Sterling Hotel Dallas

called to confirm and the person told me they were not affiliated with the hotel. i did not stay there. will be looking for a refund.

called to confirm and the person told me they were not affiliated with the hotel. i did not stay there. will be looking for a refund.

Missed my flight and was forced to stay at a hotel. All the other hotels were booked in the area so I thought to give this one a try. Went to check in and they declined my reservation saying they didn't work with third parties. The elevator didn't work while going up to the room and Once in the room it looked very dated. Slept with my day clothes on because I was worried I might get bedbugs.

Missed my flight and was forced to stay at a hotel. All the other hotels were booked in the area so I thought to give this one a try. Went to check in and they declined my reservation saying they didn't work with third parties. The elevator didn't work while going up to the room and Once in the room it looked very dated. Slept with my day clothes on because I was worried I might get bedbugs.

Horrible hotel. Bed had cigarette burns. Room full of roaches, crickets and cob webs. Toilet over flowed and flooded the room. Awful place to stay

Horrible hotel. Bed had cigarette burns. Room full of roaches, crickets and cob webs. Toilet over flowed and flooded the room. Awful place to stay

This hotel also has permanent residents and were told upon check-in that refrigerator / microwave could not be guaranteed for guests that were not long-term residents. This is a new policy as this is the 7th time we have stayed here for this event. It is crucial for us to have those items and will not be staying here when we return to Dallas if this policy is still followed, no matter how convenient the location. Property shows many signs of aging, but after asking, had everything we needed, room was comfortable and the staff was very willing to assist.

This hotel also has permanent residents and were told upon check-in that refrigerator / microwave could not be guaranteed for guests that were not long-term residents. This is a new policy as this is the 7th time we have stayed here for this event. It is crucial for us to have those items and will not be staying here when we return to Dallas if this policy is still followed, no matter how convenient the location. Property shows many signs of aging, but after asking, had everything we needed, room was comfortable and the staff was very willing to assist.

The staff is super nice but they alone can't save this awful place.

The staff is super nice but they alone can't save this awful place.

I will not stay in this hotel again. Carpets is disgusting, doors are missing locks. Bed mattress is old and hard

I will not stay in this hotel again. Carpets is disgusting, doors are missing locks. Bed mattress is old and hard

The building looked good from the outside, the reviews and ratings were good, the lobby looked OK, but the rooms are completely scuzzy. I know--I tried two of them. Filthy carpets, lights and telephone non-functional. Tiny old TV. I asked for a new room and got even less there--no lamps at all! This place apparently used to be nice, but--not currently.

The building looked good from the outside, the reviews and ratings were good, the lobby looked OK, but the rooms are completely scuzzy. I know--I tried two of them. Filthy carpets, lights and telephone non-functional. Tiny old TV. I asked for a new room and got even less there--no lamps at all! This place apparently used to be nice, but--not currently.

The coffe maker was dirty AND didn't work. The light fixtures had burned out bulbs. There were bugs in the bathroom and the towels felt like sandpaper. Never, never again.

The coffe maker was dirty AND didn't work. The light fixtures had burned out bulbs. There were bugs in the bathroom and the towels felt like sandpaper. Never, never again.

You get what you pay for ... I got fooled with the pictures of the reception area which is nice in fact. My excitement only lasted till I reached the 8th floor and exited the elevator. It smelt of low maintenance right as the elevator doors opened. The carpet in the walkway pretty much prepared me on what to expect. Shabby room overall. The bathroom state was ok. The TV was a joke, max 10 channels in which may be 5 work with some clarity! The remote battery was dead. Pillows display their age and abuse. Yuck!

You get what you pay for ... I got fooled with the pictures of the reception area which is nice in fact. My excitement only lasted till I reached the 8th floor and exited the elevator. It smelt of low maintenance right as the elevator doors opened. The carpet in the walkway pretty much prepared me on what to expect. Shabby room overall. The bathroom state was ok. The TV was a joke, max 10 channels in which may be 5 work with some clarity! The remote battery was dead. Pillows display their age and abuse. Yuck!

