SpringHill Suites Marriott Ft Lauderdale Airport/Cruise Port

The overall experience was very disappointing. We were given a very dark and dingy room which barely had any lighting, when asked for a better lit room they mentioned all their rooms are the same. Bathroom was quite dirty, the bathtub had rust stains, when complained they said that the cleaning only happens every alternate days and they didn’t bother. The staff was not welcoming at all and didn’t bother. They did not have any glassware china in the suite. The kitchenette was horrible and dirty. The breakfast barely had any options and was poorly managed! I would say it’s totally not worth the money and it being a MARRIOTT chain I definitely expected a lot more than this.

Staffs were nice and helpful. Breakfast was good.

Breakfast was dope

Nice clean and friendly

We enjoyed our stay. The room was clean. The staff made good recommendations for restaurants. Breakfast was very good and there were many choices of food.

Great

My stay was great, the room was clean and pleasing enough. Great for quick trip or layover.

Great stay!

I actually really liked this hotel, the location is perfect. The lobby is nice and always has refreshments. The little store next to the front desk is super convenient. I also enjoyed the pool area with my friends. Staff was friendly, they had complimentary mimosas at the front desk one night. I was too tired to go down for breakfast so I can’t comment on the food quality. Only complaints are: the room had 2 tvs and 1 remote, the jacuzzi didn’t appear to be cleaned daily, and house keeping did not come at all after 2 nights and half a day. We stayed for 3 nights. I had to call the front desk twice and go down to speak to someone on my last day to have our room cleaned since we had no toilet paper or towels left to shower that night/morning before check out. If they would have cleaned the room on the second or third day without being asked I would have gave them 5 stars

Two night stay after returning to Port from a cruise. Arrived way before check in and staff was very accommodating with holding our luggage and notifying us when our room was ready. Close proximity to Dania Pointe area with make shops, restaurants and entertainment within walking distance. Delicious and a variety of hot and cold breakfast items. The pool and hot tub were very well maintained and not too busy. FREE shuttle to the airport as well. Would definitely stay here again.

El cuarto estaba bien limpio y sumamente comodo.

Exceptional

Breakfast was way over-crowded and not staffed well. There was barely any food out.

Very clean and conveniently located with lots of restaurants and shops within walking distance. Pool area with hot tub is nice to enjoy. Rooms very spacious. Breakfast had lots of options with hot and cold items! You get a welcome bag upon arrival with snacks and water for each guest. I thought that was very nice. Coffee and tea offered in the lobby. I would definitely stay here again!

I like the pool customer service is very nice I will be back in three days

This place is older and it's not a springhill, it seems as it was purchased from a different hotel group, not what i expected from a springhill

The room is nice and comfortable. Breakfast was great and the hotel is super close to stores and restaurants.

Excelente hotel. Equipe nota 10 e muito bem localizado.

Quiet The bathroom needs some updating

Had a great tume! The only issue I had was the airport shuttle stopped running by 11:30pm and my flight got in at 11:15pm. I had to pay $45 for a cab.

Overall satisfied staying here!

When we brought these issues to staff, there was little to no effort made to accommodate us. We asked for extra blankets to be brought to our room, and the staff member who assisted us was rude and argumentative. We also requested a slightly later checkout since we spent a significant amount of time dealing with the laundry situation, but our request was denied due to our Bonvoy membership status. Overall, the customer service was poor, and there was a lack of understanding or willingness to accommodate guests. This experience did not meet my expectations, and I left feeling frustrated and disappointed.

Breakfast was not so great. Room was clean and comfortable. Wish pool stayed open later.

Could not get refund on my deposit back. Still owed $14.00 exchange. Gave up

Good

:)

The hotel was very nice and surround by the main highway , also restaurants and shopping plazas . I would stay here again but the kids were running up and down the hallways late at night . Overall good hotel and location is everything . Parking was horrible .

Stay was pleasant.

The smell hits s you before you walk in. Beautiful scent with warm clean lobby, equipped with refreshing cucumber mint water and a selection of hot drinks as well.

People where loud

Liked the lobby, the pool, the location of our room close to the lobby and the room itself was nice and roomy!!! Nice staff! Yummy complimentary breakfast!

The staff were great.

Very good

El personal es amable, las habitaciones están limpias y el desayuno es suficiente, con una persona muy atenta que está pendiente de las necesidades de los huéspedes. Mi única queja sería que en la habitación algunas cosas necesitan mantenimiento.

Too many roaches in our bathroom and ants on the bed head. I tried to get our room changed due to the infestation but they said they would send a maintenance guy to the room. He never came! There was even a roach in the refrigerator!

Staff were super nice. We even received mimosas when we checked in!

Breakfast good

The receptionist called Sam - very good the entire time. Very welcoming. Felt the amenities as you walk in were fairly basic, breakfast was the same each day. Maybe it was time of year but the lobby area was always busy and fairly chaotic.

The receptionist called Sam - very good the entire time. Very welcoming. Felt the amenities as you walk in were fairly basic, breakfast was the same each day. Maybe it was time of year but the lobby area was always busy and fairly chaotic.

Very clean, breakfast in morning, great location Not a thing

Very clean, breakfast in morning, great location Not a thing

location The carpeting seems old. The toilet door is also old.

location The carpeting seems old. The toilet door is also old.

Although the staff was helpful with things at the Hotel location. I feel they need to be more helpful to an individual if they have a crisis or incident when not on the property.

Very good staff and Good place

Room clean. Pool great. Breakfast changed and certain things you get on one day you dont the others.. Our room never got cleaned

Amazing

Nice hotel!

Everything was perfect

The staff was very helpful with early check in when rooms were ready. The morning breakfast was good and they kept it well stocked. It was a great location

Very nice hotel convenient to cruise port and airport!

Excellent customer service. The check in was fast and easy.

Airport shuttle came in handy & the hotel was great:) the staff were so kind and helpful as well! It’s within walking distance of a lot of food options as well as some shopping options.

Overall, the stay was alright. Staff were kind and helpful upon arrival and during the stay. The location has shopping and dining options within walking distance. The neighbourhood is safe and quiet. We were able to utilize luggage hold while waiting for check in & airport transport which were a bonus. The room was capacious and clean for the most part. There was some crumbled up tissue on the bathroom floor behind the toilet. There was also some blood spots in the tub. Otherwise, everything was good.

Very good

Extend pool hours for families

Would book here again!

