Insight Hospitality

This was a family trip, traveling with nine grandkids ranging 4yrs to 13 and seven adults. House had so much potential but was not well maintained. Several broken pieces of furniture, appliances and baby safety gate. Trash all over property. Work vehicle parked in the garage with several containers of pool chemicals. Called immediately about child safety gate and was told maintenance would be notified no one showed up to fix. Next morning we checked out due to the unsafe conditions and lack of response from management. I would not recommend this property. Safety issues, cleanliness and difficulty get into amenities

This was a family trip, traveling with nine grandkids ranging 4yrs to 13 and seven adults. House had so much potential but was not well maintained. Several broken pieces of furniture, appliances and baby safety gate. Trash all over property. Work vehicle parked in the garage with several containers of pool chemicals. Called immediately about child safety gate and was told maintenance would be notified no one showed up to fix. Next morning we checked out due to the unsafe conditions and lack of response from management. I would not recommend this property. Safety issues, cleanliness and difficulty get into amenities

Exelente lugar para estar hospedado, todo muy limpio y exelente servicio sin lugar a duda volveremos a regresar aquí

Exelente lugar para estar hospedado, todo muy limpio y exelente servicio sin lugar a duda volveremos a regresar aquí

It was a beautiful home and having access to the community club house was amazing!!

It was a beautiful home and having access to the community club house was amazing!!

Didn't like that one of the rooms downstairs wasn't set up for an adult but other then that i loved it

Didn't like that one of the rooms downstairs wasn't set up for an adult but other then that i loved it

Very Nice Area & great location

Very Nice Area & great location

I loved the peace and quite……….also the home was the perfect blend of luxury and style.

I loved the peace and quite……….also the home was the perfect blend of luxury and style.

Everyone was beryfriendly

Everyone was beryfriendly

I rented a property that slept 12 people. I didn’t hear from the management company, Insight Hospitality, for days. I sent them multiple emails and left a voicemail confirming everything. I still heard nothing. I found that odd since I have rented in VRBO for many years at Championsgate. I accidentally got a hold of the owner one day, Richard, I asked him why his company did not respond to me as I have not heard and my trip was soon. He said he would look into it. He called me back and said that the reservation was not in VRBO and it was somehow done on the Expedia system (Expedia owns VRBO) and the home I rented was not available but that they would try and find something. He calls me again and says they have a brand new townhome. We would be the first to stay there. I get a request from his office to pay an additional $$$ for cleaning fee. I was surprised as VRBO has always included that in their pricing. Mind you I already paid $$$$$ for the rental and an additional $$$for the VRBO fee. They be told me because it actually went through the Expedia system it did not include it. I now have a case open with VRBO to give me a breakdown of the charges because I have no idea what I paid for. I went ahead and paid for the cleaning fee. I am now $$$$$ into this rental for 4 nights! When we arrived to the rental there was trash all over the front of it due to new construction in the neighborhood. It was a new townhome and everything inside was new. Unfortunately I was lied to and it only slept 9. We had 3 guests coming to stay with us and nowhere to sleep. They sent over mattress which didn’t help because we needed more mattresses and a bigger space. The first night we took a shower I was standing in 4 inches of water because the master tub was backed up. The sheets on all the beds had a musty smell because they were obviously stored somewhere and not cleaned. My wife had to wash all the sheets and blankets in the townhome. The beds felt like you were sleeping on concrete. There were not enough towels in the home for all of us and the digital gate passes they sent us never worked. The second night my daughters room downstairs had a mouse. The following day the mang. company, Insight Hospitality, sent pest control to put a trap. I have reached out the management company multiple times asking for some sort of compensation for this horrible experience. Richard-owner, has not responded. I will be disputing the charges with my CC company. Stay AWAY!

