DoubleTree by Hilton Deerfield Beach Boca Raton

Took 3 days to get my towels and bedding changed but other than that, it was very nice. Restaurant and bar is overpriced.

Love this place!

Exceptional

Perhaps it's just me, but I thought the Double Tree brand was considered 4 stars? The lobby and surrounding area, as with most hotels, was updated and clean. However, the bathroom ceiling in our room had water damage and cracks. The bathroom only had one light switch. No exhaust fan, no separate dim light for late night bathroom goers, and the faucet only allowed for a quarter inch difference between cool water and boiling hot. The door to the room had a significant gap underneath, which allowed for hallway light to enter the room. We had to put our luggage down to block the light to allow the kids to sleep. It just wasn't all that much different from the Hampton Inn. Good location though, friendly staff, and convenient location. Howard, our server at breakfast (included in the price btw, very nice) was great. Breakfast was very good, much better then what you'd get at the Hampton Inn.

We had to switch rooms because the room next door was smoking, even though it was a smoked free room. Because we changed rooms, we noticed how big the second room was. And that changed made us happy. I also like the texted method for customer service. I booked it because it was 12 minutes from an event that we are attending, and we had great experiences with Hilton. We had an issue with the television and after they send the second technician, we were instructed that every time we turned off the TV that we had to manually set up on the tv (and not on remote control) with at three steps to turn on source, then 3 more steps to turn on volume, before we can watch anything, and before we can use the remote control. Also I am use to downloading my paid apps and putting my own username and password to watch apps that I prefer. I could not do this at this hotel.

Breakfast was good. It was expensive.

Not bad Old Old from inside

Superb

The location is good. The room smells smoking, the maintenance of the pool was in Sunday. I not enjoy it!

Friendly, helpful staff, and clean room with a good central location close to the beach and great restaurants

Second time here. Love it. Staff friendly. Was late for breakfast on the morning of my nieces graduation. They made us a breakfast sandwich which made our morning less complicated.

Exceptional

Good

Front desk staff was extremely rude so rude that we didn’t feel comfortable staying after how man at front desk treated us while the front desk manager watched and did nothing about his behavior that we canceled our stay and booked another hotel

The staff are very friendly, but the room is very neglected; hygiene standards are very poor—the sheets were dirty, and the air conditioning didn't cool enough, so the room felt hot. Furthermore, when I arrived, I was told I had to pay $50 per night to park my car outside. They really should mention this beforehand; I have stayed at other hotels and haven't been charged for parking.

Beautiful location! Clean and comfortable.

Beautiful location! Clean and comfortable.

Great staff. Food was amazing.

Terrible service, dirty rooms and outdated and smelly

The hotel was very nice thank you

Staff was incredibly nice!

Give away our room and told us there’s no room for us and then gave us a less good room after waiting for an hour

Awesome

Great place loved the heated pool

Location was good. there was mold all on the walls of the shower and shower head also had mold on it.. gross

Location was good. there was mold all on the walls of the shower and shower head also had mold on it.. gross

We did not have breakfast

to pay for parking

to pay for parking

Absolutely terrible experience. The rooms were extremely old and poorly maintained. The carpet was stained, sticky, and looked like it had not been cleaned in years. The furniture was outdated and falling apart, and the TV was not even working during the entire stay. The worst part was the strong mold odor as soon as you walked into the room. There was visible mold in multiple areas and dust everywhere, making the room feel dirty and unhealthy. I had to change rooms twice hoping things would improve, but both rooms had similar problems. Unfortunately, I was stuck staying there because there was no availability at other hotels for the dates I needed. Otherwise, I would have left immediately. Very disappointing experience and definitely not worth the money.

Clean room and nice staff

The hotel was ok. My room was not the cleanest - ie carpet stains, dust on top of the closet shelving. The kitchen staff at the resturant were very freindly and the food was good!

Very good hotel

Very good

Pleasant

The shower did not work, only cold water it was horrible.

The shower did not work, only cold water it was horrible.

Bar host was rude. Room didnt smell good and shower hot water wasnt hot enough. House keeping took long to tend to me

Yes, AWESOME had a great stay we always had stayed at doubleTree..MC & MD

This property need a ton of attention from the check in staff to the cleanliness of the rooms and the state of the property.. Very disappointing for a Doubletree, won't stay here again.