Everything and the was fabulous

Walkable location to the mall, restaurants, movie theatre, and more! The staff were beyond wonderful, the airport shuttle was easy to use, our room was clean. Would absolutely stay here again!

Everything and the was fabulous

Exceptional

Liked the coffee in the lobby!!

Breakfast so so. I’ve staff

Fine

Location and cleanliness Nothing

Location and cleanliness Nothing

Very good

Yes

Nothing Nothing

Breakfast, pool area, convenience centre, location/proximity to shopping and airport, airport shuttle (fantastic), staff were all extremely helpful, kind and welcoming. Room modern, clean, functional, great view.

Breakfast, pool area, convenience centre, location/proximity to shopping and airport, airport shuttle (fantastic), staff were all extremely helpful, kind and welcoming. Room modern, clean, functional, great view.

Great family experience prior to our cruise! Highly recommend!

Great hotel just don’t get the room overlooking pool noisy and they must leave the music on at night somewhere down stairs we could hear it all night. Plus freeway noisy that side of hotel. Other wise great staff, held the baggage until room ready, food nearby walking distance. Check out a breeze. Free Shuttle from airport and a paid shuttle to cruise ship. Worked great!

Clean room, nice pool, good breakfast. Lots of shopping and places to eat all in walking distances

Cons: uncomfortable pillows although they seemed new, garbage trucks at 4:30am, a lot of highway noise in the morning, aesthetically the decor and lighting is stark white, so it's not a room that's nice to stay in, our window shade was broken and toilet barely worked, staff stood around and didn't refresh the breakfast room so it was sometimes out of coffee and a few key items. Breakfast was similar to a BW+ or HI Express. Didn't use the pool but it looked nice. Overall 3/5. Would stay again in a pinch but might seek a different hotel next time.

Superb

If you need to do laundry make sure you have quarters as the hotel ran out.

.

Yes, stay was great. Will book again

Clean rooms, nice pool areas. It’s too bad it is only open until 8pm. Loved the complimentary mimosas and cookies!

We would not return based on value for cost.

outdated and not one ice machine worked very crowded when leaving for cruise next morning!

Exceptional

Breakfast and pool

There was plenty of pool side seating, we were very comfortable. There was a good selection of hot and cold foods for breakfast .

Great location rooms were nice staff was friendly Some things in the room were a little dated

Great location rooms were nice staff was friendly Some things in the room were a little dated

Clean and large room, with a comfortable bed. Decent size bathroom, however the shower pressure was on the low side, although water was hot. Main room issue was, as the hotel is right next to I-95 and a major street, traffic noise was not blocked by the windows and frequently heard throughout the night. Because of that light sleepers may consider staying in another hotel. Breakfast was a case of "had better, had worse". Nice orange juice but terrible coffee. Very close walking distance to places to eat and shops. Very convenient for getting to FLL and cruise terminals. Would stay here again, but ask for a room at the front of the hotel, to reduce noise from I-95.

Great breakfast!

Staffs are nice

Nice pool, friendly staff, and comfy beds

Great place to stay before our Disney cruise. Very convenient. Many dining options within walking distance. Nice, clean. Pool is nice. Good breakfast.

The breakfast was really good and the room was very comfortable and clean. The only down thing was fruit flys everywhere, was very annoying, would of booked our last 2 nights, but only for that, we will not. Pool was lovely. PA

Nice place with friendly staff

Excellent

Overall cleanliness, able to use amenities while waiting for the room to be ready when we arrived at the hotel early before check-in time. Nothing

Overall cleanliness, able to use amenities while waiting for the room to be ready when we arrived at the hotel early before check-in time. Nothing

Great pool, lots of snacks and water and friendly, helpful staff! Wait to get into room was lengthy before the cruise, but after it was much shorter! Great location for shopping and eating ! Would recommend to all :)

The staff is friendly and accomodating. the spacious rooms make this a wonderful location for large families. Close to shoping and food. Honestly, the hotel pool could use a refresh. This is a very busy hotel and is starting to show some wear and tear.

Clean and functional room. Friendly staff. Convenient location, walking distance to shopping and dining options. Complimentary airport shuttle and breakfast were great! We enjoyed our stay at this hotel before our cruise.

Location My reservation was not processed properly. I booked through booking.com, prepaid but they had no reservation set up for me. This took quite a while to sort out. The pool could use some attention.

Location My reservation was not processed properly. I booked through booking.com, prepaid but they had no reservation set up for me. This took quite a while to sort out. The pool could use some attention.

The beds and pillows were not comfortable. The room was clean and staff was super friendly and helpful.

Cons: The hot tub was dirty, and they ran out of towels outside. The trundle bed looked worn. Over all it was great and I would recommend to a friend and stay there again!

Lobby area and registration desk is extremely noisy and congested. Staff does a good job to move things along but there is not enough room for a comfortable experience.

The breakfast menu was great and the poolside was very nice

Nothing Nothing

Superb

Great location friendly staff

breakfast was great but it would have been nice to sllep in another hour

Excellent

Convenient

Great location, nice size rooms, good breakfast, nice staff, clean

Bath tub was gross looking, the shower pressure was awful and was broken

Was perfect....hot buffet

Special thank you to Sebastian for his humor and excellent customer service!

Yes pool was great. Breakfast was very good. Excellent variety.

Took over an hr to be picked up from the airport . Then got to the hotel around 1130pm and there was a long long of people waiting to check in. One older lady checking everyone in. It was almost 130am before we got checked in . Absolutely ridiculous and we lost an hr of sleep to begin with . The transportation was suppose to be included abd we ended up paying 60.00 20 for each of us.

Clean room, close to port though I would recommend uber shuttle cheaper to get to cruise ports. Nice clean pool

Excellent shuttle service, updated hotel, clean rooms with a very comfortable bed. Very nice breakfast. Only downside is the noise of the AC which is very loud.

Had to leave after the first night. Had issues with hot water, phone, lights, noise. AC was noisy too.

Hotels was located in a great area. Close to shopping and restaurants. Free shuttle to airport. Check in was okay. Lady at the front desk needs a customer service refresher. She didn’t seem happy to be there.

Staff was great and helpfull

Ok place to stay pre cruise. No in house restaurant and very limited choices within easy walking distance.

