Hilton Garden Inn Fort Lauderdale Airport-Cruise Port

Everything was good

Clean and nice

Exceptional

Superb

Parking easy, clean room

I liked the lady at the front desk she was friendly . Also the lady at the bar

Room was spacious and clean. Reception staff was excellent! Buffet breakfast food could have been warmer. Fruit was not ripe!

Hotel is exceptionally clean, fresh, (I understand its newly renovated) lovely staff, great check-in, check out experience.. 5 stars to the van driver who took me to the airport at 4AM ! spacious comfortable room, nice amenities.. ice machine is really noisy!! you can hear it all the way down the hall.. coffee machine didn't work too well (these are minor details)

The hotel is nice on the outside but inside the hotel it was extremely dirty and needs to be painted. My room in the bathroom was dirty and had mold in the shower. When I called front desk and asked for them to clean they said OK but never showed up. I had a long day getting off of a cruise and was too tired to go downstairs and complain.

3.5 out of 5... Will be back!!!

Exceptional

Everything was perfect for our one night stay before our cruise, except...the shuttle driver dropped our luggage while unloading and broke a wheel. No one would acknowledge it when I mentioned it to two different front desk employees. She didn't load any of the passengers luggage at the airport but did come back to unload it upon arrival at the hotel. She was a larger lady, walking with a limp and visibly struggled with the luggage. We would have grabbed it ourselves, but she did first. She pulled out each piece and the hit the ground pretty hard. The one particular piece hit just right and the wheel broke. An apology would have been great, some sort of accommodation even better. But, nothing. Other than that, the hotel was very nice--clean is what is so important to me and it sure was!!! I would go back, but lesson learned, protect your stuff if you're questionable about a situation.

The room was clean but the air conditioner was not cooling me down. It’s an older style model and I had it on the lowest setting but was not getting any cool air comfort.

The proximity to the airport. My clean clothing I brought for a cruise picked up a terrible smell from the room. It was a non smoking room that smelled like smoke and old food. The room was musty like it hadn’t been used in awhile.

I love that they were in a beautiful prime location close to every thing I don’t believe I have any dislike to express about my experience.

breakfast was great

Great hotel, good food and also lots of cool restaurants and shopping nearby!

My flight was cancelled early in the day of our scheduled arrival. I cancelled my 3 rooms for that night as soon as I knew. We arrived the next day and we stayed the 2nd night as well as a night after our cruise. I have tried to get a credit for our cancelled first night for 3 months now with no luck. Regards Al Hubbard

I will never stay there again. I had 3 rooms booked for 2 nights and in the afternoon before arrival my airline cancelled my flight. I called immediately and cancelled my 3 rooms for the first night. My party arrived the next day and we stayed the 2nd night. After my cruise I stayed another night before returning home. I spent over a month trying to get a credit for the 3 rooms I Cancelled for the first night of my stay without success. I am 76 years old and travel a lot especially cruising out of Ft.Lauderdale and your property has been my first choice in the past.Never again.

Exceptional

Nothing

Very good

I would stay here again if in Fort Lauderdale

We specifically chose this hotel because it has a shuttle from the airport. After standing at the airport for an hour, we realized, there was no shuttle coming. We had to take a lift to the hotel. The receptionist said, sorry as they usually contract out with a third-party. I was compensated $50 for my inconvenience.

lacked manners; on a weekend when Memorial Day is celebrated—my husband is a veteran—and not even a “thank you for your service,” no courtesy or friendliness; we had to pay for parking, even though he is a disabled veteran. Few staff members on duty; the girl at the front desk seemed rude, and all she did was ring us up and hand us the key. We were placed on the first floor, right across from the service entrance, where employees were constantly opening and shutting the door at all hours. Soap— we asked for it only once, and they never brought it. The floor of the room was too dirty to walk on barefoot. The coffee wasn’t restocked, even though we insisted on it upon arrival. Of everything, the only pleasant thing was the bed. It’s a central and safe location, but the staff was terrible. No matter how much you pay, there are small hotel chains where the details are much more noteworthy. Definitely one of the worst stays we've had so far on our trip.

Bad

Wasn’t what I expected at all, bathroom was not in the best conditions, staff wasn’t as helpful

Breakfast should be included for what was offered at that price. Another thing was the red stain on our desk chair. The convenience of paying for cruise port shuttle was nice. The area around the property is easy to go shopping and get last minute things.

Nice pool, good breakfast. The only thing disturbing is the loud AC unit in the room.

This stay was not my best. at the time of check-in. I had to wait two hours to get a room because it wasn’t clean yet. Two hours later I get a room the room is not clean. I had to request staff to have the room clean, the icemaker on my floor wasn’t working. The receptionist was kind of snotty. I requested late checkout I was told no. the breakfast was pretty good. and one week later I still have not received my deposit. I wouldn’t recommend staying here unless you’re going on a cruise because it’s next to the cruise port. the hotel I give a 2 out of 5. the people there I met some pretty cool people other than that I was not impressed. The room wasn’t clean.

