Best Western Des Plaines/O’Hare

Great service definitely will stay here agian

There was ants in the room by both lamps

Tiene tiendas cerca , las instalaciones están limpias el personal es amable

It was good

Room was very spacious it was clean only thing that I recommend is maybe a sofa in the room as well it was a lot of space and would have been nice to be able to just sit on a couch instead of a chair that didn't recline but other than that it was a really really nice room. I would stay there again

Si la personas fueron amables

I stayed 6 nights. The bed was never changed or made up during that time. (although it was comfortable). I had to request trash removal and clean towels daily. Desk staff was not helpful - when asked about clean towels staff said housekeeping had left for the day. Improvement is needed.

Clean room , and hot tub in the room was the bomb, staff very friendly. I would go back .

My husband and I stayed one night here so we could attend a concert at the Allstate Arena. The women’s restroom on the first floor of the lobby area was out of order and the breakfast was good. The ice machine on the 3rd floor didn’t work at all so we couldn’t get ice for our room. We would stay again if we had too.

They authorized changing my stay dates at no extra charge, and when I arrived they had no rooms available. They promised me a full refund, which was never approved.

Just terrible

Really good amenities with really good service, the housekeeping was top tier, will definitely book again

Nothing I ask for a shower cap and never got one they cancel my second never called me and my key didn’t work went to the front desk to get a replacement key and then I went to my room and found luggage in my room and returned to the front desk and then she informed me you have been check out and I said I have a reservation for a second night sorry we are sold out what am I going to do sorry gave me a receipt and I left I am never going to return to this property

Good breakfast that was served in time

Nothing They cancelled my reservation after I confirmed 30 minutes before, the lobby smelled, the desk clerk was rude, parking is terrible.

That the bed was comfortable and i could change the AC to any mode i wanted The shampoo was horrible makes ur hair feel so gross

everything else is pretty good ,staff are helpful. You can hear ppl talking.

Overall clean . Friendly helpful staff. Good location near lots of food options and the Arena. Elevators were a bit shaky. Floors could have been a bit cleaner.

A

Very convenient for everything ,Shopping centers, Airports, Restaurants , major freeways are around there. Parking lot , but that’s not big Deal

Property was nice clean.

The hotel has changed our room without informing us. We found out on our arrival and that caused us unable to check in. We stay at the front desk, trying to figure things out for about an hour. The front desk lady, called Srivya, was very extremely unprofessional and useless. She left us while we’re all in the middle of this situation just because she needed to clock out on time. And of course, another waiting game until a new staff showed up and helped us checked in. None of this issue was from us. It is from the hotel changing our room type and didn’t override the price with Expedia that caused us a massive hassle. Srivya needs a lot more training if she remains as a front desk. Not only she cannot help customers solving problems, but also leave customers in the middle of situations and go home. I recommend the hotel to really consider about this situation and train your staff better. Highly not recommend. Truly disappointed and will never recommend anyone to stay here at all.

Large clean room, amenities were included. Good breakfast. Highly recommended

The pool is closed. Then there was a fire alarm pulled at night.

Good

Breakfast was good. Free parking!

Front desk people was rude , they charge me deposit double , they don’t help you with anything , was really bad experience , room is not how show on picture when you book it

Check out was a little strange. I've never experienced something like this which is the reason I struggle in life. I have a mental disability which means I don't comprehend a lot of skills or the lack of compassion for one another in life. I over slept due to my insomnia so I go to sleep when I pass out. I was behind on checking out.Also waiting on a friend to deposit money owed to me. I was going to extend and since it was coming down to the wire I stressed out. At 11:00am House Keeping came to the door and I politely let her know I might extend. The the phone rang and I was asked to check out and I had to beg for a late checkout which I was blantely told "No". So I explained I would be down in 15 minutes. It took longer but I was packing up my stuff.i was then called again in the room where the agent was telling me I HAD to get out of the room. Which I asked if I could extend and again was told that I needed to do that that second that we were speaking as the agent continued to belittle me for not being out by 11. I was in the hotel industry all my life and never would have approached a gues of the hotel that way. When I got down she had called the police because of whatever reason and I was sitting in the lobby when the police showed up. When employees lie like she must have o have them show up. That is a huge disheartening to your guests as well as her being an employee. She then apologized for delaying the check out. She then gave me my full deposit and I left. That was

Overall, the room was very clean and the stay was good. If the staff would just fix up on the things I listed above there is no reason this place wouldn’t get 5 Star ratings everytime.

