Courtyard by Marriott Dulles Town Center

Staff members were friendly. Hotel room was clean.

The front desk staff explained that Expedia calculated a different tax rate, but the explanation did not make much sense to me. Later, she discovered there was an extra breakfast charge that should not have been added because I did not have breakfast at the hotel. Instead of carefully reviewing the charges, she seemed to blame others for the mistake. Overall, the check-out experience was frustrating and unprofessional.

The breakfast was very good and the people running the restaurant were great. Nice hotel but getting a little old. Very clean and nice staff of people.

The best hotel ever

Exceptional

Front desk staff exceptional, unfortunately, bed was too hard, room had multiple live stink bugs crawling around, and when I went to shower there was a pubic hair on the floor by shower! Also rooms facing route 7 very loud, was kept awake all night by traffic noise

Exceptional

I liked the location of the hotel in relation to the mall and the restaurants. The parking was super easy, there was a nice big parking lot with parking all the way around the building. Check in was also an easy process. The lady that checked me in was super nice and professional but when I asked he if there was a fitness/workout room she told me no. I told her I saw photos of the fitness room in the photos for this hotel on the booking.com app where I booked the hotel. I tried to show her but my phone wasn't loading and she told me they were prob generic photos from another location. After going to my room to drop my bags I came back to show her the photos after they were able to load on my phone. Finally she was like "Oh yeah we have that room." How do you work at this hotel and no know about a whole room, one of the main amenities at the hotel? I will say she did offer me a breakfast voucher for the trouble but I didn't use it because I already have breakfast plans. I was trying to figure out how to log out of the Netflix app on the TV but couldn't figure it out. I tried to call the front desk on the phone in my room and after numerous attempts it did not work, which was frustrating. I was able to figure out if you turn off the TV it resets the Netflix app and logs you out though. When I was staying in the room I had a few food items like soup and popcorn to enjoy a movie with. There was no microwave in the room which is the first time I have ever seen that in a hotel. For a hotel of these standards and price you would definitely expect a microwave in the room. I instead was able to find a microwave in a little room right beside the elevator. This was frustrating also. One more thing that I didn't like that I haven't seen before is that the little fridge in the room had a 2 hour timer before it would shut off again. I had to hit the button multiple times during my stay to insure that my drinks and food would stay cold. Normally a fridge in a hotel might have a temperature setting but never a 2 hour timer. The hotel was nice but these are some issues you should not have to experience at a hotel with this name and reputation.

Near the mall Too cold, make sure your fireplace is always running. It’s. Good feature.

Near the mall Too cold, make sure your fireplace is always running. It’s. Good feature.

I liked the location of the hotel in relation to the mall and the restaurants. The parking was super easy, there was a nice big parking lot with parking all the way around the building. Check in was also an easy process. The lady that checked me in was super nice and professional but when I asked he if there was a fitness/workout room she told me no. I told her I saw photos of the fitness room in the photos for this hotel on the booking.com app where I booked the hotel. I tried to show her but my phone wasn't loading and she told me they were prob generic photos from another location. After going to my room to drop my bags I came back to show her the photos after they were able to load on my phone. Finally she was like "Oh yeah we have that room." How do you work at this hotel and no know about a whole room, one of the main amenities at the hotel? I will say she did offer me a breakfast voucher for the trouble but I didn't use it because I already have breakfast plans. I was trying to figure out how to log out of the Netflix app on the TV but couldn't figure it out. I tried to call the front desk on the phone in my room and after numerous attempts it did not work, which was frustrating. I was able to figure out if you turn off the TV it resets the Netflix app and logs you out though. When I was staying in the room I had a few food items like soup and popcorn to enjoy a movie with. There was no microwave in the room which is the first time I have ever seen that in a hotel. For a hotel of these standards and price you would definitely expect a microwave in the room. I instead was able to find a microwave in a little room right beside the elevator. This was frustrating also. One more thing that I didn't like that I haven't seen before is that the little fridge in the room had a 2 hour timer before it would shut off again. I had to hit the button multiple times during my stay to insure that my drinks and food would stay cold. Normally a fridge in a hotel might have a temperature setting but never a 2 hour timer. The hotel was nice but these are some issues you should not have to experience at a hotel with this name and reputation.

