Baymont Inn and Suites Douglasville Atlanta

Rude ! Liers and they have camera in the room ! And it was blood on the floor and bugs don’t book this hotel at all !!!!!!! Took my deposit 💵 and did not give it back !!! Very unprofessional I will never come back to this hotel before you book

Rooms not clean and rude staff want be back

Staff was nice, you get about what you paid for. Cheap and fair

Clean rooms. Friendly staff. Thank you

It was good

CLEAN

We enjoyed our week stay at the Baymont and suites. The staff was nice and very respectful!!

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The check-in was wonderful. The front desk clerk was attentive and responsive. Check out was a disaster. The front desk clerks did not acknowledge me, nor greet me. They need customer service training or perhaps work in another area of the hotel.

The carpet in the halls smelled very bad. They definitely need to replace,. Room was okay for the price. Bed was comfy.

It wasnt what it said online. The washer and dryer didnt work. You couldnt go through the lobby after a certain time. You had to go all the way around and go to the window to get service. My last time going there

They had children staying in rooms, running through the hallway, screaming and yelling until about 3 o’clock in the morning I have twins, they were trying to sleep all through the noise

I booked 2 rooms with double beds got a king. They told me the couch was a pull out wasn’t. They said they didn’t have extra pillows or blankets

Checked in at 3am. Only 2 cars in the parking lot should have been the first clue. Front desk person clueless. She acted like she didn't know I was coming. Did not ask for ID or sign any paperwork. Asked if I wanted to pay cash or card. She was obviously upset and confused that I wanted to use cash. Handed me one single room key. No receipt. No little paper cover with the room number. No directions to how to get to the room. Room was disgusting. Dead roaches in the floor, mold in the shower, window blinds did not close all the way. Second room was even worse, plus the lock was broken. Refused to give me a refund, pointing to the sign that said refunds were not given after 10 minutes. I told her the only reason it took more than 10 minutes was because I had to make multiple trips back and forth to the lobby. I had to threaten to call the police before receiving a refund.

I want a refund because when I walked it had a terrible smell and the man there told me. That we didn’t have a reservation. He could not take my reservation.

The service was very basic as far as friendliness and that's ok but when I got to my room and saw the ripped up couch I immediately knew to stay away. Then that night I saw 2 roaches and one was a baby.

The service was very basic as far as friendliness and that's ok but when I got to my room and saw the ripped up couch I immediately knew to stay away. Then that night I saw 2 roaches and one was a baby.

No hot water. 2 people breaking in someone car. Police was called. they caught the people that broke into the car. room could use some update.

Great

Comfortable and very relaxing

Friendly staff.

Would never stay there, woke up to roaches crawling all over my luggage on the table one was even in the bed with me it's all in the bathroom breakfast OMG bread and cereal

Really nice and helpful staff and great rooms had a awesome experience 10/10

Musty smell opening door. 2 rooms i took. Second room better. Killed a cockroach. Running under the bed across the room. Cigarette burns in bedding. Room taxes as much as room. Furniture worn. Slept with lights on . Security boy open carried a firearm. He needed a uniform and a security badge. Mentioned it was because of the prison was so close and people come here to visit prisoners.

The rooms are spacious, i wasn't expecting to pay a deposit for the room i booked online through expedia so i felt blindsided by that and i was told i would gwt it refunded in the morning, but when we checked out we were told the refund would be in our account in an hour. I called the hotel to find out the refund was never issued.

Roaches, hair dryer didn’t work and was melted I have pictures of it, and only2 light bulbs in bathroom very dark to get ready

Pictures of the breakfast were deceiving. Pictures showed hot breakfast with meats and eggs. breakfast was only cereal, packaged muffins, bread for toasting but no toaster butter or jelly, waffles but no butter.

Stinks and filled with roaches dirty all around..

This property needs to be thoroughly cleaned, the baseboards in the room are very dirty, the exterior or the property has trash that needs to be picked up, the carpet inside the bldg is soiled, my family and I occupied several rooms and in one of their rooms was roaches

Check in was long and we had to wait outside because the lobby area was closed. When we arrived at the room it smelled old and the bed sheets had burned holes in them. We requested change room and it’s was the same poor quality. We have to pay so much for poor service and poor quality room…

I seen roaches in my room. I was unaware of the fifty dollar deposit when getting the room.

Very dirty bathroom 🛁 and according to it was a non-smoking area and there was a lot of marijuana and not very pleasant

Roaches, mildew and curtains not operational

I did not like dirty room. I left and got a refund.

Security check of my room before departure. Poor quality of free breakfast items.

The attitude of the staff. It smelled bad like cigarette smoke. Breakfast was a joke.