The water was cold I couldn’t take a shower

The manager S is an absolute disaster to deal with. I made a reservation in advance over the phone and received no confirmations even after calling back numerous times to which I got no response or call backs. I arrived at property hoping I had a reservation and luckily I did. The room had barely enough hot water, having to wait 10min for it to warm up, and there was an insect in my room. Breakfast was minimal as usual.

Clean, parking, close to my to do things. it was noisy around 4pm-cleaning the closest room with vacuum machine.

A nice and basic hotel near Chicago Ohare. The continental breakfast was very good included waffle making station. The room was clean and bright. The parking was safe and complimentary. We arrived in Chicago one day early and could not add an extra day to our existing reservation at another hotel. We were glad to find this Best Western that fitted our need, reasonable rate and with complimentary parking.

The breakfast was very good

Amenities. Tv doesn’t work neither did elevators.

Kid friendly property

Nothing Parking lot way to small couldn’t access hotel

Bed was comfortable good hot water and pressure. Plenty of parking. Breakfast was good. I needed to print something but the business center computer wasn’t working other than that. Everything was great.

At a very nice location

Very comfortable stay!

Breakfast menu was fresh and excellent choice of foods. Staff was friendly and helpful. Parking was good.

The room had a smell and the staff at front desk was very cold, the outside of the place was like going to a cheap dirty hotel for working girls if you know what I mean.

Great value. Room was clean, breakfast was good.

Very nice location! Clean and nice staff!

The toilet took a minute to flush

Clean

If you like to be treated like trash, go there. The kitchen ladies (both of them), and the white lady at front desk will make sure you despite the place. Everything worked in the room but what’s the point, if the front desk people will treat you with no kindness whatsoever. They don’t have to smile, but at least they should be told not to gripe out the clients with a mean face and attitude. The only nice people are housekeepers and maintenance. Breakfast is the most horrible breakfast you could imagine. Imagine the least quality breakfast you’ve had and this is it.

Toilet not working, ripped curtains, hair in the shower

Yes it was lovely experience

I saw some bad reviews but it was nothing like they said it was amazing no bugs no smell of smoke the only problem is it say we would have a hot tub but we didn’t but it’s okay because they have a pool!

Nice place to stay.

This is pretty run down for a Best Western. We were surprised actually! Its too dirty for my liking and quite noisy with the train track. Beware…website says theres airport shuttle but no. That service ended 4 yrs ago apparently.

I was staying at a hotel with my child, and as soon as I entered the room, I saw a used condom in the trash can. And the door is hard to lock.

Okay

The hotel is plain Jane and no frills, but the room was nice enough and clean. The bed was comfy. The breakfast area was also nice and clean and the food was basic but good. However, we had a room with a hot tub, which was really nice until we turned the Jets on and all kinds of black nastiness came out. I requested a partial refund for the additional charge for the hot tub but the manager was very discourteous and difficult about the whole thing. I am more upset about how my husband I were treated by the manager than anything else.

Yes

Great breakfast and everything was clean and fresh

Liked Wished it was cheaper

Excellent service!

No working pool, the breakfast was pretty good.but as soon as the check out day arrives they instantly lock the room key ..way before the checkout time.

Very old property

Was great price!

Was good

Staff could of answered phone when I called down 2x instead of me going to lobby. Tv had no instructions for entering 3 buttons to turn on. Also greeted in a coat, no nametag?? Possibly lives in back?

Everything

Clean room

Room was clean and spacious. When we arrived the heat was not on, so it was a bit chilly. The shower was nice and hot, bed comfortable. However, the walls are paper thin and you hear everything.

I would give it 4.5 stars! It wasn’t the most luxurious hotel but the staff were very friendly and even accommodated us early as we had to crash there through the recent snow storm. The room was clean and comfortable enough, though the bedding was a little on the rougher side (but I have sensory issues so that may not be the case for you!) otherwise it was a pretty comfortable stay and I could see us crashing there again as it’s also very close to the airport. And pricing wasn’t bad at all, even with it being last minute.

We arrived 10am at the hotel since our flight got canceled. Given that the check in is at 2pm, the room was not available, however the girl at the front desk was super helpful to ask the cleaning service to deliver a room earlier for us. So they did after only 30min. She went above a beyond! Our familiy really appreciated that gesture. Im sorry I didnt get her name but please make sure to prise that on my behalf.