Superb

Location - close to a lot of restaurants and shops. The pool was very nice and well kept . The young girl that checked us in on 5/8/26 was relatively new - but took care of all our needs and checked up on us several times to make sure we were ok and didn’t need anything . Hot water for a shower took a long time to get.

Location - close to a lot of restaurants and shops. The pool was very nice and well kept . The young girl that checked us in on 5/8/26 was relatively new - but took care of all our needs and checked up on us several times to make sure we were ok and didn’t need anything . Hot water for a shower took a long time to get.

The hotel is in a decent location, rooms had a mini makeover so at first seem good but then you notice the details. The worst part about the property is there was ZERO HOT WATER!!! We let the water run for over 30 minutes and nothing, it didn’t even get luke warm so therefore the whole reason why we stayed a hot shower and place to stay didn’t fufull our needs. Additionally bring your own snacks M&M’s were $8, and snickers icecream $7 16oz soda bottle $5, total rip off.

Breakfast time it was only one lady server for all guest which it seemed overwhelming for her even though she did an excellent job attending guests it would be nice for them to get her some help

Breakfast time it was only one lady server for all guest which it seemed overwhelming for her even though she did an excellent job attending guests it would be nice for them to get her some help

Superb

it’s ok, could be better. It’s the little things that lack. Someone spilled a drink at an entrance and the residue sat there for over a day, none of the entrance doors locked after dark, not good for this area. There was a couple living in their car using all the facilities and being quite bothersome, they were there for over a day and a half before they were discovered, unlocked doors allowed this to happen. other than that it’s ok.

Location from airport and shuttle to cruise port. No complimentary breakfast but they do offer an excellent paid for breakfast or alternatively McDonalds is across the street.

Location from airport and shuttle to cruise port. No complimentary breakfast but they do offer an excellent paid for breakfast or alternatively McDonalds is across the street.

Fin de semana con mis niños y esposo

near by highway and cleaness of the room. Staff was very friendly I ask for room service , but no one clean up my room.

near by highway and cleaness of the room. Staff was very friendly I ask for room service , but no one clean up my room.

.

Excellent service all around

Clean bedding, convenient location

Location, close to a lot of possibilities and easy access from highways. Staff always wanting to assist.

Location, close to a lot of possibilities and easy access from highways. Staff always wanting to assist.

Nothing really.

I liked the convenience to everything. Nothing really.

We arrived at the hotel before the check-in time and they could accommodate us earlier.

The room looked like it needed to be up dated . The shower didn’t give hot water , the curtain in the room didn’t work . It wasn’t good at all

The room looked like it needed to be up dated . The shower didn’t give hot water , the curtain in the room didn’t work . It wasn’t good at all

Staff at check in was pleasant and professional.

Comfortable

On the positive side, the bed and pillows were very comfortable and we slept well. Parking was easy with plenty of spaces available. There’s also a pool and gym, although I didn’t get to use them since it was just a one-night stay. Overall, for one night it was okay, and I might stay again because of the convenience and comfort, but housekeeping definitely needs improvement.

I loved the size of the room, well the room overall. The hotel is really close to a lot of things. The walls in the room were thin, I could here others in their rooms. We could tell the hotel was older. There was also a small hole in the ceiling in the closet.

The walls in the room were thin, I could here others in their rooms. We could tell the hotel was older. There was also a small hole in the ceiling in the closet.

2 male desk clerks were not friendly nor helpful. They were borderline negligent. They were distracted and unwelcoming. The female night clerk was very kind and very helpful. The room was shabby and the light didn’t work. Not enough luggage carts. Shame on this Hilton establishment. Will not visit again.

Room a little worn down with rust and cracking paint in the bathroom. Scratchiest 'comforter' I have ever felt. Great AC unit and huge new TVs. Good coffee selection, efficient microwave. Would stay here again.

Room a little worn down with rust and cracking paint in the bathroom. Scratchiest 'comforter' I have ever felt. Great AC unit and huge new TVs. Good coffee selection, efficient microwave. Would stay here again.

Handy, near the airport, places to eat close by, all good!

Great location for nearby business and food . Just minutes from cruise line departures. Shuttle from airport reminder you have to locate the stop which is almost on the end of the arrival area to your right , it’s not on the main through fair for larger shuttles and you have to inform the hotel if your need to be picked up.

It is a great location central to 95 on snd off property was clean and staff very helpful

The ac in the room wasn’t good. They kept the towels outside of the bathroom and the room had a desk but no chair.

Decent size room. Staff was great. Breakfast was good with a decent selection. Bathroom could have been cleaned a little better. There was 1 regular coffee and 1 decaf all together for 2 people in the room. Would stay again if we decide to.

I didn't like that there was a parking fee !

