Four Points by Sheraton Fort Lauderdale Airport - Dania Beach

The property was very nice and clean.

Front desk very helpful

From the check in to the end of stay the hotel staff and amenities was Top Tier will definitely be booking again

The breakfast buffet was exceptional. The room was not accessible. Bathroom too small and bed was too high.

i was a little worried about staying here after all the bad reviews, but the room was surprisingly nice and everyone was super nice, i would definitely stay here again

Habitación amplia, muy buen desayuno, el personal muy amable! Sobre todo las chicas del desayuno! A mejorar: el agua caliente tarda en salir y sale medio fria

Staff was good and property in order. However, couldn’t believe they do not have the right package to play an NBA national championship game on TV!

Amazing staff. Thank you Ashley

Thank you Ashley. I have made this looking my home away from home.

Great Property and Great Value

Everything was good.

Perfect place. Fairly priced good service good pillows

Perfection

Superb

Window in the room didn't seal properly and the noise from outside was very loud. The faucet in the bathroom dripped all night. And there was a flashing green light coming from the smoke detector the entire time

It’s in a good location. They clean the room well and big towels. I had a little trouble with my early check-in paid process but it got resolved (paying extra). The black out curtains and ac need upgrading. Also one day the elevator didn’t work and I saw older people with luggage struggling.

Very good

.

I liked everything about my stay, besides the air conditioner. The unit was hard to adjust, made noise at a certain temp and room had lil bit of a scent

The staff was pleasant and welcoming.They kept the facility clean and was constantly asking if there's anything they could help us with.

Wonderful room. The staff was so nice

Good value!

Longer bar/restaurant hours

close to shopping , restaurants and airport

Nice place

Staff was great. They have a cute restaurant and bar on site and Luis was amazing. Really made our day!

It’s was nice clean and staff was very friendly

I have stayed here a few times now. The hotel is nice, clean, a good breakfast included & well maintained. My only issue is that they NO LONGER HAVE AN AIRPORT SHUTTLE after 4:00 p.m. All the websites said they ran until 11:00 p.m. We took an Uber, so it was not that big of deal. But don’t advertise it if you don’t have it. The night lead person said they have asked the third party sites & Marriott to change it but they have not. It is a great place to stay just expect no shuttle after 4

All was good and good customer service

Convenient location Mattress was worn and uncomfortable

Mattress was worn and uncomfortable

Room smelled like mildew

I like everything about the property. It's located near the airport and shopping area. Clean room, loved the breakfast area. Very friendly and helpful staff. Any time I come to South Florida this is where I stay. It's convenient. I recommend this hotel. I don't think you will be disappointed.

Exceptional

Le déjeuner continental très très bien et l’hôtel très très propre Je vais y retourner.

The front desk staff and bartender were extremely helpful and kind.

Everything was okay until I paid for an upgraded room and extended and the room that I paid was available because I came back in late to check in. This is the second time I have booked this room with a kitchen on Expedia and it was held and manager clearly stated that I booked on Expedia or 3rd party app so it’s not guaranteed. Super disappointing and I needed a fridge to store frozen meat to carry home only reason I paid for the upgrade.

Staff very helpful and room was spotless. Good location to walk to restaurants and some shops Breakfast ending so early, we missed it and were not told about time when checking in

Walking distance to restaurants and stores

A had a wonderful stay.

Clean room was okay. The breakfast good. The staff was excellent.

Walking distance to restaurants and stores

Exceptional

Breackfast was great, facilities clean. Loved the location.

Breackfast was great, facilities clean. Loved the location.

I love this hotel , great location

Loved the location! Close to the beach and restaurants. Staff is very friendly helpful. Very clean rooms.

Loved the location! Close to the beach and restaurants. Staff is very friendly helpful. Very clean rooms.

The Hotel was clean.

Everything’s very excellent. I will stay there aEverything’s very excellent. I will stay there again.gain.

Everything was up to par.

Was not impressed by my first stay here. We were "assigned" a room appropriate for someone with disabilities, which we did not request nor met the criteria for someone who needed handle rails in the bathroom. When we inquired about a room change on the night we checked in, we were told that they did not have another king room, but the request would be sent to the day staff. That apparently did not happen, and on day 2, the a/c went out. We requested new accommodations again, and at 12:45 a.m., a couple of hours after speaking with a front desk representative, we were offered a new room. Needless to say we declined and checked out early that morning. Would not stay here again.

Friendly staff, easy check in process. Good location and great price value.

Had an amazing stay. Manager on duty was exceptional

Ashley at the front desk is wonderful. She is kind, courteous, and very helpful. I recommend staying here because of her.

Very

Exceptional

Always nice to stay.

No complaints. Everything was great

Very convinient location to stay one night to get to the Fort Lauderdale airport

Great service & very clean

Very good

Room smelt like mold, carpet needs to change or something. Smell was horrible

Staff refused to answer a question concerning lost and found items.

Good

Staff refused to answer a question concerning lost and found items.

The food. Hotel advertises Shuttle From Airport. LIARS!! They blamed the 3rd party, but I received a text the day before my arrival directly from the hotel and an email from the 3rd party!! That's the only reason we picked that hotel. The room was freezing and very stuffy at the same time. The bathroom was filthy with mold and dirt, the television didn't work, the toilet didn't flush, the room smelled like smoke, so we had to change rooms the night we arrived, which was around 10:30pm. The bathroom was just as nasty. Other minor disappointments. We were offered breakfast for our inconvenience, which we had purchased breakfast with our room cost. Terrible! We will NEVER stay there again. I will post photos at a later time.

Superb

The food. Hotel advertises Shuttle From Airport. LIARS!! They blamed the 3rd party, but I received a text the day before my arrival directly from the hotel and an email from the 3rd party!! That's the only reason we picked that hotel. The room was freezing and very stuffy at the same time. The bathroom was filthy with mold and dirt, the television didn't work, the toilet didn't flush, the room smelled like smoke, so we had to change rooms the night we arrived, which was around 10:30pm. The bathroom was just as nasty. Other minor disappointments. We were offered breakfast for our inconvenience, which we had purchased breakfast with our room cost. Terrible! We will NEVER stay there again. I will post photos at a later time.

Good

Overall excellent!! Breakfast very very good and service as well. For me everything was good.

Left too early for breakfast. I was told there would be fresh coffee, there was not. I stayed overnight. Not enough time to rate

Overall excellent!! Breakfast very very good and service as well. For me everything was good.

Left too early for breakfast. I was told there would be fresh coffee, there was not. I stayed overnight. Not enough time to rate

Staff was very friendly and helpful and made our stay very welcoming. Will definitely stay there again.

Very nice place to stay

Clean Room

Exceptional

Exceptional

Staff was very friendly and addressed a concern that I had immediately. Let us check in early after a cruise. Breakfast was good with lots of fruit meat, eggs, and pastries. Everything was great!

Staff was very friendly and addressed a concern that I had immediately. Let us check in early after a cruise. Breakfast was good with lots of fruit meat, eggs, and pastries. Everything was great!

