappointing because this hotel used to be reliable and comfortable. They really need to have pest control come in, and while I understand they’re in the middle of remodeling, guests should be notified online before booking. Overall, this experience was extremely frustrating and disappointing, especially considering how much we’ve trusted this hotel in the past.

I’m not sure if management has changed, but the quality is not what it used to be. My family and my sister’s family booked separate rooms, and her room had a serious ant problem—ants were crawling everywhere, especially in the bathroom. On top of that, their air conditioning was not working. When she spoke to the front desk, the only solution offered was switching rooms at 11 PM, which wasn’t realistic since they were leaving early the next morning. We paid a lot for our stay, and everything just seemed to go downhill from there. It’s disappointing because this hotel used to be reliable and comfortable. They really need to have pest control come in, and while I understand they’re in the middle of remodeling, guests should be notified online before booking. Overall, this experience was extremely frustrating and disappointing, especially considering how much we’ve trusted this hotel in the past.

Additionally, the bathtub was not draining properly it took 1–2 days for the water to drain, which made it difficult to take a bath. Overall, the experience was not good.

Additionally, the bathtub was not draining properly it took 1–2 days for the water to drain, which made it difficult to take a bath. Overall, the experience was not good.

Room 807 had bugs on the celling

Room 807 had bugs on the celling

Bug infested

Bug infested

room temperature great! hallway no heat. breakfast ok.

room temperature great! hallway no heat. breakfast ok.

Yes

Yes

The sink had a leak and the room had a bad odor. Luck we was only there to get dress for a party we had came in town to attend. My wife lysol everything down and the odor went away for while by check out it was back. #room720

The sink had a leak and the room had a bad odor. Luck we was only there to get dress for a party we had came in town to attend. My wife lysol everything down and the odor went away for while by check out it was back. #room720

It was O K

It was O K

Room clean! I don’t expect any extra service! Breakfast is just ok

Room clean! I don’t expect any extra service! Breakfast is just ok

pros: room vacancy, kindness cons: So many lady bugs. Broken dish washer. Out of some breasfast (bread, milk, spoon)

pros: room vacancy, kindness cons: So many lady bugs. Broken dish washer. Out of some breasfast (bread, milk, spoon)

The room I booked had bathroom light falls on me and the replacement room had a lot of bugs. Good thing it was ladybugs, because there isn’t any more room left, I almost switch hotel.

The room I booked had bathroom light falls on me and the replacement room had a lot of bugs. Good thing it was ladybugs, because there isn’t any more room left, I almost switch hotel.

Comfortable, clean, quiet, felt safe, afforadable, and pleasant personel.

Comfortable, clean, quiet, felt safe, afforadable, and pleasant personel.

Lady bug infestation, rude staff

Lady bug infestation, rude staff

Facility and room is old

Facility and room is old

My first time stay at the Hampton Inn was ok, hence I booked it to stay the second time. I had a terrible experience. When we arrived to the hotel to check in , we were informed that the hotel has ran out of keys and we had to wait for 20 mins before the front desk checked everybody in, so he could take us to our suite. Once we got situated in the room we noticed lady bug infestation in the room, they were all over the place, crawling on me. I called the front desk person Shawn and informed him about the problem. I was told that there is no maintenance people on site to take a look at our room. Shawn told us that he can give us another room with queen size bed, switching us from the suit to a 1 queen size bed. I asked if he could give us at least the room with king size bed. He responded back- saying ' you can leave and we will refund you the money'. It was 12:30am and we had a long day. It felt like an ultimatum, either leave ( in the middle of the night, being out of state ) or suck it up and stay. I have never experienced being so dismissed and poorly treated. Very poor customer service, never returning back and will not recommend Hampton Inn to anyone. We decided to leave and went to City Express by Marriot, which was way newer and better.

My first time stay at the Hampton Inn was ok, hence I booked it to stay the second time. I had a terrible experience. When we arrived to the hotel to check in , we were informed that the hotel has ran out of keys and we had to wait for 20 mins before the front desk checked everybody in, so he could take us to our suite. Once we got situated in the room we noticed lady bug infestation in the room, they were all over the place, crawling on me. I called the front desk person Shawn and informed him about the problem. I was told that there is no maintenance people on site to take a look at our room. Shawn told us that he can give us another room with queen size bed, switching us from the suit to a 1 queen size bed. I asked if he could give us at least the room with king size bed. He responded back- saying ' you can leave and we will refund you the money'. It was 12:30am and we had a long day. It felt like an ultimatum, either leave ( in the middle of the night, being out of state ) or suck it up and stay. I have never experienced being so dismissed and poorly treated. Very poor customer service, never returning back and will not recommend Hampton Inn to anyone. We decided to leave and went to City Express by Marriot, which was way newer and better.

