Embassy Suites by Hilton Los Angeles Downey

The room was not clean it was dusty and had hair and small piles of trash/ dust bunnies. The A/C was just barely cool, don’t expect it to be cold in the room. The bedding was stained with a questionable color that I think could be washed out. The sliding door did NOT LOCK!! The bathroom was semi clean. Just not clean and very outdated. The pool was not working and we were not advised till we got there. We had swimming plans as part of our trip. The good part was the omelette bar and the staff working the breakfast bar were awesome. Probably won’t stay here again for the price.

The housekeeping staff, specifically Martha, was great and helped promptly. I was honestly disappointed. I've stayed in SF's Embassy Suites several times and always had a great experience. Embassy Suites in Downey just didn't meet our expectations. There were 2 TVs but only one remote; asked for a second and got it. Microwave wasn't working (fortunately only stayed one night). There were 5 of us in tye room but they only had towels for two; had to ask for more and got them. The bathroom was very small. They didn't provide hand soap and the water pressure was low. Property layout, I liked.

The pool was the main. Reason I spent so much money and time for the stay which I would of booked more days however the pool was hazardous to my grandkids we tried to manage the chlorine smell and water but it burned our eyes very much there is zero ventilation in the pool area I even brought it up to pool maintenance person testing the water that we had to get out and it burned our eyes the fumes were very bad it triggered my grandson to have a asthma attack and he dont have asthma.

When we got to the hotel, we were informed that they did not have a reservation for us. Their response was that we would have to take it up with Travelocity. We had to pay their higher price to get an available room.

Liked the omlette station Our room had a view of the dumpster, the room haf a sewer stench, it reeked most of the night had a headache by morning. Told the manager, ihe reduced the fee by 50% but at some point , I contiplated sleeping in your lobby from the fowl order.

Exceptional

While the hotel did waive the parking fee as compensation, that does not make up for the inconvenience of arriving on time and being unable to access a room for over an hour. Staffing shortages are an internal management issue and should not impact guests who have paid for accommodations and expect a room to be ready at check-in. Overall, this experience was disappointing and not acceptable.

AC did not work

I stay here every time I head to Downey. I love this hotel, the staff is always very friendly and accommodating. Great amenities, breakfast is always good, you get free drink vouchers for the adults. Indoor swimming. 10/10 for me and my family.

This is my go to hotel when I’m down south. Everything is always great. The shampoo and conditioner usually are empty that stir only thing I could say that would need to be checked but everything else is amazing. The breakfast as well the staff are all amazing

they also have a shake shack and Mexican restaurant half a block away . room was great , all staff other then the restaurant staff were great .

Great

Our room was spacious and clean. We loved the Happy Hour. The inside pool was a highlight for our kids. It is centrally located with lots of eateries close by. We will be staying here again when in the area.

Not the best. Many broken features in the room. A few safety hazards. Low quality food and the worst beer selection ever!

Exceptional

Location The carpet

Exceptional

Disappointing

Tina at the front desk was extremely helpful working through a reservation issue! The breakfast was fairly standard, not much flavor, but free and easy. Rooms need updating and a deep clean, but overall it was a good stay.

Exceptional

I keep on coming back to Embassy Suites because it offers everything I need .It is pet friendly,very clean,amazing free breakfast,and the free drinks

The hotel itself is nice, the plumbing definitely needs some work. Toilet bubbled when flushed and clogged on 3 separate occasions. The Engineer let me know he unclogs approximately 10 toilets per day.

Everything

Location Nothing

Location Nothing

Always our favorite spot to stay at when visiting family

Location and comfort It is a little bit in the pricy side

Location and comfort It is a little bit in the pricy side

I stay at this hotel at least every 3 months and it is always an issue with the elevators. One is always out, on my latest visit 2 of them were out. It is a long wait especially when it get closer to the weekends

,, good

Bad

I arrived and got placed in a room that wasn’t mine. When I arrived at the room my key had access into the room. There was already luggage and trash from another guest. Had to go down to the desk to get another room. The pool chlorine was overbearing. There was so much chlorine that granules coated the bottom of the pool.

Closeness of everything. I arrived and got placed in a room that wasn’t mine. When I arrived at the room my key had access into the room. There was already luggage and trash from another guest. Had to go down to the desk to get another room. The pool chlorine was overbearing. There was so much chlorine that granules coated the bottom of the pool.

Good location & clean room, when we checked in. Stayed 4 days. The housekeeping came in every day, and only made the bed, and removed used towels. Trash was not removed, & towels were not replaced with fresh ones. Normally, lots of parking, but an event next door made for no available spaces until late in the evening. Due to the housekeeping service, we will not be returning.

One elevator was down, there was a huge roach in our room the size of the room is actually huge and very nice for the price but the roach really killed the whole experience and all they offered was 10k points and to void the parking and I didn’t even park.

The staff at check out was courteous, however when we called previously to request early check-in we were told to call back on the day of our arrival. We did but we were told to call later in the afternoon. Hopefully, they can manage the rooms more efficiently so that they can accommodate guests in the future.

Exceptional

Exceptional

We love the whole place. Great staff, delicious breakfast, comfortable rooms!

I stay here every year in May. Most things were their usual Good. Happy Hour and the buffet breakfast are great. (Except, there was a new breakfast coffee, which was bland.)

Exceptional

Easy to get to and close to my side of LA. Away from the big city attractions and near downtown Downey N/A

Easy to get to and close to my side of LA. Away from the big city attractions and near downtown Downey N/A

Staff was great, the location was walking distance to everything. Quiet and relaxing. Definitely coming back. Parking and wifi fees? Really?

Superb

Parking and wifi fees? Really?

When I checked in at the Hotel they asked for my plates because they wanted to make sure that only customers are parking in the hotel parking since its shared with Mimis Cafe. The clerk never mentioned that there was a $20 daily fee for parking.