Excellent

We enjoyed visiting this hotel when we vacation in the area. The room was clean and the staff was courteous. This hotel is close to the beach, the train rail and Wawa.

Very clean atmosphere

Loved this hotel, staff was super friendly and our room was amazing

Very good place and easy to access, I recommend.

One plus, our bed was apparently a California King. Very roomy!

Front desk - talking to phone and not responding to the guest arrived for check in. I have to come and wait for him to hang up the call.

The room wax

Nothing I did not like the hotel facilities nor the room. The hotel is dated. It looks dirty. The chair desk was so worn out, scratched, looks like you took it from the dumpster, disgusting . The TV remote never worked, I notified front desk however no one came to check it, most likely needed new batteries. Worn out carpets. Difficult to control the A/C. The front desk staff seemed bored, not motivated, however they were polite.

Nothing I did not like the hotel facilities nor the room. The hotel is dated. It looks dirty. The chair desk was so worn out, scratched, looks like you took it from the dumpster, disgusting . The TV remote never worked, I notified front desk however no one came to check it, most likely needed new batteries. Worn out carpets. Difficult to control the A/C. The front desk staff seemed bored, not motivated, however they were polite.

(All in my opinion). Upon arrival we were given a king bed when I reserved a room for two beds. Had to go back to switch to the correct room and come to find out the shower didn’t work and no hot water to boot. Had to go back to the desk and get the first room again. Of course, the hot water was a hotel issue but the next morning the counter person said it was a city issue too. Don’t think the city supplies hot water, just the water. Also reserved this room thru Expedia which said all taxes and fees included. However, the hotel charges $15 a night for parking. Someone needs to get it straight. One thing if I know about parking fees up front, but being told on site is another. Also the carpets had a lot of stains. Would I go back? Definitely not. I don’t recommend their services! Thank you!

hotel appears to be rundown, furniture is shabby, carpet is stained

The carpet had stains, none of the USB ports worked, no alarm clock and no hot water.

Nice clean rooms. Modern decor

It took me asking 4 times to get an iron...they now charge for parking. The attendants were not very knowledgeable...and 6 follars for a cup of coffee is ridiculous. I have been here 5 times in 8 years, i will not come back to Doubletree Boca Raton. Very disappointing.

One of the light keeps flashing. The bathroom close to the pool was clean, The front desk was empty , we need to wait for while untill someone shows up , carpets look old

The entire property is tired and unimaginative. Smells everywhere. Rooms smell the worst. I should have believed all the reviews I read before booking. There's a theme. Carpets, walls, furniture all well beyond their service life. Ate at the restaurant twice. Got sick after the first meal, chalked it up to stress. Got sick after the second meal the next day. Not stress. Hotel should be closed for a major refit. Can't believe EXPEDIA has this on their site

Very nice & clean . Staff was very helpful . Would definitely return & recommend to friends & family.

Exceptional

Amazing

We asked for a cart for our luggage. We had to leave a drivers license to get it. We were never asked if we needed help with luggage but we got the cart. I understand that they wanted the cart back for use by other guests but the process makes you feel like they didn’t trust you.

Pleasant

On big turn off. I have to pay for coffee? What? I stayed st another Hilton property 90 miles North and the coffee was free.

Desk staff was not good with follow through. I made two requests for a blanket within a 3 hour period. Promises, no blanket. Paid parking for this property is unnecessary and a rip off. We had stayed here previously without parking charges.

Property was decent...pool was not clean or well kept. Ping pong table was in disarray and no balls were available. Staff at the Stag was wonderful. Breakfast was very good.

Was close to everything. The restaurant staff they were joking about dead rats in the restaurant.

The restaurant staff they were joking about dead rats in the restaurant.

The location The water in the tub was leaking making so much noise, ac not working properly, refrigerator wasn’t cold, not worth spend almost 400$.

The location The water in the tub was leaking making so much noise, ac not working properly, refrigerator wasn’t cold, not worth spend almost 400$.

I was really impressed with the staff and the atmosphere. Our room was spotless and beautifully appointed. While I would highly recommend staying here for the comfort and hospitality, I would advise dining out to enjoy better quality food. The restaurant was overpriced for the sub-par food we received.

The rooms in this hotel are so old and dirty. I was absolutely disgusted with my room. The room smelled musty, and truly looked dirty. I would never stay here again!