It was nothing that i didn't like about it's

There's no elevator,I had to carry all my bags up 2 flights of stairs.i booked online and was told I still needed to pay a security deposit for what? I had a knee appointment on Friday the 26 th if may no elevator ever night I stayed a couple fought, slam doors,the place smell like weed, and piss.my sheets were nasty the hall floors were never vacuumed this place is horrible I want stay here again.when I checked out a day early the clerk still said what about the security deposit are u kidding me.dont stay here it's a 0 rating for me.

Hotel has a bad odor and I didn’t get to receive my aarp discount 🙁

To difficult getting in and smelled like a skunk

The hallways smelled like cigarette smoke, no elevator. The 1st room they gave me had blood stain on it. I had to go to the front desk to get my own sheets and towels

Unfortunately the inside of the door looks like somebody broke in it was clean the staff was not friendly it's like a 50-60 situation if I go back

Nothing The pics that are on your website very deceiving We pulled up to the hotel, saw a very rundown hotel, all sorts of people just hanging out and soliciting for money!! I immediately got back in my car and left!! Will never ever book this hotel

The water in the tub came out black, then I saw a roach and there was stitch of odor left on my clothes when I got back home. Worst hotel I’ve ever stayed in. The hotel front desk was nice but when it was time to check out she wasn’t as friendly. I won’t stay here anymore.

The room was smaller compared to the rooms at other Baymont locations. The amenities were not up to standard.

This hotel is EXTREMELY over rated! The lady on duty, in the early morning, I assume was responsible for setting up the breakfast, could not have cared less about the stocking and more so an out the cleanliness of the breakfast area. HORRIBLE!!!!!!!!!!!

BEWARE of this property, the rooms are not cleaned very well, a lot of rusting in the rooms. This company took my deposit and will not give it back. They told me I had 7 days to get my deposit and they did not honor it. I don't know why it just didn't go back onto my card. Manager would not come out and talk, only sent her staff member that was very RUDE! I would advise anyone to steer clear of this property you will be disappointed. This property should be torn down or completely remodeled starting with the staff! I will not EVER come back here and will advise others as well.

Was a good experience would recommend

Very quiet

There was no waste basket in the room at all. There was no kleenex in the container at all. Dead bugs on the floor, one crawling on the tv screen. The side of the bathtub was dirty. Hallway stinks.

Was there for a funeral and I hotel was clean and they even asked if I needed clean sheets and towels. And I was able to get a smoking room

The breakfast. I hot breakfast to me includs eggs, sausage or bacon. Not just waffles that you make yourself

Place didnt seem to clean

It was just ok i would not go back they need to update the place

Great

Wasn¿t worth the money

the owner is very unprofessional and he don¿t educate his staff well enough. Just be aware if you make a complaint about the roaches and nastiness then the owner will call the cops on

I was upgraded from a double bed room to a king.

Yes, many things. The cleanliness of the room. The room was full of roaches and mosquitoes. The room was sinking, the AC filter was sinking, the bathroom door was broken, and the shower had rust to it. The furniture was dusty. No proper breakfast served.

this place was a literal nightmare to stay at. online this place seems like a nice affordable inn close to atlanta, however, upon arrival you soon realize that this place is a shelter. when we first walked in we noticed that the room had not been cleaned as there were clothing and other personal items left behind. there is little to no light in the rooms and it smelled of mold. the air conditioning is on a timer at all times. the fridge is filled with water as it isn’t nearly cool enough for anything you put inside. there are ants roaches and plenty of other critters in the rooms. the back parking lot is a hang out for the “long stay residents” and is overall a scary and dark place to be. there are homeless people living here for $100 a month while tourist pay that price for the night. they don’t give guest any amenities as it is strictly for “long stay guest”. there are all types of people living there. we saw couples fighting, people pouring out grease from the food they cooked, a man you stalked my cousin and I that seems mentally challenged and much more. after the first night we talked to some people and realized that the manager of the hotel is also the manager of the gas station down the road and that this place was in fact a shelter. we decided that this place was not a good fit for us as two of the people in my party have cancer and are very ill. when we went to the front desk to cancel the rest of our nights they could not find the paperwork or any indication that

Proximity

Breakfast was not great I'm diabetic had nothing for me to enjoy

It was kind of run-down vending machines did not work they turn the pool into exercise room too many people running the hallways that live there so I can pot

We liked the location but the snack machine and drink machine were out of order. Our sink in the room was backed up and the front desk clerk gave us a plunger but we were unable to get it to drain. We checked out a day earlier.

$50 deposit required for non-smoking room. Burn holes in blankets in my non-smoking room.dirt and mold on shower curtain.

Check in was a breeze and out stay was awesome.