Exceptional

Smells good

Didn’t stop in for breakfast but it definitely smelt good

Yes

All items were above standard's including the bar food in the late of day.

Nice people

Always a lovely place to stay!

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Breakfast menu good,, ,bar excellent

Room on the 5th floor wasn’t great (smell+). Dinner in the bar wasn’t great. Breakfast was fine. Arranged shuttle transportation to the airport. Pickup was 45 mins. Late. Wasn’t advised that there would be a $10 charge for each person +tip. Made other arrangements the following week.

Room on 6th floor was better than the week before on the 5th floor. Better smelling+. Had to request extra towels. Breakfast was fine but did not eat in the bar given quality the week before.

Breakfast was good.

I arrived and they greeted me, processed my check in super fast, gave me a sweet welcome gift, and also let me spin the wheel for a sweet ending to my stay as well. Called to check how i liked the room after I got in which i thought was very nice of them! Thank you for everything!

nothing My 1st room had the screeching of the outside a/c unit. the transfer room smelled musty. The hot tub/pool area had adults having obvious sexual interactions and my kids were witnesses to this! it was terrible! If a ZERO was an option ... I would rate it a ZERO!

Absolutely Loved My Stay Here! The Atmosphere Was Peaceful, The Hotel Was Spotless, And The Staff Made Me Feel Welcomed From The Moment I Arrived. The Beds Were Super Comfortable, The Amenities Were Great, And The Overall Experience Was Top Tier. This Hotel Truly Made My Trip Even Better. I’ll Definitely Be Returning Soon! ⭐️⭐️⭐️⭐️⭐️

Had An Amazing Stay! The Hotel Was Clean, Beautiful, And Very Comfortable. The Staff Was Extremely Friendly, Professional, And Always Willing To Help. The Rooms Were Spacious, The Service Was Excellent, And Everything Exceeded My Expectations. I Would Definitely Recommend This Hotel To Anyone Looking For A Relaxing And Enjoyable Stay. Can’t Wait To Come Back! ⭐️⭐️⭐️⭐️⭐️

Had An Amazing Stay! The Hotel Was Clean, Beautiful, And Very Comfortable. The Staff Was Extremely Friendly, Professional, And Always Willing To Help. The Rooms Were Spacious, The Service Was Excellent, And Everything Exceeded My Expectations. I Would Definitely Recommend This Hotel To Anyone Looking For A Relaxing And Enjoyable Stay. Can’t Wait To Come Back! ⭐️⭐️⭐️⭐️⭐️

Friendly staff, excellent one night sta

After returning from work late at night, I specifically informed the front desk that I would need a late checkout and asked that housekeeping be notified in advance so I would not be disturbed. I made this request especially because I had experienced an issue during a previous stay with housekeeping repeatedly knocking on my door. Despite my request and the assurance that it would be communicated, housekeeping knocked on my door the following afternoon and even attempted to open it. Thankfully, I had the safety latch engaged. This situation was extremely concerning and could have easily been avoided with proper communication among staff. When I contacted the front desk to express my concerns, I was simply told that they would “have a talk” with housekeeping. In my opinion, this should have already been addressed, especially after prior complaints regarding the same issue. Unfortunately, due to the lack of accommodation and repeated disturbances, I do not believe I will be returning to this hotel in the future.

TV channel selection. No shuttle from airport.

Didn't get a chance to have breakfast because we flew out early TV channel selection. No shuttle from airport.

Staff was apologetic, but that didn’t change the fact that I had to sleep separate from my wife.

Staff were very nice and kind :)

The staff and property was nice. By using the 3rd party website, booking.com the hotel would not honor the free airport shuttle advertised. Upon arrival I called as indicated in booking details and was advised shuttle was not available and to taxi or uber to hotel and they would reimburse the cost and to get a receipt. When checking in I provided the taxi receipt and was then told they could not reimburse me as I book through a third party and not directly through hotel. It has now close to 3 weeks weeks and still do not have it resolved.

Location is close to airport. Can't find anything else that I thought was good. I did not check in until almost 1 a.m. due to travel. Front Desk clerk was neither friendly nor welcoming. I was not welcomed as a Bonvoy member. Lobby was filled with some very loud guests who were drinking and were asked by the clerk to quiet down. My room was below par- lumpy bed and flat pillows. Very disappointing ! I normally stay at the 4 Points on 17th Street but thought I would give this one a try. Never again. I expect more from the brand.

We would stay there again when in the area so I believe that already says a lot. The beds are great and so was the breakfast!

The shuttle to the airport was very nice. The driver was great. The check in and check out was fairly straightforward. The location was good. I needed to go shopping for clothing as my suitcase was misplaced earlier in the trip. There was a group of strip malls that had stores like Marshalls and Ross Dress for Less within walking distance. The coffee maker in the room didn’t work with the coffee pod holder provided. I took this issue to the front desk in the morning and was told that there was coffee in the breakfast area. Therefore, I was unable to have any coffee at any time in the room. We were told that we had to call when we wanted a pick up from the airport. We didn’t bother as we have foreign phones and it would have cost extra money and possibly a long wait. Therefore, we chose to take a cab. In the very early hours of the morning, before 6am, the noise of a rubbish pickup disturbed our sleep. The window was not in any way sound proofed. Additional noise also came from the road from noisy cars in the early hours. Breakfast was ok, but not much for a person who is gluten intolerant and avoids dairy.

Super

The bartenders were arguing and 1 walked off. The rooms are dark and very noisy aling the Highway. Hard to sleep there to catch a flight. Lightning is poor and walls in the room is dark so getting ready in very early morning when its still dark was difficult

Totally recommend staying close to the airport if you are cruising the next day!! It was Busy but understandable!! Highly recommended!!!!

Great location and proximity to the airport. Loved the shuttle and it was right on time to take us to the airport

Internet was reliable, aiport shuttle could improve only once per hour and they didnt have room for us. So we ened up taking an uber. Staff at the hotel very helpful and friendly

Front desk clerk attitude towards me was off putting

Nice staff, clean hotel

The complimentary breakfast was a nice feature as we were not expecting it. Food was fresh. Coffee was excellent.

The staff was fabulous. They could not have been more engaging and helpful. My son and I stayed at the Marriott courtyard close by for a few days before we headed to Key Largo, but upon our return I decided to change it up and came here. I'm so glad I did. Will def be coming back. PS..ur pool needs work!!

Staff

Great room and location!!

Amazing staff all around

Perfect

Nice breakfast, nice room, quiet!

The breakfast was pretty good.

The TV remote didn't work. Jordon (front desk) had maintenance respond with a new one right away Food at the restaurant. Dinner was good, but we were given a packet with plastic utensils/a paper napkin/salt & pepper packets. Breakfast was really good and we had real cutlery wrapped in a cloth napkin. This was very odd to me

We had s very nice stay at the Sheraton Hotel in Dania Beach. The breakfast was fantastic.