Airport shuttle Clean, comfortable rooms Pool Great location Cruise transportation

Clean, comfortable rooms Pool Great location Cruise transportation

Easy to set up shuttle bus from airport to hotel. Clean rooms, easy check in

Stayed one night eforw catching a cruise ok for a one nighter good location for port transfers

This is an excellent hotel for families. The rooms are spacious and the location is close to both the airport and the cruise port. I never stay anywhere else.

.

Lots of traffic noise. Room was very clean. Helpful staff

Nice place but noisy on I-95 side

Exceptional

Spent the night prior to a cruise!

Breakfast selection great. Did not have a chance to use the pool.

Hotel is very dated. Almost no hot water and for some reason we ended up with an Accessible room which means there was literally no countertop on which to put anything in the bathroom. The bathroom fan is tied into the light and is extremely loud so it was very disruptive to use the restroom during the night.

Great staff and the breakfast was amazing

Definitely recommend this property. Very friendly and welcoming staff, breakfast was great, rooms were clean and comfortable.

The staff ensured it was kept hot and fresh. Conveniently located and airport shuttle option a plus.

Everything was good with our stay. But definitely take into consideration the breakfast lines get BUSY. The signs around the hotel tell you the busy times and we should have taken that advice haha

The outside was nice and it was close to the airport. The rooms were unbelievably run down and not clean or kept up well. They were in dire need of renovations. To make matters worse, there were bugs in my first room and food crumbs behind the beds. We asked to be moved and they moved us to another room which was just as run down minus the bugs. It was the worst hotel I have ever stayed at and I couldn’t even bring myself to take my socks off because I didn’t want to step on the floor. It was awful. Do not stay here.

Helpful, professional staff. Rooms a little dated, but very clean and comfy.

The pool was nice. Beds comfy Housekeeping never did a refresh so we had to ask for new towels and our trash was overflowing. Room smelt a little musty. The remote working both TVs was a little annoying (turn one off and it turns on the other or vice versa). Front desk was also so busy so we did not have time to ask questions about amenities or activities nearby. Adding some fruit at breakfast would be a nice touch.

The lobby was maintained well.

Would definitely stay there again

X

The lady in the front room lis very pleasant and help make our stay a great experience

Pool area was a bit small, not enough loungers, room doesn't look like as advertised, bed was comfortable, air conditioner is super loud, kept me awake all nite, love the split bathroom, however tub was dirty with hair in it 4 out of 5 for me, great location

Great breakfast. Clean hotel Nothing

Great location. Kids had a blast in the pool. Rooms were updated and clean. Had an issue with the shuttle but the manager handled it very quickly and we couldn’t be more appreciative.

Pool area was very nice. Rooms very dated. Dust all over, rusty fixtures, and lamp not functioning. Stayed 2 nights and no room service provided. Had to call to get towels. Very unorganized front desk. I paid for room using Expedia points and my credit card. Front desk stated room wasn’t paid. I produced receipts and was still called by th front desk my second day there stating that they needed my credit card to charge the room though it was already paid and I had provided proof on check in. Difficulty with check out as well because the room wasn’t showing as paid. Such a hassle! I’m worried what charges I will need to fight on my credit card. Shuttle service was very disorganized as well. My kids did enjoy the pool area and the breakfast was okay. The lady who took our bags and helped out at breakfast was very kind and helpful. If only all the staff were friendly like that! We definitely won’t be staying there again. The hassle was definitely not worth the few good things.

Breakfast was okay, very crowded. Had to called several times before getting an answer for shuttle pick up

The lobby was smaller than I expected. The rooms were spacious and clean. The pool area was enjoyable.

Staff was really great.

Checking in but they did have a new system checking you in. I was charged 2 times for one night. Paid booking con. When I arrived I also was charged at front desk . I told them i already paid and they promised i would not be charged twice but looking at my bank account I was. Very upset about this.

Not clean no airport shuttle reliable

The hotel was very clean, rooms were very spacious and clean. Pool was well kept though we did have a raccoon visit us this morning at the pool. Few stray cats but they didn’t seem to be bothered or bother anyone. Lots of food choices and shopping in the area. We will definitely stay again as it was close to the cruise port and airport.

Front staff was amazing. They made sure my daughter’s room and my room was together on the 4th floor. 413 and 415. We checked in on 3/1/26!! A young girl with dark hair I wish I remembered her name.

Nice staff. Room. Room Was a lil loud due to being off expressway Good breakfast. Shuttle from airport. Good.

Nice staff. Room. Room Was a lil loud due to being off expressway Good breakfast. Shuttle from airport. Good.

Our room was great. Check in/out was easy. Location was terrific--many restaurants to choose from; a shopping mall close by. Would definitely stay there again.

location

location

Told the shuttle was 20 minutes away and it took over an hour to be picked up at the airport. Given a handicapped room that had no A/C when we arrived. An engineer came and did something to get it started so that it was not suffocating. The room was meant for deaf clients and was at the intersection of several highways and was beside a huge sign that lit the room. There was no hairdryer in the room and the iron and ironing board needed attention. Because we were booked for two nights, we asked to move to another room. They refused, using the excuse that Expedia had indicated a handicapped room on the reservation and "there was something on our profile that we should take up with Expedia". They maintained that all the other rooms in the hotel were already taken for the second night. The cleaning staff were very nice and had no problem with us moving, but we were refused by the front desk women on duty. One of the housekeeping staff brought my husband's backpack that he had forgotten, down to the lobby. When I asked the front desk who had returned it, the front desk woman thought I was accusing her of something and started phoning the housekeeping manager. Her coworker told her that she wasn't listening and that I was trying to get her name to thank her. She said "I dont know her name, shes just a cleaner". I was shocked. there are at least two of these front desk women that need some further training in customer service and communication skills. I found rewarded cleaners

Told the shuttle was 20 minutes away and it took over an hour to be picked up at the airport. Given a handicapped room that had no A/C when we arrived. An engineer came and did something to get it started so that it was not suffocating. The room was meant for deaf clients and was at the intersection of several highways and was beside a huge sign that lit the room. There was no hairdryer in the room and the iron and ironing board needed attention. Because we were booked for two nights, we asked to move to another room. They refused, using the excuse that Expedia had indicated a handicapped room on the reservation and "there was something on our profile that we should take up with Expedia". They maintained that all the other rooms in the hotel were already taken for the second night. The cleaning staff were very nice and had no problem with us moving, but we were refused by the front desk women on duty. One of the housekeeping staff brought my husband's backpack that he had forgotten, down to the lobby. When I asked the front desk who had returned it, the front desk woman thought I was accusing her of something and started phoning the housekeeping manager. Her coworker told her that she wasn't listening and that I was trying to get her name to thank her. She said "I dont know her name, shes just a cleaner". I was shocked. there are at least two of these front desk women that need some further training in customer service and communication skills. I found rewarded cleaners

The staff was rude arguing amongst themselves no concideration of special needs people I would not recommend this hotel at all

The staff was rude arguing amongst themselves no concideration of special needs people I would not recommend this hotel at all

Clean room, yes. Friendly staff, yes. Not a five star hotel but definitely served the purpose

Clean room, yes. Friendly staff, yes. Not a five star hotel but definitely served the purpose

Because of this I will not stay there again.

