Courtyard by Marriott Chicago O'Hare

Clean room and excellent staff.

Very good

I recently stayed at the Courtyard by Marriott in Chicago and had a very pleasant experience. The property was exceptionally neat, clean, and well-maintained throughout my stay. The rooms were comfortable, spotless, and equipped with everything needed for a relaxing visit. The staff was friendly, professional, and always willing to help. The hotel’s location was convenient, making it easy to get around and explore the city. Overall, I was impressed with the cleanliness and quality of the property and would gladly stay here again in the future.

It's was a great stay staff very helpful

Horrible trip overall

Everything was as it should be. Hot tub was nice also

The pool and hot tub weren't available to us during our stay. A big reason we choose this hotel was because it had a pool an hot tub. Also - We weren't warned about this upon checking in - Very disappointing.

Exceptional

The room was not connected to cable or power.... The tv didn't work because the cable cord wasn't plugged in, so we had to wait for a person to come figure that out. We got in at 10:30 at night so we waited a long time. Then we went to plug our phones into the nightstand and the connections were not plugged into the wall. They were still zip tied to stand. Our block to use for phone cables was not able to be used because the outlet was partially covered by the headboard. The employee who came to the room said his manager LeRoy would contact us on Friday, he didn't. Still haven't heard from him or anyone about the ridiculous issues we had with the room. We were up util midnight waiting for assistance with these issues... horrible stay.

Stay was nice.

The AC in our room was broken, so they allowed us to switch rooms at no additional cost. The shuttle bus is extremely convenient, departing from the hotel roughly every half hour. They gave us options to drop us off at the O’Hare airport or Rosemont CTA station. Only slight downside was not realizing that the breakfast they served was for additional costs. Overall the front staff and housekeeping are pleasant and very helpful, and the experience was great.

Good location, friendly staff.

Location No breakfast or water. Goofed up my reservation. Had to downsize to 1 bed instead of a double. No micro in room.

We had a great stay! The shuttle was a life-saver.

Nice hotel with friendly staff

Exceptional

Clean lobby and room. We stayed 2 nights and felt safe. Would stay again next time!

Will be returning!

The room was clean, spacious, safe, and great location. Will definitely stay again.

Clean room and nice staff, proximity to the road make it a bit noisy, but not terrible

Very nice and friendly front desk Good parking Cafe on site Very clean and comfortable room There is a nice casino next block Nothing

Very nice and friendly front desk Good parking Cafe on site Very clean and comfortable room There is a nice casino next block Nothing

The room is clean and organized well. It has an indoor pool and jacuzzi, the water is heated and clean, but I forgot to bring my swimming suit. It has a small gym. The location is close to the airport and a casino.

Desk staff were great, the pool and hot tub were really nice. Workout room was tiny, but had a reasonable selection of equipment

Was as expected

Great place for airport travelers. Quiet, casino next door.

Clean room

Very good

For some reason, this hotel has raised it's prices to be non-competitive with other similar hotels in the O'Hare area. It had been my favorite since it was right next to the casino, but it is now priced $40-$50 higher than surrounding hotels. I won't stay here again. It offers no extra benefits to warrant the higher price. For some reason, this hotel has raised it's prices to be non-competitive with other similar hotels in the O'Hare area. It had been my favorite since it was right next to the casino, but it is now priced $40-$50 higher than surrounding hotels. I won't stay here again. It offers no extra benefits to warrant the higher price.

For some reason, this hotel has raised it's prices to be non-competitive with other similar hotels in the O'Hare area. It had been my favorite since it was right next to the casino, but it is now priced $40-$50 higher than surrounding hotels. I won't stay here again. It offers no extra benefits to warrant the higher price. For some reason, this hotel has raised it's prices to be non-competitive with other similar hotels in the O'Hare area. It had been my favorite since it was right next to the casino, but it is now priced $40-$50 higher than surrounding hotels. I won't stay here again. It offers no extra benefits to warrant the higher price.

Pizza in fridge so old it smelled terrible. No cups for coffee just lids. Toilet and floor around toilet did not look as if it had been cleaned.