The property needs a major renovation! The same furniture has been there for the last 20 years with obviously no shampooing or up keep of any kind! I felt very itchy sitting on the furniture! The smell of old furniture filled the room it was disgusting to have to breathe in the room!The drapes were thick and moldy and made the room fill enclosed the small little iron balcony was filled with bird poop!The rug in the hallways are filthy! The pool room had no air flow was very muggy! That atmosphere attracts pests in which I saw coackroaches coming out of the stone where the built in benches were! The hot tub was moldy, the jets weren't working just being in the hot tub made my feet tingle! The bedding looks like the same bedding from 20 years ago when I first stood there just washed over and over for 20 years! Had a yellow tinge in the bedding. Maid service is not up to par with dirty towels in the hall Way and the same drinks laying around the hotel all day. The breakfast look like donated pastries from a food bank! The sausages were not real meat, the dining area was also outdated smelly old furniture that made me want to throw up my already disgusting food! I can go on and on but not enough letter space to continue. I'd rather save money and stay at a motel 6!

Check in took long, having to pay for parking when the hotel is already expensive is unnecessary

Room and bed were nice. the lobby was nice, nice location for my situation Check in took long, having to pay for parking when the hotel is already expensive is unnecessary

nice place to be real Good place .

Exceptional

The space The pool needed a window open or some better ventilation.

The pool needed a window open or some better ventilation.

Exceptional

Had an ant outbreak in the room. I went to the front desk to ask for assistance and was told there was nothing they could do since it was after hours. Had to talk to a manager and eventually had to change rooms after a few minutes of negotiations. Initially the front desk worker wasn’t too much help. I don’t plan on staying there again. The manager was great though. No complaints there.

Excellent stay

Everything was excellent. Only exception was television in “living room” area did not work. But we didn’t really use it. Everything else was pure quality.

I was double charged for my stay and after calling to notify Embassy suites I was told to just settle it with my bank account. My bank account cannot assist me because I was changed twice on two different pay accounts my own bank as well as PayPal which are two separate entities. I have tried to get a hold of booking.com twice regarding this issues and still no response.

I was double charged for my stay and after calling to notify Embassy suites I was told to just settle it with my bank account. My bank account cannot assist me because I was changed twice on two different pay accounts my own bank as well as PayPal which are two separate entities. I have tried to get a hold of booking.com twice regarding this issues and still no response.

Breakfast

Room was really nice and clean. It was also big and comfortable. Hotel is getting old and needs some upkeep.

Room was really nice and clean. It was also big and comfortable. Hotel is getting old and needs some upkeep.

Very nice breakfast one of the better one.

I wished they can switch up a little it was the same breakfast everyday

Superb

Great place

Everything perfect!

Nothing

Dirty rooms hair in room floor not mop or cleaning

Always a great stay at Embassy Suites! Nothing

The space Dirty rooms hair in room floor not mop or cleaning

Exceptional

Everything perfect!

Breakfast was good.. but our room not to good.. the 1st room smell horrible and it ended up being the bathroom room sink was clogged so they switched us rooms at 9:00pm.. then the second room light switches were not working..but at that point I just was done..it is so unfortunate because we have been staying there for over 30yr..the night manager was very nice..

Staff is nice but the whole property is poorly maintained. The room was very motel like. Furniture all stained, old bath tub, wall and baseboards dirty and needing repairs.

Property needs improvement. There was smell on the carpet outside the room by the hallway. Also toilet flush is very slow for the water flow as well as the bath tub.

Not all lights worked in room. Floor was a little dirty

The room was comfortable and food was delicious Not all lights worked in room. Floor was a little dirty

Great facility and well maintained. The pillows are all flat and should be replaced. Down doesn’t hold up well and makes for an uncomfortable flat pillow to sleep with. All 4 pillows were flat and this is the 2nd time this has been the case… when do you replace pillows?

Great facility and well maintained. The pillows are all flat and should be replaced. Down doesn’t hold up well and makes for an uncomfortable flat pillow to sleep with. All 4 pillows were flat and this is the 2nd time this has been the case… when do you replace pillows?

Exceptional

Room was clean, toilet handle was a little loose. Breakfast was amazing

Bar offers good selection

Exceptional

Embassy's are typically just nice hotels. It was pretty and the lobby with the sound of running streams is relaxing. The hotel itself was a little run down. We had a popcorn ceiling that was clearly stained; looked like it was from some type of prior leak, or moisture. The popcorn was crumbling onto the floor and one of the beds. Kind of grosse.

Embassy's are typically just nice hotels. It was pretty and the lobby with the sound of running streams is relaxing. The hotel itself was a little run down. We had a popcorn ceiling that was clearly stained; looked like it was from some type of prior leak, or moisture. The popcorn was crumbling onto the floor and one of the beds. Kind of grosse.

Wonderful

Clean room, great drinks, and wonderful breakfast.

Our stay was nice.

I’ve stayed here a number of times and I feel safe and comfortable .the staff is always friendly. The rooms are clean, and they serve a great breakfast with fresh on demand omelettes. The location is perfect for easy access to LAX ( depending of course on traffic) and other venues. I would recommend it for those looking to enjoy a relaxed stay in Downey.

Superb

Exceptional

Check in was quick and the staff are efficient in their work. The room was clean and amenities were sufficed.

Superb

Exceptional

Hotel is dingy and needs new furniture, mattresses and just a needed renovation of rooms.

YES OUR BREAKFAST WAS DEFINITELY FRESHLY MADE WAS SOO DELICIOUS MY KIDS AND I ENJOYED EVERY BIT OF IT.

Clean room and location; Beautiful building; great location; Highly overpriced food at the restaurant

Proximity to the theater next door made it convenient for us while at a dance comp. The front desk staff was helpful and let me check in early so we had the room during a large gap. The hotel was unaware of the early check in/late check out option that was offered through Booking. Offered me early check in for an additional fee but I was able to show the booking com reservation and the woman at thE front desk adjusted my room to reflect this offer. When I left the room this morning to take things to the car and eat breakfast, housekeeping almost immediately went into the room despite the 1 pm late checkout. They tossed the items I had left in the fridge before I was able to return and get them, essentially throwing out $30 worth of unused food and drinks.

The hotel was unaware of the early check in/late check out option that was offered through Booking. Offered me early check in for an additional fee but I was able to show the booking com reservation and the woman at thE front desk adjusted my room to reflect this offer. When I left the room this morning to take things to the car and eat breakfast, housekeeping almost immediately went into the room despite the 1 pm late checkout. They tossed the items I had left in the fridge before I was able to return and get them, essentially throwing out $30 worth of unused food and drinks.