Because of this I will not stay there again.

Very clean good service and right off the interstate Nothing everything was fine

Highway makes for a loud evening

Highway makes for a loud evening

Great location ! Very clean! Great breakfast and pleasant staff!

Great location ! Very clean! Great breakfast and pleasant staff!

Convenient and clean

Convenient and clean

Clean room. Convenient spot close to cruise port and airport. Free breakfast.

Clean room. Convenient spot close to cruise port and airport. Free breakfast.

I booked and paid through Expedia. The front desk clerk charged me for the room the day I checked in. I was informed the money would be returned back to my debit card within 7 days. I checked in 1/26 it is now 1/9 and I was told by the manager they don’t see where the room was paid for twice? My Chase and and receipt from Expedia shows the proof.

I booked and paid through Expedia. The front desk clerk charged me for the room the day I checked in. I was informed the money would be returned back to my debit card within 7 days. I checked in 1/26 it is now 1/9 and I was told by the manager they don’t see where the room was paid for twice? My Chase and and receipt from Expedia shows the proof.

There were small ants crawling in the bathroom on floor and sink area

There were small ants crawling in the bathroom on floor and sink area

Clean room

Clean room

Friendly and clean

Friendly and clean

Big room , great breakfast , amazing hotel location . No hotel restaurant

Big room , great breakfast , amazing hotel location . No hotel restaurant

I had a early shuttle to airport 4:30 lady sleeping in the back we were told there will be muffins and coffee for us in the morning well there was nothing trying to check out before shuttle shows up lady was so tired couldnt understand her half asleep

I had a early shuttle to airport 4:30 lady sleeping in the back we were told there will be muffins and coffee for us in the morning well there was nothing trying to check out before shuttle shows up lady was so tired couldnt understand her half asleep

Clean room and accommodating staff.

Clean room and accommodating staff.

Room was ok,front desk was bad

Room was ok,front desk was bad

Comfortable The staff

The rooms were clean, and the grounds were well kept. My kids had a blast at the pool. Breakfast on the other hamd was a let down.

The rooms were clean, and the grounds were well kept. My kids had a blast at the pool. Breakfast on the other hamd was a let down.

Clean and nice

Yes! Room was good ! Wish we had a full mirror in room. Staff was extremely helpful kind and friendly!

Danadia was great with our reservations and saved our vacation. Hotel was clean and comfortable. Nice breakfast too

The room was clean and comfortable. We were 5 in room. Big room. Great location!! Breakfast staff were impressive

The staff is incredibly helpful and friendly. The rooms are clean and comfortably fit four people. There are great restaurants and shopping just a short walk away. I would definitely recommend this hotel!

Great experience

Nice rooms! Good shuttle service to airport.

Very nice facility

Convient location

Breakfast bathroom , mold in ceiling , cleanliness of the bathroom

There was a fool smell that came into the room now and agin when the ac shuts of on auto

Close to the Disney port

The management willingness to help was nonexistent. Everyone likes to shift blame no accountability.

The staff was super nice and helpful on getting us to the shuttle location to be picked up from the airport. Very clean facilities and breakfast was great. Good selection of food.

Very friendly & helpful staff

Room was clean, staff were nice

Room was clean. Staff was friendly. Breakfast was crowded but well stocked and staff were very attentive to guests.

I did not get the room that I chose and the rooms were cold with no heat I chose a king suite none accessible and when I get there they try to give me a too big queen I did not want that and they gained up giving me a king accessible room which did not have the necessities of a regular room. Staff was rude and not helpful at all .. they would not a accommodate my concerns at all I think this hotel is so overrated and the worset hotel I've ever booked and I wish I never booked it. I feel so taken advantage of and conned out of my money.

The ladies in the breakfast kitchen, however, were very kind and engaging. We made a point of tipping them well. In all honesty, I will never stay at Springhill suites again. On any given day, a customer should at least receive eye contact at the front desk. A person approaching the desk should not feel like they are intruding or being a bother. That is simply proper manners and should be part of your Customer Service.

Our flight was delayed by several hours so it had been a very long day for us. When we arrived to check in, the lobby was beautiful and Kathy at the front desk was a breath of fresh air. She was so kind and welcoming. She must have known we were exhausted because she instantly offered us bottles of water and got us right up to our room so we could shower and go to sleep. Thank you so much, Kathy!!

Great stay attentive and caring staff. Well kept facilitie

Staff was great. For the cost I expected better like a working a/c. Was told someone kicked the plug BS. No conditioner in bottle. Hadn’t been replaced in a while. Checkout is noon. Didn’t appreciate knock on door at 10 to see if checking out soon

Staff was nice .. room was clean

Yes

We stayed for two nights before a cruise and the hotel exceeded expectations. The staff was SO lovely, very welcoming and so helpful. The location could not be beat so we didn’t even need to rent a car and just took a Lyft to the port. Didn’t get a chance to use the pool, but it looked nice!

Greta place for larger family prior to cruising from Ft. Lauderdale.

The property was “ok”. I enjoyed the convenience, walk ability to shopping, and airport shuttle. Our room however, had several lights that didn’t work, refrigerator was flimsy and not secured, and bathroom had a pedestal sink with no place for items. The bed was fairly hard and had a sore back in the morning.

Everything was great

Just used the hotel for a last night when my flight was rescheduled. Leave before breakfast so couldn't evaluate, but there is a deail that is not mentioned and is important. The shuttle to airport has a limit of people in it's 30 minute travels, we tried to use the 5am but it was full as was 5:30 also. We could get in the 6am, and it was perfect, but this should be advised earlier.

Breakfast was fresh! Bedding was comfortable.

Cleanliness at this place is very low. Motel we stayed at florida city was way cleaner than here.