I understand that these was not a 5 star hotel, but there some no negotiable minimum expectations at any hotel. First of all the room did not had light, there was a light in the bathroom and on top of the sink, but that was it. For TV I was not expecting a 19" tube TV with 10 channels but 5 of them fading constantly. The carpet was dirty, but I mean dirty not stained. It seem like there was some drywall job done recently and the dust and drywall pieces were still on the carpet. Also there was a weird damp smell in the room. The last thing, but pretty bad too, was that the AC unit could no be adjusted so it could only work full blast. Which made the room super cold.

I understand that these was not a 5 star hotel, but there some no negotiable minimum expectations at any hotel. First of all the room did not had light, there was a light in the bathroom and on top of the sink, but that was it. For TV I was not expecting a 19" tube TV with 10 channels but 5 of them fading constantly. The carpet was dirty, but I mean dirty not stained. It seem like there was some drywall job done recently and the dust and drywall pieces were still on the carpet. Also there was a weird damp smell in the room. The last thing, but pretty bad too, was that the AC unit could no be adjusted so it could only work full blast. Which made the room super cold.

The hotel is clean, but very, very run-down. That being said, the outside/pool area was very nice. I hope that it is renovated soon.

The hotel is clean, but very, very run-down. That being said, the outside/pool area was very nice. I hope that it is renovated soon.

toilet would not stop running, found hair in the tub

toilet would not stop running, found hair in the tub

So my boyfriend and I came out here for a football game when we landed we found out that our reservation has been cancelled at holiday inn so we were searching desperately fire a hotel that wasn't booked. We found this one and I didn't see any pictures or anything first but it was $155 for 2 nights, I figured it had to be a decent hotel.. when we arrived it seemed good, the lobby was nice the front desk agents weren't professional though but they were nice. We went up to the room old, like a motel 6 the small tvs were fuzzy we had circuits go out in the bathroom and there was no shower curtain, when I called for more towels they wanted me to go get them.. but It was clean there were no bugs and a roof over our Head . I probably won't be staying here again willingly but if I was stranded and this was the only place open I would.

So my boyfriend and I came out here for a football game when we landed we found out that our reservation has been cancelled at holiday inn so we were searching desperately fire a hotel that wasn't booked. We found this one and I didn't see any pictures or anything first but it was $155 for 2 nights, I figured it had to be a decent hotel.. when we arrived it seemed good, the lobby was nice the front desk agents weren't professional though but they were nice. We went up to the room old, like a motel 6 the small tvs were fuzzy we had circuits go out in the bathroom and there was no shower curtain, when I called for more towels they wanted me to go get them.. but It was clean there were no bugs and a roof over our Head . I probably won't be staying here again willingly but if I was stranded and this was the only place open I would.

It was very pleasant; staff as well. Frig & micro so I could have the nice frozen meal I bought at the CONVENIENCE STORE INSIDE THE HOTEL! I bought ice cream for dessert at that same store. It is the hotel I will return to when I fly out again.

It was very pleasant; staff as well. Frig & micro so I could have the nice frozen meal I bought at the CONVENIENCE STORE INSIDE THE HOTEL! I bought ice cream for dessert at that same store. It is the hotel I will return to when I fly out again.

The phone didn't work in the room. I missed a flight. There was a dirty wash rag in the shower curtain, but other than that, it was fine. I should have just asked to switch rooms to a phone that worked.

The phone didn't work in the room. I missed a flight. There was a dirty wash rag in the shower curtain, but other than that, it was fine. I should have just asked to switch rooms to a phone that worked.

after another 10 minute wait at the desk we got another room, which smelled bed, and was not very clean. the ice maker didnt work, and it looked like some bad things had happened in the room across from us.

after another 10 minute wait at the desk we got another room, which smelled bed, and was not very clean. the ice maker didnt work, and it looked like some bad things had happened in the room across from us.

The tv was ancient with crappy signal. There were no towels. The sheets had cigarrette burns even though it was a no smoking room.

The tv was ancient with crappy signal. There were no towels. The sheets had cigarrette burns even though it was a no smoking room.

There was no door on our bathroom, had to get new room. It was outdated, had no bed skirts, nasty bathrooms, bedding, carpet, the list look goes on. The pool was the only bearable thing.