-It looked very up to date and the lobby updates in progress look to be promising. -Separate entrances by use of room key card. -Bed comfortable -Location was reasonable and close to our entertainment event for the evening -Hallways were dark/poorly lit. -Obviously can’t do anything about the airplane noises, however, the slider door lets in a lot of traffic noise. -Sheets had an old stain. -Found the previous guests’ clothes that fell behind furniture. Makes it seem like housekeeping didn’t look too hard when cleaning. -Odd stains/dirty spots on the walls in sink area and on the trim in toilet/shower room. -Room was missing extra mirror (other reserved room had one)

-It looked very up to date and the lobby updates in progress look to be promising. -Separate entrances by use of room key card. -Bed comfortable -Location was reasonable and close to our entertainment event for the evening -Hallways were dark/poorly lit. -Obviously can’t do anything about the airplane noises, however, the slider door lets in a lot of traffic noise. -Sheets had an old stain. -Found the previous guests’ clothes that fell behind furniture. Makes it seem like housekeeping didn’t look too hard when cleaning. -Odd stains/dirty spots on the walls in sink area and on the trim in toilet/shower room. -Room was missing extra mirror (other reserved room had one)

Bed was quite a bit more confortable than other hotels I've stayed. Also internet access was consistant and stable. Staff were very nice and accommodating. Hot tub access at later hours was nice and convenient as well. Overall great experience!

All good

Me and my family love her services.

Spacious room with convenient fridge Nothing at all

Nothing at all

Great location for our visit. Day staff were helpful and friendly.

The menu wasn't big but the food was delicious and a great quality of ingredients

No microwave in our room and the mini frig was really drinks only size but without a microwave we could not have brought our left overs home anyway.

The hotels location was perfectly located for many activities. We went shopping at the fashion outlets and it's right next to the casino. Pool was the warmest hotel pool I've ever been in (in a good way). No microwave in our room and the mini frig was really drinks only size but without a microwave we could not have brought our left overs home anyway.

Next to the casino.

Next to the casino.

This was a gated hotel property and we felt very safe leaving our car parked here for a week. The property was nicely updated, our room was clean, and the staff was helpful. We would park and fly here again!

Extremely friendly staff. Extremely clean rooms and grounds. We were very happy with our stay and thank you for the welcoming hospitality.

They wouldn’t let me checkin told me I had to leave had no place to go

Would stay again

Door key didn’t work well. Parking not ideal.

Welcoming and clean

I took the shuttle from the airport along with other stranded passengers. I thought the staff could be more welcoming rather than acting like they were doing us a favor. Also, I booked their shuttle for the following morning, was two minutes late due to the slowness of the elevator-there was only one and many people leaving-and the shuttle had left. The person at the desk acted like it was my fault. I am a Marriott member, but went through Expedia because I was at the airport and it have their App. I picked the Marriott Courtyard because I just left the Sheraton Riverside and was so impressed by their staff and facilities. Lesson Learned!

Checked out early, renovations were being done access to pool/hot tub not available.. no information was given about it either

Charged me 250 dollars for parking

You couldn’t get to the pool and the bed was uncomfortable and it was hard

Close to casino

Everything was great aside from the mold by the air conditioner

Hotel was nice and clean, hot tub was out of order.

Room seemed clean, I wasn’t there long and didn’t get to try the breakfast. I grabbed the bottled water for around $14. Isn’t notice the price but I assumed it wasn’t free, price was ok with me. Parking was a little bit of a hassle since one exit wasn’t working. Lots of construction. Wish I had time for the pool. Looking at other hotels I’m glad I stayed there. I got back late so I was able to walk to the casino for food.

Check-in was bad. Room was okay. Pool had no towels.

clean room, courtious staff. Some remodling made the work out room outside access only(single digits temps)

Room was clean, service could be better but overall a great experience

Friendly and knowledgeable staff

Everything

The room was clean and ready for me. It’s cold in the winter, but they had the thermostat turned up and I entered the room greeted by the warmth. Nice touch.

The property was clean and located close to the highway, easy on and off. It was very convenient.

Staff was friendly and efficient. Hotel and pool are updated,l and very clean.