Very friendly

Older hotel, carpet duty, mold in bathroom

They need to hire more people for the evening shift we had to wait 15 minutes before somebody can check us in we ask for extra bed. It was not available. We ask for a blanket. It was not available. Definitely you need to have some extra blankets available in the evening otherwise the location is great and the hotel is good.

Room was large and bed was comfortable. A/C worked perfectly.

ROOM n/a

ROOM n/a

We had trouble finding staff at the front desk either in person or to answer the phones. So when we needed something it was always hard to get. Otherwise it was a pleasant stay.

We had trouble finding staff at the front desk either in person or to answer the phones. So when we needed something it was always hard to get. Otherwise it was a pleasant stay.

At $400.00 per night, I went down into the lobby in the morning for a cup of black coffee and the girl wanted to charge me $7.00. what amenities? this place charges you ridiculous prices for everything they can think. This place is highway robbery!!!! PS the room itself was a 5 out of 10 at best, hasn't been painted or updated for 20 years and it shows.

At $400.00 per night, I went down into the lobby in the morning for a cup of black coffee and the girl wanted to charge me $7.00. what amenities? this place charges you ridiculous prices for everything they can think. This place is highway robbery!!!! PS the room itself was a 5 out of 10 at best, hasn't been painted or updated for 20 years and it shows.

The staff was really good. Love the cookies cant think of anything

The staff was really good. Love the cookies cant think of anything

The room smelled like paint, staff wasn’t too excited to check in/answer question. Room just felt a little dirty, like on the baseboards and corners. If you’re just looking for a place to sleep, it’s fine. The gym was great - a ton of equipment. The area it’s located in isn’t too nice.

The room smelled like paint, staff wasn’t too excited to check in/answer question. Room just felt a little dirty, like on the baseboards and corners. If you’re just looking for a place to sleep, it’s fine. The gym was great - a ton of equipment. The area it’s located in isn’t too nice.

Air conditioning is very low and no way to adjust it just off/on No hand soap in the bathroom no tea spoon available You have to ask AND go to the lobby and get it

Air conditioning is very low and no way to adjust it just off/on No hand soap in the bathroom no tea spoon available You have to ask AND go to the lobby and get it

Overall, decent place to stay for the few nights we were there. Room was clean and staff were nice. There was an unpleasant odor that was immediately noticeable. But once we were in our room, everything was fine.

Overall, decent place to stay for the few nights we were there. Room was clean and staff were nice. There was an unpleasant odor that was immediately noticeable. But once we were in our room, everything was fine.

Building and room were both dated and in need of proper upkeep and maintenance. Staff at both front desk and restaurant are not up to 3 star experiences.

Building and room were both dated and in need of proper upkeep and maintenance. Staff at both front desk and restaurant are not up to 3 star experiences.

Courteous staff. Room quality left something to be desired. Appeared water damage in restroom with some staining.

Courteous staff. Room quality left something to be desired. Appeared water damage in restroom with some staining.

Room was great but the overall not worth the money. Didn’t like the prepaid breakfast. Should be included

Room was great but the overall not worth the money. Didn’t like the prepaid breakfast. Should be included

Broken deadbolt on door and tv had no connection.

Broken deadbolt on door and tv had no connection.

We absolutely loved staying there. In fact, we are going to be near Boca Raton next month. Would love to get returning clients rates :)) I don't think there was anything we didn't like

Well, first off the accommodations are not what they say. They’re going to be I paid for a king suite then I got there and they tell me Expedia overbooked them so they put me in a double queen while I get into that room the refrigerator didn’t work and there were small ants crawling all around in the bathroom so we get transferred to another double queen we got in that room then the AC didn’t work so we had to get transferred to another room. It was just terrible all around. You paid this outrageous price to be put in a dump. Their staff did not help fix the situation at all and it’s false advertisement they shouldn’t be making you pay for something when you’re not even gonna receive those accommodations.

Well, first off the accommodations are not what they say. They’re going to be I paid for a king suite then I got there and they tell me Expedia overbooked them so they put me in a double queen while I get into that room the refrigerator didn’t work and there were small ants crawling all around in the bathroom so we get transferred to another double queen we got in that room then the AC didn’t work so we had to get transferred to another room. It was just terrible all around. You paid this outrageous price to be put in a dump. Their staff did not help fix the situation at all and it’s false advertisement they shouldn’t be making you pay for something when you’re not even gonna receive those accommodations.