It was very cold there I was very disappointed

Me you have to pay us more money I said I book it my room with expedia you should talk with them she tell me you have to call Expadia I said no because is not my problem how much expadia pays you guys and we call the police and police came when I check in they still didnt give me a bathtub and they didnt give me $100 deposit cash after check out

None I had to figure out why the tv was not working I called the front desk to help and they automatically said they can’t help me until tomorrow morning and she didn’t even try helping me figure it out, she said she was going to call me back and never did

Was fine for the night room was clean and bed comfy. Only complaint is the tv was stuck on one channel , other than th👍👍

Clean room & comfortable bed. Too small of a parking area in front of the lobby, for checking in. The one-way lanes going in and out of the parking in the back parking lot. The pool was closed, because of renovations,which was not mentioned when booking.

The breakfast was good. The staff was very attentive. The swimming pool was not operable. The coffee machine for breakfast was out of order

Good variety breakfasts everything goo I found

New beds, freshly painted, nice and clean. I've been here before and I would go back. They need to get the pool refinished before spring.

Great stay.

The room was great. Clean, warm, comfortable and the shower was AMAZING!!

The hotel lobby smells like smoke and so did most of the hotel. My room smelled like smoke most of the night. Additionally, the fridge did not work and there was hair and dirt in the bathroom. Parking was limited and was ok. Signs everywhere that parking was at your own risk was odd and felt unsafe.

Perfect !Except the pool ( it was closed for maintenance) everything was good.

Clean,

Every thing was perfect

Courteous staff

Room was very clean

Very satisfying stay

Good

My keycard Didn’t let me in on the back I had to walk all the way around to the front it was snowing really bad

Great breakfast, clean room, parking, going back next month

The hotel has a rundown feel and look. The elevator made banging noises that were concerning. The pool was closed and the pool room that is located in the main first floor hallway was filled with construction materials . Some of the staff had a minimal ability to communicate in English. We were there for five days and only received maid service after the third day when I complained. The room itself was OK and clean.

Cleanliness

Amazing staff

One of the better hotels I’ve stayed in

The television didn’t work and we were told there was nothing they could do not even reduce the price of the room.

Smooth experience

Good

Nice

Staff was very helpful

Room was clean and staff was courteous

Staff is friendly

I read they had bad reviews, but I experienced a very clean room an excellent customer service I would definitely book again

Front door staff are good , and the rooms are very clean

Clean room

Yes the room was spotless

when i checked in the lady in the front gave me the room cards when i parked and tried to swipe the card the door didn't open i had to walk and drive back in the office and she had to activate them.Also in Expedia the only reason i picked the hotel because it lists the hotel has an inside Pool.In the morning we were ready to go in the pool and the lady said the pool was permanently closed. We were very upset for not staying in Hyatt hotel were we stayed a year ago they did have an inside pool.Experian should call Best Western hotel and make them remove the false advertisement in there home page

Everything was good, had freah sheets everyday, has a full hot breakfast

I checked in on-line and when I arrived I told the desk person "I checked in online and need to pick up my room key" and the person was completely dumbfounded. They kept saying "what, what, what?" totally confused like asking for your room key at a hotel was a weird request. Somehow - she finally got with it after I repeated my purpose two more times. She then asked for my credit card and drivers license which I also provided online when I checked in. I get it - but why did you make me take a pic of my DL online if that doesn't feed to the actual hotel? Then she tells me I need to put down $100 deposit on a room I paid for in advance with no explanation other than it's a "formality." Just why? Honestly - what the hell is going on in this place. All of the base boards were removed in the hallways giving it a very downtrodden look. Toilet paper holder pulling out of the wall. Someone elses hairs in the bathtub and bathroom floor, and some unidentifiable gunk of the tv dresser. The smell in the room was musty and overall felt dirty.

Had bed bugs.

After complaining, I was offered another room to resume sleep in, but it was already after 9 am. I should have been informed of the impending noise as I got in at 2 am that morning.

However, the hotel is in bad condition, horrible smell in the hallway and worse inside the room, the key card stopped working twice every single day, back door lock also stops working every afternoon. “Housekeeping” only means getting new towels and 1 out of the 3 trash cans emptied out. The staff is beyond unfriendly, 2 of them at the front desk barely spoke/understood English and the front desk rep from the mornings even though she speaks perfect English is BEYOND rude. Don’t waste your $, will definitely spend more money next time that ever consider this or other Best Western hotel

Room was unfinished, baseboards removed

Very good value for money.

Receptionist was very rude.