Exceptional

This was a great find! We stayed here the day before leaving for a cruise. They were super helpful storing luggage until our check-in time and the pool was a perfect way to spend some time relaxing. The location is great, within walking distance to many stores/restaurants. The property is lovely and the staff was super welcoming and helpful.

Great location just off 95. Perfect for a couple nights stay near the Fort Lauderdale area.

Very Modern. Great Staff. Nice Area. Lot of Restaurants and Stores.

Excellent service

Hotel was clean. Breakfast was excellent. One of the reasons we chose this hotel was for the airport shuttle, which took over an hour to pick us up. We called multiple times to which we were told they were on the way but didn’t show until after I booked alternative transportation. They did offer points, but not enough to truly cover the issue.

Everything was good except the cost of items in the stire. M & ? for $6. Too expensive

Very good

Nice room, nice area. The pillows were too soft. The pool was nice but the hot tub didn’t work. Breakfast was very expensive. Went to McDonalds across the street and payed a lot less then we would have there. Would stay there again.

Nothing to add.

Location; with plenty of restaurants and stores near by

Location; with plenty of restaurants and stores near by

Very friendly was acompa

Exceptional

Clean room, nice Happy Hour

Toilet kept breaking No hot water in shower Shower knob was broke Shower door kept falling off

No hot water in shower Shower knob was broke Shower door kept falling off

Location Facility was renovated BUT someone forgot the routine maintenance ie paint chips soap dispenser falling off wall. No food or bar service at swimming pool. Also lack of water pressure in shower. Location of toilet paper holder was also an issue.

Location Facility was renovated BUT someone forgot the routine maintenance ie paint chips soap dispenser falling off wall. No food or bar service at swimming pool. Also lack of water pressure in shower. Location of toilet paper holder was also an issue.

Smooth check-in, friendly staff great size room perfect location

It was near lots of restaurant choices. We felt safe enough to walk around the area. there is an airport shuttle and you cab sign up for a cruise port shuttle through a 3rd party, once you get to the hotel and check in. They over charged us for our room, but they made it right as soon as we called them. Luckily I looked at my emailed bill on my way to the cruise port.

It was near lots of restaurant choices. We felt safe enough to walk around the area. there is an airport shuttle and you cab sign up for a cruise port shuttle through a 3rd party, once you get to the hotel and check in. They over charged us for our room, but they made it right as soon as we called them. Luckily I looked at my emailed bill on my way to the cruise port.

Gym was wonderful

Bad

Hotel has some age. Not the freshest.

Exceptional

Superb

Airport shuttle was handy. Lobby was nice. Room was musty and breakfast was meh-expensive and comparable to what you get for free at other hotels. McDonald’s would have been better and cheaper.

Hotel was much smaller with less amenities than I expected based on photos, especially given the price point

It was within walking distance of so many stores, and restaurants. The cleanliness of the room. I stayed two nights, both nights I had different rooms. I thought maybe it was just one room and let it go because the staff was all wonderful and very accommodating..but seeing the second room I realized the rooms are just not cleaned properly at all. Our bathroom was flooded due to showering and the shower floor is the same level as the bathroom floor, so the whole bathroom was flooded due to the three of us showering. I actually slipped and fell due to this issue.

Everything was great

We use this hotel every time we cruise from Port of Miami 💕

It was freezing cold in the room snd I couldn't adjust thermostat.

Clean room. Did not use shuttle

good location with lots of options for restaurants and shopping in walking distance.

Staff had a RBF face. Their vibe was not welcoming.

Clean room

Had trouble getting regular tv. Called the desk and they thought it might be the remote and were suppose to send out a tech but he never showed. Finally got the tv and were afraid that if we shut it off we would not be able to get regular tv back. Could not get the window shade to go up. Could not get the hand held shower to operate. Dont know if we stay there again.

Clean room; accommodating staff

Appearance We were told hotel shuttle would transport from airport to hotel. Couldn’t get live person at hotel To req shuttle, we had to pay a $30 taxi fee. We were told Mgr. would credit $30 back to our credit card-still waiting… No hot water 1 of 2 remotes didn’t work Temp was set on 65, but room was 81 TERRIBLE!!!

I should of checked the bed before we went to sleep. Woke this morning with hair on the sheets that wasn't mine. I wanted to throw up. Got in the shower and my feet were full of hair, again not mine. The blind was broken. The shower had very poor pressure.

breakfast was o.k. suprised that you charged for breakfast, pool area was great enjoyed it.

Shower caulk needs attention. Breakfast excellent. Dinner was good but long wait for food.

Nice clean room sofabed chesterfield poor quality you sank right into it ,hard to sit up.

Nice clean room sofabed chesterfield poor quality you sank right into it ,hard to sit up.

I have stayed here before and will stay here again!

I have stayed here before and will stay here again!

Air conditioner system did not work. Ran cold on high all night. No hot water that night but finally in morning. Woke up with bites all over my legs

Air conditioner system did not work. Ran cold on high all night. No hot water that night but finally in morning. Woke up with bites all over my legs

Blinds in room didn’t work & toilet paper holder broken

Blinds in room didn’t work & toilet paper holder broken

the room was dim.

