Hyatt Regency Deerfield

We enjoyed our stay.the room was clean, staff was friendly and helpful, the breakfast was nice.

Exceptional

Clean, near airport and great bar to watch World Cup

Exceptional

Hotel was great. Just wish the door were better insulated from sound, particularly at 2am. (Guest might want to tuck a towel along the bottom of the door)

My bathroom was not cleaned properly . They was hair stuck to the shower and accumulated in areas on the floor. Communication was difficult with the housekeeping staff as they did not speak English. They were very nice. My fridge was not cooling properly. It was reported but no one came to fix it during my stay. My room was on the 3rd floor and the a/c fans were right outside the window so it was always noisy. I was told the hotel was full so I could not get another room.

Clean room and affordable

The lobby area is huge, got spacious rooms and loved the connecting facility between the rooms. Lack of vegetarian options. The pancakes weren't soft. View from the room window was not great.

Very good

Enjoyed my stay.

There was no conditioner in the bottles. Shampoo and body wash was also not enough. Staff didn’t clean the room for 2 days. There was so much chlorine smell from towels. Apart from this Breakfast was good and servers were very nice.

Great experience. I liked the restaurant, the vast lobby, fitness room., and even made time for the pool

Sam at the front desk was great help!! Hotel was clean and nice to stay at.

Room was clean - Hallways were clean - Staff was extremely courteous all weekend Breakfast Buffet was very good - The lobby was huge and very inviting!!

No hot water in first room, and staff knew that. New room was not clean, especially bathroom. Signs for ice were incorrect. Staff mentioned the hotel was probably being eliminated.

Quiet, clean and easy to get to.

Sam was a rock star all weekend. He made sure my family and I had everything we needed to enjoy our stay.

Big space and very clean I like its big lobby

I had a great stay at the Hyatt. The hotel was clean, beautiful, and well-maintained, and the staff was friendly and helpful throughout my visit. My only suggestion would be to add microwaves in the rooms for added convenience. Other than that, everything was excellent, and I would stay here again.

Exceptional

Jordan at the front desk was welcoming and attentive.

Beautifully kept Hot water supply. Waiting for an hour for the hot water to reach the room was very inconvenient.

Jordan at the front desk was welcoming and attentive.

Beautifully kept Hot water supply. Waiting for an hour for the hot water to reach the room was very inconvenient.

Everything except (see below) The creamer for the coffee was insufficient and substandard for a nice hotel. A warmer comforter would have also been nice.

Everything except (see below) The creamer for the coffee was insufficient and substandard for a nice hotel. A warmer comforter would have also been nice.

I loved everything

Superb

The television was very far from the bed in the room. No microwave in the room. No Netflix built in television-only 40 channels on the cable. Really really bad wifi, could not effectively work and was advised to forget the network and reload multiple time

Would recommend agin.

Cheers

Front desk so terrible

For the price, it is good

Everything was good!

Requested early check in but instead Check in was late. Nothing to keep us busy while waiting, not even a drink. Not even a check in on all of us sitting at reception. Check-out was bland like nothing happened the day before. Customer service is definitely wanting... No offer to delay check out or even get some feedback on how the inconvenience could be rectified. The hallway ceiling, walls and floors need renovation.

carpet in room needs cleaning

Pool water for kids was beyond cold, even for them. Breakfast that was paid for when reserving the room was adequate and hot. Parking was ample and safe. Hot water in the rooms had to run for about 10 minutes in order to get any to the shower.

The staff was amazingly helpful. However, the overall quality of the room and interior was not what I expected for the price I paid.

Clean

no microwave had to adjust the heavy ass dressure to get to the plugs behind the tv one of the custodians put us on hold multipe times beds were comfy saw fly bugs on sink counter

We visit this location every year and I must say they do not disappoint. I really enjoyed my stay there and breakfast is my favorite because of the great food and the staff is so warm and inviting. Thank you so much!!

The hotel was great however Expedia misrepresented how far it was from downtown Chicago. It was an over an hour during rush hour and 40+ with less traffic. It was much further than advertised.