Great hotel great manager. But there was no free shuttle from airport and no free shuttle to cruise ship port

The lobby was stuffy, and the room could use some updating for sure. There was no "gift" to the elite member, which I am. The hotel was not very clean.

Everything was great

They charged for parking when we did not have a car.

Breakfast fruit were fresh and tasty. Bar staff were polite and helpful. Management was polite and friendly. Room was spacious and very comfortable

All together not impressed. Staff at check-in was less than desirable and directing us where to park and shuttle information. Many things need replacing like the carpet in the hallway's. Location to airport was convenient.

We had a flight cancel and the staff was very accommodating with the shuttle service! Allowing us to eat before taking us to the airport!

It was only one night but I would not stay again People hanging out in the lobby eating door dash Room smelled and was not clean There was a sticky substance on the headboard

Very nice staff and clean property!

Bar was fun staff friendly breakfast good

The desk staff were amazing, friendly and attentive. The hotel itself was run down and in need of a deep clean and updates.

The breakfast was nice and the food workers were very pleasant. This hotel advertises that it has an airport shuttle. We factored that into our decision, taking into account the savings of supposedly not having to use an Uber/Lyft/Taxi to get there from the airport. We called from the airport and they informed us that they only offer a shuttle going from the hotel to the airport. That is quite different from offering a shuttle from the airport. Since we and a lot of the others staying at the hotel were boarding a cruise ship the next day, the airport shuttle was of no use. I think this is blatant misrepresentation! There are a lot of hotels right in this area and the competition is probably fierce. This misrepresentation is not a minor one because we did take the savings of the advertised shuttle into account when making our decision to stay at this hotel. The staff could have cared less about this misrepresentation and were not very nice when we checked in, either. I would not recommend this hotel.

f there’s one place we keep coming back to again and again without hesitation, it’s Four Points by Sheraton Dania Beach. This hotel simply gets everything right. From its excellent location—close to the airport, the beach, and everything you need—to an overall experience that feels consistently comfortable, clean, and welcoming. The rooms are spacious, well-maintained, and extremely comfortable. The beds are especially great (which is not something to take for granted), and the level of cleanliness is always top-notch. But what truly keeps us coming back is the service—friendly, attentive staff who genuinely care, always listening to every request and going above and beyond to make the stay perfect. The breakfast is wonderful—fresh, varied, and generous, with something for everyone. The common areas, pool, and overall atmosphere are calm and relaxing, without unnecessary noise or crowds. Bottom line: this is not just another good hotel—it’s a place that feels like a home away from home. We’ll definitely keep coming back. Highly recommended!

Clean room. Breakfast was good.

Very nice place.Great breakfast.

We stayed here with friends the night before embarking on a cruise, we were picked up at the airport after a short wait and scheduled a paid shuttle to the cruise ship the following day. We weren’t expecting the added cost for the cruise terminal shuttle as this wasn’t stated in the initial information. After registering and paying for the shuttle for the following day, they got us to the Ship and all was well. The location was good and the room was comfortable and clean!

I enjoyed my stay, the staff are very welcoming and accommodating. They even called up to my room in the evening to check if everything was OK! They have a happy hour with drink and food specials on the main floor of the hotel. They also have an available shuttle to take you to the cruise port for a fee, but very convenient. I would highly recommend this hotel and I will stay there again.

All great

Did use

Clean

I came across Four Points by Sheraton Dania Beach on Booking.com after a long road trip when I decided it wasn’t worth driving back the same day and I’m so glad I did. From the moment we arrived, the front desk employee was incredibly kind, welcoming, and genuinely helpful, which made a big difference after a tiring day. The hotel and our room were extremely clean, and the entire staff we encountered was pleasant and accommodating. Traveling with just my daughter, it was very important for me to feel safe, and this property absolutely provided that peace of mind. I would definitely recommend this hotel to anyone looking for a comfortable and reliable stay, and I wouldn’t hesitate to book here again if I’m in the area.

Close to airport for early morning departure and the staff was very polite and helpful Smelled moldy, water leaking into man lobby, door keys didnt work, fire alarm had a strobing light, air conditioner was extremely loud. AND there was a man filming women in the lobby.

Clean great location

Friendly staff

The hotel was nice, bartender was funny, and never had to wait for a cocktail, even if it was busy. Did not have breakfast, only coffee. Restaurants were in walking distance also, a lot of stores. The only thing I can complain of, is there were not enough chairs around the pool area. Asked for more chairs, and was told what you see is what you get. We were able to make do with what we had. Will stay there again!

Breakfast did not have a good variety.

I love staying here. Clean and quiet.

The staff were very personable and helpful, and the room was clean. The wings and “loaded” fries in the bar were excellent, and the included breakfast was very good. THEY NO LONGER PROVIDE AIRPORT PICKUP—only drop off. We received an email reminder two days before with the number to call when arriving at the airport for pickup. I called to reconfirm the reservation and indicated that I had received the email but was not told about the change. When I called the number from the airport, I was told they no longer pick up and we needed to call an Uber. It worked out, and we were given vouchers for food from the bar and extra points, but it was very frustrating and time consuming. They should definitely change their email message and tell guests of the change if they call. The bed did not have a mattress cover—only the light “fitted” bedsheet that kept pulling off the mattress, which was black. The hotel is in an odd area with mainly hotels and residential areas. There are several restaurants but no drug stores or shops to pick up any last minute items.

Quick check in, comfortable and clean room.

Very nice hotel — I’d stay even if it weren’t “an airport hotel” but they need to improve shuttle hours and food options after 8pm

Nice area, check in was easy, amenities were nice. Airport shuttle only runs once per hour so can be a bit of a wait

Everything!!!!

Location was good The room smelled kind of like mildew

Great for 1 night stay!

We were there for an overnight stay. They advertised Happy hour cocktails and wings. That was a nice offering in the area. We didn't do that or the breakfast offered. Was so tired when we got there, just wanted to rest. However, they must have deep- cleaned the carpet in the room which was still damp and really needed to have time to dry(We used towels placed on the carpet to get to and from the bathroom. I did let the front desk know the next morning about it. This location is nice, so no need to get upset about and we've stayed here a couple of times. Great location if you're going to Port Everglades.

Excellent experience! Staff is amazing! Restaurant and bar were well stocked and service was great. Food was always fresh and delicious. Room was spotless and well appointed, although the shower was very slow. Overall it was a very good experience.

The bar was very well stocked and the staff quite efficient and friendly. The food was fresh and tasty. Menu, while limited, was good. Breakfast was hot and good with varied items to appeal to families and business travelers. Pool area was clean with plenty of towels available. Great location and great value for the money.

The bathtub was a little dirty but everything else was fine

We paid for a cab for six of us. The hotel rep said I would be refunded. This never happened, basically, they did not care. Would not recommend for this reason.

There was a wait to get into our room because we arrived early (came from the cruise port at 11 and check-in was at 4). Staff were able to get us in at 12 so we didn’t have to wait and come back. Facility was clean and staff was very friendly. Breakfast was pretty good too. The only thing is that our headboard was sticky. Everything else was perfect! Would highly recommend

Staff were very helpful polite informative about local areas of interest. Food was really good tasty well prepared. If i was to make two suggestions one would be to install safety bars in the showers second a scale that guests could use to insure that their luggage was not too heavy.