Everything was great

Breakfast buffet was very good. Lots of tasty choices! The driver who took us to the airport in shuttle was excellent. The toaster needs to be replaced. Did not toast bread or bagel. The walls are super thin and it felt like the next room guests were in our closet. Hallways very noisy with loud guests.

Great pool area. Big room, nice updated blinds. Good air conditioning. Great bathroom products. Good decor. Hot water take long to arrive which can be aggravating.

Great pool area. Big room, nice updated blinds. Good air conditioning. Great bathroom products. Good decor. Hot water take long to arrive which can be aggravating.

Cleanliness, no hot water, smoke alarm activated in middle of night, dirty sheets.

Cleanliness, no hot water, smoke alarm activated in middle of night, dirty sheets.

n/a

Stay was excellent. When available I like to stay here before and after a cruise. Staff was very pleasant and professional. Room as always was clean, spacious, and comfortable. Airport transfer was on point and timely.

Stay was excellent. When available I like to stay here before and after a cruise. Staff was very pleasant and professional. Room as always was clean, spacious, and comfortable. Airport transfer was on point and timely.

Pool area, restaurant and bar and lobby were good

Pool area, restaurant and bar and lobby were good

Shower water pressure was less than I can pee. The shower handle came off while trying to get some water to come out. For the price they could give you a free breakfast instead of charging $15. Lucky there was a Mc D and Burger King close by. Outside smokers area was nice but why not a nice space for non smokers? Thermostat was non functional. Room was clean and staff was friendly.

Shower water pressure was less than I can pee. The shower handle came off while trying to get some water to come out. For the price they could give you a free breakfast instead of charging $15. Lucky there was a Mc D and Burger King close by. Outside smokers area was nice but why not a nice space for non smokers? Thermostat was non functional. Room was clean and staff was friendly.

Everything was great

Everything was great

Clean room good connections

Clean room good connections

During the coldest spell in years, the hotel had no heat! Instead of being pro-active, and letting the guests know there was a major problem, it was left to the individual guest to ask for compensation. There was no excuse where guests had to go to bed wearing layers of clothes.

During the coldest spell in years, the hotel had no heat! Instead of being pro-active, and letting the guests know there was a major problem, it was left to the individual guest to ask for compensation. There was no excuse where guests had to go to bed wearing layers of clothes.

The room was clean & well stocked with supplies.

The room was clean & well stocked with supplies.

Clean well appointed room. Very near multiple eateries and stores including a Five Below. Great for before/after a cruise.

Clean well appointed room. Very near multiple eateries and stores including a Five Below. Great for before/after a cruise.

The only issue we had was it was seasonably cold in Florida 37 to be exact and there was no heat in the room. It was a very uncomfortable sleep For the price we paid would have expected heat

The only issue we had was it was seasonably cold in Florida 37 to be exact and there was no heat in the room. It was a very uncomfortable sleep For the price we paid would have expected heat

Very loud slamming doors starting at 6 am

Great location, clean nice hotel with great lobby

Great location, clean nice hotel with great lobby

I don’t highly recommend this hotel.. room was just ok, bathroom wasn’t the cleanest.. pool area just ok. Had to use a pool towel to clean off table, asked the desk for something to wipe off table and they said use a pool towel!!!!!

I don’t highly recommend this hotel.. room was just ok, bathroom wasn’t the cleanest.. pool area just ok. Had to use a pool towel to clean off table, asked the desk for something to wipe off table and they said use a pool towel!!!!!

The staff were great at check-in! They were super friendly. The property is located in a nice walkable location close to stores and restaurants. The fire alarm in my room went off every time I took a shower. It was clearly no functioning correctly. The shower had very low pressure.

I didn’t like that they were charging $3 for a bottle of water that appeared to be complimentary. Also if you wanted a piece of toast in the morning it was $16

I didn’t like that they were charging $3 for a bottle of water that appeared to be complimentary. Also if you wanted a piece of toast in the morning it was $16

I didn’t like that they were charging $3 for a bottle of water that appeared to be complimentary. Also if you wanted a piece of toast in the morning it was $16

Bathroom door did not close because it did not fit the door jam

Bathroom door did not close because it did not fit the door jam

Everything was fine. Staff friendly, room clean. Some areas of hotel show some wear and tear.

Everything was fine. Staff friendly, room clean. Some areas of hotel show some wear and tear.

Guest Service

Guest Service

The only thing good about this property is the close proximity to the cruise port and walking distance to places to eat. This hotel does not honor the 4pm check in as stated. You are placed on a waiting list and called. They refused to provide an estimated time. We were able to check in at 5:30… unable to use pool and hot tub due to late check in as now no life guard on duty. Staff failed to provide breakfast vouchers I paid for in advance. Staff were rude and provided zero compensation for the late forced check in. We weren’t even offered a shuttle to grab dinner while we waiting. So we walked to the TGI Fridays (my parents in their 70s walked as well) no apologies no anything. The only thing I was told was they had too many late check outs and the rooms weren’t ready.