Disappointing

Friendly staff, clean room, good coffee and water available in the lobby

Great location, clean but dated room, decent breakfast.

On this trip, even though we were specific as to what number we were standing near, the driver, parked elsewhere and we missed it, therefore, we had another 30 minutes to wait. It's just always a hassle.

The staff were courteous. There are many restaurants and stores a short walking distance from the hotel. We were cruising so took an Uber from the hotel (reserve it the night before). There is a shuttle you can sign up for through the hotel but they charge $20 per person and it’s a big bus, while auger was less than $40 for 4 of us, but the van could hold 6.

Fresh

AC was not working in room 309. We thought we heard it trying to come on all night, but it was the elevator. Free breakfast was the normal items but not tasty. This hotel is run down. Only positive is the room slept 6 with a pull-out trundle under the couch.

The size of the room was great! The layout was fantastic.

Incrível

Clean rooms. Convenient location.

Service and location was great

Good

The room was terrible. I was sorely disappointed. I will never visit this place again.

We had a very brief stop, but arrived very early and they texted us as soon as our room was ready for check-in. We had a super early departure the next day, and they packed a little breakfast bag for my kids since we were checking out prior to anything being open.

Staff was great and very responsive to any quesyions or requests we had. Breakfast was generally fine and rooms were very clean. Grdat place for a family of 5 to stay

The room was very dusty and didn’t seem like it had been cleaned in a while. We wanted to take the first shuttle to the airport in the morning but the staff did not mention that it required reservations as well and therefore when it was time to take the shuttle it was fully booked.

Great shuttle option, loved the extras, mimosas and water at check in, nice pool!

The po was warm Shopping and dining options were great. Room was clean and spacious. The A/C was noisy and woke us often

Rooms and furniture is outdated, washroom floor was very old and toilet was outdated. They didn't provide room service daily. Not all the staff was smiling all the time but some of them were good especially staff in the evening shift were better. Charged too much for parking where there was hardly a spot of parking available. Breakfast was not good and not enough at times. They need to improve on all these things.

Breakfast was wonderful and great check in staff

Need more clean room and brightness in room.

Courteous, helpful staff. Great location for taking a cruise.

Airport shuttle had to wait for 60 mins to be picked up. Morning sure is at 6am and breakfast starts at 6am. You can get either one not both. Had to spend additional $30 they probably don’t on purpose to save on number of people who can eat breakfast. Should start the breakfast at 5.30/5.45 so people who want to take 6am shuttle can do so.

Kind, quick, courteous.

It was very convenient getting it from airport to hotel and onto our cruise the next morning.

Clean spacious room. Convenient location to airport and cruise terminal

Everything was wonderful.

Outdated hotel. Pool small. Breakfast limited and packed.

Property is good, outdated furniture and washroom needs renovation ,staff is courteous, they can improve on the breakfast.

Clean room, nice lobby area, welcoming staff

Not all the room have heat. When ask about heat in the room the night clerk was rude.

The room is big. The location is good. There are some shopping stores nearby.

Clean and spacious room with great view. Overall just a great place to say. And a great value as well.

Nice

Great front desk and breakfast area teams! and

The rooms were definitely outdated. But the pool and shopping around the hotel were great!

Checked in with a very friendly staff male staff member. Went to our room which was sandwiched between 2 storage closets, kind of strange. Walked in and there was a cockroach in the shower. Went downstairs to ask for a different room and now a new rude, front desk lady was working. She didn’t care at all about my concern and told me there was no more rooms eventho I could book a room for that night online. Deadbolt didn’t work. Breakfast was good, but didn’t get much sleep listening to cars drag race near by and thinking of the cockroach all night.

The toilet you had to flush twice to get anything to go down. Called to get the airport shuttle in Fort Lauderdale and Expedia had the Orlando number on the email. We walked a ways and then realized we called the wrong hotel.

Courteous staff, clean environment and great facilities nearby

The room was nice and clean. The pool was amazing. They even have a friendly hotel cat!

Highly recommend this hotel. Friendly staff, very clean hotel!

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Friendly staff, beautiful big clean room, comfortable bed

The room was spotless, the pool are was great. The breakfast was delicious. What makes Spring Hill Marriot phenomenal was the staff. Perfection!

Rooms are fine. Pool is fine. Front desk is friendly but it is a very busy place. We were told 15-20 minutes for a shuttle and it took 90 minutes. Breakfast is OK but very busy. We will pay more for a different hotel next trip.

Clean, just wish I had two queens as requested

Yes

The room was very nice and clean.

The friendly staff was very welcoming. Everyone who passed by smiled and said hello. The positive vibe among the staff was felt as was a sense that everyone works really hard and enjoys helping to make the place great. Lots of little touches like cucumber water, 24 hr coffee and hot water for tea is so important. The breakfast was very good. Again seemingly little things like real butter chunks, healthy options and lots of choice was appreciated. Exceeded our expectations. Thank you.

often jam packed with people and luggage; and the other staff members we dealt with often seemed put out when we asked a question or needed assistance. These 5 stars are all for Warren! I hope the hotel appreciates what he brings to the table.

Easy check in.

Large clean room. Close to stores and restaurants. Staff was helpful, breakfast was good.

Clean room, excellent and friendly staff, good breakfast. Great experience here, highly recommended.

Excellent airport shuttle, great location, room good size, appreciate access to water and coffee and tea. Very nice desk staff

The outdoor pool and hot tub was super nice and clean! The overall hotel and rooms and bathrooms were very clean. The breakfast is best and most fresh at 6:30am and was fabulous. Had a lot of options! The staff was very friendly, welcoming, and very competent.

Room was clean and fairly new. The staff was attentive, but with so much traffic inside the hotel, they were hard pressed to be as helpful as they wanted. Breakfast was just so-so. Not many options and turkey sausage was not great

Convenience

Yes just great

Room is awesome and the staff was great .We would definitely stay here again !

Great service best yet

Our room was beside the elevator and it went off extremely loud every 15 minutes, made sleeping in the hotel unbearable the hotel was full and they could not move us so not stay in room 209

Clean rooms and great staff

Shuttle service is great! Good rooms although a bit loud as you can head the car noises. Overall happy with our stay. Shopping malls are walkable. Will def be on our list when we come back to Ft Lauderdale.

Fresh breakfast menu. Helpful staff

Okay stay

Staff

The friendliness & professionalism of the front desk concierge was fenomenal. Cleanliness & environment was great!