Friendly staff and great value. Excellent location

Poor communication and customer skills

good size room, good breakfast, nice to have the shuttle to the airport.

We booked a 2 nights stay via Expedia. I cancelled the second night because the room is not cleaned well, with a moldy smell and the hotel needs updating. I tried to get a refund for the second day through Expedia and Sheraton. A lot of back and forth and we didn’t get the refund. I will not book through Expedia nor go to that same hotel anymore.

The staff that we met first on entering was very rude and uninviting with giving out less information. She didn't even give me a AAA discount. And I am still calling that hotel to award me one. The breakfast was good but while booking it said that it will be on purchase $32, so was confused on that. It is very busy hotel though, and lot of them are people who are heading to a cruise or returning from it. I was not sure how would we like this hotel next to busy freeways but noise wise no problem, but we couldn,t take a stroll outside because of its location. It says Dania beach as its address but it's no where close to a beach. You need to take a ride to it. This was confusion too as we just went by the name and haven't checked the location and distance to the beach. Only if I could get my AAA discount of 15-20% as other hotels are awarding nearby.

We stayed here the night before our cruise. We were told there is a free shuttle from the airport, just call when we land. The front desk gal simply said “there is no shuttle available tonight.” Wouldn’t even give an explanation as to why. I feel she was very unprofessional. So, we paid $25 for a Lyft from the airport to the hotel. They have a service to easily book a for-pay shuttle to the cruise port. Do that when you arrive. The King with a couch bed is extremely spacious. The bathroom is large and the shower is huge for a hotel shower. Very clean room. The on-site restaurant has pretty good, basic food fare. We had cheeseburgers and fries that were very tasty and the service was excellent. Free breakfast was pretty good. Continental plus eggs, meats and fruits. A decent value for the area. Only real complaint was the airport shuttle issue.

This hotel was nice and clean. Bar in the lobby, which was also a nice addition. Only stayed to sleep for a flight. The issue arose from after my stay, I got charged for long distance phone calls that were made from my room phone, which I did NOT make as it's now the digital age & I have a cellphone. Upon checkout please ask for an itemized bill. There were $24 in charges that I did not get made aware until after I had checked out and an invoice was sent to my email a few hours after my checkout. To get this situation sorted it took about 4 phone calls to speak with different staff members, which when I asked to speak with the manager, I was informed that she was there but was unable to speak with me at that time. It was finally fixed 4 days after checkout. Hotel was fine, after was the issue

Unfriendly

Clean I liked everything

Sausage links were completely burnt and should NOT have been offered in the buffet

Stayed after a cruise and they were even able to accommodate an early check in.

Location is good, pool is VERY small. Overall, my stay was ok but the property needs to be renovated.

Very disappointed, property is much like a dated motel. Will stay elsewhere next time.

So convenient and close to shopping and five star restaurants Nothing that I would change

Airport shuttle is not used for pickups, which unfortunately was not mentioned when I called both before reservation and before arriva to confirm there was shuttle service. I had to find other travel when I arrived to the airport and called for pickup

THE RECEPTION THAT TOOK MY NAME FOR THE SHUTTLE WAS NOT FRIENDLY OR APPROACHABLE. THE SHUTTLE DRIVER WAS SUPER FRIENDLY AND ACCOMMIDATING.

Loved the room and the facility. Loved that they have a bar in the lobby. Staff very friendly.

Walkable to nearby Dania Mall for good food options.

Breakfast was ok Carpet was dirty, the hotel smells. The price was to high for the value. The pool was dirty.

yes

Close to airport, clean and handy to have bar downstairs.

The hotel was clean however its time for updates. The check-in process was easy and the front desk clerk was by herself with a long line and she didn't get upset. We had just finished a cruise and only needed a room for a few hours near the airport.

Staffs are friendly and helpful, but booking for shuttle was done difficult so we gave up and took a taxi to the hotel

Very friendly staff

Convenient and location.

Ashley (in training) was great in meeting all of our needs. Was so glad to have a room to store our luggage and the shuttle to airport! Thank you for a great stay!

From the time that I walked in from the time that I left everyone that was employed there was very nice and helpful

Convenient location for airport. Great size room with a couch . Happy hour at the bar 5-7pm was great. Fish and chips wasn’t great, definitely not home made and probably bought in a supermarket so I wouldn’t recommend the food. Food wasn’t great which is disappointing as we were tired and didn’t want to go out to eat. I saw some people got food delivered to the bar area, and probably should of done the same. Also there was two of us in the room and we only received 1 bottle of water a bit stingy.

Bed and room were perfect. Breakfast was no better than any included breakfast in many hotels, yet this one was $16.00. Both in the evening and morning there was not enough help. The NOISE. Couldn't sleep. It was a terrible long night. No one told me there was a noise machine next to the bed until the following morning!

The location is great, walking distance to shopping as well as dining .

No communication. I repeatedly checked on hotel transportation from the airport. Was told it was free & just call after we land. I did so, only to be told that they wouldn't be able to get us due to the time. It was 8 pm on a Saturday. They said we had to get a taxi or uber. $50 (to go 3 miles) that i wasnt planning on. Hell of a way to start vacation.

Shuttle service from the airport was a disaster. We were first told that there was no shuttle, then were directed to the wrong location for pickup. After finally finding the shuttle we found that all the seats at the front of the shuttle were used for luggage and the seats at the rear of the shuttle did not have functional seatbelts.

Overall really nice place and location. Only gave four stars based on some of the staff didn't seem to know much of the area, which was odd if they live there.

good overnight stay

The room was clean but the bed was bad. My husband I both have sore backs today. The pool wasn’t clean and doesn’t really get any sun and there weren’t enough towels or lounge chairs. The breakfast was $16 each for what is usually a free breakfast at other hotels. The elevators smelled like burnt rubber and made bad sounds.

Horrible

Horrible experience. They canceled room on us while we were on plane saying that we didn’t pay but we took pay at property option. There rebooked it but then had issues giving same price . Completely disorganized. Never again

Yes.

the room had a horrible smell of mold and urine

It was clean

The room had a very nasty smell like cheap cleaning priducts. There was no way to regulate the temperature it was either cold or swampy. There was one packet if coffee fir our 2 night stay. The Happy Hour was a great odea but fell flat with only one bartender trying to serve everyone.

Kudos for having a quality bar and sit down restaurant on the property. Rooms and customer service were also great

Every staff member was very helpful! Quick check in and love the kiosk in lobby for booking transportation. We booked transportation to and from cruise terminal and it was seamless.

The front desk staff were very friendly and helpful but I would pass on staying here in the future.

Very enjoyable stay and loved the view from the room.

Room had strange smells. Check in was really slow

Clean room, comfortable bed and pillows and close proximity to Port Everglades

It was very dark not not good for a traveler and the temperature was not consistant.