Bed need to be more conforteball The bed

The location is great. Many places to shop and eat within walking distance. We had friendly staff and appreciate the shuttle from airport. The room was spacious and cool. It was quiet during the night. The staff did not tell me the transfer from hotel to port only takes cash. I wish the breakfast was included with your stay.

Hôtel parfait pour dormir en famille avant une croisière

Hôtel parfait pour dormir en famille avant une croisière

Great hotel

Great hotel

Rooms were clean, pool was nice. Walking distance to lots of Shopping and restaurants. We had a few drinks in the hotel bar before our night out and it is a great place to gather and wait for friends. Would recommend staying here for sure!

Rooms were clean, pool was nice. Walking distance to lots of Shopping and restaurants. We had a few drinks in the hotel bar before our night out and it is a great place to gather and wait for friends. Would recommend staying here for sure!

Better reliable shuttle to Miami cruise port. I will not use your service ever again.

Hotel is shabby in some areas and while updated it was poorly done. Paint looked slapdash. For a $300 per night room I expected more

Hotel is shabby in some areas and while updated it was poorly done. Paint looked slapdash. For a $300 per night room I expected more

Bed linens were dirty

Bed linens were dirty

Incredible staff, friendly and helpful. Great room.

Incredible staff, friendly and helpful. Great room.

Terrible room. Mirrors were very dirty. Room felt unclean. No closet in room with a few hangers left on a shelf. No place to hang up towels, just a pile left on top of bathing platform. Sheets were so thin we could see our hands through it. I did take some pictures. Very sad for a Hilton

Terrible room. Mirrors were very dirty. Room felt unclean. No closet in room with a few hangers left on a shelf. No place to hang up towels, just a pile left on top of bathing platform. Sheets were so thin we could see our hands through it. I did take some pictures. Very sad for a Hilton

Pros smelled good and clean, cleaning staff was friendly. pleasant

Pros smelled good and clean, cleaning staff was friendly. pleasant

Very good

Very good

Very convenient and be close to FLL airport and the port. The hotel offers free shuttle to both. The staff was very friendly and helpful. We will be back.

Very convenient and be close to FLL airport and the port. The hotel offers free shuttle to both. The staff was very friendly and helpful. We will be back.

Our bathroom shower had some brown-red looking stuff on the wall by the handrail. That was a huge turn off.

Our bathroom shower had some brown-red looking stuff on the wall by the handrail. That was a huge turn off.

Hotel is nicely decorated and staff at front desk, Cooper and others, were friendly and super helpful. Some areas are beautiful, like the pool, but others need work, like the elevators. Bed was comfortable and room was reasonably clean. We will stay here again depending on the price.

Hotel is nicely decorated and staff at front desk, Cooper and others, were friendly and super helpful. Some areas are beautiful, like the pool, but others need work, like the elevators. Bed was comfortable and room was reasonably clean. We will stay here again depending on the price.

Room was clean and restful..amazing staff...everyone was super

Room was clean and restful..amazing staff...everyone was super

Room spotless. Coffee shop sucks.

Room spotless. Coffee shop sucks.

Everything perfection

Everything perfection

Room and front desk staff were fine. Breakfast staff rude,breakfast was a joke. Ruined what what would have been a decent stay. Won’t be back.

Room and front desk staff were fine. Breakfast staff rude,breakfast was a joke. Ruined what what would have been a decent stay. Won’t be back.

We had trouble with the ac and both showers taken had low water pressure and lukewarm water only that went cold for 1 minute.

We had trouble with the ac and both showers taken had low water pressure and lukewarm water only that went cold for 1 minute.

Staff members were amazing helpful and so informative hotel was clean and smelled amazing food great pool and spa sparkling n warm shuttle ride great service beautiful grounds had a wonderful time thanks again

Staff members were amazing helpful and so informative hotel was clean and smelled amazing food great pool and spa sparkling n warm shuttle ride great service beautiful grounds had a wonderful time thanks again

Hotel was clean and kept well. Staff was very helpful and kind. Free shuttle to the airport ran every hour.

Hotel was clean and kept well. Staff was very helpful and kind. Free shuttle to the airport ran every hour.

Nice facilities, great location, free shuttle to airport

Nice facilities, great location, free shuttle to airport

While the lobby area was beautifully remodeled, the staff kind and professional, and the food fresh and enjoyable, there were other aspects of the hotel that were very disappointing. Many areas were in need of updating and repair. From rust and peeling paint in the bathroom to worn and scuffed up area,

While the lobby area was beautifully remodeled, the staff kind and professional, and the food fresh and enjoyable, there were other aspects of the hotel that were very disappointing. Many areas were in need of updating and repair. From rust and peeling paint in the bathroom to worn and scuffed up area,

Stay was okay. Gym was really nice. Floor was damp wet and slippery in our room. Nothing kept water inside shower so after shower bathroom floor was soaked. Curtains were electric and didn’t work. Upon check in shuttle driver and hotel staff were arguing at the desk when a hotel guest had parked blocking traffic. Airport shuttle took forever to arrive waited over 45mins at the airport.