Clean space

Clean space

Exceptional

Nothing

Terrible service. Unresponsive staff. Lack of heat.

The warm Chocolate cookies! Made my day!

The phones were not working inside the room to order room service and to make calls the rugs were extremely dirty lots of stains needed a makeover

Very Clean

Very Clean

Amenities are plenty full. And the restaurant bar area was awesome.. room very clean and quiet. Would definitely stay here again.

Amenities are plenty full. And the restaurant bar area was awesome.. room very clean and quiet. Would definitely stay here again.

.

.

We heard noise from upstairs. The blackout curtains did not work. The room was cold. The bathroom was not clean and the room was very old and not kept up peeling chair.

We heard noise from upstairs. The blackout curtains did not work. The room was cold. The bathroom was not clean and the room was very old and not kept up peeling chair.

Cómodo

Cómodo

I have stayed here many times before over the years, and stopped because the rooms were moldy, unfriendly staff and a bad restaurant- decided to give it another chance, but found more of the same. Not much, rooms still dirty and the restaurant was mediocre before not is worst than ever

Breakfast - staff were great, food was very tasty and the right amount TV did not work properly - unable to engage channels HVAC - no change in temperature despite adjusting the thermostat, room too cold Both items were reported to the hotel, no feedback/action

yes

yes

The front desk staff was very friendly and shared information on nearby restaurants in the area. The hotel room was clean and comfortable. There’s a bar/restaurant in the lobby area that was good! I will definitely recommend staying here! Great atmosphere and friendly staff!

The front desk staff was very friendly and shared information on nearby restaurants in the area. The hotel room was clean and comfortable. There’s a bar/restaurant in the lobby area that was good! I will definitely recommend staying here! Great atmosphere and friendly staff!

Bathroom is very small door just barely misses the toilet when opening and closing.. shower doors make a huge mess of water on the ground…

Not clean and it’s an old hotel

Not clean and it’s an old hotel

The air conditioning was not working and I informed the manager and was told someone would fix it. Unfortunately, I suffered through a second night. Also, there was no remote control for the TV and it was an inconvenience when I actually wanted to watch the football game. I was highly disappointed in my stay at this hotel and I have booked with them in the past without incidents.

The air conditioning was not working and I informed the manager and was told someone would fix it. Unfortunately, I suffered through a second night. Also, there was no remote control for the TV and it was an inconvenience when I actually wanted to watch the football game. I was highly disappointed in my stay at this hotel and I have booked with them in the past without incidents.

Location was right where I wanted to be Plenty of elevators, no wait Night outside temp was low 50s and we had no heat The bathroom is to small and the opens in an there is only room for one person and that is crowded Only 2 towels in room first night and zero towels on second day H honors and no water offered

However, the bar/restaurant was a wonderful experience. The bartenders/servers were very friendly and accommodating.

However, the bar/restaurant was a wonderful experience. The bartenders/servers were very friendly and accommodating.

All good, enjoyed my stay. Pool was down a day.

Very Good…

Very Good…

It felt like Motel 6 rather than Hilton, abandoned hotel with no people, receptionist who's always on his cell phone, dated room with a shabby chair, TV with no signal, ok breakfast but no self-serve coffee...this is the demise of America...definitely not worth the price.

It felt like Motel 6 rather than Hilton, abandoned hotel with no people, receptionist who's always on his cell phone, dated room with a shabby chair, TV with no signal, ok breakfast but no self-serve coffee...this is the demise of America...definitely not worth the price.

Friendly staffs. Beautiful lobby and rooms. Great vacation stay.

Friendly staffs. Beautiful lobby and rooms. Great vacation stay.

yes

yes

The shower pressure was practically non-existent and the body wash/shower gel container was empty. The bathroom looks run down and truly needs a redo. The floor in the bathroom has also seen better days.

The shower pressure was practically non-existent and the body wash/shower gel container was empty. The bathroom looks run down and truly needs a redo. The floor in the bathroom has also seen better days.

First of all, the staff was wonderful. The facilities; however, was dilapidated and worn out. The toilet in the room was leaking, the bars on the shower doors was falling off, stains all over the carpets, mold all over the crevasses in the shower. I could go on and on but bottom line, Hilton dropped the ball on this location. Highly disappointed.