The room has the same sliding door for both bathroom and closet. Be careful if you have small children as it can be dangerous. My 3-year old had her finger smashed from this sliding door.

The room has the same sliding door for both bathroom and closet. Be careful if you have small children as it can be dangerous. My 3-year old had her finger smashed from this sliding door.

bugs everywhere

bugs everywhere

Clean room and condo bed

Clean room and condo bed

210 to 4112 to 513 Because room is not ready tk Sold

210 to 4112 to 513 Because room is not ready tk Sold

I requested a room change because the room was not clean. However, the initial response I received was that the issue with the ladybugs was “nothing.” It may not be an issue for some people, but it was not just one or two — they were present in the room, and even after asking for cleaning, the room was still not properly cleaned. I was surprised and frustrated by that response when I requested a room change. The location was excellent, but everything else about my stay was disappointing.

I requested a room change because the room was not clean. However, the initial response I received was that the issue with the ladybugs was “nothing.” It may not be an issue for some people, but it was not just one or two — they were present in the room, and even after asking for cleaning, the room was still not properly cleaned. I was surprised and frustrated by that response when I requested a room change. The location was excellent, but everything else about my stay was disappointing.

Lot of bugs in room

Lot of bugs in room

Was comfortable. Half the outlets didn't work tho.

Was comfortable. Half the outlets didn't work tho.

Very courteous checkin. Room is great.

Very courteous checkin. Room is great.

proce

proce

Never again, my stay was absolutely horrendous. There was a ladybug infestation IN THE ROOM, housekeeping was nowhere to be found, front desk staff was not helpful in the least and the bathtub drained slowly! I will be contacting corporate because this was the single most worst hotel stay I’ve experienced in my 32 years of living.

Never again, my stay was absolutely horrendous. There was a ladybug infestation IN THE ROOM, housekeeping was nowhere to be found, front desk staff was not helpful in the least and the bathtub drained slowly! I will be contacting corporate because this was the single most worst hotel stay I’ve experienced in my 32 years of living.

All good

It was clean and efficient.

Amazing staff

I had booked this hotel last minute and the staff was very friendly and accommodating

The rooms were neglected, the bed it feels like sleeping on the floor of how thin they are. The room had no curtains and the carpet super dirty. Never had i stayed at a Hilton hotel that was that bad

Dark in the lobby and there’s a weird smell when you enter the lobby.

Yes

My room was spotless and staff was courteous

But it smelled like a good hardy breakfast

I do not have enough nice things to say about this hotel and it's staff, especially the ladies at the front desk. Due to traffic and the drive into Atlanta, we were running late. The minute I got there to check-in, I felt like home. Both ladies at the front desk were kind and actively seemed interested in my conversation (even if they weren't) and went above and beyond their job duties to make me and my daughter feel welcomed, understood, and cared for. 10 out of 10 without a doubt would stay at this hotel again just for the front desk ladies! Oh, and the hotel was nice too. :)

Great breakfast options

Staff was friendly but the lobby, elevator, hallways and room were dated and not well kept.

The front desk staff seemed short staffed but he was friendly upon check in and got us checked in relatively quickly even while dealing with phone calls and maintenance workers. Our room had an unflushed toilet upon check in, the toilet paper holder was broken, there were dark hairs on the shower wall, and a missing curtain in the bedroom so it felt like sleeping with a light on all night. Breakfast wasn’t awful, about the same as any hotel but the staff checking the breakfast to refill was walking around checking it with cleaning solution in her hand. It was enough to manage for a night trip away but I definitely wouldn’t stay here again unless some major cleaning staff upgrades were made…

It was clean, safe and nice place to rest my head for a few days. They had free breakfast which was a nice perk. A/C and Heat work great. Area is quiet and peaceful. Will stay again

Nice! Great price

The bathroom toilet was so loud and that it woke me up every time someone would flush it and the tv barely worked

Staff not to friendly, breakfast ok, rooms clean

Safe

Great staff room was clean and neat.