Stay was okay. Gym was really nice. Floor was damp wet and slippery in our room. Nothing kept water inside shower so after shower bathroom floor was soaked. Curtains were electric and didn’t work. Upon check in shuttle driver and hotel staff were arguing at the desk when a hotel guest had parked blocking traffic. Airport shuttle took forever to arrive waited over 45mins at the airport.

Front desk was exceptional, helped us with anything that we needed.

Front desk was exceptional, helped us with anything that we needed.

We stayed here for a few hours for a layover and really enjoyed the convenient location, easy check in and check out access and spacious room. One of the better hotel experiences I had on this trip!

We stayed here for a few hours for a layover and really enjoyed the convenient location, easy check in and check out access and spacious room. One of the better hotel experiences I had on this trip!

Our check- In was flawless and the room was spotless! Thank you Cooper!

Our check- In was flawless and the room was spotless! Thank you Cooper!

Clean, good location.

Clean, good location.

Airport shuttle was fine. Overall, the building is old and although it may have been recently remodeled, it shows signs of its age. Elevators were clunking. When we got to our room, the floor was slippery.

Airport shuttle was fine. Overall, the building is old and although it may have been recently remodeled, it shows signs of its age. Elevators were clunking. When we got to our room, the floor was slippery.

Convenient to airport beach and walkable to shop and dine

Convenient to airport beach and walkable to shop and dine

Staff

Staff

Decent layover hotel.

Decent layover hotel.

Great stay , staff facilitoes

Great stay , staff facilitoes

Room was nice and quiet. But the shower didn’t work and the floor in the room was very dirty.

Room was nice and quiet. But the shower didn’t work and the floor in the room was very dirty.

No hot water in the shower/bath. Phone landline no working, unable to communicate with front desk to alert to issues of no.hot water.

No hot water in the shower/bath. Phone landline no working, unable to communicate with front desk to alert to issues of no.hot water.

The staff are amazing. Rooms were cleaned and spacious. The shuttle has vans with no markings so you will need to listen out for someone yelling.

The staff are amazing. Rooms were cleaned and spacious. The shuttle has vans with no markings so you will need to listen out for someone yelling.

Airport transportation available 24h, spacious and clean room, convenient location

Airport transportation available 24h, spacious and clean room, convenient location

Very clean and newly refurbished. Excellent customer service as always expected from a Hilton branded property.

Very clean and newly refurbished. Excellent customer service as always expected from a Hilton branded property.

Water pressure was in shower was almost non-existent. I don't know if it was just my room or what but seemed older than I remember, everything seemed just "scratched up". Bathroom floor tile was scuffed with black marks ALL OVER....

Water pressure was in shower was almost non-existent. I don't know if it was just my room or what but seemed older than I remember, everything seemed just "scratched up". Bathroom floor tile was scuffed with black marks ALL OVER....

This was a very nice place

Clean room

Clean

Yes

Clean room.

Good

Property is nice and clean . Recently renovated. Rooms are spacious and comfortable. Big smart tvs is a plus as well . Great place to stay. I would definitely come back

Room was very tidy

Hotel was nice, however the front desk person was not nice at all. Very condescending when we were trying to locate the reservation . She didn't see it at first. Borderline rude.

Good place to crash, staff were amazing and super friendly.

Yes

The front desk customer service was excellent

Dusty

Room was great. Beds are comfortable

Dirty nasty rooms. Hair in beds. Showers were cold and just overall gross.

Good location. Nice swimming pool

Excellent stay! Will stay here again. 10/10 would recommend.

Excellent staff and comfortable stay! Thank you

Very clean

Hot tub jets not working, when I asked about it at the front desk she said, well the water is still warm, she said she didn't know if it will be fixed, after 3 day stay no work was done on it.

Clean room. Staff was friendly, helpful and approachable.

Friendly staff and clean rooms

The airport shuttle didn't take long. Its sbout 10 to 15 minute ride to hotel. The wi fi is excellent . The front desk staff was very nice and friendly. The pool is a nice size and a comfortable sitting area. The gym was clean and well kept.

Bed was horrible. Way too soft and had a huge dip. Couch cushion was damaged, so you could only sit on half of the couch. Bathroom always had an odor. Hot tub didnt work. Scanners to get thru doors didn't always work. Wifi was inconsistent. The lady driving the shuttle bus was rude. Only acted nice right before drop off. Must have turned her charm on only at the end in hopes of a tip. Will not be back.

Loredana was friendly and professional when serving breakfast.