Yes

The hot tub was a good temperature and the jets were powerful. The gym and pool area were missing sanitary wipes and towels, but they were refilled quickly after a quick call to the front desk. The refrigerator in our room did not work which was a little frustrating and lots of construction on the 2nd floor that I accidentally walked into. Our room was on the side of the highway which was a bit louder than anticipated. I did not try the breakfast. Overall it was an okay stay.

Old room and I was given the room from the 70’s. I knew they were remodeling. I asked for a new room. Bad carpet. Bed facing window. Tv on the left, the set up was like they threw items in a Marge closet and made it fit. The check out guy was stressed and acted like I was dumb because I used the wrong cut out of piece of paper to leave parking. It’s cut out with Scissors. Scuffs on wall. It worked for the money, but I’ll try the other options in the area next trip

The hotel is very nice and clean. The only thing I didn’t like, my husband went to heat up his food because there is no microwave in the rooms. He says one of staff members Samantha was looking at him like he did something wrong. Made him feel uncomfortable. In addition to that upon check out, let staff member Leroy know that we didn’t get any sleep throughout the night. Very loud in the hallways. Was very disappointed with his response.

The room was nice and staff were very courteous!

Rooms were good. Food choice average.

Everything was very nice, room was clean and comfortable. Very quiet not hear any noise. Will return at a different time.

Everything was great!

Hot tub was closed for repairs.

Run down property that's below average in every measurable category. The facilities, service, cleanliness, comfort, and value are all below average and certainly not in line with other similarly-priced competitors.

No problems with the room. Everything was fine. I had a couple issues and the front desk lady handled it beautifully. My only complaint was the hot tub was out of service

Not all that clean and also they charge for parking $22 a night never again

Good

Nice and clean, although really bummed the whirl pool(spa) was out of order that was the main thing we all wanted. We didn’t care for the breakfast being only free for one person when we had multiple and a child in the room and on top the prices were high. So we ate somewhere else. All staff was very friendly and helpful.

Yes

Communication to getting shuttle is pretty sub par. First couple times I called it just rang... When I was able to get ahold of them, they were very strict that we be in a specific terminal at a specific letter.. We had to completely switch terminals. This would bar very confusing to an older person. Some clear instructions would have been alot easier. We booked this hotel on layover because it had a hot tub. Upon check in the front desk failed to advise us that the hot tub was out of service and upon our surprise it looks liked it was out of service for awhile. We were super bummed about this.

Nice hotel and staff

Sustainer service was GREAT

No personality front desk people. We thought they were zombies..

Room 142 was filthy.

Staff was great

Was under renovation.

The room was clean and comfortable. The person working the front was not very friendly and note that you will have to pay for parking (I wasn't aware of that). The stay was quick and really it was as expected.

Great staff!

Checked in to a room and found it occupied. Front desk apologized check in was slow

The hotel was decent for the price and area. You can tell they remodeled an older hotel that was not originally a Marriott.

The hotel staff at the desk were very accommodating, I was checked in quickly and had my room key in less than five minutes. A little confusion on the parking as you are charged for it and you must have a QR code to get out of the parking lot. I had to go to the front desk along with a couple of other patrons as we all were having troubles, maintenance came out and resolved it quickly. Rooms were very, clean sheets were crisp and inviting. The bathroom was impeccably clean. We have no complaints with our stay I would highly recommend the Courtyard by Marriott.

Water stations in the main lobby or every floor is needed. I had to walk to gym to get water or wait till the morning to fill up my tumbler at Starbucks.

Room wasn’t made up and I had to ask for conditioner

Easy check in

Relaxing

Great stay!

Good hotel but far from activities

Was very comfortable

My stay was just okay, found hairs in the bathroom, the bed was springy and other guest was very loud. Thecwalls must be thin but customer service at front desk was excellent.

Hotel was ok but stayed there for a week and after the first day they never cleaned the room once. No restraunt justba starbucks serving over priced microwave breakfast. Location is decent.

Thank you

Shuttle is quick. Front desk was extremely helpful.