All ok

They charge me $30 to check in early even though hotel was mainly empty

Clean room. Easy parking. The staff is very friendly!

The staff was friendly. Room was clean. Convenient parking out front. Esthetics was beautiful.

It was a nice stay, close to freeways, quiet, and clean. The restaurant was nice too. We had dinner and the food was great, the cocktails weren’t as strong as I hoped but I guess for a hotel bar they were pretty decent. Overall, it was a good stay.

Satisfactory

Good breakfast. Not enough lighting in the room. Old building but nice lobby and conference area

Loved it here I will definitely be back

Safe area clean room polite staff

Clean and courteous.

Thanks

If you value your life and cleanliness stay far away.

Room shower didnt get hot I couldnt take a shower no microwave weird smelll couldnt bring breakfast up to room

Pool was too cold.

Breakfast was wonderful. Good value for price. Pool was too cold.

Superb

Very good

Great staff. Nice breakfast. Recommend to prepay. Really nice gym.

It’s was clean and in a nice area for the price

Very good

Good

Exceptional

Bed was to hard. The mattress was very uncomfortable. Tv was to far away from the bed.

The property was clean and well maintained. Rooms where clean also bathroom was nice and clean.

Good overall!

This stay was booked by mistake last night. I'm in Deerfield Beach, FL. I'm not in Deerfield, IL.

This hotel offers a plethora of options for its guest. They have a Starbucks and restaurant on the hotel. And serve breakfast for a fee which we didn’t partake this time unfortunately. The location offers lots of things to do no matter the age.

Decent stay, room was very clean

Everything was perfect from check in to checkout, only complaint Pool was ice cold

Room was clean. Left before breakfast was served. Plenty of room for parking.

Was ok

Large clean rooms (suites) with modern amenities. Staff courteous and helpful. Excellent location. Noticed a couple of things in common hallways and in bath that need repair (water damage on wallpaper, ceiling) and carpet loose in common hallway. Otherwise all good.

The staff was lovely. The room was clean on. The breakfast was pretty good.

Fantastic facility & service

Superb facility & service

Wonderful hotel.

Room was clean and staff was nice! Would stay here again.

No airport shuttle thuo Near toll way Little drive to other eating and shopping Away from city

Love this hotel free parking No city tax plent of food option near by hotel breakfast buffet $20 close to the toll way

Great hotel everything 9/10 only thing that loses a point is the pool was closed

It was good

The room was ok I cleaned it myself after checking in and found it not as clean as it seems.

Average

Clean place to stay with friendly staff.

The room was awesome. Much larger than expected. The staff at the front desk and in the restaurant were great. The only complaint I have is the carpet in the hallway on the 2nd floor was bunching up in several areas creating a potential tripping hazard.

There are better options in the area.

Un lugar para trabajo, no hay ninguna atracción o restaurante cerca. Cuarto de buen tamaño y cómodo

The room was very clean, quiet and updated. Staff was amazing, from check in to check out!!

We could not control the air conditioning in our room. We called, and the staff brought us a fan to our room.

The room was clean, however there is no ventilation in the bathroom and the ceiling above the shower was peeling and you could see that moisture was building in the wall/paint. The pictures show placed it beautifully however it just didnt seem as upscale. The outside is brick and sort of looks like an older office building. The property reminded me of a Courtyard, Best Western or Quality Suites that was bought.

My husband and I loved the king bed room. The room was very clean and accomodating. The hotel overall was in very good condition. The lobby is spectacular. I love that there is a restaurant and bar on site and lots of restaurants nearby. The staff were all very nice and hospitable. Sam in particular was very helpful. I would glady stay again.

Overall a very plesant place to stay.

Always been a great property!

Staff was great… but water temperature was not great. Hotel seems to ne

The WiFi was not strong enough

I booked a room for my family and my son's for his birthday. Online it said that the pool was heated. This was the main reason why I booked this space. I wanted to have his friends come and hang and swim offer the rooms to spend the night if they wanted. The pool water was freezing and no one wanted to swim and we all didn't even stay the night so everyone left. We also booked 2 rooms and they weren't connected.

everything

Great!