Room was clean, staff was nice.

Large clean room. Quiet and comfortable

Reservation not honored

Clean, comfortable, pretty. Great staff, accommodating

There was a large noisy air conditioner unit outside our room that made hammering, noises several times each minute, the whole time we were there. We didn’t notice it until we turned off the TV and went to bed.

Everything was nice and clean food was good except not much of a menu when i wanted something for dinner.

The hotel wasn’t clean. The room smelled moldy. The check in process was absolutely ridiculously complicated. They charged $433 per night and then we had to pay $15 per person for the shuttle to the cruise port, which we declined to do. Also we requested a shuttle upon our arrival but no ind was there. Turns out shuttle ended at 11:00. Who knew! Generally the worst, most overpriced hitel experience we have ever encountered. Absolutely terrible!!

Rude staff. Unavailable shuttle. No beer. Check in was a mess.

The room and hotel building itself was fine. I chose this hotel for 3 reasons - the shuttle to the airport, shuttle to the cruise port, and it had a bar. We stayed two nights before our cruise. We utilized the bar and shuttle from the aiport. The shuttle was good and good to work with however he made the people with children had to sit on the adults lap to squish everyone in the van. Kind of unsafe but we made it to the hotel. There the bartender was crabby and very unfriendly. The bar only had beer, wine and very limited spirits. I was disappointed but the men were happy to have beer. We stayed another night after our cruise. The issues were when we went back to the bar. They had no beer and no vodka. WHAT! So we ordered food and beer from outside the hotel. Then I went up to the fron desk to shuttle a shuttle for an early morning ride to the airport. They told us not available until 5 am and our flight left at 6am. So we had to make other arrangements for a shuttle. I was very upset and I told them about all this. The gal just said ahe was sorry and thats about all not manager involved or anything. The next morning we come down to go to the airport and the shuttle van is sitting right outside the hotel door. Then I became angry. This hotel did not care about its customers, the bartender also did not take care of its customers. If you run out of beer and alcohol, go to a liquor store to buy some alcohol and take care of your customers! That would be GOOD customer service!

Poor value for money

The room didnt feel clean, the floor didnt appear to have been swept.

Shower door didn’t close…etc

Great!

Be careful, multiple Four Points Sheraton in the area....make sure your map takes you to the right one!

Housekeeping was atrocious, the restaurant was a joke.

The hotel is older, and it is not priced appropriately.

Staff was excellent. They were courteous, communicative and helpful. I believe her name was Ashley! Breakfast was great and the location was A+. My only complaint was that cleanliness was an issue. Not terrible but rooms could use a good deep cleaning schedule.

Room was in average condition. Bed was pretty worn out and there was a slight ammonia type smell to the room.

Only one girl at the desk meanwhile manager at the back and didn’t come out to help. Very long lineups. Very loud noise from air conditioning fan that went off approximately every 20 minutes. No beer or wine at the hotel lobby bar.

The hotel is a bit worn, and dirty. When you come to the lobby and the carpet are stained and dirty, that tells you everything

Too crowded and overwhelmed staff

Offer an early check in option? Front desk staff could be more courteous. Sales manage was very nice.

Staff was great -room was very clean

Stafffgreat room outdated

Great location, great shuttle and great check in. Will definitely come back

Pool was closed for some reason and they wouldn’t even let us sit on the deck chairs. I asked if there was anywhere to sit outside and they said no. There was no notice given pool was closed

Very comfortable stay before our cruise

Hotel was okay. Bed was a bit flimsy especially the pillows. Staff were super nice and helpful. Bathroom fan was very loud it was as best to keep it off.

Room is big, convenient for walking and shopping

Nice and clean

The staff was very helpful and friendly. The room was nice and clean.

Very friendly

This hotel does not offer breakfast included. Certain rooms like ours did not include breakfast option and if it does the price is double the price of the breakfast buffet offered in the lobby. Staff rude

Perfect for what we wanted. Overnight stay before getting on a cruise ship. Very good location. Front desk was very welcoming, good size room, nice and clean, hotel manager was very present and engaging with guests which was a very nice touch. Will definitely use again.

Nice and clean

Guest service is great and friendly. Room isnt bad, good for a night or two.

Yes

Excellent

Yes very good

I expected much better for a Marriott/Sheraton. The carpet is very old and faded, warm, tattered. The walls, windows, and floors are dirty. The hallways have a funky smell. Someone from corporate needs to go in and inspect the property, it really is a stain on the Marriott reputation.

Room was great, but the employees were about as friendly as a bad headache.

Yes perfect

No early check in available and front desk staff was not helpful

The bathroom tub was peeling really bad there was hair in the tub hair on the walls and shower curtain

Excellent family friendly hotel

Great location

Yes

Be careful when you book the room with breakfast, at the time when we were making the booking, it asked us to select the refundable booking for extra $10, then we can have the breakfast selection for 2 for C$65, which come up to a total of $75. Glad that we didn't book it, because we only paid US$16 per person for breakfast at the hotel.

Room was clean and the staff were helful

Clean room, spacious, helpful people at front desk!

GREAT STAFF

Customer service/Staff was great. When ever in town will come back.

Water was no working for a few hours when I was waiting to check in the lobby area. Other than that no complaints. Close to FLL airport, very convenient for early morning flight.

Clean and quiet. Not fancy by any means but a good spot for a layover.

Room was very nice and clean. Staff was friendly just not real knowledgeable about the area and making recommendations to guest. Breakfast is not included which would be fine if it was a real breakfast but it’s more on the side of what’s included and most nicer hotels like this one

Ok

The staff were amazing but they were clearly under-staffed, especially when breakfast was being served. Only two people were visible, running around trying to refill coffee, napkins, etc. while lines were just getting longer.

It was an amazing stay. The staff was professional &

Room keys does not work twice

The staff was amazing

Staff. Everyone was great. Very helpful and professional.

The highlight of your facility by far, was the friendly, upbeat man working as bartender and waiter on the evening shift! He was wonderful under pressure dealing with a lot of people - many disgruntled because of trip interruptions. Kudos to him (I hate that I forgot his name).

The room was clean, and the front desk staff was friendly. I was disappointed in the airport shuttle. It did not begin until 5 AM so I had to take an Uber. Do not plan on getting food at the happy hour bar. I had to wait in line for far too long. I took the food to my room. I took a quick shower and sat down to eat, but the chicken smelled quite bad. I ate a protein bar and went to sleep.

The

outdated rooms.

Hair in bathtub Construction and drilling at 3am in morning

Everything was great.

Yes

Ashley the girl at the front desk was amazing - she was overwhelmed but still had a cheery attitude!

The bathroom in our room was nie clean. The elevators had 1 out of service so always waiting. We thought they had breakfast but it was a charge!

Staff were not very helpful at front desk for directions. Rooms needed some TLC

It worked for a night.I mmediately right next to interstate 95 so location was either convenient for traveling or stunk for hanging. It was quiet in the building though.