First of all, the staff was wonderful. The facilities; however, was dilapidated and worn out. The toilet in the room was leaking, the bars on the shower doors was falling off, stains all over the carpets, mold all over the crevasses in the shower. I could go on and on but bottom line, Hilton dropped the ball on this location. Highly disappointed.

We did not feel the stay was worth the value ! Carpet was not vacuumed and dirty ! The staff on duty was busy understanding or accommodating! There were no extra toilet paper . I understand room cleaning was upon leaving but not keeping spare towels or tissue . Also , nobody was ever at front desk or picked up phone when we called from the room .

We did not feel the stay was worth the value ! Carpet was not vacuumed and dirty ! The staff on duty was busy understanding or accommodating! There were no extra toilet paper . I understand room cleaning was upon leaving but not keeping spare towels or tissue . Also , nobody was ever at front desk or picked up phone when we called from the room .

Breakfast was good Room was not available on time Receptionist wouldn’t compensate with late check or anything else

Yes, everything was great!

Yes, everything was great!

Feont desk manger was rude

Feont desk manger was rude

Cockroaches

Well managed and very clean

Well managed and very clean

I reserved a specific room. Junior King suite accessible, that has a separate living area. Upon check in our room was given to someone else so we had to sleep in a smaller room with no separation, needed for work, and not disturb my husband. Additionally the room was very damp and had the moldy odor smell.

I reserved a specific room. Junior King suite accessible, that has a separate living area. Upon check in our room was given to someone else so we had to sleep in a smaller room with no separation, needed for work, and not disturb my husband. Additionally the room was very damp and had the moldy odor smell.

The staff from the bar/restaurant to the front desk were awesome! The food was DELICIOUS. The rooms and general areas could use attention and replacements (room desk chair, carpets, etc.).

The staff from the bar/restaurant to the front desk were awesome! The food was DELICIOUS. The rooms and general areas could use attention and replacements (room desk chair, carpets, etc.).

Very nice staff, and service! In town for my son game. Had no issues. Breakfast was amazing and the cookies omg the cookies!

Very nice staff, and service! In town for my son game. Had no issues. Breakfast was amazing and the cookies omg the cookies!

Furnishings, carpet, lighting, television

Furnishings, carpet, lighting, television

Always go there when in town, should be an opition including breakfast buffet

Always go there when in town, should be an opition including breakfast buffet

Easy pleasant friendly staff. As A solo traveler I felt safe and comfortable.

Easy pleasant friendly staff. As A solo traveler I felt safe and comfortable.

Amazing staff

Amazing staff

I have stay here a few times. It always been great.

I have stay here a few times. It always been great.

Prices are high enough so to charge for parking and having all the space in the world is ridiculous.

Prices are high enough so to charge for parking and having all the space in the world is ridiculous.

Room was so nice and clean. Staff was so friendly and helpful. Will definitely be coming back

Room was so nice and clean. Staff was so friendly and helpful. Will definitely be coming back

Very nice room

Very nice room

The TV did not work. Asked and no one sent. The sink leaked. The shower did not drain. Bugs in the bathroom

The TV did not work. Asked and no one sent. The sink leaked. The shower did not drain. Bugs in the bathroom

The breakfast wasn’t free. I went elsewhere for a cheaper breakfast

The breakfast wasn’t free. I went elsewhere for a cheaper breakfast

Rooms were clean, staff is very friendly.

Rooms were clean, staff is very friendly.

Great

Great

yes it was very clean,amenities were also very nice

yes it was very clean,amenities were also very nice

The ac in my room 329 was broken it was so hot and u comfortable all night. Upon check in guest services didn’t bother to tell me the ac was broken so I could stay so where else

The ac in my room 329 was broken it was so hot and u comfortable all night. Upon check in guest services didn’t bother to tell me the ac was broken so I could stay so where else

It is truly disgusting that I had to pay for parking the pool was freezing the staff was nice and helpful

It is truly disgusting that I had to pay for parking the pool was freezing the staff was nice and helpful

EASY CHK N EADY CHL OUT POOL VIEW SIZEABLE ROOM. BATHROOM SMALL. CLEAN UPDSTED ROOMS GREAT SERVICE.

EASY CHK N EADY CHL OUT POOL VIEW SIZEABLE ROOM. BATHROOM SMALL. CLEAN UPDSTED ROOMS GREAT SERVICE.

Staff was nice, room was not as clean as it should be, the coffee machine was not clean, was unable to use it for hot water. the shower did not have a curtain but the bed was comfortable.