Everything was smooth other than the room being hot. Even with the temp set to 62.

Decent hotel, but so incredibly hot

Second time back, everything clean nice staff breakfast buffet very good

Yes

Rooms and all areas were nice and cleaned. The only issue will be updating the pool area it was very gloomy and the ceiling needs some work. Overall I enjoyed my stay there.

Staff name Sam at front desk was excellent with everything and our concerns

Everything was great about this hotel

2. Very poor water pressure in bathroom. 3. Not enough wait staff in the restaurant to handle the breakfast crowd.

nice large room with updated decor, gorgeous bath with super White, clean, fresh towels and linens on the bed!

Clean

Good

Room was spotless!! Very friendly staff!! Front desk, housekeeping and the guys at the breakfast, everybody was very gentle!!

So far so good! Everything is great! Bistro food was amazing

Everything stood out staff members were very nice and helpful. Room was clean.

Excellent facility. Friendly staff. Clean establishment throughout. Excellent restaurant.

The room didn’t look like the pictures posted. The lobby was nice but everything outside of that looked out dated and worn out. The tv in the bedroom area kept freezing up . The toilet was leaking so every time someone would use it there would be water on the floor. The bed didn’t even have fitted sheets or a comforter. I paid almost $600 for a mediocre room. Not pleased at all. The staff was probably the best thing in there. They were very nice and polite outside the staff and lobby I would recommend ppl to stay here. It really needs an upgrade

Room was super clean with some updates. Tv isn’t smart tv so only cable is your only option. Enjoyed stay however, my bed that I had in my room was slopped n worn on one side of mattress so it was a little uncomfortable. Possibly just my room but it was an overall good stay.

Everyone was so helpful!

I gotta say I would definitely recommend this Hotel and will book with them again if Im around chicago again. The room looks clean and VERY spacious with affordable price. It has heated pool and a gym. Also I paid extra to include the breakfast buffet during my visit which was worth it.

Breakfast was good, juices not automatic vending

The room was clean and spacious and the staff were all very friendly and helpful !

Easy-to-use and good price 👌 👍

The room is very big and cleaning

I tried to cancel my reservation on the 30th before 11 PM and it wouldn’t let me

Staff were very nice and helpful. The blankets need to be replaced. Very old and worn. Took a long time for the room to warm up.

There was dried urine splatter on the back of the bathroom door and mold on the bathroom ceiling.

Nice breakfast amenity. The best part is the rooms are spacious. Lighting and exterior of rooms a little dated.

The TV and its remote were difficult to navigate, hard to watch anything since the remote kept getting stuck. Overall, room was clean and spacious!

The hotel is big! Nice rooms, seemed pretty clean. Didn’t Lo

Clean room check in was fast breakfast was good , will be back

I like how the room is set up with the sitting space, work space & bedroom. I like that its modern.

Sam was wonderful and addressed any and all concerns I had. A consummate professional who delivers true hospitality.

Great room!

I didn’t have a breakfast

Bed is uncomfortable

Amazing service

The staff is wonderful and we appreciate you

The staff is incredibly helpful and attentive. Highly recommend. They made my daughter's 9th birthday party a hit. The food, the rooms, the warm pool and even the little touches like the letter and treats that they left in my daughter's room was really top notch. Thank you for everything!

Our room was hot poor customer service the manager was amazing the night staff not so much she admitted to putting us in a room that had defects

Ol

Overall, I had a wonderful experience at Hyatt hotel in Deerfield and I would highly recommend it to anyone looking for a comfortable and enjoyable stay. The exceptional service provided by Dane at the front desk was a highlight of my visit, and I would like to express my gratitude for his outstanding service. Karen P.

Overall, I had a wonderful experience at Hyatt hotel in Deerfield and I would highly recommend it to anyone looking for a comfortable and enjoyable stay. The exceptional service provided by Dane at the front desk was a highlight of my visit, and I would like to express my gratitude for his outstanding service. Karen P.