Loredana was friendly and professional when serving dinner.

Just an overnight stay but the property was immaculate and room was good.

This is a nice comfortable stay within budget. The staff is very friendly and values cleanliness. The location is great for shopping and activities. My one downside to this stay was the lack of maintenance with the elevators.

hotel

Very good hospitality

Employees were very helpful and friendly. Hotel was great and very clean only. Issue was the airport shuttle at 500 am. I was told when i checked in to come down 10 minutes before. I again checked and told no-list just come down. So idid and the shuttle was full. The diver was also very unfriendly. Recommend a sign up for shuttle

The airport shuttle service was the WORSE service we ever experienced. Our flight arrived at 10:30 pm. We called the hotel as instructed and were told where to wait. The shuttle never showed up and several other hotel shuttles had made other trips. I called back. Then, the shuttle shows up empty allows 4 other people on and refuses to let us on and yells at us saying he has other people to pick up. When he finally came back for us it was after 1:00 AM. The desk staff was kind and gave us a breakfast voucher. The room is remodeled but the blanket was dirty and we killed a roach in the room.

Nice stay

I would have gone five stars but for the guests down the hall who insisted on blasting loud music late at night and slamming doors constantly. Took two calls to security to get it resolved finally.

Laselle was very friendly and accommodating. This is my 3rd visit

Property was ok good location

Room was clean and hotel was nearby restaurants and shops

Very nice

Clean room

good location

Very walkable

Very clean room. Large room. Nearby restaurants.

Loved it. My go to hotel while visiting

Newly renovated clean room, air condition works well, with blackout blinds, parking lot was well lite. The area consist of shopping stores and restaurants. Will most definitely be staying here again and I highly recommend.

This hotel overcharged me, never received email with explanation of charges. The pillow case was dirty and some on the towels had black marks on them, will not stay again😡

The location is very convenient. Check in and out was a breeze. The staff was very friendly and accommodating. The check out time of noon will always be a favorite in my book.

Clean room and staff were great

Shops nearby

Not much

Incidentals money dos not come back to the bank

The employees especially Kelly at Front Desk and Lewis in the restaurant..made my stay so much better...Just love this hotel

Staff was friendly and hotel was close to shopping and restaurants.

Room was very moist

I like how convenient it was to other things around the hotel food, stores, etc. Our stay was great will definitely book here again.

was a horrible experience. They gave us a handicap room. My wife slipped and fell on piece of the border around the bed and fractured her hip.

I love the smell !

You need to call ahead for the airport shuttle. Just because you see shuttles running around the airport for other hotels doesn't mean this one will come.

We had no hot water on the morning we were leaving. We had a 7;00 AM flight so we left the hotel at 5:00 AM . Breakfast did not open till 7;00AM . The staff member did not even offer us something since we were missing the complimentary breakfast. have stayed at numerous hotels before and they always offered. Not very customer service orientated!! very disappointed seeing that I am a Hilton Honor member.

Shower was cold, had to pay for parking, no hand soap to use in room.

Needs remodel. The room was ok but the sheets had hair and there were ants.

Pool was under construction as was part of the lobby, otherwise the room was great for what I needed.

Very convenient I-95. Very nice staff

No hot water. TV didn’t work. Customer service was awful. Moved from one room to another that was worse. A/C unit rattled so bad it was hard to sleep. We went from a room with a view to a room overlooking the back parking lot. They offered us free breakfast which was terrible.

Very close to the airport, food and shopping

Close to a lot of stores within walking distance

Close to the airport and the city of Boston

The bar area was definitely basic. They were not charging for parking on my visit.

Very clean property and friendly staff!

Service was great except the water in our room was warm instead of hot.

Great hotel with friendly and helpful staff! There are many shops and dining options within walking distance.

Stayed for one night and couldn't be happier with my choice. The front desk staff was very helpful.

The front desk women were absolutely horrible. I went to them with concerns of a dirty bathroom and no toilet paper etc. she didn’t care. She called the cops to “pretend” she care my mom was sick. The great thing is the cops loved me and knew they were in the wrong. Laselle. Chicano The second name I got wrong. But yes. All I can do is pray for them and to find happiness. God bless

Check in / out was good. Friendly staff. Room and bathroom were clean. Nice shower. Bed / pillows were comfortable. A/C worked great and room was nice and cool. Free airport shuttle (call for pickup once there). Cruise port shuttle $20 per person (schedule at check-in). McDonald's, Taco Bell, Dunkin, Chipotle, Firehouse Subs and Outback Steakhouse within walking distance. Perfect for night stay before cruise. Would definitely stay there again. Didn't use any amenities so unable to comment on them.