Excellent staff with the best customer service. They were all very helpful!

Muy buen hotel, tranquilo, limpio, cerca al highway, muchas gracias por su atencion, volveremos pronto.

The Hotel was very clean the room was spacious and very nice everything was 5 stars even down to the continental breakfast I would stay there again and recommend this hotel to family and friends.

This hotel is HORRIBLE!! I DONT recommend ANYONE to stay here. Our first day we drop off our bag. We arrived to our floor & the lobby smelled like cigarettes and pass guest left their belongings in the hallway just full of clothes and bags. The smell of the cigarette went into our room. They change our room but later on the night there was no cold water only hot water to shower . They change our room AGAIN . The last room housekeeping didn’t bother to clean the refrigerator which had pass guest drinks and spilled liquid inside the refrigerator it was completely dirty. As well the microwave was dirty. I called downstairs front desk to tell them whats going on and all they said was we will write it down . We stood there 4 days and they only change the bed sheets and clean the room ONCES ( but never cleaned the microwave and refrigerator) . NEVER EVER AGAIN !! For it being a Hampton hotel if was a complete disappointment.

The staff was not friendly at all. The hotel was dirty and falling apart EVERYWHERE. tgere was food left on the floor of the breakfast area for two days and it was still there when I left! My car was broken into and it was parked right in front of the main entrance. When seeking assistance from staff to help cleanup glass in the hotels own parking lot of the hotel, they could not have cared less. All around one of the worst hotel experiences that I have ever had!

We had a few cockroaches walking in the room, we had to call the front desk for them to come and clean the room.

The place does not represent Hilton well. Though the rooms themselves where clean for the most part, the actual hotel was dirty. The elevators, and walls, baseboards were full of stains. The pool, ice maker, washers were all broken at the time of visit. The AC is very loud and unable to sleep good. Also can hear when other rooms use the facilities. The blinds had gaps, so the exterior parking lights would keep the room bright at night. Not very happy with this hotel.

Staff were nice and friendly. Buffet breakfast had plenty of choices. Our queen mattress was not comfortable. We were fortunate that we were not one of the five vehicles that were broken into last night. I would recommend outdoor night security at this location.

Parking was safe, the room was excellent, the attendant at the front desk, Janet, was extremely professional and courteous, excellent experience.

Clean rooms and professional staff. The free hot breakfast was good and what you would expect in a hotel environment.

Parking was very adequate and well lighted

Th room was clean and comfortable. Breakfast options were what I would expect from a hot breakfast option and served us well. We would stay here again.

Great stay!

Room was cleaned one time on a Thursday. Check in was on a Tuesday (every other day did not apply to my room. Second time cleaned I had to put in a request which did not happen so I had to track down house keeping myself so room could be cleaned). First room cleaning no fresh towels were left. I had to call later in the evening and was told to come get the towels myself. No tissues left and drain in shower tub did not drain properly and backed up nasty water in the tub while showering (I had an infected toe and now concerned about the affect of the dirty backed ip water. Request at front desk ignored on a Wednesday. Second request on a Saturday put in and maintenance responded saying drain had an issue draining properly. Chain on dark shade in bedroom broken and had to be repaired (it was). Slept with bright lights outside window from Tuesday until Saturday. Also, room door did not close properly and had to be repaired. Overall, felt Tamara, Janet and Nyeema were very proessional. However, other service received was not welcoming.

I like this hotel for it's quiet location and comfortable rooms. Two things that need improvement: The room had NO drapes- just a white shade and thus the room was pretty bright at night due to street lights at night- not great. Also the free breakfast REALLY DOESN't go until 10 AM. We arrived at 9:40 and many items were out. The woman in charge of it did not refill ANY of these items. So, for example, no eggs of any kind, most of the bread choices were gone as well. This was really crappy in my opinion. If the breakfast is advertised to run until 10 am than all choices should be restocked until that time.