There was no door on our bathroom, had to get new room. It was outdated, had no bed skirts, nasty bathrooms, bedding, carpet, the list look goes on. The pool was the only bearable thing.

The tub/shower looked like it had sewage backup in it. It smelled musty, The shuttle was very accomodating. We only stayed 3.5 hours.

The tub/shower looked like it had sewage backup in it. It smelled musty, The shuttle was very accomodating. We only stayed 3.5 hours.

Easy in and out.......Best mattress ever!

Easy in and out.......Best mattress ever!

The shower did not work. There was no phone or TV remote control in the room.

The shower did not work. There was no phone or TV remote control in the room.

Older classic hotel, need of remodeling, but nice.

Older classic hotel, need of remodeling, but nice.

Friendly service, however only one person at reception, and it took forever to get checked in. Only one elevator was working so had to wait on that as well. Our room key wouldn't work due to faulty lock. We made three trips downstairs to get it fixed which were failed attempts. Finally they sent someone up with a machine to get us in. Not to fix it. So if we left room someone had to stay in room to let you back in. So overall crappy.

Friendly service, however only one person at reception, and it took forever to get checked in. Only one elevator was working so had to wait on that as well. Our room key wouldn't work due to faulty lock. We made three trips downstairs to get it fixed which were failed attempts. Finally they sent someone up with a machine to get us in. Not to fix it. So if we left room someone had to stay in room to let you back in. So overall crappy.

The hotel was nice, loved the pool and hot tub. When we arrived, we got our room key and went to our room to find out it was already occupied, no big deal got a new room. It was nice, it wasnt very cool though, we reported it and it was fixed while we were out that day. We had a smoking room, and guess what they had no ashtrays. The next day we went to the front desk to get towels ( they wont bring them to you) and apparently they were out of them too.

The hotel was nice, loved the pool and hot tub. When we arrived, we got our room key and went to our room to find out it was already occupied, no big deal got a new room. It was nice, it wasnt very cool though, we reported it and it was fixed while we were out that day. We had a smoking room, and guess what they had no ashtrays. The next day we went to the front desk to get towels ( they wont bring them to you) and apparently they were out of them too.

Air conditioner not working. Furniture and carpeting were stained/dirty-looking. TV reception was bad. We were moved to another room. Better view, but was missing the iron, coffeepot was broken. The gym room equipment was poorly maintained. Carpeting was filthy so couldn't use floor equipment. Swimming pool was clean but the lounge chair pads were filthy or moldy looking.

Air conditioner not working. Furniture and carpeting were stained/dirty-looking. TV reception was bad. We were moved to another room. Better view, but was missing the iron, coffeepot was broken. The gym room equipment was poorly maintained. Carpeting was filthy so couldn't use floor equipment. Swimming pool was clean but the lounge chair pads were filthy or moldy looking.

The room was clean but the halls had an odor, I had 2 queen beds yet I only received 2 paper thin bath towels, 1 hand and washcloth, no bath mat and curtains didnt fully close at night.

The room was clean but the halls had an odor, I had 2 queen beds yet I only received 2 paper thin bath towels, 1 hand and washcloth, no bath mat and curtains didnt fully close at night.

Then, we decided to stay one additional night. The desk clerk informed us that the rate from Expedia was better, so we booked it through them only to find our card not working, no towels had been replaced, no new soap, no trash cans in the room, not one chair. Had to go back to the desk clerk three times to get towels, and a key new card to get into the room. After telling the desk clerk about the missing chair and waste baskets, we constantly received apologies from the staff, but no action was taken. We certainly not recommend this hotel.

Then, we decided to stay one additional night. The desk clerk informed us that the rate from Expedia was better, so we booked it through them only to find our card not working, no towels had been replaced, no new soap, no trash cans in the room, not one chair. Had to go back to the desk clerk three times to get towels, and a key new card to get into the room. After telling the desk clerk about the missing chair and waste baskets, we constantly received apologies from the staff, but no action was taken. We certainly not recommend this hotel.

During our stay at the Stering hotel, we were very unsatisfied with the hotel services. While staying there, over the course of a weekend we didn't received any hotel cleaning services. Not once did they come and take out the trash, make up our beds, and we did not receive any towels without command. This experience made the whole trip disappointing, and we will never stay there again nor will we recommend it to others.