The staff was very friendly from the moment we walked in the door. The beds were extremely comfortable and the hotel was very quiet. The room was also very clean and all of the amenities were provided.

The staff was very friendly from the moment we walked in the door. The beds were extremely comfortable and the hotel was very quiet. The room was also very clean and all of the amenities were provided.

The breakfast was good. My children enjoyed the french toast and seasonal fresh fruit. The size of the room with the pullout bed was a little tight. We turned the sofa around so ot didn't face the bed to allow more space, but it was against the working table.

The front office staff are great. Changing of towels in the rooms and emptying the garbage can be done better

The breakfast was good. My children enjoyed the french toast and seasonal fresh fruit. The size of the room with the pullout bed was a little tight. We turned the sofa around so ot didn't face the bed to allow more space, but it was against the working table.

Check in was quick and easy and the front desk person was very personable.

Nice room. Very quiet. Close to Dulles & dining.

Superb

Great staff. Best breakfast I’ve ever had at a hotel.

Very nice staff and clean hotel with bar and food onsite. Best in the area.

Very good

Terrible

Very good

It could use brighter lighting

nice place

Bistro was not open much of the time. Falsly advertised! Uncomfortable sofa. Bathtub and bathroom slippery floors.

Perfect location, every convenient

Location only Depreciated building and furniture

Location only Depreciated building and furniture

Great location, very friendly staff.

Very hard to find at night; poor signage. Not having a free breakfast was not acceptable.

The staff were incredible! Especially Miss Sarah! I wish the gym facilities had a little bit more to offer. But they were adequate enough.

The staff were incredible! Especially Miss Sarah! I wish the gym facilities had a little bit more to offer. But they were adequate enough.

Staff and cleaness

Staff and cleaness

reserved for a nearby wedding. This hotel was wonderful with their amenities. We enjoyed ourselves. Thank you

Great property. Staff is very helpful

The pillows were terrible My daughter and her family, just a few doors down, had a condom wrapper fall out from behind the more when one of the children touched the mirror The lobby is clean and front desk people were great, but the quality has gone down over the last couple years. The pool is gone and you Can go yo another facility to use their pool.

We had an ocean view room. The windows were not very clean but the view was very pretty. The bathroom, floors and lobby were all very clean and air conditioned. The breakfast was super delicious and the staff are always smiling and always helping us. The pool and bar was also great and super clean

I wish there was amazing. The ladies that worked the Starbucks were wonderful.

I like everything pretty much

Great customer service, nice amenities

Shuttle service

While the room we had was perfect for us so we had easy access to take our dog out as needed, the room itself didn't look prepared for guests.

I have zero complaints about cleanliness or staff. But the beds were hard and uncomfortable, the pillows flimsy, the climate control INCREDIBLY loud and the light from the hallway made the room bright no matter what we did

Used shuttle from/to airport, saved me renting a car. But only a few dining options in walking distance as a result, so a car would have been useful if I had been staying longer. Shower temperature was not consistent. That’s my only real complaint. Staff were wonderful and location met my needs perfectly.

Thank you!

Everything was great.

Very nice staff

The rooms are a bit small and there was no free breakfast (there is a bistro where breakfast can be purchased.

I always stay here. It’s a great little hotel.

All was good.

Friendly, professional staff. Good location, close to shopping centers.

Great stay! Staff were really nice, especially the lady who was at the register for breakfast. She was super nice and a delight to talk to.

Easy access to shopping and dining options; The quietest facility that we've ever utilized; A few minor glitches with the bathroom shower spilling over onto the floor; Intermittently abilities to utilize the television in the assigned room for community/ area news updates or the olympic updates.

Despite on my reservation I booked with breakfast included for the 3nñ of us, since I book a room for me and my children they said I had breakfast only for 2 but we sort it out.