Great place came here because it was close to the arena we was going

I hate to say it, but this Hampton Inn was not on par with most. Check in/front desk was ok and the area was good. Quiet and close to tons of shopping and dining. The bad came from the room conditions, Although it was clean, it was literally the darkest hotel room we have ever stayed in. Just not enough lighting in the rooms. We came back in that evening from a long day of shopping and going to the Duluth Fall Festival wanting to watch the Bama/Georgia game and there was no live tv working. Went down to the front desk and the gentleman gave me some troubleshooting instructions that I went back up and tried but no luck. Then when we tried to start taking showers, the water would only be super super hot, no cold, no warm. I once again went back down and requested to change rooms. The gentleman told me that the system was rebooting and when it did he would assign me another room. 20 mins went by and no call. So for the third time I walked down and he got us the room across the hall. This room had a good TV and shower...BUT the tub drain was not working unless you manually held it to fully drain. Disappointing for a Hampton for sure. A little maintenance and updating the rooms could solve most of the problems. On a good note the breakfast team did a great job the next morning! Food was good.

Breakfast drinks were watered down so much that they were gross but everything else is great

Was clean my room didn’t have hot water

There is no shower curtain in the bathroom. The bath tub is beat up.

Room was not cleaned for 3 out of the four day I was there.i told the front desk 2 time about the main door not working properly was not taken care of very disappointed .I was in rook 4118

Clean room

Everything was wonderful, the people were very nice.

Curtains do not block out the streetlights at night!

Excellent staff

It was a quiet place, everything was nice until I saw a cockroach in our room. And they should extend their check out hours or make an exception if anyone needs some more time for some reason. They didn’t do it even after I requested

Very clean, quiet hotel. Convenient to everything.

The room was very clean and nicely updated. Full size toiletries. The hair dryer is small but did its job. Good AC too.

Staff was sweet and clean property

refuse to provide a receipt even when paying at the property

It was a nice great stay

They are humans

It was very roomy and clean.

The hotel was clean and well maintained. Hotel staff were cordial but often not available at the desk.

Very nice !

Helpful and respectful staff

Everything was clean

Good service

The elevators didn’t work properly, other guests were noisy at 4am, our room keys didn’t work and involved 3 trips to the lobby to rectify.

1st I couldn't get into 2nd someone was sleeping in the room 3rd wasn't the king bed I requested.

This stay was a nightmare. We had 2 separate reservations and when we checked in, we asked if we needed to re-check in for the 2nd night and we were told as long as the room was the same type, we did not need to. Agent checked the res. and said we were good for 2 nights, enjoy your stay. At 1am on the 2nd night, someone tries to come in our room and later the front desk calls and asks who we are and why were we in the room. We told her we had a prepaid res. She said she didn't show the res and to come to front desk. We declined because it was 1am and told her we would resolve in the morning. Shortly after, we get hard knocks at the door. It was the police. We were advised that we were trespassing and LaKeisha, front desk, felt threatened by us so wanted us escorted out of hotel. We were furious. She would not look at the receipt that I had for the prepaid night, she would not listen to what we were told when we checked in, she merely wanted us out, now 2am. The hotel was overbooked and people waiting for a room. We had a choice to leave or be arrested and were given a warning for criminal trespassing never to return to the property. Why? Because LaKeisha was on a power trip and rather than admit the staff made a mistake, she chose to pull rank and remove paid customers from the hotel. We had to find another hotel and did not get a refund on the night that was prepaid. Wrongful trespass will be pursued. Lakeisha should be fired.

Our experience here was a nightmare. We made our reservation for a Friday night through Expedia. We decided to add Thursday night however to add a night in Expedia we had to revise and rebook however there were no rooms for Friday to do so therefore we booked a second reservation for Thursday night. At check in we advised the front desk person that we had 2 separate reservations and asked if we had to recheck in the next day. Her response was let me check the room type you have and if they are both the same, you don’t need to. She checked and rooms were same so she said no worries, you are good for 2 nights, enjoy your stay. Saturday morning at 1am we hear someone trying to come in our room. Thank goodness we had the bolt on the door. Then we get a call from front desk asking our name and who we were. We told her our name and that we had 2 nights reserved, which by the way, Friday was prepaid in full when booked. She said I don’t show you in the system and you need to come to front desk. We said it is 1am, we have a paid reservation and we could resolve in morning at checkout. As we were speaking to her, she hung up on us. We went back to sleep only to be awakened shortly after by hard knocks at the door. It was Gwinnett County police advising they were advised we were trespassing and needed to get our things and leave. As you can imagine, we were furious. When we went to desk, Keisha I believe her name was said that she did not show us on the system and that she felt threate

Everything was wonderful!