Small parking Great customer service

Clean room and friendly customer service

Hard to complain, almost perfect. Only complaint is the pool is down wind of the smoking area is so pool exercise is limited. There is a pool area shower but it is unusable

Todo muy bién de acuerdo a lo ofrecido. Con gusto recomiendo el hotel.

Everyone was polite and breakfast ladies did a great job of keeping food replenished

Yes

Great comfortable hotel.

It was quite nice for a one night before a cruise stay however our toilet did not work and was not fixed until an hour before we checked out so that was a bit inconvenient

Let us check-in early. No extra fee. Staff is wonderful.

Front desk staff is awesome! They were fun and made check in quick and easy. We were early and they let us store our luggage. Pool/breakfast area is very nice. Hot tub was great. Free shuttle to FLL was a bonus. Would definitely stay here again.

Clean comfortable

We called for their free shuttle from the airport to the hotel which took over an hour to arrive. The original driver was supposed come get us but went home instead. I call the hotel back and asked where our driver was told they would send someone to get us. Most of the Hotels charge $8-12 per person to catch a shuttle to the cruise port and their fee was $20 per person so we called an Uber which was $14. SpringHill has seen the last of us.

Clean room

Nice room and it was clean

Very convenient to port and airport

Staff was friendly, main areas were updated but rooms really were not. Rusted lamps and very old seating. They updated the rooms flooring but that’s about all. I wouldn’t recommend if you prefer a more updated room. For the price per night it should have been way nicer.

Great location easy stay

Lovely lady who checked us in. Great breakfast.

Yes it was

Me encantó! El personal muy amable, habitaciones espaciosas y limpias , camas cómodas, desayuno muy bueno y completo, y a un precio excelente. Además me dieron check in antes de la hora establecida sin cargo y muchos hoteles te quieren dar este beneficio pero a cambio de un cobro extra, definitivamente regresaré a este hotel !!

Good

Great location!! Breakfast is also good.

Food was not edible but the service and staffs were excellent

Room was okay..shows some wear and tear

The hotel, itself, was fine. But let me tell you about one of the staff. Our party of 6 left the hotel at 4:00 AM this morning. The lady on duty (I didn't get her name) had noticed when we checked in the day before that one of us had bad sores on her feet from walking in bad shoes. This lady, of her own accord, went to the Dollar Store and bought some ointment and cotton socks for my friend who's feet were so bad and had it waiting for her when we checked out early this morning. How very precious! She just went about her job of filling the coffee and wished us a Happy Thanksgiving as we left. Talk about above and beyond. My husband and I will be returning to your hotel in January for another cruise. The others will not be with us this time, just the two of us, but I want to look this lady up and tell her how very much we appreciated what she did for my friend.

Staff was very calm and courteous even during a very busy time. It was great to be able to take an airport shuttle right from the hotel!

They put us in a handicap room. The bathroom was for handicap and water went all over the floor. Made it very slick. No hair dryer in the room. Was just disappointed.

We had a late plane arrival. The shuttle was not available had to uber there

Room was great and breakfast delicious and plentiful

Adequate

Despite travel insurance our deposit was not returned upon request.

Luggage storage seems insecure. Airport shuttle was great.

Really clean, helpful staff. Great pool, walking distance to many things. We will probably stay here for our cruise again next year.

Great check in experience. The shuttle from the airport was quick.

The facility itself has highs with several lows, and the staff were lackadaisical at best, with the exception of Natalia who expressed real interest in wanting to make our stay pleasant. Other guests also commented on how overly cool, to downright cold, the halls and common areas were. Our room had a very comfortable bed, however the bathroom door couldn't close because it was too big for the doorway and the AC/heater only blew cold air and the room felt like about 65°. We stayed there two days, but I don't plan to return.

Your pool was amazing. I loved it. Not enough lounge chairs but I made it work.

The staff were super friendly and very helpful. Excellent breakfast with a large selection of food.

Loved my room! I was pleasantly surprised at the size and layout. The staff was helpful and friendly. Breakfast was delicious and had several options.

The room was spotless, the staff was friendly and helpful.

The evening we arrived the air conditioner wouldn’t work. They sent up a repair guy who fixed it but we noticed bells of dust inside the ac cover which he did nothing about. On day 2 at 5AM , the toilet handle broke. I took off the lid to try to get it to flush and it was disgustingly rusty. We went to the front desk about it and they were not very friendly. There was also wallpaper peeling off in the bathroom area and rusty door hinges. Housekeeping is only every 3 days and if you ask for extra towels or toilet tissue they are very skimpy about it. Very disappointing for a Marriott hotel.

The suite was clean, but the air condition do not function properly and the pillows was to old.

My room was freezing, so I reported it to the front desk. They sent maintenance to the room, he didn’t even come in, he left and brung back a small table top heater. I wish I could show the picture. They were so unbothered by my discomfort. Not to mention I had my elderly mother with me, they just gave her a blanket. I will never and I mean NEVER stay here again.

Yeh it was easy to find

Large room with sitting area. Easy checkin and checkout. Decent complimentary breakfast. Free airport shuttle

Staff very nice and helpful. Great location for shopping and restaurants.

Very good check in the staff was very friendly.

Great stay!!

was water damage that had been painted over.

Room was clean lot of hot water in shower staff was Very helpful

On flight

Great location

Breakfast was ok. Only issue was that parking was hard to find. Ladies in the Breakfast area were very polite and friendly. Front desk personnel was helpful. Would stay again.

Check in was easy. Rooms were clean. Unfortunately, we left before breakfast. Shuttle to airport was prompt and driver was wonderful!

The check in ahemt was exceptional.

Everything was great,

Staff were amazing!! Room was clean!! Except pillows were flat and toooo soft. They need to buy new pillows!!

no color. all beige and white. no paintings or murals. it’s florida for gods sake. too many people at b fast. eggs cold pool was overrun by patrons. weird clothes.

Staff are great service and room are very clean!! But except toooo soft pillows and need new pillows!!

Shuttle from airport took patience but worked. Transfers to cruise port the following day was a disaster! Ended up with no transfer/shuttle. Bad communication. Room was clean but common areas such as hallways were very dirty. Breakfast was great. Food staff was great. Front desk awful!

Spacious room. Layout was nice with separated toilet from vanity sink. Movie night and popcorn was a nice treat.

Inconvenient

Breakfast was fresh, rooms were clean

The room was very nice. Good breakfast in the morning.