300 a night for a room that had an odor to it and was dirty. Stuff stuck to wall and toilet. Will never stay again.

Very clean, kid entertainment, and Breakfast

Very clean, kid entertainment, and Breakfast

We had a few issues during our stay. First, the room smelled like sewer/ swamp water. They couldnt put us in a different room so they just brought us some "air freshener" witch was actually a can of disinfectant spray. The tv's didn't work so maintenance did not come fix that till the next day. We accidently left behind some things and called for the lost and found so we can recover our belongings, we never got a call back.

The location Need maintenance and upgrades. Needs new tv, new couch, key systems failed.

Our ceiling in our room began to leak and the staff moved pretty quickly in identifying the problem and moved us to a different room. They were very nice in helping move our stuff including our dog who was in the kennel and we’re respectful in making sure our dog was kept safe during the move.

The location Need maintenance and upgrades. Needs new tv, new couch, key systems failed.

Perfect!

Only one elevator working in our side

Beautiful and clean

Place was great and so was staff. Only reason I didn't do a fifth star is the fire alarm went off for about 2 hours and an elevator was down on a super busy weekend.

Cancelled my reservation without notice. Staff was extremely rude to everyone I saw interactions with. Hotel was sub par, usually cluttered. Fire alarm went off for over 2 hours falsely. Would not recommend in the future.

Friendly staff and good breakfast nice hotel

Breakfast was ok, nothing special but it was free. Pool heater was broken which was one of the main reasons we book to stay.

Hotel needs a major renovation

I have stayed here before but this time it was not good! The quality of the place has declined! One of the

The parking and staff The loud drunk people after quiet hours, the trash left in the hallways and random strangers hangout in dead ends

We fell in Love with this place.

The staff was courteous the amenities were good and the location was great in Downey.

The toilet also wouldn’t flush properly; maintenance “fixed” it, but it still didn’t work right. I was told the water temperature issue was because everyone was showering at the same time, which isn’t really acceptable. They waived my $30 parking fee, which I appreciate, but it didn’t make up for the overall inconvenience. Wouldn’t stay here again.

Breakfast was good. Room was clean for the most part. Staff was okay, staff at breakfast bar weren’t too polite.

Only thing I didn’t like is there is no option to change the HDMI

Hot tub wasn't working. Front desk was very slow ! More staff ! To attend

👍

Yes

The hotel was wonderful and the staff was very attentive. Especially G

Iron the pillow cases. They were very wrinkled. Otherwise great stay

Pool and jacuzzi was broken the whole 4 day stay

The bathroom had several things showing rust. The door stop, bottom of door frame and water connector for toilet. Missing water cups this time. Last stay we were missing coffee cups and coffee. I am not a fan of downpillows.

My room smelled liked marijuana , hot tub was broken , entry to room by staff should not be permitted without customer request for service during stay .

The hotel itself looked nice and room looked nice. However immediately after arriving to the room. There was an odd smell like mold coming from the bathroom and vents that made the whole room smell. Had to keep the balcony door open. I asked front desk for room service and a clean while we were out and to even take a look at the bathroom because vent was leaking over the toilet, No one ever came to look or clean the room and I was there for 4 days and 3 nights..I had to call for more toilet paper and there was no hand soap when we first arrived. Even so, staff themselves were nice but didnt follow through with our requests.

Great service, location is right next to everything important.

The staff

Restroom was not stock with shampoo or conditioner or body wash Good thing I had my own

Clean room ie comforters , bed skirts dirty, toilet bowl, dirty, carpet stained, room musky, eating area several tables sticky and dirty. Same elevator not working from since last time stayed at hotel. No hand soaps in room. No do not disturb placard.

Room needed renovating, had water damage in bathroom area. Sink in bathroom did not get warm or hot. Didn’t use the breakfast. Bar service was excellent especially Wed and Thurs night.

Breakfast menu was great 👍

Room very dated and smelly. Shower has slate flooring and very slippery. heater was not working, couldn't get the room to warm up. Couldn't get anyone in housekeeping to answer the phone for bath towels. One elevator was down, Hotel full of young, rude teen agers. Won't be back.

This is the second time I stayed at this Hotel, as before the room was clean and comfortable. Check in was quick and painless. Do ask for breakfast and parking. The breakfast was great, with fresh omelets , fruit , bagels and pastries. The staff was friendly and helpful.

Some little things where broken

Location

The only downside was the parking. Spaces are extremely limited, and there is an additional charge of $20 per day, which can be a bit inconvenient. Overall, we really enjoyed our stay and would definitely consider coming back!

The greatest place to stay

great stay!

Had issues with lights and tv

Night staff was much nicer than morning staff. The hotel is severly outdated. Our room had ceiling popcorn falling off the ceiling.

Clean Room. Room was pretty spacious. Checking in was smooth, as well as to check out, the drop box makes checking out very easy.

And have a lot of noise from some hotel machines

Was ok, bed and pillows could be better. Had a smoke smell in my room got better after 3rd dad. I bought room refresher. Breakfast was good, but could of served different things for the 4 days we were there

Very nice and clean hotel. Only thing I didn’t like is there are switches for each and every light. There is no main light & one of the big lamps wasn’t working.

overall not bad but not great either.

It is greatfull place clean and peaceful

very clean

Nice large Suite

The staff was amazing! The room was great! Would definitely stay here again

The staff was amazing! The room was great! Would definitely stay here again

Good value for the money spent. Breakfast included, as well as two happy hour drinks daily.

Good value for the money spent. Breakfast included, as well as two happy hour drinks daily.

Staff was great. Could not have picked a better location it was perfect and close to everything

Staff was great. Could not have picked a better location it was perfect and close to everything

Rooms AC was controlled by the hotel meaning we could not adjust, luckily, we had a sliding door that we had to leave open majority of the time for fresh air. We asked for a fan that we never received. Stay was overall okay.

Rooms AC was controlled by the hotel meaning we could not adjust, luckily, we had a sliding door that we had to leave open majority of the time for fresh air. We asked for a fan that we never received. Stay was overall okay.

Very nice and clean

Very nice and clean

The room was really clean and they came in the next day to service the room which was nice.

The room was really clean and they came in the next day to service the room which was nice.

Room was clean, really like our balcony room. Staff was really friendly and helpful. And breakfast was sooo good!! Loved our omelette.