We arrived at 12:00.and waited 3.5 hours in lobby for a room. They had 3 cruise ships come in, weather and new people all come in once. They wrote all our names on a sheet of paper...2 pages...and had to look up and down for your name. The rooom was floor to ceiling luggage. Must be a better plan.

Understaffed and really dirty old hotel. I am so surprised for how expensive it was. I would not stay again.

When we arrived at the hotel. We found out that it had been overbooked and they cancelled our reservation. They booked us into another hotel 30min away from the area we need to be (cruise ship terminal). There were few rooms available at last notice but we did find something (poorer quality and $100 more per night), but at least we found a hotel room

The happy hour, restaurant, bar was completely under staffed. 20 minutes to place an order in line with 4-people. They ran out of most bottled beer, and it was still happy hour. Poorly managed!

Yes

Average

Outdated and tired. Needs to be refurbished.

Front desk staff was great

It was a very smooth check-in. The staff at the hotel was nice

No water pressure in the shower. Water temperature was scorching hot without ability to regulate it. Could not shower. By the time it was fixed I already had to leave.

Now I will tell you you're bartender got us a couple sandwiches last night and he is a joy a wonderful guy he is definitely a plus for staying at your location $$breakfast for $15

The hotel was stinking - horrible odor - front desk staff - no customer service skills

I would like to give a shout out two allison , higgins made our trip from hell so much better. She really stepped in and went above and beyond.Helping make a terrible trip a little easier. She\nHelped range transportation for us to get something to eat.She let us check into our room a little bit early. She's actually an excellent representative for your hotel. The one thing that I would like to note and I was a little disappointed in was that the staff was parking in the handicapped parking spots right up front by the entrance to the hotel. Was housekeeping and front desk personnel. Being a little disabled myself and needing assistance.Most of the time is very difficult when you cannot park in a handicapped spot to be able to get to easy access to the hotel. Other than that are experience.Here was delightful , and we would definitely come back

Waiting room was packed no service Our bed had ripped sheets and a mattress pad size double on a king Not acceptable

Didn’t eat breakfast

Yes, everything was good. We were allowed to get into our room early which was great. The staff was very helpful.

Convenient location! Front staff was very accommodating and flexible with requests from storing luggage and late check-out. Great breakfast variety.

The location is very noisy and the staff seemed overloaded.

Hotel itself was fine. The issue was waiting for over an hour for shuttle from FLL airport. Shuttle amenity was one of the principal reasons we chose this hotel.

Stayed the night before leaving for a cruise. The room was clean and the breakfast was great, airport shuttle was good too.

Basic. The location was not great. I would have preferred being in the Dania Mall complex where the Hilton and Springwood Suites are. The walk to the mall area (to eat lunch and dinner) was not great. Overall I wood not stay here again.

Decent hotel. Restaurant could be better. Front desk staff was very friendly. I would stay here again if needed

Friendly staff. Easy access to highway. Close to airport

Great location, rooms are a good size, nice pool, great hotel staff. Great shuttle service.

Good room

Very cold. We are very disappointed

The rooms were clean but the toilet did not work that great in any of the rooms i was in. We rented 2 rooms the 1st stay and 2 rooms on the return trip. We got there at 4:15 and no rooms were available. Had to wait over an hr to get a room. Staff at front desk isabella and jordan were both very friendly and helpful. The pool needs more chairs for people to sit

Clean room, comfortable.

Room was clean, but i booked for 4 and it was set up for 2.

Breakfast menu was nice, for a fee.

Front desk young man was super professional. Help me with check in and pay parking at hotel for my business trip, arranged courtesy transportation to airport in the morning, changed me to another room due to broken door lock. He was amazing! I ll return to this hotel again

Room was great!

Didn’t eat breakfast wasn’t spending 15$ for it.

The room is nice all is well

And the place / carpet smelled like it was coming in water for a few months

Super friendly staff!

When we checked in they gave us the wrong type of room. We had a pull out bed but no linens or pillows or blanket for it and we had to make up the b ed ourselves. There are no vending machines and no place close to buy anything

Staff is nice but the room is smelly and not clean.

Rooms are old. No proper lighting

The front desk staff was so friendly and helpful. They answered all of my questions and took the time to explain transportation options and items of interest in the area.

Rooms were super dirty and smelt really bad, towels had hair on them when we checked in. Very smelly and dirty experience.

Dirty bathroom, hotel felt worn out

Convenience to port terminal with paid shuttle. Room cleanliness perfect! Quiet.

Breakfast was not included

The room was spotless staff were amazing

Very clean but dated decor

Great place to stay before a cruise. They have shuttle services to the cruise port and airport for an extra fee, very reasonable price.

Clean comfortable room. Rather noisy late into the night. You can blame that on guests but management should take steps to control it.

Great room, Great staff, Amazing Breakfast! Will stay here again

Pretty old and people were drinking in lobby. I would not recommend. Booked for king and sofa bed but got only king bed. Only good about this hotel is its distance from the FLL airport.

Nice clean hotel

It was fine for a one night pre-cruise stay.

Overall stay was fine but annoyed that the cleaner/hotel staff stole my tortilla chips. I left one morning and told a cleaner who happened to be in the corridor outside my room that there was no need to service my room. I took almost all my belongings with me (which I always do to avoid tempting thieves). When I returned that evening, the room had indeed not been serviced (trash still in the bin/next to the bin etc) but a card was left on the floor to say they tried to… and a bag of tortilla chips I left on the counter had been taken. Just why?! I wonder if I had left my actual belongings and valuables what might have disappeared.

I will never book with Four points again.

Poor shuttle no hours for early departure. You have to schedule shuttle and only starts at 5am. We needed to get to airport by 4am so probably wont stay there again

Good

Room was spotless-Staff was excellent! All of them, especially the young lady at the main desk. She was so helpful & kind.

Hhhh

It is just a three stars hotel.

Firstly , the bathroom was too small and had an odor in the original room that we errr in. Secondly this place was far too pricey for the way the room looked. Thirdly , the day we came back to the hotel we had a major flooding by the foyer area which didn’t seem to come from the bathroom or the fridge. We called downstairs and no maintenance worker ever came to we were switched to another room. This was supposedly a “suite” but was just as small as the regular sized room, with no view 🙃. Lastly , the biggest inconvenience is not being charged the full price right away. The first night was one bill , the third at night was an addition because they didn’t charge the right price the first time around , and almost the last night we were charged the 100 for incidentals , which should always be charged the say of checking in! I would never stay here , or refer this place to anyone! Finally the bathroom in the room we were swapped out with , had mold and mildew on the tiles. I don’t recommend this place to anyone! The ladies at the front desk were great though!

The hotel was nice. Clean and spacious. Easy check in and staff were wonderful. Near highway so if you have a room facing then loud noise throughout the night. I will stay here again.

Location was great. Hotel was clean and nice. Staff was friendly and helpful.