YES

Dirty

Good stay for something quick and easy. Though the room looked like it was not vaccumed very well. The shower had a few strands of hair. And the toilet wouldn't flush half the time. Breakfast was really good had a good variety. All the staff felt unwelcoming so to speak. But overall the stay was okay slept pretty good. Parking is also very limited and it was weird to manuever through the small space.

Perfect place for gig night in Des Plaines

Our stay was not that great because rooms were too old. We didn’t had a feeling that we are staying in a hotel with that old and broken from inside the rooms. Price is almost same as all the other hotels in Niles, Illinois area. But hotel itself was too old to stay.

Pool was empty. Breakfast was less than adequate. Slipped it altogether

Good experience in an older property. Good standard breakfast. I would recommend that they install an overhead sign to locate the elevator in a lonnnng hallway

Everything I expected.

It's a nice place to stay in the Chicago area. The place is a little hard to see off the road.

Beds are very hard, but everything is perfect.

Us in. We waited 30 min, rang the bell, called several Times, heard the phone ringing but no one came out. We finally called the main best western line and by the time they called someone was back in the office. We checked in and stayed in the room with a jacuzzi tub. The room was unfinished, the base trim wasn’t done, no smart TV, and filthy dirty with long black hairs all around the bath tub and ants crawling on the night stands. The next morning at 9am we went to get breakfast and the eggs and bacon were ice cold. Miserable experience.

Be careful when stepping into the shower - the basin is slick

Room was ok, found unknown red pill on the floor. TV difficult to work, it requires 2 remotes. Toilet must be flushed more than once for waste to go down completely. Front desk staff seemed incompetent, confusion charging correct credit card. Refused to give me a receipt said receipt would come from Expedia not them.

The staff was really kind and friendly. The room was not very clean.

Not clean, no pool, bugs around the food area

liked the staff and the breakfast. Close to noisy railroad.

the manager kicked out a tourist visiting from canada and left me on the side of the road at 4am in Chicago , a city I have no idea about. I left one day early, the hotel smells, the staff sticks, save your $. my room stayed clogged and was the last to get cleaned despite booking a kings size master

The room was not in good working order, I was told to fix the problem and no other room was available. I had to go to another hotel and was not given a refund for a room I never received.

No maid service. Noisy neighbors in the middle of the night

For the price it was as expected. Close enough to the city for me.

No hot water and key card wasn’t working

For the beginning I booked 2 beds and the give me a king side bed , I asked for cover for the bed and first said we don’t have and in this point I was really upset and the lady in the front desk jus gime one cover don’t like be treated like was free I paid some good money

staff are fantastic helpful the place is quite close to the shopping areas the food was good

We got a room with a king size bed and sofabed. If you are planning to rent the room to utilize the sofabed, DONT! It's disgusting. I don't believe we got the room per the pictures. The sofabed we got had 2 cushions. The picture of the room we reserved had 3 cushions. It looked like the room was a little under construction, there were no baseboards and made the room look bad. There was a spot where the base board would have been that looked like mold, hard to tell if it was dirt or mold but I believe it was mold. Went to front desk to requested for another room as I planned to use to sofa bed for my kids. Told the lady it was disgusting. She said the room is clean. I said yes for the most part but the sofa bed is disgusting. I told her to go see for herself and tell me if she would sleep on it or let her kids sleep on it. She first told me they were sold out of rooms. I said you have to change me change me to a double queen room. Ain't no way I'm letting my kids sleep on that dirt ass sofa. She finally gave me a other room, but from her facial expression, she really didn't want to. Overall our stay was great. The room was clean, AC was on and room was cold. Bathroom were clean. They provided everything, we requested for extra towels and pillows and they said they didn't have any more. Would I stay again? Yes. I would highly recommend them to not advertise the sofabed. It will only cause problems for the staff and anger the customer.

Worked for an unforeseen lay over. Further than expected from airport, but was inexpensive. Nothing special, definitely an older establishment in need of updates. Lots of noise between rooms.

No one checked us in. Do not stay here

I had mixed feelings about my stay. The hotel entrance was a bit intimidating and not very welcoming from the outside. Upon arrival, there was a lot of noise and commotion on my floor, and unfortunately, the walls were very thin—you could hear everything going on around you, especially late into the night. The shower was also disappointing, as there was quite a bit of black hair left in the tub and surrounding areas, which made it feel unclean. The pillows were extremely thin, though the bed itself was surprisingly comfortable. If it weren’t for the noise and cleanliness issues, this could’ve been a decent stay overall.