Staff was nice, room was not as clean as it should be, the coffee machine was not clean, was unable to use it for hot water. the shower did not have a curtain but the bed was comfortable.

i got bed bugs scars from the bed

i got bed bugs scars from the bed

Clean room , bed with comforter is a plus

Clean room , bed with comforter is a plus

The hotel was clean, and the staff were very friendly and helpful throughout my stay. However, the towel provided for the floor was dirty, and the furniture in the room had noticeable scratches, which took away from the overall experience. With a bit more attention to detail, this could be an excellent place to stay.

The hotel was clean, and the staff were very friendly and helpful throughout my stay. However, the towel provided for the floor was dirty, and the furniture in the room had noticeable scratches, which took away from the overall experience. With a bit more attention to detail, this could be an excellent place to stay.

The woman working the front desk was truly amazing. She did a great job!

The woman working the front desk was truly amazing. She did a great job!

You should at least get breakfast fot the price you pay to stay here

You should at least get breakfast fot the price you pay to stay here

There was dried blood on the bathroom, no ice on the floor, a dog barking the entire time, limited towels and toilet paper was given

There was dried blood on the bathroom, no ice on the floor, a dog barking the entire time, limited towels and toilet paper was given

that didn’t provide the accessibility that i ordered with my original order

that didn’t provide the accessibility that i ordered with my original order

.

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Great property and staff. Highly recommend

Great property and staff. Highly recommend

Clean room

Clean room

The service for breakfast was terrible. All I wanted was a coffee and asked for a refill but no one came to refill my coffee. I don’t like how we have to pay for parking. My room was not quiet and I kept hearing the pipes in the other room above and below me.

Great food in the restaurant, perfect location to Boca, Ft Lauderdale, FAU, beaches and 95. Clean, kind and wonderful staff!

Jay at the check in desk was great! When our room was ready he saw us sitting in restaurant, came over, helped me understand how to pay parking and was so sincerely nice. Only criticism and it’s a big one; never stayed at a hotel that didn’t have free coffee! The machine in the room only had one pod and two creamers! Useless! Room was very clean and bed comfortable!

Beautiful place. Great location.

Our stay was great and the staff is amazing. Will stay again.

everyone was so nice

everyone was so nice

everyone was so nice

everyone was so nice

every one was so nice

I’d like to see a freezer in the refrigerator. When traveling it’s helps me keep thing cold when in the car when I can keep my freezer packs frozen.

Had a great experience

Clean room, very friendly staff, great location.

Our room was unclean. Hair from other guests, and ants.

Cleanliness of the hotel.

Everything it’s perfect

We disliked: No TV channels working in the room, 0nly one elevator working. had to pay $15 PARKING extra hidden charge. Prepaid for breakfast, was not complementary. Had to pick up tickets to eat breakfast. Each ticket value at $19. Everything on the menus was Absurdly overpriced. Hot chocolate $5, eggs $16, the horrible Belgian waffle $14 etc.etc etc.Two hot chocolates, two Belgian waffles and one French toast Total $60. How sad to know this kind of deception is happening with Double Tree by Hilton. I could have taken my family to Denny's and had twice as much food for less and tasted 100% better I am really upset about this will be reporting this to higher management.

Meh

I'm a Hilton honors member and I thoroughly enjoy stay. Checkin was simple. I went with my family and my daughter immediately went for the pool. Sangria's by the pool, nice lounge chairs, lush landscaping definitely enjoyed. The bedding was amazing, I slept peacefully on that bed. Howard at the on site restaurant was absolutely amazing. I give him 5 stars. Absolutely attentive!!!!

The only negative comment I have is that our shower wasn’t cleaned properly.

Room was good - clean & comfortable. Young lady who checked me in was friendly and efficient. No cookies ?? I was surprised to find out there was a $15 per day parking fee but she was able to waive that. Breakfast was good but I was glad I had prepaid for that.

Good area

Excellent

Bad staff

Dirty, the rugs not vacuumed throughout entire hotel. Elevators filthy. And raccoons out front bc the trash isn’t an enclosed container

No hot water - took a cold shower the first night and the second night it got hot

Clean.

The phone also did not work in the room to notify staff of any issues.