During our stay at the Stering hotel, we were very unsatisfied with the hotel services. While staying there, over the course of a weekend we didn't received any hotel cleaning services. Not once did they come and take out the trash, make up our beds, and we did not receive any towels without command. This experience made the whole trip disappointing, and we will never stay there again nor will we recommend it to others.

when the fridge and microwave were not in our room, they fixed it right away and brought to our room. Loved the pool area!!

when the fridge and microwave were not in our room, they fixed it right away and brought to our room. Loved the pool area!!

It was horrible. I arrived with my husband and son and they gave us a room with no bathroom. We asked for another room and the one that we received the air was not working, it was hot as heck. The floor was more comfortable than the bed. Overall I will not be staying here again.

It was horrible. I arrived with my husband and son and they gave us a room with no bathroom. We asked for another room and the one that we received the air was not working, it was hot as heck. The floor was more comfortable than the bed. Overall I will not be staying here again.

Keep in mind that this hotel is located in the market center in Dallas. Upon arriving, I asked the front desk person if market was nearby. He asked me what type of market was I looking for. I really think he thought I was looking for a good rib-eye. We checked out the next morning.

Keep in mind that this hotel is located in the market center in Dallas. Upon arriving, I asked the front desk person if market was nearby. He asked me what type of market was I looking for. I really think he thought I was looking for a good rib-eye. We checked out the next morning.

The carpet had stains. There was no remote for the TV. No coffee.

The carpet had stains. There was no remote for the TV. No coffee.

I had to change rooms twice

I had to change rooms twice

Had a very enjoyable stay Could have bigger TV and vcr hook ups TV reminded me of the 60s

Had a very enjoyable stay Could have bigger TV and vcr hook ups TV reminded me of the 60s

A 30 years old building where cleanlines is not adequate. No restaurants around. The staff were super nice and friendly.

A 30 years old building where cleanlines is not adequate. No restaurants around. The staff were super nice and friendly.

When we checked in the hot water was so hot you could not take a shower. Then I called the help desk over and over finally they moved us from 131 to 128 another room. Then I could not access WiFi to do my work. I had to drive to McDonalds. I bought some food that I could not heat up in the room no microwave. It was the worse experience I ever had in Dallas. I would not recommend nobody to stay there.

When we checked in the hot water was so hot you could not take a shower. Then I called the help desk over and over finally they moved us from 131 to 128 another room. Then I could not access WiFi to do my work. I had to drive to McDonalds. I bought some food that I could not heat up in the room no microwave. It was the worse experience I ever had in Dallas. I would not recommend nobody to stay there.

We picked this hotel for the airport shuttle. The room didn't even have a piece of paper in it. The only place to eat was the expensive hotel restaurant or a Bar b que place next door which wasn't open at 5 PM. I would not recommend staying here.

We picked this hotel for the airport shuttle. The room didn't even have a piece of paper in it. The only place to eat was the expensive hotel restaurant or a Bar b que place next door which wasn't open at 5 PM. I would not recommend staying here.

This place should not even be open!!!!!!!!!!!!!!!!!! What a DUMP!!!!!!!!!!!!!

This place should not even be open!!!!!!!!!!!!!!!!!! What a DUMP!!!!!!!!!!!!!

The hotel needs some uplifts, but over all it is good for the price. I would stay there again.

The hotel needs some uplifts, but over all it is good for the price. I would stay there again.

customer service was good....had a issue with internet being done but they made it all good.

customer service was good....had a issue with internet being done but they made it all good.

If you just need a roof over your head, it's cheap and they always have vacancy. But if you looking for a nice place to stay, don't go to the Sterling.

If you just need a roof over your head, it's cheap and they always have vacancy. But if you looking for a nice place to stay, don't go to the Sterling.

Tiny bathrooms, one of our rooms was occupied, or recently occupied without being cleaned before they offered it to us. They asked if the room would work anyway instead of getting us a new room that had been cleaned. The drywall in the bathroom was falling apart. There was no continental breakfast. We should have just stayed at the motel 6 or the super 8, we probably would of had a better experience.