Room was clean, really like our balcony room. Staff was really friendly and helpful. And breakfast was sooo good!! Loved our omelette.

The Room we had wasn’t very clean, there were bugs on the floor on the corner wall near the fridge.

The Room we had wasn’t very clean, there were bugs on the floor on the corner wall near the fridge.

Housekeeping staff was very pleasant, helpful and respectful. Front desk staff was professional but not warm or inviting. I've stayed at this hotel several times since 2017, mostly for the indoor pool on a rainy day. Not sure I will come back. The price is reasonable, the room is comfortable, but I don't think the experience is comparable to others in the same pricepoint.

Housekeeping staff was very pleasant, helpful and respectful. Front desk staff was professional but not warm or inviting. I've stayed at this hotel several times since 2017, mostly for the indoor pool on a rainy day. Not sure I will come back. The price is reasonable, the room is comfortable, but I don't think the experience is comparable to others in the same pricepoint.

Cleanliness.

Cleanliness.

Perfect

Perfect

The best thing about the hotel location is great . It is around many eateries. They are in walking distance. The breakfast was awesome. The chef was very friendly. He always had a smile and friendly. The staff were friendly. The negative about this hotel . The drainage system is not great . The tub was draining properly. I had to call about it . They fixed it , but left the tub dirty. The stopper in the tub and sink didn’t work . The sink in the living area didn’t work properly. I look under the bed . It look like they don’t clean under the bed . A lot of dust . Trash under the bed . Need to take the curtains down and wash them . Stains on the curtains. The bathroom is also small . Looked under the cabinet in the living area . It was dirty .

The best thing about the hotel location is great . It is around many eateries. They are in walking distance. The breakfast was awesome. The chef was very friendly. He always had a smile and friendly. The staff were friendly. The negative about this hotel . The drainage system is not great . The tub was draining properly. I had to call about it . They fixed it , but left the tub dirty. The stopper in the tub and sink didn’t work . The sink in the living area didn’t work properly. I look under the bed . It look like they don’t clean under the bed . A lot of dust . Trash under the bed . Need to take the curtains down and wash them . Stains on the curtains. The bathroom is also small . Looked under the cabinet in the living area . It was dirty .

Great location and the staff was friendly. The rooms have been nicely renovated and it shows well. Great stay.

Great location and the staff was friendly. The rooms have been nicely renovated and it shows well. Great stay.

Great

Great

Room Was clean It’s very hard to get around long elevator waits

Room Was clean It’s very hard to get around long elevator waits

Clean room

Clean room

Loved it, I would stay again. But one thing that I requested twice one in person at the front desk and the other by phone to have my room cleaned but it was never done

Loved it, I would stay again. But one thing that I requested twice one in person at the front desk and the other by phone to have my room cleaned but it was never done

Excellent breakfast, had an omelette bar and waffle maker. Room was clean but the toilet paper holder and the towel hanger on the bathroom door was broken. The water pressure in the shower was weak. I informed the front desk. Overall, we enjoyed our stay. Room is big and had a separate living room.

Excellent breakfast, had an omelette bar and waffle maker. Room was clean but the toilet paper holder and the towel hanger on the bathroom door was broken. The water pressure in the shower was weak. I informed the front desk. Overall, we enjoyed our stay. Room is big and had a separate living room.

I was told I would be refunded 20% and that didn’t happen. I’ve called the hotel 3 times now.

I was told I would be refunded 20% and that didn’t happen. I’ve called the hotel 3 times now.

Big rooms

Big rooms

The staff was courteous and helpful, but the Jacuzzi was broken, which was unfortunate since I had been looking forward to it. The stained sofas made me hesitant to sit on them, so I restricted myself to the bed. The bathroom switches were also unreliable, sometimes working and sometimes not. switches

The staff was courteous and helpful, but the Jacuzzi was broken, which was unfortunate since I had been looking forward to it. The stained sofas made me hesitant to sit on them, so I restricted myself to the bed. The bathroom switches were also unreliable, sometimes working and sometimes not. switches

Everything was very accommodating, will definitely be returning.

Everything was very accommodating, will definitely be returning.

The heater wasn’t working, so they brought a portable heater to us. There was a terrible smell coming from the plumbing. The maintenance guy came to check it out, and he was so apologetic for the issues. He said there was definitely an issue with the plumbing underneath. Embassy said they would give me $18 back for parking for the night, but that’s not okay with me. The room smelled horrible in the middle of the night. I have always booked with Embassy, but this has put a terrible taste in my mouth.

The heater wasn’t working, so they brought a portable heater to us. There was a terrible smell coming from the plumbing. The maintenance guy came to check it out, and he was so apologetic for the issues. He said there was definitely an issue with the plumbing underneath. Embassy said they would give me $18 back for parking for the night, but that’s not okay with me. The room smelled horrible in the middle of the night. I have always booked with Embassy, but this has put a terrible taste in my mouth.

Breakfast was great which included made to order omelets. Spacious suite with comfortable bedding. Reception staff friendly and professional.

Breakfast was great which included made to order omelets. Spacious suite with comfortable bedding. Reception staff friendly and professional.

there were lots of unruly guests that made staying there uncomfortable to we left before midnight and checked out over the phone i paid for city view and got a parking lot 😀

there were lots of unruly guests that made staying there uncomfortable to we left before midnight and checked out over the phone i paid for city view and got a parking lot 😀

Bathrooms were a mess, room smelled like mold, and guest were running around the building. Building also smelled like weed as well.

Bathrooms were a mess, room smelled like mold, and guest were running around the building. Building also smelled like weed as well.

El elevador está lento, y falta variedad en el desayuno.

El elevador está lento, y falta variedad en el desayuno.

Great breakfast omelet

Great breakfast omelet

The young gentleman down at the breakfast buffet was so kind and helpful.

The young gentleman down at the breakfast buffet was so kind and helpful.

Breakfast was excellent

Breakfast was excellent

Beautiful to walk through and enjoy the space. It's a wonderful room and the staff was welcoming. There could be more air fresheners added to the room so the room doesn't smell old and the lighting behind the TV wasn't operating.

Beautiful to walk through and enjoy the space. It's a wonderful room and the staff was welcoming. There could be more air fresheners added to the room so the room doesn't smell old and the lighting behind the TV wasn't operating.