The outside of the property is seriously nasty and unkempt. If we hadn’t prepaid our room we wouldn’t have even gone in. The inside was updated and nice. Curb appeal is a huge zero.

This place is old and outdated. After a week of being there we never saw anybody working or upgrades being done. The pool was out of order and the staff were unwelcoming. The room keys had to be reset almost everyday and the staff seemed annoyed when you complained about it. the front desk ppl were late everyday and the cleaning lady was managing the desk, the food and cleaning. I could not even eat there because she never changed her gloves from touching food to opening doors and touching the desk and other items. Do not stay at this Hotel

Hallways smells like cigarettes. Next guest on our room are so

It was perfect for our needs

yed

tes

The sheets where stains back door close to parking not working

Tiene Alberca pero No se podía disfrutar ya! Que? No tenía servicio

The pool has been out for years, but we go for the location and the feeling of safety and cleanliness.

Clean, friendly, accommodating.

Elevator was out and pool had no water

If you have kids and you rent a hotel for the pool this is not a good option.

No water in the pool

The hotel had an unpleasant odor. The carpets were filthy. There were bags of garbage in the hallway. The pullout bed had unidentified pills laying in it. No sheets for it either. Staff was kind, but completely disengaged. Just an all around gross experience.

Overall it is budget property and I like the front desk receptionist name Sid, who is kind, friendly and helpful.

Elevator was out of order. We had to carry our luggage, walker, other personal belongings up two flights of stairs. Requested room on first floor due to husband using walker and on oxygen only to find out upon our arrival that hotel doesn't have rooms located on first floor. Request a refund were told to contact Expedia for refund.

The pool didnt habe water the elevators was broke and the side hallways smelled vwry unpleasant the bed we was in was a king and slopped all to the middle all around bad experience

I’d spend a little more money to Mariot or Hilton next time. First time choose 2-star hotel inChicago area. Kinda disappointed by its amenity and not so clean room.

It was nice

Overall ok

Water pressure in the shower was nothing more then a light rain and average at by. I asked for a lower level room, due to a handicap and they put me on 3rd floor. The elevator is in the middle of the building and nothing about it worked well

There were small bugs flying around our room. The toilet didn't work. The linens were gross. The water pressure was terrible, and there was sawing and hammering all day while I was working in my room.

Just didn’t feel comfortable

Had problems with the reservation and manager was incredibly rude. Would never want to stay there again.

Could had have better beds

For the price the hotel was dirty and was on low staff.

Handle on toilet didn’t work so we had to flush it by opening the tank. We didn’t discover it until late in the evening. Need to take the pool off the amenities. It has obviously been out of service for a while. The pool is there but no water in it.

High recommend Comfortable room

Old

Friendly and clean

Booked this stay on accident and tried to cancel within the hour- 45 minutes to be exact and they refused . We never checked in or stayed there

The location was good. Not too far from the airport or the bus lines. There was dust in the bathroom. The room shook qhen upstairs or adjacent neighbors walked around, and i could clearly hear the tv and conversation in rooms around. I would not stay here again. The staff was friendly.

Small room, only 3 bath towels for 4 people but realized too late to call for more. Small property and the location, though close to airport/etc, was not very nice-looking. Price was high for what you get, recommend spending $30-40 more for a nicer property.

Ive stayed at this hotel before. Not far from the airport wish the pool was open its completely empty. This time it wasnt clean like the other times long black hair in the shower and bathroom floor. Towels stained and shower floor slippery

Great breakfast

One thing I like that it was really clean.

Close to venue am attending

It was clean and close to airport. Breakfast was not ready at 6:30 and I had to leave for a flight. Had the best burger at a pub across the street easy walk.

The staff mention that they lower the prices because they have their pool temporary out of service. But we pay regular price for our room and no pool even on the website the pool looks open. They need to lower the prices if they going to have their pool close for the rest of the year according with what the staff mention to us and update their website.

Grate stayed

A clean, well maintained, and friendly hotel. The breakfast was a little disorganized but offered a variety of foods.

⸻ 🔹 일반적인 베스트웨스턴 하우스키핑 정책    •   매일 하우스키핑 제공: 침구 정리, 수건 교체, 쓰레기 비우기 등.    •   다만, 최근 몇 년간 일부 지점은 환경 보호 정책 또는 코로나 이후 방침으로 인해:       •   3박 이하 투숙객에겐 요청 시에만 하우스키핑 제공       •   프론트에 미리 요청해야 정리해주는 방식으로 바뀐 곳도 있습니다. ⸻ 🔸 불만 표현 예시 (영어) we stayed at your hotel for three nights, and we were surprised that bed-making was provided every day. We were expecting daily service, as is typically offered at Best Western. But Breakfast is good

Nice place

Good decent place if you are looking for some stop by place on the way of your journey.