😊

Great location, awesome staff and clean. Breakfast was great. Zero complaints.

The agent at the front desk that assisted me was wonderful. I wish everywhere i go people would be so nice. Stay was just a quick overnight trip between flights. Everything was fine except there were several hairs on the bathroom floor. I was too tired to ask for a different room but was kind of a turn off.Would have been 5 stars otherwise.

My only problem was the house keeping came in my room when check out is 11:00am

The Layout of the room is very nice. We left too early to have breakfast. I'm not sure we would stay here again, their check in process leaves a lot to be desired. We requested an early check in and we were put on a waiting list. It was cruise disembarkation day, so I know there were quite a few cruises in port that day. We were told we would get a call, which after 4 hrs never occured. So we went back up to the front desk and found out a room was available. The front desk as to answering calls was totally absent. My husband called 3 times down to the front desk and no one answered and even tried calling the out the outside number and no one answered. So he walked down to the front desk and there were people there and he discussed the issue of the phone with the night manager. He called again, and they realized their phone ringer was off. This is not good. It is in a great location and I would stay in the location again but not at this hotel.

Staff at the front desk seemed frustrated and unsure of themselves.

Excellent service, staff, amenities, room and food!

We love the location! Close to the airport, great shopping, and many restaurants!

Clean room, good food and pleasant staff.

Clean rooms pleasant surroundings however, the bathroom toilet was way too low to sit on other than that the staff was courteous The breakfast looked delicious, but we did not partake we had to leave.

The window shad is electric and wouldn’t function to raise the shade to let light in the room. After a couple requests to fix the fellow at the desk wanted to move me to another room. In checking that shade only would go up 6 inches. We stayed in the original room

Unfriendly near rude desk staff at check in. They agreed to early check in along with others and put us in a stinky nicotine covered room with toilet/low water issues and next to noisy Boiler room. No one at front desk this morning to speak too. I’ll report officially to Expedia and Marriott brand. Sad, the hotel has a good look, it could have been nice.

Clean room, good breakfast, great staff!

Free breakfast was delicious! Staff super nice

Convenient to I95, clean and quiet. Parking is tight and a little expensive.

Clean

Muy bueno 👌 todo muy limpio.recomendado

The staff is very professional and friendly . The young guy in the front desk is amazing.

Awesome Stay

Staff was friendly and hotel was clean and smelled good. Would’ve liked there to be gluten free options (bread, bagels, muffins, etc..) for breakfast. Only one elevator worked and was VERY slow. We tried to use the stairs and when we got to our floor (4) the door was locked so we went back down to floor 3 and that one was not locked, so we had to use the elevator to get up to 4.

close to a lot store

The Airport Shuttle was good and on time when called for a pickup, also The front desk staffs was very friendly and accommodating, especially when questions were asked about the surrounding area.

In five days never went to clean the room. The suite can be in better conditions.

Staff was friendly , breakfast was good . A lot of restaurants close by and walking distance.

The staff was so kind !

Clean, staff was polite. Easy to get shuttle to cruise port or airport. Great for family, pool other amenities. Movie nights for kids.

Clean room

-

Front desk was awesome, pool was great, our room was not good at all, .

I was given wrong directions and waited for almost 2 hours for the shuttle. They should have explained it a little bit clearer.

Property seemed to be very under maintained. Felt as the overall hotel was very limited & dirty throughout. Not what we are used to with Marriott hotels.

Could use some updating, but overall a great place to stay.

Clean room. Service was great , breakfast was good and something for everyone to enjoy.

Nice hotel

The airport transfer was very convenient

Excellent location , good for shopping, eating also the Airport shuttle was an asset for me only staying a few days before my cruise.

We didn’t get a room until 3:20 even though check in was at 3. Our tv was broken

Internet was great!! Never used the gym. Got in too late!

It has been a while since I last stayed, and let’s just say I won’t be back. Even with the renovations made, it still felt dated because the renovation was half done in my opinion, and not to mention I was close to the elevator, so I had to hear the elevator every time it was in use. I needed a new iron because the one in the room was burned on the bottom from the ironing board, but no one answered the phone at the front desk. And why is this lady eating her breakfast on the second floor at the top of the steps in front of the elevator? SMH

The lobby is well decorated but this is the extent of it. It was dirty with garbage on the lounge furniture and the floor of the common areas- even food on the counter at the check in desk. The elevator and hallways were equally battered and strewn with fast food containers. But the room....I saw something on the side table between the beds and as I approached it moved. There were cockroaches in the room. Absolutely disgusting. Two more in the kitchen area. Checked out immediately and sent videos to the property manager per request. HIGHLY suggest that you avoid this motel. Very disappointed that Marriott would put their name on this property.

It was a wonderful experience

Very clean and in great location. Plenty of restaurants and shopping nearby. Very nice and responsive staff.

Room was clean and well supplied. Staff was friendly and knowledgeable about the area. Pool area is very nice. Breakfast buffet was great.

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Perfect for family trip

Great stay hotel before cruise, close walking distance to food places. Free shuttle was easy to catch to get to the hotel from airport

Large comfortable room. Separate seating area with tv as well as separated bedroom with tv.

Property was nice. Staff could have been friendlier.

Very nice stay overall.

Online photos do not match actual condition of hotel

Excellent location

Na

great

Friendly staff. The place is clean and smells good. Restaurants and a huge shopping plaza nearby

All good!

The location was perfect

The facility was very clean and covinant

Very nice place

This was a great hotel for my family and I before heading out on our cruise! The hotel is modern and clean and is in walking distance to lots of restaurants and shopping. We would stay here again!

This Springhill Suites is in a great location. Shopping and restaurants are all around this hotel. Hotel staff was courteous and accommodating. They even had a movie night with free popcorn in the lobby during our stay. Would book this hotel again.

Shopping and numerous restaurants in easy walking distance.

Everything was good. The front service was excellent. Keep up the good work

Great location. Airport shuttle friendly. Will stay again!!

Friendly service, they even let us check-in check-in a few hours Early! 100% would recommend

Thanks

No trash bags, pool dirty,

I liked the lobby layout and the breakfast choices.

The maintenance man was amazing and the ladies who set up the breakfast were incredibly sweet.

They pick me up more money ! I need my money back nobody answer the phone!