They had roach men roaming the halls would not give refunds

Condition overall was OK, showing age. Frt desk staff less than friendly

Disgusting, bugs crawling around, towel had mold on it, curtain had a slash in it, room had an odor, and I was charged a higher deposit than what signs were posted which I was supposed to get back but never did.

Where do I start? Everything was broken. Vending machines ice machine room clock, the water faucet temp in the fitness center only ran one temperature, the breakfast was 2 types of fruit loops kinda sugary cereal and one corn flake type, 1 type of milk.

Nastiness places I have ever stayed! Tampon in the heater. My wife wouldnt get underneath the blankets. Said she sleep in car first.

See above. We left during the night.

EVERYTHING once walking through the door. It¿s the NASTIEST HOTEL EVER!!!! We purchased pillow cases to lay our heads on, slept in our clothes, and showered in socks. Holes in the ceiling, spoiled food in the microwave, dirty linen, cockroaches, no phones

The room was dirty and location were not in a safe place

Hotel overbooked and cancelled our reservation. It took 3 hrs for the manager to finally agree to give us a room and it was filthy. Smelled like marijuana and poorly cleaned. Also charged a return key charge but there isn’t a place to place keys when you check out early in the morning. Horrible experience and inconvenience. Would never recommend.

It was ok, however, you can tell that the room was not cleaned probably. There were roaches in the bathroom and when I opened the main door of the room a Tom of roaches scattered. The smoke detector was removed leaving exposed wires. The sheets had stains the pillowcases were dirty with black stains. The bed was comfortable but I was uncomfortable with the “cleanliness” of the room. Would not recommend. I would not stay here again.

They say you get what you pay for - not in this case!

The staff was terribly rude, we were locked out of our room because the staff forgot to take a deposit on our non smoking roo.. they did not call me on my cell and asked just locked us out. They were rude and inconsiderate.

Wonderful

This guest did not leave comments about this hotel.

This was a last minute decision because the other hotel lost my reservation and I was kinda forced to stay here. They charge an extra $50 for a non smoking room, which you get back at check out but the bed sprwad had burn holes in it and the bathroom stains from cigarette burns on the sink and such. The sheets and blankets were nasty. Hard crusty stuff on the blankets. The room was nasty. The floor was dirty, room and bathroom. The staff were pleasant but the room was just gross. Nope won't be staying there again.

The best is they charge a $50 deposit on the room & literally send someone to go & check the room to make sure nothing was taken before you can get it back at checkout. Yes, I'm going to take your sandpaper grit pillows & 10 thread count bed sheets & brillow pad towels! I think this place was constructed by devil, but even he was like "yeah, maybe I went a little too far with this one...."

Place was very disappointing. Had roaches crawling & no breakfast as mentioned.

dirty, the refrigerator was frozen to the point where the door wouldn't close, leaking water on the floor. I wouldn't refer my worth enemy to stay in that place.

They charge 50.00 deposit at check in. Beds are hard no coffee and no free breakfast

Was charged for both a early check in and also charged for a late checkout which I’ve never heard before. Got bitten my something in the room.

Nothing

It was one of the lower cost options in the area, but other than that, it was not a good experience. We requested a non-smoking room, but got one that smelled strongly of smoke. There were hairs in the bathroom and on the sheets. There was water all over the floor in the bathroom of our second room. In the room above us someone was running back and forth and for hours. It was very loud and kept us awake until about 1:30am. The sound insulation between floors was not good. The continental breakfast was only packaged muffins and coffee. The exercise room was closed and full of old mattresses. I realize that the COVID pandemic had something to do with it, but the quality of the facilities and services did not match the photos online.

I reserved a non smoking room, however I was put in a room that obviously was a smoking room. The beds and everything smelled horrible. I am not a smoker, which is why I requested to be added to a non smoking room. My clothes and everything was left smelling like cigarettes. Upon arrival, I wasn’t able to get inside the lobby. I am totally not satisfied

I paid for 6 nights and the front desk staff wrote down 5 nights, it was verifiable in the computer but since their log mentioned 5 by mistake the girl at the front desk tried over and over to get me to pay for a night I already paid for. She had to call the hotel manger at 10:30pm from his home to come in and verify we had another night. It was verified after over an hour wait, but this was extreme incompetence on the hired helps part. The family who runs the hotel is nice, friendly, and professional. If you visit this hotel deal with the nice Indian family who runs the hotel. Any other staff will jump liked you scared them when you approach the front desk. Their too busy on their phones being distracted. Decent hotel, good location, great price, horrible staff other than the Indian family who runs it are awesome. They seem to care. It’s hard to hire anyone who cares in a stimulus unemployment economy. I felt bad for the owners of the hotel. I’m sure when unemployment being less than actually working exist again this hotel will be awesome again.

I liked that our parking was close to our room when we entered and exited the building. There was a horrible sour smell in the hallway.