Upon checkin, one room had clothing in the closet from a previous guest. The other room had a clogged sink which could not be fixed, and our room had to be changed. The next day, there was a toilet issue in the 3rd room. It was remedied, but took most of the day. There was garbage in the halls in plastic bags-housekeeping should have carts, so guests do not have to see barbage bags. TV service was awful! Regular TV was not accessible in any of the rooms. Pluto was available, but every few minutes there was a glitch. The hotel did say they were having issues. On a positive note-very friendly and helpful staff, and the most comfortable bed and pillows ever! Property has great potential-with lots of opportunity for improvement. Overall, it felt like hotel was short staffed on many fronts. We would not re

The Front Desk clerk was very polite and provided great customer service

A/C was not working. Terrible

Good

Check-in and check-out was smooth and easy. The staff at the in-house restaurant and bar were excellent. And the food and wine was delicious.

Nice rooms

It’s the only hotel in the region that charges for parking. The bother of registering the car as belonging to someone staying at the hotel is a nuisance not required by any other hotel nearby. So in the future I will stick to staying at one of those other hotels.

Everything was very good EXCEPT the restaurant. The server asked for the payment the same time he delivered our food. Fish literally smelled ROTTEN and the server acknowledged that but never offered to refund its cost. No manager or chef checked the situation. We mentioned the situation to the front desk at checkout

Clean property and very helpful staff.

The girl said "No problem, room is vacant, anytime after 11am" My Dad showed up at 11:15 with the confirmation # and Steven at the front desk

Booked based on reviews. It was a quick trip... Arrived at 930pm, and was leaving at 830am. Check in was easy and quick. Was asked if I had a vehicle, however, was never given information that i needed to scan a QR code and pay for parking. All but one elevator was down. Cable was out due to a pipe bursting. My room was clean as far as bed. Bathroom- I wore my flip flops in the shower because it was not clean. under the sink area was gross and never cleaned. There was hair on the ceiling... wall paper covered burn marks and what looked like bugs... I was so tired that i didn't want to wait on the one elevator working to go down and complain.

There were several issues with the shower. The drain was clogged so I showered in standing water, There was mold in the shower in several places, the conditioner dispenser was torn off the shower wall by a previous guest and not reattached (just sitting on the shower shelf. All of this was sent with photos to the hotels general manager and I heard nothing back. I guess that they know or just don't care. I stay with Hilton all the time when I travel. Never going back to this property.

Everything was good but I did see bugs in the bathroom area

This is a beautiful hotel and it was a great price. The room is new, spacious and has everything you need. The bed and pillows were great. I would highly recommend this Double Tree.

N/a

Great Staff

Convenient and clean, friendly staff.

I like the view, the bed was good but there was no cable in my room

The two upfront staff women were very welcoming and warm. I arrived very late and they assisted with any questions I had. Very good girls!!!

The staff is very friendly and helpful.i like my room huge bed and net!im coming back.but the lady housekeeping i ask coffee and she said no coffee!

Good value. Loved the cookies

It was very clean and quiet. And the staff was very pleasant and friendly.

We stayed less than 16 hours literally an overnighter. The beds were comfortable and the pillows were amazing. Loved the shower and room was spacious. Would definitely recommend this hotel.

The room attendant didn’t clean my room while I was out did not bring me fresh towel

basket. When one finally was delivered for my last day at the property coffee pot was full of mold and mildew ice machine did not work nor was the location of ice machine on other floors clearly marked. The property was critically understaffed, waiters, no Bellman and Limited or luggage carts with flat tires. I would not consider this a full service property. Staff did what they could to accommodate guest, but it was too little too late.

Not up to date at all / 1 sink

Now that we’re back home, my husband is severe pain with his knees. The hotel was nice but we won’t be revisiting.

There is an awful smell near the conference room and the room is warm

Property needs to be updated to maintain Hilton expectation

Upsetting that there is a parking charge when we are already a customer

Loved the hospitality

This use to be a nice hotel but its definitely become worn and a little dirty. Needs to be renovated! The staff were very pleasant.

Clean friendly nice rooms

I had an excellent stay at the DoubleTree by Hilton Deerfield Beach Boca Raton. From check-in to check-out, the service was smooth and professional. The staff was exceptionally friendly and welcoming, making the experience even more enjoyable. The location is fantastic—convenient and close to everything. The entire property, including the lobby, hallways, and rooms, was spotless and well-maintained. I highly recommend this hotel and would definitely stay here again.