I rented a property that slept 12 people. I didn’t hear from the management company, Insight Hospitality, for days. I sent them multiple emails and left a voicemail confirming everything. I still heard nothing. I found that odd since I have rented in VRBO for many years at Championsgate. I accidentally got a hold of the owner one day, Richard, I asked him why his company did not respond to me as I have not heard and my trip was soon. He said he would look into it. He called me back and said that the reservation was not in VRBO and it was somehow done on the Expedia system (Expedia owns VRBO) and the home I rented was not available but that they would try and find something. He calls me again and says they have a brand new townhome. We would be the first to stay there. I get a request from his office to pay an additional $$$ for cleaning fee. I was surprised as VRBO has always included that in their pricing. Mind you I already paid $$$$$ for the rental and an additional $$$for the VRBO fee. They be told me because it actually went through the Expedia system it did not include it. I now have a case open with VRBO to give me a breakdown of the charges because I have no idea what I paid for. I went ahead and paid for the cleaning fee. I am now $$$$$ into this rental for 4 nights! When we arrived to the rental there was trash all over the front of it due to new construction in the neighborhood. It was a new townhome and everything inside was new. Unfortunately I was lied to and it only slept 9. We had 3 guests coming to stay with us and nowhere to sleep. They sent over mattress which didn’t help because we needed more mattresses and a bigger space. The first night we took a shower I was standing in 4 inches of water because the master tub was backed up. The sheets on all the beds had a musty smell because they were obviously stored somewhere and not cleaned. My wife had to wash all the sheets and blankets in the townhome. The beds felt like you were sleeping on concrete. There were not enough towels in the home for all of us and the digital gate passes they sent us never worked. The second night my daughters room downstairs had a mouse. The following day the mang. company, Insight Hospitality, sent pest control to put a trap. I have reached out the management company multiple times asking for some sort of compensation for this horrible experience. Richard-owner, has not responded. I will be disputing the charges with my CC company. Stay AWAY!

Our weekend stay here was more than amazing, the property was soooo beautiful pictures online were exactly how this resort appeared, amenities were better than expected & I hated we didn’t stay longer. IHM staff were very courteous, informative and professional. We resided in a 9 bedroom 5 bath home with top of the line technology aka smart house, a private pool and jacuzzi for our family vacation. Talking about relaxing 😎. Locking this location in as our permanent family getaway spot. Thanks IHM for this perfect moment!

Our weekend stay here was more than amazing, the property was soooo beautiful pictures online were exactly how this resort appeared, amenities were better than expected & I hated we didn’t stay longer. IHM staff were very courteous, informative and professional. We resided in a 9 bedroom 5 bath home with top of the line technology aka smart house, a private pool and jacuzzi for our family vacation. Talking about relaxing 😎. Locking this location in as our permanent family getaway spot. Thanks IHM for this perfect moment!

Everything was clean and up to date as far as amenities. Check in and check out was extremely easy. Would definatley stay again.

Everything was clean and up to date as far as amenities. Check in and check out was extremely easy. Would definatley stay again.

This place is very nice. Our party of thirteen stayed in the 5bedrm&5bthrm home with swimming pool. Our place was newly built so we really loved it and they did a good job on cleanliness. They clubhouse was a added bonus it had arcade, movie theater, bar, exercise room, vollyball area, and swimming pool. Something to do for all ages.

This place is very nice. Our party of thirteen stayed in the 5bedrm&5bthrm home with swimming pool. Our place was newly built so we really loved it and they did a good job on cleanliness. They clubhouse was a added bonus it had arcade, movie theater, bar, exercise room, vollyball area, and swimming pool. Something to do for all ages.

Look up the dates and saw this and did enjoy it alot with family and friends 💕

Look up the dates and saw this and did enjoy it alot with family and friends 💕

Excellent location, I will book again in the future.

Excellent location, I will book again in the future.

I wanna start off by saying Jovy and Katie were great but when it came to management yea goodluck! The townhome was a disgraced. My nephews have asthma and the airfilter was BLACK AND DUSTY. Clearly never changed. A huge spider web by the stairs. And lipstick stains and human hair all over the bed sheets and pillow cases. I sent photos to insight and all they did was say sorry and refunded $90 after paying $240. They were quickly to charge the $240 but took forever to get a response. We had to email them and call them over 100 times. Again jovy and katie helped not their fault but paying $240 for cleaning fee and we walk into a dirty non clean home is disgusting. Guys if you stay here look at the a/c filter and roof for spiders. Horrible!!! Look at the pictures!

I wanna start off by saying Jovy and Katie were great but when it came to management yea goodluck! The townhome was a disgraced. My nephews have asthma and the airfilter was BLACK AND DUSTY. Clearly never changed. A huge spider web by the stairs. And lipstick stains and human hair all over the bed sheets and pillow cases. I sent photos to insight and all they did was say sorry and refunded $90 after paying $240. They were quickly to charge the $240 but took forever to get a response. We had to email them and call them over 100 times. Again jovy and katie helped not their fault but paying $240 for cleaning fee and we walk into a dirty non clean home is disgusting. Guys if you stay here look at the a/c filter and roof for spiders. Horrible!!! Look at the pictures!