N/A

Very nice and pleasant staff. Some guests were noisy during the night which was very annoying. Walking distance to the local fast food restaurants.

Nothing

Just unlucky to get there during street construction. Difficult to get around the area. The pool was empty and the in-room heater sounded like a jet engine starting up during the middle of the night. Otherwise, OK

The area around the property looks kind of shady but once you go inside the property it looks very nice. The service is very good and everyone is super polite. The breakfast is very good and they offer a good variety of items. Our check in and out was easy and convenient.

Couldn’t connect the tv to our devices to play out apps for entertainment. No other tv service (local channels or cable) available. The building smells like it used to allow smoking and hasn’t gotten rid of the smell.

N/A

I love there service n complete breakfast was super clean ! Thank you

Awsome place

Great ! thank you!

Pool was not filled. It advertises a pool on your app. Only AFTER I book I was told pool wouldn’t be available I couldn’t cancel booking. Water in shower never got hot. Hallway smelled like smoke.

Good bang for your buck just stayed one night seemed safe and good enough for a short night.staff was helpful and nice

Room is huge and bathroom was very neat.

Nice

Could hear everything!!!! Couldn’t sleep. The TV was a nightmare to figure out. The breakfast wasn’t all that good. The signs outside said park at your own risk which made me a little worried.

Adequate and cheap option for a one night business stay near O'Hare airport. Disappointed the pool was not available. Staff was friendly and the location was convenient for food options.

Nice staff

I liked this location because it was near many restaurants and quiet. I felt safe enough that I went walking to a restaurant a few blocks from the hotel. I also liked the free breakfast they offered. There were many options to choose from like scrambled eggs, muffins, cereal, etc. The parking lot for the hotel was convenient too! They have an open area in the back otherwise they offer sheltered parking spots on the side of the hotel.

We arrived late in the evening. 1 hour later the airline cancelled our flight and reschedule a day later. We asked the lobby to switch our rokm the the next evening and we woukd head back home & return the next evening. They said no. So we left and did not book them the next day.

*****

Hotel above us leaked water in our room from the smoke alarm.. fire department showed up..

Decent place to stay for an overnight trip in Chicago. It's close to the airport and there are some small restaurants nearby. The pool was still being renovated when we stayed, but the room was very clean and in good condition.

The rooms were not very clean. Hair all over the bathroom. Black fuzzy on the bedding. Staff always on personal phone calls. I checked into my room and had just settled in and someone knocked on my door. Another guest was assigned my room and they key they had worked on my door. Very scary. Breakfast was delicious with many different options. Not horrible for what I paid. Works for a night for a concert at Allstate if you are going to drive or uber as it is not walking distance.

This place doesn't deserve to be called a Best Western. Bed sheets needed to be replaced, pool looks permanently closed, despite it being listed as a current amenity on both their website and Expedia. Breakfast bar had bugs present and dirty juice dispensers that left black specs in the juice. It was so bad i left after one night despite booking 2 nights. Do NOT recommend.

Overpriced and nowhere near as nice as other Best Westerns. Not the safest area. And the parking lot is in the back. The eggs were green, the sausage links seemed old and reheated, several apples were rotten. The front desk was nice. But, pool was empty and not open for use. Didn’t understand the $100 deposit. There’s nothing there as far as incidentals.

On the brighter side, the breakfast was solid and the staff were friendly, which I appreciated. But overall, the experience could’ve been much better with a little more attention to comfort and service.

The staff was amazing the ladies in the dining area were wonderful!!! The room was nice and spacious. It was a convenient area shopping restaurants, and the Allstate Arena was about 10 minutes away, so it was perfect for me and my husband I would definitely return on my next visit 10 out of 10.

The noise from the other rooms and train running outside can be heard very clearly. The sound proofing is very poor and my companion had a hard time sleeping while we stayed at the hotel. The toilet also doesn’t flush properly and requires over 30 minute wait time between flushes. Also, we found an ant in the bed on our last morning. Hard to say there were any other bugs under the sheets, but it definitely disturbed me. The room keys kept getting demagnetized multiple times during our stay. It happened even when the card was away from any electronic device and it was very annoying. You would not expect that to be the case in this day and age.