Didn’t have breakfast at the hotel

Convenient, clean , affordable

Clean and comfortable room

Everything was exceptional

We did have some issues and I hope the Hotel resolves the issues, but it was other than that. The room was really comfortable, but I was sometimes there was no hot water and there was a lot of noise with other guests on the third floor even though we moved, it was still nice but other than that thank you Hotel

Big room, clean, friendly staff. Serviceable gym. Would stay here again!

Bathroom floor was dirty

Clean comfortable room

Room was clean. Friendly Staff throughout the Hotel. We only had one incident of an unfriendly encounter during Breakfast at the Hotel, but in general, we enjoyed our stay.

The hotel was clean, inviting and the staff was courteous. Unfortunately they have the skimpiest pillows I've ever seen. It was difficult to sleep on them. Also the sheets arent long enough to cover a king sized bed, do the bottom of the bed is weird.

Clean and quiet

Lovely stay

Good service

The room is clean and cozy, tv is perfect

The front desk member that checked us in was excellent! Extremely kind and welcoming. The room was fantastic!

Yes very nice staff , rooms were very clean

M

Quite and Clean!

First room was clean but smelled like urine but I was switched rooms with no problem, the hotel is very nice , I took some very nice pictures here for my bday, aesthetically pleasing. I wish the front desk would have told me they had a pool, I didnt find it until my stay was over. But my stay was good.

Clean and quiet.

Great place

Very friendly

The room was very clean and spacious

Very clean and good staff.

Everything about the hotel was great even down to the staff rooms are nice extremely nice. Great experience.

Had a lovely stay at the hotel. The rooms are very spacious and modern. The only minus are the outdated hallways. Breakfast was okay, nothing special but I found a hair in my food one day, which made me loose my appetite. Besides that everything was great and the front desk was very helpful and nice!

Crazy but this high end hotel only has one ply toilet paper. Bring your own TP?!

Great place for a quick overnight

Beautiful property but the area was not appealing

The only thing good about this place is the Staff. The photos make it look nice and up to date, which is NOT the case. The hotel needs a serious upgrade and the buffet breakfast quality was awful. During our stay we had 2 room locations. We are a family of 4 and were placed in the 1st room on the 1st floor next to the staff door - it was the handicap room because they were fully booked (we had booked our stay 2 months in advance). The staff door was self-closing and slammed shut often, late into the evening and very early morning. At 5am the coffee smell permeated our 1st floor room so badly, we could not go back to sleep. The bathroom had no counter space or shelves for guest toiletries, and no fan to mitigate the hot showers - especially with the hotel bathrooms only having sliding barn doors. The A/C unit was not working for circulation, only the fan mechanism which did not help, and no windows opened. After night 1, due to the door slamming and A/C, we asked for another room and were moved to the 2nd floor. Same thing, no A/C, no bathroom fan, and little counter space to put toiletries, especially for 4 people. I called the front desk about the A/C unit and she said they turn off the A/C at a certain time of year due to outside temps. I told her there was zero circulation, the room was extremely stuffy, and there is no fan in the bathroom to help with the steam. I then asked for a floor fan, which was brought up to us. Overall terrible experience, aside from the staff.

Room was excellent, only negative experience was that I was cold in bed, they just had a sheet and light blanket. I guess they forgot summer was over. I found one extra blanket in the drawer but we needed two.

We ove staying at this hotel.

Front desk staff was also very helpful & attuned to making me feel welcome & comfortable. Would recommend this to other travelers.

Air didn’t work hot water didn’t work

Everything was great. Jaxx restaurant was excellent the food and service was amazing.

Excellent breakfast. Clean room. Large TV with many channels. Hot water in the shower with solid pressure.

Visiting family. We have stayed at Hyatt Deerfield many times over the years and have always been very happy with the service.

Breakfast was a plus and the staff in the dining area was amazing. The room could have been cleaned better and more towels and bath cloths should have been left. I had to keep asking for an extra 2 towels and clothes for 4 people.

Great

It was fine. halls were a little noisy when we were trying to sleep.