Villa was dirty and poorly maintained. Many broken items, dirty dishes, and dingy walls. Won't be returning.

Villa was dirty and poorly maintained. Many broken items, dirty dishes, and dingy walls. Won't be returning.

No complaints townhome was spotless was even offered late check out at a very reasonable rate. I will definitely book with Insight Hospitality in the future!!

No complaints townhome was spotless was even offered late check out at a very reasonable rate. I will definitely book with Insight Hospitality in the future!!

It was a very nice townhome and the pool was perfect. The reason for my disappointing review was due to the fact that we got locked out of our town home and were not able to get in contact with anyone from the management team to help us. The guard wasn’t able to help us either. We called and email last night and we have yet to get a response back from anyone. A 24 hour emergency would be very important in these cases in which someone is on call.

It was a very nice townhome and the pool was perfect. The reason for my disappointing review was due to the fact that we got locked out of our town home and were not able to get in contact with anyone from the management team to help us. The guard wasn’t able to help us either. We called and email last night and we have yet to get a response back from anyone. A 24 hour emergency would be very important in these cases in which someone is on call.

I absolutely loved the home. Everything was great and we enjoyed everyday there. The only thing we did have to pick up was a sheet pan for cooking breakfast. We didn’t plan to cook much so it really wasn’t a big deal.

I absolutely loved the home. Everything was great and we enjoyed everyday there. The only thing we did have to pick up was a sheet pan for cooking breakfast. We didn’t plan to cook much so it really wasn’t a big deal.

Don’t waste your money!! The staff and cleanliness was horrible. I booked 4 days and on the first day i noticed blood stains on my shower curtain. They sent someone in housekeeping who spoke no English and without a mask. She took the shower curtain down and left. 4 hours later i called the property to see what was going on and they didn’t know they hadn’t brought it back. Said they probably had to wash it.. long strong short about an hour later housekeeping returned with just a shower liner and we had to use that the remainder of the stay. The worse part was the ac did not work. The temp was between 85-87 the whole stay. My kids complained the whole time.. we were ready to go!

Don’t waste your money!! The staff and cleanliness was horrible. I booked 4 days and on the first day i noticed blood stains on my shower curtain. They sent someone in housekeeping who spoke no English and without a mask. She took the shower curtain down and left. 4 hours later i called the property to see what was going on and they didn’t know they hadn’t brought it back. Said they probably had to wash it.. long strong short about an hour later housekeeping returned with just a shower liner and we had to use that the remainder of the stay. The worse part was the ac did not work. The temp was between 85-87 the whole stay. My kids complained the whole time.. we were ready to go!

Beautiful 6 bedroom house with lake view on golf course, very clean and close to shopping center. Kids loved in pool and hot tub. Highly recommend.

Beautiful 6 bedroom house with lake view on golf course, very clean and close to shopping center. Kids loved in pool and hot tub. Highly recommend.

The place was nice. Just need to be a little more specific with the property type when making the reservation. Because we thought it would be a single family house like the photo said not a townhouse.

The place was nice. Just need to be a little more specific with the property type when making the reservation. Because we thought it would be a single family house like the photo said not a townhouse.

Amazing stay. Very quite and peaceful really enjoyed my stay. Also, very comfortable beds everything was so accessible. Definitely will be booking again.

Amazing stay. Very quite and peaceful really enjoyed my stay. Also, very comfortable beds everything was so accessible. Definitely will be booking again.

I traveled with my family and two pets, the house was very comfortable and clean. We had all we needed, and it felt like home. It was a rainy weekend, but still enjoyed the pool in the house all day and evening. I did my morning walk and it was safe and pleasant. We cooked and baked in the house and I felt comfortable going to sleep and leavind my teenage daughters in the pool. The pool is screened in and faces other pools, its a bit smaller than what we hoped, but there was comfortable patio furniture and pool towels. The community is gated and quite. Beds were clean and comfortable, plenty of space for everyone. I will definitely recommend and stay here again. The check in, communication and check out are all electronic but we had no problems it was all a very smooth process. There is toilet paper and paper towel, bring hand soap and shampoo. My only criticism is general and not specific to the property, the cleaning and processing fee paid at the property should be included in the Expedia price to better gage and compare with other places. Expect to pay an additional $200 - $240 for your stay. Was it worth it for us? Yes. With two pets and 4 teenagers, it was.