Breakfast & shuttle service. The front desk staff was helpful

Staff were nice. Great young man at front desk, very friendly and helpful. Room ok. Shuttle a bit crazy. Wish there was an area shuttle. If it just ran every hour and dropped off at an area with shopping and restaurants

The lighting in the room is horrible. The cool temperature bulbs create a stark, warehouse-like atmosphere. Why not switch to warm temperature bulbs? They cost the same and create a much cozier environment.

Isabella and Conrado were excellent to work with!

Rooms

The only issue I had was the bathroom light and fan stopped working on the morning of checkout and I had an early flight...called guest services but maintenance wasn't available until after I would've checked out.

Staff was professional and courteous! Room was comfortable and clean!

Everything was fine!

Everyone we interacted with was very friendly and helpful. The room was clean and comfortable.

Dated and no lighting in room

Very rude staff

The front desk was under staffed. The staff was nice, but they said they would contact me when the room would be ready in 30 to 60min. Waited 1.5hrs and had to line up again for 30min to check in.

Excellent hotel

Clean, friendly

Yes everyone was good

Clean rooms and courteous staff

Check in was easy! We beat the crowd! Very busy place. Room was clean.

Staff was very friendly, room was clean and the beds and pillows were excellent.

I didn’t like the fact that I thought I had breakfast included and I made a waffle and the lady basically made me throw it away after it was made , what a waste , at that point I could’ve just ate it , but it wasn’t a big deal I misunderstood my agreement for room and thought breakfast was included other then that the stay was fine.

Assistance with booking a shuttle to the cruise was not forth coming. I had to pay for breakfast and I thought breakfast was included in the cost of the room. I was somewhat disappointed

Lower than usual quality. Odd location with no surrounding restaurants or shopping within walking distance.

Yes...clean, spotless

Overnight Staff ( front desk ) was very rude and not the least bit helpful! Made this one night stay very unpleasant. Now the morning front desk staff was a totally different story. They were very polite, accommodating, and kind, which is why I gave the hotel three stars, instead of one or two!

Good shuttle service and front desk service

The room was great. No issues. Staff was also great.

Great location, Excellent customer service, Clean hotel.

Excellent

Great room great staff wonderful location.

The best part of this hotel was the gentleman who worked in the bar/dining area. He didn’t have any help and went above and beyond to help everyone. He was kind, friendly, knowledgeable, and had exceptional customer service. He needs a raise!

Nice clean room, a little musty though. Friendly staff and a great Cuban cuisine restaurant across the street

Great

Long wait time for Air Port shuttle

Room was clean and beds were comfortable. However, the blanket was not much more than a sheet and the pillows went flat once you put your head on them. Called the front desk to ask for actual blankets and more pillows but couldn't get an answer. Went downstairs and asked about getting this stuff and the front desk person took a note and said she will have the items brought up. However, after more than 30min, I tried called again to get an eta. She then informed me that hoisekeeping had left for the night and couldn't leave the desk so we would have to come get them. Not a big deal really but was annoyed that she didn't bother to take 60seconds to call our room and tell us. It was late at night and we had an early flight. We just wanted to get to bed. We also tried to sign up for the shuttle in the AM but the tablet said there werent enough spots for our party of 4. No biggie, we will get an uber then. Only for the shuttle to have next to no one on it as we went out to meet the Uber driver. Can't comment on breakfast because they wanted $31 more to include it and it would have only been for 2 people. Overall, an ok stay for a last minute reservation due to our cruise ship not getting back in time for us to make our flights.

Very nice

Roomwas spotless but shampoo & soap containers empty. Only one coffee in a 2 person room. Understaffed front desk. Otherwise great.

staff friendly, everything as advertised...thank you.

The room was nice although the bathroom was tiny. The website led me to believe the breakfast was an amenity included in the stay which it is not. Breakfast is $15 per person. Standard eggs, cereal, yogurt. Coffee is very good though. There is a bistro bar restaurant but food was terrible and there was only 1 guy (who deserves a medal) tending bar, waiting tables and serving. He was amazing. Never stopped moving but still, food not worth the price. Very disappointing.

Ok

Staff support lacking

Check in was not pleasant. Unfortunately never coming back.

Clean and comfortable

Room had trash on the floor and opened water bottle on the coffee bar. The room was also very noisy, we listened to 95 traffic all night outside the window. Needs to be sealed better to help with the road noise. Also, room wasn’t ready when we were slated to check in at 4. Had to wait.

Airport shuttle was convenient

Staff & room

Nice area

Uber to and from Airport to hotel was quick and easy, staff was very pleasant.

The pillows smell terrible they need change the cancel one reservation and don’t try contact me

Would definitely recommend this hotel for the value.

Staff was wonderful. Room was clean. Our window shades were broken. Definitely too close to the highway. Lots of traffic noise...but the little white noise machine was a nice touch.

Clean room, friendly staff and airport shuttle.

Overall housing need to step up the cleaning. Front desk lady was very nice and helpful.

Stay was good service was efficient, room was clean and spacious.

Hotel was nice,

Front desk staff as friendly and helpful.

The sink in the bathroom had a leak

Overall good

Clean and convenient

Arrived very early, like others, from Port Everglades, was able to check in at 2:00pm. Wish it had been sooner, but we understand.

Room size and comfortable

Renovations to the bathroom. No coffee refill the next day they tardy the room

Waited over 2 hours for a room and staff wasn’t pleasant

Staff was great.

Service is slow, needs some improvement smells very musty. Far walk from restaurants and shopping. However, the receptionists are welcoming and trying there best.

When arriving to check in at 4pm we were delayed an hour due to management making a list of others who had tried to check in earlier in the day before check in time and allowing them to check in first. There was approx 30 people in the lobby that were very upset so anyone checking in at the correct time was delayed due to this process. Agents working were very rude and not explanatory of the reasoning for the process. The room was not cleaned properly. Trash from previous people was found in the room and mattress was dirty

Had an airport shuttle which was very convenient. Close to cruise port. Room was spacious. It had a fridge. Front desk was great.

Clean room, great staff!

Yes

Staff was very nice & accomodating. The bar was not open that night but no biggie. Thank you for an amazing stay.

Love the white noise machine that are in your rooms!

Reception was excellent. Room was clean,

The staff were very friendly and helpful. Also, the room was clean and comfortable.

Spotless room engaging staff and shuttle service provided

i booked a king bedroom and they sold it. i had to stay in a queen room. the first room toilet flooded out and we had to change room in the middle of the night. that room did not have any drapes either. It felt cold and the morning light came straight in.

Great clean place to stay

Was disappointed that I was unable to use the printer. OUT OF SERVICE 😔

Facility was extremely limited. Bar closed at 10:30 on a Saturday night. Huh? $15 for breakfast? What? $12 pp for shuttle to cruise terminal 11 min. Seriously? We felt unappreciated from the moment we stepped inside.

Clean room

The room could use a good cleaning.

The cleanliness was good. Close to the airport and many good restaurants. Didn’t have many amenities and they failed to mention that breakfast was not included when making the room reservations.

Very clean awesome staff delicious food, shuttle service

No. Resv doc had no phone no for shuttle.