Pillows and cover was dirty and had stains

Wish they had jacuzzi suites. Room was very spacious and comfortable

Is this common practice in your hotels? No fitted sheets? We will choose a different hotel chain in the future.

The bed sheets were dirty and they just dropped the sheets off no one made the bed until the next day! The ceiling bathroom was stained.

Staff was very friendly

Hotel look new or recently remodeled. Staff was friendly. Lobby was very nice for sitting and has an adjacent bar. Included breakfast was far better than most. Regular buffet, but more choices and they had table service bring coffee and drinks. Gym is above average.

Overall shabby and soiled surfaces. The elevatorsnwere filthy, walls were scratched, carpets were worn. Hallways as above plus carpet was soiled, worn or torn.

Great room! Super spacious, but it was so dusty that my allergies flared up so bad. Housekeeping and the front desk were great. But I would suggest they do some deep cleaning behind their beds.

The only negative was lack of water pressure and the ice machine was located on a different floor. The staff was amazing and I love this location's inclusiveness.

Not a fan of the flat bottom sheet which would not stay in place. Bathmat looked stained with mold. Breakfast was decent and the staff was very professional- both desk and dining.

THe newly remodeled hotel with its extravagant lobby really elevated our enjoyment. The Starbucks in the lobby was a plus. Convenient to many attractions for us. Will definitely stay again.

I was ver disappointed in the hotel. The room was very dark with little lighting. The shower had black mold growing along the glass. The towels were stained and threadbare. I expected better from the Hyatt.

There were some clothes probably unclean thrown on the floor

The room was clean the cleaning crew were amazing but as to checking in I had called 3 hours before arriving after a 13 hr drive and asked if I have to book another night or can I just check in with a fee upon arriving and they said I can check in at 1 am for $100 or 5 am for $40 when I arrived they said I needed to book another night … almost didn’t stay there anymore but I was tired so instead of arguing I booked another night ..

Clean room, healthy breakfast

Room was nice. Breakfast was good.

Great place

Clean room good gym

Great hotel

Excellent experience

The check in was very quick and I very impressed with the Lobby and main area. The reason I will not stay here again is because the bedding was the absolute worst. We had no comforter on either bed. Due to the fact thtat we didn't have something on the bed to keep us warm we had to turn the AC down so we wouldn't be too cold during the night. The sofa bed was so uncomfortable that our son just squeezed onto the tiny couch without pulling the bed out and also there wasn't any bedding (sheets) available to put on the sofa sleeper. The mattress on the sofa was pretty much a spring nightmare. The two main beds were very uncomfortable. My daughter who had just graduated from Basic training in the Navy that week was with us and we wanted to treat her to a wonderful night's sleep at a nice hotel... but, she said that it wasn't any better than the Navy bunk. How sad is that?! I usually don't leave comments on a business unless it is really bad because I understand that things happen and I do extend an amount of grace but I don't want another family to experience the same thing. We had stayed at a Holiday Inn Express nearer to the base the two nights before the graduation and we all wanted to return back to the Holiday Inn instead of staying at this hotel.

Very nice hotel. Rooms are spacious, clean and well equipped. Staff is very friendly. Housekeeping did a great job every day. We felt safe and comfortable. It’s a short drive from the nearest Metra station for an easy commute downtown.

Lobby really nice. Clean rooms.

Very friendly staff

Clean and very friendly and helpful staff definitely will be back

Excellent and wonderful

Clean & great staff in restaurant.

Thank for cleaning

The only thing that I do not like is the quilt covering us. That is not suitable and hygenic

Everyting is all right

The front desk guy was so nice

A little disappointed in the pool because it was freezing but all the staff were very nice and accommodating. Our rooms were clean and nice!

Great

Clean room . Staff cleaned room well

Great customer experience!

We’ve

Good value for the price

Rooms were larger than most hotel rooms. Excellent service.

We celebrated our 40th year wedding anniversary there. It was elegant and very clean and professional. The room was large and very comfortable. Will definitely go there again.

All the amenities were great !

Clean and spacious rooms, nice breakfast, convenient location.