We could not gain access to back door when return back to hotel. Had to walk to the front in the rain

Front fest was rude

Kinda outdated, but stay went well. Staff was helpful

Nice quiet area. AC and tv broken, had to switch rooms. Good hotel otherwise

Very good

We had such a great experience, staying here and mo, The manager made it so much better. She always had a smile on her face and always made us feel beautiful. one night. My daughter was not feeling well. I needed some water and cranberry juice. Keisha went out of her way to help me get that for her And I am so grateful for that! definitely will stay here again because of them. I just wanna say thank you ladies for being so beautiful and amazing.

Staff was very pleasant and helpful.

Beds and pillows were amazing. I haven't slept that well in ages

Pool was nasty. People were also hanging around the pool drinking all day and night for 2 days straight. Suposed to be a smoke free facility but Someone was smoking Marijuana in the room beside us all night making me sick.

The pool is a bit small and the breakfast wasn't the best (cold and microwaved to heat originally). The room was nice as was the location to everything in the area.

They were amazing, easy check in. Mo greeted us with a smile ,the room and area was clean

Staff was very sweet

1725 Pineland Rd, Duluth, GA 30096, with two queen beds, a sofa bed, and a kitchen — essential for our family of three (my wife, our 12-year-old daughter, and myself) for an eight-day stay. Upon arrival on Saturday evening, the front desk informed us that our reserved room was “unavailable” due to a broken air conditioner and attempted to downgrade us. I insisted on having a kitchen, so they offered a king bed with a sofa bed and kitchen, saying they could not guarantee when (or if) we would get our original room. The next morning, another staff member told me we might be able to switch that evening. We returned from our day’s activities only to be told — again — that the room was unavailable. This time, after calling Expedia to intervene, the hotel promised we could switch on Monday at 11:00 a.m. When Monday came, we were told to vacate our room and leave our luggage at the desk until evening, even though we had specifically waited until 11:00 a.m. to make the change. I was extremely frustrated, as our schedule was again disrupted. Moments later, the front desk called to say we could move immediately — which we did, finally receiving the room we had booked from the start. This ordeal consumed another three days of our trip. There was no apology, no offer of compensation, and the entire process made it feel as though we had to fight simply to receive what we had already paid for.

The property was fine. We enjoyed our stay. They appear to be redecorating.

I like Hilton hotels.

It is great!

Fantastic! The entire staff was great from check in to breakfast and housekeeping. Everyone was super friendly and had a smile on their face

Good hotel to stay at. Good breakfast

Great location

Broken

Had to change rooms 3 times before finally settling with one that would get me through the night.Staff was super disrespectful! Room had foul odor. Water didn’t get hot, only Luke warm. Super slow draining in sink and shower. Never again will I ever stay here again!!

Very clean, friendly, nice breakfast spread.

The only complaint I have is we were 5-7 minutes early for check in and the front area staff would not check us in until it was 3PM ON THE DOT. Not sure why 5 minutes before would've such a problem for her to check us in.??

Property needs updating, not up to normal Hampton Inn standards.

Lakeisha and the other staff were very helpful and respectful

The staff was very friendly and accommodating.

Everything went well with the exception of the last night. I experienced the entire day before my check out day with no A/C! They didn’t or couldn’t fixed until the day I checked out

It was just okay. The breakfast was a mess. I was eager to leave.

Hoping for a resolution, I attempted to reach out to the staff, but unfortunately, they were unhelpful and ignored my concerns. Given the state of the room and the lack of assistance from the staff, I made the decision that I could not stay there. I would not recommend this hotel.

2nd stay due to working in the area and beyond words. Showed up at 8:00am the following morning of our 4 day paid stay....to be met with attitude and rejection. Apparently they double booked my room and wanted to hold.my first night fee with no other rooms available! Ive ywt to receive.my refund amd will never stay there based on customer service alone.

Rooms were very dirty ( roaches, mice, ants). Staffs were rude and unprofessional. No room service (limited towels provided even when asked for more). They did not return our deposit.

This hotel was a great spot for my family vacation. The pool was clean the hotel was clean the refrigerator was clean. I'm definitely staying here agaim

Very nice. Kiara W was warm and accommodating. I would stay again for her.