Staff was very courteous. We were a party of 3 assigned to a "disabled guest" room. Bathroom had 2 sets of towels. I asked for a 3rd set which was promptly delivered. Only 1 drinking glass in the room, and the front desk didn't know which drinking glasses were used in the room, and directed me to the nearby convenience "store" to get paper cups. If there are multiple guests in a room, should give each guest his/her own meal "card" since we don't go to the hot food line at the same time.

Staff was very courteous. We were a party of 3 assigned to a "disabled guest" room. Bathroom had 2 sets of towels. I asked for a 3rd set which was promptly delivered. Only 1 drinking glass in the room, and the front desk didn't know which drinking glasses were used in the room, and directed me to the nearby convenience "store" to get paper cups. If there are multiple guests in a room, should give each guest his/her own meal "card" since we don't go to the hot food line at the same time.

The hotel looks old and the guest service is not good

The hotel looks old and the guest service is not good

Staff at breakfast were kind and friendly

Staff at breakfast were kind and friendly

Breakfast was amazing and the staff cooking. I stay here a lot and for the first time I was very dissatisfied and disappointed with staff at the bar on Saturday and with the cleanliness of the elevators and pool area

Breakfast was amazing and the staff cooking. I stay here a lot and for the first time I was very dissatisfied and disappointed with staff at the bar on Saturday and with the cleanliness of the elevators and pool area

.

.

My stay at the Embassy suites by Hilton Los Angeles Downey was very good. The breakfast was amazing and the staff was always very helpful, the only critique I have is that the restroom in our room was beat up the sliding glass door to our shower was missing the other door and tile inside were wobbly. Other then that the stay was amazing.

My stay at the Embassy suites by Hilton Los Angeles Downey was very good. The breakfast was amazing and the staff was always very helpful, the only critique I have is that the restroom in our room was beat up the sliding glass door to our shower was missing the other door and tile inside were wobbly. Other then that the stay was amazing.

The room was clean, in a good location near many restaurants.

The room was clean, in a good location near many restaurants.

Room was not stocked with towels correctly and missing coffee cups for the in room coffee maker. Requested towels and cups from front desk twice early in the evening. Did not get towels until until 6 am and never got the cups. Some other items that did not live up to expectations for a Hilton hotel, white spots on curtains, damaged flooring in living room and brokem power plugs and usb ports on various lamps.

Hotel over all was a great experience. Although check-in experience wasn’t the best (I had to wait an hour for my room to be ready) the rest of the hotel experience was great from housekeeping to breakfast and free drinks.

The ventilation box in bathroom was very noisy asked front desk to fix but nobody fixed issue. Only one elevator working was very inconvenient

Clean room but the shower was slippery and towels were really smelly. The breakfast was terrible we had to wait over an hour to get food so we left without eating.

Honestly, the hotel and staff were nice but it was alittle understaffed which of course any of the workers faults

Beautiful room and they allowed us to take 15 años pictures during a heavy rainstorm since we cancel the park . They accommodate their staff to be removed from pictures and allowed us to take quality pictures

Good hotel

there was no pool available and that was the only reason why i stayed there. the food was X.

Breakfast was good, had a omelette station and plenty of selections

Room is nice but pillows suck!

You get 2 free drinks and the breakfast has the option to make your own omelet wich was the best part! If you have kids, the pool is perfect for them!

This hotel has a lot of perks.

The only things that needs more attention is the cleanliness of the rooms, my room was half clean, on some counters there were some hair dog, fingerprints on the mirrors, however the front desk clerk sent someone to cleaning again and it was better. But everything else it was awesome.

no heating loud noises due to privet even i want my money back!! for both rooms

We had a nice time.

The parking is easy and the breakfast delicious and convenient

👍

Dirty room had trash on the floor and only 2 towels. Remote missing from room. Lobby and breakfast area were filthy as well. Run down

the hotel had private events that were very loud music we couldn’t sleep no heater due to the hotels fault!! I want a full refund!!

The room was very clean. Didn't expect the room to be very spacious. Love it!! Breakfast was delicious 10/10

Clean rooms, comfortable beds and a really wonderful breakfast. The staff was friendly and helpful. This was just an over-nighter, but I’ll be back in the near future . I can recommend this place.

Yes

Room was clean and staff was awesome

Unable to open sliding door on balcony, no screen a pole holding door closed, more toilet paper

Did not have breakfast

Beautiful facility. Room didn't get cleaned between nights, requested clean towels and waited awhile to shower once back from work.

It was a nice property the staff was amazing. Our a/c was a little slow but it was overall nice stay I would definitely return.

Clean and nice. Front desk was amazing and good energy.

Room was great. Front desk was friendly at check in. 2 complaints I have I wish I could get of given 5 for everything. Only 3 out 4 elevators worked the side with 1 elevator was so slow it was horrible. And house keeping walked in after 2knocks when I was in the bathroom and 2 of my minor children were watching Tv. Made all of us uncomfortable.

Polite and professional staff fast and courteous. Delicious food and drinks at the restaurant!

Breakfast was amazing

Easy check-in with very friendly front desk agents!!

The room was clean, it was really cold it didn’t have a heater, we asked for one they had none. We got 2 blankets that did not helped. We had no drinking water, no conditioner and no iron.

Todo estuvo muy bonito muy limpio

Amenities

The staff went above and beyond. Rooms were very clean.

I attempted to attend the happy hour. Too many people. I would like to suggest additional bartenders or servers needed to make it run better. Due to the crowd I skipped the event. Day one- room it was lacking soap. Given this was a suite I would expect the basics would be the room. Eventually got it on Day two. Staff- this is an fyi for those answering emails. I never got a proper answer on the two emails I sent. 1st email on parking fees. I did not drive for my visit and wanted to confirm I would not be charged. A relatively easy question that could have been answered. Eventually it was answered by the clerk manning the check-in desk on Friday. Second was on digital checkin- I had questions on this process since I had never used it. The website appeared to indicate this was an optional process folks could use for contactless arrival. All I received was a verbatim response on using the digital process and not answering my question. I again inquired on the process when I checked in. “The process was not required after all” it would have been appreciated if someone responded to my concern earlier.