The hot tub was MIA, which was a big reason we stayed there. Call ahead!

Pobre atención de conductor de shutle

super clean and so nice!! we definitely enjoyed our stay!

They were very accommodating! We were able to check in early & it was the easiest experience. I would absolutely stay again.

No walk in shower The furniture was outdated Carpet needed to be updated Paint spill stains all over the balcony Oh yeah 25 dollars a day for you to park a car

Was not aware they was under construction bathroom door broke

Goid

The hot water in the tub was ice cold, so i had to wash my hsir in the sink. Mattress was a little too firm. Hotel shuttle in convenient, but only goes so far. So i mainly took uber

Staying was average because the room was smelling. The worst part was the airport shuttle driver. He might soon get into some accidents. He was driving very rough in the middle of two lanes and abruptly steering off from other vehicles. A very dangerous driver. He should not be driving hotel shuttle.

Really disliked the pillows. They were way too soft and had poor support

Nice place good people

Cons: A little dissapointed there was a $22 + tax fee to park there. I'm sure still cheaper than other hotels around though A 20oz bottle of Mt Dew from the lobby was $4.50.Yikes!

Nothing

The carpet was wet; very weird. The hot tub was empty/out of service and we were not notified . I purposely paid extra for a balcony room overlooking the courtyard. I specifically called and asked if the balcony was big enough to put chairs on and sit out on, I was assured yes, it was. The balcony could not have been more than 18 inches wide. Very very disappointing. I would not stay again.

Good shape

The sofa bed was super old and flat, my son had a very hard time sleeping on it. The only good thing was the lovely woman working the breakfast desk the following morning. She was kind. I would not stay again.

Great customer service and that’s hard to come by theses days..

Airport shuttle coordination is bad. For pickup, landed in C gates. Called the hotel and was told to go to C2. Which I did - only to find out that this was meant to be “door”C2. Since I don’t know the airport, thought that maybe there was a transportation pickup near gate C2. Not great or clear directions. The day we checked out, thought of taking the shuttle to airports. Shuttle pulled up to the hotel at around 7:30am. We had some time, but not too much. Asked the driver if he was leaving soon, he said “no” and just walked into the hotel lobby. We had to call an Uber. In next 5 minutes he was loading people into the van. Pretty bad communication. On another note - was initially given a room at the back of the hotel facing the highway - super loud. Had to change rooms…. Finally, we were there for two nights. After the first night there was no service on the room - no fresh towels, no cleaning at all. Had to ask at the front desk and was told that cleaning is only every other day. Would have been nice to know that when we checked in. People at the front desk seemed nice, location was close to the airport - but otherwise nothing too good.

There was mold on the wall. We had to get fresh towels every day we were there. The description of the hotel said there was a whirlpool and when we got there, there wasn’t one

I was very happy with my stay. The hotel was clean and comfortable and the room was spacious. The staff were all friendly and accommodating. The hotel also has a shuttle bus, which made getting to and from the airport very convenient.

location

The shuttle took an hour to come.

It was convenient for us to stay before our flight.

Upon arrival everything looks wonderful. Go to get checked in

Online it said breakfast was included, but it wasn’t unless you purchased it. Also they charge $22 to park which isn’t on the website and a $2.46 parking tax. Seriously? You need to include this information on your site! So while I supposedly got a $29 discount for booking through hotels.com the racket on charges were significantly higher than $29. Just be honest.

Excellent except for rather slow shuttle pick up at airport. Good thing it wasn’t cold out!

And the food at the little Marriott Café in the lobby was made fresh and very tasty, although slightly overpriced.

Stay was fine

Great stay but terrible that we had to pay for parking when we are STAYING THERE. Other than that tho, it was a nice stay. Great location, right by the casino!

Great central location close to O’Hare

The location was fine. Got a room with free breakfast but when we asked about, they said there wasn’t one. After it was too late, to enjoy it, we were offered a free breakfast! She was confused. The room smelled like old spice and cigarettes.

Very Friendly Staff. Clean Rooms’

Room was fine but walls are thin and i could hear people in the halls at night. Also the hot tub was not working and the pool was way to warm it wasn't refreshing at all

They accommodated early check in for us and helped with storing our luggage until our flight. Front desk was super helpful and friendly!