…

I spent a week at this property and had a lovely experience. The staff were friendly and accommodating and made sure my experience was positive in every aspect. The area surrounding the property is somewhat deserted but I found it an easy drive into sterling. Also they have onsite transportation if you need a ride within 5 miles which is a great perk. Highly recommend.

Didn’t enjoy my stay at the Courtyard by Marriott Dulles Town Center at all. The customer service was bad. The room wasn’t as good as described online.

Was excellent

The air condition in the room in stayed in really didn’t work

Very nice property for the price. Super clean and the staff is friendly

Very nice stay, quite happy with my choice

Perfect for a stop over - close to airport and the shuttle is great!

Convenient location to family. Staff extremely friendly. Accommodations were very comfortable.

Staff were very friendly and helpful. Hotel was clean. They had a nice little food bar and restaurant. Food was excellent.

It was a great location and many restaurants around. Period.

We were late for shuttle bus for 10 minutes. The staff at the front desk was really helpful. She finally drove us to the airport.

Terrific staff. Very helpful and welcoming. Facilities are great. Gym is really nice. Starbucks coffee available on site. Rooms comfortable and well equipped. Would definitely return to this property.

No Comments everything excellent and good condition

This property is great- awesome lobby and shared spaces. Only complaint (not related to the hotel), is that it's difficult to walk to nearby stores and restaurants due to the major roads surrounding the property without cross-walks. They do have food on the property (American classic cuisine), and a great bar! Super friendly service.

This property was just meh. For nearly $300/night I would expect more. I stayed for two nights and housekeeping didn’t provide any services, didn’t even take out the trash. There’s also no security - anyone could walk in and go to any floor, no room key required. This was obvious to me when a random guy walking the halls tried to find out what floor I was staying on - made me very uncomfortable. The room and bathroom were pretty much as basic as you can get, I’d expect more from Marriott.

Very understaffed but decent

The room was clean and spacious. The staff very friendly and accommodating. The location is very convenient access to the freeway and sites around Dulles.

Hotel is pet friendly and there is plenty of area around the hotel to walk them. Room looked clean but felt a little dated. No USB plugs but thankfully I always travel with some. A/c didn't get the room particularly cool but I was there in January and I suppose not everybody is looking to have a/c this time of year. Staff was friendly. The breakfast was good.

The hotel is located in a convenient location. The staff were so kind and professional. I will definitely book at this location again!

This is the first hotel I've stayed at as far back as I could remember that did not include some form of breakfast with coffee in room fee. They had all kinds of breakfast items that you could pay for but nothing included?? And that didn't even open for business until 7am?? And this was a hotel close to Dulles airport. Curious. I think it may have been because I got a discount rate through expedia.

All hotel staff were welcoming and ready to serve. Thankful for the airport shuttle and Dulles Town Centre shuttle. I did my last minute shopping for Christmas.

Great staff, attentive, shuttle options are perfect

Very outdated property. Hot tub was broken, sliding door to balcony would not lock. Side doors to building would not unlock with key card. Staff was very nice but way over priced for what you get.

Great staff and location

The right hotel at the right place at the right price...and with a hearty breakfast!

I was picking up my brother who had been visiting a friend in the area. I had been driving from NC to NJ to MA. I was traveling with 3 small dogs. They gave me a 1st fl room near my car , near the dog park..perfect! Great staff! Good food! Perfect 2 day rest!

We were really late getting in and I was tired and stressed. The clerk was so kind , I felt releaved immediately. Every staff person I delt with was amazing . The bed was really comfy. Only thing missing was the microwave I requested. Look for word to return trip!

Everything was great. The staff was extremely friendly and helpful. The only thing I could see worth improving would be the weight of the comforters. They were basically the weight of a sheet which was a bit light for my taste

The staff made incredible efforts to graciously ensure that we felt welcome and valued as customers. That, in itself, is a rare commodity. The location is convenient to all amenities and is easily accessible to major roadways.

Great hotel. But not within walking distance of amenities.