I traveled with my family and two pets, the house was very comfortable and clean. We had all we needed, and it felt like home. It was a rainy weekend, but still enjoyed the pool in the house all day and evening. I did my morning walk and it was safe and pleasant. We cooked and baked in the house and I felt comfortable going to sleep and leavind my teenage daughters in the pool. The pool is screened in and faces other pools, its a bit smaller than what we hoped, but there was comfortable patio furniture and pool towels. The community is gated and quite. Beds were clean and comfortable, plenty of space for everyone. I will definitely recommend and stay here again. The check in, communication and check out are all electronic but we had no problems it was all a very smooth process. There is toilet paper and paper towel, bring hand soap and shampoo. My only criticism is general and not specific to the property, the cleaning and processing fee paid at the property should be included in the Expedia price to better gage and compare with other places. Expect to pay an additional $200 - $240 for your stay. Was it worth it for us? Yes. With two pets and 4 teenagers, it was.

Very roomy, beautifully decorated, private pool a big plus, starting this vacation we had to quarantine as much as possible so we relaxed and did just that. It was clean, had plenty of towels, will need to bring toilet paper as there is no extra. Good commication and will return in the future for another vacay I’m sure

Very roomy, beautifully decorated, private pool a big plus, starting this vacation we had to quarantine as much as possible so we relaxed and did just that. It was clean, had plenty of towels, will need to bring toilet paper as there is no extra. Good commication and will return in the future for another vacay I’m sure

I will recommend staying hear again and will be booking another trip here for the summer

I will recommend staying hear again and will be booking another trip here for the summer

Service was excellent & very professional.

Service was excellent & very professional.

the home was amazing this was our second stay at this lo

the home was amazing this was our second stay at this lo

Great property, clean cottage. Will definitely book again

Great property, clean cottage. Will definitely book again

Amazing place very clean and new definitely booking Agian here

Amazing place very clean and new definitely booking Agian here

The 9BR home was very spacious, clean & just overall beautiful. It was perfect for our couples getaway! Insight Hospitality Management was very professional, responsive & kept in touch during our entire stay. We felt very safe & at home. Will definitely be booking again!

The 9BR home was very spacious, clean & just overall beautiful. It was perfect for our couples getaway! Insight Hospitality Management was very professional, responsive & kept in touch during our entire stay. We felt very safe & at home. Will definitely be booking again!

Everything was amazing! Very quiet and peaceful! Scenery was beautiful! Will definitely be coming back soon!!!!!

Everything was amazing! Very quiet and peaceful! Scenery was beautiful! Will definitely be coming back soon!!!!!

I did not like the small pool. The home was very nice and clean.

I did not like the small pool. The home was very nice and clean.

I was never given a gate entry code so had to wait for random guest to enter and follow closely behind them. Next day got a code that didnt work. The number to call would nlt answer. 8 bedroom home with one pot to cook with. They said they would bring more and never did or even call me to say. Then text me to say they would heat the pool as a courtesy for our troubles but never did. (I still have the text)

I was never given a gate entry code so had to wait for random guest to enter and follow closely behind them. Next day got a code that didnt work. The number to call would nlt answer. 8 bedroom home with one pot to cook with. They said they would bring more and never did or even call me to say. Then text me to say they would heat the pool as a courtesy for our troubles but never did. (I still have the text)

The entire house was great, family enjoy a lot. Definitely will do it again

The entire house was great, family enjoy a lot. Definitely will do it again

Spacious townhouse with 4 rooms. Plenty of space for everyone in the group. Beautifully furnished, extremely clean, checking in and out was a breeze. Would recommend and will definitely be staying here again.

Spacious townhouse with 4 rooms. Plenty of space for everyone in the group. Beautifully furnished, extremely clean, checking in and out was a breeze. Would recommend and will definitely be staying here again.

Nice new, clean. Family enjoyed lazy river and splash park. Neighbors were a little loud/foul language . Overall nice place, great price.

Nice new, clean. Family enjoyed lazy river and splash park. Neighbors were a little loud/foul language . Overall nice place, great price.

- FYI while it didn't bother us, there were ATV and dirt bike riders behind property making it a little noisy at times. The unit was very nice and equipped well for our stay. Just disappointed with cost we paid for a not so great experience. Oh and no apology given.

- FYI while it didn't bother us, there were ATV and dirt bike riders behind property making it a little noisy at times. The unit was very nice and equipped well for our stay. Just disappointed with cost we paid for a not so great experience. Oh and no apology given.