This was the most affordable place near everything in Rosemont.

.

All I requested was a firm mattress - mattress was good.

It was a good hotel

Excellent customer service which seems to be difficult to find these days

The shuttle was a nice surprise. Speedy check in.

Nice hotel.

It was convenient to the airport, just used it to crash. Staff was nice and gave us free parking. The place is under renovation, some rooms are updated, we got an updated one

It was very clean and staff were friendly. as of right now, 5/2025 the HOT TUB is BROKEN and that was the entire reason I picked this exact hotel to stay at. . . so, we were very disappointed in this.

The parking gate did not work. But other then that everything was good.

It was no bad but There is nothing particularly good about

Great place great staff close to casino

Good spot to stay near the airport

The property is undergoing a major renovation. There iks dirt, dust and refuse all over; only one of the two elevators was working, and guests shared it with workmen and their eq

Close to airport

under construction and shuttle service is nor 24 hr

Staff was not clear on charges nor how my stay would be impacted by construction on the building. Hidden charges and not professional.

Samantha was so sweet and helpful

Wonderful hotel that's close by for Allstate events

Close to the Casino

Enjoyed the peace and quiet

Construction and pools being closed. Gated parking...was it an unsafe area?

Good short term hotel

The pool was closed... no breakfast with room reservation...

You should not be charging for parking

The staff were extremely friendly, including check in, shuttle and restaurant staff. The hotel is pretty old/outdated, however.

Good hotel close to ORD

It was okay - just loud and inaccessible

Thank you.

It was a quick one night stay before flying out early the next morning. Room was fine. Need comfy and tv worked. Not the Ritz but price was reasonable

The website stated the room could accommodate five people which was untrue. I upgraded my stay to include parking and breakfast for two people. The hotel said this information was not passed onto them so I wasted my morning with hotels.com customer service. And now I have to watch my credit card bill to see if I get charged an extra amount for things that should have been included already.

Right next to Rivers Casino you walk right thru the parking garage and you are there!

The hotel was very nice and clean.

Comfortable. Greedy proximity to casino, airport and the city. We’ll be back!

The check-in was easy, which was nice. The beds however, are awful! Same for the pillows. The shower had no pressure, and the vent in the bathroom had no switch. Literally just a hole in the wall. We could smell our neighbors weed in the bathroom though. The sink was clogged which was annoying. Area is pretty clean. No issues checking out.

I love the area! Very walkable to the casino. Quiet and clean room. I didn't like the hotel charge of 22 $ to park in a Chicago suburb. Hotel guests should be exempt. It adds an unexpected cost to the hotel price. There is also no water provided for the guests in the room.The front desk did provide a quiet room on the top floor and that was very nice.

The property was average, nothing special. The beds were extremely uncomfortable. But my son enjoyed the pool. Mrs Sabrina at the front desk was amazing! She made our check in and our stay very smooth! So 5 stars to her for customer service!

We stayed in October for a mini family reunion. 8 rooms booked but needed 10 to get a discount. We chose place as it was convenient to highway, near restaurants, shopping and casino. Has a Starbucks. Has shuttle to airport. Outdoor pool. Secured parking as need your hotel key to open gate

Everything

Very clean and quiet

Nn

Good stuff

Liked the shuttle service

Stay was ok wouldn't.sag it a 3 star but it still was a ok experience. Bit of a language barrier for some employees

Overall, it’s not a bad airport hotel. It was clean, there’s a gym, pool and spa. It’s also located near casino’s if you’re looking to gamble.

The only thing that I did not like about my stay was there was no microwave in the room. There is only one and it is in the lobby.

It's small in lobby area pictures are enlarged, my reservation was canceled

Airport transportation is not 24 hours

IT WAS ALL GOOD.

Rooms were filthy-smelly and the pillows were gross. Food and service at the restaurant were terrible.

Nice hotel. No free coffee in lobby. Super convenient to casino nearby.

Bed was old and make a lot of noise super 8 quality

Good hotel to fly from.