Good stay, cleanliness, close to the beach and places to eat ! Nice friendly staff

Did not like being by the elevator but other than that room was as expected and we enjoyed our stay. Steve is always awesome at the front desk and always provides great service.

I have stayed here several times and the consistently excellent service that Steve gives cannot be overlooked. Every single time I interact with him, he is outstandingly excellent efficient considerate and friendly. He should be running this hotel with the type of work ethics he has. Steve is a gem. The room was clean and the housekeeping staff were helpful and friendly.

Very good beds and very clean place.

Very good

I don’t even know where to begin. This was hands down one of the worst hotel experiences I’ve ever had. We paid over $700 for a two-night stay, plus $55 per guest per day for parking, which is outrageous in itself. But the condition of the hotel was beyond unacceptable. Let’s start with the toilet seat, which looked like it had been chewed by a dog—completely damaged and filthy. The shower was covered in dirt and thick soap scum, making it feel like a health hazard rather than a place to get clean. The couch was stained and soiled, and the sofa bed had sheets with yellow stains that were so disgusting we couldn’t let anyone sleep on it. We had to go out and buy an air mattress for our guest to avoid having them sleep in filth. This is an old, outdated hotel with no signs of renovation, which would be fine if they at least kept it CLEAN. Cleanliness is a basic expectation, especially at this price point. I voiced my concerns to management and, to their credit, they waived $117 off the bill—but that didn’t come close to making up for the horrible conditions we endured. Do yourself a favor: skip this place. It’s not worth the money, the stress, or the disappointment. I wish I could give zero stars.

It was wonderful! The staff was friendly. Super clean.

Couldn’t check in… they didn’t have the reservation and the agent at your company could fix the mistake

The lamp on the vanity in the main room area did not work. The ironing board wouldn't sit correctly. The Iron had stuff on the ironing surface and had I not realized it, it would have ruined my dress.

I had a pleasant stay at this hotel. The staff were friendly and accommodating, and the room was clean and comfortable. Amenities like Wi-Fi, air conditioning, and daily housekeeping were reliable. The location was convenient, close to local attractions and dining options. Overall, a solid choice for a relaxing and hassle-free stay.

Had a good time

Property was beautiful and room was clean and comfortable.

Helpful staff

Kudos for restaurant and front desk staff.

Nice hotel, friendly staff. LOVE the Cookies!

only issue was looking for cup of coffee I stay at many places monthly for business and most has coffee free for its customers especially early in morning .

Dirty bed at check in

Highly disappointing. Service is that of a 2 star hotel. No etiquette or front desk manners! Lacking experience and professionalism! Guests were loud in hallways, AC took a while to cool, bed was uncomfortable, room/bathroom looks outdated, carpets are old!

Property was clean.Staff was great.

Nice 🏨

Great location

All good

The valet, which is an older black gentleman he gave me the best conversation ever I really appreciated him. He was great.

Very clean, courteous staff quiet always make it a point to stay at Doubletree when I’m in Boca I would recommend

The water from the tub and sink made the entire room reek of chlorine. The floor was “crunchy” and the AC barely worked. It’s very sad that they let what used to be a great hotel go down so far. I would never stay here again.

Called to cancel. 3rd party. Got the run-around and ending up paying for one night anyway.

Everything was well organized and very nice, customer service was top tier I would Definitely recommend!

Booked a junior suite when arriving said it would take 30 minutes came back 1hr later to get a key for a smaller room, called to the desk they said it would take almost another hour to get that room ready…. Very disappointing especially after driving to get to this hotel…

Quick check in

The rooms are very outdated. And in need of renovation

Clean quiet great area

We were cold all night as there was only a sheet instead of a blanket ( Also only two pillows so hard to sit and watch tv from the bed). TV had only local channels and no Netflix.

Great place. Excellent location.

Room was run down, low toilet, clogged tub, no in room amenities- snacks, water.

Great customer service

I enjoyed my stay because it was peaceful!

Room was nice, I didn’t have any problem at all everything was quick, I will book again…

Clean comfortable stay

Walls are very thin so it’s not noise cancelling. You can hear the cars driving in the street. Beds were comfortable.

The room did not have a hair dryer. The coffee machine was dirty The bathtub had dirty tissues in it. The restaurant had few choices and outragious prices

I wish check out time was at 12pm lol i could of sleet till 11am