5wo

Stay was great

Clean room, close to airport, walkable to restaurants and stores

We stayed here before and after our cruise! We arrived early both times before the room was ready, they cleaned the room as quickly as possible, and let us store our luggage in a secure room while we waited. Breakfast was amazing! Transportation to and from airport was excellent as well! Very nice and clean hotel. From rooms, lobby, pool area, etc.

Convenient location. Close to airport

Front staff and shuttle staff were excellent. Very friendly and accommodating. If light sleeper, recommend ear plugs. Noisy traffic at times at night where close to highway and lanes of traffic.

It was nice

The main reason for choose this hotel was for the convenience of being close to the airport / shuttle service. I waited for 45 mins before calling an uber.

This Property is good enought

Second time staying at this property and everything is always great and wants to come back again.

Niceest staff

Couldn't get a pickup from the aairport because we were not at a gate. We were dropped by the Carnival Cruise line bus at the airport drop off location

This is a nice hotel but we will never stay here again as the air freshener and scent machines were so strong it made many people in our party ill and triggered my asthma. It was overbearing and ruined the stay.

Vanessa was awesome at check in. Very polite and helpful and professional. More staff needed like her.

Ok for the price

Wonderful hotel

Great property

Good location and friendly staff

Front desk staff were very unhospitable, as though we were bothering them with questions; in fact, when I was checking in, it seemed as though the young lady was trying to upcharge me. When I showed her my reservation, she acknowledged it but didn't seem apologetic at. all for the almost $200 price difference. The breakfast WAS amazing. The ladies who worked the breakfast area were sweet and kind. Housekeeping, I had 2 weird experiences, when I was coming towards the elevator with my cart to check in, the housekeeping lady cut in front of me, got in the elevator, and closed it. The second experience occurred when we were getting our towels switched out, they made our beds, took out our garbage, and just left the toilet paper, towels, and tissues on the sofa. So, of course, we didn't leave a tip.

Very conveniently located

Shows it’s age, not that clean

Very lovely staff and wonderful hotel

Not clean at all. The room was terrible, the pictures online make it look like a clean hotel but definitely was not

I like the pool, the breakfast.

Need better cleaning

Some of the sraff was pretty rude

Room was clean. Shuttle service was great. Staff very friendly.

They over booked and I wasn't able to stay.

Not sure if there was an event going on but the breakfast area was completely full every morning so we ended up going out for breakfast.

Perfect location

Everything is good. The hotel still needs some renov. You can hear people walking upstairs very clear.

All went well. Just make sure the hot tub is fixed for the colder months

Near to food options and shopping.

Check in fast. Clean everywhere

The WiFi need more power and boost to connect the rooms upstairs.

The property is in a prime location for shopping and dining. It's all in walking distance.

It has an EXCELLENT location if you’re goong on a cruise and need to stay.

I didn’t like standing and waiting for twenty minutes to check in after already standing and waiting 20 minutes for the shuttle after landing at the airport. My eight year old and I were so exhausted. It appeared to be the time of a shift change and the only attendant present was dealing with what appeared to be a complicated issue with another family and they were already dealing with that issue when we arrived. It’s the longest I’ve ever waited to check in at a property.

I have stayed at this property for a few years now. The staff has always been very nice location very convenient. I just feel as though the building needs to be updated. The rooms Are old. If you are sensitive to smells like we are you will have an issue.

Good location

The manager, Natalie was rude. There were rooms available and we still waited over 4 hrs, in the lobby to check in. The microwave was broken and almost started a fire. There is also mold. Nobody has asked us if we needed anything or how things are. Terrible place. Plus I had to double check what they charged me because they tried to overcharge me. I am. Lt finished complaining.

Loved my stay. And breakfast was great

Great service

Details After a long day of traveling i wanted to get into bed and rest, pulled back the covers and their was a sirty towel lodged in-between the sheets. Went to front desk showed them a picture. I was promised Marriot point that would equal a free night stay. Night time housekeeping came to the room to change out all the bedding. Whilst he was cleaning he say another stained piece of bedding. He rook a picture ro show feomt desk. Front desk assured that they would speak to the housekeeping supervisor in the morning to see who was responsjble for the cleaning of the room prior to check in. Next day, after much needed rest my husband insoects the room further and realized the door hinge was falling off, bathroom sink is rusted ...amongst other things. I go to front desk, explain the previous night situation and this... a room change is given. In the new room AC barely workers, wifi was spotty, and the ironing board collaped multiple times while using it The manager of this property needs to take a look at their cleanliness protocols. In our three night stay the garabge was never taken out. Other guests resorted to placing their garabage outside their doors to get the attention of staff to take it out. I was quite confused as to why a room with a kitchentte would not have basic cutlery, dish soap and paper towel. I never experienced this before and was quite surprised.

Breakfast was chaotic with limited healthy options

The staff was nice but the room was not properly clean. Hair in the shower and floors were dirty sheets had hair as well

Clean and friendly staff

Loved this property.. ❤️

Good

Great location with lots of shops and dining options. Close to airport with shuttle service.

We enjoyed the spacious rooms, friendly staff, beautiful pool and hot tub. We also enjoyed the coffee/ tea bar in the lobby.

Staff was super friendly... Especially the front deak manager Warren. Hats off to him

Nice place to stay

Spring Hill was above and beyond hotels I have been used to. First the room was spacious with a living room and sofa. I like that the sink is outside the washroom. Breakfast was excellent and filling. I loved the heated swimming pool. And the fact we were provided with a towel. I enjoyed the gym facilities. The best part was the free shuttle to the airport. I appreciated that a relative who did not stay at the hotel was able to use the free shuttle.

Enjoyed my stay

Great front desk staff. Nice pool. Good sized room. Many choices for breakfast

Clean, cheap hotel with great breakfast! Perfect for cruisers, as close to airport and cruise port.

Clea

Good

Beds were very uncomfortable. Breakfast had options but closed early one day as they ran out of food. Pool was great. Staff at check in were not helpful and Natalie was rude and checkin was at 3 and rooms were not ready. If you go from cruise port to hotel in morning hoping to check in early you will be disappointed as we waited almost 4 hours and that was also after checking in online for 11am.

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Everything is Good, however room is being cleaned every 3 days. Every other day will be better

Everything was very nice

The beds are horrible and the pillows are terrible as well.

I felt at home! Staff was very friendly.. rooms were very clean and comfortable would definitely come again

A few of the staff members were less than helpful and honestly a little put off-ish. The gentleman at the front desk were extremely nice and helpful. Rooms were not ready on time.

Pretty great