Tiny bathrooms, one of our rooms was occupied, or recently occupied without being cleaned before they offered it to us. They asked if the room would work anyway instead of getting us a new room that had been cleaned. The drywall in the bathroom was falling apart. There was no continental breakfast. We should have just stayed at the motel 6 or the super 8, we probably would of had a better experience.

When i arrive to the hotel they doesn't have my reservation and when finally give me my room the room have problems with the AC and the lights

When i arrive to the hotel they doesn't have my reservation and when finally give me my room the room have problems with the AC and the lights

What a smelly room that will never have me go again!

What a smelly room that will never have me go again!

The Sterling Hotel was the host hotel for the North Texas Square and Round Dance Association annual Round-Up October 26,27 and 28, 2012. And, we wanted to stay there so we could have the after parties. I knew that it was an awful hotel. However, some of the rooms were to have been updated. I don

The Sterling Hotel was the host hotel for the North Texas Square and Round Dance Association annual Round-Up October 26,27 and 28, 2012. And, we wanted to stay there so we could have the after parties. I knew that it was an awful hotel. However, some of the rooms were to have been updated. I don

it was fabulous!!

it was fabulous!!

Sterling Hotel, Dallas is di most stinking hotel we have ever stayed. we stayed for two nites, we change room to another still the same filtiness. the carpet stinks, no towels, TV not working, No conplementry breakfast at all and the furnitures need changing. I will stop here. Thx for asking.

Sterling Hotel, Dallas is di most stinking hotel we have ever stayed. we stayed for two nites, we change room to another still the same filtiness. the carpet stinks, no towels, TV not working, No conplementry breakfast at all and the furnitures need changing. I will stop here. Thx for asking.

The quality of the hotel was below a two star rating.

The quality of the hotel was below a two star rating.

Awful! The elevator was down so I got to carry my luggage up 6 flights of stairs. The cable was out and they didn't fix it. I called twice once before maintenance went home and once after they went home. The night clerk was rude and offered no solution. The whole hotel wreaked of smoke! The parking garage was not lit and it was scary at night to get out in the dark and walk back to my room.

Awful! The elevator was down so I got to carry my luggage up 6 flights of stairs. The cable was out and they didn't fix it. I called twice once before maintenance went home and once after they went home. The night clerk was rude and offered no solution. The whole hotel wreaked of smoke! The parking garage was not lit and it was scary at night to get out in the dark and walk back to my room.

Yea, so the hotel is from the 70's, but it was exceptable for an overnight stay, the bed was soft, the sheets were clean, the overall room was clean. The tv was old and didnt really have enough channels, but unless your there to watch tv its ok. The Pool was nice, it goes from 3 to 9 ft deep, thats rare to see these days! the desk clerk was nice when we checked in, when we checked out the girls was kind of squirrely, but nice. the little coffee bar in the middle of the hotel is nice, they had starbucks coffee, but you have to pay at the reception desk - weird? that night we went to the grill/bar to eat. overall its a nice little bar, the bartender is a good bartender but not such a good waitress. She was really nice and apologetic when she forgot half our order, but the pizza was really really good. she seemed overwhellemed with phone orders and about 6 people at the bar and 3 other tables, i almost wanted to get up and help her! She was super nice and i felt they should have had someone esle there to help her. So overall - if you have business anywhere near the dallas market area, its a nice good cheap place to stay...

Yea, so the hotel is from the 70's, but it was exceptable for an overnight stay, the bed was soft, the sheets were clean, the overall room was clean. The tv was old and didnt really have enough channels, but unless your there to watch tv its ok. The Pool was nice, it goes from 3 to 9 ft deep, thats rare to see these days! the desk clerk was nice when we checked in, when we checked out the girls was kind of squirrely, but nice. the little coffee bar in the middle of the hotel is nice, they had starbucks coffee, but you have to pay at the reception desk - weird? that night we went to the grill/bar to eat. overall its a nice little bar, the bartender is a good bartender but not such a good waitress. She was really nice and apologetic when she forgot half our order, but the pizza was really really good. she seemed overwhellemed with phone orders and about 6 people at the bar and 3 other tables, i almost wanted to get up and help her! She was super nice and i felt they should have had someone esle there to help her. So overall - if you have business anywhere near the dallas market area, its a nice good cheap place to stay...