Low budget and nasty hotel. Stay somewhere else.

They don't have a very good breakfast

Not helpful or personable

Extremely nasty. Terrible experience.

I think they may be getting ready to renovate. When we left there was a sign saying no rooms available.

We got a non smoking room which smelled like smoke, the whole wing did.. We had to pay a $50 deposit to hold to insure we wouldnt smoke in the room. was mentioned on the web site. Which clearly there was plenty that had. The site said free Breakfast. Only served prepacked danishes.

I reserved a smoking room, which was given away before i checked in, and i was made to pay an extra deposit for a non- smoking room. Which i didn't reserve...

Was a smoking room with no ashtrays. There was only 1 trashcan with no extra bags. Bath stopper did not work so no bath. Found roaches. None of the vending machines worked on either floor and ice machine not working either

Cheap, unclean rooms. Staff never at the front desk poorly ran.

Check in staff in the after noon, was very nice and friendly, wish I could remember her name. Would give a personalized shout out to her.

The staff was friendly even after some confusing about being over booked then not overbooked. The guest were rude. Very loud all hours of the night

Rooms were not as nice as advertised. Tile was used to support the bed frame. Made noise all-night long

My Family & I Walked In To A Smelly Room which had Wet Stains on the blankets and stain on the sheets which looked like urine SMH...We Picked Our Belongings Up and Left That Room!!! Drove 6hrs For A Family Springbreak Trip Ended Up Spending another 1hrs 1/2 Looking For A Better Hotel with vacant rooms

Staff was rude. In a non smoking room the top cover had cigarette burns and strange white stains.

Disappointed that room had no coffee, was told it was because of Covid protocol. Clerk made coffee in lobby for me, much appreciated.

I was very disappointed in the condition of the hotel. Carpet was pulled up in places and pilled in stairway, nasty marks and stains all over walls, bathroom mirror busted, very big visable stains all over bedding, no coffee or cups for coffee maker, and very dingy. The only parking that was lit up or felt safe was at the front entrance. It was definitely not worth 83 dollars a night

It not safe or clean at all will never come back

The housekeeping staff needs much improvement. I had to clean ashes off of the bedside table and there was a bag of yeah left by the last guest near the AC unit. Also the peel and stick flooring didn't stick. The floor was a major tripping hazard. But the sheets appeared to be clean. Not a fan of the weed smell that met me at the stairwell.

My stay was awful the hotel was old and not well light in the hallways. They only had housekeeping for a limited time during the day. The front desk staff was very rude and thread to kick us out because you asked for fresh towels and bed linens. I would never stay here again and recommend hotels.com remove the from their property list.

The room was a lil to pricey but not bad. Never seen the breakfast regardless of covid but understand. Door hardware was not on properly but the comnection to open the doors were long.

because i was a night early i was treated rude by check n clerk. and when i was babysitting my 3 year old grand daughter she accidentally peed through her diaper, i asked the house keeper to change the sheet she said aw hell no. if you wanna change it i'll get you a sheet (i'm handicapped) i have too many rooms to do. i was not very happy, other than that everyone else was great

I love staying at the douglasville baymont

This was about the worst hotel I’ve stayed in. Hair was on the bedsheets, the ceiling needed several tiles replaced. The lady at the counter was nice, but didn’t give me a full replacement for my bed

I stayed 2 nights and they did not come in and clean the room the second day. I came back to my room unmade bed and dirty towels still piled up on the bathroom floor. I had to go down to the front desk and get clean towels. I did not like my stay.

Everything was great and clean!! I had a great stay!

Good experience would recommend

ROACH found crawling on the wall 20mins after check-in & when reported to the front desk, the Staff insisted that they “don’t have bugs & he didn’t know where I was getting my pictured evidence from” so overall not very helpful & refused my refund. Went elsewhere

Asked for a none smoking room the entire floor smelled of weed and cigarettes, the floors had not been swept before I checked in, both chairs in the room were nasty, the tub would fill up when I showered and I found roaches in the hotel. I left out the back door one afternoon and serval big trash bags where outside both doors and the dumpster was near by. I will never stay there again

The room was not up to part. I remove the cover from the bedding and OMG. I reported to the front desk and she told the manager and they said it was nothing they can do about because we stayed the night there. Very disappointed. I will never stay there again.

I was disappointed. The room was somewhat clean but cracks all over the walls. The shower curtain rod and toilet bowl were scary and had to be negotiated carefully. Breakfast was a joke. Never again. ☹

my stay is always great, no problem, no one roaming the hallways through the night, my home away from home.

The sheets and pillows case was dirty no washclothes towel

Very clean could use new sheets n pillow cases on beds

Everything was fine except the floors are separating and then discovered there are roaches