Rooms not ready at 4pm check in time. When we got into the room the smell was horrible. The hard floors were sticky and the carpets were not vacuumed showing what appeared to be pet hair and trash and old food. There was what appeared to be unwashed blood on the bedding. There was no toilet paper in the restroom and the shower was visably dirty. The lights in the living room were broken and flashing like a disco. When I tried to call from the bedroom the phone did not work. I went to the other phone and sat on the sofa that turned out to be wet, leaving me wet. So gross. There were no other rooms available. They did send housekeeping to correct some of the issues with the room. We have stayed bfore and not had a room in this condition but this stay would not prompt me to stay again.

The hotel seems to need a lot of work. Chipped paint and broken doors. Carpeting smells like a wet dog. Bathroom door locks don’t work. The mini fridge is tiny and barely fits anything. On check in be aware $150 deposit + $25 for early check in + $18 if you want to park in their parking lot which is baffling since I just paid $250 to stay in their hotel. Will absolutely not be staying there again.

Best omelets ever.

It was clean! Our room door was very noisy because it stuck and was difficult to open and close. Our towels were not delivered timely each day! The lighting was dark in bedroom! One elevator was under repair and the other was noisy and concerning as to whether it was safe

It was clean

Staff was great , the property needs some TLC

Even though it is being renovated it was very clean and ALL staff is very helpful and friendly

Nice hotel, great amenities

The room wasn’t ready for our party. We were a group of 6 and there was only 1 towel in there and no shower curtain. It took over an hour, and asking at the front desk 3 times before we were able to get the curtain and towels. Normally that would be “whatever”, but it was 10:00 at night, we had kids, and needed to get to bed. Everything else about the stay was good, but that part was frustrating.

Good

Good service

They lost our reservation and left us without a room, even though I had received welcome messages from the hotel in the days leading up to our stay, including a reminder the day before that it was almost time to check in.

Delicious breakfast! Fun pool! Comfy room!

Front desk staff needs to be more courteous. Information to guests was limited.

Great stay! Clean room, friendly staff

The say was good. I did message the girls over a week before my stay with. Question and no one responded

Great location. Close to everything from shopping to eating. The daytime staff was truly helpful and the breakfast was pretty good. Being winter time, the room thermostat was not operational for heat or ac. Spoke to the young lady at the desk during the nighttime and she didn’t really seem to care but, overall the stay was satisfactory.

Extremely dirty smells like pee breakfast is terrible rude staff

Elevators are fairly terrifying, one sounds on the verge of collapse, the other wobbles - felt like a Final Destination movie. Those two issues aside, fantastic service from excellent staff, and the hotel is beautiful. (Sadly, I did not get to try breakfast)

One elevator by our room was broken. It took forever to get up and down. Our door was old and broken and had to be shut hard to close. The parking is shared with public parking and a theater next door. We are charged for parking but can’t find any open spaces because the public parks there for free. Besides that everything else was great.

I can submit pictures if needed

Clean room, easy check out/check in… free breakfast every morning

Excellent stay, the service was great and hospitality was amazing. I look forward in coming back for my next stay..

Terrible stay. Stayed on the top floor, woke up to water dripping on my face. Come to find out, the roof was leaking onto the bed and on the floor.

Room was clean

I will definitely stay again

Great

The room was unclean, and the bathroom was particularly dirty. The microwave and refrigerator were also very dirty. I didn’t enjoy my stay and won’t be staying there again.

I strongly advise inform guest prior to booking about the 18 USD daily parking fee. They let me know through an email a day before my arrival. Transparency about additional charges is important for guest satisfaction and trust and the other hand the room was clean

Building is on the older side but still still pretty nice. It was clean overall. Room is modern leaning but nothing crazy. Staff was nice and breakfast buffet was good. Also nearby shops are not bad to walk to….during the day.

Great customer service. Walking distances to shopping, food vendors

The spa jets were not working

Everything was perfect, except sorry the staff at the restaurant grilled and the kitchen very rude service.

The quality of room cleaning service is so bad. The room was very old and damaged and all of my sheets and bed sheets were used and not changed. Felt very paranoid all night thinking all the bed sheets were used and unchanged. Toilet had been used and the under seat was dirty. Elevators are extremely slow so just FYI.

Unfortunately, Front desk personnel were unpleasant with me.... almost agressifve when I ask a correction at my bill... So I will pay the extra 75USD because of this situation ... I will send an official letter to the management about this situation.

Check in was easy, the front desk was friendly and helpful. The room was nice and clean. We where missing extra sheets and blankets since we used the pull out couch, and they where quick to issue us what we needed :) .the breakfast was ok, typical omelet station and basic b-fast items, but it did the job. Only complaint would be while we where having b-fast this hotel person came over to try and give us "hotel points" and try to upsell more vacation time and stays elsewhere, which was ok at first but then he just kept going and going and we just wanted to enjoy our breakfast.. but we would stay here again and i would recommend.. also its family friendly :)

Room was okay

Good

Yes

Good room

THE ROOM AND SERVICE WAS ABSOLUTELY PERFECT...EVERYTHING CLEAN AND SPOTLESS, THEY BROUGHT EXTRA TOWELS AS REQUESTED AND ALL WAS VERY NICE

👍

The hotel is nice. But the staff is a little rude. I had a room suite for 6 people. They only had 1 Hand towel, 2 Regular towels, 2 wash clothes. That’s all bad. It’s was 4 ladies in that room. We use 2 towels each. I called and ask for 6 more towels the lady gives me attitude and asked me. Well how many people do you have in your room? I told 4 but we use 2 towels each. At first said she didn’t have no one to bring it up. Then I’m well I can’t go down there right now. Can someone bring them early in the morning then she’s I’ll send someone right now. I was like well I thought you said you had no one???? Well she sent the security and when I opened the door he was looking inside lol I even opened more the door that way he would see all the way in. I even told him I’m not hiding anything. lol he’s oh no worries lol. But anyways never again will I stay there again. Room had mold on the curtain on the sliding door going out. Also the ironing board was broken. For the amount of money I paid for this room. I’ve stayed in better more clean hotels suites for less.

I dislike staying out if my element but decided to try a new hotel while traveling for work and I was not disappointed. Staff was amazing rooms super big and comfortable. We travel to La for work frequently and think we found our new spot. Walking distance from everything 10/10 recommended.