Very good stay! Highly recommend.

little noisy Monday am --people fighting at 6:30 AM

Staff was really good. We checked in LATE and they were energetic and helpful. Only thing that I did NOT care for was that the bed was short-sheeted. King size bed didn't have a fitted sheet (not uncommon) but the flat sheet that was supposed to cover the mattress was short on the feet side. Called down to the front desk, they said they would leave a message for the housekeeping mgr. The next day, same thing; bottom sheet doesn't reach/cover the full length of the bed. Called down to front desk again and stated that it was short sheeted. He apologized and said he'd let housekeeping know. On the last night, it was the same. We did notice that there were EXTRA sheet at the head of the mattress. Not sure if housekeeping didn't know that it was short at the foot or not, but regardless, having exposed mattress for my feet wasn't great, but it is really a small complaint.

The place was quiet and convenient to the airport.

what i didnt like i was in the 5th floor i somehow hear the exhaust fan probably of the bldg that creates a little noise

A Hyatt Hotel should do much better.

Nice place

Close to highways and main roads

I like the room. Clean and comfortable

.

God service

Good service

Nice place to stay.

Nice staff! Clean and cozy room.

Clean

Horrible so dirty and the hallway is so bad and smells. Elevators is dirty

As a 4 star property, I expect better in-room coffee/tea options (eg unknown brand coffee and powder cream). The TV remote doesn't work very well (not the same brand as the TV). Other than that, I find the stay pleasant and the front desk friendly.

clean and safe

I stayed at the Hyatt Regency Deerfield from Friday to Sunday, and it was truly a wonderful experience! The rooms were cozy, spotless, and very comfortable, making it easy to relax after a busy weekend. The staff was exceptional—warm, welcoming, and attentive in every interaction. The dining facility was excellent, with both the food and service exceeding expectations. After attending the John Legend concert, returning to the hotel felt like coming to a home away from home. Kudos to the entire team at Hyatt Regency Deerfield for making the stay memorable. I’ll definitely return and highly recommend this hotel!

Wonderful time couldn’t have been happier

Room design

The room was very clean and comfortable

Very nice

The property was very nice and the room was clean and comfortable. The part that I did not like was that the front desk staff were not attentive or friendly in two encounters. Felt they were dismissive.

Convenient access off of the tollway. Close to Ravinia. Health room was better than I expected. Clean and modern facility.

Great

Staff is great

Ants in our room. We were told by cleaning person that “it happens when people have food in their room” so we weren’t able to eat in our room at all or ants would immediately swarm the table. They sent a maintenance guy and his bug spray was broken and he didn’t have another one so he just left. At check in I told them I have an elderly grandmother with a walker and they proceeded to give us the absolute furthest room on the floor it was very hard for her to get there every time we left the hotel. Called for room service and they refused to deliver the food making random excuses like “it would be an up charge” when we said it was fine they would say “it’s going to take over an hour and a half but only 15-20 minutes if we go eat downstairs or pick it up”. The front desk guy offered me a discount for all the inconveniences but wouldn’t even tell me how much the discount was for. Over all one inconvenience after another the entire time we were there.

Best experience I’ve ever had at a hotel well worth the price well worth a stay well worth the visit. This is the place to stay.!!!!!

Great experience and friendly staff

Comfortable clean rooms

It was nice hotel

I needed a room for a couple of hours because of a cancellation flight and i am glad i chose this hotel. It was nice and clean the staff was helpful.

Hyatt Deerfield, Il is on its way to needing to be updated. Pieces out of our rooms door were missing but they just painted over the spots;one elevator out of three working and water pressure was very low. For a Hyatt it was disappointing.

It was clean and the room was convenient.

This hotel had very spacious rooms. My only complaint is that the walls in the hallways leading to the rooms were old and outdated. However, the room itself was very nice!

Very nice 👌

I really like the quite condition of the room, and also easy transportation.

The room was spacious and comfortable. Staff was amazing, friendly and very helpful!

The rooms are clean and spacious, providing a comfortable place to rest after a long day. There’s a nearby authentic Mexican restaurant called Taco Vida. The area also has other good dining options, although I personally didn’t enjoy the ones at the hotel.