The hotel looked nothing like described online. Property was unkept debris throughout. Cleanliness of room was not up to par. Telephone in room didn’t work so we could call down for maintenance because the sink was backing up and overflowing into the dishwasher all over the floor. The bathtub would not drain properly. Went to the front desk to let them know about the sink and tub they stated that they would take care of it waited No one ever showed up. The next morning we called them from our cell phones. No one still showed up had to deal with it are entire stay there we asked if we could switch to another room. They stated that they were booked.for the third time they said they’ll send someone no one came again. the room started to smell because of the back up in the dishwasher. Property stated it came with full amenities in the kitchen only one spoon two butter knives, one fork one plate, three glasses, one sauce, pan, one frying pan. The hallways were extremely hot.website stated washer and dryer on premises washer on 6th floor worked but the dryer was broken, went to the 3rd fl dryer was broken but the washer worked. Number one thing waking up each morning with the worst backache felt like sleeping on the floor. The beds were so hard. Advil wouldn’t even take the pain away.

Bad customer service,never fix the air conditioner on my room y left day before my check out

Great place too stay also very clean hotel

Breakfast was nice. I requested a 1st floor room due to my foot and they put me on the 3rd floor. They refused to comp my stay and claimed I would be getting 15,000 points added to my hotel account and that never happened.

Good

Enjoyed our stay

Had a wonderful stay! Only one elevator was working, but the wait time to move from floor to floor was not too bad.

Not the best

Nice clean environment.

Very good

It was somewhat outdated

Good Hotel

Check out on the 9th since internet quit working Saturdasy and still did not work Sunday so we needed internet so check out Monday morning and request reimbursed. The manager was to send email or call I never heard from manager. So very unhappy with this.

The hol

My room was given a at to someone else. They were unable to give me a receipt because I went through a third party. Very unhelpful staff.

It was good tell internet went down on Saturday and was still not on Sunday night. We had to leave early because we need inter net for business. We left at 4:00 AM to get home to go to office. I requested a refund for day we had left but have never heard back. Sent email and call but no reply from hotel. Jesse Wheeler

Hospitality and clean

We arrived late evening because of the stormy weather. Check in was very quick. We got to our room to discover we had a suite with everything we needed to relax and feel at home. Made all the difference for a rainy weekend. And the breakfast was delicious. This is where we will be staying when we are in town.

We had a two night stay and had to move rooms three times because the air conditioner didn’t work. Then, they downgraded my room with absolutely no rebate for the downgrade. Then they made us move again to a suite, but we were already tired of packing and moving with two small kids in tow. It was very inconvenient and stressful for my entire family to have to pack and move three times. In the last room we were in, the air conditioner had a terrible loud rattle sound when it kicked on, but we truly couldn’t face moving again, so I slept with earplugs in. The front desk was kind, but was unable to help which was very frustrating. I didn’t understand why a manager wasn’t in health on a busy weekend to handle situations like this.

The Hotel was very nice room was clean. The breakfast was good. I would recommend this hotel stay 3 nights

No major complaints. My only wish is that there were more people working the front desk to accommodate patrons.

NA

It was a bit terrible and stressful. The room seemed a bit hot or stuffy. The bathroom stopped flushing after one night; then the bathroom sink fell and it was some stressful, emotional distressed.

It was a good stay!

Hotel was good overall, but needs some basic maintenance in areas such as doors and locks. My room door was sagging and stuck badly, requiring a good kick to get it open.

It was fine, but hotel older than thought

Room was clean amd bed was comfortable however our door was hard to open and close. Not a bad stay overall.

Rooms could use a bit of updating. But still, it was a good stay. No complaints.

Nice, affordable hotel. Complimentary breakfast was substantial. No hot water at the wash basin. Loud neighbors up at all hours.

Staff was very nice and helpful had good breakfast there

Upon checking in, requested to change to a different room due to strong smell of human urine and because it was a holiday weekend, agreed to switch in the morning when other guests checked out. Second and third night same thing, staff seemed they did not know what I was asking about every time I inquire about a new room switched, until the last night, they finally switched us. I really was disappointed about the way this went, I had to escalate the issue, since this was unacceptable because i booked it via third party? Every one should be treated fairly, it’s still about the service they provide to their customers.