Clean room, friendly staff, good food, and awesome perks and very pet friendly

I was one of the first customers when this hotel was built back in 1986 or 1987 yesterday I asked for a wake up call I never got it

good but dark. lights don’t work

Nice clean neat. Delicious food . The cooks really knew their job’s

Hotel was booked but was turned away at the front desk.

Clean room housekeeping do a great job. Kitchen personnel are amazing, friendly

Friendly

Comfortable environment

Breakfast kinda bland. Only 2 towels for 3 people registered.

Clean room I also enjoyed the breakfast.

Poor customer service. everything is self help.

All was good

The hotel is in a great location, Central to the things we needed. It's a little bit dated but they do a good job keeping it clean. Staff is friendly and accommodating, free breakfast was basic but good. Parking was a little iffy but it was not a problem.

It's perfectly

we were told to LOOK for a rolling luggage cart ??? Elevators on one side of the building were out of service and my mother is handicapped The rooms were dirty furniture was dirty we had to spray the whole room with lysol and very little if any paper cups or even enough towels not sure if there was enough staff to have fulfilled the correct stay breakfast was hot will not stay at this embassy & will not recommend

Late time I went to an embassy suites the hotel was very clean and the manager reception was awesome BUT this one was the opposite in every way. Very dated rooms limited staff and the managers special was very disappointing two beers to choose from and 1 choice of wine not to mention only chips n 3 types of veggie strips,

Room smell bad, Old carpet.

It was good stay but internet was bad

more friendly

Really nice hotel but our room had a few issues. Half the lights were not working, air conditioner leaking. The king bed we had reserved was not available on check in. We did get compensated however with free parking. Breakfast was not the best. Same food every day. They made fresh omelettes every day though.

The staff was wonderful

Felt a little dark in the parking lots, at night. Could use a little more lighting. There were a couple of homeless walking around, which made it feel a little unsafe, at night. But, the stay inside of the hotel felt very safe and welcoming. Lots of amenities and free food and drinks. We enjoued our stay.

Nice room and good location with a lot of good stores around

It was a great hotel the kids and wife loved it. Safe place as well.

Lovely hotel, Breakfast excellent.

Loved the room and surrounding area. :)

Really nice hotel

Loved the hotel and surrounding area. Didn’t like that hotel charged for my stay again when I had booked through Expedia and had already paid for the stay.

Very accommodating

The hotel was like a sauna. I felt no air condition throughout the common area of the hotel. The only portion of the rooms that felt AC was the bedroom. The living room area was always very warm.

The hotel is in a nice location. Lots of shopping and restaurants around within walking distance. Checking in was fast. The room we checked in was right across the elevator, which was a little bothersome due to the noise when the elevator was in use. We booked a non-smoking room but upon entering, the front room with the couch smelled like smoke however, the back room where the double beds were did not smell like smoke. We booked the room for 6 people but there were only 4 towels in the room therefore, we had to call the front desk for more towels. When the maintenance man brought up the towels, we requested a fan as it was extremely hot in our room, he advised us that there were no more fans. He was able to find an extra fan in an empty room and brought it to us. In addition, we had to ring the front desk for extra bed sheets and pillows as there were none for the pull out couch. We were not able to adjust the AC temperature of the room as it was controlled by the hotel. The room was very hot and humid. There was a sliding door in our room that overlooks the parking lot but there were no screen and since we were traveling with kids, we did not risk opening the sliding door. This was a deal breaker so we had to check out early. Management was understanding of the early departure and did provide a partial refund.

Great service

I brought my luggage to the car parked in the parking lot. I proceeded to check out. When I came back to leave I noticed a fresh dent in driver side of my car above my from tire. Oh well! This was not my day.

Not a good experience coming from a Hilton Honor Member

Nice!

Nice hotel, nice staff. The only thing I would change why charge for parking.?

Nice and easy

Loud kids running around after 12 am Slamming doors, yelling etc

Front desk staff extremely friendly and pleasant very professional. My room was very nice and clean.

I did not get what I payed for, I payed for a big balcony and king size bed but at check in they did not have that available

My only issues were the pool had some weird look to it but was clean, not sure if the chemicals that were used but it was off putting, the room had two TVs and one remote and we were in the corner by the theatre next door so a bit loud.

love it

The hotel is quiet and the rooms comfortable but could use some maintenance in the bathroom.

Both myself and my boyfriend had a wonderful time. The suites were beautiful and very comfortable. We hope to stay again soon! Thank you!

Pool needed a cleaning and some areas needed more cleaning but overall great stay!

Frustrating when you go through a third-party

Pictures looked better. The bed was hard couldnt really rest.

I had a wonderful time with my family it was just a little nasty nd stuff was not right

The keyless room key was cool. Room was spacious, clean & comfortable except the sofa bed. Walls were paper thin, you could hear the people in the rooms next door.

The staff and atmosphere

The room size was perfect for our family of 5!

Very loud all night didn’t get no sleep

2 of the 4 elevators weren’t working, I came with a family of 6 and they placed us on the 8th floor. Also the breakfast is isn’t self served like other locations I’ve been too. Great hotel franchise but didn’t get my moneys worth at this location.

Awesome

Good

Highly recommend. Wonderful rooms extremely friendly staff

Nice hotel. Rooms were spacious but the bathrooms are small. We enjoyed our stay!

Chris was great at the check-in! The main draw of this hotel is it is very near downtown Downey and the art center. The room itself was fine but needs some touch ups- paint, fix the warped door, etc. It was quiet, however the pillows are so flat (not sure why all hotels have terrible pillows now). Not sure if I would stay here again- I think their could be newer hotels at a similar price point.

Easy to get to, excellent customer service, cleanliness of the rooms, beautiful environment inside and out. Breakfast buffet was fantastic as well as the chefs. We will definitely stay there again.

Well, maintain poverty

Very noisy my family was unable to sleep due to the constant noise coming from the downer theater located next door and the center courtyard.

I absolutely love this hotel. This is my staycation spot and I stay here often. The food is delicious the rooms clean and beds are comfortable. The staff is great. I highly recommend this place.

Overall good hotel, bathroom outdated and most elevators didn’t work so took a long time to get downstairs. Overall good hotel with family.