Very nice and accommodating staff. Clean hotel. Quiet rooms. Would definitely stay here again.

I really liked the bed area/ tv area configuration. I prefer my husband stay up late watching tv away from where I am sleeping. We both wake up happier!! The shower and sink in separate rooms is nice, too!

Clean, easy location, great service would stay again

Wish the hours for dining were a little different but good stay!(:

Good place to stay

Perfect

Everything was nice

If you enjoy paying $8.00 for a bottle of water and a small bag of M&M's then this is the hotel for you! The facility itself is in desperate need of renovation to bring it up to par with other hotels in its price range. My check in experience was horrible and I wrote about that here so I won't expand on that much except to say that I received the wrong room type and nobody seemed to care. Over the last several years I have spent a lot of time in hotels and this is the first time I've felt compelled to write something since I have been satisfied with my subsequent stays at other venues. The one positive I can add is that despite my bed being a double instead of a king it was quite comfortable. Perhaps my expectations of Hyatt we're askew but regardless this was a low quality experience overall.

We booked this hotel because we had an early flight out of Ohare. About 15 minutes straight down I-290 will get you to the airport. The hotel is large, very clean, and above average. The price was good. Room was very clean and spacious and comfortable. Many dining options nearby. I would stay here again.

The worst experience in my life not recommended

Check in was easy and our room was ready early. Very nice, clean room. We had a king bed and sofa. Loved the layout of the room. It was a full hotel, but we could not hear other guests. Will definately return if on the area.

was ok

Good

clean spacious hotel. I recommend and will be returning. We couldn't check in until 3pm which was a bit of a drab, but other than that, our stay was clean. nice. and comfy. tv needs to be updated tho as it is not a smart tv. only limited to cable.

Location is great. Right off the tollway. Room was nice, modern and well appointed but there wasn't enough lighting. At night, with all the lights on, the room just wasn't bright enough. The light that illuminated the bathroom mirror was on a very short auto timer and frustrating to have to keep turning it on. Shower and bathroom amenities were very nice. Bed comfortable. Early Saturday evening and throughout the night there was NO hot water! Couldn't shower that night. First call to the the front desk-was told it would be fixed in a half hour. An hour and half later I was told by someone else at the desk, it would be fixed in a half hour. It never was. Also, I asked the girl at the front desk to have housekeeping bring an extra set of bath towels to my room, before I left for the day on Friday. She wrote it down, but I never got the extra set of towels. The fitness room needs a complete re-fit. One machine was jury rigged with tape on the handles, and another machine had no pin for the weight stack. The free weights were falling apart-the set screws holding them together were loose and the weights were ready to fall off the handles. There was only one bench press. The air in the room was way too heavy and damp. No circulation at all. On a scale from 1-10, I can only give the hotel a 4.5-5.

.

Nice staff

great location and clean and spacious room

Was just not bad overall

Nice pool. Currently road construction in the area that made it harder to get places.

Great

I have stayed here before and it was been fine. The room size is nice and it is clean. Staff are very nice. My husband complained about the lack of good lighting in the room. It was quite dark.

This was our second time staying here. The rooms are spacious and clean and somewhat recently upgraded. The hotel itself could use some renovations and deep cleans.

Comfortable

I love everything about the hotel.

Very clean property & room

Great, friendly service

The lady at the front desk was lovely - the hall ways to the rooms needs a lot of TLC it wasn't like a Hyatt to me - - more like a Howard Johnson motor lodge :( lots of thing that looked worn out and needed renovation or maintenance. Staff was nice. Spend more money on the inside of the hotel and make the hotel room doors look the part.

I loved the room I had it was spacious just enough for me and my partner, I recommend and the pool only goes 5ft

Very quiet and cozy .

Great for kids and location was handy.

Enjoyed my stay. It’s a bit far from downtown so plan accordingly

.

Good value for the money, especially in Chicago.

Nice hotel near many options.

Really nice play to stay, super quiet.

Great place to stay, not too far from the city. Close to many great restaurants. Clean and very quiet