Decent facilities and nice staff

Our company likes to stay here. Great common space area with great amenities. That cafe/bar/restaurant is very important to us too. Very friendly staff here. Love the front desk and the shuttle driver Amelia.

Clean. Very good place to stay

Bistro breakfast was great! Service was outstanding as well.

I loved it all, very friendly staff and so helpful.

Excellent

Updated design, swift check in and check out, comfortable bedding.

Staff were incredibly friendly and helpful. Bathrooms were rundown, old, musty. Terrible lighting.

Very clean but the walls are very thin, throughout the night I heard conversations from the hallway and neighboring rooms.

It may have only been one night, but we had a great stay. From the elevator's to the stairs the lobby, the parking lot, everything was very clean. The room was nice and the bed was great. Very nice hotel!

I thought it was very clean. I did not like having to pay for breakfast.

Bed was comfy and we slept in. Pull out bed had old cookies in it- maybe they fell from someone's pocket/ bag. There was water in the closet on the safe. Not sure where that came from. Perhaps from the iron? A bit disconcerting considering everything else was nice.

It was a lovely stay! The staff were kind and welcoming, the room was very clean and roomy, the amenities were great. It was a nice trip! I will certainly stay there again in the future. I’m picky, but I loved this stay and recommend this hotel!

The hotel was very welcoming and clean. The staff was very courteous and helpful. My room was amazing and spacious also. Whenever I come back to this area, I will absolutely stay here again.

I have stayed at this hotel 1-2 times a year for a girl's weekend shopping trip. I have always had excellent service. Rooms are always clean and comfortable. Highly recommend

Facility was clean, quiet, and updated. Staff was friendly and helpful

Great front staff

Not good breakfast choices available due to Covid restrictions

Welcoming Sanitized Excellent bistro food and service

The restaurant was closed. During this pandemic many local restaurants were closed so finding a place to eat was/is a real challenge (especially if one is from out of the area). Also I was disappointed that the cabinet door to the refrigerator was severely damaged. I never expect to see this in a Marriott property. I stay exclusively with a Marriott property as I have come to rely on their cleanliness.

Room was clean and comfortable and front desk staff were friendly and helpful.

Great hotel, great staff and clean...ghhgfffdd do h hi high G be BBC B B h fr do do do GI if do F F CJ

I have no complaints about this hotel at all! The staff was very friendly and helpful. The room was spacious and clean. The water pressure was amazing lol. I will definitely be back when I'm in town.

We rented this room for our daughter and s-i-l who were in the area helping us move. Great location and per past experience - the Courtyard had all we needed.

Excellent Hotel, very clean and comfortable, staff is great !

Room was clean and comfortable, I needed to adjust my stay and it wasn’t an issue.

Very clean and very genuinely nice staff.

Great desk customer service. And amazing toiletries amenities!!

Staff was helpful and friendly. Room was clean; nothing was damaged. Bed was comfy.

The room was clean, the staff super friendly, lovely little court yard. There is also a airport shuttle if you need it. Would definitely stay there again.

A very nice facility and the staff did their very best to make my stay comfortable even with the many COVID-19 related restrictions. Plenty of open restaurants in the area.

We were there for two nights and no one came in to clean the room, replace towls/wash cloths or take out the trash. Not sure if that is Covid related or not, but i assumed someone would still clean. Regardless it was a nice hotel and it was a great stay! i would stay again and recommend.

Great hotel for a great price and close to the airport.

Everything was pleasant and they checked us in right upon arrival. The breakfast in the morning was bagged to be COVID friendly but was great for on the go. Some things are a little dated, including the bathroom. However everything seemed very clean.

The front desk was amazing. They accommodated my every need.

Great hotel. Very clean, big rooms, and friendly service.

Early check-in without any problems. Great experience.

Friendly staff, clean and convenient. My stay was everything I could have asked for. Check in was east, breakfast at Starbucks was great. Very happy and would be happy to stay again if I was ever in the Dulles area.

Didn’t arrive until late and the lounge was closed. It would have been better if it was open a little later than ten.

The customer service the front desk and at the breakfast counter is fantastic! Randie makes you feel welcomed