Room smelled like cigarettes

We only stayed 1 night because we got stranded at LAX. We needed something near the airport for our party of 6. Room was great, front desk employees were really nice. Lots of shops around, parking was good. We didn't grab breakfast but it looked good, it was a hot breakfast.

Clean and Great Staff. Love the complimentary drinks and breakfast.

Good place but the first room they gave me had a leak

Felt super unsafe and uneasy with all the ICE agents in the hotel. Ironically enough the ice machines would not work or the worker on the 6th floor would turn it off. Elevator would take literally 10 min to go up or down, such an inconvenience. Breakfast was a total disaster, some lady kept turning off the machines for sodas and coffee before breakfast was over, made it feel rushed and uncomfortable. On the flip side the cook was amazing!

Overall good. Pay for what you get.

I love going here .

It was too noisy, too many young teens running around all hours of the night. Other than that, it was a pleasant experience.

I am so happy me and my family

very goood staff

Perfect for what we needed

There was still a moldy tea bag in my coffee maker, the shower drain did go down well, no more body wash gel, bathroom vent worked on and off, ceiling shower was appealing, not enough towels even i called several times to get more towels to the room, and pool didn't work.

Thank you to the front desk and breakfast servers. They were wonderful!

Had a great time this weekend. Staff was super nice and welcoming. Room was really cold which I love haha. The only thing I was like it could have been a little better was the breakfast. Most of the tables were dirty both days that we went. It was pretty busy. Also they ran out of the drinking water or juice cups. That’s about it though. My kids loved it ! Especially the indoor pool. We will be back for sure 🙏 thank you Hilton

The hotel was ok. It was a bit run down. But overall service was great.

Excellent location. Staff was very friendly and helpful. 5 star location. Breakfast was delicious. Definitely recommend.

The hotel was very nice! The rooms were nice as well! The only thing I can complain about is the room service it is horrible! They were only in my room when it was requested and the sheets on the bed were never changed. Same sheets for almost the whole week I was there. We had to request more towels because the ones we had already had been used. When I approached one of the cleaners she told me that she was too busy! I could not believe it.

Staff was accommodating, beautiful property and breakfast was delicious.

I didn't like where my room was positioned (last door on the left next to an exit door). My room didn't feel clean, and I wanted to throw up when I saw how badly stained the mattress to the pull-out sofa bed was (it looked like a crime scene). There was mold and filth around the edges of the tub and the sink was dirty. The room just didn't feel or look clean. I didn't complain because my family and I were on the go from sunup to sundown; otherwise, I would have left. Another thing that made me upset is when housekeeping came banging on my door at 0830 am on my last day there, wanting to clean the room. When I tried asking the housekeeper what she wanted, because checkout wasn't until 11:00, she said "No Ingles", so we called down to the front desk and complained; someone did take care of it right away. The hotel lobby is beautiful, some of the staff was friendly, but I will not be back unless I'm offered a free night in a presidential suite.

This place is filthy. Only maybe good thing is the free breakfast that’s included. But they really should do a deep cleaning and clean those dirty rugs. I had to ask front desk to send someone to clean my room after walking in the first night to dirty smelly sheets. I know it isn’t their fault but would also be nice to place adults that aren’t running around all night at higher floor vs them putting kids above adults. That was very annoying while trying to sleep at night.

Even though we booked our stay for two nights and called ahead to the hotel front desk to confirm that we were booked for two nights and would be a late arrival due to the train we were traveling on was very late so we made sure to call ahead twice and was told not to worry only to arrive and be told by the night auditor that our reservation had been canceled and at 400am on Los Angeles on a Saturday night after a dodgers game everything in the area was sold out.needless to say me and my wife were beyond disappointed.

The front desk staff was not very friendly.

Roaches and the front desk couldn’t care less this hotel has fallen far from the high graces it use to be at and I have stayed here multiple occasions and this time it might be my last

Stayed at this hotel many of times this time was different. The wifi didn't work with the information they gave us. Second there was no ironing board. Third bathtub spicket leaked really bad for the shower so not a lot of pressure going to shower head only into tub. If your going to stay at a decent place you'd expect things to be in order. Let the front desk know everything was the same except wifi no ironing board and bad spicket in the tub. Stay there multiple times this was a disappointment and bad customer service. Never a follow up form front desk to see if things were better.

Clean

Something was wrong with their system, as another customer was going through the same issue but with another 3rd party booking. There were several kids looks to be a birthday party coming in out of the pool with no keycards, loud and Ghetto, I had to leave with my niece and nephews to go back to the room. The bathroom, had rotten moldings, bathorrom is smaller then normal Hotels. I've been to Motels with bigger bathrooms. I went to check out the next day, and asked for a printed receipt, and the guy said just drop the key and i should get a receipt by 8am. It is now 3:12 as I write this message . smh

.

NA

Perfect for a family of 5, very spacious.

Our stay was great! Loved this hotel. Only downfall would be the shower had a strong stench and AC wasn’t that great

Location

We checked in Saturday afternoon and check out that following Tuesday. Not once did we have our room cleaned. Carpet was full of crumbs upon arrival. The pull out bed in the living room had dirty sheets. I had to call front desk after arriving at 10pm to my room on Monday to get clean towels. Elevator had only one working on our side of the building and multiple times took us a good 10 min to get a ride down which many times we used the stairs because we knew it would be redundant to continue waiting.

The breakfast was amazing

They kept taking money out of my account after paying my room. Had to call bank the cancel my debit card which I needed for vacation

So pretty and I love my stay

During our visit we had to check out early due to noise of rioting in the area. Over all service was great but conditions of room could have been better for the price.

From checking in i was greeted by the receptionist very nice game me 2 vouchers to have a couple of drinks then next morning complimentary buffet make your own omelet bar it was sooo bomb!

Stay was comfortable, rooms could use better lighting. Front desk staff was nice and check in was fast. However, breakfast staff was quite rude, limited seating at peak time because they had just “painted tables” and had the area closed off.

Nice hotel

Excellent trip.

N/A

Breakfast was included but it was terrible.

Excellent stay. Front desk staff were all so welcoming and kind. The breakfast was the best hotel breakfast we’ve ever had. We will definitely be staying in the future.

Shower head didn’t work, took about an hour to get that fixed, Electrical out legs weren’t working. The mini fridge was leaking water.