Front desk very welcoming and helpful. Room very clean.

N/a

front desk was very helpful printing boarding passes and information.

No free breakfast

The TV in the room would not turn off properly and the backlight stayed on and made sleep every difficult as it lit up the whole room!! We arrived late so just wanted to try and sleep and wasn’t able to call reception for them to try and sort. Ruined the stay as was not able to sleep properly. Told reception on check out but they didn’t seem too interested just that they would get an engineer to check but that doesn’t affect a ruined night sleep.

Great , clean , relaxing

Friendly staff upon check in. Very clean property, nice rooms. I like the location close to cruise port

Nice staff and room was very clean. Lobby smelled clean and inviting.

Had a great dinner and drink at the bar. Luis was so helpful, pleasant and welcoming. It was obvious that he enjoyed his job, working with people and making everyone feel special. A true asset to Four Points.

Pleasant receptionists.

Great staff

Shuttle took an hour to pick us up from the airport. But they are literally 10 minutes away.

Hotel was clean and accessible. The only issue was our room was facing thr highway and the noise from traffic was loud. Room had an odor when first entering. We tried calling front desk but noone answered.

Was clean, staff friendly. Good free coffee. But for breakfast you have to do the buffet can’t just pay for bagel. The printer was broke and unusable which made challenges. Staff was helpful though in getting me my documents. The only bad thing when arrived at airport called for shuttle at 10PM was placed on hold. At 10:22 pm no one got back to me and I was told shuttle only runs to 10:30 pm which I was given incorrect information it runs to 11 pm. I found the shuttle are the driver was pleasant and helpful. I was not on his list of pick ups but he took us anyway

Airport shuttle was ok. No comp breakfast provided. A guest name was added but wasn't in the system to receive a key.

It was worth the money. No thrills but comfortable mostly

Nice, clean room! AC worked well in room 121 and the bed was super comfortable. I wouldn’t be afraid to say that was the most comfortable sleeping bed for a hotel I’ve ever stayed in!

The facility was a recall on the customer service was pretty good.

Very clean and very nice treatment

Everything was good

The staff is AMAZING! The hotel is clean and comfortable, we had an early flight but the woman setting up the breakfast made us fresh coffee an hour before they were opening. The shuttle is the best hotel shuttle we've ever had, you set it up at a terminal in the lobby they send you an email confirmationand the vans are new, clean and comfortable.

The room was clean and the staff was nice

Glad there is an airport shuttle. Room was very clean!

Comfortable rooms

The hotel check in was quick and the front desk agent Isabella was friendly kind welcoming and knowledgeable she was exceptional the hotel was clean comfortable and quiet perfect location well definitely be back

The staff is super friendly and helpful. Did an excellent job and accommodating and helping me out. Food is really good and nice selection.

My stay didn't get off to a great start. I called a couple of weeks in advance to line up the shuttle because my reservation stated I needed to do that. When i called I was told all I needed to do was go to the pickup area and call when I got there. I did that and was told they would be there in 15-20 minutes. So 30 minutes later still not there. I called and they were surprised it wasn't there yet. I ended up waiting 1 hour befire they showed up. I said something to the driver and he said that was on the hotel aa they only pick up on the hour. Not good after a flight. They need to get together. Other than that and it being somewhat dated and the elevators being slow, not busy, it wàs ok. Bed was comfortable and return trip to the airport was good.

Hotel was nice, quiet, clean, smelled great, staff was friendly and stored my luggage for me and got me checked in early

Okay experience.

First far, muffins and bananas. Next day no muffins, third day no muffins or bananas

Clean room staff very friendly

The shades covering the windows need to be updated. The staff people were nice. The cucumber water is a good idea.

Everything was very pleasant!

Very nice accommodations, especially if you are here for a cruise!

Double charged for the hold of the room. We shall see if it actually falls off. Other than that it was a good check in process.

Breakfast should be complimentary

Staff friendly

The room service regarding cleanliness was excellent. My room was cleaned daily.

It was comfortable!

Our room was large, clean and very comfortable. Would definitely stay here again. Good value for the money.

The shuttle was convenient for us. It was close to everything.

Staff at check in were rude...One was caught throwing my delivered packages into the hallway from the storage room. Which was appalling since she could have broken items and I paid for them.The hot water was hot, the fridge and microwave was plus. The Tv had limited channels especially when it was raining out nothing to watch...I work remotely the wifi was appreciated but had no table and chair area to work from or eat in the room...Additionally, nothing aboutbthe hotel was explained 🤔 like what time was breakfast was breakfast was paid or grab and go-never had any breakfast on property had no information....or that there was a fee for packages...what time was check out..that ice machines are only on even floors...also at check out I was not emailed a bill or given one so I know what was charged to my card...overall mediocre stay..won't stay again

Good

375584

Ok

Good

Didn't use the shuttle

1. The room smelled like wet dog. I understand letting pets in but the room should be properly cleaned after said stay 2. They charge $$$ for breakfast.

Clean room

Very good

Clean room, Friendly & Extremely helpful staff, airport shuttle service was excellent. Overall enjoyed my 4 days here !

Staff was very helpful. They helped me to find an excellent restaurant and also encourage me where to get the Uber and how.

The TV didn't work and the room smelled.

Great service

Left a jersey and earbuds in my room. Called and asked if they could be shipped, only for them to say "nothing was left in the room" a disappointing end to an otherwise fun stay

Everything was wonderful clean , the staff was nice , breakfast was on point, shuttle was on time to be picked up and dropped off, i recommended it thank you

Clean and quiet property

Everything was perfect

Clean room, friendly staff, airport shuttle perfect, bar tender the best!

Had issues with housekeeping. Asked to speak to a manager, called several times to front desk and manager NEVER called back. I guess they're not interested in hearing what I have to say.

I stayed at this property in July 2025 and the front desk agent was personable and inviting. This trip the gentleman at the front exuded a calm demeanor. The room was not a clean as the last time I visited. The ac was loud and no attempt to adjust the thermostat proved successful, so I froze the night. Additionally, in July I was able to get the shuttle to the airport by asking at the desk. This time i came down to get the shuttle and was told that i needed to sign up. Sure, no problem. Its 845am. I need to check in for my flight by 930. The shuttle leaves every hour on the hour. I sat in the lobby and waited. At 905 i ask about the shuttle and was told whomever came into the lobby and asked who needed to go. NO ONE EVER ASKED. The front desk agent was very nonchalant, said he called the person, they said they made the call. NOTHING. I had witnesses in the lobby who confirmed that no one even called for persons. I am writing this as i sit in the lobby at 930 still waiting to get to the airport. If this is an amenity of the property. THIS SHOULD BE COMMUNICATED. I chose this property for proximity to the local shops and airport. But it is not the only one in the area.

Well kept property , my only gripe was the breakfast wasn’t included and I thought it was I half/ misread it

I did not check out the gym nor the kitchen

convenient

Enjoyable stay

Welcoming staff, clean all around. Near restaurants and the beach 🤗

Staff was very friendly, breakfast buffet was good!