Only thing keeping from 5 stars is no hot water in shower

Very nice Hotel

Room was beautiful but the ac was a bit loud, toilet seat was loose and microwave was dirty and part of it was falling off. Pool/ hot tub were nice. Bed was ok. Transport was great and appreciated! Didn’t eat but it looked fabulous! Evening option of eating was great! Gym looked sufficient! Lobby is very nice for waiting. Lots of places to walk to~ shopping area was very nice-clean, music with beautiful landscape.

everything is very good

Location is excellent. Close to restaurants & shopping. Highly recommended. Will stay here again.👍

The room that we had we heard all the noise hard to sleep

Bed was good but sofa bed wasnt as good

Everything was close

Gh

The area is great. There were many things to do before the check-in. The hotel was really nice and the staff were nice too. I do wish parking was free but that a very minor issue

Property was dirty, room smelled like wet clothes, AC made such loud noise all night. Cleanliness was awful.

My husband absolutely loved our stay. The room is very spacious. All amenities in the room. Modern bathroom. I really love the renovation. Told all my friends about it already.

Loved

Very clean close proximity to shopping malls restaurant . Very nice

Not worth the cost. Rooms are dated and smell with old, loud air conditioning systems.

Stayed here while waiting to get on a cruise, convenient location with shopping and restaurants close by.

Nice

The room had a terrible smell and the mattress was uncomfortable. Only booked a 1 night stay and was booked on 6am flight so I didn’t request a room change.

The Staff Chervo

The pool had no access due to renovation

Clean and very nice place to stay

Convenient stay before a cruise. Airport pickup is helpful. Included breakfast is nice. Staff was helpful.

Stay was great however the pool was closed due to renovation. I wish we had been notified by email regarding this. Went down 2 days prior to cruise and were planning on relaxing and sitting by pool. We have been to Ft Lauderdale many times and have seen many of the sites already.

Great location , really enjoyed my stay here . Would stay again

We were disappointed the pool was closed due to renovations. The room was nice, the entire hotel itself is older but very obviously renovated. We did not like how the caulking looked in the bathroom, mold and stain accumulation around it.

Very good

Stayed anytime before a cruise nice place to stay.

Check in was a breeze!! Staff is wonderful!!

The prices at the restaurant were a little high for my taste.

Room was clean. Pool was being remodeled. Wished I could use it since it seemed big. Overall a good experience.

Stayed one night before getting on a cruise. Perfect location, would stay here again

Great and quiet place for good relaxing

Didn’t know pool and parking lot were under construction. Hot water was out. Tv didn’t work. They did try to fix tv and eventually fixed hot water. Beds were very comfortable. It was quiet and dark with the blackout shades so got good sleep.

Even though the hotel is under construction the staff was great, the hotel is coming together very nicely and the area definitely did not disappoint.

Check in was quick and my room was ready early no issues whatsoever

Pool was closed and property is under construction. The hotel should notify customers prior to booking.

Was perfect for the night before our cruise. We would definitely stay here again!

Will definitely book again.

Everything isfine

Shows free breakfast with booking lied about that charges 14.99 a person. Pay 180 a night should come with it!!! Not staying there again! Air conditioner was noisy rattled. Check in was rude! Rethink the free breakfast. Had 100 people said never again!!!

Room didn't get cleaned. Asked several times for the TV to be fixed and no one ever showed up. Construction equipment outside the bedroom window didn't give us much rest. Breakfast was not good.

Lots of construction. We couldn't get our car in and Expedia said parking was free and it's not! I rented a car and would have reconsidered.

I expect a little more when I book something associated with the Hilton. This hotel is simply okay. Served it’s purpose but it is nothing special and extremely old with zero updates. Our toilet and sink both did not work and things just felt dirty. It’s nice being walking distance to the shopping and restaurants. Wouldn’t stay here again

This day was very clean and comfortable. It was quiet and the facilities were very enjoyable. We loved the pool.

Hotel was quite dirty. It was outdated too and not worth the expense. Staff was kind and helpful.

Overall, hotel is ok to stay. Convenient to stores and a few restaurants within walking distance. No major issues.

Hilton garden inn could not give me a receipt for what I paid you I am disappointed in your service. On ship in Atlantic. Need my charge for this Hilton Garden property. Desk could not supply as it is as Expedia. Send me a text please

Staff was very pleasant, room was clean, great location, and appreciated the little market pantry with good items for sale when we arrived in the middle of the night! Very much appreciated 24 hour airport shuttle pickup as well!

The bathrooms floors were dirty. When we went to take showers there was no hot water. The staff acted like they didn't care.

We were compensated with 2 day free breakfast during our stay. Overall a good hotel !

The hot water in the room isn't working and apparently didn't work 2 weeks ago when my parents were here. Also the tv only plays 1 channel and won't change. I will think twice about coming here again especially for the price.

The staff was very nice and friendly. Clean rooms

Great location for walking to restaurants and shopping.

It's a great hotel if you visit Ft Lauderdale and or are headed to the cruise port. Only comment would be the elevators are outdated. But overall great!

Would have liked to see a free breakfast. Pool was great. Staff friendly.

Stayed one night before a cruise, would use this hotel for longer stays too.