Stay was amazing beautiful property great pool they upgraded our stay at no charge staff was amazing and work with u and your schedule we lock one of the rooms and maintenance came and opened it and extended our check out it was just great.

Stay was amazing beautiful property great pool they upgraded our stay at no charge staff was amazing and work with u and your schedule we lock one of the rooms and maintenance came and opened it and extended our check out it was just great.

Amazing home great amenities spacious and easy check in

Amazing home great amenities spacious and easy check in

The property was very nice and clean,new. The attached pool area had some foreign objects that cut our children's toes, all 4 four our children were cut. The Clubhouse area need attention, and a lot of it. It seems to be out of control at times, maybe a higher age for unaccompanied children, or something of that nature may help. Did not stay to used this area as it was....In-spite of it all we had a great stay in our villa, and our children cuts are healed for the most part of it.

The property was very nice and clean,new. The attached pool area had some foreign objects that cut our children's toes, all 4 four our children were cut. The Clubhouse area need attention, and a lot of it. It seems to be out of control at times, maybe a higher age for unaccompanied children, or something of that nature may help. Did not stay to used this area as it was....In-spite of it all we had a great stay in our villa, and our children cuts are healed for the most part of it.

I liked everything, everything was perfect, I 100 percent recommended

I liked everything, everything was perfect, I 100 percent recommended

Perfect fit for our family!!! Very clean and beautiful property!!! The pool and set up at the clubhouse is amazing!!!!

Perfect fit for our family!!! Very clean and beautiful property!!! The pool and set up at the clubhouse is amazing!!!!

Also, disappointed in the stained white couch (most likely from sunscreen) and the huge rip in one of the pillows. I called immediately to make sure we wouldn’t be charged. There was also a stain on one of the comforters. :( We still stayed and had a great time. However, we expected more from a place that is cleaned almost daily.

Also, disappointed in the stained white couch (most likely from sunscreen) and the huge rip in one of the pillows. I called immediately to make sure we wouldn’t be charged. There was also a stain on one of the comforters. :( We still stayed and had a great time. However, we expected more from a place that is cleaned almost daily.

Everything was amazing!!!!! Super clean and truly beautiful. Would totally recommend it again.

Everything was amazing!!!!! Super clean and truly beautiful. Would totally recommend it again.

The property was well kept clean and decorated very beautifully. I really enjoyed my stay there

The property was well kept clean and decorated very beautifully. I really enjoyed my stay there

We enjoyed our stay at this townhouse very much. The place was relatively new and it was in great shape. The pool was heated, which was very nice for our February stay.

We enjoyed our stay at this townhouse very much. The place was relatively new and it was in great shape. The pool was heated, which was very nice for our February stay.

Heating wasn't working properly. Hot water wasn't working in first floor bath. No proper response from property management

Heating wasn't working properly. Hot water wasn't working in first floor bath. No proper response from property management

Great place just close to being at home

Great place just close to being at home

Love this house a lot and the experience was amazing in the water park

Love this house a lot and the experience was amazing in the water park

The property we actually stayed in lacked cleanliness- sheets were stained, had loose hairs, the face and bath towels were also stained and had loose hairs, the bathroom mats were also dirty. There was also hair in the refrigerator, a leaky toilet, dishes had dried food, and upon arrival there was a pile of garbage outside the entrance, I'm assuming from the previous guests- not a good look! Light fixtures were dusty with dust webs, the Tv stand was also dusty with dog hairs, I also wiped up dog hairs from under the kitchen table. Overall- there was no need for them to charge a cleaning- especially if I had to come in complaining about dirty sheets, etc. Even upon my departure, I purchased cleaning supplies so that we could leave the property decent & in order. My cleaning fee should be refunded!

The property we actually stayed in lacked cleanliness- sheets were stained, had loose hairs, the face and bath towels were also stained and had loose hairs, the bathroom mats were also dirty. There was also hair in the refrigerator, a leaky toilet, dishes had dried food, and upon arrival there was a pile of garbage outside the entrance, I'm assuming from the previous guests- not a good look! Light fixtures were dusty with dust webs, the Tv stand was also dusty with dog hairs, I also wiped up dog hairs from under the kitchen table. Overall- there was no need for them to charge a cleaning- especially if I had to come in complaining about dirty sheets, etc. Even upon my departure, I purchased cleaning supplies so that we could leave the property decent & in order. My cleaning fee should be refunded!